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PANews reported on December 28th that Trust Wallet CEO Eowync.eth updated the progress of the browser extension incident: the forensic investigation is still ongoingPANews reported on December 28th that Trust Wallet CEO Eowync.eth updated the progress of the browser extension incident: the forensic investigation is still ongoing

Trust Wallet CEO: We have received over 2,630 claims and are expediting their processing.

Author: PANewsSource: PANews
2025/12/28 11:11
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PANews reported on December 28th that Trust Wallet CEO Eowync.eth updated the progress of the browser extension incident: the forensic investigation is still ongoing, and Google has responded that it has escalated the support ticket. He hopes to receive the Chrome Web Store review logs soon. Furthermore, the remote worker's device is en route to the security team for further detailed examination.

The extension will now alert affected users when it detects a compromised wallet on their device, urging them to immediately migrate and abandon the old wallet to prevent further losses. Therefore, if you see this banner alert in the extension, please take immediate action. If you do not see the banner alert, your device is functioning normally and no action is required.

Trust Wallet's primary mission is to ensure that compensation is distributed to the right people. Verifying ownership while filtering out fraudsters and hackers is highly complex, thus processing requests takes longer than affected users anticipate. They are improving their tools and processes and developing new extended features to enhance accuracy.

Trust Wallet has received over 2,630 claims and expense reports, more than ten times its usual volume. Claims range from $1.05 million to $3.5 million. Its customer support team is currently experiencing a workload far exceeding previous levels, but is making every effort to process claims as quickly as possible and is actively seeking more support staff.

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