Risk Warning Regarding Counterfeit "MEXC Public Chain Initiative"
<div data-page-id="Od5adTPqwoyZq6x0EdjuZ29qsLh" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-PdVhd7TPToK3q5xMUCYuZSP6sQG"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recently, MEXC has identified third parties misusing the name of the MEXC Public Chain Initiative to promote fraudulent investment projects and spread false information. These unauthorized activities have negatively impacted the MEXC brand. We urge all users and relevant parties to stay vigilant and avoid being misled.</span></div><div class="ace-line ace-line old-record-id-Mmf9d5VVtoHoHsxce6iu64SYswf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EyEhd6yABojHikxaaq5ueGf3sNb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC issues the following statement:</span></div><div class="ace-line ace-line old-record-id-KGfidkjVGoVTwFx5MsCunscFsye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Zq08dgrOzo3Ke1xrPZIuphLdsVd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC adheres to a user-first principle, and all official updates are published exclusively through MEXC's official channels. Any information related to public chain projects involving MEXC that does not originate from official platforms is unrelated to MEXC. The platform will disclose any public chain-related plans according to the official schedule, and currently, no such announcements have been made. Any activities that falsely use the MEXC name or impersonate MEXC staff to induce user actions are illegal, unauthorized, and constitute malicious infringement.</span></div><div class="ace-line ace-line old-record-id-N3e2d1pxTotm0qxbEXnukXYCsvg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VtXndX9jwoP2bqxXZJ3uyt2ms9c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If you have doubts about information claiming to be associated with MEXC, please verify it through the <a data-lark-is-custom="true" href="https://www.mexc.com/official-verify">official verification channel</a> on the MEXC website or contact our online Customer Service for confirmation. MEXC welcomes users and relevant parties to report any misconduct. Should you discover fraudulent behavior involving impersonation or misuse of the MEXC name, please file a report directly.</span></div></div>
Risk Alert from MEXC: Beware of Scams Impersonating User Offboarding Notices
<div data-page-id="V4Edd7Oa2ozlN1x6VIvukNkpsFf" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-D15wd4t2VosHZsxQgMUuY7LCsqe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC has recently identified fraudulent activity in which criminals impersonate official MEXC Customer Service by sending SMS messages claiming that users are being offboarded. These messages direct users to log in to fraudulent websites or apps and submit personal information for so-called "fund verification." The actual intent is to steal account credentials and induce users to withdraw assets, resulting in financial loss.</span></div><div class="ace-line ace-line old-record-id-E0EbdJrCEoyM43xqqCcuO6nHswc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WdAEdLB9so4p7JxZ3A1u16Y7s1c"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Note: MEXC will never ask for your account password, SMS verification code, Google Authenticator code, or any other sensitive information.</strong></div><div class="ace-line ace-line old-record-id-WQRxdpk8jox0qqxaJ7SuqaDystg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NgvddawPto7dHsxKWDyuZUOgsRU"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To protect yourself from scams, please follow these guidelines:</span></div><div class="ace-line ace-line old-record-id-TPZQd94vBoaUyjxQu5Lu1w75scg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NdABd7LEioJZBtxWZQbu3t5ysre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>1) Verify official channels:</strong> Always confirm that you are visiting the official MEXC website. If you encounter a suspicious link, use our official <a data-lark-is-custom="true" href="https://www.mexc.com/official-verify">verification channel</a> to check its authenticity.</span></div><div class="ace-line ace-line old-record-id-L1pPdKtaWoJJUSxPiUFuYfErsvf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZqXadczN4oq7loxyijWuaQfps8e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>2) Never share sensitive information.</strong> Do not disclose your account credentials, passwords, verification codes, or any other personal information to any website or individual claiming to be an official representative of MEXC.</span></div><div class="ace-line ace-line old-record-id-BcmedNEHAoCk4fxnF8guRPkEsNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JIOidRUvFoYRuZx2waFub0EUshb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>3) Be cautious of unsolicited contact.</strong> Be alert to anyone who contacts you proactively and claims to be from MEXC. If someone presents themselves as Customer Service, verify their identity through the official verification channel, or contact MEXC directly via the official website or in-app Customer Service.</span></div><div class="ace-line ace-line old-record-id-XzyfdVJ48o23UbxeyKVuuvvWs9g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Rl8idmHSvoukXaxMo2JusTmxsrd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">For more information on fraud prevention, please refer to the announcement: <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-avoid-common-investment-transfer-scams-360050401052">How to Avoid Common Investment Transfer Scams</a>.</span></div><div class="ace-line ace-line old-record-id-AfS5dpM4Hob18AxNjlzuVrPFsHb"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
Risk Reminder Against Fraud in Form of "Suspected Money Laundering, Account Abnormalities and more"
<p><strong>Dear users,</strong></p>
<p> </p>
<p>Recently, there have been users reporting to receive phone calls or SMS from someone claiming to be from the official customer service team of MEXC. They often contact our users pretending that their order is suspected of money laundering or certain account abnormalities and will proceed to guide users to login to a specific website or app, submit relevant information for verification of assets, thus obtaining the user's account information and trick them to withdraw tokens to a specific wallet.</p>
<p> </p>
<p>MEXC will not ask users for your account information, SMS verification, Google Authenticator code or other sensitive information. Please be aware of fraud involving persons posing as MEXC personnel or claiming to represent us. Here's a few ways for fraud prevention: </p>
<p> </p>
<p>1) Make sure you are visiting MEXC official website. You may verify the website through our <a href="https://www.mexc.com/official-verify">Official Verification Channel</a></p>
<p>2) Do not disclose any account information, password, verification codes and other sensitive information to any website or so-called official personnel.</p>
<p>do not disclose account numbers, passwords, verification codes and other sensitive information to any website or so-called official personnel.</p>
<p>3) Watch out for anyone who contact you claiming to be an official personnel. Please ask for official verification through our <a href="https://www.mexc.com/official-verify">Official Verifcation Channel</a> if you ever encounter someone that claims to be from MEXC.</p>
<p> </p>
<p>Please do not hesitate to contact our customer service for assistance.</p>
<p> </p>
<p><strong>Follow us on our socials:</strong></p>
<p><span style="font-weight:400">Medium: </span><a href="https://medium.com/mexcglobal"><span style="font-weight:400">https://medium.com/mexcglobal</span></a><span style="font-weight:400"> </span></p>
<p><span style="font-weight:400">Telegram: </span><a href="https://t.me/MEXCEnglish"><span style="font-weight:400">https://t.me/MEXCEnglish</span></a><span style="font-weight:400"> </span></p>
<p><span style="font-weight:400">MEXC Trading: </span><a href="https://t.me/MEXCTradeofficial"><span style="font-weight:400">https://t.me/MEXCTradeofficial</span></a><span style="font-weight:400"> </span></p>
<p><span style="font-weight:400">Twitter: </span><a href="https://twitter.com/MEXC_Global"><span style="font-weight:400">https://twitter.com/MEXC_Global</span></a><span style="font-weight:400"> </span></p>
<p><a href="https://twitter.com/MEXC_Fans"><span style="font-weight:400">https://twitter.com/MEXC_Fans</span></a><span style="font-weight:400"> </span></p>
<p><span style="font-weight:400">Facebook: </span><a href="https://www.facebook.com/mexcglobal"><span style="font-weight:400">https://www.facebook.com/mexcglobal</span></a><span style="font-weight:400"> </span></p>
<p><span style="font-weight:400">Discord: </span><a href="https://discord.gg/zu5drS8"><span style="font-weight:400">https://discord.gg/zu5drS8</span></a><span style="font-weight:400"> </span></p>
<p><span style="font-weight:400">Instagram: </span><a href="https://www.instagram.com/mexcglobal" target="_self" rel="noopener noreferrer"><span style="font-weight:400">https://www.instagram.com/mexcglobal</span><span style="font-weight:400"> </span></a></p>
<p> </p>
<p><span style="font-weight:400">Refer a friend to enjoy high rebate, create your personalized invitation link today: </span></p>
<p><a href="https://www.mexc.com/invite"><span style="font-weight:400">https://www.mexc.com/invite</span></a></p>
<p> </p>
<p><span style="font-weight:400">Enjoy trading on MEXC</span></p>
<p><span style="font-weight:400">The MEXC Team,</span></p>
<p><span style="font-weight:400">2021-06-29</span></p>
How to Prevent Attacks from Phishing Network？
<p><strong style="font-weight:bolder">I. What is a phishing attack?</strong><br />Phishing-attack refers that hackers defrauding usernames, passwords, ID, capital and other sensitive personal information by claiming that they are staff from MEXC, operation department or customer-service division to gain trust from users. <br /><br /><strong style="font-weight:bolder">II. How do Hackers Steal Users' Information?</strong><br /><strong style="font-weight:bolder">1. Virus:</strong><br />Hackers may be able to create a fake website that looks the same as MEXC's official website. Then, they send the address of the fake website to the user’s computer via virus program, email, etc., or put it on a search website for users to sign in. In such ways, they are able to steal users’ account, password and assets.<br /><br /><strong style="font-weight:bolder">2. Short message:</strong> <br />Hackers often send short messages to users in the name of MEXC to inform users that they won a prize or their accounts were stolen as ways to push users to enter the address in the short message to do ID verification. If users do so, their accounts, passwords and their assets will be stolen.<br /><br /><strong style="font-weight:bolder">3. Counterfeit website:</strong> <br />Hackers may first create a counterfeit website, and then spread information of promotions, often with coveted prizes via QQ, WeChat and other social medias to induce users to log in to the counterfeit website. If users do so, their accounts, passwords and their assets will be stolen.<br /><br /><strong style="font-weight:bolder">4. Emails:</strong> <br />Hackers often send a large amount of emails to users to pretending to be MEXC official emails. These emails often involve information of prize giveaways, system upgradings, etc., to induce users to login to a website that looks similar to MEXC official website. Once users log in these kinds of websites, their personal information and assets will be stolen.<br /><br /><strong style="font-weight:bolder">5. Hackers: </strong><br />Hackers like to send phishing links in MEXC community groups to induce users to log into counterfeit websites.<br /><br /><strong style="font-weight:bolder">III. How to prevent anti-phishing?</strong><br /><strong style="font-weight:bolder">1. We recommend users to use chrome browsers as it is more secure. Users shall upgrade it to its latest version.</strong></p><p><i><strong style="font-weight:bolder">Note:</strong><strong style="font-weight:bolder"> </strong></i>Chrome is a product of Google. It has relatively high security level that is generally recognized by the public. Upgrading it to the latest version is required because the lower versions often have many bugs. For example, the phishing-attack link of Punycode: <a href="https://blog.csdn.net/qq_27446553/article/details/70255763">https://blog.csdn.net/qq_27446553/article/details/70255763</a><br /><br /><strong style="font-weight:bolder">2. Do not install browser plug-ins without checking. </strong><br /><i><strong style="font-weight:bolder">Note:</strong></i> Plug-ins often have very high authority. If you add any plug-ins without checking, you are then under the risk of getting your account stolen. For example, the “User-Agent Switcher” event of Chrome.<br /><br /><strong style="font-weight:bolder">3. Do not open suspicious links, or enter MEXC accounts & passwords on unidentified websites.</strong><br /><br /><strong style="font-weight:bolder">4. Regularly check your computer and cellphone by installing antivirus program.</strong><br /><br /><strong style="font-weight:bolder">5. Update system paddings timely.</strong><br /><br /><strong style="font-weight:bolder">6. Do not send your MEXC verification code to anyone.</strong><br /><br /><strong style="font-weight:bolder">7. Before login, users should make sure that the site is MEXC's official website. For unknown domains, please contact our customer service for help.</strong></p><p> </p><p> </p><p> </p>
How to Prevent SMS Scams
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">SMS scams refer to fraudulent activities conducted via text messages (SMS), aiming to steal users' sensitive information (such as wallet private keys or login credentials) or defraud them of cryptocurrency assets. These phishing attempts typically disguise themselves as trusted entities, such as exchanges, wallet providers, or government agencies, to lure victims.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Common SMS Scam Cases</strong></span></h2><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.1 Impersonating MEXC Official Entities</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Scammers impersonate MEXC and send fraudulent messages to platform users. If users follow the instructions in the message or click on the phishing link it contains, they may suffer asset losses. As shown in the image below, the sender is not MEXC, and the message includes a phishing website link.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:600px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202506091541372355cnCBIqoP3dzV5.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.2 Impersonating Login Notifications</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recently, scammers have sent SMS messages under the name of MEXC, often disguised as system notifications or security alerts, in an attempt to gain users' trust. These messages use a spoofed sender name that appears as "MEXC," and may even be inserted into the same message thread as legitimate texts previously received from the official platform, making them especially deceptive.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The scam methods may include: luring users to click on suspicious links, calling back fraudulent phone numbers, providing account information, or downloading malicious applications. Users should stay highly vigilant to avoid falling victim to such schemes.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">As shown in the example below, the scammer impersonated a remote login alert, tricking the user into calling a scam number. This was used to further extract sensitive details such as the user's account name and password, ultimately resulting in asset theft.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:300px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609154137841Ln75cYK5aOXwIH.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.3 Impersonating Wallet Notifications</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Scammers pose as third-party wallet services linked to users' MEXC accounts and send fraudulent messages that trick users into calling scam phone numbers. Through these calls, they attempt to obtain the user's account name, password, and other personal information, ultimately leading to the theft of user assets.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:300px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609154136225nzzKh4djRxv3bk.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.4 Impersonating Withdrawal Notifications</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Scammers send fake withdrawal verification codes to create the false impression that a user's account has been compromised. This tactic is used to deceive users into calling scam phone numbers, through which attackers attempt to obtain account names, passwords, and other personal information to steal their assets.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:300px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609154135592Qo8fh4VJwiv55Y.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Prevent SMS Phishing Scams</strong></span></h2><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Official messages from MEXC will never include any contact information such as phone numbers, URLs, or email addresses. They will also never ask for sensitive personal information like account passwords or private keys.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Do not click on unknown links contained in SMS messages, especially shortened URLs.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Be cautious if the message contains obvious grammatical or spelling errors, or conveys an unusual sense of urgency.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Do not trust messages claiming identity verification, lottery winnings, or investment opportunities. Scammers often use pressure tactics to cloud your judgment.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Always verify the content of any suspicious SMS through official MEXC channels. MEXC will never send messages containing links, request phone calls, or ask for passwords or other sensitive data. If in doubt, contact MEXC's official Customer Service or email the </span></span><a href="mailto:service@mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">official service email</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> for confirmation.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Take steps to protect your personal information and avoid exposing private data that could lead to fraud.</span></span></div><div><br /></div></div>
MEXC's Guide to Preventing Counterfeit App Scams
<div><div><strong style="font-weight:bolder">Dear MEXCers,</strong></div><p> </p><div>We have recently received reports of counterfeit websites and apps impersonating the MEXC platform. We strongly advise all users to only download the MEXC App through official channels.</div><div>Official MEXC App Download Link: <a href="https://www.mexc.com/download">https://www.mexc.com/download</a></div><div>You can also search for "<strong style="font-weight:bolder">MEXC</strong>" on Google Play or App Store to download the official app.</div><div> </div><div>We encourage you to use MEXC Learn's resources to protect yourself from fraud and scams: <a href="https://www.mexc.com/learn/cryptocurrency-knowledge">https://www.mexc.com/learn/cryptocurrency-knowledge</a> </div><div> </div><p> </p><p> </p><div>MEXC</div><div>June 20, 2023</div></div><p> </p>
Reporting Theft/Fraud on MEXC
<div><h1>1. Under what circumstances can I report fraud?</h1><div><p>In any of the following situations, you can report fraud via MEXC's online customer support, email, or by filling out a form:</p><ul style="list-style-type:disc"><li>Someone contacts you by phone, SMS, or email falsely claiming to be a customer service representative requesting a money transfer.</li><li>Someone contacts you via social media offering investment assistance.</li><li>You deposit assets on a platform that claims they can help you profit from your trades, but refuse your withdrawal unless you pay extremely high taxes or interest.</li><li>Impersonating a customer service representative to help you pass KYC or make money transfers and asking you to allow them to remotely control your computer.</li><li>You were the victim of a scam asking you to invest and invite your friends to deposit money on a fake third-party service. After depositing, your assets will disappear.</li><li>Your wallet's private key was leaked and your assets are stolen from your wallet as a result.</li></ul><h1>2. How to Report Fraud</h1><p>If any of the above situations occur, you can report theft/fraud through online customer support or email. Please provide the following information:</p><div><ul style="list-style-type:disc"><li>The circumstances of theft/fraud.</li><li>A screenshot of the assets withdrawn from your account.</li><li>Recipient TxID</li><li><p>Recipient address</p><div> </div></li></ul><p>Note: Victims/whistleblowers must complete KYC verification on MEXC to ensure that the information provided is legal and free of falsehoods, fabrications, or complicity in other scams.</p><p>(Note: After receiving the above information, the platform will temporarily freeze the suspected account according to the investigation results for those who provided information and adequate proof as required to confirm the fraud/theft.</p><p>The victim/whistleblower must report to the police within 48 hours after submitting the above information to MEXC, and provide a receipt verifying that their local police department has accepted the case. If the corresponding proof is not provided, the platform will unfreeze the assets as appropriate.)</p><h1>3. How to provide a withdrawal screenshot, recipient TxID, and recipient address</h1><p>*In the following example, BSC tokens were withdrawn from the MEXC platform.</p><p>Step 1: Screenshot the corresponding transaction on the withdrawal tab:</p><p><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013018796K7VscKkwYvXP6k.png" alt="_1.png" style="max-width:100%;height:auto" /></p><p>Step 2: Find the corresponding TxID in the withdrawal record, click on the TxID to look at the blockchain transfer record.</p><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013020239bD4SotGbRv8w4o.png" alt="_2.png" style="max-width:100%;height:auto" /></div><div>Step 3: Find the recipient address in the "Tokens Transferred" section behind "To".</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013021693sZYqBCaak6TQnT.png" alt="_3.png" style="max-width:100%;height:auto" /></div><p>Step 4: After clicking the address, copy the address, and then contact MEXC customer service to check whether the address belongs to a MEXC account.</p><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290130230789UWBnSaLDSOclU.png" alt="_4.png" style="max-width:100%;height:auto" /></div><div>Note: If the account belongs to another MEXC user, you can refer to <a href="https://www.mexc.com/announcements/article/15440563148953">Stolen Asset Handling Process</a></div><p> </p><h1>4. How can I check my case status?</h1><div><ul style="list-style-type:disc"><li>MEXC actively cooperates with and provides assistance to investigations by law enforcement agencies. Due to the legal restrictions, <strong style="font-weight:bolder">we cannot divulge any information</strong> about ongoing investigations to the affected party. Please contact the relevant law enforcement agency for the latest developments in your case.</li><li>MEXC encourages users to contact law enforcement to report any scams. MEXC works closely with law enforcement agencies to assist them in investigating and prosecuting anyone who may be involved in fraudulent activity.<a href="https://www.mexc.com/announcements/article/15440563148953"></a>Stolen Asset Handling Process</li></ul></div><ol style="list-style-type:decimal"><li style="list-style-type:none"> </li></ol></div><ol style="list-style-type:decimal"><li style="list-style-type:none"> </li></ol></div></div>
MEXC Anti-Fraud Statement
<div><div><strong style="font-weight:bolder">Dear MEXCers,</strong></div><p> </p><div>Recently, there have been incidents of internet scammers impersonating MEXC and engaging in fraudulent activities, such as creating private groups, defrauding users for personal gain, spreading false information, and other malicious acts. These actions have had varying degrees of impact on the rights and brand reputation of MEXC. MEXC (hereinafter referred to as "MEXC") solemnly reminds all users and relevant individuals to exercise caution and vigilance to guard against scams. We hereby make the following solemn declaration:</div><p> </p><p>1. MEXC has always maintained a responsible attitude towards its users and the industry: we actively cooperate with legal investigations and take effective internal measures to prevent and control illegal activities. Any unauthorized actions that deceive users by falsely claiming association with MEXC/its subsidiaries or impersonating MEXC staff are malicious infringements on MEXC's brand.</p><p> </p><p>2. We kindly ask all users to strictly adhere to platform rules, be aware of fraud risks, and exercise caution in identifying various risks. We also urge impostors, those distorting facts, and spreading rumors that tarnish the reputation of MEXC, to immediately cease their infringing activities. Any activities that harm MEXC's brand reputation, once verified, will be met with swift legal action.</p><p> </p><p>3. If you have any doubts about external sources of information or claims related to MEXC, please use <a href="https://www.mexc.com/official-verify">MEXC Verify</a> to determine their validity. You may also contact our official customer service for verification and confirmation.</p></div><p> </p><p> </p><p>MEXC</p><p>June 20, 2023</p>