MEXC's platform information, such as verification codes, price change information, and position change notifications, will be communicated to users via email, SMS, in-app notifications, etc.,MEXC's platform information, such as verification codes, price change information, and position change notifications, will be communicated to users via email, SMS, in-app notifications, etc.,
Learn/Trading Guide/User Guide/Why Am I Un... From MEXC?

Why Am I Unable to Receive Email Notifications From MEXC?

Jul 16, 2025MEXC
0m
#Basic
WHY
WHY$0.00000001529-11.46%
ChangeX
CHANGE$0.00137967+0.10%
Octavia
VIA$0.0125+21.35%
RWAX
APP$0.0004305-3.71%
Ethereum Classic
ETC$12.67+3.34%

MEXC's platform information, such as verification codes, price change information, and position change notifications, will be communicated to users via email, SMS, in-app notifications, etc., allowing users to receive relevant information promptly.

If you have successfully linked your email but are not receiving email notifications from MEXC, you can try the following methods introduced in this article.

1. What to Do if You Are Not Getting Emails


1.1 Verify that the email address entered during sign-up is correct

Open the MEXC official website and log in. Click on the user icon in the top navigation bar and select [Security] in the dropdown list. On the Security page, you can see that you have linked your email for email verification successfully.

Check whether the linked email is the one where you receive verification codes. If not, click the [Change] button on the right to relink. You can learn how to make modifications through the article "How to Change the Email Address Linked to Your MEXC Account."


1.2 Check the junk folder or other folders in your mailbox

Please check the junk folder or other folders in your linked email to confirm whether the email service provider has placed MEXC emails in folders other than the inbox.

If MEXC emails are placed in the junk folder or other folders, you can add MEXC emails to the whitelist in the settings so that future MEXC emails will appear in the inbox. The following sections detail how to manually add MEXC email domains to the whitelist, so please continue reading below.

1.3 Check if the email client is functioning properly

If you are using an email client app, you need to check if the email client is functioning properly, such as whether the network connection is smooth, whether the email client version is too outdated, whether third-party clients are used, and whether there are conflicts with your antivirus software.

If you are unable to rule out the possibilities or have any doubts, you can try using the web version of the mailbox. Please make sure to use the official website link.

1.4 Check if your email inbox is full

If your inbox capacity has reached its limit, you may not be able to send or receive emails. You can delete outdated, unimportant, and advertising emails to make room for receiving MEXC emails.

1.5 Choose mainstream email providers such as Gmail and Outlook

Try to choose mainstream email providers such as Gmail, Outlook, Hotmail, Yahoo, iCloud, etc., for linking and receiving email notifications. Since some companies automatically block external emails, it is not recommended to use your company's work email for sign-up.

1.6 There may be network delays, so it is recommended to check your inbox again later. The verification code is valid for 15 minutes.

Due to network transmission delays, delays in processing mechanisms of sending and receiving servers, settings of receiving clients, etc., email notifications may be delayed. Therefore, you can check your inbox again after a while to see if any emails have been delivered.

1.7 If you still cannot receive emails, they may be intercepted. You need to manually add the MEXC email domain to the whitelist and then try to receive the email again.

For instructions on how to manually add the MEXC email domain to the whitelist, please continue reading below.

2. How to Set Up Email Address Whitelist


We will demonstrate using Gmail and Outlook.

2.1 Setting Whitelist on Gmail


Log in to your Gmail account at https://accounts.google.com.


On the mailbox page, click on the settings icon [⚙️] in the top right corner and select [See all settings].


Click on [Filters and Blocked Addresses] to see if MEXC emails are blocked. If there is a setting blocking the MEXC domain or email, please remove the MEXC domain.


On the "Filters and Blocked Addresses" page, click on [Create a new filter]. Enter the MEXC domain address or email address in the "From" field, such as mexc.com, and click [Continue].


Check "Never send it to Spam" and click [Continue] to verify your identity.


After verifying your identity, the whitelist is set successfully. On the "Filters and Blocked Addresses" page, you can see the whitelist settings that were just completed.


Note: After setting up the whitelist successfully, it may take some time for some email service providers to take effect. It is recommended to wait for 10 minutes before trying to receive the email verification code again.

2.2 Setting Whitelist on Outlook Mail Outlook


Log in to your Outlook Mail account at https://outlook.office365.com/.


On the mailbox page, click on the settings icon [⚙️] in the top right corner and select [Junk email] under in the "Mail" section.

On the "Junk email" page, you can check if MEXC emails are blocked under "Blocked senders and domains". If the MEXC domain or email is blocked, please remove the MEXC domain.

Under "Safe senders and domains", click on [+ Add] and enter the MEXC domain address or email address, such as mexc.com, then click [Add]. Click [Save] to complete the whitelist setting.


Note: After setting up the whitelist successfully, it may take some time for some email service providers to take effect. It is recommended to wait for 10 minutes before trying to retrieve the email verification code again.

2.3 MEXC Domain and Email Whitelist


Domain Whitelist:

Email Whitelist
  • mexc@email.mexc.link
  • mexc@email.mexc.ci
  • mexc@email.mexc.cg
  • mexc_official@email.mexc.link
  • do_not_reply@mailer.mexc.sg
  • mexc@notice.mexc.link
  • mexc@notice.mexc.cg
  • mexc@notice.mexc.ci
  • mexc@info.mexc.link
  • mexc@info.mexc.cg
  • mexc@info.mexc.ci
  • dontreply@notification.mexc.link
  • dontreply@notification.mexc.cg
  • dontreply@notification.mexc.ci

Disclaimer: This information does not provide advice on investment, taxation, legal, financial, accounting, consultation, or any other related services, nor does it constitute advice to purchase, sell, or hold any assets. MEXC Learn provides information for reference purposes only and does not constitute investment advice. Please ensure you fully understand the risks involved and exercise caution when investing. The platform is not responsible for users' investment decisions.

Popular Articles

Is Dogecoin Dead? A Data-Driven Look at DOGE’s Survival Through Market Cycles

Is Dogecoin Dead? A Data-Driven Look at DOGE’s Survival Through Market Cycles

Key TakeawaysDogecoin (DOGE) is not dead; it remains a liquid, actively traded asset with a market capitalization of over $20 billion as of late 2025.Although it trades below its all-time high of $0.7

Is It Worth Staking Crypto? Real Benefits vs Actual Risks

Is It Worth Staking Crypto? Real Benefits vs Actual Risks

Crypto staking promises passive income while you sleep, but is it really that simple?Many investors wonder if locking up their digital assets for rewards makes financial sense, especially when markets

How to Stake XRP? Platforms, Rewards, and Risks Explained

How to Stake XRP? Platforms, Rewards, and Risks Explained

Many XRP holders wonder if they can earn passive income through staking their tokens. While XRP doesn't support traditional Proof-of-Stake mechanisms, multiple platforms offer genuine ways to generate

What Is Bitcoin Staking and How Does It Work?

What Is Bitcoin Staking and How Does It Work?

Bitcoin holders looking to generate passive income without selling their assets now have options beyond traditional trading. This guide explains bitcoin staking, how it works, the rewards you can expe

Hot Crypto Updates

Argentina's President Mired in Crypto Scandal: The Calculated Launch and Political Manipulation Behind Libra's Collapse

Argentina's President Mired in Crypto Scandal: The Calculated Launch and Political Manipulation Behind Libra's Collapse

Key Takeaways Argentine President Milei promoted the Libra cryptocurrency on February 14, 2025, which crashed 85% within hours, causing investor losses exceeding $251 millionCongressional investigatio

JPMorgan Launches Tokenized Money Market Fund on Ethereum: A Milestone in Traditional Finance's Blockchain Adoption

JPMorgan Launches Tokenized Money Market Fund on Ethereum: A Milestone in Traditional Finance's Blockchain Adoption

Key Takeaways JPMorgan Asset Management debuts its first tokenized money market fund on Ethereum mainnetQualified investors gain on-chain access to U.S. dollar yields backed by Treasury securitiesThe

XRP Price Breaks Critical Support: Technical Analysis Reveals Deep Pullback Risks and Trading Strategies

XRP Price Breaks Critical Support: Technical Analysis Reveals Deep Pullback Risks and Trading Strategies

Key Takeaways XRP price breaks below critical $2.40 support level, technical indicators signal intensifying bearish momentumRelative Strength Index (RSI) and moving averages form death cross, indicati

StraitsX Launches on Solana: Singapore and U.S. Dollar Stablecoins Enable Instant Currency Exchange in Digital Forex Revolution

StraitsX Launches on Solana: Singapore and U.S. Dollar Stablecoins Enable Instant Currency Exchange in Digital Forex Revolution

Key Takeaways StraitsX to launch Singapore Dollar (XSGD) and U.S. Dollar (XUSD) stablecoins on Solana blockchainUsers can execute instant SGD/USD swaps on Solana network with significantly improved tr

Trending News

Gold continues to hit new highs. How to invest in gold in the crypto market?

Gold continues to hit new highs. How to invest in gold in the crypto market?

As Bitcoin encounters a "value winter", real-world gold is recasting the iron curtain of value on the blockchain.

USDC Treasury mints 250 million new USDC on Solana

USDC Treasury mints 250 million new USDC on Solana

PANews reported on September 17 that according to Whale Alert , at 23:48 Beijing time, USDC Treasury minted 250 million new USDC (approximately US$250 million) on the Solana blockchain .

US S&P Global Manufacturing PMI declines to 51.8, Services PMI falls to 52.9 in December

US S&P Global Manufacturing PMI declines to 51.8, Services PMI falls to 52.9 in December

The post US S&P Global Manufacturing PMI declines to 51.8, Services PMI falls to 52.9 in December appeared on BitcoinEthereumNews.com. The business activity in

Chris Burniske Forecasts Big Changes Coming to Cryptocurrency Market

Chris Burniske Forecasts Big Changes Coming to Cryptocurrency Market

TLDR Chris Burniske predicts that price flows will start driving crypto market narratives. Burniske foresees underperforming cryptocurrencies gaining more attention. Coinbase predicts growth in Q4 202

Related Articles

Seven Years of Excellence! MEXC's 7th Anniversary: Unveiling 5 Key Advantages of Futures Trading

Seven Years of Excellence! MEXC's 7th Anniversary: Unveiling 5 Key Advantages of Futures Trading

As the cryptocurrency market continues its rapid development, Futures trading has become an essential tool for many traders due to its efficiency and flexibility. As a global leader in crypto trading,

Risk Control as a Shield: How to Provide Strong Protection for Users' Assets

Risk Control as a Shield: How to Provide Strong Protection for Users' Assets

In 2025, the crypto market faces both booming enthusiasm and significant risks. Hacker attacks, phishing scams, and price manipulation have made investing a precarious endeavor for ordinary users—one

What Are Prediction Futures?

What Are Prediction Futures?

Cryptocurrency futures trading attracts countless investors with its high leverage and the ability to profit in both rising and falling markets. However, its complex mechanisms such as margin, leverag

Calculation of Futures Yield and Trading Fees

Calculation of Futures Yield and Trading Fees

When trading futures on MEXC or other major exchanges, your trading PNL is based on three components:Trading Fees: The cost incurred during the transaction.Funding Fees: Periodic settlements based on

Sign Up on MEXC
Sign Up & Receive Up to 10,000 USDT Bonus