Troubleshooting Guide: Deposit Not Credited
<div><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Check Whether the Deposit Channel is Open</strong></span></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more details on deposit/withdrawal suspensions, refer to: <a href="https://www.mexc.com/announcements/article/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Check the Blockchain Network Status</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue.
</span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343128mt0TKsVMjor6bg.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343114WxXg3QRn2zejOM.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Check the Number of Blockchain Confirmations</strong></span></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you would like to learn more about blockchain confirmation requirements, please refer to <a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342389lj6ppkWHU6xOF6.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. Check for Deposit Records in Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a href="https://www.mexc.com/announcements/article/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If there is no related deposit record in your account, you may proceed to submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. Other Common Solutions for Uncredited Deposits</strong></span></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241723424268mhHczJ1EegHnR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In this case, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343869Q9Yz8GuxQwj6UN.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342364fOfaKq2EkEcMad.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a href="https://www.mexc.com/announcements/article/17057846626969">How to Fill Out the Uncredited Deposit Return Application</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To learn more about Memo/Tag requirements, refer to <a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128151251161UicSdmTkM5uyjc.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 500px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the event of a deposit not being credited, you can also submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-doxusSTnfGeMDSEyhSOyPpGEo1b"><br></div></div>
Proof of Funding Source Documentation Requirements
<div><h2 class="heading-2 ace-line old-record-id-doxusnaf8a1Hbz7Jxw1Tm3mUlwe">1. For which fund in your account do you need to provide proof of funding source?
</h2><div class="ace-line ace-line old-record-id-doxusRkpFTRlfYajgNu6kei9B7f">1. When a withdrawal application is in the "Pending" status: Please provide proof of funding source for the fund when it was transferred to MEXC.</div><div class="ace-line ace-line old-record-id-doxusi9Hk1W2QYys2ydPbPhdqkg">2. When a deposit application is in the "Depositing" status: Please provide proof of funding source for the fund to be credited.</div><div class="ace-line ace-line old-record-id-doxusWI11eOkaU56MeieKkA0E0b">If you are unable to confirm which proof of funding source is required, please contact online customer service for confirmation before providing the corresponding proof of funding source documentation.</div><div class="ace-line ace-line old-record-id-doxusW7FysLGtiXn9Haw7JWcYlb"><br></div><h2 class="heading-2 ace-line old-record-id-doxuszLxLvOrmcSGUuxJglXfONd">2. Based on the specific funding source, please refer to the following instructions and examples to provide the necessary documentation:</h2><div class="ace-line ace-line old-record-id-doxushcxptkAAy9wMIm4sblHSie"><br></div><h3 class="heading-3 ace-line old-record-id-doxuscXKvOSCIRNfVJKAbtKPhpa">1. Funds sourced from other trading platforms</h3><div class="ace-line ace-line old-record-id-doxusX0hJDPH6DyrmiFPoGF0twb"><br></div><h4 class="heading-4 ace-line old-record-id-doxusMokDAlo2d6apxBfQEKUatc">1.1 Transferring funds to other trading platforms through crypto transfers</h4><div class="ace-line ace-line old-record-id-doxuslxQT73FLs0aGWfHjBrELAg"><br></div><div class="ace-line ace-line old-record-id-doxusdEzjyEeDWvIrzwczG8Q4Nd">Please provide the following information: </div><div class="ace-line ace-line old-record-id-doxuspizVdNPalDavmcZ8Jan3re">a. The name and website of the trading platform </div><div class="ace-line ace-line old-record-id-doxusj89Jx4rcQUXBj5CGgYwJxe">b. Your deposit records on that trading platform (make sure the receiving address is displayed), with the deposit amount greater than or equal to the fund transferred to MEXC</div><div class="ace-line ace-line old-record-id-doxusmrfqO7vPtWWjxmqIKXp5Kf">c. If the crypto withdrawn to MEXC is different from the crypto traded in the fiat transaction, provide transaction records for the crypto exchange </div><div class="ace-line ace-line old-record-id-doxus96M52sxcIDR4endO9qMOMf">d. Your withdrawal records from that exchange (make sure the receiving address is displayed)</div><div class="ace-line ace-line old-record-id-doxusX2uEVEcABLeVqRx3D05nKc"><br></div><h4 class="heading-4 ace-line old-record-id-doxus31874JljXFIaiqlWgBP4gb">1.2 Funds exchanged through fiat trading on other platforms</h4><div class="ace-line ace-line old-record-id-doxusXUDpvAq3TZbawGxPDwex46"><br></div><div class="ace-line ace-line old-record-id-doxuskj9gtYG6qVsBKdHxHziV3g">Please provide the following information: </div><div class="ace-line ace-line old-record-id-doxusIDYxi4m0kaXdzxMfLo9Q9d">a. The name and website of the trading platform </div><div class="ace-line ace-line old-record-id-doxusjFpZwlP7oJXA7nNeZoz2RD">b. Screenshot of your fiat trading records on that trading platform, with the deposit amount greater than or equal to the fund transferred to MEXC </div><div class="ace-line ace-line old-record-id-doxusEjjzrn4g6JxyHfQCSXYBdh">c. If the crypto withdrawn to MEXC is different from the crypto traded in the fiat transaction, provide transaction records for the crypto exchange </div><div class="ace-line ace-line old-record-id-doxusoZf2rG0W5CGnD6DtFDWief">d. Your withdrawal records from that exchange (make sure the receiving address is displayed)</div><div class="ace-line ace-line old-record-id-doxusxiHfBYALrZ5bnBh17WwdRb"><br></div><h3 class="heading-3 ace-line old-record-id-doxusMB4Ea96MM42xhwtKbA5Mrb">2. Funds sourced from a wallet</h3><div class="ace-line ace-line old-record-id-doxusGhumt7GIBdoo2Ewx5qnmsh"><br></div><div class="ace-line ace-line old-record-id-doxusIqOwp3SOHEFh6WUoQQl0Ch">Please provide the following information: </div><div class="ace-line ace-line old-record-id-doxus0he3jTXJAuA3IDrtMmQg9d">a. Wallet name or website (optional if there is no website) </div><div class="ace-line ace-line old-record-id-doxus8BdrhoyL3XMzbCXbe18T4e">b. Screenshot of deposit and withdrawal records from the wallet (make sure the sending and receiving addresses are displayed) </div><div class="ace-line ace-line old-record-id-doxusSaFzKgBs75XaGotAFrZD4e">c. Proof of the upper-level deposit source for the fund in the wallet, including the name and website of the source channel, as well as the withdrawal records from the source (make sure the receiving address is displayed)</div><div class="ace-line ace-line old-record-id-doxusba8mzSP5nJb1hLygx8CQKh"><br></div><h3 class="heading-3 ace-line old-record-id-doxuswpSQaAufYTAmBO8c3PJZpc">3. Funds sourced from other investment platforms</h3><div class="ace-line ace-line old-record-id-doxusgEoOSNh4cSgg2AhZdQy2zh"><br></div><div class="ace-line ace-line old-record-id-doxuslsGNJRCwwOImg8bAz7kqof">Please provide the following information: </div><div class="ace-line ace-line old-record-id-TNMZd2kd7oIYQHxwUc7uqXrqspb">a. The name and website of the investment platform </div><div class="ace-line ace-line old-record-id-J7yhdnzABoKVTZxEBxxusOinsxb">b. Detailed withdrawal records from the investment platform (make sure the sending and receiving addresses are displayed)</div><div class="ace-line ace-line old-record-id-JD2QdJkGGoHUxUxWllFuMflxsye">c. Your transaction records on the investment platform</div><div class="ace-line ace-line old-record-id-TxMYdmJyLoIg0ixQQibuLGlUsVh">d. Your deposit records on the investment platform</div><div class="ace-line ace-line old-record-id-doxusWSECCpkpVYt1o5LKxMJP8f"><br></div><h3 class="heading-3 ace-line old-record-id-doxusGkNnzXAOhwHRwvNwrBJ4Dd">4. Funds from private transactions with others, and the counterparty withdraws to your MEXC account</h3><div class="ace-line ace-line old-record-id-doxusu8qkQ8eAgcKy0zccXqWCib"><br></div><div class="ace-line ace-line old-record-id-doxushLgd5jwcTDT3kbzdEpCNAg">Please provide the following screenshots: </div><div class="ace-line ace-line old-record-id-IwYqdNlouoToAmxvTtmui20Ws7c">a. Screenshot of the chat records with the counterparty </div><div class="ace-line ace-line old-record-id-M5tNdEGkLotNBlxPwdEueK66sZc">b. Bank transfer proof of transferring fiat to the counterparty, including time, transfer amount, and the recipient's name </div><div class="ace-line ace-line old-record-id-AXBrdHYNDoDRI1xZesfuGkxDsYc">c. Screenshot of the counterparty's withdrawal records</div><div class="ace-line ace-line old-record-id-doxusvlHIhqFYSo3O6j5lR88a7d"><br></div><div class="ace-line ace-line old-record-id-doxuse8ej632jmvZeR0z7ojkZxg"><strong>Screenshot Examples:</strong></div><div class="ace-line ace-line old-record-id-doxusm2RIdoHUAd7araCmTZQskX"><br></div><div class="ace-line ace-line old-record-id-doxusxRViwTZNxDeG6Ioqy7qqPe">Screenshots of deposit and withdrawal records (make sure the sending and receiving addresses are displayed)</div><div class="ace-line ace-line old-record-id-doxusoEwRqEpHT9WMqkN2iZV9Mb"><br></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="585"><col width="544"></colgroup><thead><tr style="height:39px"><th colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus0qTYPbaCUazV1x7VV7YjXc">Screenshot of Deposit Records</div></th><th colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus7FsEobrKurs2kjgwkQV1Th">Screenshot of Withdrawal Records</div></th></tr></thead><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusGqmphwbymT7ZHeDB3ub25c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2023102310122475545DzT15ILkAq6w.png" width="303"></div><div class="ace-line ace-line old-record-id-doxusRvKufEXicpfwdhq45iwKdk"><br></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );font-size:10pt;text-align:center"><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusEQzXeavF4lSHDddGYWNVeh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231023101224628PbEwP912RWu2dV.png" width="264"></div><div class="ace-line ace-line old-record-id-doxusUQScTuc4TIPVS8xcy3wljf"><br></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusjxtvkvqAsq9vG2vW7h2Jwg"><br></div></div>
Common Cases & Solutions for Wrong Deposits
<p> </p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">What Does It Mean to Deposit a Crypto Unsupported by MEXC?</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>MEXC only supports automatic crediting for deposits of crypto listed on the Wallets Overview page using the corresponding blockchain networks. If you accidentally deposited an unsupported crypto or used an unsupported blockchain network for a deposit, MEXC will assist you in manually recovering the assets for a processing fee.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Note: Recovery may not be supported for certain crypto/networks.</strong></span></b></span></p><p><br></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Case A: Depositing Old Futures Crypto</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>MEXC will upgrade or replace crypto based on the project's operational direction, and will no longer support deposits of old futures crypto, such as ZINU/GART, etc. If you deposit these old cryptos, your deposit will not be credited. In such cases, please ensure that the contract address of the sending party and receiving party corresponding to the crypto are consistent before making a deposit. If you are unsure, feel free to contact MEXC online customer service for consultation on the token contract address.</strong></span></b></span></p><p><br><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><strong><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/Ua7isxZK04IJDEcKC-CYu6IaKQWoWMNSRQhETKJnx5WeELPUOAMkB1jIpHyiljeAl1j9rST1CYbLY_l9oNSUWb4liqfeJr7nkzL_SJ07UuZireFNax329iL3eX-X9Qiri5URHI5ZudrO95FpvjhVgSw" width="624"></strong></b></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Case B: Depositing Using Unsupported Blockchain Networks</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Some stablecoins are issued on multiple blockchain networks, and even though MEXC has listed them, it doesn't mean that all networks are supported for the deposits.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>For example, if you deposit USDC using the FTM network, the deposit will not be credited as MEXC currently does not support the USDC-FTM network.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>In such cases, please ensure that the sending party and receiving party are using the same network before making a deposit.</strong></span></b></span></p><p><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><strong><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/0SHiqgyFNfzYgO68t-9ZJlkelrW4maHmqZW5MVLa4GMC5C0yPytNobWenAC6DQH0ESjwa8XACGENm5_VhF1Tr7xt6_6DJSBooSuOtjCPCG2tQkc-Qg6zEUdBKR_vl-MbQ-8VQHHL7m0ugCCS6BcZLto" width="624"></strong></b></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">What Should I Do?</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>If you discover a wrong deposit, please log in to the MEXC account that received the transfer and click on this link to submit the application: </strong></span></b></span><a style="text-decoration:none" href="https://www.mexc.com/support/apply-error-recharge"><span style="background-color:transparent;color:rgb( 17 , 85 , 204 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;vertical-align:baseline"><strong><u>Wrong Deposit Return Application</u></strong></span></b></span></a></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Alternatively, you can contact online customer service and explain your situation. Follow the instructions provided by customer service and submit the following information. MEXC will make every effort to assist you in recovering your assets.</strong></span></b></span></p><ul style="list-style-type:disc;margin-top:0px;margin-bottom:0px"><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>UID, email address or mobile number used for sign-up</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Deposit crypto and amount</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Transaction hash / TxID of the deposit</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Screenshot showing the source of the deposit</strong></span></b></span></p></li></ul><p><br></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Details of the Required Information</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>We will provide a detailed explanation for the above-mentioned information to help you obtain the information accurately.</strong></span></b></span></p><h4 style="line-height:1.656;margin-top:12pt;margin-bottom:2pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">UID, email address or mobile number used for sign-up</strong></span></b></span></h4><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Your UID can be found on your MEXC profile page.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>On the platform where the crypto was withdrawn and transferred, copy and paste the complete transaction hash (TxID) of the deposit with unfilled / incorrectly filled MEMO.</strong></span></b></span></p><h4 style="line-height:1.656;margin-top:12pt;margin-bottom:2pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Deposit crypto and amount</strong></span></b></span></h4><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>The name of the crypto and the amount you have deposited.</strong></span></b></span></p><p><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Transaction hash / TxID of the deposit</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>On the platform where the crypto was withdrawn and transferred, copy and paste the complete transaction hash (TxID) of the wrong deposit.</strong></span></b></span></p><p><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Screenshot showing the source of the deposit</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Log in to the withdrawal platform, search your withdrawal history, and find the corresponding withdrawal record. Note: The screenshot should clearly show the complete TxID, address, crypto, and amount.</strong></span></b></span></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Terms & Conditions</strong></span></b></span></h2><ul style="list-style-type:disc;margin-top:0px;margin-bottom:0px"><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>MEXC will make every effort to help you recover your assets, but due to the complexity of the blockchain network, we cannot guarantee a 100% recovery of your assets in all cases.</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>If our asset recovery team successfully recovers your assets in an unsupported crypto, a processing fee of 50 USDT will be charged.</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>If MEXC is unable to recover the assets, your deposited assets in the unsupported crypto will be permanently lost. However, you can contact online customer service to apply for a refund of the paid processing fee.</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>By accepting the asset recovery terms & conditions, you should understand that the estimated time for crypto recovery may take up to 22 business days.</strong></span></b></span></p></li></ul><p> </p><p> </p><p> </p><p> </p>
MEXC Risk Reminder on Depositing Unlisted Cryptocurrencies
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC </span><a href="https://www.mexc.com/announcements"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">announcements</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Deposit Issues</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit the </span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Uncredited Deposit Return Application</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Refer to the </span><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Troubleshooting Guide: Deposit Not Credited</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> for additional solutions to common deposit-related issues.</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Need Assistance</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For any inquiries, please contact MEXC through the following channels:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Click the <strong style="font-weight:bolder">Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Send an email to service@support.mexc.com.</span></div></li></ul><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC is committed to providing users with dedicated service and support.</span></div><div> </div><div> </div></div>
Deposit and Withdrawal Issues
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Delays in cryptocurrency deposits and withdrawals are usually caused by the following reasons: blockchain network confirmation delays, incorrect Memo/Tag entry, incorrect receiving address, incomplete withdrawal status, or processing delays.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more common questions, refer to:</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Troubleshooting Guide: Deposit Not Credited</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</span></a></div></li></ul><div> </div></div>
What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When using MEXC for deposits or withdrawals, you may occasionally encounter a “Deposit/Withdrawal is suspended” status. See the example below for reference:</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820544027779D0DNIY7lDgu5.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Check Current Deposit/Withdrawal Status on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">To provide users with real-time visibility into the status of deposit and withdrawal services, MEXC offers a dedicated monitoring page.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">*BTN- Click Here for Details&BTNURL=</span></span><a href="https://www.mexc.com/assets/status"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">https://www.mexc.com/assets/status</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">*</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Users can enter the name of a specific token in the search bar to quickly view its current deposit and withdrawal status. Additionally, by enabling the <strong style="font-weight:bolder">Show abnormal networks only</strong> filter, they can efficiently identify tokens experiencing service disruptions.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439389eAHJLAqKTqfuo6.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Common Reasons for Temporary Suspension of Deposits/Withdrawals on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Blockchain Network Maintenance: When the underlying blockchain network is undergoing an upgrade or maintenance, the exchange must temporarily suspend related services until the network stabilizes. Deposits and withdrawals will resume once normal operations are restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Wallet Maintenance: In cases where the project team releases a new version or the platform performs node upgrades, MEXC may need to update its wallet infrastructure. Maintenance periods may vary across platforms. Once wallet services are restored, deposit and withdrawal functions will be re-enabled.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Deposits Temporarily Disabled: For certain tokens, MEXC may not support deposit functions at specific times. Depositing such tokens during this period may result in unrecoverable or permanently lost assets. Users are strongly advised to confirm the token status before proceeding.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Suspension at Project Request: At the request of the token’s project team, due to either technical or strategic considerations, MEXC may temporarily suspend deposits and withdrawals for the token. The timeline for resumption will depend on the project's progress and coordination with the platform.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Project Upgrades:When a project undergoes a contract migration or protocol upgrade, MEXC will suspend deposit functions as a security precaution. Services will resume once the upgrade is complete and verified.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Cross-Chain Bridge Issues: For multi-chain tokens that utilize cross-chain bridges (e.g., deposits on Chain A and withdrawals on Chain B), disruptions or maintenance affecting the bridge service may result in the temporary suspension of related deposit and withdrawal features. These will be restored once the cross-chain functionality is stable.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. What to Do When Deposits or Withdrawals Are Suspended Due to Wallet Maintenance</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">During periods of deposit/withdrawal maintenance, if you have not yet initiated a transaction, you may choose an alternative network to complete your deposit or withdrawal. For example, as shown in the image below, if SHIB deposits on the SOL network are suspended, you can instead use the BSC or ETH networks.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205440225sGS0UJSM3KiouQ.png" /></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Important: Do not initiate a deposit during maintenance, as this may result in the loss of your assets. You can click the <strong style="font-weight:bolder">Network Resumption Reminder</strong> button on the page to receive a notification via email and in-app message once the network is restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have already initiated a deposit, please be patient. MEXC will be able to assist with any uncredited deposits for the affected token only after the deposit channel has resumed.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439743sVEXoPpiCvgWrP.png" /></div><div> </div></div>
What is the Uncredited Deposit Return Application?
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Introduction to the Uncredited Deposit Return Application</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your digital asset deposit to MEXC has not been credited, you can submit an </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Uncredited Deposit Return Application</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> form. MEXC's Customer Service team will make every effort to recover the funds for you.</span></span></div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. When to Apply for Fund Recovery</strong></span><br /><br /></h2><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Uncredited Deposit Return Application FAQ</strong></span></h2><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.1 How long does the Uncredited Deposit Return Application take?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 60 days, depending on the difficulty of the return.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></span></h3><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Progress Tracking: You can check the status on the </span></span><a href="https://www.mexc.com/support/deposit-recovery/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Application History</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.5 Is the service fee fixed?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your case is ultimately deemed unrecoverable or if you cancel the application, the service fee will not be refunded.</span></span></div><div> </div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Note:</strong></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1）We cannot guarantee that funds will be recovered in all cases.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></span></div><div> </div></div>
What is Pre-Crediting?
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">There are two confirmation stages in the deposit crediting process:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718105836214xZG2MDayGlVVwx.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.</span></span></div><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Advantages of Pre-Crediting:</strong></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.</span></span></div></li></ul><div><br /></div></div>
Common Deposit Statuses and How to Resolve Them
<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br /></div></div>
How to Fill Out the Uncredited Deposit Return Application Form
<p><br /></p><div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Filling Guide</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the MEXC </span></span><a href="https://www.mexc.com/support"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Help Center</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page, click the <strong style="font-weight:bolder">Uncredited Deposit Return Application</strong> button.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211722033636tu6z9iFEOwgzG.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Select the reason that matches your situation based on the options shown on the page, then click <strong style="font-weight:bolder">Next</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202771bXvvf6S25wD3JN.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Fill in the required information as shown on the page, such as the deposit token, deposit network, deposit amount, MEXC deposit address, and deposit TxID. After completing all fields, click <strong style="font-weight:bolder">Submit Application</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once submitted, your return application will enter the initial review stage, which is expected to be completed within 1-2 days.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174744335Xh80xRNfMJOcd7.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.1 Form Field Descriptions:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1) Deposit Crypto</strong>: Please enter the exact name of the token you deposited to help verify the transaction details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2) Deposit Network</strong>: Be sure to fill in the correct deposit network based on the transaction hash (TxID/TxHash). If you're unsure which network was used, please check with the platform from which you initiated the withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3) Deposit Quantity</strong>: Enter the amount shown on the blockchain explorer (up to 41 characters, including up to 22 digits before the decimal and 18 after). This amount is for reference only. Our Customer Service team will process your request based on the actual amount reflected in the TxID. Please refer to the final result.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4) MEXC Deposit Address</strong>: Provide the receiving address displayed in the transaction hash (TxID/TxHash), which is your MEXC account's deposit address. This address is usually labeled as the "To Address" or "Receiver Address" in the transaction details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5) Deposit TxID</strong>: The deposit transaction hash (TxID/TxHash) is the unique identifier of your blockchain transaction. Only enter the TxID. Do not submit website links or any other information. Be sure to copy the TxID directly from the withdrawal platform, and avoid entering any URLs.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211722021737sW8TSexIWejOd.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.2 How to Enter the TxID for the TON Token on the TON Network:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Go to the</span></span><a href="https://tonviewer.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Tonviewer</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block explorer and enter your TxID, then click <strong style="font-weight:bolder">Find</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, you may input the TxID in the search bar like this: TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172203284XoDD6woixgyzox.png" /></div><div><br /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Find the transaction record where the funds were sent to the MEXC address, and click the corresponding letter. For example, click the letter <strong style="font-weight:bolder">F</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201936p5KNdlV0dMeaxH.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Under the <strong style="font-weight:bolder">Account</strong> section, locate the <strong style="font-weight:bolder">Tx hash</strong> and <strong style="font-weight:bolder">Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example: 81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202613X2dVQG1EBG93k6.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.3 How to Enter the TxID for Other Tokens on the TON Network:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Go to the </span></span><a href="https://tonviewer.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Tonviewer</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> block explorer, enter your TxID, and click <strong style="font-weight:bolder">Find</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, input the TxID in the search bar like this: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0</span></span><br /><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202969YwZrvVdreJU5gY.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Find the transaction record where the tokens were transferred to the MEXC address, and click the corresponding letter following <strong style="font-weight:bolder">Jetton Internal Transfer</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, click the letter <strong style="font-weight:bolder">D</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201739nvssr525MTjOa3.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Under the <strong style="font-weight:bolder">Account</strong> section, locate the <strong style="font-weight:bolder">Tx hash</strong> and <strong style="font-weight:bolder">Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202310Hk1XiEqnVXfLoY.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Supplementary Information Submission</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your application passes the review, MEXC Customer Service will disclose the original return address to you. Please verify whether the return address is correct.</span></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the address is correct, click <strong style="font-weight:bolder">Confirm returning to this address</strong>, and your funds will be returned to that address.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the address is incorrect or cannot receive funds, click <strong style="font-weight:bolder">Cancel Application</strong> and contact online Customer Service to provide the correct return address information.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Please note:</strong> MEXC does not support refunds for unsupported tokens or deposits made to MEXC's hot wallet address. Only returns to the original sending address are supported.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201601T2x7vWziBJGLUR.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once you click <strong style="font-weight:bolder">Confirm returning to this address</strong>, it means you have verified that the address is valid and correct. If the returned funds cannot be successfully received at this address, <strong style="font-weight:bolder">MEXC will not be held responsible</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202389A4zbG5Mx8VeCRB.png" /></div><div> </div></div>