Cutting costs by 70% with crypto payment solutions: the ZenCasino & Finassets case study

The iGaming industry is undergoing a major shift as operators adopt crypto payment solutions and multiple cryptocurrencies to improve efficiency and meet player expectations. According to All iGaming, in Q1 2025, cryptocurrency transactions reached $26 billion, nearly double the volume of the previous year. ZenCasino is one of the operators that successfully leveraged this trend. 

After the casino started using Finassets’ crypto payment gateway, it reduced internal financial operations costs by 70%, activated new revenue streams, improved transaction speed, and switched to a transparent total cost of ownership (TCO) model with no hidden fees. This case study shows how businesses can accept payments smarter in the global economy.

Solving Payment Processing Issues and Reducing Costs

In 2022, ZenCasino faced several issues typical for operators depending on traditional payment methods and fiat currencies:

• Stronger KYC pressure from regulators

• Difficulty with card payments for first-time depositors

• High operational costs of managing traditional payment channels

• Slow payouts affecting player satisfaction

• Limited currency conversion and lack of stablecoin infrastructure

ZenCasino needed not just a new system but a right crypto payment gateway to reduce costs, enable cross border transactions, and improve fraud prevention.

Crypto Payments for Markets with Gambling Restrictions

ZenCasino operates in Spain, Brazil, Poland, Germany, and Italy — global markets where gambling regulations vary widely. In some regions, traditional payment methods are limited. 

With crypto, the casino maintained operational continuity in markets with complex or restrictive payment regulations, without relying on fragile local banking systems.

This allowed ZenCasino to keep financial operations stable and support deposits in regions where traditional providers failed.

Understanding Player Behavior: Instant Payouts Impact on Player Retention

Finassets and ZenCasino conducted a player behavior analysis and identified a critical retention factor:

"Players are willing to wait for a transaction for up to 5 minutes, any longer causes anxiety and leads to churn." — Jana C., CEO, ZenCasino

After integrating crypto transactions, instant payouts became a reality across all networks. This significantly improved player retention and reduced churn at the most sensitive step of the journey – waiting for a payout.

Average Transaction Speeds After Integration

• BEP-20, Polygon, and TON transactions: processed in 0.1–30 seconds

• TRC-20 transactions:  0.1–60 seconds

• ERC-20 and BTC transactions: 0.1 seconds–5 minutes

Fast payouts helped maintain player engagement and prevented session drop-offs.

Smooth Technical Integration: Staging Platform, Production Environment, and Technical Documentation

ZenCasino chose a full API integration. The Finassets team provided full support during the process:

• staging platform for safe pre-launch testing

• technical documentation with API calls and use cases

• guidance from specialists during each step of implementation

• seamless transition to the production in just 2 days

The process included real-time chat support and expert onboarding. Players immediately gained access to the new payment system without any downtime or interruptions to casino operations.

Why Finassets Was Chosen: Expertise & Cost Reduction

Finassets stood out because of its deep expertise in blockchain and iGaming since 2014, as well as its ability to operate globally with legal clarity.

Finassets Matched ZenCasino’s Core Requirements

ZenCasino Needed

Finassets Provided

No spreads, no hidden fees

Transparent total cost of ownership (TCO)

Cut TRC-20 network fees by 50%

TRON Energy optimization

Global player coverage

70+ supported digital assets

Legal foundation for digital currencies

Panama-registered entity

Eliminated delays and resolving issues instantly

Real-time support

Results: From Pain Points to Optimized Operations

After integrating cryptocurrency payments with Finassets, ZenCasino experienced measurable improvements:

• 70% reduction in financial operations costs, including lower TRC-20 network fees and less manual work

• Manual work was minimized, thanks to automation, clear dashboards, and predictable network fees

• No incidents caused by the crypto processing system on Finassets’ side since 2022

• Enhanced security in payment operations

The casino’s team now resolves most issues independently via documentation and interface tools — significantly reducing staff workload.

Final Insight: Why Crypto Payment Solutions Matter

ZenCasino’s case illustrates that crypto provides a competitive edge in speed, cost control, regulation resilience, and customer trust.

Cryptocurrency transactions optimize user experience, increase loyalty, and enable access to previously restricted markets.

“Our model helps operators cut USDT TRC-20 transfer costs by more than half while keeping all fees transparent in a single dashboard,” says Vitalijs Feldmanis, CEO of Finassets.

For operators facing payment processing issues, increasing compliance pressure, or unstable banking channels, this case offers a clear answer: moving to a transparent crypto payment gateway is no longer a “nice to have” but a measurable operational and financial advantage.

ABOUT FINASSETSFounded in 2021, Finassets.io is a global crypto payment gateway specializing in B2B cryptocurrency payment solutions. The platform offers a full suite of tools — from crypto invoicing and payment buttons to automated mass payouts — all built to deliver a secure, scalable, and transparent payment experience.

Finassets is trusted by online businesses worldwide for its low-cost processing and a progressive fee model that decreases from 0.4% down to 0.2% based on transaction volume, making it one of the most competitive pricing structures in the industry.

Disclaimer: This is a sponsored article and is for informational purposes only. It does not reflect the views of Crypto Daily, nor is it intended to be used as legal, tax, investment, or financial advice.