Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag
<div data-page-id="ByyMdzEtJoFcc6xPXwou9rsEsWh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-JeCWdXVRuoA2GhxLDtmuRj1fsag"><strong>What does it mean to have an unfilled/incorrectly filled Memo/Tag on a deposit?</strong></h2><div class="ace-line ace-line old-record-id-RaqMddwVXolYwrxjMYXutIZls7f"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M3qAdcdnioUNgZxCtCfuoPhhsOh"><span style="font-size: 16px;">A Memo or Tag is an additional address feature required to identify the recipient of a transaction outside of the wallet address. For certain cryptocurrencies such as XLM, XRP, ATOM, EOS, TON, etc., it is necessary to input the corresponding Memo/Tag information in order to effectively carry out the transfer.</span></div><div class="ace-line ace-line old-record-id-LfPodxp5SofuZRx13W9umCNgsjg"><span style="font-size: 16px;">At MEXC, for cryptos that require filling in a deposit Memo/Tag, all accounts share the same deposit wallet address, such as XRP, TON, etc. Therefore, traders must input the correct deposit tag to ensure their assets are successfully deposited.</span></div><div class="ace-line ace-line old-record-id-TSoGd3342o7pBOxZ1W4ul8O2sge"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ATyOdPS6xozSLmxQH10uUIVIsFg"><strong>Case A: User incorrectly wrote "Send" in the Memo/Tag field of a TON deposit. </strong></h2><div class="ace-line ace-line old-record-id-Q1pDdRLigolZ57xOKjwuVKBVsTh"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"38200227-dc7b-44b3-8b1b-16ab3afda337","height":934,"width":1592,"currHeight":934,"currWidth":1592,"natrualHeight":934,"natrualWidth":1592,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYcM2bM7Ijo7DZLxtqvLuoKHrscw%2F%3Fpreview_type%3D16","file_token":"YcM2bM7Ijo7DZLxtqvLuoKHrscw","image_type":"image/png","size":211721,"comments":[]}]}" class="image-uploaded gallery old-record-id-V51xdwCOZoUICQxrv7tuOZkQsKf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184645847b1NsoZ4JV1dJPs.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiWWNNMmJNN0lqbzdEWkx4dHF2THVvS0hyc2N3IiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyMTE3MjEsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjE1OTIsImhlaWdodCI6OTM0LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJZY00yYk03SWpvN0RaTHh0cXZMdW9LSHJzY3ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVjUxeGR3Q09ab1VJQ1F4cnY3dHVPWmtRc0tmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZY00yYk03SWpvN0RaTHh0cXZMdW9LSHJzY3cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YcM2bM7Ijo7DZLxtqvLuoKHrscw/?mount_node_token=V51xdwCOZoUICQxrv7tuOZkQsKf&mount_point=docx_image" data-width="1592" data-height="934" data-lark-image-uri="drivetoken://YcM2bM7Ijo7DZLxtqvLuoKHrscw" data-lark-image-width="1592" data-lark-image-height="934" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-FibDdhr3FobM70xbI5Qusk2Is6b"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CLIWdSCrjonTuQxvNkguDyGAsAc"><strong>Case B: TON deposit with no Memo/Tag (nothing written in the message field)</strong></h2><div class="ace-line ace-line old-record-id-S9cIdyH64ooMYUxuq18uNT0dsqe"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"96b6093b-0707-4d89-b845-37c541d7df1f","height":938,"width":1572,"currHeight":938,"currWidth":1572,"natrualHeight":938,"natrualWidth":1572,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZFhdbyoRLo4a9Zxd64cuLgrCsed%2F%3Fpreview_type%3D16","file_token":"ZFhdbyoRLo4a9Zxd64cuLgrCsed","image_type":"image/png","size":216978,"comments":[]}]}" class="image-uploaded gallery old-record-id-D8A4dC6fsoJTwexxG93uGfc4spd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184646153412bEPAsUfdSn8.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiWkZoZGJ5b1JMbzRhOVp4ZDY0Y3VMZ3JDc2VkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyMTY5NzgsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjE1NzIsImhlaWdodCI6OTM4LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJaRmhkYnlvUkxvNGE5WnhkNjRjdUxnckNzZWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRDhBNGRDNmZzb0pUd2V4eEc5M3VHZmM0c3BkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aRmhkYnlvUkxvNGE5WnhkNjRjdUxnckNzZWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ZFhdbyoRLo4a9Zxd64cuLgrCsed/?mount_node_token=D8A4dC6fsoJTwexxG93uGfc4spd&mount_point=docx_image" data-width="1572" data-height="938" data-lark-image-uri="drivetoken://ZFhdbyoRLo4a9Zxd64cuLgrCsed" data-lark-image-width="1572" data-lark-image-height="938" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Wla4dgVWTo261Bx7YKSun5Dgsyh"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Lg52dt7bboD7nlxOJ14uYB4FsXe"><strong>What should I do?</strong></h2><div class="ace-line ace-line old-record-id-NaLxdiK9moLxFOxOiNXu90wys7f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L89td4Bb9opmvjxCWTZui4Z8sge"><span style="font-size: 16px;">If you have made a transfer but forgot or incorrectly filled in the Memo/Tag/identifier, you can <strong>apply to recover </strong>your assets by filling out the<strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a></strong><strong> form</strong>.</span></div><div class="ace-line ace-line old-record-id-MhPRdwM6BoqHVgxqDSjuPyP3sve"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UEdIdsfXEoDREMx95ktuGKHCslg"><strong style="font-size: 16px;">Deposit Information Form:</strong></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-AwnrdIUl6oAjggxf997uVje5s3g" data-list="bullet"><div><span style="font-size: 16px;"><strong>Deposited Crypto:</strong> Please enter the token name as displayed on the block explorer.</span></div></li><li class="ace-line ace-line old-record-id-K4kedFd4Wo4ceMxJX9IuKUSysqh" data-list="bullet"><div><span style="font-size: 16px;"><strong>Deposit Network/Address:</strong> Please enter the network and address information as shown on the block explorer. The deposit address may also be referred to as "to address," "Destination address," or "Receiver" in similar expressions. If the deposit address includes a Memo/Tag identifier, please fill it in using the "address:Memo" format (e.g., mxcexdeposit:12xx34).</span></div></li><li class="ace-line ace-line old-record-id-ImxtdgNv9oaeUyxDVcqu7YZ4soc" data-list="bullet"><div><span style="font-size: 16px;"><strong>Deposit Amount:</strong> Please enter the deposit amount as displayed on the block explorer (up to 41 characters, 22 integer digits + 18 decimal digits). The deposit amount you enter is for reference only. Customer service will process the deposit based on the actual deposit amount according to the TxID, and the final processing result shall prevail.</span></div></li><li class="ace-line ace-line old-record-id-GBrrdw9cyoqFZCxsCpsuvs90sNh" data-list="bullet"><div><span style="font-size: 16px;"><strong>Deposit TxID:</strong> The TxID/TxHash is the unique identification proof of this deposit on the blockchain. You can view and copy this TxID string from the withdrawal record on the withdrawal platform or wallet.</span></div></li></ul><div class="ace-line ace-line old-record-id-Zr2idtrPTosw90xKZdxuMcZ3shh"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"37bf4b4f-3ae5-423b-b195-3821a0ace3a1","height":780,"width":1377,"currHeight":780,"currWidth":1377,"natrualHeight":780,"natrualWidth":1377,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTFa2bWeXso87A9xQaTjue9XEscc%2F%3Fpreview_type%3D16","file_token":"TFa2bWeXso87A9xQaTjue9XEscc","image_type":"image/png","size":115005,"comments":[]}]}" class="image-uploaded gallery old-record-id-D6TUdePyIoedmUxJ0rnuQBmhspc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184646354UNi038TqjFu9Jc.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiVEZhMmJXZVhzbzg3QTl4UWFUanVlOVhFc2NjIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxMTUwMDUsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjEzNzcsImhlaWdodCI6NzgwLCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJURmEyYldlWHNvODdBOXhRYVRqdWU5WEVzY2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRDZUVWRlUHlJb2VkbVV4SjBybnVRQm1oc3BjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9URmEyYldlWHNvODdBOXhRYVRqdWU5WEVzY2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TFa2bWeXso87A9xQaTjue9XEscc/?mount_node_token=D6TUdePyIoedmUxJ0rnuQBmhspc&mount_point=docx_image" data-width="1377" data-height="780" data-lark-image-uri="drivetoken://TFa2bWeXso87A9xQaTjue9XEscc" data-lark-image-width="1377" data-lark-image-height="780" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-OiPGdbvssoM0clxc47Ku6ZfBshh"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X1e7dRIPEo5HdfxGW6FubTIIsDb"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U9Tjd0Ga4oBLPwxtoo7ujh6tsVd"><span style="font-size: 16px;"><strong>TONCOIN Network TxID Filling Method: If your original transfer TxID contains special characters that prevent you from submitting the </strong><strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a></strong><strong> form, please follow the steps below to copy and submit the correct TxID.</strong></span></div><div class="ace-line ace-line old-record-id-LT5IdLHahopKd4xgkcUuNYWvsme"> <span style="font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NxPNd7HJiojMlhxgctIuf20lsxd" data-list="bullet"><div><span style="font-size: 16px;">Open the block explorer at <a data-lark-is-custom="true" href="https://tonviewer.com/">https://tonviewer.com/</a> and enter your TxID. The following is an example:</span></div></li></ul><div class="ace-line ace-line old-record-id-Q3W2ddKa8olld2xiIlUu0WLMsAc"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2320e417-23f9-4c24-9e3a-989c9851f52d","height":430,"width":969,"currHeight":430,"currWidth":969,"natrualHeight":430,"natrualWidth":969,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FU1F3bDfu9oIlVMxvXmsuqaG3suh%2F%3Fpreview_type%3D16","file_token":"U1F3bDfu9oIlVMxvXmsuqaG3suh","image_type":"image/png","size":37349,"comments":[]}]}" class="image-uploaded gallery old-record-id-Ik5ddtPWKoAtbWxPULSuAfQZsub"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184645617Y1B84RWH5GbOMk.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiVTFGM2JEZnU5b0lsVk14dlhtc3VxYUczc3VoIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjozNzM0OSwibmFtZSI6ImltYWdlLnBuZyIsInNjYWxlIjoxLCJ3aWR0aCI6OTY5LCJoZWlnaHQiOjQzMCwiYWxpZ24iOiJjZW50ZXIifSwiYWxpZ24iOiJjZW50ZXIiLCJhcmVhX2NvbW1lbnRzIjp7fSwicGFyZW50X2lkIjoiQnl5TWR6RXRKb0ZjYzZ4UFh3b3U5cnNFc1doIn0=" data-suite="eyJmaWxlVG9rZW4iOiJVMUYzYkRmdTlvSWxWTXh2WG1zdXFhRzNzdWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSWs1ZGR0UFdLb0F0Yld4UFVMU3VBZlFac3ViIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VMUYzYkRmdTlvSWxWTXh2WG1zdXFhRzNzdWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/U1F3bDfu9oIlVMxvXmsuqaG3suh/?mount_node_token=Ik5ddtPWKoAtbWxPULSuAfQZsub&mount_point=docx_image" data-width="969" data-height="430" data-lark-image-uri="drivetoken://U1F3bDfu9oIlVMxvXmsuqaG3suh" data-lark-image-width="969" data-lark-image-height="430" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Zzf4d4FuCovbZyxTAUsuTv8zsQ5"> <span style="font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-CEMGdQErMo9vCMxwlJcuQlZasUa" data-list="bullet"><div><span style="font-size: 16px;">Copy the [Tx hash] and paste it into the deposit TxID field to submit.</span></div></li></ul><div class="ace-line ace-line old-record-id-JvXHdOXoeoyeu3xoPSTuBwk4sGb"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"91344813-310d-4adb-8011-29be15ad6c7f","height":861,"width":1190,"currHeight":861,"currWidth":1190,"natrualHeight":861,"natrualWidth":1190,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIgaVbBrmZovr4TxaRR7uWZShs4d%2F%3Fpreview_type%3D16","file_token":"IgaVbBrmZovr4TxaRR7uWZShs4d","image_type":"image/png","size":92925,"comments":[]}]}" class="image-uploaded gallery old-record-id-GroodpqL4o9RGcxmXTuudTcnsPh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184646006DRNC7HuImECLlL.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiSWdhVmJCcm1ab3ZyNFR4YVJSN3VXWlNoczRkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo5MjkyNSwibmFtZSI6ImltYWdlLnBuZyIsInNjYWxlIjoxLCJ3aWR0aCI6MTE5MCwiaGVpZ2h0Ijo4NjEsImFsaWduIjoiY2VudGVyIn0sImFsaWduIjoiY2VudGVyIiwiYXJlYV9jb21tZW50cyI6e30sInBhcmVudF9pZCI6IkJ5eU1kekV0Sm9GY2M2eFBYd291OXJzRXNXaCJ9" data-suite="eyJmaWxlVG9rZW4iOiJJZ2FWYkJybVpvdnI0VHhhUlI3dVdaU2hzNGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR3Jvb2RwcUw0bzlSR2N4bVhUdXVkVGNuc1BoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JZ2FWYkJybVpvdnI0VHhhUlI3dVdaU2hzNGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IgaVbBrmZovr4TxaRR7uWZShs4d/?mount_node_token=GroodpqL4o9RGcxmXTuudTcnsPh&mount_point=docx_image" data-width="1190" data-height="861" data-lark-image-uri="drivetoken://IgaVbBrmZovr4TxaRR7uWZShs4d" data-lark-image-width="1190" data-lark-image-height="861" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-D1gJdlSSroauA5x1cPhulK51ss0"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SrRYdrZyBoFvbnx3GmiuoZVCsle"><strong style="font-size: 16px;">Supplementary Information Form:</strong></h3><div class="ace-line ace-line old-record-id-BDkSdg47No53caxx6lVudjy5s9g"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z1AcdZgYAoASabxqaQAucriKsb0"><strong style="font-size: 16px;">Process for Confirming the Original Source Address for the Return:</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-MzH7dbiGPob9mbxgX31u0T38sKa" data-list="bullet"><div><span style="font-size: 16px;">After submitting the form, your return application will enter the preliminary review stage, which is expected to be completed within 1-2 days.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-JDWLdpeGpoB0CBxep6Gu5p53s1d" data-list="bullet"><div><span style="font-size: 16px;">Once the review is approved, MEXC customer service will promptly provide you with the original source address for the return (as shown in the example).</span></div></li></ul><div class="ace-line ace-line old-record-id-TTFLdcJB8oKdsix1S7XuobtIslg"><strong style="font-size: 16px;">Important Notes:</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-P6dFdr0HRosA4vxhYuAu9192sPh" data-list="bullet"><div><span style="font-size: 16px;">Please carefully verify that the return address displayed on the page is correct and can receive your funds normally.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-KOpLdd1ZNowQXwxKngOuomibsPh" data-list="bullet"><div><span style="font-size: 16px;">If the address is correct, click [Confirm Returning to This Address], and your funds will be returned to that address.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-II5Sd5ZBGoAc3GxVmnguMZygsJg" data-list="bullet"><div><span style="font-size: 16px;">If you find that the address is incorrect or cannot receive funds, click [Cancel Application] and contact online customer service to provide the correct return address.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Rs0pdupJmo0iY6xQoDLu5FplsGg" data-list="bullet"><div><span style="font-size: 16px;">Once you click [Confirm Return to This Address], you confirm that the address is valid and correct. After this, if you are unable to successfully receive the returned funds at this address, MEXC will not be responsible.</span></div></li></ul><div class="ace-line ace-line old-record-id-CK3IdpwlFoOrQWx0dCJuYxdAsre"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5c4c1365-ca93-4fac-9b05-e31c83ab19ba","height":705,"width":1429,"currHeight":705,"currWidth":1429,"natrualHeight":705,"natrualWidth":1429,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJ5iNbGE7OoNMxdxMQeSucBVhsjf%2F%3Fpreview_type%3D16","file_token":"J5iNbGE7OoNMxdxMQeSucBVhsjf","image_type":"image/png","size":81580,"comments":[]}]}" class="image-uploaded gallery old-record-id-HpqvdPNOXovhyBxIMV6uMEAosZc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184645726EQ4cAELx6SvZzU.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiSjVpTmJHRTdPb05NeGR4TVFlU3VjQlZoc2pmIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo4MTU4MCwibmFtZSI6ImltYWdlLnBuZyIsInNjYWxlIjoxLCJ3aWR0aCI6MTQyOSwiaGVpZ2h0Ijo3MDUsImFsaWduIjoiY2VudGVyIn0sImFsaWduIjoiY2VudGVyIiwiYXJlYV9jb21tZW50cyI6e30sInBhcmVudF9pZCI6IkJ5eU1kekV0Sm9GY2M2eFBYd291OXJzRXNXaCJ9" data-suite="eyJmaWxlVG9rZW4iOiJKNWlOYkdFN09vTk14ZHhNUWVTdWNCVmhzamYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSHBxdmRQTk9Yb3ZoeUJ4SU1WNnVNRUFvc1pjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KNWlOYkdFN09vTk14ZHhNUWVTdWNCVmhzamYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/J5iNbGE7OoNMxdxMQeSucBVhsjf/?mount_node_token=HpqvdPNOXovhyBxIMV6uMEAosZc&mount_point=docx_image" data-width="1429" data-height="705" data-lark-image-uri="drivetoken://J5iNbGE7OoNMxdxMQeSucBVhsjf" data-lark-image-width="1429" data-lark-image-height="705" data-host-from-cloud="true" style="max-width: 100%; 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height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"9ff01cfb-e40d-4f75-90a9-fca42dac34cf","height":675,"width":1384,"currHeight":675,"currWidth":1384,"natrualHeight":675,"natrualWidth":1384,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGbgSbK3XGotRDexntJVuX91rsPe%2F%3Fpreview_type%3D16","file_token":"GbgSbK3XGotRDexntJVuX91rsPe","image_type":"image/png","size":107239,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZojydjrJXoFJXWxWObVu1lKcsYg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260225184645726CvHMPrt2cIJ0ly.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiR2JnU2JLM1hHb3RSRGV4bnRKVnVYOTFyc1BlIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxMDcyMzksIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjEzODQsImhlaWdodCI6Njc1LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJHYmdTYkszWEdvdFJEZXhudEpWdVg5MXJzUGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWm9qeWRqckpYb0ZKWFd4V09iVnUxbEtjc1lnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HYmdTYkszWEdvdFJEZXhudEpWdVg5MXJzUGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/GbgSbK3XGotRDexntJVuX91rsPe/?mount_node_token=ZojydjrJXoFJXWxWObVu1lKcsYg&mount_point=docx_image" data-width="1384" data-height="675" data-lark-image-uri="drivetoken://GbgSbK3XGotRDexntJVuX91rsPe" data-lark-image-width="1384" data-lark-image-height="675" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-XYSndL4p1ocZNlxrsU7uTXNmsff"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Mf9udSgRZoycCpxPKczu9v3VsFd"><strong>Terms and Conditions:</strong></h2><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-MLqqdcrG8oCb23xtrVZucHCgsTf" data-list="bullet"><div><span style="font-size: 16px;">MEXC will make every effort to assist you in recovering your assets, but due to the complexity of the blockchain network, MEXC cannot guarantee the recovery of 100% of the assets in all cases.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-ScRudrStboXrPxxEyHeuU1AnsCg" data-list="bullet"><div><span style="font-size: 16px;">If MEXC is unable to recover the assets, unsupported cryptocurrencies deposited by the trader will result in permanent losses.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-JzxJdrFPPor34rxwImguwrvCsdg" data-list="bullet"><div><span style="font-size: 16px;">As the asset recovery process involves significant manpower, we may charge a processing fee once your document verification is approved. The specific amount will be as indicated on the page.</span></div></li><li class="ace-line ace-line old-record-id-Faqbd6dQOoPb2PxCjmTuPkUksrc" data-list="bullet"><div><span style="font-size: 16px;">After the review is approved, the estimated completion time will be displayed. If the recovery of funds is particularly challenging, the actual processing time may be extended.</span></div></li></ul></div>
Withdrawal Not Received
<div><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Explanation of Unreceived Withdrawals:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction's confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167"><col width="254"><col width="420"></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0yo97NyincWjozYrdyrpjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your withdrawal request is currently under review. The estimated processing time is 10 minutes to 24 hours.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a href="https://www.mexc.com/announcements/article/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets → Funding History → </strong><strong><a href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-EBDJdYWTpofANhxTcvpuw5PHsCh"><br></div></div>
How to Deposit Crypto to MEXC (App)
<div data-page-id="AzZZdII0yoUqZfxtVk0uTdsGsAb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusnPqXd6SizAJalpyVVNOtDg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to deposit cryptocurrency into your MEXC account using the MEXC App. For illustration, we will use <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> and MetaMask as an example, but the steps are similar for other tokens and wallets.</span></div><div class="ace-line ace-line old-record-id-doxusQA6Ix5CbPe0tRgcejGVX8R"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XCuSdTyl2oBE0pxjE0euBB3lsqg"><span style="font-family: arial, helvetica, sans-serif;"><strong>Key Points to Know Before Depositing</strong></span></h2><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-O4U7d8G9CofWuyxIus3uH5P5skb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Network Consistency:</strong> The deposit network on MEXC must match the withdrawal network in your wallet or exchange. If the networks are different, your assets may be permanently lost.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-DQFHd5p6Po2VwWxX1DruNF0uske" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo Requirement: </strong>Some networks (such as <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>) require both an address and a Memo/Tag. If the Memo/Tag is missing or incorrect, the deposit cannot be credited.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IZCIdYZCZo0fsExytECucc80snd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Fee Differences: </strong>Networks vary in fees and confirmation time. Choose the one that works best for you.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BfxvdIl4DoOIqoxztEKuVydDsn0" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Address Check:</strong> Always double-check the address, network, and token before sending funds.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BfxvdIl4DoOIqoxztEKuVydDsn0" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Important: </strong><span style="font-size: 16px;">Deposits made via contract transfers may fail to be credited. Please avoid using contract transfers when making deposits.</span></span></div></li></ul><div class="ace-line ace-line old-record-id-doxuswfPoxohRxxR15MUNbjreMj"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YT2Dde8Hno7eLQxle3ZuHhwFsFf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Log in and Go to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusTTIxP1ei32sKf0fJSIoDUc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BlvldsRBNordoJxpoSjuN0dJsBf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open the MEXC App and sign in.</span></div><div class="ace-line ace-line old-record-id-HaVwdHfWgo1Rx4xfrHbue2ZGsxg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QvxAdQfAdoDHmoxnEwSuR2IKsQb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) On the home screen, tap <strong>Deposit</strong>.</span></div><div class="ace-line ace-line old-record-id-DNQod9RsioaLkbxAoG5uOUQEsbc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-C8iLdlImso5KagxEUrPuL0bMs5c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Select <strong>On-Chain Deposit</strong> and go to the <strong>Select Deposit Crypto</strong> section.</span></div><div class="ace-line ace-line old-record-id-doxusw48JiUw4l6CwpAyoe8rlkh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WM0wdC0rMoIyLfxDrXVuvdW9sEb"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Choose Token to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxus15aLgXcfMSfWXpWBtSqeIf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OEPgdxMU0oEQTqxmmLjusdSZsye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">In the search bar on the <strong>Select Deposit Crypto</strong> screen, enter the name of the cryptocurrency you want to deposit. In this guide, we use USDC as an example.</span></div><div class="ace-line ace-line old-record-id-doxuscNiXEClDYffOBk2wAr9jUd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14a85bad-c534-4c58-80eb-7cc9ee834edb","height":2162,"width":3130,"currHeight":2162,"currWidth":3130,"natrualHeight":2162,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBYdabPY1zo0NWJxy5IKuqBXpsUg%2F%3Fpreview_type%3D16","file_token":"BYdabPY1zo0NWJxy5IKuqBXpsUg","image_type":"image/png","size":1051188,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusYRlwbqX1lusuAZCOfpzM1c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512101606335448072yLwRbDCHE5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCWWRhYlBZMXpvME5XSnh5NUlLdXFCWHBzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNZUmx3YnFYMWx1c3VBWkNPZnB6TTFjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CWWRhYlBZMXpvME5XSnh5NUlLdXFCWHBzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BYdabPY1zo0NWJxy5IKuqBXpsUg/?mount_node_token=doxusYRlwbqX1lusuAZCOfpzM1c&mount_point=docx_image" data-width="3130" data-height="2162" data-lark-image-uri="drivetoken://BYdabPY1zo0NWJxy5IKuqBXpsUg" data-lark-image-width="3130" data-lark-image-height="2162" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusufsARdCXVZLOYaLtlGMUGh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DWcgdw3cTol8dbxjQKVu4jhUsNg"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Select Deposit Network</strong></span></h2><div class="ace-line ace-line old-record-id-doxusEi2FlyNVxvQsZjRiLz48et"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K3vRd88ZCo6BrrxgQIRu2NjPs8b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the <strong>Select Network</strong> menu, choose the blockchain network that matches the withdrawal network used on your sending platform. The deposit network must be exactly the same as the withdrawal network. Selecting the wrong network may result in a permanent loss of funds.</span></div><div class="ace-line ace-line old-record-id-doxusHWrs0HMb3Smzv1FkIQwGGf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-POMxdO9AloAybVxDXvNuhTiWs2e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Different networks have different fees and confirmation times. Choose the option that best fits your needs. In this example, we select the Base network and tap <strong>BASE</strong> to continue.</span></div><div class="ace-line ace-line old-record-id-doxusZDOTRItTzCCbi7RP92av7c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Br61dyfthoGR8rxkFSOu6hEnsEh"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Obtain Your Deposit Address</strong></span></h2><div class="ace-line ace-line old-record-id-doxusc58M9EJ3T1FAP2l2N6BXMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QarQdYt10ohpZXx3gdsueYFzsRh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The system will display your unique deposit address. Tap <strong>Copy</strong> to save the address so you can paste it later on the withdrawal platform.</span></div><div class="ace-line ace-line old-record-id-VpaKdLqbdoDfRJx28mGuarrCsgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FJFHdlSEboD7CLxlsGzunYaSsDe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If someone else is depositing for you, tap <strong>Save or Share Address</strong> to share the address or QR code with them.</span></div><div class="ace-line ace-line old-record-id-doxusrTV3X6RvRCLFyqfrAGOdEb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1deff598-d575-429b-af2d-2eeda6cf2081","height":2166,"width":3130,"currHeight":2166,"currWidth":3130,"natrualHeight":2166,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTVmObobfYoxQFwxl14pusfCbsve%2F%3Fpreview_type%3D16","file_token":"TVmObobfYoxQFwxl14pusfCbsve","image_type":"image/png","size":1166138,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusJImUqAiWNLevXMJhrZrMXc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160633169IyPPqvvCoogV1N.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUVm1PYm9iZllveFFGd3hsMTRwdXNmQ2JzdmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNKSW1VcUFpV05MZXZYTUpoclpyTVhjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UVm1PYm9iZllveFFGd3hsMTRwdXNmQ2JzdmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TVmObobfYoxQFwxl14pusfCbsve/?mount_node_token=doxusJImUqAiWNLevXMJhrZrMXc&mount_point=docx_image" data-width="3130" data-height="2166" data-lark-image-uri="drivetoken://TVmObobfYoxQFwxl14pusfCbsve" data-lark-image-width="3130" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusfpqCFY9lY4VfB9jHBIx3Nd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TR7wd1Pa3o07lUxcVkKu2yJ3sSe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Note</strong>: For some blockchains (such as XRP), you must enter both the address and the Memo (tag) when making a deposit. If the Memo is missing or incorrect, the funds cannot be credited. Always review the instructions shown on the deposit screen before sending your transaction.</span></div><div class="ace-line ace-line old-record-id-doxusFk87xRyfqz7oROmWFAPkxM"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"101b98c4-3edd-4433-8262-98d8e601384b","height":629.5424460431655,"width":606,"currHeight":629.5424460431655,"currWidth":606,"natrualHeight":2166,"natrualWidth":2085,"pluginName":"imageUpload","scale":0.2906474820143885,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLFlQbwOdGo7SICxG4c6uD3bFsKf%2F%3Fpreview_type%3D16","file_token":"LFlQbwOdGo7SICxG4c6uD3bFsKf","image_type":"image/png","size":1010449,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus8MvIZiNrCkJQjx2VaPUybh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026012814483240470zsRBLI85f64v.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 600px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusXxtJZRFTUypbBaJ3YNlPUb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-EluqdXBrxoe6PSxzEUJuR9WQsqe"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 5: Initiate Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxushP8Rqcsml2URKRjmwZYV1b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YSp8dIPfpo1IuBx8DJeudVstsfb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Using MetaMask as an example, here's how to transfer USDC to MEXC:</span></div><div class="ace-line ace-line old-record-id-Q1HCdPHCwomcfQxQ9youAl1csKh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-LW6ndIJwpo2Hx6xv5FvufxUMsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open your MetaMask wallet and tap <strong>Send</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JamEdrxwtoRufPxEacsuIkF9srh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) In the search field, enter <strong>USDC</strong>, and make sure the current network is set to <strong>Base</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-VhW2dS0MvoLQZPx5VlbuTczBsey"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Enter the amount you want to transfer, then tap <strong>Continue</strong> to proceed.</span></div><div class="ace-line ace-line old-record-id-KSEodyFm9ov38DxvvJcuj1TXsgc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"75eae8da-c56b-4850-9d1f-3acfc45c5080","height":2159,"width":3127,"currHeight":2159,"currWidth":3127,"natrualHeight":2159,"natrualWidth":3127,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFRDRbYAvhoZHy1xLXF6umeT0ske%2F%3Fpreview_type%3D16","file_token":"FRDRbYAvhoZHy1xLXF6umeT0ske","image_type":"image/png","size":725389,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusKs9TVx5t1or7av5DSakVDe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160633274Md7sJISPQKAHhs.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGUkRSYllBdmhvWkh5MXhMWEY2dW1lVDBza2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNLczlUVng1dDFvcjdhdjVEU2FrVkRlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GUkRSYllBdmhvWkh5MXhMWEY2dW1lVDBza2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FRDRbYAvhoZHy1xLXF6umeT0ske/?mount_node_token=doxusKs9TVx5t1or7av5DSakVDe&mount_point=docx_image" data-width="3127" data-height="2159" data-lark-image-uri="drivetoken://FRDRbYAvhoZHy1xLXF6umeT0ske" data-lark-image-width="3127" data-lark-image-height="2159" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusPheB6zb2VRgkDzzXn5bQsc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DI6DdmaFko3Am8xHcvFu9Yi8sle"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 6: Enter Deposit Address and Confirm Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxus5A7qELhxqabDWqrZ8vNmub"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UivmdjzMiojpGox7wouuiTWPsdg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) In the <strong>Recipient</strong> (<strong>Enter address to send to</strong>) field in MetaMask, paste the MEXC deposit address you copied earlier. </span></div><div class="ace-line ace-line old-record-id-XFeEdZJPmodtI8xAou5uT8jps7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Carefully check that the deposit address is correct, the network matches, and the current network fee is acceptable. When everything looks correct, tap <strong>Confirm</strong> to submit the transaction.</span></div><div class="ace-line ace-line old-record-id-doxusTjIX5tiaqPerzBeVpN7v4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U7sEdsWqxoB44ax20icuJHuzs4e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After the transfer is sent, your funds will be credited to your MEXC account once the transaction is confirmed on the blockchain. The time required depends on network conditions and may range from a few minutes to longer during periods of congestion.</span></div><div class="ace-line ace-line old-record-id-doxusy6T7BT7hQLQ0pDtYyvqMRf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4350993b-7efd-4f13-8968-9559fcc38375","height":2160,"width":4173,"currHeight":2160,"currWidth":4173,"natrualHeight":2160,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRIl1bvg7Fob2B5xSJABucCyNsbd%2F%3Fpreview_type%3D16","file_token":"RIl1bvg7Fob2B5xSJABucCyNsbd","image_type":"image/png","size":867145,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusDAzPwgEU2EpeDvnyPfujHe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160632573yOpN7eLwyNmoUb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSSWwxYnZnN0ZvYjJCNXhTSkFCdWNDeU5zYmQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNEQXpQd2dFVTJFcGVEdm55UGZ1akhlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SSWwxYnZnN0ZvYjJCNXhTSkFCdWNDeU5zYmQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/RIl1bvg7Fob2B5xSJABucCyNsbd/?mount_node_token=doxusDAzPwgEU2EpeDvnyPfujHe&mount_point=docx_image" data-width="4173" data-height="2160" data-lark-image-uri="drivetoken://RIl1bvg7Fob2B5xSJABucCyNsbd" data-lark-image-width="4173" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus6QY8uLeywrCYWkhVtYJCqe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NKq7d2mRroQNcfxkLDuuzb3KsIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusfpgs7f9Uo0ydo7clvRssRe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344">How to Deposit Crypto to MEXC (Web)</a></span></div></li><li class="ace-line ace-line old-record-id-Uq2Xdxpgzoud74xPnSlurEnJsTg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-MwvLdk7j4o7MtDxndVEuXhCDsgc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-BnzhdNBL1omYS8xwsriuVx3is4c" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-AfjvdCWljonrkxx00ACuXt3asag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is the Uncredited Deposit Return Application?</a></div></li></ul><div class="ace-line ace-line old-record-id-doxus62D1xG4JygcWuhy2JyqPTf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div></div>
How to Deposit Crypto to MEXC (Web)
<div data-page-id="ZLiKdR1BuoBaqPxcDz2u4lfwsBd" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxus4n43Dnc3jp3CksZsvoUrBd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to deposit cryptocurrency into your MEXC account using MEXC Web. For illustration, we use <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> and MetaMask as an example, but the steps are similar for other tokens and wallets.</span></div><div class="ace-line ace-line old-record-id-doxusooJ63gXy1jEou5zO7qwQzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-J9c1dq1VXo1fxQxTSshugzhgsMd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Key Points to Know Before Depositing</strong></span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-BelTdmuIWo8STexr0NfuNgaDsof" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Network Consistency:</strong> The deposit network on MEXC must match the withdrawal network in your wallet or exchange. If the networks are different, your assets may be permanently lost.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-UKwbd63iBow47Uxi3ocuJf3qskc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo Requirement:</strong> Some networks (such as <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>) require both an address and a Memo/Tag. If the Memo/Tag is missing or incorrect, the deposit cannot be credited.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-S0RAdMyMsodJeRxd9WLu2olqscf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Fee Differences:</strong> Networks vary in fees and confirmation time. Choose the one that works best for you.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-PtpOdjfGCoM9xlxnHM0uohXXsad" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Address Check:</strong> Always double-check the address, network, and token before sending funds.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-PtpOdjfGCoM9xlxnHM0uohXXsad" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Important: </strong><span style="font-size: 16px;">Deposits made via contract transfers may fail to be credited. Please avoid using contract transfers when making deposits.</span></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusVmQI02l3A70T1f0jWPjCmc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VfA2d8rT8ooK7txg4kru2Q7ksTc"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Log in and Go to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusc6YO6F8qfJwusbsqgEGhQf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lj0ZdgfY2oXYXfx1KFHux1A4syb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Open the official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">website</a> and sign in to your account. On the homepage, go to <strong>Wallets</strong> and click <strong>Deposit</strong>, then select <strong>On-Chain Deposit</strong> to open the <a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">deposit</a> page.</span></div><div class="ace-line ace-line old-record-id-doxusthtjUCsufwjJVw0AHp56Mg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dd6cca66-b864-43ba-a14e-79058df90823","height":1444,"width":2930,"currHeight":1444,"currWidth":2930,"natrualHeight":1444,"natrualWidth":2930,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FEwlWbI75RoQVOSx7JPeudnfWsDf%2F%3Fpreview_type%3D16","file_token":"EwlWbI75RoQVOSx7JPeudnfWsDf","image_type":"image/png","size":514011,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussaRaXJIQOkq60UTVhI9bvz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943163RBIOtORr9MbaNK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFd2xXYkk3NVJvUVZPU3g3SlBldWRuZldzRGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzYVJhWEpJUU9rcTYwVVRWaEk5YnZ6Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Fd2xXYkk3NVJvUVZPU3g3SlBldWRuZldzRGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/EwlWbI75RoQVOSx7JPeudnfWsDf/?mount_node_token=doxussaRaXJIQOkq60UTVhI9bvz&mount_point=docx_image" data-width="2930" data-height="1444" data-lark-image-uri="drivetoken://EwlWbI75RoQVOSx7JPeudnfWsDf" data-lark-image-width="2930" data-lark-image-height="1444" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusdZY6sKBO7h43n4sfJ5Hg4b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusyDEs3WgGwH6EFBv27jz4Md"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Deposit Crypto</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">https://www.mexc.com/assets/deposit/USDT</a>*</span></div><div class="ace-line ace-line old-record-id-doxus5dF9vwhRUf7tSPDyaG9a6f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Z49edGOe6ojsX8xvypwu3418sCc"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Choose Token to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusM7ya0kZjYWBqgrkIagnH0c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MktqddsTooHi0IxluQPu85qDsvc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the deposit page, enter the name of the cryptocurrency you want to deposit. In this guide, we use USDC as an example.</span></div><div class="ace-line ace-line old-record-id-doxus8UPnWtFo0QUDVH7TpPtcEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Nn7fdehBuoDx4Qxt84oupLt9slb"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Select Deposit Network</strong></span></h2><div class="ace-line ace-line old-record-id-doxus7fIdzhRbRFFBfG1JZxULSd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RgCFdTarooH2X6xDZqLu2zRBslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the <strong>Deposite</strong> page, choose the blockchain network that matches the withdrawal network used on your sending platform. The deposit network must be exactly the same as the withdrawal network. Selecting the wrong network may result in a permanent loss of funds.</span></div><div class="ace-line ace-line old-record-id-doxusIcgY9aNWXL1Rgki6qAr21b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KLL6dzn4aoQHiix2EFHufXDwsxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Different networks have different fees and confirmation times. Choose the option that best fits your needs. In this example, we select the Base network and click <strong>BASE</strong> to continue.</span></div><div class="ace-line ace-line old-record-id-doxusPSpNmxcimY0q2RO2cWsmth"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JUOgdhjZfod2aix9icTu9SoksPf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Obtain Your Deposit Address</strong></span></h2><div class="ace-line ace-line old-record-id-doxusundNVIUyAFvEPdzwLBOgVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PYwZdOULdo3jSRxzD2auoN3Zsid"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The system will display your unique deposit address. Click <strong>Copy</strong> to save the address so you can paste it later on the withdrawal platform.</span></div><div class="ace-line ace-line old-record-id-doxusvlykMWQZ9tEW8I237nD84g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"31e4ade7-47dc-4014-be37-2269da69ee4d","height":1396,"width":2938,"currHeight":1396,"currWidth":2938,"natrualHeight":1396,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKAFKbAvADoDIa8xLqfVuWVafsCc%2F%3Fpreview_type%3D16","file_token":"KAFKbAvADoDIa8xLqfVuWVafsCc","image_type":"image/png","size":555250,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusrKVAX74pX0Wu0HouZfRwRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943270M5n5cykVHg7IzV.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLQUZLYkF2QURvRElhOHhMcWZWdVdWYWZzQ2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNyS1ZBWDc0cFgwV3UwSG91WmZSd1JjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LQUZLYkF2QURvRElhOHhMcWZWdVdWYWZzQ2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KAFKbAvADoDIa8xLqfVuWVafsCc/?mount_node_token=doxusrKVAX74pX0Wu0HouZfRwRc&mount_point=docx_image" data-width="2938" data-height="1396" data-lark-image-uri="drivetoken://KAFKbAvADoDIa8xLqfVuWVafsCc" data-lark-image-width="2938" data-lark-image-height="1396" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusGIMrDPz8iVQRrsVaVETLyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B39Kd8E9BoHVOfxt0FeuxraIshg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Note</strong>: For some blockchains (such as XRP), you must enter both the address and the Memo (tag) when making a deposit. If the Memo is missing or incorrect, the funds cannot be credited. Always review the instructions shown on the deposit page before sending your transaction.</span></div><div class="ace-line ace-line old-record-id-doxus34YQ1nivNZfZCgIvURkNJe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8e509031-6e53-42b2-89fc-5a5255baa805","height":1442,"width":2932,"currHeight":1442,"currWidth":2932,"natrualHeight":1442,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDTSMbpTkyocprSxCUnWuTuHFsmg%2F%3Fpreview_type%3D16","file_token":"DTSMbpTkyocprSxCUnWuTuHFsmg","image_type":"image/png","size":551964,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNawkuCGRvKKHFtf1F9UyFg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128144138720HeiZa1W1CUJPEw.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusVHay2igbQAAe2vu565aSsc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusAYcK3nVqtVSh0x6mCXuoOb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Deposit XRP</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">https://www.mexc.com/assets/deposit/XRP</a>*</span></div><div class="ace-line ace-line old-record-id-doxus14K2R5f9vNCYxLeVUIxuof"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KM3LdYhXAoGvLux4aYTui7C4sRN"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 5: Initiate Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxuswt0lkhM4ojXB4E46a0bKug"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZVvvdOhF4offHWxwkg8us86Os6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Using MetaMask as an example, here's how to transfer USDC to MEXC:</span></div><div class="ace-line ace-line old-record-id-CZ0Edjs7zoIWtkxx8SlupLp8sce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-OLh1d0GnmoFdLbxKmMouAyfMsih"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open your MetaMask wallet and click <strong>Send</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-DSitduruXobGJMxojUZuLFIDsng"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) In the search field, enter <strong>USDC</strong>, and make sure the current network is set to <strong>Base</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Yv59dTfb8onLcBxpOlIuvDoTsYb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Enter the amount you want to transfer, then click <strong>Continue</strong> to proceed.</span></div><div class="ace-line ace-line old-record-id-doxusUwVn8tvrTNi83MWN7uEwIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b15a90b2-dc19-447d-b4c9-3329d64a7967","height":2159,"width":3127,"currHeight":2159,"currWidth":3127,"natrualHeight":2159,"natrualWidth":3127,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLVnjbv5NtoGPmnxpKiuuwqpHsCe%2F%3Fpreview_type%3D16","file_token":"LVnjbv5NtoGPmnxpKiuuwqpHsCe","image_type":"image/png","size":725389,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus6wpYC6PLoKKsEutlyJ4mFf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943974quObObMiAQhM76.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMVm5qYnY1TnRvR1BtbnhwS2l1dXdxcEhzQ2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM2d3BZQzZQTG9LS3NFdXRseUo0bUZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MVm5qYnY1TnRvR1BtbnhwS2l1dXdxcEhzQ2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LVnjbv5NtoGPmnxpKiuuwqpHsCe/?mount_node_token=doxus6wpYC6PLoKKsEutlyJ4mFf&mount_point=docx_image" data-width="3127" data-height="2159" data-lark-image-uri="drivetoken://LVnjbv5NtoGPmnxpKiuuwqpHsCe" data-lark-image-width="3127" data-lark-image-height="2159" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusxAECFbZqKa1PwLE5P55Fme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JWWedeU6JojGcixUnhauXM8ysFf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 6: Enter Deposit Address and Confirm Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKTm0FhxKfwbqN65xAnaYgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DmJYdVwztox8IexZAXjudK8dslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) In the <strong>Recipient</strong> (<strong>Enter address to send to</strong>) field in MetaMask, paste the MEXC deposit address you copied earlier. </span></div><div class="ace-line ace-line old-record-id-MZqBdQKR5oCUHZxBsEWu0CNZs6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Carefully check that the deposit address is correct, the network matches, and the current network fee is acceptable. When everything looks correct, click <strong>Confirm</strong> to submit the transaction.</span></div><div class="ace-line ace-line old-record-id-doxusD8eBWUVGANHyemqSBem7jc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XCOsdFf4LoKUCLxrWGVu6S7tsKe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After the transfer is sent, your funds will be credited to your MEXC account once the transaction is confirmed on the blockchain. The time required depends on network conditions and may range from a few minutes to longer during periods of congestion.</span></div><div class="ace-line ace-line old-record-id-L6aud6LoQoRKpMxbdYiutYvlsuH"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8de39c35-58ad-4dd5-bc50-0b9f1c2c51b5","height":2160,"width":3124,"currHeight":2160,"currWidth":3124,"natrualHeight":2160,"natrualWidth":3124,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCXYnbIpqWo9YLcxHDOAu55t3sBW%2F%3Fpreview_type%3D16","file_token":"CXYnbIpqWo9YLcxHDOAu55t3sBW","image_type":"image/png","size":658210,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusiwOeVb0sdNjJt9Wsat3uQg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160944011hQtmHm2PZV36ZW.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDWFluYklwcVdvOVlMY3hIRE9BdTU1dDNzQlciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNpd09lVmIwc2ROakp0OVdzYXQzdVFnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DWFluYklwcVdvOVlMY3hIRE9BdTU1dDNzQlcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CXYnbIpqWo9YLcxHDOAu55t3sBW/?mount_node_token=doxusiwOeVb0sdNjJt9Wsat3uQg&mount_point=docx_image" data-width="3124" data-height="2160" data-lark-image-uri="drivetoken://CXYnbIpqWo9YLcxHDOAu55t3sBW" data-lark-image-width="3124" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusJDDlq0NBPM6Pbsg6maD0Af"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-McwhdI5rNouhvuxR45OuKMfNsuJ"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XtzqdTweMosDeYx5sAiuolvdshb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to Deposit Crypto to MEXC (App) </a></div></li><li class="ace-line ace-line old-record-id-G7i9dZeUToEaPrxxlEZuMupjsgb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-FNFQdgg6GoLNyxxNaVUuDFWqsSh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-UbGod7i2PoGILDxsukVuX8Fksgh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-KF9IdkHe1otIEWxvuPxuNdE1szf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is the Uncredited Deposit Return Application?</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusZoLFFIgzpAbXUykCLWorJb"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
Troubleshooting Guide: Deposit Not Credited
<div><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Check Whether the Deposit Channel is Open</strong></span></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more details on deposit/withdrawal suspensions, refer to: <a href="https://www.mexc.com/announcements/article/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Check the Blockchain Network Status</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue.
</span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343128mt0TKsVMjor6bg.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343114WxXg3QRn2zejOM.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Check the Number of Blockchain Confirmations</strong></span></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you would like to learn more about blockchain confirmation requirements, please refer to <a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342389lj6ppkWHU6xOF6.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. Check for Deposit Records in Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a href="https://www.mexc.com/announcements/article/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If there is no related deposit record in your account, you may proceed to submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. Other Common Solutions for Uncredited Deposits</strong></span></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241723424268mhHczJ1EegHnR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In this case, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343869Q9Yz8GuxQwj6UN.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342364fOfaKq2EkEcMad.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a href="https://www.mexc.com/announcements/article/17057846626969">How to Fill Out the Uncredited Deposit Return Application</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To learn more about Memo/Tag requirements, refer to <a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128151251161UicSdmTkM5uyjc.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 500px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the event of a deposit not being credited, you can also submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-doxusSTnfGeMDSEyhSOyPpGEo1b"><br></div></div>
Proof of Funding Source Documentation Requirements
<div><h2 class="heading-2 ace-line old-record-id-doxusnaf8a1Hbz7Jxw1Tm3mUlwe">1. For which fund in your account do you need to provide proof of funding source?
</h2><div class="ace-line ace-line old-record-id-doxusRkpFTRlfYajgNu6kei9B7f">1. When a withdrawal application is in the "Pending" status: Please provide proof of funding source for the fund when it was transferred to MEXC.</div><div class="ace-line ace-line old-record-id-doxusi9Hk1W2QYys2ydPbPhdqkg">2. When a deposit application is in the "Depositing" status: Please provide proof of funding source for the fund to be credited.</div><div class="ace-line ace-line old-record-id-doxusWI11eOkaU56MeieKkA0E0b">If you are unable to confirm which proof of funding source is required, please contact online customer service for confirmation before providing the corresponding proof of funding source documentation.</div><div class="ace-line ace-line old-record-id-doxusW7FysLGtiXn9Haw7JWcYlb"><br></div><h2 class="heading-2 ace-line old-record-id-doxuszLxLvOrmcSGUuxJglXfONd">2. Based on the specific funding source, please refer to the following instructions and examples to provide the necessary documentation:</h2><div class="ace-line ace-line old-record-id-doxushcxptkAAy9wMIm4sblHSie"><br></div><h3 class="heading-3 ace-line old-record-id-doxuscXKvOSCIRNfVJKAbtKPhpa">1. Funds sourced from other trading platforms</h3><div class="ace-line ace-line old-record-id-doxusX0hJDPH6DyrmiFPoGF0twb"><br></div><h4 class="heading-4 ace-line old-record-id-doxusMokDAlo2d6apxBfQEKUatc">1.1 Transferring funds to other trading platforms through crypto transfers</h4><div class="ace-line ace-line old-record-id-doxuslxQT73FLs0aGWfHjBrELAg"><br></div><div class="ace-line ace-line old-record-id-doxusdEzjyEeDWvIrzwczG8Q4Nd">Please provide the following information: </div><div class="ace-line ace-line old-record-id-doxuspizVdNPalDavmcZ8Jan3re">a. The name and website of the trading platform </div><div class="ace-line ace-line old-record-id-doxusj89Jx4rcQUXBj5CGgYwJxe">b. Your deposit records on that trading platform (make sure the receiving address is displayed), with the deposit amount greater than or equal to the fund transferred to MEXC</div><div class="ace-line ace-line old-record-id-doxusmrfqO7vPtWWjxmqIKXp5Kf">c. If the crypto withdrawn to MEXC is different from the crypto traded in the fiat transaction, provide transaction records for the crypto exchange </div><div class="ace-line ace-line old-record-id-doxus96M52sxcIDR4endO9qMOMf">d. Your withdrawal records from that exchange (make sure the receiving address is displayed)</div><div class="ace-line ace-line old-record-id-doxusX2uEVEcABLeVqRx3D05nKc"><br></div><h4 class="heading-4 ace-line old-record-id-doxus31874JljXFIaiqlWgBP4gb">1.2 Funds exchanged through fiat trading on other platforms</h4><div class="ace-line ace-line old-record-id-doxusXUDpvAq3TZbawGxPDwex46"><br></div><div class="ace-line ace-line old-record-id-doxuskj9gtYG6qVsBKdHxHziV3g">Please provide the following information: </div><div class="ace-line ace-line old-record-id-doxusIDYxi4m0kaXdzxMfLo9Q9d">a. The name and website of the trading platform </div><div class="ace-line ace-line old-record-id-doxusjFpZwlP7oJXA7nNeZoz2RD">b. Screenshot of your fiat trading records on that trading platform, with the deposit amount greater than or equal to the fund transferred to MEXC </div><div class="ace-line ace-line old-record-id-doxusEjjzrn4g6JxyHfQCSXYBdh">c. If the crypto withdrawn to MEXC is different from the crypto traded in the fiat transaction, provide transaction records for the crypto exchange </div><div class="ace-line ace-line old-record-id-doxusoZf2rG0W5CGnD6DtFDWief">d. Your withdrawal records from that exchange (make sure the receiving address is displayed)</div><div class="ace-line ace-line old-record-id-doxusxiHfBYALrZ5bnBh17WwdRb"><br></div><h3 class="heading-3 ace-line old-record-id-doxusMB4Ea96MM42xhwtKbA5Mrb">2. Funds sourced from a wallet</h3><div class="ace-line ace-line old-record-id-doxusGhumt7GIBdoo2Ewx5qnmsh"><br></div><div class="ace-line ace-line old-record-id-doxusIqOwp3SOHEFh6WUoQQl0Ch">Please provide the following information: </div><div class="ace-line ace-line old-record-id-doxus0he3jTXJAuA3IDrtMmQg9d">a. Wallet name or website (optional if there is no website) </div><div class="ace-line ace-line old-record-id-doxus8BdrhoyL3XMzbCXbe18T4e">b. Screenshot of deposit and withdrawal records from the wallet (make sure the sending and receiving addresses are displayed) </div><div class="ace-line ace-line old-record-id-doxusSaFzKgBs75XaGotAFrZD4e">c. Proof of the upper-level deposit source for the fund in the wallet, including the name and website of the source channel, as well as the withdrawal records from the source (make sure the receiving address is displayed)</div><div class="ace-line ace-line old-record-id-doxusba8mzSP5nJb1hLygx8CQKh"><br></div><h3 class="heading-3 ace-line old-record-id-doxuswpSQaAufYTAmBO8c3PJZpc">3. Funds sourced from other investment platforms</h3><div class="ace-line ace-line old-record-id-doxusgEoOSNh4cSgg2AhZdQy2zh"><br></div><div class="ace-line ace-line old-record-id-doxuslsGNJRCwwOImg8bAz7kqof">Please provide the following information: </div><div class="ace-line ace-line old-record-id-TNMZd2kd7oIYQHxwUc7uqXrqspb">a. The name and website of the investment platform </div><div class="ace-line ace-line old-record-id-J7yhdnzABoKVTZxEBxxusOinsxb">b. Detailed withdrawal records from the investment platform (make sure the sending and receiving addresses are displayed)</div><div class="ace-line ace-line old-record-id-JD2QdJkGGoHUxUxWllFuMflxsye">c. Your transaction records on the investment platform</div><div class="ace-line ace-line old-record-id-TxMYdmJyLoIg0ixQQibuLGlUsVh">d. Your deposit records on the investment platform</div><div class="ace-line ace-line old-record-id-doxusWSECCpkpVYt1o5LKxMJP8f"><br></div><h3 class="heading-3 ace-line old-record-id-doxusGkNnzXAOhwHRwvNwrBJ4Dd">4. Funds from private transactions with others, and the counterparty withdraws to your MEXC account</h3><div class="ace-line ace-line old-record-id-doxusu8qkQ8eAgcKy0zccXqWCib"><br></div><div class="ace-line ace-line old-record-id-doxushLgd5jwcTDT3kbzdEpCNAg">Please provide the following screenshots: </div><div class="ace-line ace-line old-record-id-IwYqdNlouoToAmxvTtmui20Ws7c">a. Screenshot of the chat records with the counterparty </div><div class="ace-line ace-line old-record-id-M5tNdEGkLotNBlxPwdEueK66sZc">b. Bank transfer proof of transferring fiat to the counterparty, including time, transfer amount, and the recipient's name </div><div class="ace-line ace-line old-record-id-AXBrdHYNDoDRI1xZesfuGkxDsYc">c. Screenshot of the counterparty's withdrawal records</div><div class="ace-line ace-line old-record-id-doxusvlHIhqFYSo3O6j5lR88a7d"><br></div><div class="ace-line ace-line old-record-id-doxuse8ej632jmvZeR0z7ojkZxg"><strong>Screenshot Examples:</strong></div><div class="ace-line ace-line old-record-id-doxusm2RIdoHUAd7araCmTZQskX"><br></div><div class="ace-line ace-line old-record-id-doxusxRViwTZNxDeG6Ioqy7qqPe">Screenshots of deposit and withdrawal records (make sure the sending and receiving addresses are displayed)</div><div class="ace-line ace-line old-record-id-doxusoEwRqEpHT9WMqkN2iZV9Mb"><br></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="585"><col width="544"></colgroup><thead><tr style="height:39px"><th colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus0qTYPbaCUazV1x7VV7YjXc">Screenshot of Deposit Records</div></th><th colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus7FsEobrKurs2kjgwkQV1Th">Screenshot of Withdrawal Records</div></th></tr></thead><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusGqmphwbymT7ZHeDB3ub25c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2023102310122475545DzT15ILkAq6w.png" width="303"></div><div class="ace-line ace-line old-record-id-doxusRvKufEXicpfwdhq45iwKdk"><br></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusEQzXeavF4lSHDddGYWNVeh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231023101224628PbEwP912RWu2dV.png" width="264"></div><div class="ace-line ace-line old-record-id-doxusUQScTuc4TIPVS8xcy3wljf"><br></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusjxtvkvqAsq9vG2vW7h2Jwg"><br></div></div>
Common Withdrawal Issues and How to Resolve Them
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What if I withdraw to the wrong address?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the <strong style="font-weight:bolder">Funding History</strong> page (under the <strong style="font-weight:bolder">Withdrawal</strong> tab) and reinitiate the withdrawal using the correct address.</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: On the MEXC homepage, go to <strong style="font-weight:bolder">Wallets </strong>→</span></span><a href="https://www.mexc.com/assets/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Funding History</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">→ click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon </strong>→select <strong style="font-weight:bolder">Transactions </strong>→<strong style="font-weight:bolder"> Deposits/Withdrawals </strong>→tapthe<strong style="font-weight:bolder"> Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">However, if you've already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you'll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Withdrawal Successful But Not Received</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform's customer service team for assistance.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Withdrawal Returned by Receiving Platform</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Go to the MEXC </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">homepage</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → scroll down and click <strong style="font-weight:bolder">Help Center</strong> → </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Open the MEXC App (homepage) → go to <strong style="font-weight:bolder">More</strong> → swipe to the bottom and tap<strong style="font-weight:bolder"> Help Center</strong> → <strong style="font-weight:bolder">Uncredited Deposit Return Application </strong>→ select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. What to do if I forgot to enter the Memo or entered the wrong Memo?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you realize that you forgot to include the Memo (or entered it wrong) <strong style="font-weight:bolder">before</strong> confirming the withdrawal via SMS or email, you can cancel the withdrawal on the <strong style="font-weight:bolder">Funding History</strong> page (under <strong style="font-weight:bolder">Withdrawal</strong>) and resubmit it with the correct address and Memo.</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: From the MEXC homepage, click <strong style="font-weight:bolder">Wallets</strong> on the top navigation bar → select <strong style="font-weight:bolder">Funding History</strong> → click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App:On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon</strong> at the top → select <strong style="font-weight:bolder">Transactions</strong> → <strong style="font-weight:bolder">Deposits/Withdrawals </strong>→tap the <strong style="font-weight:bolder">Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you discover that you forgot to fill in or entered the wrong Memo after confirming the withdrawal via SMS or email, you can copy the withdrawal TxID and contact the receiving platform's customer service team to inquire about retrieving your funds.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5. What to do if my withdrawal doesn't arrive?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the withdrawal status is <strong style="font-weight:bolder">Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows <strong style="font-weight:bolder">Withdrawal Successful</strong> but the funds have not arrived after a period of time, please be patient and wait until the transaction has reached the required number of confirmations on the blockchain as specified by the receiving platform. You may also copy the TxID from MEXC and contact the recipient platform's customer service team for further assistance.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal request has been pending for over 6 hours without a TxID being generated, please contact MEXC Customer Service immediately and provide a screenshot of the withdrawal request. We will assist in resolving the issue.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details on withdrawal statuses, please refer to </span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">6. Token Activation</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to differences in blockchain network mechanisms, certain tokens on specific mainnets require the recipient wallet address to be activated before a transfer can be successfully completed. If the token has not been activated in the wallet, the transfer may fail.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When you initiate a token withdrawal from MEXC, the system will automatically detect whether the destination address has been activated for that token. If not, you will receive a corresponding prompt during the withdrawal process.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can also manually verify whether your token address is activated by checking it on the relevant blockchain explorer.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-hbar-token-address-16062802356377">How to Activate HBAR Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-xrp-token-address-16064085309465">How to Activate XRP Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-algo-token-address-16065935448985">How to Activate ALGO Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate APTOS Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate a PI Mainnet Wallet</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate a Canton Token Address</a></div></li></ul><div><br></div></div>
How to Activate a PI Mainnet Wallet
<div data-page-id="GUDHdjuQCo939sxktdxuH1Rasjb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxuspVE23Al3EHeptz9u8eDvRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The Mainnet wallet activation feature is a tool introduced by Pi Network that allows users to activate their on-chain Pi wallet and interact with dApps before completing the full mainnet migration process.</span></div><div class="ace-line ace-line old-record-id-doxusdoD8dx6V4CF5vIuVGBNjOx"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-AmFhdY5bZomm3rxl69CuEsSwsAd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step-by-Step Guide: Pi Wallet Activation</strong></span></h2><div class="ace-line ace-line old-record-id-doxusgNvOXl5gMZbWybVEhMJyOd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus52ksdIJQljCOlbx8RMWqBg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Download Pi Browser from the App Store or Google Play.</span></div><div class="ace-line ace-line old-record-id-ZnLAdKKVKoG0elxO75Zu7o0ds9d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Log in to Pi Browser with your Pi Network account.</span></div><div class="ace-line ace-line old-record-id-TjIwdOgt9oOEErxHhlUuisVBsJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Follow the on-screen instructions to set your username.</span></div><div class="ace-line ace-line old-record-id-URoHdEnM6ohuH0xtbBCuL35ysZe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) Enter an invitation code if available. This step is optional.</span></div><div class="ace-line ace-line old-record-id-Ih15dZyUFolFyIxXkkfuYKmFsld"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ea8bfb01-d947-4587-a58a-f46e36ed919b","height":2157,"width":4173,"currHeight":2157,"currWidth":4173,"natrualHeight":2157,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJXQhbhhdeoKndUxfSCouwq5Zsec%2F%3Fpreview_type%3D16","file_token":"JXQhbhhdeoKndUxfSCouwq5Zsec","image_type":"image/png","size":1172672,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusEo3rwsaODdwGFJt2Rbelfd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104050955iZTuce3z4ZKyf9.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKWFFoYmhoZGVvS25kVXhmU0NvdXdxNVpzZWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNFbzNyd3NhT0Rkd0dGSnQyUmJlbGZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KWFFoYmhoZGVvS25kVXhmU0NvdXdxNVpzZWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JXQhbhhdeoKndUxfSCouwq5Zsec/?mount_node_token=doxusEo3rwsaODdwGFJt2Rbelfd&mount_point=docx_image" data-width="4173" data-height="2157" data-lark-image-uri="drivetoken://JXQhbhhdeoKndUxfSCouwq5Zsec" data-lark-image-width="4173" data-lark-image-height="2157" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuscgLBlEaIgDlya3rnIraTId"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus1skNjJ7PSdMaziJn5x7KVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Tap "Create a Pi Wallet to begin" to generate your Pi wallet.</span></div><div class="ace-line ace-line old-record-id-UTx5dP6HGokR7CxIcCBuMXKmsJf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) If you already have a Pi wallet, you may choose to import it directly instead of creating a new one.</span></div><div class="ace-line ace-line old-record-id-EweZdC3lDoUmFlx8iqUuzGyDszf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Copy and securely store your passphrase. This step is critical for wallet security and recovery.</span></div><div class="ace-line ace-line old-record-id-WDOEdMIlfojLdbx6fmOuLDUvsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">8) Finish the wallet creation process as instructed.</span></div><div class="ace-line ace-line old-record-id-BrdFd4uCFoMzv6xfhR3uXDIOsNb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14f2cc65-fff7-410c-9799-3f1b0b88f887","height":2153,"width":4173,"currHeight":2153,"currWidth":4173,"natrualHeight":2153,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUgD6bqChuobkf8xJdyWuH2ntszf%2F%3Fpreview_type%3D16","file_token":"UgD6bqChuobkf8xJdyWuH2ntszf","image_type":"image/png","size":1056408,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusRhZzCgx2tR0xoAoZQ9GbVf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104049666h8fTL2L0Unxlz1.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVZ0Q2YnFDaHVvYmtmOHhKZHlXdUgybnRzemYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNSaFp6Q2d4MnRSMHhvQW9aUTlHYlZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VZ0Q2YnFDaHVvYmtmOHhKZHlXdUgybnRzemYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UgD6bqChuobkf8xJdyWuH2ntszf/?mount_node_token=doxusRhZzCgx2tR0xoAoZQ9GbVf&mount_point=docx_image" data-width="4173" data-height="2153" data-lark-image-uri="drivetoken://UgD6bqChuobkf8xJdyWuH2ntszf" data-lark-image-width="4173" data-lark-image-height="2153" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NrgVdW7rEoVTuvxVCQkuMX33sbc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Sxkedf8HDocT0NxqWrXu5J9Ismd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">9) Under "KYC with Pi" tap <strong>Complete Pi KYC</strong> to begin the KYC verification process.</span></div><div class="ace-line ace-line old-record-id-AsgodHuRloeyqlxjVBJu3gk4soh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">10) Follow the on-screen instructions and provide the required information, such as your name, date of birth, email address, and country, region, or territory on your ID, to complete KYC verification.</span></div><div class="ace-line ace-line old-record-id-RYGHda5sSoxsrlxVqikuTzjusKd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UPBnd8kCZogiyfxoOcuuO9qys0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Note: Please ensure that KYC has been successfully completed and that your account holds at least 1 PI token in your mainnet balance.</span></div><div class="ace-line ace-line old-record-id-doxusmND8AGUmpmeAPUjvYdmnad"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a5dafaca-90a6-4910-b0bf-e8144a425810","height":460.22364217252397,"width":670,"currHeight":460.22364217252397,"currWidth":670,"natrualHeight":2150,"natrualWidth":3130,"pluginName":"imageUpload","scale":0.21405750798722045,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FILx3bdtt0oiknDxELhiulmOqsUb%2F%3Fpreview_type%3D16","file_token":"ILx3bdtt0oiknDxELhiulmOqsUb","image_type":"image/png","size":1213915,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusQPVyeTioXcPEACimzLypAI"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261040506004NqLPwUoOWpF4A.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJTHgzYmR0dDBvaWtuRHhFTGhpdWxtT3FzVWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNRUFZ5ZVRpb1hjUEVBQ2ltekx5cEFJIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JTHgzYmR0dDBvaWtuRHhFTGhpdWxtT3FzVWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ILx3bdtt0oiknDxELhiulmOqsUb/?mount_node_token=doxusQPVyeTioXcPEACimzLypAI&mount_point=docx_image" data-width="3130" data-height="2150" data-lark-image-uri="drivetoken://ILx3bdtt0oiknDxELhiulmOqsUb" data-lark-image-width="3130" data-lark-image-height="2150" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusQ8Yrid4XyBKO5f6xTcID5r"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxush0KyOmAvBSwYZlLpYh6qBc"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
How to Activate a Canton Token Address
<div data-page-id="UdaTdlMT0obwc5xZdd6uEQw5sMA" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusXartQhKLEEANzP4imLVKzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide uses the Loop Wallet as an example to walk you through activating a Canton wallet address and enabling one-step transfers, helping you get started quickly and easily.</span></div><div class="ace-line ace-line old-record-id-doxushqVRDlrVpAFivswlNviTHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TxuwdHEBAoil3ExhHLLuFP4IsBh"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Create an Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxuszhYsDR09t0GST0yVqxlzVd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WzGMdsu9comweYxEQmPuqhupsPd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Visit the official <a data-lark-is-custom="true" href="https://cantonloop.com/create-account">Loop account creation</a> page to begin the sign-up process. On the create an account page, you will need to provide two pieces of information: an invitation code and an email address. The invitation code is required. If you do not yet have one, please contact the Loop project team to obtain it. After completing the required fields, follow the on-screen instructions to finish signing up.</span></div><div class="ace-line ace-line old-record-id-doxusAnb1qZ6lulDxU7t1R1emYc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxuskvBeHJcesLbe3uj1O35Gzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Create Loop Account</strong>&BTNURL=<a data-lark-is-custom="true" href="https://cantonloop.com/create-account">https://cantonloop.com/create-account</a>*</span></div><div class="ace-line ace-line old-record-id-doxusFEA08NrUFZd85tyUmLdKce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"22ba4db2-0b3d-48bd-8617-2f76656fed6c","height":449,"width":1286,"currHeight":449,"currWidth":1286,"natrualHeight":449,"natrualWidth":1286,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBm0vbuiDEoiVgsxPW3Zukpy2sZc%2F%3Fpreview_type%3D16","file_token":"Bm0vbuiDEoiVgsxPW3Zukpy2sZc","image_type":"image/jpeg","size":43625,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuswizJFXyLycYjnPHJS7CqPf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323873sC48PKn7b9Xx75.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCbTB2YnVpREVvaVZnc3hQVzNadWtweTJzWmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN3aXpKRlh5THljWWpuUEhKUzdDcVBmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CbTB2YnVpREVvaVZnc3hQVzNadWtweTJzWmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Bm0vbuiDEoiVgsxPW3Zukpy2sZc/?mount_node_token=doxuswizJFXyLycYjnPHJS7CqPf&mount_point=docx_image" data-width="1286" data-height="449" data-lark-image-uri="drivetoken://Bm0vbuiDEoiVgsxPW3Zukpy2sZc" data-lark-image-width="1286" data-lark-image-height="449" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus8Z40w57E2LqMMj823o9fuf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Sf6Pd8PBjoTYYXxaqykuHi59s7g"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Sign In to Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusuYKg40s1tocvYwBDGzqgGc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mifyd3Qp8ojGtDx9mhJu7TpxsGb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Once you've signed up for an account, sign in to the Loop Wallet using your email address and password. After signing in, you will be taken to the wallet home page, where you can view your account balance and access wallet features.</span></div><div class="ace-line ace-line old-record-id-doxusZlCbzcgOp4WMEvfZn2Aiyc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a180a8e3-a33c-4850-856d-fdbbc808c2d3","height":443,"width":1273,"currHeight":443,"currWidth":1273,"natrualHeight":443,"natrualWidth":1273,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJjwfbXKoooWwijxjYABuGvBtsNb%2F%3Fpreview_type%3D16","file_token":"JjwfbXKoooWwijxjYABuGvBtsNb","image_type":"image/jpeg","size":30741,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusB96fhaYpObsf8bg6seNDuc" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323941JcBVYSoR9IUoSF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKandmYlhLb29vV3dpanhqWUFCdUd2QnRzTmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNCOTZmaGFZcE9ic2Y4Ymc2c2VORHVjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KandmYlhLb29vV3dpanhqWUFCdUd2QnRzTmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JjwfbXKoooWwijxjYABuGvBtsNb/?mount_node_token=doxusB96fhaYpObsf8bg6seNDuc&mount_point=docx_image" data-width="1273" data-height="443" data-lark-image-uri="drivetoken://JjwfbXKoooWwijxjYABuGvBtsNb" data-lark-image-width="1273" data-lark-image-height="443" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusbbY9ocw5Yi9Dy7AIfycy7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YOkYd1cFSomyYTxdgqluMdaPsxd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Open the Settings Page</strong></span></h2><div class="ace-line ace-line old-record-id-WIIPdsCB3oPzSIxwIFPusjW1sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWZSd9COQovJ6txJfpQuzZv8sJb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the wallet interface, locate and select <strong>Settings</strong> to enter the account settings page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusSqo8pz1odWxjFYwz9unFtb"><span style="font-family: arial, helvetica, sans-serif; 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height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusnReCax7lizxWquA8xRbqSc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Xf4kdN0NxoF5eIxsybsucUyJsoO"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Enable One-Step Transfers</strong></span></h2><div class="ace-line ace-line old-record-id-doxusnS6KSgeDMgiJeS9X1vI2Ed"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pm9adlq4ZoKBDGxWuFEuOkxgsKg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the Settings page, find <strong>One-step Transfers</strong> and toggle the switch on to complete the pre-approval process. Once enabled, transfers can be completed more conveniently, without the need to confirm each transaction individually.</span></div><div class="ace-line ace-line old-record-id-doxusOVXzIRZHy2x93fj6g2bHrd"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"35c4893b-d474-4431-b67e-88be3e0757d2","height":747,"width":1170,"currHeight":747,"currWidth":1170,"natrualHeight":747,"natrualWidth":1170,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMA0KbbwNtoEoh9xu0wluicydsDd%2F%3Fpreview_type%3D16","file_token":"MA0KbbwNtoEoh9xu0wluicydsDd","image_type":"image/jpeg","size":77494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusGvbga776lqvQZfvqWtACLb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323968xQkpe8Fv2xI2m8.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJVZGFUZGxNVDBvYndjNXhaZGQ2dUVRdzVzTUEiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiTUEwS2Jid050b0VvaDl4dTB3bHVpY3lkc0RkIiwibWltZVR5cGUiOiJpbWFnZS9qcGVnIiwic2l6ZSI6Nzc0OTQsInNjYWxlIjoxLCJ3aWR0aCI6MTE3MCwiaGVpZ2h0Ijo3NDcsIm5hbWUiOiJpbWdfdjNfMDJ0NF80MDg4YjZkOC0zNDMyLTQ0NzEtYTQ2Yy1jM2U1ZjY1YTMzMmguanBnIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJNQTBLYmJ3TnRvRW9oOXh1MHdsdWljeWRzRGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNHdmJnYTc3NmxxdlFaZnZxV3RBQ0xiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NQTBLYmJ3TnRvRW9oOXh1MHdsdWljeWRzRGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MA0KbbwNtoEoh9xu0wluicydsDd/?mount_node_token=doxusGvbga776lqvQZfvqWtACLb&mount_point=docx_image" data-width="1170" data-height="747" data-lark-image-uri="drivetoken://MA0KbbwNtoEoh9xu0wluicydsDd" data-lark-image-width="1170" data-lark-image-height="747" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusm99z3GJ7M0yhbEQtkYaQRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gd0udleyIoBiSjxMwTOunRVYsgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After completing the above steps, your Loop Wallet setup is complete and your Canton token wallet and address will be activated and ready for use.</span></div><div class="ace-line ace-line old-record-id-doxus3XHgd9y4oatQFHauCurseW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusJZZaeN6HUDutJWrItIlEWl"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Buy CC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/CC_USDT">https://www.mexc.com/exchange/CC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-doxusJ7RTRfrwJs2ZM32Tanwg1g"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
What is a Crypto Deposit?
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What is a Crypto Deposit?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">A crypto deposit refers to the process of transferring digital assets, such as </span></span><a href="https://www.mexc.com/price/BTC"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Bitcoin (BTC)</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, </span></span><a href="https://www.mexc.com/price/ETH"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Ethereum (ETH)</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, or </span></span><a href="https://www.mexc.com/price/tether"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">USDT</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, from an external wallet or platform to your MEXC account via a blockchain network.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you already hold crypto assets on another wallet or platform, here's how to deposit them into MEXC:</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032">How to Deposit Crypto to MEXC (App)</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Important Notes Before Depositing Cryptocurrency</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) When selecting the transfer network, ensure that the network you choose matches the withdrawal network from the sending platform. For example, if you select the ERC-20 network on MEXC, you must also select ERC-20 on the withdrawal platform. Using the wrong network may result in permanent loss of funds.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Before proceeding, verify the token contract address. Make sure the contract address of the asset you are depositing matches the token contract address supported by MEXC. Otherwise, your funds may be lost. You can click the end of the contract address shown on the token page to view the full address.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105158204a4enJwnRAXTHkk.png"></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Some cryptocurrencies require a minimum deposit amount. If the deposited amount is below the required minimum, it will not be credited and cannot be refunded.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) You can choose to deposit tokens into either your Spot Account or Futures Account. Once the deposit account is set, all future deposits will be credited to the selected account by default. If the asset cannot be credited to your Futures Account, it will be automatically deposited into your Spot Account.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507171051574445B7wTP4Jev0B5g.png"></div><div><br></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) After initiating a deposit, confirmation by blockchain network nodes is required. The confirmation time may vary depending on the network congestion and the specific blockchain.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Pre-Crediting</strong>: Once the required number of confirmations is reached, the asset becomes available for trading or internal transfers. However, it cannot be withdrawn or externally transferred at this stage.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Credited Successfully</strong>: Once the required number of confirmations is reached, the asset is available for withdrawal and all transfer operations.</span></span></div></li></ul><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105157647mj5Slxhse4klTY.png"></div><div><br></div></div>