<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. 设置 Outlook 白名单</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">登陆 Outlook 邮箱。网址<strong style="font-weight:bolder">:</strong></span><a href="https://outlook.office365.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">https://outlook.office365.com</strong></span></a></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202509181259543829LgiNwC6LNqpko.png" width="1280" height="688" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">根据流程提示添加 MEXC 邮箱为白名单:</strong></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">流程:【设定➡️检视所有outlook设定➡️邮件➡️垃圾邮件➡️安全的寄件者与网域】</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">domain(域名白名单):</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="http://mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.com</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.link</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.cg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.ci/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.sg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.sg</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">email address(邮箱白名单):</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc_official@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc_official@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:do_not_reply@mailer.mexc.sg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">do_not_reply@mailer.mexc.sg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@notice.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@info.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/dontreply@notification.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.ci</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注:设置白名单成功后,由于部分邮箱服务商需要一定生效时间,建议十分钟后再尝试获取邮箱验证码。</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125954531qkbZPaxwGyHSbn.png" width="1280" height="529" /></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. 设置Gmail邮箱</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">登陆 Gmail 邮箱。网址<strong style="font-weight:bolder">:</strong></span><a href="https://accounts.google.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">https://accounts.google.com/</strong></span></a></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125954891bsUOVWJBY8o3TD.png" width="2226" height="966" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">根据流程提示检查 Gmail 邮箱是否设定拦截:</strong></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">流程:【设定➡️查看所有设定➡️筛选器和封锁的地址】查看是否屏蔽MEXC邮件,如有设置屏蔽MEXC域名或邮箱,请将MEXC域名进行删除</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">domain(域名白名单):</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="http://mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.com</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.link</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.cg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.ci/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.sg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.sg</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">email address(邮箱白名单):</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc_official@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc_official@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:do_not_reply@mailer.mexc.sg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">do_not_reply@mailer.mexc.sg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@notice.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@info.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/dontreply@notification.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.ci</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注:设置白名单成功后,由于部分邮箱服务商需要一定生效时间,建议十分钟后再尝试获取邮箱验证码。</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125955179iOu99WNMCYvrjs.png" width="1280" height="668" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">添加中“选中永不移至垃圾邮件”的复选框,然后点击【建立筛选器】。</strong></span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125954530hA6j0WDMMSXWVR.png" width="1280" height="835" /></span></div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125955127Ji682bFrhsqH5h.png" width="1280" height="640" /></span></div><div> </div></div>
<div><h2>一、<strong style="font-weight:bolder">绑定谷歌认证</strong></h2><div>谷歌身份验证器绑定:【谷歌身份验证器】,即【Google Authenticator】,是谷歌推出的一款动态口令工具,您需要用手机扫描MEXC提供的条形码或者输入密钥。添加完成后身份验证器上每过30秒就会生成一个有效的6位的验证码,绑定成功后,每次登录MEXC都需要输入谷歌身份验证器上显示的6位验证码。</div><div>谷歌身份验证器绑定教程:<a href="https://l7jipx1bfq.larksuite.com/docx/TEkldV3rJo4eHxx2Xo4uUzrGs8c">如何设置谷歌验证器</a></div><div> </div><div><strong style="font-weight:bolder">如果您在绑定谷歌验证时失败,我们建议您参考以下方法:</strong></div><ol style="list-style-type:decimal"><li><div>手机时间需要和时区标准时间一致才能验证成功</div></li><li><div>部分手机需要绑定后重启才能进行验证</div></li><li><div>在扫描二维码前需要开启摄像头,并授权App使用摄像头</div></li><li><div>请正确输入谷歌验证码,若连续输入错误五次,将会锁定谷歌验证2小时,需2小时后再试</div></li><li><div>每一次解绑之后再绑定得到的秘钥及二维码都不同,请务必保存最新的秘钥</div></li></ol><div> </div><div> </div><h2>二、<strong style="font-weight:bolder">设置防钓鱼码</strong></h2><div>防钓鱼码是用户设置的一串字符,能够帮助用户识别仿冒MEXC的网站或者邮件。如果您设置了防钓鱼码,收到了来自MEXC的邮件却没有显示,那么可能收到的是钓鱼邮件。</div><div>防钓鱼码设置教程:<a href="https://l7jipx1bfq.larksuite.com/docx/XWlAdY3WGoPjFKxeRSvuXxcXsKe">防钓鱼码设置</a></div><div> </div><div> </div><div style="text-align:left">MEXC</div><div style="text-align:left">2023年6月13日</div></div>
<p><strong>手机无法接收短信验证码,可能是由于以下原因导致,请根据相应操作提示再次尝试获取验证码</strong></p> <p><strong>原因一:非本平台支持的国家或地区,暂时无法提供手机号码的短信服务</strong></p> <p> </p> <p><strong>原因二:手机安全软件拦截(针对已安装安全软件的智能手机用户)</strong></p> <p><span class="wysiwyg-color-red">操作:请打开手机安全软件,暂时关闭拦截功能后再次尝试获取验证码</span></p> <p> </p> <p><strong>原因三:短信网关拥堵或出现异常</strong></p> <p><span class="wysiwyg-color-red">操作:短信网关拥堵或出现异常时会导致已发送的短信出现延迟或丢失的情况,建议联系手机运营商核实或稍后再次尝试获取</span></p> <p> </p> <p><strong>原因四:发送短信验证码频率过快导致</strong></p> <p><span class="wysiwyg-color-red">操作:是由于您点击发送短信验证码频率过快导致的,建议您隔一段时间后再次尝试操作即可<br><br></span></p> <p><strong>原因五:当前所处环境信号较差或无信号</strong></p> <p><span class="wysiwyg-color-red">操作:短信接收不到或短信延迟,<strong>大概率</strong>是因为由于信号较差或无信号导致的,建议您换一个信号稍微好一点的位置再次尝试获取</span></p> <p> </p> <p><strong>其他问题</strong></p> <p><strong><span class="wysiwyg-color-red">手机欠费、手机储存已满、短信在垃圾箱</span></strong>等情况都有可能导致您无法收到短信验证码</p> <p> </p> <p><strong>注:</strong></p> <p>如果您尝试以上方法还是无法接收短信,可能是您将短信接口拉入黑名单,您可以联系在线客服解决。</p>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. 概述</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为规范交易行为,维护市场秩序,保证交易的公平性,MEXC 将对用户交易行为进行管理,发现交易行为异常,可以启动异常交易行为处理程序,对异常交易用户采取相应管理措施。</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. 异常交易行为的认定</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当用户参与交易出现以下情形之一的,将被认定为异常交易行为:</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1)以自己为交易对象多次进行自买自卖的行为或者一组实际控制关系账户内的用户之间多次进行相互为对手方的交易(自成交),包括但不限于单个或多个交易账户资金来源相同、IP相同、交易行为同步等异常行为;单个或多个实际控制关联账户利用对倒、对敲等交易手段以操控市场价格行为;单个或多个实际控制关联账户内的客户之间多次进行相互为对手方的交易行为;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2)日内出现频繁挂单并撒销挂单,可能影响交易价格或者误导市场其他参与者进行交易的行为(频繁挂撤单);</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3)日内岀现多次大额挂单并撒销挂单,可能影响交易价格或者误导市场其他参与者进行交易的行为(大额挂撤单);</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4)单日在某种交易产品(包括但不限于 MEXC 合约交易、现货交易、杠杆交易)上的开仓交易数量超过交易所制定的日内开仓交易量的;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5)采取程序化交易方式下达交易指令,可能影响 MEXC 交易所系统安全或者正常交易秩序的行为;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6)不正当意图交易行为:指 MEXC 合理判断可能存在疑似或实际的市场操纵及/或市场滥用行为,包括但不限于以下情形:</span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在交易的可执行价格与当前市场价格显著不符的情况下进行交易以获利。</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">透过其他方式刻意影响市场价格或交易深度,以达到市场操纵的目的。</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">利用 MEXC 提供的价格机制或其他技术漏洞进行不当得利。</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">异常刷量交易以制造虚假市场活动假像或影响市场行为,从而进行不当得利。</span></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">7)多账户协同行为:若二个或以上账户存在共同控制或高度关联,并通过同步或配合的方式,实施可能构成市场操纵或市场滥用的交易行为,MEXC 可依据综合线索,进行整体研判与处置。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">8)MEXC交易所认定的其他情形。</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. 异常交易行为的处理</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为保障 MEXC 交易市场安全,用户出现文本所列异常交易行为之一的,MEXC 可以在不做任何通知的情况下,针对异常交易账户自行采取下列措施:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1)要求用户报告交易情况;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2)限制、暂停或终止该用户访问 MEXC </span><a href="https://www.mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">官网</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">网站;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3)限制开仓、限期平仓以及强制平仓;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4)限制该账户出金、入金;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5)关闭该账户并没收剩余资产;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6)根据交易所业务规则可以采取的其他措施。</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. 责任说明</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">用户参与 MEXC 交易应当遵守法律法规和交易所业务规则的规定,须接受交易所对其交易行为的合理性管理和监控,自觉规范交易行为。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 有权就异常交易行为寻求公平的、在法律范围内许可的一切补救措施,包括但不限于限制异常交易账户的一切交易活动,如因涉嫌违反本规则而造成经济损失,MEXC 不承担任何责任。</span></div><div> </div></div><div><br /></div>