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How to Verify My Residential Address on MEXC

<div data-page-id="LJrAdHluVofJzsxm2zSuFyfxsoe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusTioiRPunke2BZErt4nr2zd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Providing proof of address (POA) is part of MEXC's KYC verification process. After registering a MEXC account, you must upload a POA document to complete identity verification and ensure compliance with the laws and regulations of your country or region.</span></div><div class="ace-line ace-line old-record-id-Bimudx12AoQmDlxmoYEug0H7sxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3viSmAx6eiIHgkKazOB5Wb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to verify your residential address and successfully upload the required proof of address document to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-IQtkdNy52oaSESxX2r9uO30JsOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuslMV3wKJr1i2hjkpZACT7mg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-TlQVdZboNojGusxNtV4usGSIsJW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXbWDToCPCUZ4p7ZH2a3p1v"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To complete KYC verification, you need to submit a proof of address (POA) document. Only after submitting the required document can we verify your valid residential address. The POA document is used to confirm your place of residence. During the KYC verification process, you must upload a proof of address document that includes your full name and residential address.</span></div><div class="ace-line ace-line old-record-id-DDWidmtMTo3aQOx9ck8u8ApNswg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X8indq0TOoiksPx10LiuB8PVshd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you upload must meet specific requirements to be accepted as valid proof of your address. It must be issued in your name and match the name of the MEXC account holder. The document must have been issued within the last three months and contain the following information:</span></div><div class="ace-line ace-line old-record-id-Ctz5d8QMqoxSbNxYc32uHyc1sLb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JqfLdOHZhoH57TxRokkuse7msgb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your full name</span></div></li><li class="ace-line ace-line old-record-id-EHJMdzKrrokJ7HxYgsquS7HjsNe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your residential address</span></div></li><li class="ace-line ace-line old-record-id-PQZ0dE6PEot4dvxUiIyuHgZFsag" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issue date</span></div></li><li class="ace-line ace-line old-record-id-TnSvdsBOpoSXnrxyrpkuq2DpsSh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority</span></div></li><li class="ace-line ace-line old-record-id-ORdBddDAmo1mWoxB73LutU9hsuh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority details (such as business entity identifier, contact information, or website)</span></div></li></ul><div class="ace-line ace-line old-record-id-ZcTWd4RRpoeMW5x7vVHurkmKsTb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI9fvHnEWCH4XxKVAniBmFe"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Documents Can Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-OfLGd2l2yotCEcxpgXtuJ7QZsve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GrfQdJKq2oEKzzxBfByulDulsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you provide must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months. Valid POA documents include, but are not limited to:</span></div><div class="ace-line ace-line old-record-id-BzSndN9i3obOnIxj4qqurwSpsAc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VgandSevCocgbyxfYJLu45lvsRd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank statement</span></div></li><li class="ace-line ace-line old-record-id-KYZCdkkNvorw77xy31KuK4GFsRL" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank letter</span></div></li><li class="ace-line ace-line old-record-id-Gj67dryZBocAhYxtrVsu9i38sQc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Mortgage Statement / Passbook</span></div></li><li class="ace-line ace-line old-record-id-O8LPdXGVwoLLe0xBpAautrPXsjd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills for mobile phone, home phone, internet, or TV</span></div></li><li class="ace-line ace-line old-record-id-N0pndEaKCoyyRCxGVmRuWbAAslJ" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Water, electricity or gas bills</span></div></li><li class="ace-line ace-line old-record-id-SvBTdPZ85ovfnGxvFtNuga5qsBg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills from other utility providers</span></div></li><li class="ace-line ace-line old-record-id-OxPDdqCJzoetn1xtYocu0mcFsCg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Letter or notice from government agencies</span></div></li><li class="ace-line ace-line old-record-id-K3tBdnkUoo8XKKxigHRuNWS4sxe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Certificate of voter registration</span></div></li><li class="ace-line ace-line old-record-id-JQGIdDbgPou7qVxkLSlupEUcsSg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Tax assessment</span></div></li><li class="ace-line ace-line old-record-id-OjtXddSZUouwrZxNox7ub0oes7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Temporary registration sheets / Affidavit / Vehicle registration certificate</span></div></li><li class="ace-line ace-line old-record-id-NYcSdGAgLoCGB0x9m4uu8dqWs9P" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Rent bills from real estate agencies</span></div></li><li class="ace-line ace-line old-record-id-UtuMdorF9o93XJxrZvJub66Fsvg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">A document from the employer confirming the address/Home purchase deed</span></div></li></ul><div class="ace-line ace-line old-record-id-ZTxKdz6E0oT2BgxFYNMu8xQpsNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfVUNApeJUkdzMHjYkfZvDg"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What Documents Cannot Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-JePzdsZ4Pobl7bxH6YCuZE1Rsre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BJzwdThY5o8SryxCF4iujDMNsPh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The following documents are not accepted as valid proof of address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-V20qdyDyvoDkKLxt1k7uEuYLsgh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Transaction receipts (even if they display a shipping/billing address)</span></div></li><li class="ace-line ace-line old-record-id-M04kdgBk7ogdqoxOgMBuxUaasLb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Medical bills</span></div></li></ul><div class="ace-line ace-line old-record-id-QbUXd0zDromhKQxydoPupB26sJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusqPqi8vvP6np5ng5vMQ9URd"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Important Guidelines for Uploading Documents</strong></span></h2><div class="ace-line ace-line old-record-id-XV3Cdt4wBo8lccxnwNNuxfybsyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNGimOcQlMTAE2wt7aASEye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Ensure that your document qualifies as valid proof of address. If unsure, refer to the list above.</span></div><div class="ace-line ace-line old-record-id-Isswdale0ot26Jxdpamu2YVBsMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusr2VI5na4iPxSehraDpQSOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) The issue date must not be older than three months. MEXC only accepts proof of address issued within the last three months.</span></div><div class="ace-line ace-line old-record-id-AJU2dU1tbobFErxLQh0uAExfs0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuskXnUgi35WnTXWbBcAXZeMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) The document must contain your full name, address, issue date, and issuing authority.</span></div><div class="ace-line ace-line old-record-id-Pq6VdIztIoibM3x1gqNuTiPXsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusrNLpHK65p5GoptFSgduQxc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) The document must be issued in your name. Make sure the name and address on the document match those submitted during your MEXC account sign-up.</span></div><div class="ace-line ace-line old-record-id-MGYddqpkboi84ZxhcXduejm8srg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusHay52RzR6eDdcUjoPcbUhb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Upload only uncropped, unedited original documents. You may submit a photo or scanned copy of a physical bill, or a PDF file of an e-bill. However, scanned copies or screenshots must not be blurry, reflective, or black and white. Ensure all four corners of the document are visible and that all content is clearly readable.</span></div><div class="ace-line ace-line old-record-id-RoVndSCTzoJHwlxpfwHuhb4rsVi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnaTJi4NvWlr3zrqjzOyFDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) Ensure your document meets the required format and file size. Supported file formats are .PDF, .JPG, and .PNG. Other file formats are not accepted.</span></div><div class="ace-line ace-line old-record-id-FvXydSWkZouKbfxl4jHuc6A9sLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVTdVxyOppzoWCMf1TP13ob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Please note that the review process for proof of address verification may take up to 24 hours to complete. You will automatically receive a notification once the review is complete. There is no need to contact customer support.</span></div><div class="ace-line ace-line old-record-id-Cy86dNdcfoAG6BxXkcFuaZLEsIX"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRxjVsBmvVa6Ou0BejuKNb"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. Frequently Asked Questions (FAQ)</strong></span></h2><div class="ace-line ace-line old-record-id-QiiSdii5eoZ2SSxPE7auzp1lsGg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusuj7A2rmhjXs1CBPM4PYA5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Why is address verification required?</span></h3><div class="ace-line ace-line old-record-id-QcnXdhPsMoPZRCxAMOKuViGUsme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusT2XC3UK5kTsqmfWhLPl2vC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Address verification is part of MEXC's KYC verification process. It is used to confirm your residential address. During the verification process, you must provide your full name, residential address, and a valid proof of address document.</span></div><div class="ace-line ace-line old-record-id-MUpTdQXcgoJHC7xYzHwucQsMsWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusPY29uDewExPGMakjMSyuFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 What is considered an invalid or incomplete address?</span></h3><div class="ace-line ace-line old-record-id-Q8CadN0ihoHDVAxZGDQuijHusEh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmnHyDECIz6iy9J3N4XBK7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Ensure that you provide a complete residential address, including apartment/unit number, street name, and postal code.</span></div><div class="ace-line ace-line old-record-id-RmnddqeqwoPpWwxOnHiuX8v4s9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus4I5pYivgHItIq9Ncaatqdw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Why can't I select my country/region for address verification?</span></h3><div class="ace-line ace-line old-record-id-SQd8d8JsQoQG1txKNhjusDO3s0g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QYpzdcmqqoJUvFxlh4xuF9zesXg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the list of countries currently supporting residential address verification on the product page.</span></div><div class="ace-line ace-line old-record-id-BJFwdjod7o38NPxanhauS167sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusqUQMBc4PMh7VFFe8cTRh4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.4 What are the requirements for address verification?</span></h3><div class="ace-line ace-line old-record-id-YIR3dnaWVoTcYgxRVrNuE562sGc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdT15NbtLxLS5gNZM6Ry0He"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months.</span></div><div class="ace-line ace-line old-record-id-ZKrhdMOnBoLcrXxfW36uXJxAsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusUXWWMADw75iymlzvZa5Txe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.5 How can I update my proof of address?</span></h3><div class="ace-line ace-line old-record-id-WBBBdylVkoAa9ixVNxOuxeUhszd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuso2SXc1dWgtqZEKWtk8OG1g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If your address verification details change, please contact Customer Service.</span></div><div class="ace-line ace-line old-record-id-AaQyd36jloQIYPxHxjvuBbmUsIg"><br></div></div>

Why is KYC Verification Necessary?

<div data-page-id="XG9idruLMofwQ2xoNf6uC11Bs2e" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-Rfh5d1vT8oNaWexIQSBu4y3hsPh"><strong>1. What Is KYC Verification?</strong></h2><div class="ace-line ace-line old-record-id-DLNRdXv9povF9XxTsYquaQJusGc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RTUrdNV05oyZKYxTmE2uK2xyshe"><span style="font-size: 16px;">KYC (Know Your Customer) Verification refers to the process of verifying a user's identity. Completing KYC helps protect your account and assets and effectively reduces risks related to fraud, corruption, and anti-money laundering. In addition, if you accidentally lose your account password or security credentials, your verified KYC information can help you recover access to your account more efficiently.</span></div><div class="ace-line ace-line old-record-id-CYHpd8PrCoZ9zpx723IuvXrUs2b"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HxGvdr6bNoM4bUxaRDYuYCxns4c"><strong>2. Why Is KYC Verification Necessary?</strong></h2><div class="ace-line ace-line old-record-id-J0gsdiXC5oo7dtxnHgWuGgCCsYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GuhMd9BnRoQxcNxIfvTuJIBUsOd"><span style="font-size: 16px;">Users are required to complete KYC verification to access products and services on MEXC. Completing KYC unlocks a smoother and more secure trading experience:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LgGPd6lPjolxgFxN73GuWFRssVb" data-list="bullet"><div><span style="font-size: 16px;">Stronger protection for your account and assets</span></div></li><li class="ace-line ace-line old-record-id-SBIEdaXOMoynPRxHmMDu7565sNd" data-list="bullet"><div><span style="font-size: 16px;">Access to core trading features</span></div></li><li class="ace-line ace-line old-record-id-N0wedxqk3oNu1ixyAlduYPbIsRd" data-list="bullet"><div><span style="font-size: 16px;">Participation in platform events and campaigns</span></div></li></ul><div class="ace-line ace-line old-record-id-BwWTdH2iuoXXyFxX1CFuKyEDsJx"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HRe9dFXTNoaDq9x4ZKduCVYrs5c"><strong>3. Types of KYC Verification</strong></h2><div class="ace-line ace-line old-record-id-I9COdgYdwoFRcOx5M8MucJCbsnh"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="224;120;292;176" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="224"><col width="120"><col width="292"><col width="176"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Ig4odiN5HorKctxP3J0ubrGzsRg"><strong style="font-size: 16px;">Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OHBzdR2HWoG9fUxN5Xou7w4csJz"><strong style="font-size: 16px;">Level</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SnPodg6eooX2CbxY9bhuKHgqsjg"><strong style="font-size: 16px;">Required Information</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W9TpdLxf1oLmV9xtyOGuVMSyslc"><strong style="font-size: 16px;">Verification Method</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="2" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UQ5jdAuj5oPS9hxo5sbujND3sNh"><span style="font-size: 16px;">Individual KYC Verification</span></div><div class="ace-line ace-line old-record-id-MpkfdWPDoowzqdxfHN8uwB9MsLe"><span style="font-size: 16px;">(ID Card, Driver's License, Passport, Residence Permit)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UEnOdWd2UoNAaLxGWOaulfWmsEd"><span style="font-size: 16px;">Primary KYC Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-FooKdxykWoUGyuxi4ReuO5PIswf"><span style="font-size: 16px;">Manual Selection: Nationality, Document Type</span></div><div class="ace-line ace-line old-record-id-VB7xd08xCo9lwKxvoxTurzdAsrg"><span style="font-size: 16px;">Take/upload a photo of the document</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Jwj6dnHPLofhqexlFyMu4rWPszf"><span style="font-size: 16px;">Web, App</span></div><div class="ace-line ace-line old-record-id-L0CrdNGmco8AAuxjIJVuBrHisiF"><span style="font-size: 16px;"><br></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AOqzdgheBoNm2BxrZwWuB9DAsnf"><span style="font-size: 16px;">Advanced KYC Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Q7qPdT3GsoFrQ8xmGhTufgpbsJf"><span style="font-size: 16px;">Manual Selection: Nationality, Document Type</span></div><div class="ace-line ace-line old-record-id-RlkZdTNhHo2eMCxkPcpujhACseC"><span style="font-size: 16px;">Take/upload a photo of the document and complete facial recognition</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q8addak46ouvglxKEWruSdVJsSc"><span style="font-size: 16px;">Web, App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TAYpd5VHIof4UZxqb3vuwz8Ys8g"><span style="font-size: 16px;">Additional Verification</span></div><div class="ace-line ace-line old-record-id-Sh5TdRCtAoGSFLxCDKkutFG7slc"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TmKwdNdnLoPjPVxB8BquSqnjsyg"><span style="font-size: 16px;">Address Verification</span></div><div class="ace-line ace-line old-record-id-EiCdd24rHoMeCRxMg97uyzGgs1d"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-DxxZdaKJYoRJfCxA7Jtujut6sZg"><span style="font-size: 16px;">Provide a valid proof of your current residential address (must be within the last 3 months)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BaLndaNJeo0fQfxfuVVuUUFOseg"><span style="font-size: 16px;">Web Only</span></div><div class="ace-line ace-line old-record-id-PiUCd9KEeo3s6zx9WZuuw35Jscd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GDjrdVIujopWeyxVipGutQcbszd"><span style="font-size: 16px;"><br></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-E3RxdFXIeoxOaJxSMXGuW67qsSe"><span style="font-size: 16px;">Institutional Verification</span></div><div class="ace-line ace-line old-record-id-Voq5dpeX0oRzlZxyowhuOiiSseb"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDdVdBTxuogSsTxqt45ultcpsUd"><span style="font-size: 16px;">-</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-QYFidXSreownyAxDrzAuNui7s6J"><span style="font-size: 16px;">Submit corporate information, including company registration details and board authorization documents</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RIiKdf50CotoM9xhQCIuMsbEsCg"><span style="font-size: 16px;">Web Only</span></div></td></tr></tbody></table></div><div class="heading-2 ace-line old-record-id-HHFsd7GQro6Uvvxkd8Su5q3ksGh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-J1m5dHBqHoaYHJxhT63uLbQCsQb"><strong>4. Who Can Participate in KYC?</strong></h2><div class="ace-line ace-line old-record-id-GufbdxwkPoE4NLxFXeOuiUaasCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FsqTdcotqopXFSxmuyRuVoxIsLe"><span style="font-size: 16px;">Users from countries or regions not restricted by MEXC are eligible to submit KYC verification. Restricted countries or regions are listed in the <a data-lark-is-custom="true" href="https://www.mexc.com/terms">User Agreement</a>. If you experience any issues during the KYC process, contact online Customer Service or submit a <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">support ticket</a> for assistance.</span></div><div class="ace-line ace-line old-record-id-FtEMd0zFSoplwbx7fr1uLOJXsTe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LCO6dNALBo7jxUxzpd2uw3hGseg"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QCyodX00bojJldxZr7uuXmT4s0c" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-RGSgdERG5opFE1x4ZVouMpkusoe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-B4PAdYzpaoU13mx3LcLux6YmsZg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-QLzadyqHko2XcUx4GfyuC0GzsAr" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-XnEMd4PymoFp16xuOYZuo9ans5b"><span style="font-size: 16px;"><br></span></div></div>

How to Verify My Residential Address on MEXC

<div data-page-id="LJrAdHluVofJzsxm2zSuFyfxsoe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusTioiRPunke2BZErt4nr2zd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Providing proof of address (POA) is part of MEXC's KYC verification process. After registering a MEXC account, you must upload a POA document to complete identity verification and ensure compliance with the laws and regulations of your country or region.</span></div><div class="ace-line ace-line old-record-id-Bimudx12AoQmDlxmoYEug0H7sxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3viSmAx6eiIHgkKazOB5Wb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to verify your residential address and successfully upload the required proof of address document to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-IQtkdNy52oaSESxX2r9uO30JsOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuslMV3wKJr1i2hjkpZACT7mg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-TlQVdZboNojGusxNtV4usGSIsJW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXbWDToCPCUZ4p7ZH2a3p1v"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To complete KYC verification, you need to submit a proof of address (POA) document. Only after submitting the required document can we verify your valid residential address. The POA document is used to confirm your place of residence. During the KYC verification process, you must upload a proof of address document that includes your full name and residential address.</span></div><div class="ace-line ace-line old-record-id-DDWidmtMTo3aQOx9ck8u8ApNswg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X8indq0TOoiksPx10LiuB8PVshd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you upload must meet specific requirements to be accepted as valid proof of your address. It must be issued in your name and match the name of the MEXC account holder. The document must have been issued within the last three months and contain the following information:</span></div><div class="ace-line ace-line old-record-id-Ctz5d8QMqoxSbNxYc32uHyc1sLb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JqfLdOHZhoH57TxRokkuse7msgb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your full name</span></div></li><li class="ace-line ace-line old-record-id-EHJMdzKrrokJ7HxYgsquS7HjsNe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your residential address</span></div></li><li class="ace-line ace-line old-record-id-PQZ0dE6PEot4dvxUiIyuHgZFsag" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issue date</span></div></li><li class="ace-line ace-line old-record-id-TnSvdsBOpoSXnrxyrpkuq2DpsSh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority</span></div></li><li class="ace-line ace-line old-record-id-ORdBddDAmo1mWoxB73LutU9hsuh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority details (such as business entity identifier, contact information, or website)</span></div></li></ul><div class="ace-line ace-line old-record-id-ZcTWd4RRpoeMW5x7vVHurkmKsTb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI9fvHnEWCH4XxKVAniBmFe"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Documents Can Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-OfLGd2l2yotCEcxpgXtuJ7QZsve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GrfQdJKq2oEKzzxBfByulDulsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you provide must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months. Valid POA documents include, but are not limited to:</span></div><div class="ace-line ace-line old-record-id-BzSndN9i3obOnIxj4qqurwSpsAc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VgandSevCocgbyxfYJLu45lvsRd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank statement</span></div></li><li class="ace-line ace-line old-record-id-KYZCdkkNvorw77xy31KuK4GFsRL" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank letter</span></div></li><li class="ace-line ace-line old-record-id-Gj67dryZBocAhYxtrVsu9i38sQc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Mortgage Statement / Passbook</span></div></li><li class="ace-line ace-line old-record-id-O8LPdXGVwoLLe0xBpAautrPXsjd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills for mobile phone, home phone, internet, or TV</span></div></li><li class="ace-line ace-line old-record-id-N0pndEaKCoyyRCxGVmRuWbAAslJ" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Water, electricity or gas bills</span></div></li><li class="ace-line ace-line old-record-id-SvBTdPZ85ovfnGxvFtNuga5qsBg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills from other utility providers</span></div></li><li class="ace-line ace-line old-record-id-OxPDdqCJzoetn1xtYocu0mcFsCg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Letter or notice from government agencies</span></div></li><li class="ace-line ace-line old-record-id-K3tBdnkUoo8XKKxigHRuNWS4sxe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Certificate of voter registration</span></div></li><li class="ace-line ace-line old-record-id-JQGIdDbgPou7qVxkLSlupEUcsSg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Tax assessment</span></div></li><li class="ace-line ace-line old-record-id-OjtXddSZUouwrZxNox7ub0oes7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Temporary registration sheets / Affidavit / Vehicle registration certificate</span></div></li><li class="ace-line ace-line old-record-id-NYcSdGAgLoCGB0x9m4uu8dqWs9P" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Rent bills from real estate agencies</span></div></li><li class="ace-line ace-line old-record-id-UtuMdorF9o93XJxrZvJub66Fsvg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">A document from the employer confirming the address/Home purchase deed</span></div></li></ul><div class="ace-line ace-line old-record-id-ZTxKdz6E0oT2BgxFYNMu8xQpsNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfVUNApeJUkdzMHjYkfZvDg"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What Documents Cannot Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-JePzdsZ4Pobl7bxH6YCuZE1Rsre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BJzwdThY5o8SryxCF4iujDMNsPh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The following documents are not accepted as valid proof of address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-V20qdyDyvoDkKLxt1k7uEuYLsgh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Transaction receipts (even if they display a shipping/billing address)</span></div></li><li class="ace-line ace-line old-record-id-M04kdgBk7ogdqoxOgMBuxUaasLb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Medical bills</span></div></li></ul><div class="ace-line ace-line old-record-id-QbUXd0zDromhKQxydoPupB26sJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusqPqi8vvP6np5ng5vMQ9URd"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Important Guidelines for Uploading Documents</strong></span></h2><div class="ace-line ace-line old-record-id-XV3Cdt4wBo8lccxnwNNuxfybsyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNGimOcQlMTAE2wt7aASEye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Ensure that your document qualifies as valid proof of address. If unsure, refer to the list above.</span></div><div class="ace-line ace-line old-record-id-Isswdale0ot26Jxdpamu2YVBsMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusr2VI5na4iPxSehraDpQSOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) The issue date must not be older than three months. MEXC only accepts proof of address issued within the last three months.</span></div><div class="ace-line ace-line old-record-id-AJU2dU1tbobFErxLQh0uAExfs0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuskXnUgi35WnTXWbBcAXZeMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) The document must contain your full name, address, issue date, and issuing authority.</span></div><div class="ace-line ace-line old-record-id-Pq6VdIztIoibM3x1gqNuTiPXsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusrNLpHK65p5GoptFSgduQxc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) The document must be issued in your name. Make sure the name and address on the document match those submitted during your MEXC account sign-up.</span></div><div class="ace-line ace-line old-record-id-MGYddqpkboi84ZxhcXduejm8srg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusHay52RzR6eDdcUjoPcbUhb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Upload only uncropped, unedited original documents. You may submit a photo or scanned copy of a physical bill, or a PDF file of an e-bill. However, scanned copies or screenshots must not be blurry, reflective, or black and white. Ensure all four corners of the document are visible and that all content is clearly readable.</span></div><div class="ace-line ace-line old-record-id-RoVndSCTzoJHwlxpfwHuhb4rsVi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnaTJi4NvWlr3zrqjzOyFDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) Ensure your document meets the required format and file size. Supported file formats are .PDF, .JPG, and .PNG. Other file formats are not accepted.</span></div><div class="ace-line ace-line old-record-id-FvXydSWkZouKbfxl4jHuc6A9sLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVTdVxyOppzoWCMf1TP13ob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Please note that the review process for proof of address verification may take up to 24 hours to complete. You will automatically receive a notification once the review is complete. There is no need to contact customer support.</span></div><div class="ace-line ace-line old-record-id-Cy86dNdcfoAG6BxXkcFuaZLEsIX"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRxjVsBmvVa6Ou0BejuKNb"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. Frequently Asked Questions (FAQ)</strong></span></h2><div class="ace-line ace-line old-record-id-QiiSdii5eoZ2SSxPE7auzp1lsGg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusuj7A2rmhjXs1CBPM4PYA5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Why is address verification required?</span></h3><div class="ace-line ace-line old-record-id-QcnXdhPsMoPZRCxAMOKuViGUsme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusT2XC3UK5kTsqmfWhLPl2vC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Address verification is part of MEXC's KYC verification process. It is used to confirm your residential address. During the verification process, you must provide your full name, residential address, and a valid proof of address document.</span></div><div class="ace-line ace-line old-record-id-MUpTdQXcgoJHC7xYzHwucQsMsWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusPY29uDewExPGMakjMSyuFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 What is considered an invalid or incomplete address?</span></h3><div class="ace-line ace-line old-record-id-Q8CadN0ihoHDVAxZGDQuijHusEh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmnHyDECIz6iy9J3N4XBK7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Ensure that you provide a complete residential address, including apartment/unit number, street name, and postal code.</span></div><div class="ace-line ace-line old-record-id-RmnddqeqwoPpWwxOnHiuX8v4s9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus4I5pYivgHItIq9Ncaatqdw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Why can't I select my country/region for address verification?</span></h3><div class="ace-line ace-line old-record-id-SQd8d8JsQoQG1txKNhjusDO3s0g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QYpzdcmqqoJUvFxlh4xuF9zesXg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the list of countries currently supporting residential address verification on the product page.</span></div><div class="ace-line ace-line old-record-id-BJFwdjod7o38NPxanhauS167sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusqUQMBc4PMh7VFFe8cTRh4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.4 What are the requirements for address verification?</span></h3><div class="ace-line ace-line old-record-id-YIR3dnaWVoTcYgxRVrNuE562sGc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdT15NbtLxLS5gNZM6Ry0He"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months.</span></div><div class="ace-line ace-line old-record-id-ZKrhdMOnBoLcrXxfW36uXJxAsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusUXWWMADw75iymlzvZa5Txe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.5 How can I update my proof of address?</span></h3><div class="ace-line ace-line old-record-id-WBBBdylVkoAa9ixVNxOuxeUhszd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuso2SXc1dWgtqZEKWtk8OG1g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If your address verification details change, please contact Customer Service.</span></div><div class="ace-line ace-line old-record-id-AaQyd36jloQIYPxHxjvuBbmUsIg"><br></div></div>

Why is KYC Verification Necessary?

<div data-page-id="XG9idruLMofwQ2xoNf6uC11Bs2e" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-Rfh5d1vT8oNaWexIQSBu4y3hsPh"><strong>1. What Is KYC Verification?</strong></h2><div class="ace-line ace-line old-record-id-DLNRdXv9povF9XxTsYquaQJusGc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RTUrdNV05oyZKYxTmE2uK2xyshe"><span style="font-size: 16px;">KYC (Know Your Customer) Verification refers to the process of verifying a user's identity. Completing KYC helps protect your account and assets and effectively reduces risks related to fraud, corruption, and anti-money laundering. In addition, if you accidentally lose your account password or security credentials, your verified KYC information can help you recover access to your account more efficiently.</span></div><div class="ace-line ace-line old-record-id-CYHpd8PrCoZ9zpx723IuvXrUs2b"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HxGvdr6bNoM4bUxaRDYuYCxns4c"><strong>2. Why Is KYC Verification Necessary?</strong></h2><div class="ace-line ace-line old-record-id-J0gsdiXC5oo7dtxnHgWuGgCCsYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GuhMd9BnRoQxcNxIfvTuJIBUsOd"><span style="font-size: 16px;">Users are required to complete KYC verification to access products and services on MEXC. Completing KYC unlocks a smoother and more secure trading experience:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LgGPd6lPjolxgFxN73GuWFRssVb" data-list="bullet"><div><span style="font-size: 16px;">Stronger protection for your account and assets</span></div></li><li class="ace-line ace-line old-record-id-SBIEdaXOMoynPRxHmMDu7565sNd" data-list="bullet"><div><span style="font-size: 16px;">Access to core trading features</span></div></li><li class="ace-line ace-line old-record-id-N0wedxqk3oNu1ixyAlduYPbIsRd" data-list="bullet"><div><span style="font-size: 16px;">Participation in platform events and campaigns</span></div></li></ul><div class="ace-line ace-line old-record-id-BwWTdH2iuoXXyFxX1CFuKyEDsJx"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HRe9dFXTNoaDq9x4ZKduCVYrs5c"><strong>3. Types of KYC Verification</strong></h2><div class="ace-line ace-line old-record-id-I9COdgYdwoFRcOx5M8MucJCbsnh"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="224;120;292;176" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="224"><col width="120"><col width="292"><col width="176"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Ig4odiN5HorKctxP3J0ubrGzsRg"><strong style="font-size: 16px;">Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OHBzdR2HWoG9fUxN5Xou7w4csJz"><strong style="font-size: 16px;">Level</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SnPodg6eooX2CbxY9bhuKHgqsjg"><strong style="font-size: 16px;">Required Information</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W9TpdLxf1oLmV9xtyOGuVMSyslc"><strong style="font-size: 16px;">Verification Method</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="2" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UQ5jdAuj5oPS9hxo5sbujND3sNh"><span style="font-size: 16px;">Individual KYC Verification</span></div><div class="ace-line ace-line old-record-id-MpkfdWPDoowzqdxfHN8uwB9MsLe"><span style="font-size: 16px;">(ID Card, Driver's License, Passport, Residence Permit)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UEnOdWd2UoNAaLxGWOaulfWmsEd"><span style="font-size: 16px;">Primary KYC Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-FooKdxykWoUGyuxi4ReuO5PIswf"><span style="font-size: 16px;">Manual Selection: Nationality, Document Type</span></div><div class="ace-line ace-line old-record-id-VB7xd08xCo9lwKxvoxTurzdAsrg"><span style="font-size: 16px;">Take/upload a photo of the document</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Jwj6dnHPLofhqexlFyMu4rWPszf"><span style="font-size: 16px;">Web, App</span></div><div class="ace-line ace-line old-record-id-L0CrdNGmco8AAuxjIJVuBrHisiF"><span style="font-size: 16px;"><br></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AOqzdgheBoNm2BxrZwWuB9DAsnf"><span style="font-size: 16px;">Advanced KYC Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Q7qPdT3GsoFrQ8xmGhTufgpbsJf"><span style="font-size: 16px;">Manual Selection: Nationality, Document Type</span></div><div class="ace-line ace-line old-record-id-RlkZdTNhHo2eMCxkPcpujhACseC"><span style="font-size: 16px;">Take/upload a photo of the document and complete facial recognition</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q8addak46ouvglxKEWruSdVJsSc"><span style="font-size: 16px;">Web, App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TAYpd5VHIof4UZxqb3vuwz8Ys8g"><span style="font-size: 16px;">Additional Verification</span></div><div class="ace-line ace-line old-record-id-Sh5TdRCtAoGSFLxCDKkutFG7slc"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TmKwdNdnLoPjPVxB8BquSqnjsyg"><span style="font-size: 16px;">Address Verification</span></div><div class="ace-line ace-line old-record-id-EiCdd24rHoMeCRxMg97uyzGgs1d"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-DxxZdaKJYoRJfCxA7Jtujut6sZg"><span style="font-size: 16px;">Provide a valid proof of your current residential address (must be within the last 3 months)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BaLndaNJeo0fQfxfuVVuUUFOseg"><span style="font-size: 16px;">Web Only</span></div><div class="ace-line ace-line old-record-id-PiUCd9KEeo3s6zx9WZuuw35Jscd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GDjrdVIujopWeyxVipGutQcbszd"><span style="font-size: 16px;"><br></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-E3RxdFXIeoxOaJxSMXGuW67qsSe"><span style="font-size: 16px;">Institutional Verification</span></div><div class="ace-line ace-line old-record-id-Voq5dpeX0oRzlZxyowhuOiiSseb"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDdVdBTxuogSsTxqt45ultcpsUd"><span style="font-size: 16px;">-</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-QYFidXSreownyAxDrzAuNui7s6J"><span style="font-size: 16px;">Submit corporate information, including company registration details and board authorization documents</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RIiKdf50CotoM9xhQCIuMsbEsCg"><span style="font-size: 16px;">Web Only</span></div></td></tr></tbody></table></div><div class="heading-2 ace-line old-record-id-HHFsd7GQro6Uvvxkd8Su5q3ksGh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-J1m5dHBqHoaYHJxhT63uLbQCsQb"><strong>4. Who Can Participate in KYC?</strong></h2><div class="ace-line ace-line old-record-id-GufbdxwkPoE4NLxFXeOuiUaasCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FsqTdcotqopXFSxmuyRuVoxIsLe"><span style="font-size: 16px;">Users from countries or regions not restricted by MEXC are eligible to submit KYC verification. Restricted countries or regions are listed in the <a data-lark-is-custom="true" href="https://www.mexc.com/terms">User Agreement</a>. If you experience any issues during the KYC process, contact online Customer Service or submit a <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">support ticket</a> for assistance.</span></div><div class="ace-line ace-line old-record-id-FtEMd0zFSoplwbx7fr1uLOJXsTe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LCO6dNALBo7jxUxzpd2uw3hGseg"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QCyodX00bojJldxZr7uuXmT4s0c" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-RGSgdERG5opFE1x4ZVouMpkusoe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-B4PAdYzpaoU13mx3LcLux6YmsZg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-QLzadyqHko2XcUx4GfyuC0GzsAr" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-XnEMd4PymoFp16xuOYZuo9ans5b"><span style="font-size: 16px;"><br></span></div></div>