Unable to Upload Photos During KYC
<div data-page-id="B4ZMdkMhgow3tyxj2tAu9QV8swe" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-F1dxdJjbeoKMZwx3Mz8uI4JvszL"><span style="font-size: 16px;">During the KYC verification process, some users may encounter issues uploading photos. This is usually caused by one of the following reasons:</span></div><div class="ace-line ace-line old-record-id-SLD4dnflao8F9TxAMs9u2MkNsEf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KwPrdMsSSo7G6FxIq1FuEnEusZb"><span style="font-size: 16px;"><strong>1）The image format or size does not meet the requirements:</strong> Please make sure the uploaded photo is in JPG, JPEG, or PNG format, and the file size must be less than 5 MB.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-SnSMdbTqHog8hbx9u0luGk02sbc"><span style="font-size: 16px;"><strong>2）The document information does not match the account information: </strong>The uploaded document must be your own valid identity document, and the name must match the information registered on your account.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z7PadPtFLojBppx2wNVuh36nsdV"><span style="font-size: 16px;"><strong>3）The network connection is unstable:</strong> Network fluctuations may interrupt the upload process. It is recommended to switch to a stable network environment and try again.</span></div><div class="ace-line ace-line old-record-id-doxusJg009PCsY48mgqXrvW3M5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M4yMd4meyoN1CZxbXj9ugP8fsnb"><span style="font-size: 16px;">For a more detailed explanation of the possible causes and corresponding solutions, please refer to <span style="color:rgb(216,57,49)"><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664">Common Questions About KYC Verification.</a></span></span></div><div class="ace-line ace-line old-record-id-doxusgXKtdJHlOmtOoDXnS43U7d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AM8ldD5BioYgNxxl4fzufuNns5f"><span style="font-size: 16px;">If the issue still cannot be resolved after the above checks, please send a screenshot of the error message shown on the identity verification page to online customer support. We will verify and handle it for you as soon as possible. Thank you for your understanding and support.</span></div><div class="ace-line ace-line old-record-id-doxusyijdHBYYi5xtUUNrAO5x6c"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HkRDdPlEXoIZESxlx4rujNm4s1g"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OeaFdQ7LNosJbVx3Sjpuemb5sEb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-RRRQdaygTo23vcx0rDbuzQ0Ks3e" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-X0nTd4H2kougw8xj7VGu3jomsaf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-RUfGd4HIKoaPEVxIXTDuAluksUe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-OQ4Fd9Mmmoc7HVxdPdmusq0lsad" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul></div>
What Documents Do I Need for KYC Verification?
<div data-page-id="HYK7dO5tMobTI7xaqFwuV3V6sHb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusyjYpawi5oigoc7gyR4XReg"><strong>1. Types of ID documents supported for MEXC KYC verification</strong></h2><div class="ace-line ace-line old-record-id-CAztd5feeou1xTxnL79uIzj6sKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VRMWd9gHYoAJjSxTM5buDP6osCc"><span style="font-size: 16px;">MEXC supports the following four valid document types for KYC verification:</span></div><div><table class="ace-table" data-ace-table-col-widths="157;375" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="157"><col width="375"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AmUadAXakoOzXpxzFWBuHilxsLh"><span style="font-size: 16px;">Document Type</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Rmikdv4kAo3hYnxs5ZYuXdWUsth"><span style="font-size: 16px;">Description</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LdIddm4ejo806cxGS1Xu57Uussh"><span style="font-size: 16px;">ID Card</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GnlEdE6xaoCSXqx3T1bu6K65sKf"><span style="font-size: 16px;">National ID card issued by the government of each country or region</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CqCzdgBwnoiV4bxubcTuvjr9sMd"><span style="font-size: 16px;">Passport</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HlBkddRYdoh5u1xBl2nuwc2fsre"><span style="font-size: 16px;">Valid passport issued by the government of each country or region</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KbSIdV5X0otAiAxGvqtuhl8Os4b"><span style="font-size: 16px;">Driver's License</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kwutd2FpXo2koExUpQ6uiMNBszd"><span style="font-size: 16px;">Valid driver's license containing a photo and personal information</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QxIJdQTPKozIiMxmvLEum1s4s5e"><span style="font-size: 16px;">Residence Permit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GE3mdVwsaoUftUxEJ8FuOeI6sWh"><span style="font-size: 16px;">Government-issued residence permit document</span></div></td></tr></tbody></table></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusaSWuh9zvabdUcbZo0Mymoe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusxRBvNNXEsUT0rgXQ0yFanG"><span style="font-size: 16px;"> *BTN-<strong>Go to </strong><strong>KYC</strong><strong> Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">https://www.mexc.com/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-JJCNdnVngoFSpcxDtnpubOFSsSc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxustBWF5r1oAF7AexOy0gEVSt"><strong>2. How to Choose a KYC Verification Document Type</strong></h2><div class="ace-line ace-line old-record-id-doxusQcFxQSF2MHbQpNyGQOLtMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EybqdDZ1EoVUMmx34PBu4PKasPe"><span style="font-size: 16px;">Primary KYC Verification on Web:</span></div><div class="ace-line ace-line old-record-id-doxusQS7Q5OeGE9UTxDF2hDuZph"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e13cdb74-64f3-43d4-b0be-be3e2db0bb78","height":1290,"width":2938,"currHeight":1290,"currWidth":2938,"natrualHeight":1290,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FR7UCbrYzxosFcjxMlkTuwb8Dsxc%2F%3Fpreview_type%3D16","file_token":"R7UCbrYzxosFcjxMlkTuwb8Dsxc","image_type":"image/png","size":319888,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus32CtJu4xB4ml7oWBBpC1CT"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328114712716f8SrmE3YCR7wB4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSN1VDYnJZenhvc0ZjanhNbGtUdXdiOERzeGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXMzMkN0SnU0eEI0bWw3b1dCQnBDMUNUIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SN1VDYnJZenhvc0ZjanhNbGtUdXdiOERzeGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/R7UCbrYzxosFcjxMlkTuwb8Dsxc/?mount_node_token=doxus32CtJu4xB4ml7oWBBpC1CT&mount_point=docx_image" data-width="2938" data-height="1290" data-lark-image-uri="drivetoken://R7UCbrYzxosFcjxMlkTuwb8Dsxc" data-lark-image-width="2938" data-lark-image-height="1290" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusAhbXDMmtr8aKWVda3mvahc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jw1qd8vKRo1biMxC8HkuMROWsNP"><span style="font-size: 16px;">Primary KYC Verification on App:</span></div><div class="ace-line ace-line old-record-id-doxustjfFm2wU2QQJz1AjQPWVRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1347eca5-2988-4673-81bd-12647ed7e58c","height":2167,"width":4167,"currHeight":2167,"currWidth":4167,"natrualHeight":2167,"natrualWidth":4167,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMujtb3BkFoQImtxlGaEunmVisac%2F%3Fpreview_type%3D16","file_token":"Mujtb3BkFoQImtxlGaEunmVisac","image_type":"image/png","size":2423697,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusSVPMrRglmGymi3TNXUwBze"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328114714367Efk1bhwtaIkbiP.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJIWUs3ZE81dE1vYlRJN3hhcUZ3dVYzVjZzSGIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc2MDM5NDAzMDI5NjA3MjU0MjkiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiTXVqdGIzQmtGb1FJbXR4bEdhRXVubVZpc2FjIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNDIzNjk3LCJzY2FsZSI6MSwid2lkdGgiOjQxNjcsImhlaWdodCI6MjE2NywibmFtZSI6ImltYWdlLnBuZyIsImNyb3AiOlswLDAsMCwwXSwicm90YXRpb24iOjAsImNhcHRpb24iOnsidGV4dCI6eyJhcG9vbCI6eyJuZXh0TnVtIjowLCJudW1Ub0F0dHJpYiI6bnVsbH0sImluaXRpYWxBdHRyaWJ1dGVkVGV4dHMiOnsiYXR0cmlicyI6bnVsbCwidGV4dCI6bnVsbH19fX0sImFyZWFfY29tbWVudHMiOnt9fQ==" data-suite="eyJmaWxlVG9rZW4iOiJNdWp0YjNCa0ZvUUltdHhsR2FFdW5tVmlzYWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNTVlBNclJnbG1HeW1pM1ROWFV3QnplIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NdWp0YjNCa0ZvUUltdHhsR2FFdW5tVmlzYWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Mujtb3BkFoQImtxlGaEunmVisac/?mount_node_token=doxusSVPMrRglmGymi3TNXUwBze&mount_point=docx_image" data-width="4167" data-height="2167" data-lark-image-uri="drivetoken://Mujtb3BkFoQImtxlGaEunmVisac" data-lark-image-width="4167" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusPXHGUkZAZeOeG2n87c49Og"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusLrMbQG4lX0Dwsa73tAsskb"><strong>3. Photo Requirements for KYC Verification Documents</strong></h2><div class="ace-line ace-line old-record-id-doxus3E3xTYz3G4ZlvzCIt9TpJb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GQ7cdLpJBoY6Q1xZrDjuaRxWsfc"><span style="font-size: 16px;">To help ensure your KYC verification is approved smoothly, please note the following when submitting your documents:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-A8mKdpdcRoqI2ixkiTOuMERTsEe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusJPZMzs0dNGxXgixN44QhAh"><span style="font-size: 16px;"><strong>1）</strong>Document validity: Please make sure the document you provide is an official government-issued document and is still within its validity period. Expired documents will not pass the review.</span></div><div class="ace-line ace-line old-record-id-YJYhdu0u1oKx6oxhp2nuak4wsLh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusObQc71emTEjyZrtBrJtiHd"><span style="font-size: 16px;"><strong>2）</strong>Photo capture: Please take photos of the original document. Copies or scanned versions are not accepted. Make sure the lighting is sufficient and that all text and photos on the document are clear and legible, with all four corners fully visible. Please note that images edited with graphic editing software are not supported by the platform.</span></div><div class="ace-line ace-line old-record-id-PM3Ed3RQXobQmVx6l89uhSKWsMh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusI0xlEqZZPjTSoylKQNi7ad"><span style="font-size: 16px;"><strong>3）</strong>Age requirement: You must have reached the legal age of adulthood in your country or region to complete identity verification.</span></div><div class="ace-line ace-line old-record-id-doxusX1tsGiV2Nf6myexP9eJs8e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxust1BarGMEO8xlpfbW4cShtd"><strong>4. Notes</strong></h2><div class="ace-line ace-line old-record-id-X0BJdyOZpoF0zwxQ7Hou6wpBsNg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AvZUdctrpoGD49xlhx4uTWnSsof"><span style="font-size: 16px;">When completing KYC identity verification, please carefully check the information you enter, such as your name and document number, and make sure it exactly matches the information shown on your document. Any incorrect information may cause the verification to fail. At the same time, please make sure to use your own valid and authentic document. Submitting forged documents or documents belonging to another person is a violation.</span></div><div class="ace-line ace-line old-record-id-DzKYdosk4oe0Xvx4ONjuSmzEsrb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V2Dvd3x2hoVJPbxCavLuMRtesYf"><span style="font-size: 16px;">If you encounter any issues during the KYC verification process or your verification is not approved, you can contact MEXC customer support through the online service or by <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">submitting a ticket</a>. The support team will provide further guidance and assistance.</span></div><div class="ace-line ace-line old-record-id-doxusEKeHOCzUMubtPdYxsIMjhg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusyFXJS4ahru3V58Yw9VOgGc"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-ZbU4dj7sto2aGsxTozVuT8uIspe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-W224dCxkbocajoxz1n4urx7OsAf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-XDq3d4bi1oL7vNxEObkuDfFbsmg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-UC5md7HuBo5M5AxJevxuVRMos5d" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-DyuEdQXRIo876XxVEDtutwi9sog" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-W6TLdoofForP7Qx4nycuSSZysse"><span style="font-size: 16px;"><br></span></div></div>
How to Verify My Residential Address on MEXC
<div data-page-id="LJrAdHluVofJzsxm2zSuFyfxsoe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusTioiRPunke2BZErt4nr2zd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Providing proof of address (POA) is part of MEXC's KYC verification process. After registering a MEXC account, you must upload a POA document to complete identity verification and ensure compliance with the laws and regulations of your country or region.</span></div><div class="ace-line ace-line old-record-id-Bimudx12AoQmDlxmoYEug0H7sxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3viSmAx6eiIHgkKazOB5Wb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to verify your residential address and successfully upload the required proof of address document to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-IQtkdNy52oaSESxX2r9uO30JsOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuslMV3wKJr1i2hjkpZACT7mg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-TlQVdZboNojGusxNtV4usGSIsJW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXbWDToCPCUZ4p7ZH2a3p1v"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To complete KYC verification, you need to submit a proof of address (POA) document. Only after submitting the required document can we verify your valid residential address. The POA document is used to confirm your place of residence. During the KYC verification process, you must upload a proof of address document that includes your full name and residential address.</span></div><div class="ace-line ace-line old-record-id-DDWidmtMTo3aQOx9ck8u8ApNswg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X8indq0TOoiksPx10LiuB8PVshd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you upload must meet specific requirements to be accepted as valid proof of your address. It must be issued in your name and match the name of the MEXC account holder. The document must have been issued within the last three months and contain the following information:</span></div><div class="ace-line ace-line old-record-id-Ctz5d8QMqoxSbNxYc32uHyc1sLb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JqfLdOHZhoH57TxRokkuse7msgb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your full name</span></div></li><li class="ace-line ace-line old-record-id-EHJMdzKrrokJ7HxYgsquS7HjsNe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Your residential address</span></div></li><li class="ace-line ace-line old-record-id-PQZ0dE6PEot4dvxUiIyuHgZFsag" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issue date</span></div></li><li class="ace-line ace-line old-record-id-TnSvdsBOpoSXnrxyrpkuq2DpsSh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority</span></div></li><li class="ace-line ace-line old-record-id-ORdBddDAmo1mWoxB73LutU9hsuh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Issuing authority details (such as business entity identifier, contact information, or website)</span></div></li></ul><div class="ace-line ace-line old-record-id-ZcTWd4RRpoeMW5x7vVHurkmKsTb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI9fvHnEWCH4XxKVAniBmFe"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Documents Can Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-OfLGd2l2yotCEcxpgXtuJ7QZsve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GrfQdJKq2oEKzzxBfByulDulsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document you provide must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months. Valid POA documents include, but are not limited to:</span></div><div class="ace-line ace-line old-record-id-BzSndN9i3obOnIxj4qqurwSpsAc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VgandSevCocgbyxfYJLu45lvsRd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank statement</span></div></li><li class="ace-line ace-line old-record-id-KYZCdkkNvorw77xy31KuK4GFsRL" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bank letter</span></div></li><li class="ace-line ace-line old-record-id-Gj67dryZBocAhYxtrVsu9i38sQc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Mortgage Statement / Passbook</span></div></li><li class="ace-line ace-line old-record-id-O8LPdXGVwoLLe0xBpAautrPXsjd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills for mobile phone, home phone, internet, or TV</span></div></li><li class="ace-line ace-line old-record-id-N0pndEaKCoyyRCxGVmRuWbAAslJ" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Water, electricity or gas bills</span></div></li><li class="ace-line ace-line old-record-id-SvBTdPZ85ovfnGxvFtNuga5qsBg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Bills from other utility providers</span></div></li><li class="ace-line ace-line old-record-id-OxPDdqCJzoetn1xtYocu0mcFsCg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Letter or notice from government agencies</span></div></li><li class="ace-line ace-line old-record-id-K3tBdnkUoo8XKKxigHRuNWS4sxe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Certificate of voter registration</span></div></li><li class="ace-line ace-line old-record-id-JQGIdDbgPou7qVxkLSlupEUcsSg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Tax assessment</span></div></li><li class="ace-line ace-line old-record-id-OjtXddSZUouwrZxNox7ub0oes7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Temporary registration sheets / Affidavit / Vehicle registration certificate</span></div></li><li class="ace-line ace-line old-record-id-NYcSdGAgLoCGB0x9m4uu8dqWs9P" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Rent bills from real estate agencies</span></div></li><li class="ace-line ace-line old-record-id-UtuMdorF9o93XJxrZvJub66Fsvg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">A document from the employer confirming the address/Home purchase deed</span></div></li></ul><div class="ace-line ace-line old-record-id-ZTxKdz6E0oT2BgxFYNMu8xQpsNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfVUNApeJUkdzMHjYkfZvDg"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What Documents Cannot Be Used as Proof of Address?</strong></span></h2><div class="ace-line ace-line old-record-id-JePzdsZ4Pobl7bxH6YCuZE1Rsre"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BJzwdThY5o8SryxCF4iujDMNsPh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The following documents are not accepted as valid proof of address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-V20qdyDyvoDkKLxt1k7uEuYLsgh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Transaction receipts (even if they display a shipping/billing address)</span></div></li><li class="ace-line ace-line old-record-id-M04kdgBk7ogdqoxOgMBuxUaasLb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Medical bills</span></div></li></ul><div class="ace-line ace-line old-record-id-QbUXd0zDromhKQxydoPupB26sJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusqPqi8vvP6np5ng5vMQ9URd"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Important Guidelines for Uploading Documents</strong></span></h2><div class="ace-line ace-line old-record-id-XV3Cdt4wBo8lccxnwNNuxfybsyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNGimOcQlMTAE2wt7aASEye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Ensure that your document qualifies as valid proof of address. If unsure, refer to the list above.</span></div><div class="ace-line ace-line old-record-id-Isswdale0ot26Jxdpamu2YVBsMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusr2VI5na4iPxSehraDpQSOe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) The issue date must not be older than three months. MEXC only accepts proof of address issued within the last three months.</span></div><div class="ace-line ace-line old-record-id-AJU2dU1tbobFErxLQh0uAExfs0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuskXnUgi35WnTXWbBcAXZeMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) The document must contain your full name, address, issue date, and issuing authority.</span></div><div class="ace-line ace-line old-record-id-Pq6VdIztIoibM3x1gqNuTiPXsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusrNLpHK65p5GoptFSgduQxc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) The document must be issued in your name. Make sure the name and address on the document match those submitted during your MEXC account sign-up.</span></div><div class="ace-line ace-line old-record-id-MGYddqpkboi84ZxhcXduejm8srg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusHay52RzR6eDdcUjoPcbUhb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Upload only uncropped, unedited original documents. You may submit a photo or scanned copy of a physical bill, or a PDF file of an e-bill. However, scanned copies or screenshots must not be blurry, reflective, or black and white. Ensure all four corners of the document are visible and that all content is clearly readable.</span></div><div class="ace-line ace-line old-record-id-RoVndSCTzoJHwlxpfwHuhb4rsVi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnaTJi4NvWlr3zrqjzOyFDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) Ensure your document meets the required format and file size. Supported file formats are .PDF, .JPG, and .PNG. Other file formats are not accepted.</span></div><div class="ace-line ace-line old-record-id-FvXydSWkZouKbfxl4jHuc6A9sLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVTdVxyOppzoWCMf1TP13ob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Please note that the review process for proof of address verification may take up to 24 hours to complete. You will automatically receive a notification once the review is complete. There is no need to contact customer support.</span></div><div class="ace-line ace-line old-record-id-Cy86dNdcfoAG6BxXkcFuaZLEsIX"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRxjVsBmvVa6Ou0BejuKNb"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. Frequently Asked Questions (FAQ)</strong></span></h2><div class="ace-line ace-line old-record-id-QiiSdii5eoZ2SSxPE7auzp1lsGg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusuj7A2rmhjXs1CBPM4PYA5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Why is address verification required?</span></h3><div class="ace-line ace-line old-record-id-QcnXdhPsMoPZRCxAMOKuViGUsme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusT2XC3UK5kTsqmfWhLPl2vC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Address verification is part of MEXC's KYC verification process. It is used to confirm your residential address. During the verification process, you must provide your full name, residential address, and a valid proof of address document.</span></div><div class="ace-line ace-line old-record-id-MUpTdQXcgoJHC7xYzHwucQsMsWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusPY29uDewExPGMakjMSyuFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 What is considered an invalid or incomplete address?</span></h3><div class="ace-line ace-line old-record-id-Q8CadN0ihoHDVAxZGDQuijHusEh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmnHyDECIz6iy9J3N4XBK7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Ensure that you provide a complete residential address, including apartment/unit number, street name, and postal code.</span></div><div class="ace-line ace-line old-record-id-RmnddqeqwoPpWwxOnHiuX8v4s9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus4I5pYivgHItIq9Ncaatqdw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Why can't I select my country/region for address verification?</span></h3><div class="ace-line ace-line old-record-id-SQd8d8JsQoQG1txKNhjusDO3s0g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QYpzdcmqqoJUvFxlh4xuF9zesXg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the list of countries currently supporting residential address verification on the product page.</span></div><div class="ace-line ace-line old-record-id-BJFwdjod7o38NPxanhauS167sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusqUQMBc4PMh7VFFe8cTRh4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.4 What are the requirements for address verification?</span></h3><div class="ace-line ace-line old-record-id-YIR3dnaWVoTcYgxRVrNuE562sGc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdT15NbtLxLS5gNZM6Ry0He"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The document must clearly display your full name, residential address, issue date, and the name of the issuing authority. The issue date must be within the last three months.</span></div><div class="ace-line ace-line old-record-id-ZKrhdMOnBoLcrXxfW36uXJxAsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusUXWWMADw75iymlzvZa5Txe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.5 How can I update my proof of address?</span></h3><div class="ace-line ace-line old-record-id-WBBBdylVkoAa9ixVNxOuxeUhszd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuso2SXc1dWgtqZEKWtk8OG1g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If your address verification details change, please contact Customer Service.</span></div><div class="ace-line ace-line old-record-id-AaQyd36jloQIYPxHxjvuBbmUsIg"><br></div></div>
How to Complete Primary KYC Verification
<div><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/17827791519718#:~:text=1.%20How%20to%20Complete%20Primary%20KYC%20Verification%3A%20Web"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web Version</span></span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/17827791519718#:~:text=2.%20How%20to%20Complete%20Primary%20KYC%20Verification%3A%20App"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App Version</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Complete Primary KYC Verification: Web</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Log in to the official </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC website</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. From the navigation bar, click on the <strong style="font-weight:bolder">user icon</strong> and select <strong style="font-weight:bolder">Identification</strong> to open the </span></span><a href="https://www.mexc.com/user/id-auth"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">KYC verification page</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. Under <strong style="font-weight:bolder">Primary KYC</strong>, click the <strong style="font-weight:bolder">Verify via Web</strong> button.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272048595187wejmEwafMo5nq.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the Primary KYC page, follow these steps to complete KYC verification:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Select document information</strong>: Choose the appropriate <strong style="font-weight:bolder">Country/Region (the issuing country of the document)</strong>and <strong style="font-weight:bolder">ID Type</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Upload document photos</strong>: Take or upload the <strong style="font-weight:bolder">front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or select existing ones from your local album.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Submit for review</strong>: After confirming all information is correct, click <strong style="font-weight:bolder">Submit for Review</strong> to complete your application. The system will review your submission within 24 hours and provide the KYC verification result. Please wait patiently in the meantime.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204900278SnHaMyrQmj3wcF.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Complete Primary KYC Verification: App</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open and log in to the MEXC App, then tap your <strong style="font-weight:bolder">user icon</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap the <strong style="font-weight:bolder">Verify</strong> button next to your nickname at the top to enter the KYC page.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Under <strong style="font-weight:bolder">Primary KYC</strong>, tap <strong style="font-weight:bolder">Verify</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Select the <strong style="font-weight:bolder">ID Issuing Country/Region</strong> and <strong style="font-weight:bolder">ID</strong> <strong style="font-weight:bolder">Type</strong> for your ID, then tap <strong style="font-weight:bolder">Next</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Take a new picture of or upload the <strong style="font-weight:bolder">front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After confirming all information is correct, tap <strong style="font-weight:bolder">Submit</strong> to complete your application. The system will review your submission within 24 hours and return the KYC verification result. Please wait patiently in the meantime.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204859812yStYecAqJJhmh0.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: You may also skip Primary KYC and proceed directly to Advanced KYC.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/zh-MY/announcements/article/360041069032">How to Perform Advanc ed KYC</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/17827791529664">Common Questions About KYC Verification</a></div></li></ul><div> </div></div>
How to Complete Institutional Verification
<div><div class="ace-line ace-line old-record-id-doxus4tVT2sXGgNpr9hGs6LLK6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusptpuctIte2QfRYjd0pU29c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Go to the official MEXC <a href="https://www.mexc.com/">homepage</a> and log in. Then, select <strong>Identification</strong> from your user icon.</span></div><div class="ace-line ace-line old-record-id-doxusdDrTowulHGauJd9GZijHsg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusiBPEGgkWl3s0bcCTWHsGtd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212720byrQB5zZljaza9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusQjqBjQBF8jBuq0iFQWvD2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusWevcAkpx0CdvCPOq2BGBAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Click <strong>Switch to institutional verification</strong></span></div><div class="ace-line ace-line old-record-id-doxusfifrvK4z2xKJ1ReReJrK0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusWJiAAOvY47OwQ8vWLmpGXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212732XnYluS41uVrck0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusIv12niKexliNmzXeusJFog"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxustnKLL2h2cOBGtOERtBpmVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Institutional Verification page, you will see a list of documents you need to prepare in advance. This is to prevent situations where incomplete materials disrupt the verification process, causing you to repeatedly exit and re-enter. It is recommended to gather all required documents before clicking the <strong>Verify Now</strong> button below.</span></div><div class="ace-line ace-line old-record-id-doxusGSv0omLTvmSGS68NGY7ord"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus5HB2RIAkBRy5U6Lxab7hre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC provides reference templates for Board Resolution documents and equity structure materials. You can click<strong> Template</strong> to download and use them.</span></div><div class="ace-line ace-line old-record-id-doxusZwXTYZzdgVlIxumKvS9YPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusacbDEjLGQbJINfR1Yvjyrb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212696IAHGKlDm7FFzWB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusxkHsvOUFMdIbydy22ud73M"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusweh1i9nJiN4nSgo6Y2sUle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the document submission page, you need to fill in detailed information such as <strong>Institution Information</strong>,<strong> Company's Registered Address</strong>, and <strong>Company's Main Operating Address</strong>. After completing the form, click <strong>Continue</strong> below to proceed with entering institutional member information.</span></div><div class="ace-line ace-line old-record-id-doxusauW0d4b7CcQKSLjrCSjkrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuswASRbdYsxRYQe3q3tVKuXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201213365l6SqI8DZ3iarub.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxus12Q29LGAZiY07OueSPa7kg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKY3ARE2wsgqHRDl3dRzHt2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Member Information page, you need to provide information for the<strong> Company Authorizer</strong>, <strong>Individuals with significant responsibility for managing or directing the entity</strong>, and <strong>Ultimate beneficiary</strong>. After completing the form, click <strong>Continue</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusDmUflguLQuEBvDjeiGp3qb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusvTJ1ckKfyrZxC0RVz5cIWe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212847v4ZGrC154MCWyJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusPTpuhJvAmg8ir6rVeSPULb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusdZ9KAr2wONyKa4NkGBdjVC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Upload Files page, you can start uploading the documents you prepared before beginning institutional verification. Once all documents are uploaded, review the declaration, check <strong>I fully agree with this statement</strong>, and then click <strong>Submit</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus6xfvWDNqz5UGJXcTMmTAoe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusRleouQAYhf7Hr2zUe9sKVd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201213115b0rNloMPEs4zXO.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusdUAOKmFUgdJrscvbu78jLv"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus5UeJ2htzhMgTZnFnNQ1tph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After submission, you will enter the <strong>Review</strong> stage. Please wait patiently. Once approved, your institutional verification will be complete. Note that institutional verification is currently only supported on the web platform.</span></div><div class="ace-line ace-line old-record-id-doxus9MJPStUuBQV6JIhEsNKbMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusHGNXljnRCly6pZCrvEQ3Jd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After completing institutional verification, you can increase your account's withdrawal limit to 400 BTC within 24 hours and enjoy additional benefits available to institutional accounts.</span></div><div class="ace-line ace-line old-record-id-doxussT39NXQYdEORcZ6ffCqT6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxuszGa9UyPaEZ98qTUNH14pFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusbFgyrkDqTcauczYzGKx0wb"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-doxusf4MbtG7QdiBruMiCaxoJDc"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-doxus720fJ72mTLaVov6SApVUqf"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Questions About KYC Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-doxuszykPN8dA2CLr1jtEhgs71c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
How to Complete Advanced KYC Verification
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-RNuSdGBsvoBHnJxd9tluz9sjsm8"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/announcements/article/360041069032#:~:text=1.%20How%20to%20Complete%20Advanced%20KYC%20Verification%3A%20Web">Web Version</a></span></div></li><li class="ace-line ace-line old-record-id-CVo7d8wzHo38HFxwlNLuN1visOe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/announcements/article/360041069032#:~:text=2.%20How%20to%20Complete%20Advanced%20KYC%20Verification%3A%20App">App Version</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxuszvCwANg96irfUBoJVTUJ5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJb1d4h6YonKdrxMASautMHqsAA"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. How to Complete Advanced KYC Verification: Web</strong></span></h2><div class="ace-line ace-line old-record-id-doxusOyinWz6NzyCsxroPtCC87c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus8twmpZuTI9R9bkFFGjhODf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Log in to the official <a href="https://www.mexc.com">MEXC website</a>. From the navigation bar, click the <strong>user icon</strong> and select <strong>Identification</strong> to open the <a href="https://www.mexc.com/user/id-auth">KYC verification page</a>. Under <strong>Advanced KYC</strong>, click the <strong>Verify via Web</strong> button.</span></div><div class="ace-line ace-line old-record-id-TVntdMh32ol1TpxmjJfuYQZ5sCx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusTGfAKuHgCIqDAeUz1Yxk6g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272122545832IYF6AZz6JxEpi.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusEfEHi9QzxKWaS2FGa7Yvdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKGqC1PBKBzdGYDBUzuOk2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Advanced KYC page, you will need to complete two steps: <strong>Proof of Identity</strong> and <strong>Facial Verification</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusWDRJCd7ZLm5HwlisO3K4Dh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusAELEcsSI4NS5xN63c0B6sd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then click <strong>Start Verification</strong> to begin.</span></div><div class="ace-line ace-line old-record-id-QhMAd93uRo3GG5xPmQruzgQhs7i"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusfiLppSQpaElkIgv4kSuxPt"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212255044VD3PLoTnPvNye1.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusgeBP3Pi2s2gNGnHu6hNywe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusiBUKonaHqlAXVITfXpoBld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Advanced KYC page, follow these steps to complete verification:</span></div><div class="ace-line ace-line old-record-id-doxusmsxlFm5j0o1zU9QF4juyuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-VT97df9ftovrkIxHsVEuzttCsxd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Select document information</strong>: Choose the appropriate <strong>Country/Region (the issuing country of the document)</strong> and <strong>ID Type</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus4WtnrcY9c3VYECI6opeKHh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusE4kJaSFCjx3hSsMQebuvjH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Upload document photos</strong>: Take a new picture of or upload the <strong>front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.</span></div><div class="ace-line ace-line old-record-id-doxusy2KCFSg8MlirnOk3YQOvHc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusVQCOl3hOJ2MJgQSbPRKXJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Proceed to facial recognition</strong>: After confirming all information is correct, click <strong>Continue</strong> to start the facial recognition selfie verification.</span></div><div class="ace-line ace-line old-record-id-doxusvxHi1zTN67Cq8wYOiFmXje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EVPAdWu90oocf1xeoPEusIfds9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Note:</strong> The document selection in Advanced KYC depends on your Primary KYC status:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KX3cdm1K8ovW7exttWsulgg5sae"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have not completed Primary KYC, you must reselect <strong>Country/Region (the issuing country of the document)</strong> and <strong>ID Type</strong>.</span></div></li><li class="ace-line ace-line old-record-id-HnNCd6WerooSIDxulatuUA5bsCf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you will only need to select the<strong> ID Type</strong>.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus5BKCMVVpH3IRSANFrQw9Je"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusTYWhOjwM6mxKmecMyRzjQh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254378TUIjRho8xpG2bR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusyaFdpzhgPLSlA9bFAjfr1d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus91AygziMiy0y9m46gDH6Pe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Check the <strong>Data and Privacy</strong> box, then click <strong>Continue</strong>.</span></div><div class="ace-line ace-line old-record-id-YlJAdhuUBob6sexy2anuYiGesYg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus0tg3fqvQm9K2m64UvX5jXg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254135E3rp9b98L3NFEC.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusWZIBHFilNfTgbXMWhy17mh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxuswqTOno6ErMfLn9g6cJwTNf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Allow the app to access your camera for facial recognition verification. Once permission is granted, click <strong>Continue</strong> to proceed to the next step.</span></div><div class="ace-line ace-line old-record-id-BLZ9dzHDHoUlPpxbvv6u6MdAsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusmDtqmyW1FEYB8v0TL0hBfh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254378ikceKCgREMy6bI.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusn2TgGWEkjkWiELCPMRFmwb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusd30wJMcJqDHYS5Nktf1bCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.</span></div><div class="ace-line ace-line old-record-id-Usp3dFWsropqpux1sDcue5QDs9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJ8OoCBsLeRv1kO5T9L9flf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During the facial recognition step, choose a well-lit environment and ensure your face is clearly visible, otherwise the verification may fail.</span></div><div class="ace-line ace-line old-record-id-doxusRvTnW2noqLZ2HTBB9lhLox"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus7Y1k7z2Slg9cF2KgHHOHoe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-XMrVd24vjogxRsxLuFWu7V21sid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusKnQgvf2MOQPYGHy3ryMMdb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254777rsaL6NGrTpj3Lc.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusWLXbWLDjWlARVZs43lK2fb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-KhOAdHT6hokw2oxj5yHus2dxsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How to Complete Advanced KYC Verification: App</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXPLWIPakKuRakLboFuS71Z"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusXV5vSTWWmGMM624XwhD33b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) Open and log in to the MEXC App, then tap your <strong>user icon</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusx9NKwoKcdXIcnfB3dpTMUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus3KU6nUaTEs7v9zEb2dEI7f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) Tap the <strong>Verify</strong> button next to your nickname at the top to enter the KYC page.</span></div><div class="ace-line ace-line old-record-id-doxusXKxKyY2ZsxlkepOgnp80ac"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusgZTXaxRAkj3zCjEerkoVWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Under <strong>Advanced KYC</strong>, tap <strong>Verify</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus3SDYuMvXfamjjreqMpK1Bc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusroKhuvufYtndJTHs91zy8w"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Advanced KYC requires completing two steps: <strong>Proof of Identity</strong> and <strong>Facial Verification</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusCl7vNApDkF55EqICfQnuHd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxuszIRsfeJ3sBPkjf2iv3Bamd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then tap <strong>Start Verification</strong> to begin.</span></div><div class="ace-line ace-line old-record-id-doxus1R9lNjfPn6PfJe3hyVRosF"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxuspjd3l5Vgb1lp5VutDChPBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) Select the <strong>ID Issuing Country/Region</strong> and <strong>ID Type</strong> for your ID, then tap <strong>Next</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusLgwLXASID9QPEmLU9S2Elc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus3XuOBxcTzTxoMFRXbfp7Ze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6) Take or upload the <strong>front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local gallery.</span></div><div class="ace-line ace-line old-record-id-doxushMcBBdG4jzxn400y5LSZmc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusXKukPySkYfFonhAxG1920f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After confirming all information is correct, tap <strong>Proceed</strong> to proceed to the facial recognition selfie verification.</span></div><div class="ace-line ace-line old-record-id-doxus6Xw7s2BxvQgcFLkFofLFHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bh5FdpVKSogtIyxP8Bjuhw6Hs7d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Note:</strong> The document selection in Advanced KYC depends on your Primary KYC status:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-SQ1Zd9oiYoq736xnAimuBUIQsPd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have not completed Primary KYC, you must reselect the <strong>Issuing Country/Region</strong> and <strong>ID Type</strong>.</span></div></li><li class="ace-line ace-line old-record-id-FhA4dCXsPoFXzhxWqzNuUhL0sS1"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you only need to select the <strong>ID Type</strong>.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxustlJd0MP0MrnPmP7QJ7tgfr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusIvThi7c1XdK4ElapiE0wad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212258916com9JPgLTbqfFj.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusfW1GekmzQIiKoFijkpinmh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusN6WEIlw9WRKQBnFGmS5J5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">7) Select your location of residence.</span></div><div class="ace-line ace-line old-record-id-H5fOd5GqTo5sX9xt20Eueiqbsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusMUKiwkx46WttH0W1xXM4Cf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">8) After completing the ID verification, tap <strong>Continue</strong> to proceed to the facial recognition selfie.</span></div><div class="ace-line ace-line old-record-id-doxus1djeWoMkZKsIToSsMs88lg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusfTN6Twr3juHFINovx2esnc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">9) Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.</span></div><div class="ace-line ace-line old-record-id-doxusAZdtNJwZkfdnxT0W2bfSBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusF1Xhlvh15eY1ap8zJVqwBh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During the facial recognition step, choose a well-lit environment and make sure your face is clearly visible, otherwise the verification may fail.</span></div><div class="ace-line ace-line old-record-id-doxus23kYuEzkPXwKmIVkWxWEcg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxustNHn9vnxbzDrt6Kpj6oaTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-JMqedplLVoOCcGx4YZhuSs9VsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusbxCvkJiOL4m4qjpOCrpbwe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272122547805a30qCSZiBvlpV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusuPMTfCbT2iuKqESPmzW1Ch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-AX05dunIIoSFTsxF628uJo5LsYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-NW7fdItKeoxj0rxvNgEuJdess7d"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-DO9Xd6jySoSRyMxXUf7upm0xsNh"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Questions About KYC Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusUG7RmaDyGQwrV71HdB0qLh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>