FAQ

• How does cashback work?

  Your cashback rate (ranging from 4% to 10%) is determined by your VVIP level and calculated based on your monthly spending

  Cashback by Level:

  Tier	M-Score	Cashback	Monthly Cashback Cap
  Standard	350 - 599	4%	100 USDT
  Premier	600 - 799	6%	300 USDT
  Elite	800 +	10%	800 USDT

• What fees and limits apply to MEXC Card?

  Fees vary by card type. Please refer to this guide for details.

• How do I add funds to my MEXC Card?

  1. Transfer USDT to your Fiat account (buy USDT or deposit it from an external wallet or platform if needed)

  2. Go to the My MEXC Card page to add funds to your card

• How do I add my card to Apple Wallet or Google Wallet?

  Go to the MEXC Card list, tap your card for details, and add it to Apple Wallet or Google Wallet using the card information shown.

• What should I do if my card is lost, damaged, or stolen?

  If your card is lost, damaged, or stolen, go to Card Management in MEXC Card immediately to freeze it, then contact Customer Service to request a replacement.

• How do I apply for a card?

  Application rules vary by card type. Generally, each verified user can only apply for one card of each type.

  Apply for MEXC Global Card here

• How does the MEXC Card referral reward work?

  Invite friends to sign up and activate the MEXC Card, and both of you can earn rewards. - Referrer: 20 USDT per qualified referee - Referee: 10 USDT To qualify, the referee must: - Be a newly signed-up MEXC user - Complete a net deposit of ≥ 100 USDT and maintain the balance for at least 24 hours within 7 days of the first deposit - Successfully apply for and activate the MEXC Card Please note that referral rewards are available for a limited time and may be subject to change.

• Does MEXC Card offer physical cards?

  Physical cards are not available at this time. We will notify you when they become available.