How to Report Stolen Funds Transferred into an MEXC Account
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>If you have been a victim of online theft, and the stolen funds were transferred to an account on MEXC, you can click on [<a href="https://www.mexc.com/support/requests/report">Report Abnormal Funds</a>] to submit a report ticket and provide the following information:</div><p> </p><div>1. Detailed timeline and explanation of the incident.</div><div>2. A screenshot/video of the withdrawal from your account's wallet for MEXC to confirm that you are the owner of the compromised wallet.</div><div>3. Transaction details, including the compromised wallet address and the MEXC address that received the stolen funds.</div><div>4. All blockchain TxIDs involved in the circulation, along with explanations (please provide TxIDs with redirect links):</div><div>For example, TxID of the transaction from wallet address A to wallet address B: XXX </div><div>TxID of the transaction from wallet address B to MEXC account address: XXX</div><div> </div><div>Notes：</div><div>1. Based on the provided information, MEXC may temporarily freeze any assets suspected of being stolen in order to ensure the security of the assets.</div><div><div><div>2. To keep the assets frozen, you must submit a ticket through [<a href="https://www.mexc.com/support/requests/report">Report Abnormal Funds</a>], and a law enforcement request must be submitted within 48 hours. Please use the following link to submit a law enforcement request, and the platform will process your request promptly:</div><div><div> a. Law Enforcement Request Submission Link: <a href="https://www.mexc.com/support/requests/legal">https://www.mexc.com/support/requests/legal </a></div><div> b. If law enforcement requires more time to submit the request, MEXC may, at its discretion, extend the freeze period after you provide a valid police report receipt.</div></div></div></div><div> </div><div>After receiving a valid law enforcement request ticket, MEXC will directly cooperate with law enforcement officers to address the stolen funds and attempt to resolve your case as much as possible. Please note that MEXC may not be able to share detailed information about the investigation with you. You can contact the law enforcement department directly for the latest updates.</div><p> </p><p> </p><p>MEXC</p><p>December 31, 2023</p></div>
Stolen Asset Handling Process
<div>If your crypto assets have been stolen, defrauded, or transferred to MEXC by someone else through illegal means, you may file a report to MEXC through the following process:</div><ol style="list-style-type:decimal"><li><div>You must complete KYC verification on MEXC or provide proof of identity.</div></li><li><div>You must provide supporting documents that are sufficient to prove that the reported address/account is associated with your crypto assets, including but not limited to: screenshots of your digital wallet/account transfer history, transaction ID, transfer address, and a detailed text description of the case.</div></li><li><div>MEXC will temporarily freeze the relevant assets or accounts if the supporting documents submitted by you are genuine and sufficient.</div></li><li><div>You must provide proof of police acceptance of the case within 48 hours of submitting the supporting documents. If you fail to provide the appropriate proof, MEXC will unfreeze the frozen assets or accounts as appropriate.</div></li></ol><div>You must ensure that the information you provide to MEXC is true and legal, otherwise you will bear the corresponding responsibility and consequences arising from it.</div><div>If a law enforcement officer requires assistance from MEXC, he/she may submit a mutual legal assistance (MLA) request via the following method:</div><p> </p><ul style="list-style-type:disc"><li>Visit the MEXC Law Enforcement Online Request System<a href="https://www.mexc.com/law-enforcement"> </a>：<a href="https://www.mexc.com/support/requests/legal">https://www.mexc.com/support/requests/legal</a></li></ul><div><strong style="font-weight:bolder">Please note</strong> that when submitting an MLA request, you need to provide the identification of the law enforcement officers associated with the case together with a legally valid MLA. The MLA must clearly state the information to be inquired about or other matters with which you need assistance.</div>
[Issue Escalation Application] Guide
<div><h3 class="heading-3 ace-line old-record-id-NWFSdM5kuog1xlx9yfXu1vvosrf">1. Please click [Submit Application] to access the submission page for this application.</h3><div style="text-align:center" class="image-uploaded gallery old-record-id-X9IPdcTupopQXSxURznu378GsKy"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309954UOzv5ePla7QIHx.png" /></div><div class="ace-line ace-line old-record-id-OPPhd6kaQoJdNVxJgsOumQxesUa"><br /></div><h3 class="heading-3 ace-line old-record-id-GWU7d5LsXofpJtxJ7idulSRzsPc">2. Please enter the details for this application as per the prompts displayed on the page.</h3><div class="ace-line ace-line old-record-id-GtKId01NFoSZxwx50w5uE3flsSb">A. <strong>Instructions for Filling in Trading-Related Applications</strong></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-QdoRdMZMfoyPyaxs1h5uUEe8sib"><div>Trading Pair: Please select the trading pair involved in this application on the application page.</div></li><li class="ace-line ace-line old-record-id-NlzmdXnXAoptZYxNdA1ukVXZseg"><div>Trading Order Screenshot: Please locate the relevant trading order for this application on the MEXC official website or MEXC App and upload a screenshot of the trading order.
How to locate the trading order:
App: On the homepage, tap on the user icon in the upper left corner - [Transactions].
Web: Visit the official MEXC website, log in, and click on [Orders]. Alternatively, click <a href="https://www.mexc.com/orders/spot?tab=deal">here</a> for quick access.</div></li><li class="ace-line ace-line old-record-id-RKKfduZc2otJnTxofhHuNGWTskd"><div>Issue Description: Please describe the issue for this application, including but not limited to the situation, the time of occurrence (please specify your time zone), and the platform used (App/Web).</div></li><li class="ace-line ace-line old-record-id-DCrKdBjPSoOkrTxGrJUumjuhsch"><div>Relevant Screenshots/Videos: Please upload screenshots or videos relevant to the issue.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-C8ImdUwVVoZTyWxQtCNu4lGwsSd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309874Bv5500FPgIbTLM.png" /></div><div class="ace-line ace-line old-record-id-CrbAdcqUmoS40exo6UCuDWtOsRc"><br /></div><div class="ace-line ace-line old-record-id-QooIds0g3oHvEKxDlRnu3ks5s2g"><strong>B. Instructions for Filling in Information for Event-Related Applications</strong></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-F6OhdQjoco5VWEx2YX7ubHYgsOb"><div>Event Link: Please input the link to the event involved in this application.</div></li><li class="ace-line ace-line old-record-id-EHzKd44bwo5hSOxfY4UuCZiHsXb"><div>Completed Event Tasks: Please fill in the list of relevant tasks you have completed, including the task names and descriptions.</div></li><li class="ace-line ace-line old-record-id-JuG7dOO15o6QxnxhRCquLX6XsDd"><div>Issue Description: Please describe the issue for this application, including but not limited to the time you participated in the event (please specify your time zone) and any prompt messages on the page when claiming rewards.</div></li><li class="ace-line ace-line old-record-id-Nn2ZdkWxjoi5OJxGdHkuOyzKsKo"><div>Relevant Screenshots/Videos: Please upload screenshots/videos of the reward records involved in this application.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-LUIgdGx69ovb7txrodoukv7AsHc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309859EpT2XULVfLFwBH.png" /></div><h3 class="heading-3 ace-line old-record-id-TiBDdIxZioT79UxGhkzuMGims9e">3. <strong>Viewing History Records</strong></h3><div class="ace-line ace-line old-record-id-XZWGdY0XsolXiaxDzpeuK58jsjg"><br /></div><div class="ace-line ace-line old-record-id-AlhVdS5q4oBCilx5ZnUuTY5Lszn">Clicking [Submission History] allows you to check the review progress of the current application and the results of past applications.</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-VCPPdIVUooFZqdxotDZuehQiscf"><div>If the application review is in progress, MEXC will provide relevant explanations in the application status and notify you via email.</div></li><li class="ace-line ace-line old-record-id-XWNNdhIBJotBa3xOfVau4vCAsee"><div>If the application is rejected, MEXC will provide explanations in the application status. Please carefully read the reasons for the rejection. If you still want to submit the application, feel free to contact MEXC's online customer service at any time. <strong>We will do our best to assist you!</strong></div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-UTRmdwrsEoumZlxx4s4upjghs1d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309601Ec3MDbM3xvZGLo.png" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-NlOudQmTootgGTxISxNum9QNsSe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309379TpI9R0pe0bEGVY.png" /></div><h3 class="heading-3 ace-line old-record-id-NjvjddKmOoTjMMxu2GuurrDrs1e">4. Important Notes</h3><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-RVWKdcuiNoY9VjxInofuozXKsfe"><div>To efficiently address your issue, please ensure that the information you provided is as accurate as possible. </div></li><li class="ace-line ace-line old-record-id-J7hrdNL4voKNsfxoAzZujF8Bsi0"><div>After you submit the application, the MEXC Customer Service representative will complete the review within 1 business day (estimated). The result of your application will be notified to you via email, so please check your inbox. Additionally, you can also check the review result through the submission history.</div></li><li class="ace-line ace-line old-record-id-J6I2dvYPqoXdSix16hEuYVtYsad"><div>Please note that the application link is only valid for a limited time. If the link has expired but you still need to submit an application, feel free to contact MEXC's online customer service at any time. <strong>We will do our best to assist you!</strong></div></li></ul></div><p><span class="lark-record-clipboard"></span></p>