DigiPlus outlines player-first, data-driven responsible gaming roadmap: G2E Asia PH panel

DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus, and GameZone, highlighted the growing importance of responsible gaming in digital platforms as it participated in a panel discussion at the Global Gaming Expo (G2E) Asia Philippines on Dec. 11 at the Manila Marriott Hotel in Pasay City.

Representing DigiPlus on the panel “Innovations in Responsible Gaming and Corporate Social Responsibility (CSR)” was Erick Su, Head of ArenaPlus, the company’s flagship sportsbook platform. The discussion brought together industry leaders to examine how operators and regulators can balance accessibility, innovation, and player protection in an increasingly digital gaming environment.

During the discussion, Mr. Su noted that the always-on nature of digital platforms requires responsible gaming measures to be built directly into platform design and operations. This places greater responsibility on digital operators to embed early safeguards and structured processes that support healthy play.

A proactive, player-first approach to responsible gaming

DigiPlus outlined a four-step responsible gaming framework continually being developed, with new innovations set for broader implementation across its platforms beginning in 2026. The framework covers education, prevention, intervention, and treatment support.

Education starts at onboarding, where DigiPlus provides information on the platform’s responsible gaming features and conducts Know-Your-Customer (KYC) processes to help prevent access by minors or restricted persons.

Using aggregated, consent-based customer data and analytics, the platform reviews general play patterns to identify early signs of risk and recommend preventive measures to help players stay in control.

If and when potential risks are identified, players are then encouraged to use built-in platform tools such as bet and deposit limits, session duration settings, and other responsible gaming options. DigiPlus’ customer support is available 24/7 to assist users in setting up and activating these tools.

For players requiring further assistance, DigiPlus provides guidance on self-exclusion and, where authorized, helps facilitate the process through appropriate regulatory channels. These efforts are complemented by the company’s broader CSR programs and collaborations with external organizations offering professional help and guidance.

“Regulatory requirements are the minimum. To promote sustainable gaming, operators need to be proactive in using technology to deliver responsible gaming measures for players at an early stage,” said Mr. Su.

L-R: Panelists Nerie Aquino; Erick Su, head of ArenaPlus at DigiPlus; Ma. Vina Claudette Oca; and moderator Ryan Hong-Wai Ho at the “Innovations in Responsible Gaming and CSR” session at Day 2 of G2E Asia PH 2025

The panel was moderated by Ryan Hong-Wai Ho, Lecturer and Programme Coordinator (MBA) at the Centre for Gaming and Tourism Studies, Macao Polytechnic University. Fellow panelists Ma. Vina Claudette Oca of the Philippine Amusement and Gaming Corporation (PAGCOR), and Nerie Aquino, Director for Gaming Compliance at a Philippine integrated resort operator, likewise shared perspectives on regulatory developments, player protection, and collaboration across the gaming ecosystem.

DigiPlus’ participation at G2E Asia @ the Philippines 2025 reflects its continued engagement with industry stakeholders as the company advances player-first responsible gaming as a core pillar of sustainable growth.

DigiPlus with its flagship brands BingoPlus, ArenaPlus, and GameZone, also served as the joint Exclusive Conference Track Sponsor of the event.

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