Quick Summary
• Check your email for your batch number and wind-down start date.
• From your batch's wind-down start date, new deposits, purchases, subscriptions, loans, and orders that open or add to positions will be unavailable. You can still manage existing holdings and positions as described below.
• EUR deposits and withdrawals and bank card purchases through Buy Crypto become unavailable on Nov 18, 2026, 00:00 (UTC+1).
• Any remaining positions will be automatically closed at fair price from Jan 22, 2027, 00:00 (UTC+1), which may result in losses or fees.
• Your account moves to withdrawal-only mode on Jan 25, 2027, 00:00 (UTC+1). Crypto withdrawals close on Mar 5, 2027, 00:00 (UTC+1).
• Your assets remain secure throughout the transition.
Following our announcement on Oct 28, 2026, this announcement explains how products and services will be affected during the France service wind-down.
We understand that managing these changes may take some planning. Please review the dates and product details that apply to your account, particularly any balances, orders, or positions you would like to manage before automatic handling begins.
All times are in UTC+1.
Key Timeline
| Batch | Wind-Down Start Date |
| Batch 1 | Nov 18, 2026 |
| Batch 2 | Dec 10, 2026 |
| Batch 3 | Dec 31, 2026 |
| Batch 4 | Jan 22, 2027 |
From your batch's wind-down start date, your account moves to reduce-only mode. You can still sell your holdings, adjust margin, close or reduce positions, redeem Earn products, repay loans, and withdraw crypto, subject to the product details and deadlines below.
The following dates apply to all affected accounts:
| Date | What happens |
| Jan 22, 2027, 00:00 | - Remaining open positions are automatically closed at fair price - Outstanding loans are settled using collateral - Remaining On-Chain tokens are converted into USDT based on available on-chain liquidity - Stocks and Loans products are handled as described below |
| Jan 25, 2027, 00:00 | Accounts move to withdrawal-only mode; Spot selling becomes unavailable |
| Mar 5, 2027, 00:00 | Crypto withdrawals close |
| By Apr 5, 2027 | Remaining assets will be transferred to a regulated custodian following the applicable conversion and transfer procedures; details will be announced separately |
Some products have dates that apply independently of your batch. These are stated in the relevant product rows below.
What You Need to Do
Before your batch's wind-down start date, we recommend that you:
• Cancel open orders and close or manage open positions
• Redeem Earn products, repay loans, and claim eligible rewards
• Stop active bots and automated strategies
• Download your transaction history and account statements
• Withdraw your assets
Product Impact
Unless a different date is specified, the changes below take effect at 00:00 on your batch's wind-down start date.
| Category | Product / Service | What Changes |
| Account | Deposits | New deposits become unavailable |
| Withdrawals | Remain available until Mar 5, 2027, 00:00 | |
| Transfers | - Transfers to other MEXC accounts become unavailable - Transfers within your own MEXC account remain available | |
| Fiat & P2P | On-/Off-Ramp, Buy Crypto, Card | - EUR deposits and withdrawals, bank card purchases through Buy Crypto become unavailable from Nov 18, 2026, 00:00 - Card payments already in progress will still be credited, subject to applicable conditions - ether.fi Card remains available independently of MEXC |
| P2P | - New P2P trades become unavailable from your batch's wind-down start date - Existing orders and appeals continue until resolved - Merchant status and security deposit refunds will be processed individually upon request | |
| Spot | Spot, Convert | - Spot buy orders and Convert become unavailable - Unfilled Spot buy orders and pending Convert orders are automatically canceled - Sell orders remain available until Jan 25, 2027, 00:00 |
| DCA | - New plans become unavailable - Existing plans end automatically; tokens already purchased remain in your Spot account | |
| Grid | - New bots become unavailable - Active bots stop automatically - You retain your holdings and can manage them through Spot trading before Jan 25, 2027, 00:00 | |
| Pre-Market | - New orders become unavailable, and unmatched orders are automatically canceled - Delivery obligations are waived for matched orders, and locked assets or collateral are released automatically | |
| On-Chain | - New buy orders become unavailable - Selling remains available until Jan 22, 2027, 00:00 - From Jan 22, 2027, 00:00, any remaining On-Chain tokens will be converted to USDT based on available on-chain liquidity; the amount you receive may differ from the expected value | |
| Stocks | Stocks | - Trading remains available but please settle your shares during market hours by Jan 21, 2027 - From Jan 22, 2027, MEXC will settle any remaining shares at market price, or at the fair price if no counterparty is available |
| Futures | Futures (Including Stock Futures and Event Futures) | - Orders that open new positions or add to existing positions become unavailable; open orders except TP/SL are canceled - You can still adjust margin and reduce or close positions - Open positions remain exposed to market risk, including liquidation, until closed - Remaining open positions will be automatically closed at the fair price from Jan 22, 2027, 00:00 |
| Copy Trade | - Traders: Opening new positions and accepting new Followers become unavailable; new Trader applications become unavailable; Trader profiles are removed from the Copy Trade homepage, while Trader status and trading history are retained - Followers: New copy trading activity becomes unavailable, including copying new trades opened by Traders outside restricted regions; Followers can manually close their copied positions or wait for the Trader to close them - Remaining open positions will be automatically closed at fair price from Jan 22, 2027, 00:00; profit sharing will cease once positions are closed | |
| Futures Grid Bot | - New bots become unavailable and active bots will be stopped - Orders to open positions will be canceled; existing orders to close positions will remain active until Jan 22, 2027, 00:00 - Remaining open positions will be automatically closed at the fair price from Jan 22, 2027, 00:00 | |
| CFD | - Opening new positions became unavailable on Nov 3, 2026 - Remaining open positions will be automatically closed from Jan 22, 2027, 00:00 | |
| Earn | Flexible Savings, Hold and Earn, Futures Earn | - Auto-Earn and Futures Earn are disabled; you are unenrolled from Hold and Earn - Assets are automatically redeemed - Accrued interest is distributed under the normal product rules |
| Fixed Savings | - New stakings become unavailable - Existing stakings are automatically redeemed; interest accrued up to the day before your wind-down start date will be distributed according to the product's normal rules | |
| On-Chain Earn | - New stakings become unavailable - GRAM will be redeemed automatically - You must manually redeem MXSOL before your wind-down start date as MEXC cannot redeem it on your behalf | |
| Loans | - New borrowing becomes unavailable - You can repay existing loans before Jan 22, 2027 - Any loans outstanding as of Jan 22, 2027, 00:00 will be settled using your collateral, with a 5% handling fee on the settled amount |
Remaining Assets
Crypto withdrawals close on Mar 5, 2027, 00:00. After withdrawals close, remaining assets will be transferred to a regulated custodian. Assets not supported by the custodian will be converted to USDC at the prevailing price. The value realized may differ from what you expect, so please manage these assets before your applicable date.
We will publish a separate announcement explaining the custody arrangements and how to access assets after the transfer.
Continuing With Another Platform
If you received an email about continuing with one of our partner platforms, please follow the instructions in that email. These are independent providers, and their own terms and eligibility requirements apply. Your MEXC account and assets will not be transferred automatically through these referral options.
Think Your Account Was Included in Error?
If you believe your account has been included in error, contact Customer Service before your wind-down start date. A review request does not pause or extend your timeline unless MEXC confirms otherwise.
Further Information
Please read the FAQ for answers about the wind-down, product handling and steps that apply to your account.
Security Reminder: MEXC will never ask for your password, verification codes or private keys, or ask you to transfer assets to a "migration" or "safe" wallet. Only use links from official MEXC channels, and verify any suspicious contact through MEXC Verify.
Thank you for your patience and understanding.
