Unable to Upload Photos During KYC
<div data-page-id="B4ZMdkMhgow3tyxj2tAu9QV8swe" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-F1dxdJjbeoKMZwx3Mz8uI4JvszL"><span style="font-size: 16px;">During the KYC verification process, some users may encounter issues uploading photos. This is usually caused by one of the following reasons:</span></div><div class="ace-line ace-line old-record-id-SLD4dnflao8F9TxAMs9u2MkNsEf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KwPrdMsSSo7G6FxIq1FuEnEusZb"><span style="font-size: 16px;"><strong>1）The image format or size does not meet the requirements:</strong> Please make sure the uploaded photo is in JPG, JPEG, or PNG format, and the file size must be less than 5 MB.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-SnSMdbTqHog8hbx9u0luGk02sbc"><span style="font-size: 16px;"><strong>2）The document information does not match the account information: </strong>The uploaded document must be your own valid identity document, and the name must match the information registered on your account.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z7PadPtFLojBppx2wNVuh36nsdV"><span style="font-size: 16px;"><strong>3）The network connection is unstable:</strong> Network fluctuations may interrupt the upload process. It is recommended to switch to a stable network environment and try again.</span></div><div class="ace-line ace-line old-record-id-doxusJg009PCsY48mgqXrvW3M5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M4yMd4meyoN1CZxbXj9ugP8fsnb"><span style="font-size: 16px;">For a more detailed explanation of the possible causes and corresponding solutions, please refer to <span style="color:rgb(216,57,49)"><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664">Common Questions About KYC Verification.</a></span></span></div><div class="ace-line ace-line old-record-id-doxusgXKtdJHlOmtOoDXnS43U7d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AM8ldD5BioYgNxxl4fzufuNns5f"><span style="font-size: 16px;">If the issue still cannot be resolved after the above checks, please send a screenshot of the error message shown on the identity verification page to online customer support. We will verify and handle it for you as soon as possible. Thank you for your understanding and support.</span></div><div class="ace-line ace-line old-record-id-doxusyijdHBYYi5xtUUNrAO5x6c"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HkRDdPlEXoIZESxlx4rujNm4s1g"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OeaFdQ7LNosJbVx3Sjpuemb5sEb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-RRRQdaygTo23vcx0rDbuzQ0Ks3e" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-X0nTd4H2kougw8xj7VGu3jomsaf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-RUfGd4HIKoaPEVxIXTDuAluksUe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-OQ4Fd9Mmmoc7HVxdPdmusq0lsad" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul></div>
Why Did My KYC Verification Fail?
<div data-page-id="YUvDddXRdokgaUxyWkkuB7RusXb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusf84SKJI6mUf5XstabcFpWd"><span style="font-size: 16px;">When completing identity verification (KYC) on the MEXC platform, some users may encounter verification failure. This article will help you understand how to check your verification result, identify the reason for failure, and complete re-verification smoothly.</span></div><div class="ace-line ace-line old-record-id-doxusg7wDYoGP8DBEKOgngZZIJB"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusg7e3Back7zeGihfPuhXRWe"><strong>1. How to Check Your KYC Verification Result</strong></h2><div class="ace-line ace-line old-record-id-doxusSy3xisU68lTXqBtkGDPCcc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus5plwXN1gXhfbr8Sd2iKJBh"><span style="font-size: 16px;">After you submit your KYC verification, MEXC will send the verification result to you by email. You can check the review status in either of the following two ways:</span></div><div class="ace-line ace-line old-record-id-LDCXdiqTworWGCxJp7Nu4Lbfs3e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RtkfdmBX7oICG4x3QQjuwHqhsLY"><span style="font-size: 16px;">Method 1: Check the email notification</span></div><div class="ace-line ace-line old-record-id-AdfjdFzW2oPRYuxtE8Ru4qyGs7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NprWdC1tjoXMYvxnkGLu9GWVsnd"><span style="font-size: 16px;">Log in to the email address you used to register your MEXC account and look for the verification result email from MEXC. The email will explain the specific reason why the review was not approved.</span></div><div class="ace-line ace-line old-record-id-doxus8Zmma2ZoKTds39xtgpfepe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"bbeabde2-77d5-4d94-bafc-55142bc3aa43","height":1360,"width":1298,"currHeight":1360,"currWidth":1298,"natrualHeight":1360,"natrualWidth":1298,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FVoszbEv0XoUhdax0CcXu1qRhsbo%2F%3Fpreview_type%3D16","file_token":"VoszbEv0XoUhdax0CcXu1qRhsbo","image_type":"image/png","size":344632,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuseLRghCmFXofwj1E6yK70zb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121046493uZZ5U9Hl07vvt4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJWb3N6YkV2MFhvVWhkYXgwQ2NYdTFxUmhzYm8iLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNlTFJnaENtRlhvZndqMUU2eUs3MHpiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Wb3N6YkV2MFhvVWhkYXgwQ2NYdTFxUmhzYm8vP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/VoszbEv0XoUhdax0CcXu1qRhsbo/?mount_node_token=doxuseLRghCmFXofwj1E6yK70zb&mount_point=docx_image" data-width="1298" data-height="1360" data-lark-image-uri="drivetoken://VoszbEv0XoUhdax0CcXu1qRhsbo" data-lark-image-width="1298" data-lark-image-height="1360" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 500px;"></div><div class="ace-line ace-line old-record-id-doxusO1ozH6Pm8fmlEVDOcaNEFg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus4WaVWGlVYlI57Qzhhborlf"><strong style="font-size: 16px;">Method 2: Check the verification page on the platform</strong></div><div class="ace-line ace-line old-record-id-doxus8DeRhiWkbvykXslxzQJYxb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jn4UdVIRdojLB1xmn4Huqlyes8c"><span style="font-size: 16px;">Log in to the <a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a> platform directly and visit the <a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">identification page</a> to view your current KYC verification status and the reason for failure.</span></div><div class="ace-line ace-line old-record-id-doxus2fOrgSn86DkTGaNXuMDjjb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8532fd6b-58ae-4208-a5f8-d5f7266187ac","height":1092,"width":2932,"currHeight":1092,"currWidth":2932,"natrualHeight":1092,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWp7dbCUnMoCMsJxX9AfufL0bsld%2F%3Fpreview_type%3D16","file_token":"Wp7dbCUnMoCMsJxX9AfufL0bsld","image_type":"image/png","size":669945,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusRzZbY06yFQvu6J2JDlR7vb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121045617oaOrL4PVOeLrD2.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXcDdkYkNVbk1vQ01zSnhYOUFmdWZMMGJzbGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNSelpiWTA2eUZRdnU2SjJKRGxSN3ZiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XcDdkYkNVbk1vQ01zSnhYOUFmdWZMMGJzbGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wp7dbCUnMoCMsJxX9AfufL0bsld/?mount_node_token=doxusRzZbY06yFQvu6J2JDlR7vb&mount_point=docx_image" data-width="2932" data-height="1092" data-lark-image-uri="drivetoken://Wp7dbCUnMoCMsJxX9AfufL0bsld" data-lark-image-width="2932" data-lark-image-height="1092" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusoVmjq9TPGNO0tn1iMKoyZb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfMPAzIRZjQE2ziiciLaHCf"><strong>2. Common Reasons for KYC Verification Failure</strong></h2><div class="ace-line ace-line old-record-id-doxusMZQBl11VzUZ6jBWwnBG40g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KZbmdvUU0oqgcmxmoIZusdPesXg"><span style="font-size: 16px;">KYC verification usually fails for the following reasons:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NUEudWo7Bo3Z7zxJn2iukEe8sMc" data-list="bullet"><div><span style="font-size: 16px;">The document photo is blurry or the information cannot be recognized</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Odq7dC36uoFX2ZxwA65uLD5usWd" data-list="bullet"><div><span style="font-size: 16px;">The document information is incomplete, such as the name or document number being blocked</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LYiTddwxRo50KqxKZmou9VV1sUf" data-list="bullet"><div><span style="font-size: 16px;">The document has expired or is no longer valid</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EO3VddY6BochzPxHhWuuohrTsvf" data-list="bullet"><div><span style="font-size: 16px;">The number of accounts linked to this document has reached the limit</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-R4KOduSXAoJJUMx9zRbuxWwSs7r" data-list="bullet"><div><span style="font-size: 16px;">A screenshot or copy was uploaded instead of a photo of the original document</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-MEUEdJy34odgSMxtICbugYdHsne" data-list="bullet"><div><span style="font-size: 16px;">The information submitted for basic verification and advanced verification is inconsistent</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusHdZO3a25vtF249h7NGg9oO"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DnyVdSRbvoO6h0xvz7juxdyqsJd"><span style="font-size: 16px;">For a more detailed analysis of failure reasons and corresponding solutions, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664">Common Questions About KYC Verification.</a></span></div><div class="ace-line ace-line old-record-id-HGh6dRxUUoths4xOcH6u6PrZs1e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus7M2vqd42bpK3KvFwg36lOg"><strong>3. How to Resubmit KYC Verification</strong></h2><div class="ace-line ace-line old-record-id-doxusmuisbvm9MBfRruBmyCRVid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M6Q6dAmPRoSO6yxLxJvuugjws1c"><span style="font-size: 16px;">Before submitting your verification again, please carefully review the reason for failure and prepare a compliant document. At the same time, please make sure your device camera is working properly and take the photo in a well-lit environment.</span></div><div class="ace-line ace-line old-record-id-doxusD2B3G2HsBIWKB5CXchIjmf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxustURQb47ommG2EpdIhfQk0f"><strong style="font-size: 16px;">Steps on Web:</strong></div><div class="ace-line ace-line old-record-id-doxusSoJlenNTZGWyGxglOBlp3m"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuscM3N4PvQxmccK0hiWgIyHc"><span style="font-size: 16px;">Click the <strong>Profile</strong> icon on the official website page → select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">Identification</a></strong> → follow the on-screen instructions to complete the verification process.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUlTLy5iEO6jSknrDgBtsIg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusps0uVJXtNne1rSd0Fu2gch"><span style="font-size: 16px;"> *BTN-<strong>Go to KYC Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">https://www.mexc.com/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-doxus1yEhN3AgIRiXwEl3pVhOxe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"28f9e6de-431f-4830-8e67-1430f914ec35","height":1422,"width":2938,"currHeight":1422,"currWidth":2938,"natrualHeight":1422,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGe41bbDXYoVMDQx9QzRuBlKtsad%2F%3Fpreview_type%3D16","file_token":"Ge41bbDXYoVMDQx9QzRuBlKtsad","image_type":"image/png","size":749494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusmxYUdHCuyhYZUz3yeNLQ4g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202603281210458327Vj0mHqfNJBZCE.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJHZTQxYmJEWFlvVk1EUXg5UXpSdUJsS3RzYWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNteFlVZEhDdXloWVpVejN5ZU5MUTRnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HZTQxYmJEWFlvVk1EUXg5UXpSdUJsS3RzYWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ge41bbDXYoVMDQx9QzRuBlKtsad/?mount_node_token=doxusmxYUdHCuyhYZUz3yeNLQ4g&mount_point=docx_image" data-width="2938" data-height="1422" data-lark-image-uri="drivetoken://Ge41bbDXYoVMDQx9QzRuBlKtsad" data-lark-image-width="2938" data-lark-image-height="1422" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-CeXWdZYf4oThobxtCpVuuHP1sHf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pn0GdpWBtooZKdxLFZlu9Rl7sSe"><strong style="font-size: 16px;">Steps on App:</strong></div><div class="ace-line ace-line old-record-id-Yay9dz2UoouBs3xLvU8udoposCc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-THp4dUbyDoP7rYxsm5vuw1ONsSe"><span style="font-size: 16px;">Tap <strong>Profile</strong> on the homepage → select <strong>Complete </strong><strong>KYC</strong> → tap <strong>Verify</strong> or <strong>Re-verify</strong> → follow the on-screen instructions to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-doxus9tKMQbL4U7GD4nkf7zYz3d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2368fb92-757e-4466-8ce1-ab16fdc1fc44","height":665,"width":1280,"currHeight":665,"currWidth":1280,"natrualHeight":665,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIjF6bp3vhoZoKcxT9HCusXFJs2f%2F%3Fpreview_type%3D16","file_token":"IjF6bp3vhoZoKcxT9HCusXFJs2f","image_type":"image/png","size":362224,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusOvy3DocbeXTTrGFep1F28b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121045565OJQU9iMTH0xNRb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJakY2YnAzdmhvWm9LY3hUOUhDdXNYRkpzMmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNPdnkzRG9jYmVYVFRyR0ZlcDFGMjhiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JakY2YnAzdmhvWm9LY3hUOUhDdXNYRkpzMmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IjF6bp3vhoZoKcxT9HCusXFJs2f/?mount_node_token=doxusOvy3DocbeXTTrGFep1F28b&mount_point=docx_image" data-width="1280" data-height="665" data-lark-image-uri="drivetoken://IjF6bp3vhoZoKcxT9HCusXFJs2f" data-lark-image-width="1280" data-lark-image-height="665" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusKhd5jz0Wjz2aGNeI2iiZcd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus1TIF8UJouKfQV1wPZlEKdi"><strong>4. Need Help? Contact Customer Support</strong></h2><div class="ace-line ace-line old-record-id-XzjNd0l1WoLHZvx6thCu6rBSsSg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PGWsdBrDYo8jJCxklQDuEzzIsRo"><span style="font-size: 16px;">If you still cannot complete KYC verification after trying the methods above, we recommend contacting MEXC online customer support or <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">submitting a support ticket</a>. The support team will provide one-on-one guidance to help you resolve the specific issues encountered during the verification process.</span></div><div class="ace-line ace-line old-record-id-doxuskEwcl3bawREImfck2winOh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuspeoYMkqFyBtyIIwnYCfYih"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZRaMdN5znoBe1TxxnnruMkl1sxH"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-POKtdmS6DoHz5MxDeeKu8lVasSa" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-We5ZdOKwsoZgadxXZE2u5KYDsWb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-QTuAdfqbco90BAxNMTfufOAosvc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-ZMtKdOFqvomSoExEqXHuqRZOsTh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-Od7UdDS4SozBB4xv9XkusMX1ssc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-AoRgdh84CobFwFx9cEQuSpcKsUe"><br></div></div>
What Documents Do I Need for KYC Verification?
<div data-page-id="HYK7dO5tMobTI7xaqFwuV3V6sHb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusyjYpawi5oigoc7gyR4XReg"><strong>1. Types of ID documents supported for MEXC KYC verification</strong></h2><div class="ace-line ace-line old-record-id-CAztd5feeou1xTxnL79uIzj6sKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VRMWd9gHYoAJjSxTM5buDP6osCc"><span style="font-size: 16px;">MEXC supports the following four valid document types for KYC verification:</span></div><div><table class="ace-table" data-ace-table-col-widths="157;375" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="157"><col width="375"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AmUadAXakoOzXpxzFWBuHilxsLh"><span style="font-size: 16px;">Document Type</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Rmikdv4kAo3hYnxs5ZYuXdWUsth"><span style="font-size: 16px;">Description</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LdIddm4ejo806cxGS1Xu57Uussh"><span style="font-size: 16px;">ID Card</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GnlEdE6xaoCSXqx3T1bu6K65sKf"><span style="font-size: 16px;">National ID card issued by the government of each country or region</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CqCzdgBwnoiV4bxubcTuvjr9sMd"><span style="font-size: 16px;">Passport</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HlBkddRYdoh5u1xBl2nuwc2fsre"><span style="font-size: 16px;">Valid passport issued by the government of each country or region</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KbSIdV5X0otAiAxGvqtuhl8Os4b"><span style="font-size: 16px;">Driver's License</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kwutd2FpXo2koExUpQ6uiMNBszd"><span style="font-size: 16px;">Valid driver's license containing a photo and personal information</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QxIJdQTPKozIiMxmvLEum1s4s5e"><span style="font-size: 16px;">Residence Permit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GE3mdVwsaoUftUxEJ8FuOeI6sWh"><span style="font-size: 16px;">Government-issued residence permit document</span></div></td></tr></tbody></table></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusaSWuh9zvabdUcbZo0Mymoe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusxRBvNNXEsUT0rgXQ0yFanG"><span style="font-size: 16px;"> *BTN-<strong>Go to </strong><strong>KYC</strong><strong> Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">https://www.mexc.com/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-JJCNdnVngoFSpcxDtnpubOFSsSc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxustBWF5r1oAF7AexOy0gEVSt"><strong>2. How to Choose a KYC Verification Document Type</strong></h2><div class="ace-line ace-line old-record-id-doxusQcFxQSF2MHbQpNyGQOLtMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EybqdDZ1EoVUMmx34PBu4PKasPe"><span style="font-size: 16px;">Primary KYC Verification on Web:</span></div><div class="ace-line ace-line old-record-id-doxusQS7Q5OeGE9UTxDF2hDuZph"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e13cdb74-64f3-43d4-b0be-be3e2db0bb78","height":1290,"width":2938,"currHeight":1290,"currWidth":2938,"natrualHeight":1290,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FR7UCbrYzxosFcjxMlkTuwb8Dsxc%2F%3Fpreview_type%3D16","file_token":"R7UCbrYzxosFcjxMlkTuwb8Dsxc","image_type":"image/png","size":319888,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus32CtJu4xB4ml7oWBBpC1CT"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328114712716f8SrmE3YCR7wB4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSN1VDYnJZenhvc0ZjanhNbGtUdXdiOERzeGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXMzMkN0SnU0eEI0bWw3b1dCQnBDMUNUIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SN1VDYnJZenhvc0ZjanhNbGtUdXdiOERzeGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/R7UCbrYzxosFcjxMlkTuwb8Dsxc/?mount_node_token=doxus32CtJu4xB4ml7oWBBpC1CT&mount_point=docx_image" data-width="2938" data-height="1290" data-lark-image-uri="drivetoken://R7UCbrYzxosFcjxMlkTuwb8Dsxc" data-lark-image-width="2938" data-lark-image-height="1290" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusAhbXDMmtr8aKWVda3mvahc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jw1qd8vKRo1biMxC8HkuMROWsNP"><span style="font-size: 16px;">Primary KYC Verification on App:</span></div><div class="ace-line ace-line old-record-id-doxustjfFm2wU2QQJz1AjQPWVRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1347eca5-2988-4673-81bd-12647ed7e58c","height":2167,"width":4167,"currHeight":2167,"currWidth":4167,"natrualHeight":2167,"natrualWidth":4167,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMujtb3BkFoQImtxlGaEunmVisac%2F%3Fpreview_type%3D16","file_token":"Mujtb3BkFoQImtxlGaEunmVisac","image_type":"image/png","size":2423697,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusSVPMrRglmGymi3TNXUwBze"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328114714367Efk1bhwtaIkbiP.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNdWp0YjNCa0ZvUUltdHhsR2FFdW5tVmlzYWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNTVlBNclJnbG1HeW1pM1ROWFV3QnplIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NdWp0YjNCa0ZvUUltdHhsR2FFdW5tVmlzYWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Mujtb3BkFoQImtxlGaEunmVisac/?mount_node_token=doxusSVPMrRglmGymi3TNXUwBze&mount_point=docx_image" data-width="4167" data-height="2167" data-lark-image-uri="drivetoken://Mujtb3BkFoQImtxlGaEunmVisac" data-lark-image-width="4167" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusPXHGUkZAZeOeG2n87c49Og"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusLrMbQG4lX0Dwsa73tAsskb"><strong>3. Photo Requirements for KYC Verification Documents</strong></h2><div class="ace-line ace-line old-record-id-doxus3E3xTYz3G4ZlvzCIt9TpJb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GQ7cdLpJBoY6Q1xZrDjuaRxWsfc"><span style="font-size: 16px;">To help ensure your KYC verification is approved smoothly, please note the following when submitting your documents:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-A8mKdpdcRoqI2ixkiTOuMERTsEe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusJPZMzs0dNGxXgixN44QhAh"><span style="font-size: 16px;"><strong>1）</strong>Document validity: Please make sure the document you provide is an official government-issued document and is still within its validity period. Expired documents will not pass the review.</span></div><div class="ace-line ace-line old-record-id-YJYhdu0u1oKx6oxhp2nuak4wsLh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusObQc71emTEjyZrtBrJtiHd"><span style="font-size: 16px;"><strong>2）</strong>Photo capture: Please take photos of the original document. Copies or scanned versions are not accepted. Make sure the lighting is sufficient and that all text and photos on the document are clear and legible, with all four corners fully visible. Please note that images edited with graphic editing software are not supported by the platform.</span></div><div class="ace-line ace-line old-record-id-PM3Ed3RQXobQmVx6l89uhSKWsMh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusI0xlEqZZPjTSoylKQNi7ad"><span style="font-size: 16px;"><strong>3）</strong>Age requirement: You must have reached the legal age of adulthood in your country or region to complete identity verification.</span></div><div class="ace-line ace-line old-record-id-doxusX1tsGiV2Nf6myexP9eJs8e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxust1BarGMEO8xlpfbW4cShtd"><strong>4. Notes</strong></h2><div class="ace-line ace-line old-record-id-X0BJdyOZpoF0zwxQ7Hou6wpBsNg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AvZUdctrpoGD49xlhx4uTWnSsof"><span style="font-size: 16px;">When completing KYC identity verification, please carefully check the information you enter, such as your name and document number, and make sure it exactly matches the information shown on your document. Any incorrect information may cause the verification to fail. At the same time, please make sure to use your own valid and authentic document. Submitting forged documents or documents belonging to another person is a violation.</span></div><div class="ace-line ace-line old-record-id-DzKYdosk4oe0Xvx4ONjuSmzEsrb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V2Dvd3x2hoVJPbxCavLuMRtesYf"><span style="font-size: 16px;">If you encounter any issues during the KYC verification process or your verification is not approved, you can contact MEXC customer support through the online service or by <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">submitting a ticket</a>. The support team will provide further guidance and assistance.</span></div><div class="ace-line ace-line old-record-id-doxusEKeHOCzUMubtPdYxsIMjhg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusyFXJS4ahru3V58Yw9VOgGc"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-ZbU4dj7sto2aGsxTozVuT8uIspe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-W224dCxkbocajoxz1n4urx7OsAf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-XDq3d4bi1oL7vNxEObkuDfFbsmg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-UC5md7HuBo5M5AxJevxuVRMos5d" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-DyuEdQXRIo876XxVEDtutwi9sog" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-W6TLdoofForP7Qx4nycuSSZysse"><span style="font-size: 16px;"><br></span></div></div>
MEXC Institutional Verification FAQ
<div data-page-id="DDgYdo7D0on1Bkxy0XouyAM8sPg" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-AALcdU1GzoqaSUxa8ptudGE1sQg"><strong>1. Where can I complete MEXC institutional verification?</strong></h2><div class="ace-line ace-line old-record-id-CGV2dvUTqou5mCxituKuCIACsle"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FX0sdfqeSo7Foix6G7YurADosBb"><span style="font-size: 16px;">At present, MEXC institutional verification is only available on the web platform. You can access the institutional verification page by going to the <a data-lark-is-custom="true" href="https://www.mexc.com/">official MEXC website</a> and navigating to <strong>User Icon</strong> → <strong>Identification</strong> → <strong>Switch to </strong><strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">Institutional Verification</a></strong>.</span></div><div class="ace-line ace-line old-record-id-DiqZdlqmIo2vsZxv9cludVjMsNe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X2svdlU65oCNbnxhP8AuIPqJseh"><span style="font-size: 16px;">*BTN-<strong>Go to Institutional Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">https://www.mexc.com/user/institution-auth</a>* </span></div><div class="ace-line ace-line old-record-id-HhjfdFGzRojLHkxguMXuKfeFslc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e69e5e59-0587-4062-ab4e-c18da4892e52","height":620,"width":1280,"currHeight":620,"currWidth":1280,"natrualHeight":620,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUSO4bAlc5ovM7uxdaXMugd9CsLh%2F%3Fpreview_type%3D16","file_token":"USO4bAlc5ovM7uxdaXMugd9CsLh","image_type":"image/png","size":250130,"comments":[]}]}" class="image-uploaded gallery old-record-id-PSmBdfByWo5Z7tx0p6NuDkzHsDg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260327105421392nevFHWTxlojsSn.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVU080YkFsYzVvdk03dXhkYVhNdWdkOUNzTGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUFNtQmRmQnlXbzVaN3R4MHA2TnVEa3pIc0RnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VU080YkFsYzVvdk03dXhkYVhNdWdkOUNzTGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/USO4bAlc5ovM7uxdaXMugd9CsLh/?mount_node_token=PSmBdfByWo5Z7tx0p6NuDkzHsDg&mount_point=docx_image" data-width="1280" data-height="620" data-lark-image-uri="drivetoken://USO4bAlc5ovM7uxdaXMugd9CsLh" data-lark-image-width="1280" data-lark-image-height="620" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Hklxd2gsfojEZWx4wK4uWkm0svb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-LSqOdA4zPovQrixZZtduVNf7s6g"><strong>2. What is the institutional verification process?</strong></h2><div class="ace-line ace-line old-record-id-SxlVd6iHHo0qMsxmP7UuecEhszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RuXddxwO0oez1axAb9fu8HCzsE6"><span style="font-size: 16px;">The MEXC institutional verification process consists of four main steps:</span></div><div class="ace-line ace-line old-record-id-FcSedWvdUoPcufxUZnIuG9uosHG"><span style="font-size: 16px;">1. Fill in institutional information, including the company's basic information, registered address, and main operating address. </span></div><div class="ace-line ace-line old-record-id-CdeMd4VWborRvWx9HXouxIKQsRf"><span style="font-size: 16px;">2. Fill in member information, including detailed information about the company authorizer, individuals with significant responsibility for managing or directing the entity, and the ultimate beneficiary. </span></div><div class="ace-line ace-line old-record-id-L7w1d6ysMoI7V8xns1duc7ajsOd"><span style="font-size: 16px;">3. Upload all required supporting documents you have prepared in advance. </span></div><div class="ace-line ace-line old-record-id-QKXodZpv4olSFIxxvAxu4qx4sNe"><span style="font-size: 16px;">4. Read and agree to the statement, then submit your application and wait for review. </span></div><div class="ace-line ace-line old-record-id-VPJXduJ5hoxE0uxavwuurEuEsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Whl3d6my4orAipxiMvZuDuJGsHf"><span style="font-size: 16px;">You can also read <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779">How to Complete Institutional Verification</a> for more details.</span></div><div class="ace-line ace-line old-record-id-Q6Frdfh3XoEKkaxbspMuFkUBsvf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IsaPdRs5sonorTxviqmunpCQsKe"><strong>3. How long does the review take?</strong></h2><div class="ace-line ace-line old-record-id-LNoCdKkZno6KwcxJKB2u3E6Bspb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KY4idBFLHoEKA0xSaWQuGOGzsHc"><span style="font-size: 16px;">After submitting your institutional verification application, your account will enter the <strong>Review</strong> stage. The review time may vary depending on the completeness and accuracy of the materials submitted. MEXC recommends that you wait patiently and keep your contact information available so the review team can reach you promptly if needed.</span></div><div class="ace-line ace-line old-record-id-AZGhd9bsEoytdKxcq7yugBCIsNh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KUCCdiIW3ocaJdxC3Uouu20Nsgb"><strong>4. What are the benefits of completing institutional verification?</strong></h2><div class="ace-line ace-line old-record-id-B6fzdCWkaogmSWxWg3euYNSps4f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RnG7dPPNRodx2hxlrKvulIB5sqn"><span style="font-size: 16px;">After successfully completing MEXC institutional verification, your account will enjoy the following benefits: your 24-hour withdrawal limit can be increased to 400 <a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">BTC</a>, your account will receive a higher level of security protection, and you will also gain access to more exclusive institutional account benefits and services.</span></div><div class="ace-line ace-line old-record-id-EKYldPa5foxsGmxKAc7uTokJsog"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CSFtdcEvQoVTDVxK8Psu3OzosZd"><span style="font-size: 16px;">*BTN-<strong>Buy BTC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">https://www.mexc.com/exchange/BTC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-VtKUd7F9ho7uOCxudl7upUXusCe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VBdQdRXn8oebcaxT7Orua086sQh"><strong>5. What if our board resolution and ownership structure documents do not follow a fixed format?</strong></h2><div class="ace-line ace-line old-record-id-YHlOdbF0Qoywk2xNfQ5uxb0DsTb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UwnfdjyS2oHC1FxlllMuE7EJsrb"><span style="font-size: 16px;">MEXC provides users with reference templates for board resolution documents and ownership structure materials. You can click <strong>Template</strong> on the institutional verification page to download them and prepare the required documents accordingly, helping ensure that your submission meets the platform's requirements.</span></div><div class="ace-line ace-line old-record-id-Ud5fdpe58ouxApxiD3xuiRcAseh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7798a5bb-1dca-4818-ad09-35bf2ceac93e","height":627,"width":1280,"currHeight":627,"currWidth":1280,"natrualHeight":627,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBq2DbaCcqoB4fyxrRK7uT6VQsFg%2F%3Fpreview_type%3D16","file_token":"Bq2DbaCcqoB4fyxrRK7uT6VQsFg","image_type":"image/png","size":221605,"comments":[]}]}" class="image-uploaded gallery old-record-id-Ml4ydpUlToX879xSZtXuOFWtshf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260327105421190tRmfmwbfgHWrzC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCcTJEYmFDY3FvQjRmeXhyUks3dVQ2VlFzRmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTWw0eWRwVWxUb1g4Nzl4U1p0WHVPRld0c2hmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CcTJEYmFDY3FvQjRmeXhyUks3dVQ2VlFzRmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Bq2DbaCcqoB4fyxrRK7uT6VQsFg/?mount_node_token=Ml4ydpUlToX879xSZtXuOFWtshf&mount_point=docx_image" data-width="1280" data-height="627" data-lark-image-uri="drivetoken://Bq2DbaCcqoB4fyxrRK7uT6VQsFg" data-lark-image-width="1280" data-lark-image-height="627" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Wo5EdVWqYohO7Ex8NfAuzBYjsdb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SMl9d3fhBo9dvYxpUeyuUsebsVh"><strong>6. Can identification documents be submitted using a national ID card?</strong></h2><div class="ace-line ace-line old-record-id-TgKvdCJRkoP8V9xESnVuxvNEs4f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-H9xWd65bNoruAlxqGA6u7p71sQ0"><span style="font-size: 16px;">According to MEXC requirements, identification documents for directors, authorized representatives, individuals managing or leading the company, and ultimate beneficiaries holding 25% or more must be valid passports only. Other types of identification documents, such as national ID cards or driver's licenses, do not meet the submission requirements.</span></div><div class="ace-line ace-line old-record-id-LRabd7LU9oczuexA7x1uytuJsnf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RH7Lduo2Bo9l8ixjoaiuRvGvsxc"><strong>7. Can I submit part of the materials first if my documents are incomplete?</strong></h2><div class="ace-line ace-line old-record-id-JsNfdwjokoYTdSxFgxouDETsswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VAOId08iYoHOk0xsU6EuuAbrsog"><span style="font-size: 16px;">MEXC recommends that you begin the verification process only after preparing all required materials. Incomplete documents may prevent you from completing the information during the process, which could require you to exit and re-enter multiple times to continue preparation. This may affect the overall verification efficiency. Therefore, please review the document checklist carefully and make sure everything is ready before clicking <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">Verify Now</a></strong>.</span></div><div class="ace-line ace-line old-record-id-LUowdXBliokm63xBl0Ruy1husSe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WuLFdIgiVomU0jxl96kuTzoSs1b"><strong>8. What is the difference between institutional verification and personal KYC verification?</strong></h2><div class="ace-line ace-line old-record-id-DAcddTxSAoxWpCx4iLeufGEgs7f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q96MdSNWPoGVjJxLr1cuuIussVd"><span style="font-size: 16px;">Personal verification is intended for users trading as individuals and is divided into two levels: Primary KYC and Advanced KYC. Institutional verification, on the other hand, is designed specifically for institutional entities such as companies, funds, and trusts, and requires more detailed company governance and ownership information. After completing institutional verification, users can enjoy a higher withdrawal limit and more exclusive services.</span></div><div class="ace-line ace-line old-record-id-AeJod6X1QoMJGJxJSfaunLvJsHc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JEeRdsDKqoh6c6xVyfguXRXgsuf"><strong>9. How can I get help if I encounter issues during the verification process?</strong></h2><div class="ace-line ace-line old-record-id-JQJqd9VCBo12TpxqIteuPBKEs8f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KveCd74wPoO5DVxvmf5uWNTSsfg"><span style="font-size: 16px;">If you encounter any issues during the institutional verification process, you can visit the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/support/kyc">Help Center</a> on the <a data-lark-is-custom="true" href="https://www.mexc.com/">official website</a> to review relevant documentation, or contact the MEXC customer service team for professional assistance. Please make sure the contact information you provide is accurate so you can receive review notifications and feedback in a timely manner.</span></div><div class="ace-line ace-line old-record-id-FnMddAS00oneoqxJiYbuYPjpsYb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N2PEdNj5toEyVHxl5HxuSb9Ysbh"><span style="font-size: 16px;">If you are considering opening an institutional account for your company, it is recommended that you prepare all required documents in advance according to the checklist. This will greatly improve your verification efficiency and help you access exclusive institutional account benefits more quickly.</span></div><div class="ace-line ace-line old-record-id-Z3kadhOKIoCtMZxLmbiumC79sjd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Vo2pd5N6eokApoxeGseu7OhhsDb"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VIbBdvl1HoU32lx48XkuhMYnssd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li><li class="ace-line ace-line old-record-id-BX0bdWHlgod0S2xVqzQuRGaLsIl" data-list="bullet"><div><span style="font-size: 16px;"><a href="https://www.mexc.com/support/article/what-documents-are-required-for-mexc-institutional-verification-334315564217318400">What Documents Are Required for MEXC Institutional Verification</a></span></div></li><li class="ace-line ace-line old-record-id-RWdIdRNbyoOcVwxfKp1uqYWBsrc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-NCsBdzi4GoRxbKxM3sBuLiM0s1e" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-Uz4Md5zLLopM70xHisWuDtIOsGc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li></ul></div>
What Documents Are Required for MEXC Institutional Verification
<div data-page-id="OyEidENO3oKC0Bxy3DOuFCKHszL" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-EivNdIoy0oSzfxxRizvuDWDCsPc"><span style="font-size: 16px;">Before starting institutional verification on <a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a>, you need to prepare a complete set of company qualification documents in advance. Having all required materials ready can help you complete the verification process smoothly and avoid interruptions caused by missing documents, repeated exits, or multiple submissions. Below is the full list of documents required for MEXC institutional verification:</span></div><div class="ace-line ace-line old-record-id-E1koda90SoX2lrxGNC8u0OqCsme"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DMnndxih3o6QBOx51BBuCtoQspf"><span style="font-size: 16px;">*BTN-<strong>Go to Institutional Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">https://www.mexc.com/user/institution-auth</a>*</span></div><div class="ace-line ace-line old-record-id-VSc0d6Dv2oWL9SxZ9AUumn02seh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-LYfIdbBd2ooqwgxH57BuQ1Z1sch"><strong>1. Company Governance Documents</strong></h2><div class="ace-line ace-line old-record-id-R0radZBfHogilJxmGUfu2daesvd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PZQsdBXkSoC3UdxEKgjuesnEsEb"><span style="font-size: 16px;">The board resolution document is one of the core documents required for institutional verification. It is used to prove that the company has formally authorized the opening of an institutional account on the MEXC platform. This document should include the board's formal resolution regarding account opening and must be signed by the authorized person. MEXC provides a reference template for the board resolution document. You can click <strong>Template</strong> on the <a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">verification page</a> to download and use it, helping ensure that the format meets the platform's requirements.</span></div><div class="ace-line ace-line old-record-id-IMSXdvP4to04rHxtQODu3LeFsXc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xisbd11mzoM8vOxT5q3u7uDFs7g"><span style="font-size: 16px;">The memorandum and articles of association are another important set of governance documents. These documents are used to explain the company's basic operating rules, the rights and obligations of shareholders, and the overall corporate governance structure. Please make sure the version submitted is the most up to date and includes all amendments.</span></div><div class="ace-line ace-line old-record-id-HdHMdCtLooTFIExDTDFuxAWBsih"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V2HIdybGEoqsogx0agaubJL6sUf"><strong>2. Company Registration Documents</strong></h2><div class="ace-line ace-line old-record-id-G2UNdSLtOo3mAHxO1uuub5xHsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KIH4dyY0uo3xKIxn2BruuNObsOg"><span style="font-size: 16px;">The company registration certificate is the official document that proves the company has been legally incorporated. It is usually issued by the government authority in the place of registration. When submitting this document, please make sure it is valid and that the company name, registration number, and other key information are clearly visible.</span></div><div class="ace-line ace-line old-record-id-RILLdWJRRopR4Bxtl9euQbeEsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JorBdgsGQooEDIx7zkdum1X8s7e"><span style="font-size: 16px;">A screenshot of the company's registration information from the government website is required as supplementary material to verify the authenticity of the registration details. The screenshot must be obtained from the official government website and must include the query date to demonstrate the timeliness of the information.</span></div><div class="ace-line ace-line old-record-id-DElGdd9qWoHplaxso7Uuer46sof"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IhdVdDlB1odavoxcq4IuuzSgs4x"><strong>3. Ownership and Member Information Documents</strong></h2><div class="ace-line ace-line old-record-id-YpIwdCr19o4fKqxz4OQuCiHmsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VDxzdJ2Nxo6L5dxH6VVuXh9IsgF"><span style="font-size: 16px;">A copy of the shareholder register must include the complete list of all current and former shareholders of the company. This document is used to understand the company's ownership history and current shareholding structure.</span></div><div class="ace-line ace-line old-record-id-JSNdd3wL9oH1jOx29OuuRL8Fskf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KfaydZ5OXo5BhJxkI84uLMBTsGf"><span style="font-size: 16px;">A copy of the directors register should include the full list of directors elected by shareholders, along with information such as their positions and appointment details.</span></div><div class="ace-line ace-line old-record-id-PLaXdNuNvo7Beox20yausa71sKd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S8SpdRsuAofGRax4wKUujIyEs2c"><span style="font-size: 16px;">The ownership structure chart is an organizational chart showing the company's ownership relationships. It must clearly present all ultimate beneficiaries and their shareholding percentages. MEXC also provides a reference template for ownership structure materials, which you can download and use.</span></div><div class="ace-line ace-line old-record-id-Mih9dgPKYoKVG6xLMwauPFzgsYg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YVD7dAxhfomsSDxeSU3uxbeZsSP"><strong>4. Identity Documents</strong></h2><div class="ace-line ace-line old-record-id-XaJ9duepWoVCJHxIfCBuDfpYs4A"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MsSCduPProp4wmxMblSulpy5s3f"><span style="font-size: 16px;">Identity documents for all key individuals must be valid passports. The individuals required to provide identity documents include company directors, authorized representatives, individuals with significant responsibility for managing or directing the entity, and all ultimate beneficiaries holding 25% or more of the company's ownership.</span></div><div class="ace-line ace-line old-record-id-OwnedzLn3omcekxhTNAuYGQwsQd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"be478d9a-f718-4058-8c3e-ed5caf384b60","height":552,"width":1280,"currHeight":552,"currWidth":1280,"natrualHeight":552,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMFtBbw31hoB0OExkAcSuVHHIspg%2F%3Fpreview_type%3D16","file_token":"MFtBbw31hoB0OExkAcSuVHHIspg","image_type":"image/png","size":196112,"comments":[]}]}" class="image-uploaded gallery old-record-id-Wcsbd5zHvo6oqfxd1HXuo6T2sjb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260327105707348pL7l6shCmk4Ycb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNRnRCYnczMWhvQjBPRXhrQWNTdVZISElzcGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV2NzYmQ1ekh2bzZvcWZ4ZDFIWHVvNlQyc2piIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NRnRCYnczMWhvQjBPRXhrQWNTdVZISElzcGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MFtBbw31hoB0OExkAcSuVHHIspg/?mount_node_token=Wcsbd5zHvo6oqfxd1HXuo6T2sjb&mount_point=docx_image" data-width="1280" data-height="552" data-lark-image-uri="drivetoken://MFtBbw31hoB0OExkAcSuVHHIspg" data-lark-image-width="1280" data-lark-image-height="552" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-FMdHdp53kotHj9xjalbunkOisqb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-R4Zsdx5lJoeMfVxvBu2ueBo8sWd"><strong>5. Tips for Preparing Your Documents</strong></h2><div class="ace-line ace-line old-record-id-V2qDdKOA5oAtYlxQ064uZhtKslc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ItBJdiMy6ozErnxwHz0u8fR8sI9"><span style="font-size: 16px;">When preparing the documents above, please keep the following points in mind:</span></div><div class="ace-line ace-line old-record-id-GSIJdrFPVo56t1xwgEBuTkCWsAx"><span style="font-size: 16px;">1. All documents must be clear and legible. When scanning or taking photos, make sure there is sufficient lighting and that the image is stable. </span></div><div class="ace-line ace-line old-record-id-XUu3dvs57onOUOxjGxQu2qe4sdc"><span style="font-size: 16px;">2. Documents that are not in English must be accompanied by a certified English translation. </span></div><div class="ace-line ace-line old-record-id-QxvXdO8ACo8l7yx7Ufsue33MsZc"><span style="font-size: 16px;">3. It is recommended that you organize all documents by category in advance so you can complete the upload process more efficiently.</span></div><div class="ace-line ace-line old-record-id-IVxkdJrRcodJUKxq9vLuHFHYsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FN9zdV58xotPmIxjstXuZv4csOc"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XetRdM8gVou2kex22sru0DI0s0b" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li><li class="ace-line ace-line old-record-id-Db2Ydxao6okIWTxw4kLuvnzkssh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-institutional-verification-faq-334314387396278272" data-lark-is-custom="true" style="font-size: 16px;">MEXC Institutional Verification FAQ</a></div></li><li class="ace-line ace-line old-record-id-MVztdFPbIoljePx66UxusbJisxb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-KQEKd8QysonhqAx81aBuIkj7svb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-VImudTGDnov87BxywVFu3VQrs6g" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li></ul></div>
Common Questions About KYC Verification
<div><h2 class="heading-2 ace-line old-record-id-doxus9zZscM0y0hkmOmChH15aef"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Why is KYC Verification Required?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusouIoO3zAwoUR5YJZKA27bh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ENxPdF9gEo6TIdx4xaPuUltWsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.</span></div><div class="ace-line ace-line old-record-id-CIXndxrKCoDBCJxmYiouMKFJs0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-A78gdAuMnoK65uxqb1XuxLRRsu8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more information, please see <a href="https://www.mexc.com/announcements/article/17827791519717">Why is KYC Verification Necessary?</a></span></div><div class="ace-line ace-line old-record-id-doxuseunl4iGftRj5R7UH50Hfuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-PuoxdR6qToQw97xIOcjuIRZVsz5"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Account Privileges by MEXC KYC Level</strong></span></h2><div class="ace-line ace-line old-record-id-doxus0F8sPwNENLlKQvCh57MSfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201"><col width="201"><col width="201"><col width="201"></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbIjR2HP9qx2P1cABwHNGsj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>KYC</strong><strong> Level</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuscD62M1n0POupcYdt5SbOAg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unverified</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusV9g3CZnqCYGdmF2Y8LN3hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Primary </strong><strong>KYC</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqmSIzRAvBCStS5SZX6MMlf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Advanced </strong><strong>KYC</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusB7ifzTnkxGbQDiO8pCXomg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Deposit</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusIueda3SPaOHaZFdZ00vdk5"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTS0sITc7TheXmjAXxss78d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqRAMMqG35UuaOdH3otLwdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus35U2M2rNzqquxJAYc8OjxF"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Withdrawal</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusaU4WdcY7O7TomMvUxmRAge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">10 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuspwBkumcAPHuTCpramnirxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusT6aFvRGr4fMZ37gNcAVSse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus28I0uaxrqB325YLHUqW9wd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Fiat Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusMGbVuMpBM7E2eVFFAHBRTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusxSl4i7AVmAO048JJn7LMdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">P2P ✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTs7aKGmZFnfGulBmvnwiIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">$20,000/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZLP2Rv5DTQp7zeVcrY4mug"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Spot/Futures Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbvjqOTY5S5Ic0giM8hwXdw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTaAUb4U35ERZogVw6mAgPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxushqFMVe1mYBIGQ0fyVpilJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusP5twP01hqzHyZfkOlK9POu"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Platform Events</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC9DcWtFhUMweYpcWHJp76g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6uJxMfi2l6gXU8qAmb2uXg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC5jd2Ck7U2Cd96IShHJDDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YSM2dFkzKo00lFxl4PsuMCQYsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-BpZyd4Zx9oZd8dx6VbYuB3kbsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. What Documents Can Be Used for KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus2RWaJd0tidsK5t6c94vFhf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KuAMdrbiooHHqex7voIulPudsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Acceptable KYC documents include: ID card, passport, driver's license, and residence permit. Once the required information is submitted, the platform will conduct the verification review. For more details, please see <a href="https://www.mexc.com/announcements/article/17827791519719">What Documents Do I Need for KYC Verification?</a></span></div><div class="ace-line ace-line old-record-id-doxusuAAXroGJ7EJo9rY9QYMLKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-WjfqdRR2Gokn9kxmBvwuhLq1s3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. How to Complete KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusHjmdwhQ0n3IrFzuYCUkWJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-IrmhdmK2Zo0mRwx8jpWuGPOUsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can complete KYC verification by following the instructions on the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page. For step-by-step guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LFH3dznMeoqaJcxQTQDuLyRjs9b"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-WRQfd2Eflox4d9xvhFMubkbVsBh"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusMP8JDowFjzEhMmMJXlHSAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-SdqqdeHghoFa5Exclzquccjpsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. How to Check Your KYC Verification Result</strong></span></h2><div class="ace-line ace-line old-record-id-doxusAHEnENHCrQfMVRCDv2kTob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RIVSdObXmozHMpxUgemuAVKVsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After you submit your KYC verification, MEXC will send the result to you by email. If your application is not approved, you can check the reason in the email sent to the address registered with your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusAzPWcnosrbAtE3C3pj9P6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuscWNoq1B9ieK7qAlsseFH0c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260324133542309IbjghFTsHyYv9Z.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusFIvb8niIpRtexFgCaxaEDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-doxusEuV8WHfHz9odHelILoCxcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Alternatively, you can go directly to the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page to check your verification status.</span></div><div class="ace-line ace-line old-record-id-YNhKdXPifoDv1Tx5cjtuYedcsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus9e3xPNa9eYXrqhSE2sgaCh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251657371484MAFetohDuoT3u.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusfwGPEycUn0UzNVtWJGaoOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-TcHydgI3yo7xXQxVJd8u8vCys6f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. Common Reasons for KYC Verification Failure and How to Resolve Them</strong></span></h2><div class="ace-line ace-line old-record-id-doxuskBdZJpCyw6USwIGPBGokge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100"><col width="205"><col width="245"><col width="270"></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NUr9dkpZRogrolxBYmjutYcXsud"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">No.</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-CtLwd1dIGoYwPVxNx0Wuc4C7sAf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Failure Reason</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-OQm6deZp1o0sYcxJJAjurVeOsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Possible Cause/Description</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FuB0d73TboMdqYxZH6juDs77srU"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FCpadhvb9oKBbYxAcxuu4dZ6sdJ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-QHRZdtBLyoz0PHxuQXAuUPFesdc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Uq4LdaSe8oG0nAxbu9EuRaz2sBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Invalid or incomplete document information. Please ensure your full name and photo are clearly visible, or submit another type of document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XUZzdqZGIokvJBxUasSuHaFSsje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document photo is blurry or partially unreadable, making it impossible for the system to verify. The document type is not supported by MEXC.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-WnFmdrhBeoqA7BxMqhJuppfZsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Ensure the document photo is clear and legible, especially key details such as full name and photo. Re-take and upload a valid document. MEXC only supports the following document types: ID card, passport, driver's license, residence permit.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SDNvd5rODom0BMxns0uuZqLEsMf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-DL8AdLDwgoRBhSx67zOuaKCjsJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-AhMgdjUXnoHZ8TxPfaSux2Fpsie"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This document has reached the maximum number of accounts allowed for verification. Please use a different document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Bl2YdOjWAoE9qqxlU5GulQGlskb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has already been used for multiple accounts, exceeding the platform's limit.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Z2Lede5BeosbiVxqhTmuKDg2s7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit a new document that has not been linked to any other account, or use another type of valid document.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-GRWbdxqFPog39JxEphfu8ubWsXe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VnNhdMU4moeGOLxBbxsuHnWdsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has expired. Please submit another valid document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-T2QUdtyN8oL5WgxeEGQuXQOKshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The submitted document has passed its validity period and is no longer accepted.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-F8NEdkLmBob2hDx5U4Zu45vRsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a valid, unexpired document to ensure successful verification.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BeOTdvb3foOgaDxflq1unluqshb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-HHAzdDaEeoAuPGxHB9JuTVdfsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Screenshots or photocopies are not accepted. Please submit the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XJmFdGuqeofN7ex3HH5uL065scc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The uploaded file is a screenshot or photocopy rather than a clear photo of the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Fcj6dbsj0oySwAxK1K1uFbkgsHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a clear photo of the original document. Screenshots and photocopies are not supported.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-K7IYdB6FYoXqfgxeMfUu97uxs3b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-K1KfdHXC4oo7rpx8D4nueFFns8e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Incomplete document information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RQjJdYzsdoMZU8xYVjSu2Zerspb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Key details (e.g., name, ID number) are not fully visible in the uploaded document photo, preventing system verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H1eIdOAnLoTznPx085MuKNp1skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Re-take and upload a complete photo of the document, ensuring all required information is clearly visible.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-W2bidBzpuoI9Azx9WuduKzrJsTf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YfEDd0EMNo1MH9xnOqNupX9usGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Mismatch between Primary and Advanced KYC information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-IMdtd72a5ouCwLxh2w1uFLtbsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Information provided in Primary KYC does not match the details submitted in Advanced KYC, resulting in failed verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-CPbqdSyilou6BsxGu81upFSnsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Review and ensure that the information in both Primary and Advanced KYC submissions is consistent.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusastoNHijThs0urYS3iAlbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-DYjzdTfYdolCi9x7Vc6ueZUfsnq"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>7. Why Can't I Upload Photos During KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusfIDiGjwdYmH42j3pJuJ1dc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RaJYdjuS6oxydyxyOp4u9n3us9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you encounter issues uploading photos or receiving error messages during KYC verification, please check the following:</span></div><div class="ace-line ace-line old-record-id-doxusPdZf6rxte9QInmToE0adsc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-T20ndMKr4oTB7cxld4HuxZKQsue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) Image format must be JPG, JPEG, or PNG.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-YlizdMIVsoCq7wxaWo8uQi8BsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) File size must be under 5 MB.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-CWkrdzknSo56Txx5tMnurSqXs6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Valid documents must be your own original ID card, passport, driver's license, or residence permit.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Rsi1dHlCJorlmsxH6xZuxblMsad"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Your document must not be issued by a restricted country. For details, please refer to the <a href="https://www.mexc.com/terms">MEXC User Agreement</a>.</span></div><div class="ace-line ace-line old-record-id-FwkGdMEeuoxvyRxC2EsufVhNsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) If your submission meets all of the above requirements but you are still unable to complete KYC verification, the issue may be due to a temporary network problem. We recommend trying the following:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TVKddqCbSoxnDTxg1pHuQucxsDg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Wait for a short period and resubmit your application.</span></div></li><li class="ace-line ace-line old-record-id-PiOZdHqiHovCh2xfys4uuyghs0b"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Clear your browser or device cache.</span></div></li><li class="ace-line ace-line old-record-id-VvRcdiYSLoBzYbx9VjWubquwsHh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit your application via the Web/App interface.</span></div></li><li class="ace-line ace-line old-record-id-M9WPdOA78o8FKLxm1iFuGPrascg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Try using a different browser.</span></div></li><li class="ace-line ace-line old-record-id-RZGgdlNgloGg8kxJ6QCuxbMmsNd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Update the MEXC App to the latest version.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusudKkb6QfSO6ZNRSCXjkLKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-MwqAdeOj4oGIAwxzv9lu6qZNsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the issue persists after these checks, please provide a screenshot of the error message from the KYC verification page to our online Customer Service team. We will review the issue promptly and optimize the process to improve your experience. Thank you for your cooperation and support.</span></div><div class="ace-line ace-line old-record-id-doxuszKd7oPOdxkyvrNymEq1Mub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-PYMSdgrHWosc7UxKKWMucOufsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. How to Resubmit KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusFBkceZhIfSVujjMq3Jhsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-TLoVd537HoSEKDxeR7VukiaEs0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Based on the feedback from your verification result, please prepare the required documents again. Once ready, you can resubmit your KYC verification via the web or the App. For detailed guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KeRtdmtboosTBxxbD4fuTVTbs2i"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-FYkOdsi8LoNq9ZxnBMIunIsIsmg"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxustfpLp3pTZ0kIjtSrU3gvlb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KHlpdZF2ioJPZCxmMFSufuIusBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are still unable to pass KYC verification after trying the above solutions, please contact online Customer Service or <a href="https://www.mexc.com/support/requests">submit a ticket</a> for further assistance. The MEXC support team will provide you with more detailed guidance.</span></div><div class="ace-line ace-line old-record-id-doxusc6svnmRJrQs5cYyU1G1Ulf"><br></div></div>
Why is KYC Verification Necessary?
<div data-page-id="GxPZdjds5okrIpxAOrcu7nMas2c" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-B7vVdiZPdos7ZTx7nNvuOR9PsXc"><strong>1. What Is KYC Verification?</strong></h2><div class="ace-line ace-line old-record-id-HV6VdAM1boSCHLxssnVuIsb5sdl"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VnHad7CPRoMgaaxpi26unRwGs2b"><span style="font-size: 16px;">KYC (Know Your Customer) Verification refers to the process of verifying a user's identity. Completing KYC helps protect your account and assets and effectively reduces risks related to fraud, corruption, and anti-money laundering. In addition, if you accidentally lose your account password or security credentials, your verified KYC information can help you recover access to your account more efficiently.</span></div><div class="ace-line ace-line old-record-id-EBj3dpgUooKVmTxitq8uKCxasTh"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OsMjduuwxo8KSOxiGpRuknzGsOf"><strong>2. Why Is KYC Verification Necessary?</strong></h2><div class="ace-line ace-line old-record-id-R9rJdPSU8o7N7px2sf1uuVZBsDf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V23pdultloMhacxHZ9tuklHJsbg"><span style="font-size: 16px;">After completing KYC, you can enjoy a smoother and more seamless trading experience, improving overall convenience and security.</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-YsyJdhNLzo4ASzxfbfFuXmS4szm" data-list="bullet"><div><span style="font-size: 16px;">Enhanced account asset security</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-NG57dnq1SoPQAhxQF2du1trqsFe" data-list="bullet"><div><span style="font-size: 16px;">Higher single-transaction limits for buying crypto and withdrawals</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-X4ZkdL1uRoev9ixieN5usC5ysNg" data-list="bullet"><div><span style="font-size: 16px;">Access to corresponding trading permissions</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LnttdqviHoibqaxXqM3uSXrXsEf" data-list="bullet"><div><span style="font-size: 16px;">Access to KYC-related platform events</span></div></li></ul><div class="ace-line ace-line old-record-id-Jbyfd3A5AowftlxtykmuuQzlsQf"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CDsIdwDjso02vsxFW19u4vnLskd"><strong>3. Types of KYC Verification</strong></h2><div class="ace-line ace-line old-record-id-UuqKdlv9boOaHhxUazvuk75esZg"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="155;134;349;182" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="155"><col width="134"><col width="349"><col width="182"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GXZAduApvoMhlex6Q5RuNu6nsGb"><strong style="font-size: 16px;">Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Bp0odJCmTop8MJxXSNCuMsWZsne"><strong style="font-size: 16px;">Level</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-D24HdCeOmo8J6oxJ6g1uSyVtsk6"><strong style="font-size: 16px;">Required Information</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-M8Mnd8GQUoFVILxFtZGu6crMsad"><strong style="font-size: 16px;">Verification Method</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="2" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Qo6mdJwwTo6MmLxNMtcuD1Dzslh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-PfpcdyM20otljFxGKMkuAjIEs4f"><span style="font-size: 16px;">Individual KYC (ID card, Driver's License, Passport, Residence Permit)</span></div><div class="ace-line ace-line old-record-id-CAFpdnZkWoAnrQx2wmxuar9jsDd"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W2m9dzWRCoxMl7xDnwXuig3gsjb"><span style="font-size: 16px;">Primary KYC </span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-ADCkdH343ojbOexxD0luTvLJsfe"><span style="font-size: 16px;">Submit Primary KYC information (name/ID number/date of birth) and take and upload an ID document photo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IXyxdxw4moJSY0xT8OtuU5tssVN"><span style="font-size: 16px;">Web, App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FzyXd2z1QoC8l2xts5fuPAzesqe"><span style="font-size: 16px;">Advanced KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-FjbWdvrgHo4yunxYcgvu2Tgdsnh"><span style="font-size: 16px;">Submit Advanced KYC information (take or upload ID document photos, enter name/ID number/date of birth) and complete facial recognition</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FSzJdVph3oOP7Mxab4CuPLzKs7e"><span style="font-size: 16px;">Web, App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FLFkdZhjUoXYAExpb4Dukyx4sMh"><span style="font-size: 16px;">Institutional Verification</span></div><div class="ace-line ace-line old-record-id-Z29pdFXDgoLfDWxKwYxuAZ3wsJe"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AOOZdq4DsoZ654xywjLuhCwUsFc"><span style="font-size: 16px;">-</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-MhtPdI5JfoM0U4xtwp0uqfzCsvb"><span style="font-size: 16px;">Submit corporate information, including company registration details and board authorization documents</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZEFUdrq8loi8axxVk3MuqM7XsQd"><span style="font-size: 16px;">Web Only</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Th0Bd6NVHobCgnxY2hIurOousEh"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IRPtdX0GcoqdbbxwPamuVxe9sib"><strong>4. Withdrawal Limits for Different KYC Types</strong></h2><p><br></p><div><table class="ace-table" data-ace-table-col-widths="157;238;318" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="157"><col width="238"><col width="318"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WEm1dYoJPoez4Dx7RzAufNH1sSe"><strong style="font-size: 16px;">Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HuQQdI9pSoHIY6xwUiFuJecRsgh"><strong style="font-size: 16px;">24-Hour Withdrawal Limit</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LZkpdUCLsovfnRxbDY0uSRJmsde"><strong style="font-size: 16px;">Other Trading Permissions</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-R0VOd3kVCoo96AxwS6GuMuKbsjg"><span style="font-size: 16px;">No KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MTCpdGGBHouao0xLFEluHhVtsOg"><span style="font-size: 16px;">10 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HJPQdBjmLo9Ms6xLbU8uJigvs1g"><span style="font-size: 16px;">Restricted OTC trades</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UPEHdyphSoHftVx2w70uhiiNsrb"><span style="font-size: 16px;">Primary KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CzDBdkwzbofSzrx5AK7upnhisXc"><span style="font-size: 16px;">80 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HY6Cdb2P0ohUJix1QX2uS4nUshh"><span style="font-size: 16px;">Limited OTC trades</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Nwgudkg86oTkbBxddReuhd3Tsvf"><span style="font-size: 16px;">Advanced KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YAimdH7KzoPckAx1h6PurWsAsMd"><span style="font-size: 16px;">200 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JkL4dyYF9oOqcvx1Ty8u9oCOs3b"><span style="font-size: 16px;">Unlimited OTC trades</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KRGYdo5SRoAOXlxq9aPuAuiGsVg"><span style="font-size: 16px;">Institutional KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-O4VFdcwXPoHD48xGGiCudr1Bskg"><span style="font-size: 16px;">400 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-U5NHdE4bPoaKO1x4gklut0hfsVe"><span style="font-size: 16px;">Restricted OTC trades</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-IvFidriN8oqv5qx5rAQu0a1gsVt"><span style="font-size: 16px;"><strong>Note</strong>: In certain countries or regions, users without KYC may be subject to deposit and withdrawal limits of 1,000 USDT or less. Refer to the on-page details for the applicable limits.</span></div><div class="ace-line ace-line old-record-id-U1KWdTXISo7y9cxkeAcuFz53scg"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CEH7dH3C2oesRpxKSphunaLssHc"><strong>5. Who Can Participate in KYC?</strong></h2><div class="ace-line ace-line old-record-id-JnWydB8vIorNyaxLjUUunfPisqe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mcz4dCHuGoGykkxTtUTupeeksXg"><span style="font-size: 16px;">Users from countries or regions not restricted by MEXC are eligible to submit KYC verification. Restricted countries or regions are listed in the <a data-lark-is-custom="true" href="https://www.mexc.com/terms">User Agreement</a>. If you experience any issues during the KYC process, contact online Customer Service or submit a <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">support ticket</a> for assistance.</span></div><div class="ace-line ace-line old-record-id-HhWOdzJ5noLO5SxxctNuhp52sUg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HlIYdcrz5oK7RXx6KcXuhavVs9V"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-IPLrdKLpHo4LFBxHFJwuK0FCsRe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-D2wWdVjsno0rRaxHzTyu5Jw4spg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-U1UXd7tkFoU5SXx1MUVu09vfsNJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-HmmWdvbLboS2YnxE7isu9JHfsMc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-QgbBdjaDZoDf2vxxvPiuNVwmszP"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E97Wd1iVgol6nax6pAYuHxqNsve"><span style="font-size: 16px;"><br></span></div></div>
How to Verify My Residential Address on MEXC
<div data-page-id="LJrAdHluVofJzsxm2zSuFyfxsoe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusTioiRPunke2BZErt4nr2zd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Providing proof of address (POA) is part of MEXC's KYC verification process. After registering a MEXC account, you must upload a POA document to complete identity verification and ensure compliance with the laws and regulations of your country or region.</span></div><div class="ace-line ace-line old-record-id-Bimudx12AoQmDlxmoYEug0H7sxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3viSmAx6eiIHgkKazOB5Wb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to verify your residential address and successfully upload the required proof of address document to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-IQtkdNy52oaSESxX2r9uO30JsOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuslMV3wKJr1i2hjkpZACT7mg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-TlQVdZboNojGusxNtV4usGSIsJW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXbWDToCPCUZ4p7ZH2a3p1v"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To complete KYC verification, you need to submit a proof of address (POA) document. Only after submitting the required document can we verify your valid residential address. The POA document is used to confirm your place of residence. During the KYC verification process, you must upload a proof of address document that includes your full name and residential address.</span></div><div class="ace-line ace-line old-record-id-DDWidmtMTo3aQOx9ck8u8ApNswg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X8indq0TOoiksPx10LiuB8PVshd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you upload must meet specific requirements to be accepted as valid proof of your address. It must be issued in your name and match the name of the MEXC account holder. The document must have been issued within the last three months and contain the following information:</span></div><div class="ace-line ace-line old-record-id-Ctz5d8QMqoxSbNxYc32uHyc1sLb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JqfLdOHZhoH57TxRokkuse7msgb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your full name</span></div></li><li class="ace-line ace-line old-record-id-EHJMdzKrrokJ7HxYgsquS7HjsNe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your residential address</span></div></li><li class="ace-line ace-line old-record-id-PQZ0dE6PEot4dvxUiIyuHgZFsag" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issue date</span></div></li><li class="ace-line ace-line old-record-id-TnSvdsBOpoSXnrxyrpkuq2DpsSh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority</span></div></li><li class="ace-line ace-line old-record-id-ORdBddDAmo1mWoxB73LutU9hsuh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority details (such as business entity identifier, contact information, or website)</span></div></li></ul><div class="ace-line ace-line old-record-id-ZcTWd4RRpoeMW5x7vVHurkmKsTb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI9fvHnEWCH4XxKVAniBmFe"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Documents Can Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-OfLGd2l2yotCEcxpgXtuJ7QZsve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GrfQdJKq2oEKzzxBfByulDulsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you provide must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months. Valid POA documents include, but are not limited to:</span></div><div class="ace-line ace-line old-record-id-BzSndN9i3obOnIxj4qqurwSpsAc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VgandSevCocgbyxfYJLu45lvsRd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank statement</span></div></li><li class="ace-line ace-line old-record-id-KYZCdkkNvorw77xy31KuK4GFsRL" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank letter</span></div></li><li class="ace-line ace-line old-record-id-Gj67dryZBocAhYxtrVsu9i38sQc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Mortgage Statement / Passbook</span></div></li><li class="ace-line ace-line old-record-id-O8LPdXGVwoLLe0xBpAautrPXsjd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills for mobile phone, home phone, internet, or TV</span></div></li><li class="ace-line ace-line old-record-id-N0pndEaKCoyyRCxGVmRuWbAAslJ" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Water, electricity or gas bills</span></div></li><li class="ace-line ace-line old-record-id-SvBTdPZ85ovfnGxvFtNuga5qsBg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills from other utility providers</span></div></li><li class="ace-line ace-line old-record-id-OxPDdqCJzoetn1xtYocu0mcFsCg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Letter or notice from government agencies</span></div></li><li class="ace-line ace-line old-record-id-K3tBdnkUoo8XKKxigHRuNWS4sxe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Certificate of voter registration</span></div></li><li class="ace-line ace-line old-record-id-JQGIdDbgPou7qVxkLSlupEUcsSg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Tax assessment</span></div></li><li class="ace-line ace-line old-record-id-OjtXddSZUouwrZxNox7ub0oes7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Temporary registration sheets / Affidavit / Vehicle registration certificate</span></div></li><li class="ace-line ace-line old-record-id-NYcSdGAgLoCGB0x9m4uu8dqWs9P" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Rent bills from real estate agencies</span></div></li><li class="ace-line ace-line old-record-id-UtuMdorF9o93XJxrZvJub66Fsvg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">A document from the employer confirming the address/Home purchase deed</span></div></li></ul><div class="ace-line ace-line old-record-id-ZTxKdz6E0oT2BgxFYNMu8xQpsNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfVUNApeJUkdzMHjYkfZvDg"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What Documents Cannot Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-JePzdsZ4Pobl7bxH6YCuZE1Rsre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BJzwdThY5o8SryxCF4iujDMNsPh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The following documents are not accepted as valid proof of address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-V20qdyDyvoDkKLxt1k7uEuYLsgh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Transaction receipts (even if they display a shipping/billing address)</span></div></li><li class="ace-line ace-line old-record-id-M04kdgBk7ogdqoxOgMBuxUaasLb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Medical bills</span></div></li></ul><div class="ace-line ace-line old-record-id-QbUXd0zDromhKQxydoPupB26sJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusqPqi8vvP6np5ng5vMQ9URd"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Important Guidelines for Uploading Documents</strong></span></h2><div class="ace-line ace-line old-record-id-XV3Cdt4wBo8lccxnwNNuxfybsyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNGimOcQlMTAE2wt7aASEye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Ensure that your document qualifies as valid proof of address. If unsure, refer to the list above.</span></div><div class="ace-line ace-line old-record-id-Isswdale0ot26Jxdpamu2YVBsMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusr2VI5na4iPxSehraDpQSOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) The issue date must not be older than three months. MEXC only accepts proof of address issued within the last three months.</span></div><div class="ace-line ace-line old-record-id-AJU2dU1tbobFErxLQh0uAExfs0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuskXnUgi35WnTXWbBcAXZeMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) The document must contain your full name, address, issue date, and issuing authority.</span></div><div class="ace-line ace-line old-record-id-Pq6VdIztIoibM3x1gqNuTiPXsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusrNLpHK65p5GoptFSgduQxc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) The document must be issued in your name. Make sure the name and address on the document match those submitted during your MEXC account sign-up.</span></div><div class="ace-line ace-line old-record-id-MGYddqpkboi84ZxhcXduejm8srg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusHay52RzR6eDdcUjoPcbUhb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Upload only uncropped, unedited original documents. You may submit a photo or scanned copy of a physical bill, or a PDF file of an e-bill. However, scanned copies or screenshots must not be blurry, reflective, or black and white. Ensure all four corners of the document are visible and that all content is clearly readable.</span></div><div class="ace-line ace-line old-record-id-RoVndSCTzoJHwlxpfwHuhb4rsVi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnaTJi4NvWlr3zrqjzOyFDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) Ensure your document meets the required format and file size. Supported file formats are .PDF, .JPG, and .PNG. Other file formats are not accepted.</span></div><div class="ace-line ace-line old-record-id-FvXydSWkZouKbfxl4jHuc6A9sLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVTdVxyOppzoWCMf1TP13ob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Please note that the review process for proof of address verification may take up to 24 hours to complete. You will automatically receive a notification once the review is complete. There is no need to contact customer support.</span></div><div class="ace-line ace-line old-record-id-Cy86dNdcfoAG6BxXkcFuaZLEsIX"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRxjVsBmvVa6Ou0BejuKNb"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. Frequently Asked Questions (FAQ)</strong></span></h2><div class="ace-line ace-line old-record-id-QiiSdii5eoZ2SSxPE7auzp1lsGg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusuj7A2rmhjXs1CBPM4PYA5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Why is address verification required?</span></h3><div class="ace-line ace-line old-record-id-QcnXdhPsMoPZRCxAMOKuViGUsme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusT2XC3UK5kTsqmfWhLPl2vC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Address verification is part of MEXC's KYC verification process. It is used to confirm your residential address. During the verification process, you must provide your full name, residential address, and a valid proof of address document.</span></div><div class="ace-line ace-line old-record-id-MUpTdQXcgoJHC7xYzHwucQsMsWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusPY29uDewExPGMakjMSyuFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 What is considered an invalid or incomplete address?</span></h3><div class="ace-line ace-line old-record-id-Q8CadN0ihoHDVAxZGDQuijHusEh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmnHyDECIz6iy9J3N4XBK7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Ensure that you provide a complete residential address, including apartment/unit number, street name, and postal code.</span></div><div class="ace-line ace-line old-record-id-RmnddqeqwoPpWwxOnHiuX8v4s9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus4I5pYivgHItIq9Ncaatqdw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Why can't I select my country/region for address verification?</span></h3><div class="ace-line ace-line old-record-id-SQd8d8JsQoQG1txKNhjusDO3s0g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QYpzdcmqqoJUvFxlh4xuF9zesXg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the list of countries currently supporting residential address verification on the product page.</span></div><div class="ace-line ace-line old-record-id-BJFwdjod7o38NPxanhauS167sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusqUQMBc4PMh7VFFe8cTRh4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.4 What are the requirements for address verification?</span></h3><div class="ace-line ace-line old-record-id-YIR3dnaWVoTcYgxRVrNuE562sGc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdT15NbtLxLS5gNZM6Ry0He"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months.</span></div><div class="ace-line ace-line old-record-id-ZKrhdMOnBoLcrXxfW36uXJxAsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusUXWWMADw75iymlzvZa5Txe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.5 How can I update my proof of address?</span></h3><div class="ace-line ace-line old-record-id-WBBBdylVkoAa9ixVNxOuxeUhszd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuso2SXc1dWgtqZEKWtk8OG1g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If your address verification details change, please contact Customer Service.</span></div><div class="ace-line ace-line old-record-id-AaQyd36jloQIYPxHxjvuBbmUsIg"><br></div></div>
How to Complete Primary KYC Verification
<div><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/17827791519718#:~:text=1.%20How%20to%20Complete%20Primary%20KYC%20Verification%3A%20Web"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web Version</span></span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/17827791519718#:~:text=2.%20How%20to%20Complete%20Primary%20KYC%20Verification%3A%20App"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App Version</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Complete Primary KYC Verification: Web</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Log in to the official </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC website</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. From the navigation bar, click on the <strong style="font-weight:bolder">user icon</strong> and select <strong style="font-weight:bolder">Identification</strong> to open the </span></span><a href="https://www.mexc.com/user/id-auth"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">KYC verification page</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. Under <strong style="font-weight:bolder">Primary KYC</strong>, click the <strong style="font-weight:bolder">Verify via Web</strong> button.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272048595187wejmEwafMo5nq.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the Primary KYC page, follow these steps to complete KYC verification:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Select document information</strong>: Choose the appropriate <strong style="font-weight:bolder">Country/Region (the issuing country of the document)</strong>and <strong style="font-weight:bolder">ID Type</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Upload document photos</strong>: Take or upload the <strong style="font-weight:bolder">front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or select existing ones from your local album.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Submit for review</strong>: After confirming all information is correct, click <strong style="font-weight:bolder">Submit for Review</strong> to complete your application. The system will review your submission within 24 hours and provide the KYC verification result. Please wait patiently in the meantime.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204900278SnHaMyrQmj3wcF.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Complete Primary KYC Verification: App</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open and log in to the MEXC App, then tap your <strong style="font-weight:bolder">user icon</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap the <strong style="font-weight:bolder">Verify</strong> button next to your nickname at the top to enter the KYC page.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Under <strong style="font-weight:bolder">Primary KYC</strong>, tap <strong style="font-weight:bolder">Verify</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Select the <strong style="font-weight:bolder">ID Issuing Country/Region</strong> and <strong style="font-weight:bolder">ID</strong> <strong style="font-weight:bolder">Type</strong> for your ID, then tap <strong style="font-weight:bolder">Next</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Take a new picture of or upload the <strong style="font-weight:bolder">front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After confirming all information is correct, tap <strong style="font-weight:bolder">Submit</strong> to complete your application. The system will review your submission within 24 hours and return the KYC verification result. Please wait patiently in the meantime.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204859812yStYecAqJJhmh0.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: You may also skip Primary KYC and proceed directly to Advanced KYC.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/zh-MY/announcements/article/360041069032">How to Perform Advanc ed KYC</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/17827791529664">Common Questions About KYC Verification</a></div></li></ul><div> </div></div>
How to Complete Institutional Verification
<div><div class="ace-line ace-line old-record-id-doxus4tVT2sXGgNpr9hGs6LLK6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusptpuctIte2QfRYjd0pU29c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Go to the official MEXC <a href="https://www.mexc.com/">homepage</a> and log in. Then, select <strong>Identification</strong> from your user icon.</span></div><div class="ace-line ace-line old-record-id-doxusdDrTowulHGauJd9GZijHsg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusiBPEGgkWl3s0bcCTWHsGtd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212720byrQB5zZljaza9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusQjqBjQBF8jBuq0iFQWvD2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusWevcAkpx0CdvCPOq2BGBAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Click <strong>Switch to institutional verification</strong></span></div><div class="ace-line ace-line old-record-id-doxusfifrvK4z2xKJ1ReReJrK0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusWJiAAOvY47OwQ8vWLmpGXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212732XnYluS41uVrck0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusIv12niKexliNmzXeusJFog"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxustnKLL2h2cOBGtOERtBpmVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Institutional Verification page, you will see a list of documents you need to prepare in advance. This is to prevent situations where incomplete materials disrupt the verification process, causing you to repeatedly exit and re-enter. It is recommended to gather all required documents before clicking the <strong>Verify Now</strong> button below.</span></div><div class="ace-line ace-line old-record-id-doxusGSv0omLTvmSGS68NGY7ord"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus5HB2RIAkBRy5U6Lxab7hre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC provides reference templates for Board Resolution documents and equity structure materials. You can click<strong> Template</strong> to download and use them.</span></div><div class="ace-line ace-line old-record-id-doxusZwXTYZzdgVlIxumKvS9YPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusacbDEjLGQbJINfR1Yvjyrb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212696IAHGKlDm7FFzWB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusxkHsvOUFMdIbydy22ud73M"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusweh1i9nJiN4nSgo6Y2sUle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the document submission page, you need to fill in detailed information such as <strong>Institution Information</strong>,<strong> Company's Registered Address</strong>, and <strong>Company's Main Operating Address</strong>. After completing the form, click <strong>Continue</strong> below to proceed with entering institutional member information.</span></div><div class="ace-line ace-line old-record-id-doxusauW0d4b7CcQKSLjrCSjkrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuswASRbdYsxRYQe3q3tVKuXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201213365l6SqI8DZ3iarub.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxus12Q29LGAZiY07OueSPa7kg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKY3ARE2wsgqHRDl3dRzHt2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Member Information page, you need to provide information for the<strong> Company Authorizer</strong>, <strong>Individuals with significant responsibility for managing or directing the entity</strong>, and <strong>Ultimate beneficiary</strong>. After completing the form, click <strong>Continue</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusDmUflguLQuEBvDjeiGp3qb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusvTJ1ckKfyrZxC0RVz5cIWe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212847v4ZGrC154MCWyJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusPTpuhJvAmg8ir6rVeSPULb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusdZ9KAr2wONyKa4NkGBdjVC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Upload Files page, you can start uploading the documents you prepared before beginning institutional verification. Once all documents are uploaded, review the declaration, check <strong>I fully agree with this statement</strong>, and then click <strong>Submit</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus6xfvWDNqz5UGJXcTMmTAoe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusRleouQAYhf7Hr2zUe9sKVd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201213115b0rNloMPEs4zXO.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusdUAOKmFUgdJrscvbu78jLv"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus5UeJ2htzhMgTZnFnNQ1tph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After submission, you will enter the <strong>Review</strong> stage. Please wait patiently. Once approved, your institutional verification will be complete. Note that institutional verification is currently only supported on the web platform.</span></div><div class="ace-line ace-line old-record-id-doxus9MJPStUuBQV6JIhEsNKbMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusHGNXljnRCly6pZCrvEQ3Jd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After completing institutional verification, you can increase your account's withdrawal limit to 400 BTC within 24 hours and enjoy additional benefits available to institutional accounts.</span></div><div class="ace-line ace-line old-record-id-doxussT39NXQYdEORcZ6ffCqT6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxuszGa9UyPaEZ98qTUNH14pFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusbFgyrkDqTcauczYzGKx0wb"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-doxusf4MbtG7QdiBruMiCaxoJDc"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-doxus720fJ72mTLaVov6SApVUqf"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Questions About KYC Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-doxuszykPN8dA2CLr1jtEhgs71c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>