Unable to Upload Photos During KYC
During the KYC verification process, some users may encounter issues uploading photos. This is usually caused by one of the following reasons:
1）The image format or size does not meet the requirements: Please make sure the uploaded photo is in JPG, JPEG, or PNG format, and the file size must be less than 5 MB.
2）The document information does not match the account information: The uploaded document must be your own valid identity document, and the name must match the information registered on your account.
3）The network connection is unstable: Network fluctuations may interrupt the upload process. It is recommended to switch to a stable network environment and try again.
For a more detailed explanation of the possible causes and corresponding solutions, please refer to Common Questions About KYC Verification.
If the issue still cannot be resolved after the above checks, please send a screenshot of the error message shown on the identity verification page to online customer support. We will verify and handle it for you as soon as possible. Thank you for your understanding and support.