How to Report Stolen Funds Transferred into an MEXC Account
<div data-page-id="ByyMdzEtJoFcc6xPXwou9rsEsWh" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-AKihdjUa0oFJsExBsLxu6RUWsnf"><span style="font-size: 16px;">If you have been a victim of online theft, and the stolen funds were transferred to an account on MEXC, you can click on [<a data-lark-is-custom="true" href="https://www.mexc.com/support/requests/report">Report Abnormal Funds</a>] to submit a report ticket and provide the following information:</span></div><div class="ace-line ace-line old-record-id-IGrwdd3mXoIc69xhuTNu2cRUs6g"> <span style="font-size: 16px;"><br></span></div><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-X7ANdLp1roRcb9xM72OugPGpsBb" data-list="number"><div><span style="font-size: 16px;">Detailed timeline and explanation of the incident.</span></div></li><li class="ace-line ace-line old-record-id-XQ9Bd70hyoKuBPx4YzeuXss5sRc" data-list="number"><div><span style="font-size: 16px;">A screenshot/video of the withdrawal from your account's wallet for MEXC to confirm that you are the owner of the compromised wallet.</span></div></li><li class="ace-line ace-line old-record-id-OmCfdQ1zfoesiSxn2ROuGtK8sMc" data-list="number"><div><span style="font-size: 16px;">Transaction details, including the compromised wallet address and the MEXC address that received the stolen funds.</span></div></li><li class="ace-line ace-line old-record-id-AxBKdKDBsoI5yOxvk1NunyVosCe" data-list="number"><div><span style="font-size: 16px;">All blockchain TxIDs involved in the circulation, along with explanations (please provide TxIDs with redirect links):</span></div></li></ol><div class="ace-line ace-line old-record-id-VKzFdrf8poHc99xHtE8uQc1NsWg"><span style="font-size: 16px;">For example, TxID of the transaction from wallet address A to wallet address B: XXX </span></div><div class="ace-line ace-line old-record-id-Xrmudm48UolCOsxMbiVu2hFSsge"><span style="font-size: 16px;">TxID of the transaction from wallet address B to MEXC account address: XXX</span></div><div class="ace-line ace-line old-record-id-PuPud3qp4oFABgxrTfpuL8t3sHc"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NZYNdsQIfoXaf9xbQwfuEYLCstc"><span style="font-size: 16px;">Notes：</span></div><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-FcEMdl2XOo3K5bxVepTu5cBfseg" data-list="number"><div><span style="font-size: 16px;">Based on the provided information, MEXC may temporarily freeze any assets suspected of being stolen in order to ensure the security of the assets.</span></div></li><li class="ace-line ace-line old-record-id-Grhyd9GAQoitIBxWW8YucZQlsRc" data-list="number"><div><span style="font-size: 16px;">To keep the assets frozen, you must submit a ticket through [<a href="https://www.mexc.com/support/requests/report" data-lark-is-custom="true">Report Abnormal Funds</a>], and a law enforcement request must be submitted within 48 hours. Please use the following link to submit a law enforcement request, and the platform will process your request promptly:</span></div></li></ol><div class="ace-line ace-line old-record-id-XijidaNyOoBToqx6n7EuxvxwsTf"><span style="font-size: 16px;"> a. Law Enforcement Request Submission Link: <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests/legal">https://www.mexc.com/support/requests/legal </a></span></div><div class="ace-line ace-line old-record-id-OI12d2OUfo63qnxGjLduOvVwsSg"><span style="font-size: 16px;"> b. If law enforcement requires more time to submit the request, MEXC may, at its discretion, extend the freeze period after you provide a valid police report receipt.</span></div><div class="ace-line ace-line old-record-id-CSgBdQWjMoKfM4xWHUfu18Vssq1"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E0QNdw81vorbqRxQHvVu7EBssGd"><span style="font-size: 16px;">After receiving a valid law enforcement request ticket, MEXC will directly cooperate with law enforcement officers to address the stolen funds and attempt to resolve your case as much as possible. Please note that MEXC may not be able to share detailed information about the investigation with you. You can contact the law enforcement department directly for the latest updates.</span></div></div>
How to Verify User Assets on MEXC
<div><div><span style="font-size:16px">MEXC allows users to independently verify whether their personal account were included in the most recent Proof of Reserves (PoR) audit. Users can check the validity of their account through two available methods:</span></div><div><br /></div><h2><strong style="font-weight:bolder">1. Using the On-Platform Verification Tool</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC provides a built-in tool for users to verify their assets directly:</span></div><div><br /></div><div><span style="font-size:16px">On the MEXC official website, log in and click <strong style="font-weight:bolder">Wallets</strong> in the upper right corner. On the </span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px"><strong style="font-weight:bolder">Overview</strong></span></a><span style="font-size:16px"> page, go to <strong style="font-weight:bolder">Account</strong>, then select <strong style="font-weight:bolder">Proof of Reserves</strong>.</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202511111636497609Qqy5tbiZlCTfN.png" width="1280" height="632" /></figure><div><br /></div><div><span style="font-size:16px">Click on <strong style="font-weight:bolder">Proof of Reserves (PoR)</strong> to enter the </span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px"><strong style="font-weight:bolder">My Proof of Reserves</strong></span></a><span style="font-size:16px"> page. Then click <strong style="font-weight:bolder">Details</strong> to open the corresponding pop-up window. Select <strong style="font-weight:bolder">Verify Now</strong> and follow the on-screen instructions to complete your personal proof of reserves verification.</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163654351vb5GyclB6VUums.png" width="1280" height="636" /></figure><div><br /></div><h2><strong style="font-weight:bolder">2. Using the Self-Verification Tool</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC has made its Merkle tree generation and verification source code publicly available on </span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px">GitHub</span></a><span style="font-size:16px">, allowing users with programming knowledge to independently verify their account status. Merkle tree verification involves large-scale user data computation and is typically implemented using big data tools and Java.</span></div><div><br /></div><div><span style="font-size:16px">Note: The open-source Java code is fully accessible to users, with no hidden logic or withheld information. MEXC provides this open-source code specifically for advanced users and developers.</span></div><div><br /></div></div>
MEXC Announces Launch of Proof of Reserves
<div><div> </div><div>Dear MEXC Users,</div><div> </div><div>At MEXC, the security of our users' funds has always been our top priority. To ensure that our users can trade on our platform with greater safety and peace of mind, we are pleased to announce that MEXC <strong style="font-weight:bolder">Proof of Reserves</strong> has officially launched at <strong style="font-weight:bolder">9:30, February 22, 2023 (UTC+0).</strong></div><div> </div><div>The Proof of Reserves link is as follows:</div><div><a href="https://www.mexc.com/assets/reserve-proof">https://www.mexc.com/assets/reserve-proof</a></div><div> </div><div>Users can compare the assets of MEXC's on-chain wallet address and the total assets of MEXC users in the Proof of Reserves. <strong style="font-weight:bolder">If MEXC's on-chain assets are greater than or equal to the total assets of MEXC users, it proves that MEXC has sufficient asset reserves.</strong></div><div> </div><div>We believe providing the above proof is helpful for promoting the stable development of the cryptocurrency industry. Furthermore, we would like to reiterate that MEXC does not engage in any financial management, DeFi mining, staking loans, or futures leverage businesses on other platforms or with any third-party agencies, thereby eliminating any risk of liquidation or other risks involving the safety of our users' funds.</div><div> </div><div>Adhering to our mantra, "Users First, Changing for You", we welcome your feedback as it allows us to improve our services. Thank you for your support.</div><div> </div><div>MEXC Team</div><div>February 22, 2023</div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div></div>
What is Proof of Reserves?
<div><div class="ace-line ace-line old-record-id-doxustICH1ZVRgWiVpOROAe3cmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the cryptocurrency space, Proof of Reserves (PoR) is a transparency mechanism used to demonstrate that a crypto exchange or custodial platform holds sufficient reserve assets to fully back its users' deposits. The primary goal of PoR is to address trust issues by ensuring that customer assets stored on the platform are secure, and that the platform is not misusing funds or engaging in opaque financial practices.</span></div><div class="ace-line ace-line old-record-id-doxus5Ug4fuQh4iiWaTumWQ6hLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZGpBdLYA3oiivbxoorRuojB8skt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Advantages of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusUn3FgOqD3a6CO3rnXBVYdP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6NqdU5gvoFO2Zxg9pauulbtsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Enhanced Trust</strong>: Users no longer need to rely solely on the platform's claims. Instead, they can independently verify the platform's asset holdings using cryptographic methods.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NNC8dPwFsowG1axUuZmuk5Pzshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Prevents Misuse of Funds</strong>: PoR ensures that the platform cannot misuse customer assets for improper activities such as high-risk investments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JIead4XPooT52hxkOgcucp7YsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Improved Transparency</strong>: By making on-chain reserves publicly visible, PoR increases operational transparency and bolsters public confidence.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HNeod8z7ooIlRBxA6yJueVlls0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Privacy Protection</strong>: The use of Merkle Trees allows individual users to verify their own balances are included in the reserves, without exposing other users' data.</span></div><div class="ace-line ace-line old-record-id-doxusLzkGazPoy9DcpuFJgITFbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DUupd1HJ6o2bw0x2XyRuHXKJsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How Proof of Reserves Works</strong></span></h2><div class="ace-line ace-line old-record-id-doxusq9ya6ttfeMw7jd6NC1DVWb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-JphVdK16Ro40z9xIMRsuilQpsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Merkle Tree Verification</span></h3><div class="ace-line ace-line old-record-id-doxusSzjSoVAI96kkowtjgbdgdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GB8fdN2vGoikCpxqXoVudkK3s4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">A Merkle Tree is a cryptographic data structure that enables efficient verification of large datasets while preserving individual user privacy. Each user can verify that their own balance is included in the reserve data without revealing information about other users.</span></div><div class="ace-line ace-line old-record-id-doxus4zDLCFqVfCfTnxub063HUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RRQDd6Eu7o1LywxkNreuIqPNsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><em>Note:</em> A Merkle Tree is a binary tree made up of nodes, where each leaf node represents a piece of user data (such as account balance), and each non-leaf (internal) node is the hash of its two child nodes. These hash values are generated using a cryptographic hash function, which guarantees that even the smallest change in the underlying data will produce a completely different hash. This property makes Merkle Trees ideal for detecting tampering or inconsistencies in large datasets.</span></div><div class="ace-line ace-line old-record-id-doxusGsjZm8Pjo99YBi6Gc9wkPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NI2LdtfjdoIkkZxnh0tuWTlDsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 Disclosure of Custodial Assets</span></h3><div class="ace-line ace-line old-record-id-doxusUmv0BNhZPCcOeq7TlgnhUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FTd2dqQa9oQVN0xJUAvuf7Jwsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must publicly disclose its on-chain custodial wallet addresses to demonstrate the total amount of assets it holds. Users can independently verify whether these addresses contain sufficient funds by using a blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus3uIVs2j7lHvarvqJR7rBed"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YcLEduorxowhBrx0ilBuJhers2b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">As early as February 2023, MEXC <a href="https://www.mexc.com/announcements/article/15832975979801">officially launched its Proof of Reserves system</a> and publicly released its custodial wallet addresses. This allows users to verify the platform's on-chain assets at any time.</span></div><div class="ace-line ace-line old-record-id-doxusgpnnL9tteNl9MVjPSnLhKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRf8dttqqo8tqWx6BUau4vKWszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 Verifying Reserves Exceed Liabilities</span></h3><div class="ace-line ace-line old-record-id-doxusRMu1q9d0zHPNl7Hxy0xM9n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AzK9dg0nooqrJ0xCW7juXyRvsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must demonstrate that the amount of publicly disclosed assets (reserves) exceeds the total user deposits (liabilities). This verification is typically conducted by third-party auditing firms or through open-source tools to confirm the relationship between assets and liabilities.</span></div><div class="ace-line ace-line old-record-id-doxussR4G3MUSLWG7cXfPG6n3gd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LKeHdFTzgo4bp3xAmU5ueotGsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC maintains a 1:1 reserve ratio for all user assets on the platform, ensuring that your funds are fully backed and well-protected. Additionally, the platform includes USDT, USDC, BTC, and ETH wallets in its audits, with on-chain data made available for public verification.</span></div><div class="ace-line ace-line old-record-id-doxusMiCbvuu7hoPfObSHllQAOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus6vMB7mVRlGAS5A3wjp05kf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120438806LJeomk7GUVeC4O.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusMUfHIxPguyRxx4AOth7qEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EmcIdPVdBogiinx4VtDugP7psed"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Limitations and Areas for Improvement of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusyO6Dy0Rbk7Q0d5SxIuAAB3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HwxNdn848osRpjxHRPAuCYuBsBd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>On-chain assets only</strong>: Proof of Reserves typically verifies only blockchain-based crypto assets. It cannot account for off-chain liabilities such as fiat deposits, loans, or other financial commitments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XGLGd9X7koKhJbx3wZDu1btpsUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Inability to verify liabilities accurately</strong>: If a platform falsifies its user liability data, PoR alone cannot independently confirm the authenticity of those liabilities.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-In4ydxkjnoWJlqx3VsiuQA14s8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Reliance on external auditors</strong>: The process often depends on trusted third parties to validate its integrity, which reintroduces the very trust assumptions PoR aims to reduce.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-TRhrdqPdSorOesxHmOBuDO9ysge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Lack of real-time updates</strong>: PoR is usually presented as a static snapshot, meaning it may not reflect the platform’s asset and liability status in real time.</span></div><div class="ace-line ace-line old-record-id-doxusxcXk6AK1vzzTRHWYgYnzEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E8S7dMOlLoD0XexJhPRun2fssra"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Proof of Reserves is an important tool for enhancing transparency and user trust in the cryptocurrency industry. While it is not a perfect solution, the combination of on-chain data, audit tools, and user-side verification helps reduce the risk of fund misappropriation or fraud by platforms. As a result, it plays a key role in pushing the industry toward greater transparency and security.</span></div><div class="ace-line ace-line old-record-id-doxusklKPsQNqLBwSpalPn72etf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ta2pdxkK2oJ8AaxLSlpueyJWsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Safeguarding user assets is MEXC's core mission. MEXC protects your funds through real-time risk monitoring and stands ready to offer full, immediate compensation in the event of any platform-related losses. The platform ensures asset security through three key measures:</span></div><div class="ace-line ace-line old-record-id-doxusahSiTpADyZAC2DGMgiHaDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ONgNdQEZ4oO2IuxrTwyupXEzsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1) Reserve Ratio Over 100%</strong>: Transparent and secure reserves eliminate concerns about liquidity crunches.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Be3cdKxk2o7FBjxJ9yTuwNJQsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2) Secure Asset Storage</strong>: Assets are stored using a hybrid system of cold and hot wallets to ensure maximum security.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BFtcdRy3woHVCvxGX43u5QHnsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3)</strong><strong><a href="https://www.mexc.com/learn/article/17827791511087"> Insurance Fund for Futures</a></strong>: Covers losses that exceed margin levels, giving you greater peace of mind while trading.</span></div><div class="ace-line ace-line old-record-id-doxusSoyCY0tQpa00CIwjsu8Zuc"><br /></div></div>