Zoom (ZM) Stock: AI Tools Finally Start Paying Off as Earnings Crush Expectations

TLDR

• Zoom reported Q3 earnings of $1.52 per share on revenue of $1.23 billion, beating Wall Street estimates of $1.44 per share and $1.21 billion
• The company raised its full-year revenue guidance to $4.85-$4.86 billion from $4.83-$4.84 billion and increased profit outlook to $5.95-$5.97 per share
• AI Companion 3.0 launched in September with enhanced features, plus a Custom AI Companion add-on priced at $12 per user monthly
• CEO Eric Yuan reported broad AI adoption across major deals, with strong momentum in the AI-first Customer Experience suite
• Zoom shares dropped 86% from pandemic peak of $568.34 in October 2020, but rose 4% in premarket trading after earnings

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Zoom Communications stock jumped in after-hours trading following third-quarter results that topped analyst expectations. The videoconferencing company posted earnings of $1.52 per share on revenue of $1.23 billion.

Zoom Communications, Inc., ZM

Wall Street had expected earnings of $1.44 per share on revenue of $1.21 billion. Shares climbed 3.8% to $81.60 in after-hours trading.

The results marked a win for Zoom as it works to move beyond its pandemic-era identity. The company raised its full-year guidance after the strong quarter.

Zoom now expects annual revenue between $4.85 billion and $4.86 billion. That’s up from the previous forecast of $4.83 billion to $4.84 billion.

The profit outlook also improved. The company projects adjusted earnings per share between $5.95 and $5.97 for the full fiscal year. The earlier guidance ranged from $5.81 to $5.84.

For the fourth quarter, Zoom expects earnings between $1.48 and $1.49 per share. Revenue should land between $1.23 billion and $1.24 billion. Both figures exceeded analyst estimates.

The company increased its share repurchase authorization by $1 billion. This signals confidence in the business trajectory.

AI Adoption Drives Growth

CEO Eric Yuan highlighted growing adoption of Zoom’s AI tools in the earnings announcement. The company has been pushing hard to integrate artificial intelligence across its product lineup.

Zoom launched AI Companion 3.0 in September with enhanced capabilities. The update offers more personalized AI features for users during meetings and calls.

The company also rolled out a Custom AI Companion add-on. This premium tier costs $12 per user per month and provides advanced AI functionality.

The AI push matters for investors watching tech companies monetize their artificial intelligence investments. Zoom needs to show it can generate revenue from AI to justify development costs.

New products like Phone, Contact Center and Virtual Agent are driving most of Zoom’s current growth. The AI-first Customer Experience suite performed well this quarter.

Yuan noted broad AI adoption across major deals. This suggests enterprise customers are willing to pay for AI-enhanced features.

Hybrid Work Powers Revenue

Zoom has pivoted to focus on hybrid work solutions as remote work patterns evolved after the pandemic. The strategy appears to be working based on the latest results.

This bundling strategy makes Zoom an attractive foundation for future AI monetization. Companies get AI features without paying extra upfront, which drives adoption.

Zoom partnered with Nvidia to enhance its AI capabilities. The collaboration includes Nvidia’s Nemotron open technologies to support AI Companion 3.0. The partnership targets industries like finance, healthcare and government.

Shares rose 4% in premarket trading on Tuesday following the earnings release. The stock has struggled since pandemic highs when videoconferencing became essential for daily life.

Zoom’s stock price peaked at $568.34 on October 19, 2020. Shares have fallen 86% from that all-time closing high as work patterns normalized.

The company beat revenue estimates of $1.21 billion with actual results of $1.23 billion for the third quarter. Adjusted earnings of $1.52 per share topped the $1.44 consensus estimate.

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