How to Verify My Residential Address on MEXC
<div data-page-id="LJrAdHluVofJzsxm2zSuFyfxsoe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusTioiRPunke2BZErt4nr2zd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Providing proof of address (POA) is part of MEXC's KYC verification process. After registering a MEXC account, you must upload a POA document to complete identity verification and ensure compliance with the laws and regulations of your country or region.</span></div><div class="ace-line ace-line old-record-id-Bimudx12AoQmDlxmoYEug0H7sxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3viSmAx6eiIHgkKazOB5Wb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to verify your residential address and successfully upload the required proof of address document to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-IQtkdNy52oaSESxX2r9uO30JsOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuslMV3wKJr1i2hjkpZACT7mg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-TlQVdZboNojGusxNtV4usGSIsJW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXbWDToCPCUZ4p7ZH2a3p1v"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To complete KYC verification, you need to submit a proof of address (POA) document. Only after submitting the required document can we verify your valid residential address. The POA document is used to confirm your place of residence. During the KYC verification process, you must upload a proof of address document that includes your full name and residential address.</span></div><div class="ace-line ace-line old-record-id-DDWidmtMTo3aQOx9ck8u8ApNswg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X8indq0TOoiksPx10LiuB8PVshd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you upload must meet specific requirements to be accepted as valid proof of your address. It must be issued in your name and match the name of the MEXC account holder. The document must have been issued within the last three months and contain the following information:</span></div><div class="ace-line ace-line old-record-id-Ctz5d8QMqoxSbNxYc32uHyc1sLb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JqfLdOHZhoH57TxRokkuse7msgb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your full name</span></div></li><li class="ace-line ace-line old-record-id-EHJMdzKrrokJ7HxYgsquS7HjsNe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your residential address</span></div></li><li class="ace-line ace-line old-record-id-PQZ0dE6PEot4dvxUiIyuHgZFsag" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issue date</span></div></li><li class="ace-line ace-line old-record-id-TnSvdsBOpoSXnrxyrpkuq2DpsSh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority</span></div></li><li class="ace-line ace-line old-record-id-ORdBddDAmo1mWoxB73LutU9hsuh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority details (such as business entity identifier, contact information, or website)</span></div></li></ul><div class="ace-line ace-line old-record-id-ZcTWd4RRpoeMW5x7vVHurkmKsTb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI9fvHnEWCH4XxKVAniBmFe"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Documents Can Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-OfLGd2l2yotCEcxpgXtuJ7QZsve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GrfQdJKq2oEKzzxBfByulDulsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you provide must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months. Valid POA documents include, but are not limited to:</span></div><div class="ace-line ace-line old-record-id-BzSndN9i3obOnIxj4qqurwSpsAc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VgandSevCocgbyxfYJLu45lvsRd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank statement</span></div></li><li class="ace-line ace-line old-record-id-KYZCdkkNvorw77xy31KuK4GFsRL" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank letter</span></div></li><li class="ace-line ace-line old-record-id-Gj67dryZBocAhYxtrVsu9i38sQc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Mortgage Statement / Passbook</span></div></li><li class="ace-line ace-line old-record-id-O8LPdXGVwoLLe0xBpAautrPXsjd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills for mobile phone, home phone, internet, or TV</span></div></li><li class="ace-line ace-line old-record-id-N0pndEaKCoyyRCxGVmRuWbAAslJ" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Water, electricity or gas bills</span></div></li><li class="ace-line ace-line old-record-id-SvBTdPZ85ovfnGxvFtNuga5qsBg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills from other utility providers</span></div></li><li class="ace-line ace-line old-record-id-OxPDdqCJzoetn1xtYocu0mcFsCg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Letter or notice from government agencies</span></div></li><li class="ace-line ace-line old-record-id-K3tBdnkUoo8XKKxigHRuNWS4sxe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Certificate of voter registration</span></div></li><li class="ace-line ace-line old-record-id-JQGIdDbgPou7qVxkLSlupEUcsSg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Tax assessment</span></div></li><li class="ace-line ace-line old-record-id-OjtXddSZUouwrZxNox7ub0oes7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Temporary registration sheets / Affidavit / Vehicle registration certificate</span></div></li><li class="ace-line ace-line old-record-id-NYcSdGAgLoCGB0x9m4uu8dqWs9P" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Rent bills from real estate agencies</span></div></li><li class="ace-line ace-line old-record-id-UtuMdorF9o93XJxrZvJub66Fsvg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">A document from the employer confirming the address/Home purchase deed</span></div></li></ul><div class="ace-line ace-line old-record-id-ZTxKdz6E0oT2BgxFYNMu8xQpsNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfVUNApeJUkdzMHjYkfZvDg"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What Documents Cannot Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-JePzdsZ4Pobl7bxH6YCuZE1Rsre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BJzwdThY5o8SryxCF4iujDMNsPh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The following documents are not accepted as valid proof of address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-V20qdyDyvoDkKLxt1k7uEuYLsgh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Transaction receipts (even if they display a shipping/billing address)</span></div></li><li class="ace-line ace-line old-record-id-M04kdgBk7ogdqoxOgMBuxUaasLb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Medical bills</span></div></li></ul><div class="ace-line ace-line old-record-id-QbUXd0zDromhKQxydoPupB26sJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusqPqi8vvP6np5ng5vMQ9URd"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Important Guidelines for Uploading Documents</strong></span></h2><div class="ace-line ace-line old-record-id-XV3Cdt4wBo8lccxnwNNuxfybsyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNGimOcQlMTAE2wt7aASEye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Ensure that your document qualifies as valid proof of address. If unsure, refer to the list above.</span></div><div class="ace-line ace-line old-record-id-Isswdale0ot26Jxdpamu2YVBsMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusr2VI5na4iPxSehraDpQSOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) The issue date must not be older than three months. MEXC only accepts proof of address issued within the last three months.</span></div><div class="ace-line ace-line old-record-id-AJU2dU1tbobFErxLQh0uAExfs0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuskXnUgi35WnTXWbBcAXZeMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) The document must contain your full name, address, issue date, and issuing authority.</span></div><div class="ace-line ace-line old-record-id-Pq6VdIztIoibM3x1gqNuTiPXsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusrNLpHK65p5GoptFSgduQxc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) The document must be issued in your name. Make sure the name and address on the document match those submitted during your MEXC account sign-up.</span></div><div class="ace-line ace-line old-record-id-MGYddqpkboi84ZxhcXduejm8srg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusHay52RzR6eDdcUjoPcbUhb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Upload only uncropped, unedited original documents. You may submit a photo or scanned copy of a physical bill, or a PDF file of an e-bill. However, scanned copies or screenshots must not be blurry, reflective, or black and white. Ensure all four corners of the document are visible and that all content is clearly readable.</span></div><div class="ace-line ace-line old-record-id-RoVndSCTzoJHwlxpfwHuhb4rsVi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnaTJi4NvWlr3zrqjzOyFDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) Ensure your document meets the required format and file size. Supported file formats are .PDF, .JPG, and .PNG. Other file formats are not accepted.</span></div><div class="ace-line ace-line old-record-id-FvXydSWkZouKbfxl4jHuc6A9sLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVTdVxyOppzoWCMf1TP13ob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Please note that the review process for proof of address verification may take up to 24 hours to complete. You will automatically receive a notification once the review is complete. There is no need to contact customer support.</span></div><div class="ace-line ace-line old-record-id-Cy86dNdcfoAG6BxXkcFuaZLEsIX"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRxjVsBmvVa6Ou0BejuKNb"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. Frequently Asked Questions (FAQ)</strong></span></h2><div class="ace-line ace-line old-record-id-QiiSdii5eoZ2SSxPE7auzp1lsGg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusuj7A2rmhjXs1CBPM4PYA5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Why is address verification required?</span></h3><div class="ace-line ace-line old-record-id-QcnXdhPsMoPZRCxAMOKuViGUsme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusT2XC3UK5kTsqmfWhLPl2vC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Address verification is part of MEXC's KYC verification process. It is used to confirm your residential address. During the verification process, you must provide your full name, residential address, and a valid proof of address document.</span></div><div class="ace-line ace-line old-record-id-MUpTdQXcgoJHC7xYzHwucQsMsWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusPY29uDewExPGMakjMSyuFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 What is considered an invalid or incomplete address?</span></h3><div class="ace-line ace-line old-record-id-Q8CadN0ihoHDVAxZGDQuijHusEh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmnHyDECIz6iy9J3N4XBK7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Ensure that you provide a complete residential address, including apartment/unit number, street name, and postal code.</span></div><div class="ace-line ace-line old-record-id-RmnddqeqwoPpWwxOnHiuX8v4s9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus4I5pYivgHItIq9Ncaatqdw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Why can't I select my country/region for address verification?</span></h3><div class="ace-line ace-line old-record-id-SQd8d8JsQoQG1txKNhjusDO3s0g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QYpzdcmqqoJUvFxlh4xuF9zesXg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the list of countries currently supporting residential address verification on the product page.</span></div><div class="ace-line ace-line old-record-id-BJFwdjod7o38NPxanhauS167sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusqUQMBc4PMh7VFFe8cTRh4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.4 What are the requirements for address verification?</span></h3><div class="ace-line ace-line old-record-id-YIR3dnaWVoTcYgxRVrNuE562sGc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdT15NbtLxLS5gNZM6Ry0He"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months.</span></div><div class="ace-line ace-line old-record-id-ZKrhdMOnBoLcrXxfW36uXJxAsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusUXWWMADw75iymlzvZa5Txe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.5 How can I update my proof of address?</span></h3><div class="ace-line ace-line old-record-id-WBBBdylVkoAa9ixVNxOuxeUhszd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuso2SXc1dWgtqZEKWtk8OG1g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If your address verification details change, please contact Customer Service.</span></div><div class="ace-line ace-line old-record-id-AaQyd36jloQIYPxHxjvuBbmUsIg"><br></div></div>
Incorrect Google Authenticator Code
<div><h3><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">If you encounter an error while entering the Google Authenticator code, please follow these troubleshooting steps:</strong></h3><ul style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Ensure that your device's time is synchronized with the standard time of your timezone.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Verification errors may occur if Google Authenticator has not been successfully linked to your account.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If multiple accounts are linked to your Google Authenticator, confirm that you are entering the verification code associated with your MEXC account email.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Each verification code is valid for 30 seconds. Please enter and submit it within this timeframe.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Verify that you have installed the correct version of Google Authenticator for your operating system; Authenticator for iOS and Google Authenticator for Android.</span></span></div></li></ul><div style="text-align:left"><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Set Standard Time</strong></span><br><br></h2><h3><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">1.1 iOS</strong></h3><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Ensure your device is connected to the internet.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Go to <strong style="font-weight:bolder">Settings → General → Date & Time</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Check if the timezone is correct and enable <strong style="font-weight:bolder">Set Automatically</strong>.</span></span></div><div><br></div><h3><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">1.2 Android：</strong></h3><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open <strong style="font-weight:bolder">Google Authenticator</strong> and tap the menu button in the top right corner.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Select <strong style="font-weight:bolder">Settings</strong> to enter the settings page.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Tap <strong style="font-weight:bolder">Time correction for codes</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Select <strong style="font-weight:bolder">Sync Now</strong>, wait a moment, and the issue should be resolved.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175603958ntuSWHbx481zxd.png" width="750" height="165"></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Verification Code Errors Due to Incomplete Google Authenticator Linking</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Some users may experience verification code errors if the Google Authenticator linking process is not fully completed. This typically occurs when users scan the QR code or manually enter the key but fail to complete the required <strong style="font-weight:bolder">Security Verification</strong> step. As a result, the authenticator is not successfully linked to the account, leading to incorrect verification codes.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175603414A3DpoAQxXWfEpc.png" width="750" height="656"></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can check the status of your Google Authenticator linking on the <strong style="font-weight:bolder">Security Center</strong> page.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the page displays a gray<strong style="font-weight:bolder"> Off</strong> status, it means Google Authenticator has not been successfully linked. You will need to click the <strong style="font-weight:bolder">Off</strong> button on the right and follow the steps to relink Google Authenticator. For detailed instructions, refer to </span></span><a href="https://www.mexc.com/learn/article/17827791509545"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Linking Google Authenticator</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the page displays a green<strong style="font-weight:bolder"> On</strong> status, it indicates that Google Authenticator has been successfully linked</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175603191t0cwsqRteOoFFf.png" width="750" height="340"></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Enter the Correct Verification Code Within the Specified Time</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Many users link multiple accounts to Google Authenticator for security verification. To ensure successful authentication, please follow these best practices:</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Enter and confirm the verification code before the countdown on the circular timer expires. Each code is valid for 30 seconds and must be used within this timeframe.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Ensure you are entering the correct verification code for your MEXC account. To minimize errors, consider labeling or adding notes to distinguish different account codes, preventing verification failures due to incorrect entries.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175603852a48uNvlnlwBbOD.png" width="300" height="620"></div><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Note:</strong></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) For instructions on linking Google Authenticator, please refer to </span></span><a href="https://www.mexc.com/learn/article/17827791509545"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Linking Google Authenticator</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If none of the five scenarios above apply and the Google Authenticator code remains invalid, you can relink Google Authenticator using the saved backup key.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If you have lost access to your original Google Authenticator, please </span></span><a href="https://www.mexc.com/learn/article/17827791511107"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">apply to unlink</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> before reconfiguring it</span></span></div></div><p> </p>
How to Set an Anti-Phishing Code on MEXC
<div data-page-id="UUDedVM4foZRTJxMKCZuCZGasQg" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-UBfCdm5G5oOburxWeqxuMsS3svc"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is an Anti-Phishing Code?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusizQOUwu8ceIWDZJ19ARTDh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LRgXd2YZ5oYJqKxPTMzu4ntAsRb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">An anti-phishing code is a personalized identifier that enhances your account security. The anti-phishing code is a custom string of characters that you can set yourself to help identify fake websites or emails impersonating MEXC.</span></div><div class="ace-line ace-line old-record-id-OlCLd9nmToBZy1xrMCeuP9ocstb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-McxnduJwio81KhxLwy2uPRlSsth"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Once your anti-phishing code is successfully set, all official emails sent by MEXC will display your unique code. If an email claiming to be from MEXC does not show your anti-phishing code, or if the code displayed does not match the one you set, the email is likely a phishing attempt. In such cases, please stay alert and avoid clicking any links or providing personal information.</span></div><div class="ace-line ace-line old-record-id-doxusWlj1hWtVNe6AEUdomWP3tf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxuseGblmq9ZQpFILBXuIoq7ch"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-Set Up Anti-Phishing Code&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/security/anti-phishing">https://www.mexc.com/user/security/anti-phishing</a>*</span></div><div class="ace-line ace-line old-record-id-doxus1P56idQMIsy885tfctwvwe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-D5RddRWI6o2ALfxzSC1uRx8lsyb"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. How to Set Up an Anti-Phishing Code</strong></span></h2><div class="ace-line ace-line old-record-id-doxusH7gx4U9C7mI15D2Q9FOdof"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxushQqpanYHqnFMcPj1BKCI1f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.1 Web</span></h3><div class="ace-line ace-line old-record-id-doxus9A8kW6Zv0xkwkgrDsMjlAd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CqpXdniusoCmYjxyWDzuxM7Wswh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Go to the MEXC official website and log in to your account. Click your <strong>profile icon</strong> in the top-right corner and select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/security">Security</a></strong>.</span></div><div class="ace-line ace-line old-record-id-doxusWOqu8HqDj01CjEivtRZlM3"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZYhxd3ZPeotJr7xczyOu0l7Osof"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the Security page, scroll down to Advanced Security settings, find Anti-Phishing Code and click <strong>Set Up </strong>on the right to begin the setup process.</span></div><div class="ace-line ace-line old-record-id-doxusElspFwtyOk9ALCL9yyRf4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5f27138f-6e37-4f20-9255-36e0bded9b1f","height":1248,"width":2808,"currHeight":1248,"currWidth":2808,"natrualHeight":1248,"natrualWidth":2808,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIQqGbP2Npo8WiMxhsMEulaOxsXP%2F%3Fpreview_type%3D16","file_token":"IQqGbP2Npo8WiMxhsMEulaOxsXP","image_type":"image/png","size":543252,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusXmbuNVP3ivjhSJTUF1fP6e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251218140242985nXoXB3HbdIJj7J.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJUXFHYlAyTnBvOFdpTXhoc01FdWxhT3hzWFAiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNYbWJ1TlZQM2l2amhTSlRVRjFmUDZlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JUXFHYlAyTnBvOFdpTXhoc01FdWxhT3hzWFAvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IQqGbP2Npo8WiMxhsMEulaOxsXP/?mount_node_token=doxusXmbuNVP3ivjhSJTUF1fP6e&mount_point=docx_image" data-width="2808" data-height="1248" data-lark-image-uri="drivetoken://IQqGbP2Npo8WiMxhsMEulaOxsXP" data-lark-image-width="2808" data-lark-image-height="1248" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuskxDKCbgui5RhcMHjt94Egh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyGmdAHwjFBA6hS1tqbJ9rm"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Enter 1 to 6 alphanumeric characters as your anti-phishing code, then click <strong>Confirm</strong> to complete the setup. Please avoid using any of your commonly used passwords as the anti-phishing code.</span></div><div class="ace-line ace-line old-record-id-Uo4FdVA5eoKgd0x5vllupEkLsLd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YBK5dzutToGqQUxDgS3ucaS2sqc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Below the anti-phishing code settings, an image will be displayed to illustrate where your code appears in MEXC emails. You can use this image to compare it with emails you receive for confirmation that the code is displayed correctly.</span></div><div class="ace-line ace-line old-record-id-doxuseWdL7y9aCF0BAgoxRxoxof"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"96b76156-44a2-4ab9-92a4-8318e9d20c6b","height":1334,"width":2808,"currHeight":1334,"currWidth":2808,"natrualHeight":1334,"natrualWidth":2808,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQNTobvikEo7plZxbyqeuJg3Ysyg%2F%3Fpreview_type%3D16","file_token":"QNTobvikEo7plZxbyqeuJg3Ysyg","image_type":"image/png","size":460720,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusB4NSufyr1sFvMIfjj4tzUe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025121814024372169Br5fvEs66RqB.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRTlRvYnZpa0VvN3BsWnhieXFldUpnM1lzeWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNCNE5TdWZ5cjFzRnZNSWZqajR0elVlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RTlRvYnZpa0VvN3BsWnhieXFldUpnM1lzeWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QNTobvikEo7plZxbyqeuJg3Ysyg/?mount_node_token=doxusB4NSufyr1sFvMIfjj4tzUe&mount_point=docx_image" data-width="2808" data-height="1334" data-lark-image-uri="drivetoken://QNTobvikEo7plZxbyqeuJg3Ysyg" data-lark-image-width="2808" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusr631pjMciUpNlMJO9TwBmf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusF6DO6Xkp5284xZ3hYq4ebb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.2 App</span></h3><div class="ace-line ace-line old-record-id-Rl9zdXI3yoqduVxJQTjuJv4Oshb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Vo5adGjpxoWk01xgqr8ucHqdssh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open the MEXC App and log in. Tap your <strong>profile icon</strong> in the top-left corner.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WU7zdvyZKo2sRKxFZg9ue6bdsBh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Tap <strong>Security</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ABnidK8VRo78Bxx6w79uUpS1sSA"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Select <strong>Anti-Phishing Code</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BHV7d7UuQohXTTxanWquoEhys5d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) Read the on-screen pop-up, then tap <strong>Confirm</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-LzOldMszXoRelNxT2r0uy5Awsnf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Enter 1 to 6 alphaumeric characters as your anti-phishing code, then tap <strong>Confirm</strong> to complete the setup. Please avoid using any of your commonly used passwords as the anti-phishing code.</span></div><div class="ace-line ace-line old-record-id-doxusgWgD5bEa5ZqQZYXObnW3je"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"95eda7d4-7bfa-40bd-98e9-60de612edb8d","height":2160,"width":5220,"currHeight":2160,"currWidth":5220,"natrualHeight":2160,"natrualWidth":5220,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDTkYbxOngoo5ykx760tuLsO1s4d%2F%3Fpreview_type%3D16","file_token":"DTkYbxOngoo5ykx760tuLsO1s4d","image_type":"image/png","size":1526752,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusEqwM7Uuo3enqp6utzeblHd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251218140243624fiwgivYlhSQYoe.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEVGtZYnhPbmdvbzV5a3g3NjB0dUxzTzFzNGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNFcXdNN1V1bzNlbnFwNnV0emVibEhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EVGtZYnhPbmdvbzV5a3g3NjB0dUxzTzFzNGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/DTkYbxOngoo5ykx760tuLsO1s4d/?mount_node_token=doxusEqwM7Uuo3enqp6utzeblHd&mount_point=docx_image" data-width="5220" data-height="2160" data-lark-image-uri="drivetoken://DTkYbxOngoo5ykx760tuLsO1s4d" data-lark-image-width="5220" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusNzyAjgI40MpKj98nfZ8rQb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WAb6dxiVroQCMNxlu02uAGSisti"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. How to Change or Update Your Anti-Phishing Code</strong></span></h2><div class="ace-line ace-line old-record-id-doxuspaIUlpbJK32085fqKwp8Hd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusLIlYfhAVavsAb8PUlKtEGf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.1 Web</span></h3><div class="ace-line ace-line old-record-id-doxusyFZkYfaSskhrDKeqCM5tMe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BTmqdN0KgomPiAxDcs8ulB7Us8c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Go to the MEXC official website and log in to your account. Click your <strong>profile icon</strong> in the top-right corner and select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/security">Security</a></strong>.</span></div><div class="ace-line ace-line old-record-id-doxusRhheqgfX6qDin0BOvAazFk"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuseBRwSXfkp6VD0uxr5mREwc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the Security page under Advanced Security settings, find Anti-Phishing Code and click <strong>Change </strong>on the right to modify your code.<br><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"885a371d-cca2-40a6-9b71-7033dabe0d3c","height":1230,"width":2808,"currHeight":1230,"currWidth":2808,"natrualHeight":1230,"natrualWidth":2808,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSm7FbJ6qsoSRLZx0Z1WutWCQsLe%2F%3Fpreview_type%3D16","file_token":"Sm7FbJ6qsoSRLZx0Z1WutWCQsLe","image_type":"image/png","size":525701,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusihZLISjvr5kQDEFEY6wksh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251218140242875yceY6ZWCMY8F2g.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJVVURlZFZNNGZvWlJUSnhNS0NadUNaR2FzUWciLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiU203RmJKNnFzb1NSTFp4MFoxV3V0V0NRc0xlIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo1MjU3MDEsInNjYWxlIjoxLCJ3aWR0aCI6MjgwOCwiaGVpZ2h0IjoxMjMwLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJTbTdGYko2cXNvU1JMWngwWjFXdXRXQ1FzTGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNpaFpMSVNqdnI1a1FERUZFWTZ3a3NoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TbTdGYko2cXNvU1JMWngwWjFXdXRXQ1FzTGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Sm7FbJ6qsoSRLZx0Z1WutWCQsLe/?mount_node_token=doxusihZLISjvr5kQDEFEY6wksh&mount_point=docx_image" data-width="2808" data-height="1230" data-lark-image-uri="drivetoken://Sm7FbJ6qsoSRLZx0Z1WutWCQsLe" data-lark-image-width="2808" data-lark-image-height="1230" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusOJXgVx7D6JYJnYOMFdQxed"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusTv5z4RcDkrEv4jnvn53XOd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/security/anti-phishing">Anti-Phishing Code</a></strong> page, you can view your current anti-phishing code. Enter the new code you wish to set in the input field below, then click <strong>Confirm</strong> to complete the update.</span></div><div class="ace-line ace-line old-record-id-O6WBdUa9yofsUgxhocuugL2Asjd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3015a791-5ff4-4994-8207-14be87d03851","height":1334,"width":2808,"currHeight":1334,"currWidth":2808,"natrualHeight":1334,"natrualWidth":2808,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDNHPbNH2UonQcfxxEAuuh0K2soh%2F%3Fpreview_type%3D16","file_token":"DNHPbNH2UonQcfxxEAuuh0K2soh","image_type":"image/png","size":454020,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusrBCUTbflJneUvWomZZAfBb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251218140243720mBSinci3lq2e8C.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJETkhQYk5IMlVvblFjZnh4RUF1dWgwSzJzb2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNyQkNVVGJmbEpuZVV2V29tWlpBZkJiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ETkhQYk5IMlVvblFjZnh4RUF1dWgwSzJzb2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/DNHPbNH2UonQcfxxEAuuh0K2soh/?mount_node_token=doxusrBCUTbflJneUvWomZZAfBb&mount_point=docx_image" data-width="2808" data-height="1334" data-lark-image-uri="drivetoken://DNHPbNH2UonQcfxxEAuuh0K2soh" data-lark-image-width="2808" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusWBGibK2xiOiYgZbdPNCxbh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxuswHf2AzCMewC6jmNOHADq7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.2 App</span></h3><div class="ace-line ace-line old-record-id-doxuseqTn8OMXyU44BjFlOZL5tb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GDLhdPPvqoxYtuxsercuQP4gsah"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open the MEXC App and log in. Tap your <strong>profile icon</strong> in the top-left corner.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-RIHjdttgZoPAz7x2EQcu4bYUszc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Tap <strong>Security</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-W1YOdlBfzoh07Gx8hxTuypLLsA6"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Select <strong>Anti-Phishing Code</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-YdiPdcyeRofaumxgJLiuhUGFsTb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) Read the on-screen pop-up, then tap <strong>Confirm</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WnzedMpH7oG16ix7wzVuKiUAs5d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Tap the anti-phishing code input field, enter the new code you want to set, and then tap <strong>Confirm</strong> to complete the update.</span></div><div class="ace-line ace-line old-record-id-doxusqZzTdQ8d536AdXfjuu1BLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2236d585-6ace-4f90-a765-8544005ce2b0","height":2162,"width":5220,"currHeight":2162,"currWidth":5220,"natrualHeight":2162,"natrualWidth":5220,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSRvUbVVWKohierxbleluKF3Xskb%2F%3Fpreview_type%3D16","file_token":"SRvUbVVWKohierxbleluKF3Xskb","image_type":"image/png","size":1489972,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusCw6o7yRx5CmQueux5Lj81f"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251218140244258d1rW3rdZvPx85P.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTUnZVYlZWV0tvaGllcnhibGVsdUtGM1hza2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNDdzZvN3lSeDVDbVF1ZXV4NUxqODFmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TUnZVYlZWV0tvaGllcnhibGVsdUtGM1hza2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SRvUbVVWKohierxbleluKF3Xskb/?mount_node_token=doxusCw6o7yRx5CmQueux5Lj81f&mount_point=docx_image" data-width="5220" data-height="2162" data-lark-image-uri="drivetoken://SRvUbVVWKohierxbleluKF3Xskb" data-lark-image-width="5220" data-lark-image-height="2162" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusPWtTI8TfJW6FsimMuojknh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MX5ddjeEvohE9AxB3Q7uAbhisec"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Anti-Phishing Code FAQ</strong></span></h2><div class="ace-line ace-line old-record-id-doxusudForzm63RZmouTQRxv7ic"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TdnzdLS6YoDUDwxl7nUuuTh0sIf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.1 What is the difference between an anti-phishing code and a login verification code?</span></h3><div class="ace-line ace-line old-record-id-doxusiff2k9jE5VpnZcNwfVlDJg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CKwTditxYoPTUCx5U21uNszLsWf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">An anti-phishing code is a fixed code set by you and remains valid long term. It is used specifically to verify whether emails claiming to be from MEXC are genuine. Login or withdrawal verification codes, on the other hand, are system-generated one-time codes that expire within a short period, usually within a few minutes, and are used to confirm your actions.</span></div><div class="ace-line ace-line old-record-id-doxusuAo86QHvOJACXPhvyKEE0e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WkcHdYjb7o2pltxnEAWujE11sob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.2 How can I use the anti-phishing code to identify phishing emails?</span></h3><div class="ace-line ace-line old-record-id-doxusiEfWrh8XIzHqIOmlVUGtRe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CkU0dMTVnotdekxQW8UujbQwsgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">When you receive an email claiming to be from MEXC, first check whether the email content includes your anti-phishing code. If the code is missing or does not match the one you set, please remain alert, as the email is likely a phishing attempt impersonating MEXC.</span></div><div class="ace-line ace-line old-record-id-doxusXOz4yjQG76PaXE5PZ8yFEe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OwdrdqOPWockDex3uKmuXNhjsWe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.3 What should I do if an email does not display my anti-phishing code or shows an incorrect one?</span></h3><div class="ace-line ace-line old-record-id-doxusF14Be0tnOLPqYycFyWsPdd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bzehd6SZ2oAOWtxa6ZduMVGtsDh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">In most cases, this indicates a phishing email. Please do not click any links in the email and do not provide any personal information. If you need to verify the authenticity of the email, you may contact MEXC Customer Service for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusDuIwPmhUmuRs1d8OOGLZPb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-M4zBdNrntoeT0axoc73uDtGQsor"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.4 Is setting an anti-phishing code required?</span></h3><div class="ace-line ace-line old-record-id-doxusyJcoa2bnb9TcGYtC4a3xre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FhKQdp58GoIydMxA6tquIFYisgc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Setting an anti-phishing code is not required. However, to enhance the security of your account, we strongly recommend enabling it. It is a simple yet highly effective security measure.</span></div><div class="ace-line ace-line old-record-id-doxuspcx1P2UwsiTKqByNPFcfgb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Mg8pdg4aOo0vlbxmNrhuLS1hsth"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.5 What should I do if I forget my anti-phishing code?</span></h3><div class="ace-line ace-line old-record-id-doxusUD00kGsjrV8yoZubjSl2lJ"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UqAUdi9A0o890ExfUy4ujqWxssh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If you forget your anti-phishing code, you can log in to the MEXC website and view your current code in <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/security">Security</a></strong>settings. If you believe your anti-phishing code may have been exposed, you can update it at any time.</span></div><div class="ace-line ace-line old-record-id-doxusNuViMWV3vN2sWQgtPNjbYd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus6O5utbMGenKuuDOvyea6Nf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusc9qmBdWLLs3cT7S1ggSw3g" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-prevent-phishing-attacks-360031586631" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to Prevent Phishing Attacks</a></div></li><li class="ace-line ace-line old-record-id-DJj1ddTWfogkjOxJP6PuLKcXswf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/use-mexc-verify-to-prevent-impersonation-scams-4410387084057" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Use MEXC Verify to Prevent Impersonation Scams</a></div></li><li class="ace-line ace-line old-record-id-SNaddkBnSopa7Wx3cqTuzUc1sMd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-use-mexc-verify-360056597971" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to Use MEXC Verify</a></div></li></ul><div class="ace-line ace-line old-record-id-RCJOd5ZV1orAo5x03duuxmctsbe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div></div>
How to Improve Account Security
<div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Enhance Password Security</strong></span></h2><div><br></div><h3 style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.1 Password Setup</span></span></h3><div> <br></div><div><div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Please create a complex and unique password. To ensure security, the password must be at least 10 characters long and include uppercase letters, lowercase letters, numbers, and symbols. Avoid using easily guessable or personal information (such as your name, email, birthday, phone number, etc.).</span></span></div></div></div><div><br></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Examples of weak passwords to avoid: </strong>lihua, 123456, 123456abc, test123, abc123.</span></span></div><div><br></div><h3 style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.2 Password Change</span></span></h3><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend changing your password regularly to enhance account security, ideally every 3 months. Each time you change your password, use a completely new one.</span></span></div><div><br></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Additionally, please keep your password strictly confidential. Do not share it with anyone. MEXC staff will never ask for your password under any circumstances.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Link Google Authenticator</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Google Authenticator</strong> is a time-based one-time password (TOTP) tool launched by Google. You need to scan a barcode or enter a key provided by MEXC using your phone. Once added, the app generates a 6-digit verification code every 30 seconds. After successful linking, you will need to enter this 6-digit code every time you log in to MEXC.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Google Authenticator Setup Guide: </span></span><a href="https://www.mexc.com/support/article/how-to-link-google-authenticator-on-mexc-17827791508980"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Linking Google Authenticator</span></span></a></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Important Notes During Linking:</span></span></div><ul style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Entering the wrong verification code 3 times</strong> will trigger the message: "Too many incorrect codes."</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">After 5 failed attempts</strong>, the system will send you a notification via <strong style="font-weight:bolder">SMS, on-site message, and email</strong> to alert you to check your account security.</span></span></div></li></ul><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">If you encounter issues during setup, try the following:</strong></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) If your phone has multiple Google Authenticator accounts, ensure you're using the code linked to your MEXC account email.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Make sure your phone time is synchronized with the standard time zone.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Some phones may require a restart after linking before verification works properly.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Before scanning the QR code, make sure your camera is enabled and the app has camera access.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Every time you unbind and rebind Google Authenticator, a new key and QR code are generated—please make sure to save the latest key.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Set Up an Anti-Phishing Code</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">An anti-phishing code is a user-defined string that helps identify whether an email or website claiming to be from MEXC is legitimate. If you've set up an anti-phishing code and receive an email from "MEXC" that does not display this code, it may be a phishing attempt.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Anti-Phishing Code Setup Guide: </span></span><a href="https://www.mexc.com/support/article/how-to-set-an-anti-phishing-code-on-mexc-17827791508983"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Set an Anti-Phishing Code on MEXC</span></span></a></div><div><br></div>
MEXC Account Sign-Up Process (Web)
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Sign Up with Email or Mobile Number</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Open the </span></span><a target="_blank" href="https://www.mexc.com/" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC official website</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> and click the <strong style="font-weight:bolder">Sign Up</strong> button.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 368px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163708728HmQy7LdT57x7NH.png" width="750px" height="368px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can choose to sign up using either your email address or mobile number. Here, we will use email as an example.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the </span></span><a target="_blank" href="https://www.mexc.com/register" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">sign-up page</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, enter your account information and password, then click <strong style="font-weight:bolder">Sign Up</strong>. Passwords are required to have at least 10 characters, including uppercase letters, lowercase letters, numbers, and symbols.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: If you have a referral code, check the "Enter Referral Code" input field. To learn more about the referral program, please refer to the </span></span><a target="_blank" href="https://www.mexc.com/learn/article/inviting-friends-to-sign-up-on-mexc/1" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Inviting Friends to Sign Up on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> guide.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 374px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163713184ZaqazXgUuHb1bG.png" width="750px" height="374px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Drag the slider to complete the puzzle verification. Once verified, you will be automatically redirected to the next screen.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 370px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163718691rO9dKFG5O52Kxe.png" width="750px" height="370px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Check your email inbox for the verification code sent during registration. Enter the 6-digit code and click <strong style="font-weight:bolder">Confirm</strong> to complete the sign-up process.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you cannot find the verification code in your inbox, spam, or trash folders, click "Haven't received verification code?" to request it again.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 341px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025110516372273112P9bSX7pGZ0lw.png" width="750px" height="341px"></figure><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Sign Up with a Third-Party Account</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You may also choose to sign up and log in quickly using a Google account, Apple account, MetaMask wallet, or Telegram account. Here, we will demonstrate using MetaMask Wallet.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Click <strong style="font-weight:bolder">MetaMask Wallet</strong> to log in. A signature window will appear. Click <strong style="font-weight:bolder">Sign</strong> to confirm.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 362px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163727948Gx9TCf0nTAZwK4.png" width="750px" height="362px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Next, click <strong style="font-weight:bolder">Sign Up for a New MEXC Account</strong>.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 269px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163732878XpXsWmoNTtYlAK.png" width="750px" height="269px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can then choose to sign up with either your email or mobile number. Here, we will use email as an example.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enter your email and password, check the boxes for the User Agreement and Privacy Policy, then click <strong style="font-weight:bolder">Sign Up</strong>.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 370px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163737335w4kFqZrn9XnESA.png" width="750px" height="370px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Complete the security verification.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 375px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202511051637416453f80CVqwLB1EaW.png" width="750px" height="375px"></figure><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Check your email inbox for the verification code sent during sign-up. Enter the 6-digit code and click <strong style="font-weight:bolder">Confirm</strong> to complete the sign-up process.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you cannot find the verification email in your inbox, spam, or trash folders, click "Haven't received verification code?" to request a new one.</span></span></div><div><br></div><figure style="text-align: center;"><img style="max-width: 100%; height: 265px; width: 750px;" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105163748168D9CA3CJd9IeMJi.png" width="750px" height="265px"></figure><div><br></div><div><h3><span style="font-size:16px">Recommended Reading:</span></h3><ul style="list-style-type:disc" start="1"><li><div><a target="_blank" href="https://www.mexc.com/support/articles/17451382199193" rel="noopener noreferrer"><span style="font-size:16px">MEXC Account Sign-Up Process (App)</span></a></div></li><li><div><a target="_blank" href="https://www.mexc.com/announcements/article/17827791531472" rel="noopener noreferrer"><span style="font-size:16px">Invite Friends to Sign Up on MEXC</span></a></div></li></ul></div><div><br></div></div>
MEXC Account Sign-Up Process (App)
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Sign up with Email/Phone Number</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the MEXC App. For new users, your first login will be regarded as sign-up. You may sign up using your email address, mobile number, or by connecting a wallet. In this example, we will demonstrate the email sign-up process.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Enter your email address and create a password, then click <strong style="font-weight:bolder">Sign Up</strong>. Passwords are required to have at least 10 characters, including uppercase letters, lowercase letters, numbers, and symbols.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: If you have a referral code, click <strong style="font-weight:bolder">▾</strong> and enter it in the input field. To learn more about the referral program, please refer to the </span></span><a target="_blank" href="https://www.mexc.com/learn/article/inviting-friends-to-sign-up-on-mexc/1" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Inviting Friends to Sign Up on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> guide.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Complete the slider verification.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Log in to the email address you used to sign up, find the verification code sent to your inbox, and enter it in the email verification field. Click <strong style="font-weight:bolder">Confirm</strong> to complete your sign-up.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you cannot find the verification code in your inbox, spam, or trash folders, click "Didn't Receive Verification Code?" to request it again.</span></span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105160159136e5nmh7k2LFvTrW.png" width="1280" height="620" /></figure><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Sign Up via Wallet</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the MEXC App. For new users, your first login will be regarded as sign-up. Tap <strong style="font-weight:bolder">Wallet</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap <strong style="font-weight:bolder">Connect Wallet</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Tap <strong style="font-weight:bolder">Select Wallet</strong>. Please note that signing up for a MEXC account via wallet requires two steps: <strong style="font-weight:bolder">selecting and connecting the wallet</strong> and <strong style="font-weight:bolder">completing the wallet signature</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Choose a wallet already installed on your device and ensure it is logged in. For example, here we will demonstrate using the MetaMask Wallet. Select <strong style="font-weight:bolder">MetaMask</strong> to proceed.</span></span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105160234522rXqtgT39H9NDCT.png" width="1280" height="845" /></figure><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) In the MetaMask Wallet, tap <strong style="font-weight:bolder">Connect</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Once connected, a confirmation pop-up will appear in the MEXC App, and a ☑︎ symbol will display next to <strong style="font-weight:bolder">Select wallet to connect</strong>. Then tap <strong style="font-weight:bolder">Request Signature</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) In the MetaMask Wallet, tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) After the signature is verified, return to the MEXC App and tap <strong style="font-weight:bolder">Sign Up</strong> to complete your MEXC account sign-up.</span></span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105160247237NXrEiwUcmNUQbu.png" width="1280" height="632" /></figure><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Sign Up via Third-Party Account</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You may also sign up quickly by logging in with a Google account, Apple account, Telegram account, or other third-party login methods. Here, we will demonstrate using a <strong style="font-weight:bolder">Google account</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the <strong style="font-weight:bolder">MEXC App</strong>. For new users, your first login will be regarded as sign-up. Tap the <strong style="font-weight:bolder">Google</strong> icon.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap <strong style="font-weight:bolder">Continue</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Enter your Google account email and password.</span></span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105160254775WiXzuVl38q5lJF.png" width="1280" height="823" /></figure><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Complete the numeric verification sent to your Google email.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Tap <strong style="font-weight:bolder">Continue</strong> to log back in to MEXC.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Enter the verification code to finalize sign-up, then tap <strong style="font-weight:bolder">Link Now</strong> to complete your account setup.</span></span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251105160301767IBJ7dzF7UaMIDv.png" width="1280" height="847" /></figure><div><br /></div></div>
How to Link Mobile Phone, Email, and Google Authenticator
<p> </p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:#000000;font-size:17pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">1. How to Link Mobile Number to MEXC Account</strong></span></span></h2><h3 style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#434343;font-size:13.999999999999998pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">1.1 On the Website</strong></span></span></h3><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Log in to the official MEXC website: www.mexc.com, click on the user icon - [Security], and select [Mobile Verification].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/4nSjO8l1zPhAJt8vWfKNIlsfBci3PxQ6g_MYKObhhytzHdwsi_HC0jR1sUctjFoF0e7M-H4LL3asruKzpozT7Ix_tBioEEyAfgRKFdtGtYd72aWU7vhFh8AGpNEu9wJXxWN5hNAFHgwitAu5hohSKjs" width="592" /></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/SVyhp5Ex4mNunD0uFv09T6tdxwUCR7KqO4s_F315AQ45lP0g5Ul66UIW0ovF4unD4DNYxIBo3UPMD-xbjmuGQFBS_7S26UmdXf6Owt9AJNF1OT2zDf6063duj7_G5wsAz8OvuXwPkiHMczOcVhy6Maw" width="602" /></td></tr></tbody></table></div><p><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Fill in the mobile number, SMS verification code, and email verification code, then click [Confirm] to complete the linking.</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh6.googleusercontent.com/I2u4vwloU37nhGRLsJtztKx8YREaPIXJrRn-xeNqRmVRO-Qqb1ON5Izj9l10Ds4kic6O6vT2-ETdiJTGiQ6ghWiPbHQmG-GaK_uEArpVHzmYy5XFlWQraDMPWUdXta7Ir0iWjW07R_5puPMrLv2bWUQ" width="602" /></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;text-align:center"><br /></p><p><br /></p><h3 style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#434343;font-size:13.999999999999998pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">1.2 On the App</strong></span></span></h3><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">On the app's homepage, tap on the user icon - [Security].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/hSutHFDMd02kQdzwkGuOxg7t9b7LJK_SHdoPx0TZe2IeDHMToxBl3Bub9gR08UYoHIVEZ-F_UT-cOSbwSG3Huigwbt7AM9yayUkLQ5A382yqGAd8TTCNlFj_OGG2GudSpYOL-4DvCSjM8SXb9DHm3l4" width="602" /></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/cVosZq_Cdub8ARalWqZ4TBMWtui6yeT96p6HlR21-K3Vy0bN1EqXGKOVf_ltzn-_Jh8xR-xkGVUXTQjWur5fSgg4Isu8l31t71KOarvHsWz7IbGTjBF8JC_ecp1RPerSTYxVtqAKnrIEmFbMt--6IzU" width="602" /></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br /></p><p><br /><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Tap on [Mobile Verification], fill in the mobile number, SMS verification code, and email verification code, then click [Confirm] to complete the linking.</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh6.googleusercontent.com/oCzWoGSp_lCInoYbt972mQAQ4uLMYydQfcx3Kmf8ptNv40E-hTS46qawgVAeEi_88YUqm9HxwyT16yjxwIK4BImUDzOZdxaDEPNrglCIcyHoe9lNyDYODKH7K2u2WxMHBiqM7kFQZQS7UjOH2zIYg-k" width="602" /></strong></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/u-B8XjPIJXvu2VNTjjW-w6MobjU5Mt6MkJ6Pa9Q36qsZUQRgVvID9Ol-k-wrWvgBCGN_2iY0rRBTTNXY8DB9hFl1UzjuY0rAHTzUbHGWIa11iRnt7MXxvKGfoFX0zmjBrw52zAT0rYWr2JzoInG7RsI" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </p><p><br /></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:#000000;font-size:17pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">2. How to Link Email Address to MEXC Account</strong></span></span></h2><h3 style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#434343;font-size:13.999999999999998pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">2.1 On the Website</strong></span></span></h3><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Log in to the official MEXC website: www.mexc.com, click on the user icon - [Security], and select [Email Verification].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/MP20SpIgJPz1lD3QpsySkGlaZCl76tA575WYsqEHS3mpOS-SmOpYbMt4bJSCMIg9zewG7PVlWRwIuLZENRHcgGPrW5PqzXGYCYZcLa2Vs5DuO7zwjYyYLwJnHPyOHW1gmqFYDZTt1XC6Xgc6qf0kIk0" width="592" /></strong></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/6-cbIxZgFjZKu36f2ZJ8UMaKdnocq1hpIdU5frktHkREBYbYn-QpgWn70Y2AELbpxJQLxeOmVDer2-zKC8GwPXGjfuYiXZMEnPjGyWOP4-hgC8weDm5jwTxEyDeDHqK3viuWLz4i8Q5WfGTtyKvxFlQ" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </p><p><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Fill in the email address, email verification code, SMS verification code, and MEXC/Google Authenticator code. Then, click [Confirm] to complete the linking.</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/g5pKdWXTZ89TVn9Y4zZgk9I90fha8l8bxmQyRq3dW7F5gOxmkN0B9156-bBmMiduLPE-q-zuYjwRxA1Kdu-NgfSO2LsvJLtL6fqQQA42jTVof0FGRdLIKrfq7I9s0dhYwUcK_m5RUVMX2oZa_o3oTY4" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;text-align:center"> </p><p><br /></p><h3 style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#434343;font-size:13.999999999999998pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">2.2 On the App</strong></span></span></h3><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">On the app's homepage, tap on the user icon - [Security].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/UuP54uph4A9MWnaEyWNaM13pSUXFZZFzRaVkZ_DdtTqNtSq_ndAFOXBUqPPfVzhmFCgPYeASCawxLTGPbLLmMA71_B9u3TpPm20IpVRSCv5LCaPJuER2rzZrjx52kyWM_4zSl4JYImu8_Z0G5AwwFtM" width="602" /></strong></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/s5wjZ4_XtXAD-AlmROg7CCNG5yy0us8q_aUyPxSzf3Kn_t497Fi6DMTrUk05yg-Td5Mx-OTUynlh6GqO7VJxyVmT2g1oP8mp3UvscsdmrMKhb0fDh9ATHiO99OjaqvjuTjZw-leMOV99iFaXdUCbE-0" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </p><p><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Tap on [Email Verification], fill in the email address, email verification code, SMS verification code, and Google Authenticator code. Then, click [Confirm] to complete the linking.</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/IRZ3pWcwTnXesVBASdvtLWFpMzYbhguP2EQlMiH8uyKRsRq0uvoKcvqxGIKLLweaw7Y8kQl26BcoWqHJfXV3lHmGcYL-O-NtE93Hz4GrdD9nIgPJGOjeOYw4BxbGeR-n25U0m01mjsbZgmx528wmOcw" width="602" /></strong></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/ei4mxAeE7txAzRiNfI2OEWND9dbg4Pc0fP4-FP1w5rlYM0VZyFy5uRByBCRChRJAw3X3mwwhGKf46OIb_-475NddwUrldvmQwnoKFg6FDG6RIIF7ELQ3haZUTJ2BXCvqoj_ujMJnePtmvlEm2RlDiPI" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:#000000;font-size:17pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">3. How to Link Google Authenticator to MEXC Account</strong></span></span></h2><h3 style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#434343;font-size:13.999999999999998pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">3.1 What Is Google Authenticator?</strong></span></span></h3><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">MEXC/Google Authenticator is a dynamic password tool that works similar to SMS-based dynamic verification. Once linked, it generates a dynamic verification code every 30 seconds. The verification code can be used for secure authentication during login, withdrawals, and modification of security settings. It provides an additional layer of security when using your MEXC account.</strong></span></span></p><p><br /></p><h3 style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#434343;font-size:13.999999999999998pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">3.2 On the Website</strong></span></span></h3><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Log in to the official MEXC website: www.mexc.com, click on the user icon - [Security], and select [MEXC/Google Authenticator Verification].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/wijOAbqd9Xnxe6sgl7Qo3VaCxPNB2RpI0LkNbvxSLX7RAd_R6JY3vQqmCl-K_lUkwDnPJ-d64pWfdW0cnAltix_JwPv4KZ9V5w82REH0hA96j5ex-Fm4jkBk9Qnd3ah3x6FL9Qj7MsIx0tHHmm3FBDI" width="592" /></strong></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/Ykn8PeYiMc6cQehZgf4PZ2XCrAer-thM22rz_C6v86iisTIPOgJjC8_cHlPCg1DyV1RoLaIDSr2bHEyBcG-4Cmt2FCJAPlMFFrJSaNh3Zd61GrYflPBm2aTDDG_pMSwXaNO4lwJRXROVVazeJg93sTk" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </p><p><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Download the authenticator app.</strong></span></span></p></li></ul><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">For iOS users: Log in to App Store and search for "Google Authenticator" or "MEXC Authenticator" to download.</strong></span></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">For Android users: Go to Google Play and search for "Google Authenticator" or "MEXC Authenticator" to download.</strong></span></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">For other app stores: Search for "Google Authenticator" or "2FA Authenticator".</strong></span></span></p><p><br /></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Step1. Open the downloaded authenticator app, scan the QR code on the page or copy the key and paste it in the app to generate verification codes.</strong></span></span></p><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/6XLWbn56zaQivPhhQ0yM3SD2jqm6ZeU1OHYIF3XDHLj6wq7TlBInKrwDNeBF6PC1iZqjJzKajKpOzuFiCHPClZcelNYx30KmcG7x4N936OOXOYlMGNQmEy6UhzPA8rwg9XCWdDzCoBVam9TF5UH9ElM" width="602" /></strong></td><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/sfzaTUlxUbNf7vtWKePT8iBM3_moIxJOyAqVpMgZ96Wh_qDLOdaScriBBwKIJDfN6pRj_X2P6MUhnrgRLSQXtr6rjT8Mvh82NjCv_NmLOnvD-GAWhJlL_K1yif1uhw6TQR-dUnskf1pHS5SZDo4dqnM" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </p><p><br /><br /></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Step2. Safekeep the key to be used for the recovery of MEXC/Google Authenticator in case you change or lose your mobile phone. Before linking, please make sure to backup and save the above-mentioned key.</strong></span></span></p><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/4fMThp_IWwjh4J_XwdkdMdYsKMC3VJ_7qmn6SvnRKiak11GZfMwDidi7ymoMc2DNLmTXHHgaCU6fpB8ueN7hZKq6hWEd_D-SDo_XaTB-WAPHUkqG5bCyRqEMQczia1PE9sBPoASa9bMfO8SundkVjgU" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;text-align:center"> </p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">Step3. After entering your account login password, SMS / email verification code, and Google Authenticator code, click [Enable] to complete the process.</strong></span></span></p><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh6.googleusercontent.com/-DKtr5AX-Jz9ZxXr9-NeDHGRyp8ez-Hn1bbpPNKYVnTMQGZDVsvyNe4HnT5O6DHEa_XhykClg46VkPba22KgCqTIU7tB7GoJ3g8eUvEpkl57nAR6sknL0egLO9a1mNcAWmCNbm2E5lHMZEqjh2E9CBk" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;text-align:center"> </p><p> </p><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><span style="background-color:transparent;color:#000000;font-size:13pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">3.3 On the App</strong></span></span></p><p> </p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">On the app's homepage, tap on the user icon - [Security].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh6.googleusercontent.com/JBN23O4WqGq9HMgKA7f-pNMTvpwgeQHJVOrOWpgvG9Uoy3pwdb1ZDDb3Q9ho9gzpC_xbsbqEzlS1BzMsZEEneP2YSpzyGASTkwypr0tBOx6cLkXafThvG4dbAZ9QmKlvTeIr9aGyW12gfn3-0TAP8go" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;text-align:center"> </p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">If you have not downloaded an authenticator app, please go to the app store to download, or click [Download Google Authenticator]. If you have already downloaded an authenticator app, click [Next].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/hNPev8VyA7H97Fz2L32nUtTKRy5F_r44Voy3mkEFD30XsTOsdTGLXgRMfDMaY-jiQtiLCLdqAU_en3Qtwq7GQSW84rpNiXXwAP9a5P7gy1nPE1kZsQN2HePD1sq5aKk7pgL7wGtFuT82WQ2FX52GdfI" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">In the authenticator app, scan the QR code, or copy the key for verification code generation. Once completed, click [Next].</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/kN01cmCKeEtb8lo2hxTzZu8V4QEhNFAW1RUJNTyICS5XI3x_aSmDxKCcVAqsF6iZ-Y-XhHmxDDoGM9XvO3cgXqcTXNCXKzDrZJBpU_-D-5UKJM47_tOzq9XD9RyGM_WS-qq4N1gvxYQifuZni0rSqgE" width="539" /></strong></td></tr></tbody></table></div><p><br /></p><ul style="list-style-type:disc;margin-top:0;margin-bottom:0"><li style="background-color:transparent;color:#000000;font-family:'arial';font-size:11pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><span style="background-color:transparent;color:#000000;font-size:11pt"><span style="font-family:'arial';font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59">After entering your account login password, SMS / email verification code, and Google Authenticator code, click [Confirm] to complete the linking.</strong></span></span></p></li></ul><p><br /></p><div style="margin-left:0pt"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100%" /></colgroup><tbody><tr style="height:0pt"><td style="border:1pt solid #000000;min-width:2em;padding:5pt;vertical-align:top"><strong style="font-weight:bolder" id="docs-internal-guid-66850e15-7fff-1979-7c29-551ff1bcde59"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh3.googleusercontent.com/gW_yTIaKDPr22QmepdyZwIxrmHzvl8VIQYrD0woZ5ZXgWIS0wXen1HDHGRqj0QARGWDJ2w988oqiFSHglGVBCtlub0boL2lo9FmrktbOXfojL9phtkvOGw5Fk7-0IWe0R5szCosSf9_mprs43_ChWRU" width="602" /></strong></td></tr></tbody></table></div><p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;text-align:center"> </p><p><br /><br /></p><p> </p><p> </p><p> </p><p>MEXC</p><p>July 10th, 2023</p><p> </p><p> </p><p> </p>
How to Link Google Authenticator on MEXC
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What is Google Authenticator?</strong></span></h2><div> </div><div><a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=zh&gl=US"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Google Authenticator</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> is a time-based one-time password (TOTP) tool that works similarly to SMS-based verification. Once linked, it generates a new 6-digit code every 30 seconds and remains functional even when your phone is offline.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Why Enable Google Authenticator</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enabling Google Authenticator significantly enhances account security on </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, especially for login, trading, and withdrawals. It effectively reduces the risk of asset loss due to password theft or unauthorized access.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Downloading Google Authenticator</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For iOS devices, open the App Store and search for Google Authenticator to download. If the app is not available in the current region, try switching to an Apple ID from a different region to proceed with the download.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For Android devices, open the Google Play Store and search for Google Authenticator to install the app.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. How to Enable Google Authentication</strong></span></h2><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4.1 Web</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Visit the official </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC website</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> and log in to your account. From the user icon, navigate to </span></span><a href="https://www.mexc.com/user/security"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Security</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905917RHzUOAOAIktfnk.png" width="2936" height="1352" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Click <strong style="font-weight:bolder">Enable MEXC/Google Authentication</strong>.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905549rkklBW73m3gNXD.png" width="1280" height="627" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If Google Authenticator has already been installed, click <strong style="font-weight:bolder">Next</strong>. If not, scan the QR code on the page to download and install the app.</span></span></div><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">iOS users can view a demonstration video via the </span></span><a href="https://fast.wistia.net/embed/iframe/qt05jrawnk"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App Store link</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. Android users can view a demonstration video via the </span></span><a href="https://fast.wistia.net/embed/iframe/vaqu0b82kn"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Google Play link</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161904898LQ7NhtsTGWKnWi.png" width="1280" height="602" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Open Google Authenticator on the mobile device and either scan the QR code or manually enter the provided key to add it to the app.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Be sure to back up the key in a secure location. This key is required to recover Google Authenticator in case the phone is lost or replaced. It must be saved before completing the linking process.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905213NSH9ckOBkqlWYD.png" width="1280" height="722" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Click <strong style="font-weight:bolder">Get Code</strong>, then retrieve and enter the verification code sent to the linked email address. Next, enter the 6-digit code generated by Google Authenticator. After both codes are filled in, click <strong style="font-weight:bolder">Submit</strong> to complete the linking process.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202509081619051055G0VWxR9q3k6xD.png" width="1280" height="812" /></span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4.2 App</span></span></h3><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the MEXC App and log in. On the homepage, tap the <strong style="font-weight:bolder">user icon</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Select <strong style="font-weight:bolder">Security</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Tap <strong style="font-weight:bolder">Google Authenticator</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) If Google Authenticator has already been installed, tap <strong style="font-weight:bolder">Next</strong>. If not, tap the <strong style="font-weight:bolder">Download Google Authenticator</strong> button below to download and install the app.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161906636Vxr9hH6ax9LXCW.png" width="4173" height="2170" /></span></span></div><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Use the Google Authenticator app to scan the QR code or manually enter the key to add the account. Then tap <strong style="font-weight:bolder">Next</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Complete the secondary security verification and tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) Enter the 6-digit code from Google Authenticator and tap <strong style="font-weight:bolder">Confirm</strong> to complete the linking process.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) Once completed, the Security page will display that Google Authenticator has been successfully linked.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905920dzOEGQ7fzMjy8e.png" width="4173" height="2167" /></span></span></div><div> </div><div> </div></div>
How to Cancel Your Account
<h2><strong style="font-size:16px;font-weight:bolder">If you want to cancel/delete your MEXC account, please follow the steps below:</strong></h2><ol style="list-style-type:decimal"><li>Open the mobile app and tap on the user icon in the top left corner of the homepage to access the personal center.</li><li style="line-height:1.5">Tap on "Security" and then select "Delete Account." To protect your assets, you will not be able to delete your account if your total assets exceed 5 USDT.</li><li style="line-height:1.5">Choose the reason for deleting your account and click "Proceed".</li><li style="line-height:1.5">Read the notice and check the box that says "I have read and fully understand the consequences." Then, click "Delete Account" to continue to the security verification page.</li><li style="line-height:1.5">Once you have successfully completed the security verification, your request to delete your account will be submitted. You can click the "Cancel Request" button at the bottom of the page to cancel your request.</li><li style="line-height:1.5">Once you have confirmed your account deletion, you will need to contact customer service to provide additional information.</li></ol><p> </p><div style="white-space:normal"> </div><div><strong style="font-size:16px;font-weight:bolder">Note:</strong></div><h2><strong style="font-size:16px;font-weight:bolder">Deleting your MEXC account will result in the following consequences:</strong></h2><ol style="list-style-type:decimal"><li>After your account has been successfully deleted, you will not be able to log in to your original MEXC account. Your account and its assets will be irrecoverable.</li><li>The account deletion process will be completed within 15 working days.</li><li>During the account deletion process, you must refrain from depositing or trading with your account. Any losses incurred will be your personal responsibility.</li><li>Once you have confirmed your application to delete your account through the app, you will also need to contact online customer service to provide additional information. Once customer service has verified your identity, the account deletion process may proceed.</li></ol><p> </p><p style="line-height:1.5"> </p><p> </p>
Resetting Security Verification
<div><p><br /></p><h2 class="heading-2">1. Resetting Security Verification: Website</h2><p><br /></p><h3 class="heading-3 ace-line old-record-id-doxusZkKB0cBI7AZteJyRBea16f">Resetting security verification without logging into your account:</h3><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusJY8zKGztBsxga5xy4M1sbe"><div>Click [Login] on the official website homepage, and enter your login credentials to proceed to the [Security Verification] page. Click [Reset Security Verification?] to proceed to the next step.<br /><span style="color:rgb( 255 , 0 , 0 )">Note: If you forget your password and lose your security verification items at the same time, please contact online customer service to reset your password before proceeding with the security verification item reset process.</span></div></li></ol><div class="image-uploaded gallery old-record-id-AR3Od5lWvoeXR0xtAgaubqqCsce"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202311131019032396O7i1UCskmxjQw.png" width="689" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusAvni4hDFaLSoxHCVtbUM6c"><div>Select the security verification methods you wish to reset and click [Reset].</div></li></ol><div class="ace-line ace-line old-record-id-AqXAdrMwQogFTRxB8Biu5SXNsRd">*If your email verification code/Google Authenticator/mobile verification code are all unavailable, you can select multiple security verification methods on this page to be reset at once.</div><div class="ace-line ace-line old-record-id-VX2KdrNfnopfFXxhmAEuqBIYsUb">*If you select to reset multiple or your only security verification method, customer service will contact you to verify your identity via means such as video identification. This process may take a longer time to complete, so please select carefully.</div><div class="image-uploaded gallery old-record-id-RjahdZSRjoAp83x9a8puvBomsvf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202306081718256045xEOLvxhsBOR0h.png" width="760" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusoCSbQ5ByZApc73rQhB7Kgh"><div>If you want to reset one of your security verification methods, you need to verify your account using one of the other methods you have linked. Click [Get Code] to receive the verification code and then enter it in the field. Verification codes are valid for 15 minutes. After entering the code, click [Confirm].</div></li></ol><div class="image-uploaded gallery old-record-id-J2yrdUb1MouEBwxKsSauYQjxsKd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608171825618NbiXHljJArNOwA.png" width="749" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusXR7yFw9HPqdfqgxwBwHZfg"><div>For the security of your account, resetting security verification requires you to provide details about your account's last login date, login country or region, as well as recently traded pairs and account holdings information. After filling in the information, click [Next] to proceed.</div></li></ol><div class="image-uploaded gallery old-record-id-Ys4ZdOIR1oQiGbxnKnOuKgYusoc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2023060817182565525G8wdtC1RCieB.png" width="749" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-XldOdTbXUoFOo0x6VeQuOUaQsSe"><div>Follow the steps below to provide personal information, read the terms and conditions, and submit the application:</div><ol class="list-number2"><li class="ace-line ace-line old-record-id-Dyafdi7A4oifXix4wGuuYYvVsLh"><div>Enter an active email address and the email verification code (Please note: You cannot use the email associated with your current account for the reset). Click [Get Now], and the system will send a verification email to the email address you provided. Please enter the 6-digit verification code from the email.</div></li><li class="ace-line ace-line old-record-id-SDjcdVxBIou2oMxpGWHu1QJCsNe"><div>Upload a photo of yourself holding your ID. Ensure that the information on the document is unmodified and legible, including your name and the document number.</div></li><li class="ace-line ace-line old-record-id-Cp0edowoQokDJGxeOBcukQCcsKd"><div>After completing the above two steps, check the box next to [I have read and understand the terms].</div></li><li class="ace-line ace-line old-record-id-PBz3dURsRoxWezxrYOQudKrqsVd"><div>Click [Submit] to proceed to the next step.</div></li></ol></li></ol><div class="image-uploaded gallery old-record-id-X9k2d47bwoYtoaxyxiKutH6OsKh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608171825678JqJzElOrlRIuVc.png" width="746" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusHPjQqsfO3pfkxC83Ck051e"><div>Once submitted, our customer service will review your application as soon as possible. Please be patient and await their response.</div></li></ol><div class="image-uploaded gallery old-record-id-Ds5bd2xURo4LH4xZnELudbmxsfg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608171825598a7OBCCNt4ZZGnX.png" width="748" /></div><p><br /></p><h3 class="heading-3 ace-line old-record-id-doxus5yEPQFM23o5bnRUB6esx5b">Resetting security verification after logging into your account: </h3><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusXdd0FdhroZHFQqeNOGhbXd"><div>Click on the profile icon on the top right corner of the homepage and select [Security]. Select the 2FA you want to reset and click the [Change] button next to it. </div></li></ol><div class="ace-line ace-line old-record-id-doxus4giXZWpVlfIvg5n0BVSQ1d">*Click this link for the Security page: https://www.mexc.com/user/security</div><div class="ace-line ace-line old-record-id-doxusNRnCOkldTjJextobtcZD7g">*Click this link for the Reset Security Verification page: https://www.mexc.com/user/security/reset</div><div class="image-uploaded gallery old-record-id-WC2tddMb6oLhIgxoBuhuL5TWsPW"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608171825877m9tdYZWUhtAoy6.png" width="795" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusYXVhlBgbpZ21XGyijpPQi8"><div>Click on [Reset Security Verification?] upon entering the page for changing your security verification.</div></li></ol><div class="image-uploaded gallery old-record-id-KB94dDC4DoR1a6xc4K5u5wcxs2c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202306081718258850Q2o6OI9CAuRdd.png" width="778" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxus5RbVUFMy5tspGCQn47TEdb"><div>The reset process upon entering the Reset Security Verification page is the same regardless of your login status. Please refer to the steps above for Resetting security verification without logging into your account to proceed with the reset.</div></li></ol><div class="image-uploaded gallery old-record-id-SyE2dH7qgoAB6vxAJRPuMNu9s2c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608171825926MB3342tFWiCPF6.png" width="778" /></div><div class=" old-record-id-doxusW8ppspBpHX4DUDziTw0dvg"><hr /></div><p><br /></p><p><br /></p><h2 class="heading-2">2. Resetting Security Verification: App</h2><p><br /></p><h3 class="heading-3 ace-line old-record-id-doxusdtFiHInXXEzNPODID32MPb">Resetting security verification without logging into your account:</h3><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusUDqxs3kj05DGKSZDId4qyf"><div>Open the MEXC app and tap on the profile icon on the top left corner. Then, tap [Log In]. </div></li></ol><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651783X4CGhY5rzvMfVC.png" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651596X9slULevSXNBoP.png" /></div><div class=" old-record-id-ROpddYWSaoJiyMxhhOPu5WrpsMh"><br /></div><div class="ace-line ace-line old-record-id-BQkMddk2Moh1uaxuZvLuigYPsRd"><br /></div><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusddOdKvKeMwGPdnd3WCUAie"><div>Enter your login credentials and tap the [Log In] button. On the Security Verification page, tap on [Reset Security Verification?].</div></li></ol><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231113101903183sYjCObgznd6AcF.png" width="477" /></div><p><br /></p><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651671BJoB69sfNZDZTV.png" /></div><div class=" old-record-id-Rn0NdaaqgotZi9xO2Z4umrTFsdf"><br /></div><div class="ace-line ace-line old-record-id-JU3adfY3UoquCpxxwNWuacqFsxd"><br /></div><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusI0tTcofoayWW6kqmW2cGsh"><div>Select the security verification methods you wish to reset and tap [Reset]. Enter the verification codes for the other security verification methods and tap [Submit]. </div></li></ol><div class="ace-line ace-line old-record-id-EQkYd8yzKo0busxqr2du0n64sZe">*If your email verification code/Google Authenticator/mobile verification code are all unavailable, you can select multiple security verification methods on this page to be reset at once.</div><div class="ace-line ace-line old-record-id-EPt5ddNdmoMVxhxtQpQunn8FsQc">*If you select to reset multiple or your only security verification method, customer service will contact you to verify your identity via means such as video identification. This process may take a longer time to complete, so please select carefully.</div><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651740MOBHJiYpjFqbxm.png" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651686Y3pID05Z7XhPos.png" /></div><div class=" old-record-id-Tw6FdQ5qhoEmA3xB9vjuUQmrs6d"><br /></div><div class="ace-line ace-line old-record-id-ZOZcdRHoEohrbPxKlHjuOXNEsyb"><br /></div><ol class="list-number1"><li class="ace-line ace-line old-record-id-R2cGd9CaMoN9kQxGJshuH2nosZd"><div>For the security of your account, resetting security verification requires you to provide details about your account's last login date, login country or region, as well as recently traded pairs and account holdings information. After filling in the information, tap [Next] to proceed.</div></li></ol><div class="ace-line ace-line old-record-id-OVBrdDWHcojiu9xr0YAu2AjHsWd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651992lYMTk6uwGQXDJd.png" width="353" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusGfKXYQaEF4sTZzgXFg0zbe"><div>Follow the steps below to provide personal information, read the terms and conditions, and submit the application:</div><ol class="list-number2"><li class="ace-line ace-line old-record-id-XF5xd6sp6oJHNFxHpGZuRgQTsyd"><div>Enter an active email address and the email verification code (Please note: You cannot use the email associated with your current account for the reset). Tap [Get Now], and the system will send a verification email to the email address you provided. Please enter the 6-digit verification code from the email.</div></li><li class="ace-line ace-line old-record-id-ApJwdFlGiog8FFx53CPuUBlJsgn"><div>Upload a photo of yourself holding your ID. Ensure that the information on the document is unmodified and legible, including your name and the document number.</div></li><li class="ace-line ace-line old-record-id-UmpJddKvfos83WxcEVSuBJqIsje"><div>After completing the above two steps, check the box next to [I have read and understand the terms].</div></li><li class="ace-line ace-line old-record-id-Gl2Zdedf9o2armxgklZu0yTesCd"><div>Tap on [Submit] to proceed to the next step.</div></li></ol></li></ol><div class="image-uploaded gallery old-record-id-X4DCdd6eGo4bvHxan4uu2ldYsie"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173652075CdaYJM4Ad78zfa.png" width="335" /></div><p><br /></p><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusHqFgRWdfeQv6Vd04acrWMY"><div>Once submitted, our customer service will review your application as soon as possible. Please be patient and await their response.</div></li></ol><div class="image-uploaded gallery old-record-id-CMrpdvb6MoRrhNxhAyqu7Oj1sde"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651992taTkrRpmr0Mwol.png" width="345" /></div><p><br /></p><h3 class="heading-3 ace-line old-record-id-doxuswP6qeVH3Qc3fauWc60b5if">Resetting security verification after logging into your account: </h3><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxusMejGl6G7NP5ojocyesQQkf"><div>Click on the profile icon on the top left corner of the app homepage and tap on [Security].</div></li></ol><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173652133cf5lSf4Pmf4YdH.png" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651939HAZHdwaMJ71ORm.png" /></div><div class=" old-record-id-RDozdht8LoMhphxvqZLuGpp7s1d"><br /></div><div class="ace-line ace-line old-record-id-CrgId62wkonxwXxPFdNuPV6dsXh"><br /></div><ol class="list-number1"><li class="ace-line ace-line old-record-id-doxus42BkrwrCKQVbGP08X1wDSg"><div>Tap on the 2FA you want to reset and tap [Reset Security Verification?] on the next page. </div></li></ol><div class="image-uploaded gallery"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173651962kCHwfsTgdeqiLo.png" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173652147QKISfZTapiqyiC.png" /></div><div class=" old-record-id-QpjDddEDQo51JCxJ464ugJFKsbh"><br /></div><div class="ace-line ace-line old-record-id-Njt6dxbvtozRw8x4rDJu05kCsye"><br /></div><ol class="list-number1"><li class="ace-line ace-line old-record-id-HTRPd0L5BoFBHFxXcMNuvFmdszb"><div>The reset process upon entering the Reset Security Verification page is the same regardless of your login status. Please refer to the steps above for Resetting security verification without logging into your account to proceed with the reset.</div></li></ol><div class="image-uploaded gallery old-record-id-HurrdH4acoaqYDxZ8JfuRvJKsxg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230608173652257SCM128wy0w8tZu.png" /></div><p><br /></p><p><br /></p><div class="ace-line ace-line old-record-id-OHOtdUVOUopd7kxk0gnu3nymsXb"><br /></div><div class="ace-line ace-line old-record-id-doxusZCJq0AHrwDu5L45ppVm2E7"><br /></div></div><p style="line-height:1.62;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-9db74424-7fff-93b2-2906-bee3568ab08c"><span style="font-size:11.5pt;font-family:'arial';color:#333333;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">MEXC Team</span></strong></p><p style="line-height:1.62;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-9db74424-7fff-93b2-2906-bee3568ab08c"><span style="font-size:11.5pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">8 June 2023</span></strong></p><br class="Apple-interchange-newline" /><br class="Apple-interchange-newline" />