Customers Bank Joins Qualia’s Bank Partner Network

The collaboration will enhance existing accounting clearance and fraud protection capabilities

Customers Bancorp, Inc. announced that the organization has joined the Qualia Bank Partner Network. Combining Customers Bank’s existing title and escrow services with Qualia’s leading AI-powered digital real estate closing platform will create a seamless onboarding and transaction experience for settlement service providers nationwide.

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title and escrow companies using Customers Bank’s and Qualia’s platforms will benefit from services and integrations that include streamlined onboarding and set-up, automated clearing of account items, positive pay file delivery, and daily clearing. Future enhancements will include full integration with Qualia Shield, a best-in-class wire fraud prevention solution built for title and escrow professionals. This integration will allow customers to originate wires from Qualia software and receive incoming wires directly in their software environment, improving efficiency, reducing errors, and incorporating fraud prevention directly into workflows.

“Title and escrow companies are under increasing pressure to move faster while maintaining the highest standards of accuracy and security,” said Brett Shulick, Executive Vice President, Managing Director of Title Solutions, Customers Bank. “By joining the Qualia Bank Partner Network, we’re helping clients streamline workflows, reduce manual touchpoints, and improve the speed and reliability of critical accounting and payment processes. The result is a more efficient operation and a better overall experience for the customers they serve.”

The Qualia Bank Partner Network includes a shortlist of the nation’s top-tier escrow banking institutions. In an industry where transactions involve the movement of large sums of money within tightly defined closing timelines, the enhanced capabilities created from this collaboration will help reduce friction and support more efficient and reliable processes. Additionally, customers earn credits that can be used to cover bank fees and other technology costs that would otherwise not be available.

“Our collaboration with Qualia is just one example of how we’re continuously investing in smart digital solutions that enhance security, scalability and ease of use, especially for specialized industries like title and escrow,” said Sam Sidhu, President and CEO of Customers Bank. “Customers Bank and Qualia are a natural fit – our tech-forward banking model complements Qualia’s innovative real estate closing platform, creating a symbiotic partnership that delivers faster, safer closings. It’s part of our commitment to building connected partnerships that power high-growth customers and the future of banking.”

Customers Bank remains committed to investing in banking capabilities tailored to meet its clients’ unique needs. In October 2025, the Bank added a 16 person, nationally recognized title-industry banking team that brings deep industry knowledge and a full-service support model to deliver exceptional service to clients across the title insurance and real estate settlement ecosystem.

“We’re excited to welcome Customers Bank to the Qualia Bank Partner Network,” said Jackson Reynolds, Chief Strategy Officer at Qualia. “Banking integrations are central to delivering a smoother, and more secure closing experience. Customers Bank brings the industry expertise and digital capabilities to help our customers do exactly that, making them a natural partner.”

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