MEXC 平台用戶驗證機制常見問題解答
<div data-page-id="NSwOdtE1yoxMzkxR34tutXNpsVg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-LNA7driUmo8NGIxNzacuGpRbsJf"><span style="font-size: 16px;">為保障平台交易環境的公平、安全與穩定，有效防範異常行為對用戶及市場的潛在影響，MEXC 建立並持續優化<strong>用戶驗證（User Verification）</strong>，在部分操作執行前對相關行為進行風險評估與管理。</span></div><div class="ace-line ace-line old-record-id-TEAXdyg1OoaxR2xuZEQuriKjsEg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q8upd07qGo3NZbxtDUTun4C6sog"><span style="font-size: 16px;">本文將為您詳細解答關於用戶驗證機制的常見問題，幫助您更好地了解該機制的運作方式及其對您的保護作用。</span></div><div class="ace-line ace-line old-record-id-doxusxQOCiKCdifuYM7q0JBxOih"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus02HJfY2t46XuOZtWZeIgIb"><strong>1. 什麼是用戶驗證？</strong></h2><div class="ace-line ace-line old-record-id-doxusMvAfMV2Dz33i1PmQU9u50d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NPa3dqwHvooY0jxqWSWuLpx1sGh"><span style="font-size: 16px;">用戶驗證是指用戶在進行交易、下單、資金操作或參與活動之前，平台對操作行為進行多維度風險評估。如果系統識別到可能存在異常或高風險行為，會採取相應的驗證保護措施，降低潛在風險對平台和用戶的影響。這一機制並非針對特定用戶或單次操作，而是對所有不符合正常使用習慣的行為進行統一識別和管理。</span></div><div class="ace-line ace-line old-record-id-P1jedufYxo5rHYxJhhhuER4NsEf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QCSmd1Bymo0fY2xJwgBuNZZGs1b"><span style="font-size: 16px;">目前，MEXC 平台每日處理約 600 萬筆操作，其中約 2.2% 會涉及用戶風險評估。用戶驗證機制確保在高頻交易等風險場景中為您提供及時保護。</span></div><div class="ace-line ace-line old-record-id-doxusELKVe7bqqwvx6GI7OuP0Nh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusA8oTVigfZTuhwCLQDMlWbX"><strong>2. 用戶驗證觸發場景</strong></h2><div class="ace-line ace-line old-record-id-Mp34dj8mto8T18x0VBduKe8usOf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusxkch5FOQtURC7vZEJxc6Gd"><span style="font-size: 16px;">在某些操作場景下，系統會啟動用戶驗證環節，以確認操作的真實性與合規性，保障您的帳戶與資產安全。該機制主要關注以下情形：</span></div><div><table class="ace-table" data-ace-table-col-widths="230;424" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="230"><col width="424"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbglAPXWUetK8NaExDywXeh"><strong style="font-size: 16px;">場景類型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusW7zO74YUZR0zInDCQ06tqd"><strong style="font-size: 16px;">説明</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusNNaVWq9ZJIJcjBCIxwNBNh"><strong style="font-size: 16px;">帳戶安全與合規風險</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxuslLoE2XAS6prLrfNAACWvge"><span style="font-size: 16px;">帳戶登入或使用環境存在異常</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusovgJQQLsQQqZiCIOMvYyAR"><strong style="font-size: 16px;">團伙化或自動化操作</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxus6s20qeIdwvi9ZpS2TOntoe"><span style="font-size: 16px;">多帳戶協同或程式化操作，可能影響市場公平性</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus3gIgrIkxbaTiO8FeYZzGEd"><strong style="font-size: 16px;">規則規避與濫用行為</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusZLXnFOwlfrCoxcqU4Sk3Kb"><span style="font-size: 16px;">嘗試繞過規則或利用漏洞獲取不正當利益</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqis6iSvUYZAjPhsutt85fg"><strong style="font-size: 16px;">異常交易行為</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusYS29inZBW1eCpGBPZ2xwAM"><span style="font-size: 16px;">交易模式明顯偏離正常習慣</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusxlIISUPGHP7AdJhhes8gAf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusX1eyl4jQfKX4vYTRx25fPc"><span style="font-size: 16px;">根據過去一年資料統計，MEXC 平台共識別千餘起團伙行為案例，有效保障了交易環境的公平公正。</span></div><div class="ace-line ace-line old-record-id-doxusa9oAxkkomCGrSbVcMg6dDc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusb5vBwWzr9RH92uhef0DVEV"><strong>3. 平台可能採取哪些用戶驗證措施？</strong></h2><div class="ace-line ace-line old-record-id-doxuseuQ7huKV3ZAtZs9wNgpSlg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusFc2RnBuFtpVZ8SogSGbLNg"><span style="font-size: 16px;">當系統識別到潛在風險後，平台會根據風險程度採取相應的保護措施，常見措施包括但不限於：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-H2fYdSZrkoUT98xvOSnuGbaDsdg" data-list="bullet"><div><span style="font-size: 16px;">對部分功能或操作進行<strong>臨時限制</strong></span></div></li><li class="ace-line ace-line old-record-id-ZBy5dJLssoy7tKxy5Ogu1JaUsvb" data-list="bullet"><div><span style="font-size: 16px;">對相關操作進行<strong>延遲、校驗或風險提示</strong></span></div></li><li class="ace-line ace-line old-record-id-UXm7dTWoxoEfsgxmQi6u8nEisoj" data-list="bullet"><div><span style="font-size: 16px;">要求用戶進一步<strong>完善安全或身分認證</strong></span></div></li><li class="ace-line ace-line old-record-id-EcEWdRRwwowfPtxtkPjuz8Eysdb" data-list="bullet"><div><span style="font-size: 16px;">對高風險行為進行<strong>進一步審核</strong></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusPelQN6ysW1Le5zDvk5VKyc"><span style="font-size: 16px;">上述措施通常為臨時性保護，系統會根據風險狀態動態調整。當風險解除或您完成相應驗證後，限制將自動取消。</span></div><div class="ace-line ace-line old-record-id-doxuszPACVENKL9mqkr7ZPwymxb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0JX04Fgubxtl4BYF7Njcpc"><span style="font-size: 16px;">根據 MEXC 平台數據統計，驗證措施啟用後整體風險水平可降低約 75%，措施平均解除時長控制在 1.5 小時內，儘可能減少對用戶正常使用的影響。</span></div><div class="ace-line ace-line old-record-id-doxusrSawsHjuz7zVdsyjsWKv9c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus8Wm3HF8hgxvw8vawkxVvkh"><strong>4. 用戶驗證是否會影響正常用戶？</strong></h2><div class="ace-line ace-line old-record-id-doxusBuPaC2ifcp0lG2nGIIVUva"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BrWfd6qtqonxMcx3Vn5uw3tdsYd"><span style="font-size: 16px;">平台用戶驗證機制在設計時，已充分考慮對正常用戶的影響，絕大多數正常使用平台服務的用戶不會受到影響。</span></div><div class="ace-line ace-line old-record-id-JD1WdnHA1ozd0fx02Z0ujiBWs93"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UHMKdWfTmoj2jTxTadRu9Cznsuc"><span style="font-size: 16px;">如果您因系統識別到異常特徵而觸發驗證，通常並不代表您存在違規行為，而是平台出於安全保護目的採取的預防性措施。若您在操作中遇到驗證提示，請按指引完成。</span></div><div class="ace-line ace-line old-record-id-XLCDdwO8OoxXApxpy1NuenYUsFf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EUe0dgGGtoXfSkx6nfgujIiGsoc"><span style="font-size: 16px;">資料顯示過去一年，正常用戶受影響的比例僅為 0.3%。MEXC 將持續優化驗證演算法，儘可能降低對正常用戶的誤判，保障用戶使用體驗。</span></div><div class="ace-line ace-line old-record-id-doxusDnK6fgXHHT46p7vpxTCeAc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusFdN9kXs4NEfGDiU7Zuj5sb"><strong>5. 為什麼平台不會披露具體驗證規則？</strong></h2><div class="ace-line ace-line old-record-id-doxusO3fexFfJOVfemXMcOnmAgH"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BXMMdtGuFoviFdxdYSPuga0nsHW"><span style="font-size: 16px;">為防止不法分子利用公開資訊規避驗證機制，平台不會披露具體的驗證規則、閾值或演算法邏輯。</span></div><div class="ace-line ace-line old-record-id-GXC1dvwQEoz2LTxAPovu7Qbrsbh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XuTsdsE9boPXJox11qMuOlWxsWe"><span style="font-size: 16px;">但請您放心，MEXC 平台始終遵循公平、審慎、持續優化的原則，定期對驗證機制進行評估與調整，在保障平台安全的同時，充分保障用戶的合法權益。</span></div><div class="ace-line ace-line old-record-id-doxuskH8VqPgm0oPbLEVEfbn0Kh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusDzWiYYtyXMfSMjoZHTL3Kc"><strong>6. 用戶可以如何降低觸發驗證的機率？</strong></h2><div class="ace-line ace-line old-record-id-doxusGrcNdUna3e3f2ccbjLFPHU"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusxQKjsHst3fyf13xnnP6MJf"><span style="font-size: 16px;">為減少不必要的驗證觸發，建議您：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxus1lThi86SlEtiXVpWZmbbhh" data-list="bullet"><div><span style="font-size: 16px;"><strong>完善帳戶資訊：</strong>使用本人真實資訊完成身分認證</span></div></li><li class="ace-line ace-line old-record-id-SXvudWQIZopQlYxD1O1uyGW4szc" data-list="bullet"><div><span style="font-size: 16px;"><strong>保持環境穩定：</strong>避免頻繁切換裝置、網路或在陌生環境登入</span></div></li><li class="ace-line ace-line old-record-id-FHJ1dyaiaoikpZxwt0tuXEINsDb" data-list="bullet"><div><span style="font-size: 16px;"><strong>遵守平台規則：</strong>了解並遵守平台各項使用規則與活動規則</span></div></li><li class="ace-line ace-line old-record-id-UQzrdvrgmo5gqZxq6nBu3IPvsfh" data-list="bullet"><div><span style="font-size: 16px;"><strong>正常交易操作：</strong>根據自身情況進行合理的交易操作</span></div></li></ul><div class="ace-line ace-line old-record-id-doxuszDl8W7igeEu2A8gZ2VYJ9f"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuspVwoKvEIbCsS35fTwUpHHf"><strong>7. 如果對驗證措施有疑問該如何處理？</strong></h2><div class="ace-line ace-line old-record-id-doxusJBU2Zut0CfAw7dWmYlvIzC"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfVBsEBbI3nNqHAww0jWaSp"><span style="font-size: 16px;">如果您在使用過程中觸發了驗證措施，並對相關情況有疑問，可透過以下方式聯絡我們：</span></div><div class="ace-line ace-line old-record-id-doxusXjadOrvxby24vd2hAR3Uuf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusBkrIDqATKqj46i0HIVWQ4h"><span style="font-size: 16px;"><strong>1）自助驗證：</strong>前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support">幫助中心</a>進行自助驗證。</span></div><div class="ace-line ace-line old-record-id-doxuseVyn9EMjyiEep0egLpKeIh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusIn3vm9TQhoKRY7oeWB5Ko7"><span style="font-size: 16px;"> *BTN-<strong>用户驗證入口</strong>&BTNURL=https://www.mexc.com/zh-TW/support/rc-security-verification *</span></div><div class="ace-line ace-line old-record-id-doxusBLFFTKBvoy2Gpb3CrbSNXd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus8kcYVjeX8v1ALqVXaoQAVb"><span style="font-size: 16px;"><strong>2）線上客服：</strong>登入平台後點選客服圖示。</span></div><div class="ace-line ace-line old-record-id-doxusiLm7WwLhcg4sQfgsGq8dog"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusIgWa6vV9bUcHlSpdbo8WKd"><span style="font-size: 16px;">平台將根據具體情況進行核查，並在確保安全合規的前提下為您提供必要協助。</span></div><div class="ace-line ace-line old-record-id-doxusQwGINHQ2gHqPoAhC9Bse4g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AMHcbaSDLoygucxrO26uwbv7scg/?mount_node_token=doxusctzUS8WXfnLa2GOHPDRpUc&mount_point=docx_image" data-width="2936" data-height="1282" data-lark-image-uri="drivetoken://AMHcbaSDLoygucxrO26uwbv7scg" data-lark-image-width="2936" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusJnEgG7qAWm9IYlZyDphCWe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuseNzMpNdU1DcE3TaOznlxWP"><strong>8. 用戶驗證如何保護正常用戶？</strong></h2><div class="ace-line ace-line old-record-id-doxusGWW2YNmPkkRyhJUMnhSI9d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswAdgEdwE8cT8LTFY0ToUdc"><span style="font-size: 16px;">為幫助您更直觀地了解用戶驗證機制的保護作用，以下透過兩個典型案例進行說明：</span></div><div class="ace-line ace-line old-record-id-doxusxgKNVJURDsn4JsuuZxWIyf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusmt1mjJKKNv7aB8EXXmNHHc"><span style="font-size: 16px;">案例一：防範「拉砸盤」操縱行為對正常用戶的損害</span></h3><div class="ace-line ace-line old-record-id-doxus72PfgdAfpz7ztDOTTtSy9d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B42AdpNPNosuWAxHJPluWArusPf"><span style="font-size: 16px;">「拉砸盤」是指少數大戶透過虛假掛單製造交易活躍的假象，誘導正常用戶跟風買入後迅速撤單並反向操作，導致價格劇烈波動。</span></div><div class="ace-line ace-line old-record-id-LD5vduztboldhExJsXquO5BOs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WsQpdwFVVo9182x7Rpsud8XJsIc"><span style="font-size: 16px;"><strong>用戶驗證的保護作用：</strong>平台透過即時驗證模型進行監控，一旦發現異常掛單行為，可迅速限制風險帳戶的操作許可權。這能有效避免您因“假行情”而在高位買入被套牢，或因恐慌拋售遭受資產損失，維護市場的公平性和真實流動性。</span></div><div class="ace-line ace-line old-record-id-doxusCXhVrxouiJsrTiiLpuVKoe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus3EyKemmhekbeBwPMJX9yTd"><span style="font-size: 16px;">案例二：防範「指令碼刷獎池」 行為對正常用戶的不公 </span></h3><div class="ace-line ace-line old-record-id-doxus0zxWBisrmvG5vPgEJ91nEc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AxZsdgFVHoyFGXxQJO0u1YeQskh"><span style="font-size: 16px;">MEXC 經常舉辦交易大賽、新幣上線等活動，並設定獎池激勵真實參與的用戶。然而部分不法分子會透過程式化指令碼刷取交易量或排名，侵佔本應屬於正常用戶的活動獎勵。</span></div><div class="ace-line ace-line old-record-id-Z7mKd3mr8oSYqQxWOB7uUluHsgg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jxzbd8CLbo1sIVx0l2dug81Zshh"><span style="font-size: 16px;"><strong>用戶驗證的保護作用：</strong>平台透過分析用戶行為特徵識別非真人操作，對交易異常帳戶進行驗證或限制參賽資格，確保活動獎勵能真正發放給進行真實交易的用戶，維護正常用戶的參與熱情和活動體驗。</span></div><div class="ace-line ace-line old-record-id-doxusXpYFESAiBLKfWyVd0pVM50"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusmc3mV1FyN8S89KwMNHBTkf"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusLBUftL7kKIEvChombO9tMe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/account-risk-review-guide-17827791523856" style="font-size: 16px;">帳戶風控審核指南</a></div></li></ul><div class="ace-line ace-line old-record-id-doxuslyuT2NZ8RoS1FbmLk0dqTf"><span style="font-size: 16px;"><br></span></div></div>
【账户风控审核】指南
<div><div class="ace-line ace-line old-record-id-EU1hdyymAodYnPxFtNMuCV5EsRh">如您的账户被风控系统识别并触发风控限制，请依照以下指引完成资料提交，以完成账户风控审核流程。</div><div class="ace-line ace-line old-record-id-RE8MdBMO7oThmyx2eD0u2jMbsRe"><br /></div><p></p><h3 class="heading-3">1. 提交解除风控资料申请</h3><h4 class="heading-4 ace-line old-record-id-NTaIdrtEeo9zwZxyHoeuMBOVsPg">进入资料提交页面</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-V4ZMd1vvGooTqWxgomBuS3Pcsbb"><div>您可以通过以下路径进入：在【官网首页】 → 点击【帮助中心】 → 选择【账号风控审核】 → 进入资料提交入口；</div></li><li class="ace-line ace-line old-record-id-Dtf1dnkhsojGWUxKqZ3uNNa8sB2"><div>点击【申请】按钮后，系统将自动引导您进入资料上传页面，完成后续操作。</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-PFV4dTKVPo3F9pxADgVugZxmsQ6"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220255513QPNTpfhjTh7aX8.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UmvudLXwPovwOpxYYwDuJk7ws1a"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220254170kKURwxFIO5R9eI.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-RL3vdCnGnomXeNxDfuDuZzhFsGc"><br /></div><h4 class="heading-4 ace-line old-record-id-KIkMdNDFqopdYMxjH6xumXM4sob">請依據頁面提示上传所需资料</h4><div class="ace-line ace-line old-record-id-ML4ud909joV2nNxfmzWu4EAZs5k">为确保您的账户信息安全及审核顺利完成，请务必按照页面要求准备并上传完整资料，同时注意以下事项：</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-A5IFdIubxo6DUbxdlYduKKBcsPh"><div>所提交的资料需内容真实、清晰、无遮挡；</div></li><li class="ace-line ace-line old-record-id-SQPkdKPUCoRvJkxy6BrukeOwsAe"><div>支持的文件格式：JPG、JPEG、PNG、PDF，单个文件大小不得超过10MB；</div></li><li class="ace-line ace-line old-record-id-XhWvdQ8iQormZsxGkt4uFJoasEg"><div>每次最多上传<strong>9个文件</strong>，建议您提前准备完整资料后一次性提交，避免超出上传限制；</div></li><li class="ace-line ace-line old-record-id-KXdadlm4UoCxUdxT8EMuS73msGe"><div>若系统提示您上传资金来源证明，请参考《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791510667">資金來源證明FAQ</a>》准备相应文件；</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-Sry0d1ODaobJhNxpnI6uqHjysTd"><br /></div><div class="ace-line ace-line old-record-id-AGjVdfoF8oFhoZxmgoFuNKo7sOg">如在提交过程中遇到任何问题，欢迎随时联系MEXC在线客服协助处理。</div><div class="ace-line ace-line old-record-id-R7gudfM1EoxSasxBrpLunqassJl"><br /></div><p></p><h3 class="heading-3">2. 资料审核与风控分析流程</h3><div class="ace-line ace-line old-record-id-L9rrdrFr1old93x7t9LuTXRWsid"><br /></div><div class="ace-line ace-line old-record-id-Tbywd4b9pojvydxVdqluu1KGsDc">在您提交资料后，我们将对您提供的资料进行审核，审核流程通常分为两个阶段，具体流程会根据账户实际情况有所不同：</div><div class="ace-line ace-line old-record-id-LjUpdPrRaop5BkxhqmpuH55es2c"><br /></div><h4 class="heading-4 ace-line old-record-id-XeHWdxx8XosA5TxHmKBuTVIjs6b">资料审核阶段</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-ZKQIdrzsio0BGFx3RkiuL59jssd"><div>审核时间通常为3个工作日左右，实际时间可能视具体情况略有不同，敬请理解与耐心等待。</div></li><li class="ace-line ace-line old-record-id-Nm4IdeDXko8ORhxFsbxuNOmlsUg"><div>审核结果将通过站内信和账户邮箱发送通知，请您留意相关邮件，或前往官网【账户风控审核】查看审核进度；</div></li></ul><div class="ace-line ace-line old-record-id-Apa1dM0NYod1IlxgqHRuGxKpsof"><br /></div><h4 class="heading-4 ace-line old-record-id-JrTndaQ0fo6eUBxqildujj3gs6d">账户风控分析阶段</h4><div class="ace-line ace-line old-record-id-Txf9dlSDBocILbxowfzuygnrstf">每个账户的情况和操作行为各不相同，平台的风控系统将根据多项因素进行动态判断，以决定是否需要进入风控分析阶段。部分账户在资料审核通过后，系统将启动风控分析流程，用于进行更全面的评估。</div><div class="ace-line ace-line old-record-id-ApaidtvofocErDxdttIuIRKWsjb">您可在官网【账户风控审核】页面查看预计分析时长，该时长仅供参考，代表当前风控预估结论。</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-K3mUdriVjoP7nJxrS6XuQYqfsZb"><div>风控分析过程中，系统可能会要求您补充资料，请留意页面通知或邮件提示并及时配合提交；</div></li><li class="ace-line ace-line old-record-id-JI8QdTRPfo6sVLx9cIZudjN8sNf"><div>在资料审核与风控分析期间，账户部分功能将继续受到限制，相关限制无法手动或提前解除；</div></li><li class="ace-line ace-line old-record-id-Hifbd9j7Lo8RdjxxoWLunoPVsyI"><div>请勿重复提交资料，以免造成系统识别异常，影响整体审核进度；</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-YFymdt7ZGoLoOkxnOBTu9rntsgg"><div>在特殊情况下，账户风控状态可能因系统动态判断而发生变更，请您以账户实际状态为准。</div></li></ul><div class="ace-line ace-line old-record-id-E1hMd8HbVoZLRvxxk79uWP7ws6e"><br /></div><p></p><h3 class="heading-3">3. 账户风控完结与通知</h3><div class="ace-line ace-line old-record-id-WXoAdDlqposeeAxz0KPu4OF0sBb">当您的账号风控审核申请完结后，系统将通过站内信及账户绑定邮箱发送通知，请您及时查收相关邮件，确认账户的实际风控状态。</div><div class="ace-line ace-line old-record-id-RLlQdLOfdo1Kz7xrWdSujHVVsOf"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-FvZ2dioQ5oyd0Jxv8pruCdoosXd">如您对风控结果或账户功能的使用有任何疑问，欢迎通过官网渠道联系 MEXC 在线客服，我们将竭诚为您提供协助。感谢您的理解与支持。</div></div>
自助【提交解除風控資料】指南
<p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">為了提升MEXCers的使用體驗，MEXC上線了【提交解除風控資料】功能。如您的MEXC帳號提示風控狀態，可透過【提交解除風控資料】自助上傳相關資料，以便更快速地解除帳號風控。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:17pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">一、哪些情況可以自助提交解除風控資料</span></strong></h2><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">1.如您在帳戶使用過程中提示被風控。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">2.您的帳戶功能被限制使用。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:17pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">二、如何填寫找回申請</span></strong></h2><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">1. 登入MEXC帳戶，進入【幫助中心】頁面。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><img src="https://lh7-us.googleusercontent.com/_Hu_etVXkLjIP4w-AzVN1nqUOXZzhyV1E0GZuoP1nCGGEivhyVz4oszNjzdBifBpdQNEUrjTpEDeTCO212qI5sA0IYQPHsDtWhQ_g191aD9goo-eOvQHnhhqqgijj1Ol8yEytVtVHl0efbHL8fcflt8" width="602" style="margin-left:0px;margin-top:0px" /></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">2.點選【提交解除風控資料】，進入申請頁。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/gSKG7WiCCPuJa0cxn6CDf8aFA9zakRYHfWchLcW89ELsIr1JHLUrmlQ3ucuhzycQDDYflDsaKU9972xe-3A4n-AsH0bP7UxodSNFZPf4A2mvKaLj5tA5dp_GNggFh9aOfiRVx9ur9wzcRIQCqNOrsx8" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">3.點選【申請】，進入資料提交頁面。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/IUlzFaUBtzl9QFnmEFdQs_Maysgyzr_US_Z3OZ2jp0oZi7YXDr2L6SdAMd0EIwo0_V2L6hYaJMOVMNTeZB99835e5llluLqV7r7i6hutUPdsKdxm8Q6b-606lgSa8tinwKY7UBIX3e1A8R1zPVYl-lk" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">4.依頁面提示要求進行資訊填寫及資料上傳。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/rC6HLhUYHavj42vOSk0J5waVrSNrVnWByO1-yKZzAUQCekbqS3KzJ8-NAc0KrSoGvT4upJ1qAHK5-s1viQg4uO78_PilQZtzF4gcn_y9F_y1t0DCusE_M3Pwwtn4C-Gr2hYc3PXvcp6SkJYT2DYC0zQ" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">5.點選【提交紀錄】可以查看目前提交資料審核進度或歷史申請結果。</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> a.若申請審核通過，MEXC將會在申請狀態中進行相應的說明並進行郵件通知。</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> b.若申請審核不通過，MEXC將會在申請狀態中進行相應的說明並進行郵件通知，您可以透過郵件連結跳轉或</span><a href="https://www.mexc.co/zh-TW/support/apply-risk-control" style="text-decoration:none" rel="nofollow"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">幫助中心</span></a><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">重新提交。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/J-fJ5g2a8qmCH0hl6sjwnKRkEhigH_gZaKEHVxUUp7SjOuCtlwbD_1n-twy78dKfXGpkpHFGrThoAFqo92N-FeX1ZjAmSsojztf9ni8WENWKbwZwVELOaUanK0irRhIB-QkkrfTrWTecRV8WkQW1D3E" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">6.如審核結果為不通過，請您仔細閱讀不通過的原因並重新提交。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/9vuOgL-lVZ-c4q4WRRXtFxeYDGIufh6_DYdwEphHbs0Afm-CaljsEXbMIryKyue0pR-X_MuWT6cnlyGo4l0CSqYuzzqNVDZEb9sbBIzdWyTUBWZ9MWJW3R7B-0MKpvrPx6_m_yz_NrsMxOSmfWOnWUc" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">注意事項：</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">1.提交資料後，人工審核預計會在1-3個工作天內完成審核，您的申請結果會收到郵件通知，請您在提交後留意查看郵箱。同時，您也可以透過提交記錄來查看審核結果。</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">2.特殊情況下，風控狀態可能會發生變化，請您以帳戶的實際風控狀態為準，如您有任何疑問，請隨時聯繫MEXC線上客服進行諮詢。</span></p><br /><br /></strong></p><p></p><p></p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p>MEXC</p><p>2023年11月1日</p>