How to Activate HBAR Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Due to the special mechanism of the HBAR network, your wallet address must be activated with HBAR tokens (JAM/NADA, etc.) before transferring any tokens to the address. Please ensure that your wallet address has at least 10 HBAR tokens before activating any assets, as adding assets requires payment of network fees. If your withdrawal address does not have an active asset, you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><strong style="font-weight:bolder">A. Status: Activated</strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are transfer records and the ACCOUNTS section shows that the activated tokens have been added, it means that you are able to transfer activated assets to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013655718YBtK3ZmpzkaaD4.png" alt="1.png" style="max-width:100%;height:auto"></div><div> </div><div><strong style="font-weight:bolder">B. Status: Not Activated </strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are no transfer records and the <strong style="font-weight:bolder">ACCOUNTS</strong> section is empty, it means that no HBAR standard assets have been added to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013657094w8lWoiRGMjoWfb.png" alt="2.png" style="max-width:100%;height:auto"></div><div> </div><h4><strong style="font-weight:bolder">Part 3.How To Activate Hbar Token Address</strong></h4><div>Firstly, go to the official website: <a href="https://hedera.com/"><u>https://hedera.com/</u></a> and click on the supported wallet addresses for the project: <a href="https://hedera.com/ecosystem/wallets-custody"><u>https://hedera.com/ecosystem/wallets-custody</u></a>.</div><div>For example, if you're using HashPack wallet: <a href="https://www.hashpack.app/"><u>https://www.hashpack.app/</u></a>, please follow the steps below to activate your wallet:</div><div> </div><ol start="1" style="list-style-type:decimal"><li><div>Install the wallet and create an account.</div></li><li><div>Transfer some main tokens to the generated address.</div></li><li><div>Click on [Add Token].</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013658499ntoJ0WJlvQa2fs.png" alt="3.png" style="max-width:100%;height:auto"></div><div> </div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add the token: you can either select it directly, or add it via futures.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013700174SOvYUnQzeirXO3.png" alt="4.png" style="max-width:100%;height:auto"></div><div> </div><ol start="5" style="list-style-type:decimal"><li><div>Click [Associate Token] to add the token and wait for the addition to complete.</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013701744XEk4gg6Ltbr8Aw.png" alt="5.png" style="max-width:100%;height:auto"></div></li><li><div>When the token you added appears on the interface, it means you have successfully added it to your wallet.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013703193lj9A6hTNpdLHoH.png" alt="6.png" style="max-width:100%;height:auto"></div></div><div> </div><div><p><strong style="font-weight:bolder">Part 4. Important Notes</strong></p><ol start="1" style="list-style-type:decimal"><li><div>To activate an HBAR address, you must first deposit 10 HBAR to the address, activate it, then manually add other tokens you want to deposit.</div></li><li><div>It is recommended to use the official wallet software for activation.</div></li><li><div>Please make sure the target address assets are activated before you withdraw, otherwise you won't be able to withdraw.</div></li></ol><div> </div></div>
How to Activate XRP Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Ripple's current mechanism requires an address to have at least 20 XRP in order for the address to be activated. Before an address can receive any Ripple assets other than XRP (XSPECTAR, SOLO, CORE-XRP, etc.), it must be manually operated to add assets. Before adding a new asset, please make sure the XRP balance in your account is 20 or more, as a transaction fee is required to be paid when adding. If your withdrawal address does not have activated assets, then you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><ul style="list-style-type:disc"><li><div><strong style="font-weight:bolder">A. Status: Activ</strong> <strong style="font-weight:bolder">at</strong> <strong style="font-weight:bolder">ed</strong></div></li></ul></div><div>You can view the XRP block blockchain browser at: https://xrpscan.com/search as shown below. If token information is displayed in your address <strong style="font-weight:bolder">Trustlines</strong>, then you have activated the asset.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013704730Vt9YM0GBejwnbv.png" alt="1.png" style="max-width:100%;height:auto"></div><ul style="list-style-type:disc"><li><strong style="font-weight:bolder">B. Status: Not Activated</strong></li></ul><div>You can view the XRP block browser at: https://xrpscan.com/search as shown below. If you do not have any token information in your address <strong style="font-weight:bolder">Trustlines</strong>, then you do not have an activated asset.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137060539ELHFR4yvL9RTK.png" alt="2.png" style="max-width:100%;height:auto"></div><h4> </h4><h4><strong style="font-weight:bolder">Part 3. How To Activate The XRP Token Address</strong></h4><div><div><strong style="font-weight:bolder">Example:</strong> The following example shows the operation for adding XTK tokens in SOLO DEX, involving the wallet address: <a href="https://www.sologenic.com/ecosystem/solo-wallet.">https://www.sologenic.com/ecosystem/solo-wallet</a>. Please follow these steps for activation.</div><div><div> </div></div></div><ol start="1" style="list-style-type:decimal"><li><div>First, install the wallet and generate an account.</div></li><li><div>Then transfer a portion of your XRP to the address of the generated account, at least 20 of them.</div></li><li><div>Click the [ <strong style="font-weight:bolder">Add Asset]</strong> button.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013707497xzaHaROBuEI0dx.png" alt="3.png" width="636" height="1237" style="max-width:100%;height:auto"></div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add, by directly selecting or by adding a futures contract.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137089065OzJoLxvNKnzdl.png" alt="4.png" style="max-width:100%;height:auto"></div><ol start="5" style="list-style-type:decimal"><li><div>Add directly: <strong style="font-weight:bolder">Known Issue</strong> <strong style="font-weight:bolder">rs</strong>. Manual entry: <strong style="font-weight:bolder">Custom</strong></div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013710298wjk7xWsAMm4TtO.png" alt="5.png" width="631" height="1217" style="max-width:100%;height:auto"></div><ol start="6" style="list-style-type:decimal"><li><div>Select or add the corresponding parameter and select the Issuer of the currency.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013711731gSvjcyOh4XUiVT.png" alt="6.png" style="max-width:100%;height:auto"></div><ol start="7" style="list-style-type:decimal"><li><div>Then select the corresponding <strong style="font-weight:bolder">issuer</strong>.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137132113EzkC3fjk8zWC5.png" alt="7.png" style="max-width:100%;height:auto"></div><ol start="8" style="list-style-type:decimal"><li><div>After making your selection, click the <strong style="font-weight:bolder">[</strong> <strong style="font-weight:bolder">NEXT</strong> <strong style="font-weight:bolder">]</strong> button.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013714660pKdXSSOwuSlOAF.png" alt="8.png" style="max-width:100%;height:auto"></div><ol start="9" style="list-style-type:decimal"><li><div>Doublecheck the added parameters to ensure they are correct.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013716052mef9Xx2kciBtl0.png" alt="9.png" style="max-width:100%;height:auto"></div><ol start="10" style="list-style-type:decimal"><li><div>Wait for activation confirmation.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013717533s2NcWgYNFBHdtZ.png" alt="10.png" width="617" height="1240" style="max-width:100%;height:auto"></div><ol start="11" style="list-style-type:decimal"><li><div>When your added currency appears, it has been successfully added.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013719005xFRbmaScRNcYY2.png" alt="11.png" width="610" height="1152" style="max-width:100%;height:auto"></div><h4> </h4><h4><strong style="font-weight:bolder">Part 4. Important Notes</strong></h4><ol start="1" style="list-style-type:decimal"><li><div>A reserve of 20 XRP is required for activating the XRP address, and 2 XRP is required to activate the token. Ensure you have sufficient assets before activating. Consult the XRP website for more information on retrieving locked reserves.</div></li><li><div>Activating via official wallet software is recommended.</div></li><li><div>Please make sure that the target address assets are activated before you withdraw your funds, otherwise you will be unable to withdraw your funds.</div></li></ol><div> </div></div>
Withdrawal Not Received
<div data-page-id="SnYLdj5ujodLdMxR4o0uDsDjsNg" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><strong>1. Explanation of Unreceived Withdrawals:</strong></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-size: 16px;">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-size: 16px;">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-size: 16px;">On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-size: 16px;">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-size: 16px;">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction's confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-size: 16px;">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-size: 16px;">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="167;254;420" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="167"><col width="254"><col width="420"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-size: 16px;">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-size: 16px;">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-size: 16px;">Solution</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-size: 16px;">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-size: 16px;">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0yo97NyincWjozYrdyrpjc"><span style="font-size: 16px;">This withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-size: 16px;">Under Review</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-size: 16px;">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-size: 16px;">Your withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-size: 16px;">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-size: 16px;">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-size: 16px;">If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-size: 16px;">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-size: 16px;">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-size: 16px;">Processing</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-size: 16px;">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-size: 16px;">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-size: 16px;">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-size: 16px;">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-size: 16px;">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-size: 16px;">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-size: 16px;">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-size: 16px;">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-size: 16px;">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-size: 16px;">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-size: 16px;">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-size: 16px;">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-size: 16px;">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-size: 16px;">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-size: 16px;">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-size: 16px;">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-size: 16px;">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-IRpXd0E0loC74uxDPwmuX2K0sRb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-size: 16px;">3) If the status shows <strong>Withdrawal Successful</strong> but the funds were returned to MEXC, please go to the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> </strong>and select<strong> Withdrawal from MEXC to another platform was returned</strong>. Fill in your detailsand submit the fund recovery request. Once submitted, your request will be $reviewed and completed within 1 - 2 business days. </span></div><div class="ace-line ace-line old-record-id-WF0IdcFU9oryXzxLFcMuLg4Rs2g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-size: 16px;">4) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets</strong><strong>→ Funding History → </strong><strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-ON3KduxUWousG6xKQOWugxaHsfg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-H6yWdQ903ocR52xsJ8eu0VOysgd"><span style="font-size: 16px;"><strong>Recommended Reading</strong><strong>:</strong></span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-WyxWdE6z6od7Fyx91U4uABZmsXc" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-app-360030808111" style="font-size: 16px;">How to Withdraw on MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-VjnvdY2TLouHJHxrJV1uaQk4s2f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-XLvodjoQoobzOLxQSVDu10UMsxf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031" data-lark-is-custom="true" style="font-size: 16px;">Withdrawal FAQ</a></div></li><li class="ace-line ace-line old-record-id-CMqMd1UsvoMF5zxxXFJuuXMLsqf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-set-withdrawal-settings-253549374230474752" data-lark-is-custom="true" style="font-size: 16px;">How to Set Withdrawal Settings</a></div></li><li class="ace-line ace-line old-record-id-QRJRddJYPow2GOxJZ5su9PNnsvb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/withdrawal-fees-17827791528721" data-lark-is-custom="true" style="font-size: 16px;">Withdrawal Fees</a></div></li></ul><div class="ace-line ace-line old-record-id-OFqUdsBn0o1PGyxgWMiuPnacsAf"><br></div></div>
How to Fill Out the Uncredited Deposit Return Application Form
<div data-page-id="M33Hd5ANlobRCSxIaoouzneksGd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-LRijdFrsHobW4YxWMahuaZ6qsQh"><strong>1. Filling Guide</strong></h2><div class="ace-line ace-line old-record-id-doxusKe7KsEDApHpeWTuga39tfd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZAzcdMxnEogKuaxbkHeuhCV4sbc"><span style="font-size: 16px;">On the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> page, click the <strong>Uncredited Deposit Return Application</strong> button.</span></div><div class="ace-line ace-line old-record-id-doxusBNhjRNU89n4TQyABoey4Fd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b542a68d-e349-4fd3-b8f2-b064b3280975","height":1364,"width":2936,"currHeight":1364,"currWidth":2936,"natrualHeight":1364,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKi75bYZTMoflfnx0Gtzu1aIMsng%2F%3Fpreview_type%3D16","file_token":"Ki75bYZTMoflfnx0Gtzu1aIMsng","image_type":"image/png","size":398794,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus0LB404yA71dgkQvOfG0rDc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165234697umSPxsOd8byfzc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLaTc1YllaVE1vZmxmbngwR3R6dTFhSU1zbmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXMwTEI0MDR5QTcxZGdrUXZPZkcwckRjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LaTc1YllaVE1vZmxmbngwR3R6dTFhSU1zbmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ki75bYZTMoflfnx0Gtzu1aIMsng/?mount_node_token=doxus0LB404yA71dgkQvOfG0rDc&mount_point=docx_image" data-width="2936" data-height="1364" data-lark-image-uri="drivetoken://Ki75bYZTMoflfnx0Gtzu1aIMsng" data-lark-image-width="2936" data-lark-image-height="1364" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusLVVlCL8H6pPTdeP7sYecGb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswzAtB7Bbc5FaQI90rgfBbc"><span style="font-size: 16px;">Select the reason that matches your situation based on the options shown on the page, then click <strong>Next</strong>.</span></div><div class="ace-line ace-line old-record-id-C8OldAzF7oGrKGxRcpButf8rsKg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"cbd91a4e-7b62-4e3b-a7c4-3a7889581249","height":1404,"width":2928,"currHeight":1404,"currWidth":2928,"natrualHeight":1404,"natrualWidth":2928,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAJncbZ0YEo3kP7xLQKwuChnesUg%2F%3Fpreview_type%3D16","file_token":"AJncbZ0YEo3kP7xLQKwuChnesUg","image_type":"image/png","size":397539,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusTwwOj3Ug7jolsEdm0AYxVd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165232694JbXkFwZIWzc7So.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBSm5jYlowWUVvM2tQN3hMUUt3dUNobmVzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNUd3dPajNVZzdqb2xzRWRtMEFZeFZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BSm5jYlowWUVvM2tQN3hMUUt3dUNobmVzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AJncbZ0YEo3kP7xLQKwuChnesUg/?mount_node_token=doxusTwwOj3Ug7jolsEdm0AYxVd&mount_point=docx_image" data-width="2928" data-height="1404" data-lark-image-uri="drivetoken://AJncbZ0YEo3kP7xLQKwuChnesUg" data-lark-image-width="2928" data-lark-image-height="1404" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusYr28HGHFFaiJBseZVpZIWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusuQSIY64o66C5pwaCOisroF"><span style="font-size: 16px;">Fill in the required information as shown on the page, such as the deposit token, deposit network, deposit amount, MEXC deposit address, and deposit TxID. After completing all fields, click <strong>Submit Application</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusIqmuLHEe2YiXwDPnBwRXsf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyRXdjAefVn8J5WWmdOCNJh"><span style="font-size: 16px;">Once submitted, your return application will enter the initial review stage, which is expected to be completed within 1-2 days.</span></div><div class="ace-line ace-line old-record-id-E64KdICw0o46PYxs3Rju98PNszc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"de67a0a1-99b4-4a02-b81f-ef0fc9a1f209","height":1348,"width":2934,"currHeight":1348,"currWidth":2934,"natrualHeight":1348,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNDdNbAED9ozIgsxs7jCukAKQsQh%2F%3Fpreview_type%3D16","file_token":"NDdNbAED9ozIgsxs7jCukAKQsQh","image_type":"image/png","size":394444,"comments":[]}]}" class="image-uploaded gallery old-record-id-Icood4HCooZc36xkIGPuIxRxsfd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165234857ZHeYI3xgVW0ogr.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJORGROYkFFRDlveklnc3hzN2pDdWtBS1FzUWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSWNvb2Q0SENvb1pjMzZ4a0lHUHVJeFJ4c2ZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ORGROYkFFRDlveklnc3hzN2pDdWtBS1FzUWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NDdNbAED9ozIgsxs7jCukAKQsQh/?mount_node_token=Icood4HCooZc36xkIGPuIxRxsfd&mount_point=docx_image" data-width="2934" data-height="1348" data-lark-image-uri="drivetoken://NDdNbAED9ozIgsxs7jCukAKQsQh" data-lark-image-width="2934" data-lark-image-height="1348" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuseXYjWQb40CNV4PoJl0Yect"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IDMWdaFFYo9thax6Pu7ut7DVscc"><span style="font-size: 16px;">1.1 Form Field Descriptions:</span></h3><div class="ace-line ace-line old-record-id-doxusEH8tSFKMPhSm9bjPAzO2dW"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusWiFdNj7iRiDeOIDA1KIV6d"><span style="font-size: 16px;"><strong>1) Deposit Crypto</strong>: Please enter the exact name of the token you deposited to help verify the transaction details.</span></div><div class="ace-line ace-line old-record-id-doxusbU3Bl9hI45ou9CAR6orZDe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusSwBiAzZxxQtQ6ytoRFsIGn"><span style="font-size: 16px;"><strong>2) Deposit Network</strong>: Be sure to fill in the correct deposit network based on the transaction hash (TxID/TxHash). If you're unsure which network was used, please check with the platform from which you initiated the withdrawal.</span></div><div class="ace-line ace-line old-record-id-doxusGUebW1fHTxqck9K3O6VYJg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusvzmHLi9LriMJJvwQ9WVyse"><span style="font-size: 16px;"><strong>3) Deposit Quantity</strong>: Enter the amount shown on the blockchain explorer (up to 41 characters, including up to 22 digits before the decimal and 18 after). This amount is for reference only. Our Customer Service team will process your request based on the actual amount reflected in the TxID. Please refer to the final result.</span></div><div class="ace-line ace-line old-record-id-doxusotVCxVygHFreKSEKxd6Erc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusK7UWn62kM3ZCgfWQyvzrMc"><span style="font-size: 16px;"><strong>4) MEXC Deposit Address</strong>: Provide the receiving address displayed in the transaction hash (TxID/TxHash), which is your MEXC account's deposit address. This address is usually labeled as the "To Address" or "Receiver Address" in the transaction details.</span></div><div class="ace-line ace-line old-record-id-doxusI0puoAmmJSV97pKirqsbHe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusFt1ibasQIeIrImDdSLUSDh"><span style="font-size: 16px;"><strong>5) Deposit TxID</strong>: The deposit transaction hash (TxID/TxHash) is the unique identifier of your blockchain transaction. Only enter the TxID. Do not submit website links or any other information. Be sure to copy the TxID directly from the withdrawal platform, and avoid entering any URLs.</span></div><div class="ace-line ace-line old-record-id-WQjTdZ8MjobqPsxAfFLuKNvTs2g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"6f70e24f-88fc-4de2-822b-adc2c214fe32","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSeYVba861oXkJnxtW3bu4jR3sRc%2F%3Fpreview_type%3D16","file_token":"SeYVba861oXkJnxtW3bu4jR3sRc","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusM1f5KNYGQpaMDiBUcuEBJb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165234455Ybmewou7m8B1f4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTZVlWYmE4NjFvWGtKbnh0VzNidTRqUjNzUmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNNMWY1S05ZR1FwYU1EaUJVY3VFQkpiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TZVlWYmE4NjFvWGtKbnh0VzNidTRqUjNzUmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SeYVba861oXkJnxtW3bu4jR3sRc/?mount_node_token=doxusM1f5KNYGQpaMDiBUcuEBJb&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://SeYVba861oXkJnxtW3bu4jR3sRc" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuswXETmhuKDSzc6AUKkAlAtU"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WxjrdZT0eou2Bdx7SsJuxXbJsEA"><span style="font-size: 16px;">1.2 How to Enter the TxID for the TON Token on the TON Network:</span></h3><div class="ace-line ace-line old-record-id-doxus7cp5cXsd5S1Y1OXoKdTAzc"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusMmYqSQrcpSXrJpFFTyLk3e"><span style="font-size: 16px;">Go to the<a data-lark-is-custom="true" href="https://tonviewer.com">Tonviewer</a>block explorer and enter your TxID, then click <strong>Find</strong>.
</span></div><div class="ace-line ace-line old-record-id-NokDdedtMoT1tKxNuhouUfApsxd"><span style="font-size: 16px;">For example, you may input the TxID in the search bar like this: TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301</span></div><div class="ace-line ace-line old-record-id-NBrOd2JKKocwPdxlQIMuea7NsfW"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"26fec594-a0a1-4a21-b7fd-7debcc21a3f9","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPn4abB2XmoO4EIxUXCmuBm56sJb%2F%3Fpreview_type%3D16","file_token":"Pn4abB2XmoO4EIxUXCmuBm56sJb","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus7BO6GEDkwiP5siZCOQYYne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165234292T6fbfqCMjsvBfL.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQbjRhYkIyWG1vTzRFSXhVWENtdUJtNTZzSmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM3Qk82R0VEa3dpUDVzaVpDT1FZWW5lIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QbjRhYkIyWG1vTzRFSXhVWENtdUJtNTZzSmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pn4abB2XmoO4EIxUXCmuBm56sJb/?mount_node_token=doxus7BO6GEDkwiP5siZCOQYYne&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://Pn4abB2XmoO4EIxUXCmuBm56sJb" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusGjxHpPdA2y1CPbeDRqMSUf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusUV1BMjR787kq3TRoxbswT8"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusVkQ7GpMWXHUWgJIUTRcurB"><span style="font-size: 16px;">Find the transaction record where the funds were sent to the MEXC address, and click the corresponding letter.
For example, click the letter <strong>F</strong>.</span></div><div class="ace-line ace-line old-record-id-Gg2idDoGMoJp7Cx6SUSup1hLscc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5fc646a1-376d-4ab3-b85b-9100e6d73406","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAXQEbFU5UotzymxjGSgu36NBsme%2F%3Fpreview_type%3D16","file_token":"AXQEbFU5UotzymxjGSgu36NBsme","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusk1L8OjNmvrOqXo8gw8Wrgb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165236782OdEXzXH6x6h2rE.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBWFFFYkZVNVVvdHp5bXhqR1NndTM2TkJzbWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNrMUw4T2pObXZyT3FYbzhndzhXcmdiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BWFFFYkZVNVVvdHp5bXhqR1NndTM2TkJzbWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AXQEbFU5UotzymxjGSgu36NBsme/?mount_node_token=doxusk1L8OjNmvrOqXo8gw8Wrgb&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://AXQEbFU5UotzymxjGSgu36NBsme" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusg7b3cn8tR58cm3KF0DRrZ7"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JD0rdPGN1opH8Xx3C8Lu6PCssJf"><span style="font-size: 16px;">Under the <strong>Account</strong> section, locate the <strong>Tx hash</strong> and <strong>Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></div><div class="ace-line ace-line old-record-id-JlBndIQFpoIceAxsbk8ugcOjsIh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S38Bd1kU7oJmsmxtEYauugQDsyf"><span style="font-size: 16px;">For example: 81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-W6rLdhqC7oStX7xAjujuguw5soc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7c4b5387-f27e-4c40-8ede-d39730561d38","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FN9rXbkxGhoqQjPxyUzguBWGHsJf%2F%3Fpreview_type%3D16","file_token":"N9rXbkxGhoqQjPxyUzguBWGHsJf","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusPtOnsgqWSggtdqd0N7a3pe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165236972V9nFIAWi6RuE7A.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOOXJYYmt4R2hvcVFqUHh5VXpndUJXR0hzSmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNQdE9uc2dxV1NnZ3RkcWQwTjdhM3BlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OOXJYYmt4R2hvcVFqUHh5VXpndUJXR0hzSmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/N9rXbkxGhoqQjPxyUzguBWGHsJf/?mount_node_token=doxusPtOnsgqWSggtdqd0N7a3pe&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://N9rXbkxGhoqQjPxyUzguBWGHsJf" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus2t1lecE6mX4SojcRtODe1f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KNHGdmbOAocONGxFQc5ungBssSb"><span style="font-size: 16px;">1.3 How to Enter the TxID for Other Tokens on the TON Network:</span></h3><div class="ace-line ace-line old-record-id-doxus0VV05hMPf1z6SxdZazBOqd"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusteITqboT8c6GnvRNlIErEf"><span style="font-size: 16px;">Go to the <a data-lark-is-custom="true" href="https://tonviewer.com">Tonviewer</a> block explorer, enter your TxID, and click <strong>Find</strong>.
</span></div><div class="ace-line ace-line old-record-id-NCoWd4rKEo2n2GxLOPxu5iIdswe"><span style="font-size: 16px;">For example, input the TxID in the search bar like this: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0</span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"206e44b1-0850-4454-a122-48cbc611a8f0","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRx4tb7P1sogQitxpF3luCy0AsEg%2F%3Fpreview_type%3D16","file_token":"Rx4tb7P1sogQitxpF3luCy0AsEg","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusH8CieiMVassa7bFWuLDh8d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165236124nmT6tiBOHGVYKp.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSeDR0YjdQMXNvZ1FpdHhwRjNsdUN5MEFzRWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNIOENpZWlNVmFzc2E3YkZXdUxEaDhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SeDR0YjdQMXNvZ1FpdHhwRjNsdUN5MEFzRWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Rx4tb7P1sogQitxpF3luCy0AsEg/?mount_node_token=doxusH8CieiMVassa7bFWuLDh8d&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://Rx4tb7P1sogQitxpF3luCy0AsEg" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuszboPd9btcYJ29iCbjLqMjg"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusWEoU1G8ed4ajZJwp9lzQvc"><span style="font-size: 16px;">Find the transaction record where the tokens were transferred to the MEXC address, and click the corresponding letter following <strong>Jetton Internal Transfer</strong>.
</span></div><div class="ace-line ace-line old-record-id-GUV9dcDyToXKi3xODabueLOTsUe"><span style="font-size: 16px;">For example, click the letter <strong>D</strong>.</span></div><div class="ace-line ace-line old-record-id-Wp1VdkoWKou0yixHHOGuCBV5skd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ff0a50d7-fca9-4684-863d-d535af72b236","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBEqNbw3QNo3ww0xSVmkuufSasxb%2F%3Fpreview_type%3D16","file_token":"BEqNbw3QNo3ww0xSVmkuufSasxb","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusnyN1xZy0Awfm5E1nIY1EZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165236414xVLli96jiaUUiM.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCRXFOYnczUU5vM3d3MHhTVm1rdXVmU2FzeGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNueU4xeFp5MEF3Zm01RTFuSVkxRVplIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CRXFOYnczUU5vM3d3MHhTVm1rdXVmU2FzeGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BEqNbw3QNo3ww0xSVmkuufSasxb/?mount_node_token=doxusnyN1xZy0Awfm5E1nIY1EZe&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://BEqNbw3QNo3ww0xSVmkuufSasxb" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus0YTvozFxZU1MX1nXS3B9Tb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SQxqdvYcpogxF3xWeIbu2Ygds9S"><span style="font-size: 16px;">Under the <strong>Account</strong> section, locate the <strong>Tx hash</strong> and <strong>Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></div><div class="ace-line ace-line old-record-id-ONvWdavqboHXobxhxJyuksXMshm"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NEePdIGA7o6AHqxBctpufa15sks"><span style="font-size: 16px;">For example: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-LfTbdAdOOow6SexJkhsuDNz5skh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"db0773f7-4620-4591-b1b2-58c9170cdbdc","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUAmsbdlJbopS7sxhM9auZQBtsoP%2F%3Fpreview_type%3D16","file_token":"UAmsbdlJbopS7sxhM9auZQBtsoP","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusodYDxnnqmKI6NMFESNWgZf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165236657m3DBps8xzCZcUI.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVQW1zYmRsSmJvcFM3c3hoTTlhdVpRQnRzb1AiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNvZFlEeG5ucW1LSTZOTUZFU05XZ1pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VQW1zYmRsSmJvcFM3c3hoTTlhdVpRQnRzb1AvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UAmsbdlJbopS7sxhM9auZQBtsoP/?mount_node_token=doxusodYDxnnqmKI6NMFESNWgZf&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://UAmsbdlJbopS7sxhM9auZQBtsoP" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus29AnLKysEFXXocWba6uM2P"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-H83EddWBUohs1MxW5uXutvFss6c"><span style="font-size: 16px;">1.4 Supplementary Information Submission</span></h3><div class="ace-line ace-line old-record-id-doxuspEN1WoYg6rimcJDjTV4EMz"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OyFBdp8myoRDduxLLtNuevmdsLc"><span style="font-size: 16px;">Once your application passes the review, MEXC Customer Service will disclose the original return address to you. Please verify whether the return address is correct.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-J38sdTcHPojolrxi78hu5jsGs2g" data-list="bullet"><div><span style="font-size: 16px;">If the address is correct, click Confirm returning to this address, and your funds will be returned to that address.</span></div></li><li class="ace-line ace-line old-record-id-VcitdFak6o4OQSxC5WtuProtsId" data-list="bullet"><div><span style="font-size: 16px;">If the address is incorrect or cannot receive funds, click Cancel Application and contact online Customer Service to provide the correct return address information.</span></div></li></ul><div class="ace-line ace-line old-record-id-VauodzxlEo66Dqx8k4Au1Vx6s1g"><span style="font-size: 16px;">Please note: MEXC does not support refunds for unsupported tokens or deposits made to MEXC's hot wallet address. Only returns to the original sending address are supported.</span></div><div class="ace-line ace-line old-record-id-ZEOgdwL5eo7Qpkxw9nXuhvyUsmd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"88828e5d-2e03-4ee1-91a5-a638c8163bed","height":705,"width":1429,"currHeight":705,"currWidth":1429,"natrualHeight":705,"natrualWidth":1429,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FALa4blDjeowganx52xBuK0gOsB0%2F%3Fpreview_type%3D16","file_token":"ALa4blDjeowganx52xBuK0gOsB0","image_type":"image/png","size":256964,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusTCeADHTzRdIdBZ3h17pvOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165236933Qi83fQgQsQQ7bk.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJNMzNIZDVBTmxvYlJDU3hJYW9vdXpuZWtzR2QiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiQUxhNGJsRGplb3dnYW54NTJ4QnVLMGdPc0IwIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNTY5NjQsInNjYWxlIjoxLCJ3aWR0aCI6MTQyOSwiaGVpZ2h0Ijo3MDUsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjpudWxsfQ==" data-suite="eyJmaWxlVG9rZW4iOiJBTGE0YmxEamVvd2dhbng1MnhCdUswZ09zQjAiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNUQ2VBREhUelJkSWRCWjNoMTdwdk9jIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BTGE0YmxEamVvd2dhbng1MnhCdUswZ09zQjAvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ALa4blDjeowganx52xBuK0gOsB0/?mount_node_token=doxusTCeADHTzRdIdBZ3h17pvOc&mount_point=docx_image" data-width="1429" data-height="705" data-lark-image-uri="drivetoken://ALa4blDjeowganx52xBuK0gOsB0" data-lark-image-width="1429" data-lark-image-height="705" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusfyWiQXPARpegexCgbFWP7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNgZrmoLkxrNPfSmP47m6dd"><span style="font-size: 16px;">Once you click Confirm returning to this address, it means you have verified that the address is valid and correct. If the returned funds cannot be successfully received at this address, MEXC will not be held responsible.</span></div><div class="ace-line ace-line old-record-id-PraXdTnmhouFsjxTzV0ubSSLshf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"9fcf0aa6-04b5-49d9-bd94-ae462be84f06","height":699,"width":1415,"currHeight":699,"currWidth":1415,"natrualHeight":699,"natrualWidth":1415,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FULL6b0rwPoBhCzxZ7bQu68ZTsif%2F%3Fpreview_type%3D16","file_token":"ULL6b0rwPoBhCzxZ7bQu68ZTsif","image_type":"image/png","size":87397,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusJMp8zrv6f8bw8FCNvUG50F"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508165235967CfMh9j5pSlwSLy.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVTEw2YjByd1BvQmhDenhaN2JRdTY4WlRzaWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNKTXA4enJ2NmY4Ync4RkNOdlVHNTBGIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VTEw2YjByd1BvQmhDenhaN2JRdTY4WlRzaWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ULL6b0rwPoBhCzxZ7bQu68ZTsif/?mount_node_token=doxusJMp8zrv6f8bw8FCNvUG50F&mount_point=docx_image" data-width="1415" data-height="699" data-lark-image-uri="drivetoken://ULL6b0rwPoBhCzxZ7bQu68ZTsif" data-lark-image-width="1415" data-lark-image-height="699" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-EWTQdUBkMoBX86xEWi4uFuZxsfh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YtubdTTUtoQN4nxP758u4dQys6d"><strong>2. Handling Fees and Estimated Processing Time</strong></h2><div class="ace-line ace-line old-record-id-GR9fdkapkoM8uexs3mFu9MGCsOb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="305;235;317;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="305"><col width="235"><col width="317"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QCFldddQtoRa1dxBmNku96CtsNg"><strong style="font-size: 16px;">Deposit issue type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-URoOdlgIYoOTFDxvp78uUq2msvc"><strong style="font-size: 16px;">Fee</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HT7Pdbn1uoxeNAxuWvIu11gHsqd"><strong style="font-size: 16px;">Resolution</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZlWhdaG7AoUesUxAnObu4X8VsNc"><strong style="font-size: 16px;">Processing time</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-FIQtdlkl9oUOx0xTIO7u7FTmsnc"><span style="font-size: 16px;">Deposit sent to a hot wallet</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-DcAndCTVpoUCIHxLJw0uWBYKsog"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-VmiXdHu8WoRzXixV26duAVfvsWg"><span style="font-size: 16px;">Only supports return to the original address</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LARHdMfC9oW9b7xHEXyu5LMasUc"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-AIsUdoWFhob25vxGHKfulYMnsLg"><span style="font-size: 16px;">Deposit with missing or incorrect Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-STtldUSoTolPZ5xGa8Suy8IRsCc"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-H6T4dhTTyonrSQxMEJcu1S3fsUh"><span style="font-size: 16px;">Only supports return to the original address</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EkDndGz3uoajNfx6FiqupNmlsGx"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-S46RdeovloK3OpxjDS3uspzOsNh"><span style="font-size: 16px;">Unsupported token deposit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-QG6ad6LoPoNdewxdJiKu7c6dsb4"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-MlmUdTuwhoFQzLxMaB9u8VfWsxh"><span style="font-size: 16px;">Return</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Vsz8d42MjoeceJxcXWJu5NUCsOg"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-WhihdgdyQoP0nax5SRNu8kUcshe"><span style="font-size: 16px;">Deposit via an unsupported network</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-K7etdd8zaoT2f5x2eJquB30BsvJ"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-B6zvdtSbooMKJKxRProuTppksnc"><span style="font-size: 16px;">Return</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VoU7d175eoiHJuxPh3SuKTIjsPg"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-CaUedhB03oILAwxEOfEuAycvsAg"><span style="font-size: 16px;">Deposit of a prohibited token or via a prohibited network</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-BXzQd989GohFUpxOAUouOotTsYP"><span style="font-size: 16px;">Dynamically adjusted based on on-chain gas fees</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-EmsqdL9VyoGW84xkKhquQDCXs4g"><span style="font-size: 16px;">Only supports return to the original address</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZIbmdLlMIoEbdVxNgWquYbNBsah"><span style="font-size: 16px;">7 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-XRqSdmqwJou0Zyx1No9uvdALssb"><span style="font-size: 16px;">Deposit of a supported token via a supported network not yet credited</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-KJY5dfY5PoLLjVxFTANuFfGJsEd"><span style="font-size: 16px;">Free of charge</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Cyhqdb43modyBrxwK9xuzPYts3e"><span style="font-size: 16px;">Credit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SJORdVTeaob5LixvTI3upQ3WsUd"><span style="font-size: 16px;">3 days</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-IXJrdOlPMoaJBoxIFJcuJjECste"><span style="font-size: 16px;"><strong>Note:</strong> Some deposits may involve special circumstances. Please refer to the actual resolution provided by Customer Service.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-ICZVdUp4koBETFxVWnguJbvusFf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OiRYdTOywo8rAyx382mujkPIssg"><strong>3. How to Pay the Handling Fee</strong></h2><div class="ace-line ace-line old-record-id-GD5vdDu9co01nCx1Hqouuq5Qsug"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DtCVdslwzoxDVexe1pfuzMs9s2U"><span style="font-size: 16px;">The handling fee will be charged based on the actual amount displayed on the application page. After submitting the supplementary information, the system will automatically freeze the corresponding fee amount from your Spot account. No manual payment is required.</span></div><div class="ace-line ace-line old-record-id-RGIhdrwMForzbJxe1MquwSJrspf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XAeIdmQjPoiN78xkD21uTs1hsbc"><span style="font-size: 16px;">To ensure the fee can be successfully deducted, please keep sufficient USDT in your Spot account in advance. If your Spot account balance is insufficient, the submission cannot be completed. You will need to top up your balance before proceeding.</span></div><div class="ace-line ace-line old-record-id-B1qvdfyOHoJsCfxxoOLuI531sPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G5Njd7o5roYOk9xzrIYuIRWHsAd"><span style="font-size: 16px;">If you have any questions, feel free to contact Customer Service at any time.</span></div><div class="ace-line ace-line old-record-id-M9cwdasoSojUm2xeGd4udJqvsQh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ei3SdHfG3o5Vx4xVSpKuueOpsxd"><span style="font-size: 16px;">Recommended reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BUU8dqBtjoGaQexd7Ouue32YsOh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">What Is the Uncredited Deposit Return Application?</a></div></li><li class="ace-line ace-line old-record-id-Nio5dcUAAoWnfzxkqxyuYO4dsLc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-KuKKdlzbxoA2olx77UNuvmH2sZb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-NqlBdgEWEoxiezxIYQhuZtFNsY7" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-S2DLdGGk1ooUUyxoI42uORzBsOe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul></div>
How to Use MEXC Withdrawal Appeal Form
<div data-page-id="YkvbdLPjaok9VIxY9e1uMJZTsRY" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-CXSrdxbVAovpicx6kXIu5TqxsOd"><span style="font-size: 16px;">If you are unable to complete KYC verification on MEXC for special reasons, you can submit a <a data-lark-is-custom="true" href="https://www.mexc.com/support/apply-clearance">withdrawal appeal form</a> to apply for the withdrawal of assets from your account. This article explains how to use the withdrawal appeal form and what documents are required to help you complete the process smoothly.</span></div><div class="ace-line ace-line old-record-id-Ca7md6JnJot0sRxSXJYuCpQ8sTg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-1 ace-line old-record-id-QIxFdc6cZorES7xIe7Uumz9Dsof"><strong>1. What is a withdrawal appeal form?</strong></h2><div class="ace-line ace-line old-record-id-ClemdflvdoAeUrxXNeluLsqUsug"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NqyhdBBlkoVNwPxlY7CujpnDsKb"><span style="font-size: 16px;">A withdrawal appeal form is an asset withdrawal channel provided by MEXC for users who are unable to complete KYC verification. Once your appeal is approved, your account will only retain withdrawal and position closing permissions, and all other account features will no longer be available.</span></div><div class="ace-line ace-line old-record-id-C1p7dtVDdopKQcxfy6JuP74as9b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VFd9dxMjFoxpZrxcPUbuvRXSsbc"><span style="font-size: 16px;">*BTN-<strong>Go to Withdrawal Appeal Form</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/apply-clearance">https://www.mexc.com/support/apply-clearance</a>*</span></div><div class="ace-line ace-line old-record-id-GOcXddpDkol54FxAKBDuXeNxsue"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OSUddtbvyo2w1hxbGO1uvb5zsxd"><strong>2. Withdrawal appeal form application process</strong></h2><div class="ace-line ace-line old-record-id-IyYqdAPfmo6B1ZxvFtquv8zxsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Htj6dF7tUoQ8tjxBDcduMZNYsIg"><span style="font-size: 16px;">Follow the steps below to submit your withdrawal appeal:</span></div><div class="ace-line ace-line old-record-id-KJnldLwpnoyggdx4eZhuahzismc"><span style="font-size: 16px;">1. Open the <a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC official website</a> and log in to your personal account, then go to the <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a>. </span></div><div class="ace-line ace-line old-record-id-TeXEd2L3BoNo9Wx0JvjulWn9sDb"><span style="font-size: 16px;">2. Under <strong>Self-Services </strong>in the Help Center, find and click <strong>Withdrawal Appeal Form</strong>. </span></div><div class="ace-line ace-line old-record-id-RfhRdGsr6o12XExKmm2uus0Ks7e"><span style="font-size: 16px;">3. Complete the required information and upload the required documents according to the on-screen instructions. </span></div><div class="ace-line ace-line old-record-id-NEp6dYQYBo1G7kxtjfyu8CdjsXD"><span style="font-size: 16px;">4. After submitting the application, please wait patiently for the review result. </span></div><div class="ace-line ace-line old-record-id-YE8bdkIOXopumZxSkAquwPLjsik"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Iz1wdeeaNo1iMCxoEBauUeRkskg"><span style="font-size: 16px;">MEXC reviewers are expected to complete the document review within 1 to 2 business days. You will be notified of the result by email or via an in-app message. From submission to final processing, the full process usually takes around 7 days. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-TctCdrgb9om3xJxJvbNujshJsgb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e764de65-1aa2-4e42-9cc5-b2229805affa","height":576,"width":1280,"currHeight":576,"currWidth":1280,"natrualHeight":576,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBjBJbSTGRou3XqxeIOGu8jrNstg%2F%3Fpreview_type%3D16","file_token":"BjBJbSTGRou3XqxeIOGu8jrNstg","image_type":"image/png","size":184710,"comments":[]}]}" class="image-uploaded gallery old-record-id-N2FwdPdjOoiEYVxhWzEupPnQs4b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402143730754eAuDQJlnnJjZOc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCakJKYlNUR1JvdTNYcXhlSU9HdThqck5zdGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTjJGd2RQZGpPb2lFWVZ4aFd6RXVwUG5RczRiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CakJKYlNUR1JvdTNYcXhlSU9HdThqck5zdGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BjBJbSTGRou3XqxeIOGu8jrNstg/?mount_node_token=N2FwdPdjOoiEYVxhWzEupPnQs4b&mount_point=docx_image" data-width="1280" data-height="576" data-lark-image-uri="drivetoken://BjBJbSTGRou3XqxeIOGu8jrNstg" data-lark-image-width="1280" data-lark-image-height="576" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ZEqkd2PbzoQUxnxfO3auKYCjsWf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Lc19dAFedoINt5xWWVsuiLwAssh"><strong>3. Required documents for the withdrawal appeal form</strong></h2><div class="ace-line ace-line old-record-id-XLv8doNneoDw6ex0DsUuem6Xszd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GAqEdRDgaoQC4HxWbZTuYFJusSb"><span style="font-size: 16px;">When submitting a withdrawal appeal form, you need to prepare two types of documents: a valid government-issued identity document, and a video proof together with the withdrawal application document.</span></div><div class="ace-line ace-line old-record-id-P4KXdQxFGoJjeyxro50ubLNnsqb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HBFtdVyTWoYV99xbMNBu2560s7f"><span style="font-size: 16px;">3.1 Identity Document</span></h3><div class="ace-line ace-line old-record-id-AsxjdGT4lovfJDxPYJ0uHUrgsFf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C2indx4ffohPCExRS59uxHudsxd"><span style="font-size: 16px;">You need to provide a valid government-issued identity document. Accepted document types include a passport, ID card, or driver's license. Please make sure the document image is clear and that the validity period is visible.</span></div><div class="ace-line ace-line old-record-id-TEIzdzIxlog3nMxjHMAuaFOPs2d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-S3f3dyS6vohaYFxXI4QuSA6Gs2f"><span style="font-size: 16px;">3.2 Video Proof and Withdrawal Application Document</span></h3><div class="ace-line ace-line old-record-id-Fw7sdezuCoP31bxKC7euPsxusMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Fqo3dLRdToCoguxWSiiuPO2lsRf"><span style="font-size: 16px;">Video recording is a key part of the withdrawal appeal. Please prepare and record it according to the following requirements:</span></div><div class="ace-line ace-line old-record-id-GPkUdjBM8oqAGIxmXKuuhF3Jsyg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KbpTdjaECoxZutxvrrDufnirsph"><span style="font-size: 16px;">1. Prepare your authentic and valid identity document. </span></div><div class="ace-line ace-line old-record-id-PsK8dzZIBodskQxEcBDu7FVRs5d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FOXqdRrMKoijuFxKscEuISBosUf"><span style="font-size: 16px;">2. Prepare a sheet of white paper and print or handwrite the withdrawal application content on it. You may download the official MEXC template for use. </span></div><div class="ace-line ace-line old-record-id-V307dvm52oNCAkxNFFTuh7N7s1b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q5HmdZBVZotnxkxTKDmuEsKnskh"><span style="font-size: 16px;">3. Turn on the video recording function on your phone or camera device and record a short video. During the recording, hold your identity document in one hand and the withdrawal application paper in the other hand. Make sure your full face is visible and unobstructed. </span></div><div class="ace-line ace-line old-record-id-CMPZd9gWHobT5jxddqKuZEBWsye"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FnNtdrWZFolZQaxtxrrulen8sCc"><span style="font-size: 16px;">4. Please make sure the recording date of the video matches the date shown on the withdrawal application document. </span></div><div class="ace-line ace-line old-record-id-DJ0idFsU0oy9L8xX1kquLP0Xs6b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PLzcdfmLOoTKCTxyDniupEmXsrg"><span style="font-size: 16px;">3.3 File format requirements</span></h3><div class="ace-line ace-line old-record-id-WztYdr6EOorKW8xzNFmu7HjIszg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MYA1diNRYoygEFxBrPHu1RU8src"><span style="font-size: 16px;">Supported video file formats are mp4, mov, and avi, and the file size must not exceed 50 MB. Supported file formats for the withdrawal application document are jpg, png, jpeg, and pdf, and the file size must not exceed 15 MB.</span></div><div class="ace-line ace-line old-record-id-IcKudxzeooTck0xt82dusB0RsJs"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"82ba42e1-03f2-4c1f-9b35-e5e6461f3102","height":1280,"width":1028,"currHeight":1280,"currWidth":1028,"natrualHeight":1280,"natrualWidth":1028,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FALhDbCkbwo3JbqxhF1ju0Nues9f%2F%3Fpreview_type%3D16","file_token":"ALhDbCkbwo3JbqxhF1ju0Nues9f","image_type":"image/png","size":369405,"comments":[]}]}" class="image-uploaded gallery old-record-id-Fgu2dbkmAo7GaKxu5QZuer1asFe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429173053373YkMYxrHnRhG8dt.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-Oefhdzp60o64JOxkG00uNUuusnd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Cv5LdNkaSoQUstxeXhDuPVhUsqe"><strong>4. Why do I need to submit identity information?</strong></h2><div class="ace-line ace-line old-record-id-EIiJdAEEtoHrGjxoBIduMsZPspg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Vezbdhx3xoCVjLx0gC1uoEnussd"><span style="font-size: 16px;">Identity documents are required to protect your funds and account security. Only after verifying your identity can we assist with returning the assets in your account to you. Please rest assured that the identity documents submitted through the withdrawal appeal form are used only for this application review and do not count as completing account KYC verification.</span></div><div class="ace-line ace-line old-record-id-DkBId24LJoNKIdxkm7kurd2Lsie"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GY2edGGRroIHduxEwBduKy1usve"><span style="font-size: 16px;">After you submit the application, the review is expected to be completed within 1 to 2 business days. From submission to final processing, the full process usually takes around 7 days. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-IaTfd0eaMowzaGxZJaku1rdGsKg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Bf1BdTCZ0onACNxVT41uTvPhsZc"><span style="font-size: 16px;">4.1 Is my identity document information safe?</span></h3><div class="ace-line ace-line old-record-id-M7eKd24zcoqG8ExUiisuQ7xyskf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VycWdZUgKodADCx29X1ueDQNsNb"><span style="font-size: 16px;">Protecting user information is MEXC's top priority. In accordance with applicable laws and regulations, we may retain part of your information, but it will be handled strictly in line with privacy protection standards. For more details, please refer to User Agreement and Privacy Policy in the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/terms">User Agreement</a> on the official website.</span></div><div class="ace-line ace-line old-record-id-V9fXdZTTYoXP4xxxNN1u08Jms3O"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YAoTdtgYHoGX0ZxriyTu4yOXskg"><strong>5. Important reminder</strong></h2><div class="ace-line ace-line old-record-id-KTX8dhxKRoD1EUxV4TTuxqensYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QNnhdD5Zqowl8NxaQJuuR7Busve"><span style="font-size: 16px;">Before submitting the withdrawal appeal form, please carefully check whether all documents are complete and clear. Incomplete or non-compliant documents may lead to review failure and delay your withdrawal. If you have any questions, please contact MEXC Customer Service before submitting your application.</span></div><div class="ace-line ace-line old-record-id-WfmYdEia4ohrCWx9D71uCXXbsth"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AimDderwuoodHMxgG9TuKkNlsah"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-CU78dTv43oc6I1xgl6PuQasWsPd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why Is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-PaCUdBzFno5U86xvFsDuTETrsXc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-QWECdW8u2ogNPoxbPkBu5tSjsYd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-EFaIdMpLYoEE4dxWe9subTNSsRf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-app-360030808111" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-DlmDdlLAKoZpjXxHNwiukk2Psjy" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (Web)</a></div></li></ul></div>
Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag
<div data-page-id="HmXudFuXBoOEFvxvS6PuyLQ9sWh" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-IpqldN6f4oOoKdxNaDZuqkNkslc"><strong>What Is the Purpose of a Memo/Tag?</strong></h2><div class="ace-line ace-line old-record-id-WxDTdJgHeokUoIxT9hXuGy6UsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QiJRdWX8Ro2BeKxq7QvunWaosId"><span style="font-size: 16px;">A Memo/Tag is additional address information required for transfers of certain cryptocurrencies to identify the intended recipient of the transaction. For tokens such as <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>, and <a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a>, the wallet address alone is not sufficient. A correct Memo/Tag must also be provided for the transfer to be completed successfully.</span></div><div class="ace-line ace-line old-record-id-VnrYdFxlmoBy9bxDJtoulfkFsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VzLYdAA1howUXzxiqDHuWasMs6F"><span style="font-size: 16px;">On the MEXC platform, for tokens that require a Memo/Tag, such as XRP and ATOM, all users share the same deposit wallet address. Therefore, only by entering the correct deposit Memo/Tag can the system accurately allocate the assets to your account.</span></div><div class="ace-line ace-line old-record-id-VBwndAutKohajJx3oQGuvOzrsYg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YyeSd75YYoETX8x05CaukULVs6d"><strong>How to Recover Your Assets</strong></h2><div class="ace-line ace-line old-record-id-EsWtdcTZ1oWUoQxQ9iuucaoNstb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F3vadHLw8o4YMYxTCQwuGt4Wseb"><span style="font-size: 16px;">If you forgot to enter the Memo/Tag or entered it incorrectly when making the transfer, you can apply for asset recovery by submitting the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a></strong> form. For detailed instructions, please refer to <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Deposit Return Application Form</a></strong>.</span></div><div class="ace-line ace-line old-record-id-WtYLdsCJaomF24xp8d2uU4Vpsxg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-J20xdEV7Goa4HnxkOzLubOmFs4h"><span style="font-size: 16px;">*BTN-<strong>Uncredited Deposit Return Application</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-FzkOdXZUbo06aUxxpOwuzkURsUf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NDBjdyYkfoIcDgxkUGvughiFsxg"><strong>Terms and Rules</strong></h2><div class="ace-line ace-line old-record-id-QP4cdajRpocmSvxUU0su7SMEssh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QNuCd8WE5oWJJvxz1qQu4TSqshb"><span style="font-size: 16px;">1. MEXC will do its best to help recover your assets. However, due to the complexity of blockchain networks, MEXC cannot guarantee 100% asset recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-LfMfdmDXwoGXJAxB7vKuPsPUslq"><span style="font-size: 16px;">2. If MEXC is unable to recover the assets, deposits of unsupported tokens may result in permanent loss.</span></div><div class="ace-line ace-line old-record-id-VruDdEdmnoAxvXxAW5YukfqBs6d"><span style="font-size: 16px;">3. Since asset recovery requires substantial manual review and processing, a handling fee may be charged once your submission is approved. The specific amount will be subject to the amount displayed on the page.</span></div><div class="ace-line ace-line old-record-id-MAIFdNBg1o7CwoxypAouy0Hiseg"><span style="font-size: 16px;">4. After your application is approved, an estimated completion time will be shown. If the asset recovery is particularly complex, the actual completion time may be extended.</span></div><div class="ace-line ace-line old-record-id-SL0rdhTZaoRtrLxygucumd9qs32"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JIqad5cF9o6bl8xCqJjuHptRsVb"><strong style="font-size: 16px;">Recommended reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-YVWhdyri6oek9QxpHCcuhT40sqg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">How to Check Address and Memo</a></div></li><li class="ace-line ace-line old-record-id-TZy9dBoSSoCpQuxrhzaunWm1sFd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-BfJydpD5NodpuGxhkoGuvY8Ascb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-AiVSdIdE4oUePXxFNHxu8ONJsQg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a></div></li><li class="ace-line ace-line old-record-id-IaixdCGuRoSZaqxEr4fuOFFhsNe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">What is Pre-Crediting?</a></div></li></ul><div class="ace-line ace-line old-record-id-J2SvdxKSaoj3pUxlxVNu3NMJsph"><span style="font-size: 16px;"><br></span></div></div>
New User Guide for Depositing on the App
<div data-page-id="LXVrd8OSgowwKuxgnrwucuOGssf" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-doxusHMd0f0lP8myPWO0OYoYjBc"><span style="font-size: 16px;">Ensure the deposit network is identical to the withdrawal network. Always double-check the address and network details before transferring. Mistakes can lead to permanent, irreversible asset loss.</span></div><div class="ace-line ace-line old-record-id-doxusNxSsClP8zazQGeRGdQpkIg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusboW1erSKEEsNA9IuaVG95e"><span style="font-size: 16px;">For more information on deposits, please read:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusjKWgfzXsOVIQs3NfwkcQyh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-doxusp1ZdOC6aSz7b3c9OzpNo7g" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-doxusw2fhUhFISlnzWADvh1KYof" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-doxushqyj1Umrb1Bjp4cH3Mdt9d" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-doxusR3jh7hXgoxAbyi6CGs10rg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li></ul></div>
How to Check Address and Memo
<div data-page-id="A60rdUpU7oClOyxQOMkuq3MusKb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusKGxBZ6Y4cacvmoniIfqwxg"><strong>1. What is a Memo/Tag?</strong></h2><div class="ace-line ace-line old-record-id-doxusw127DmmO42LsFfoR8PT4Pg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusd9fNIyCA0kWP1iFuUfAB3e"><span style="font-size: 16px;">A Memo/Tag is a numeric or alphanumeric identifier used in cryptocurrency transactions. Its core function is to uniquely identify the recipient or to precisely allocate the transaction to a specific user account within an exchange or platform.</span></div><div class="ace-line ace-line old-record-id-doxusF655WnVHvLlbyCa1MCNyQg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNt3n9yIslA9pw4xwk1N4Hb"><span style="font-size: 16px;">Certain blockchain networks (such as <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a>, etc.) require a memo to be included for on-chain transfers to ensure funds are credited accurately.</span></div><div class="ace-line ace-line old-record-id-doxus2TxnMQLFZuy1VnDjH41Mqe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusJpiWCmzq635fRWcZwcZibw"><strong>2. How to View the Address and Memo/tag</strong></h2><div class="ace-line ace-line old-record-id-doxus40SmyJhdzPdhnIdk1NMvwd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusvcfgfCQdSINfE25H1JngXg"><span style="font-size: 16px;">To view the details, visit the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com">official website</a> and navigate to <strong>Deposit →</strong> <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">On-Chain Deposit</a></strong>and select the relevant token (e.g., XRP).</span></div><div class="ace-line ace-line old-record-id-doxusDSkOdlvTC979rPMhzXBeTB"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f7712d9e-8d7d-4b7f-ac2a-1458e1ff83c5","height":1454,"width":2936,"currHeight":1454,"currWidth":2936,"natrualHeight":1454,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FF2Pabuc2goiXuDxd4M8uDivVsxf%2F%3Fpreview_type%3D16","file_token":"F2Pabuc2goiXuDxd4M8uDivVsxf","image_type":"image/png","size":613872,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusIb9XxERCCP4A0mvMuljF4c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260413142304197yPGxBCsbrO9Rtg.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGMlBhYnVjMmdvaVh1RHhkNE04dURpdlZzeGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNJYjlYeEVSQ0NQNEEwbXZNdWxqRjRjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GMlBhYnVjMmdvaVh1RHhkNE04dURpdlZzeGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/F2Pabuc2goiXuDxd4M8uDivVsxf/?mount_node_token=doxusIb9XxERCCP4A0mvMuljF4c&mount_point=docx_image" data-width="2936" data-height="1454" data-lark-image-uri="drivetoken://F2Pabuc2goiXuDxd4M8uDivVsxf" data-lark-image-width="2936" data-lark-image-height="1454" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus1JkrZagHCcr3LaLUgtCREh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdIzXsBSFHMP9FyxxFKx7Mc"><span style="font-size: 16px;">On the app, go to <strong>Deposit →</strong> <strong>On-Chain Deposit</strong> from the home screen. Select the relevant token (e.g., XRP) to view the details.</span></div><div class="ace-line ace-line old-record-id-doxusczrCftWpNEnlLiMLtbV7bf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3a7a4df8-4b70-4efa-8c38-3aeb5c3068ed","height":2170,"width":4173,"currHeight":2170,"currWidth":4173,"natrualHeight":2170,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCRaebVBqPoeFwcxRT8uu7kqvsSf%2F%3Fpreview_type%3D16","file_token":"CRaebVBqPoeFwcxRT8uu7kqvsSf","image_type":"image/png","size":2174800,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus1nXQdkNpVYptyAaoPUGTe8"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260413142305092XFGsX9w9UAIGsK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDUmFlYlZCcVBvZUZ3Y3hSVDh1dTdrcXZzU2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXMxblhRZGtOcFZZcHR5QWFvUFVHVGU4Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DUmFlYlZCcVBvZUZ3Y3hSVDh1dTdrcXZzU2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CRaebVBqPoeFwcxRT8uu7kqvsSf/?mount_node_token=doxus1nXQdkNpVYptyAaoPUGTe8&mount_point=docx_image" data-width="4173" data-height="2170" data-lark-image-uri="drivetoken://CRaebVBqPoeFwcxRT8uu7kqvsSf" data-lark-image-width="4173" data-lark-image-height="2170" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusN2kVudvONuBbdYki49gXpc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusd4By2Rk1fnZsYUaQSOmXBc"><strong>3. How to Fill in the Address and Memo/tag</strong></h2><div class="ace-line ace-line old-record-id-doxusiLx3KmTWGr3XSyKutXfdEe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusMf4PlnRVCRn3wb15UgbQuh"><span style="font-size: 16px;">On the MEXC official website, navigate to <strong>Wallets </strong>and select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/XRP">Withdraw</a></strong>, then choose your token (e.g., XRP) to enter the withdrawal address and its corresponding memo/tag.</span></div><div class="ace-line ace-line old-record-id-doxusbdVO38akcFM37BCknyeHYc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5d5b32c7-29ae-4cf6-a67a-59f5b21fa2d4","height":1400,"width":2938,"currHeight":1400,"currWidth":2938,"natrualHeight":1400,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGVyTb9QbzoECSvxCXfwuUYHjsvg%2F%3Fpreview_type%3D16","file_token":"GVyTb9QbzoECSvxCXfwuUYHjsvg","image_type":"image/png","size":516177,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus91v2gCzSmPxZqar6WNuHcb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260413142303953AGG2kf1cjT82LK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJHVnlUYjlRYnpvRUNTdnhDWGZ3dVVZSGpzdmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM5MXYyZ0N6U21QeFpxYXI2V051SGNiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HVnlUYjlRYnpvRUNTdnhDWGZ3dVVZSGpzdmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/GVyTb9QbzoECSvxCXfwuUYHjsvg/?mount_node_token=doxus91v2gCzSmPxZqar6WNuHcb&mount_point=docx_image" data-width="2938" data-height="1400" data-lark-image-uri="drivetoken://GVyTb9QbzoECSvxCXfwuUYHjsvg" data-lark-image-width="2938" data-lark-image-height="1400" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusBmCdb56pz79vSfyaDj1jKf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusQRzMFk79MeuncLc36lvRri"><span style="font-size: 16px;">For the mobile app, go to the <strong>Wallets </strong>page and tap <strong>Withdraw</strong>, select your token (e.g., XRP) and choose <strong>On-chain Withdrawal</strong> to input the address and memo/tag.</span></div><div class="ace-line ace-line old-record-id-doxusA91abEZKCezPFTYEWhbe8b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2de2adcd-eb5a-4e9e-99da-d172374654b0","height":2167,"width":4173,"currHeight":2167,"currWidth":4173,"natrualHeight":2167,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHL2Sb8GF1oZWWKxt28ouFJxasKg%2F%3Fpreview_type%3D16","file_token":"HL2Sb8GF1oZWWKxt28ouFJxasKg","image_type":"image/png","size":1157406,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuszmUaCFipagGL6ZcKpuRiAg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202604131423045186762Q1DQPu3hY4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJITDJTYjhHRjFvWldXS3h0MjhvdUZKeGFzS2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN6bVVhQ0ZpcGFnR0w2WmNLcHVSaUFnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ITDJTYjhHRjFvWldXS3h0MjhvdUZKeGFzS2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HL2Sb8GF1oZWWKxt28ouFJxasKg/?mount_node_token=doxuszmUaCFipagGL6ZcKpuRiAg&mount_point=docx_image" data-width="4173" data-height="2167" data-lark-image-uri="drivetoken://HL2Sb8GF1oZWWKxt28ouFJxasKg" data-lark-image-width="4173" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus4Wj2k3rurL54yZqJvkNhac"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusWGOQiotwN16clhmn2Vcn1b"><strong>4. Key Considerations for Memos/Tags</strong></h2><div class="ace-line ace-line old-record-id-doxus5QD5lAwauWhBxul9J2Yeo3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusSw2WSRmQYJsq95GqTUumld"><span style="font-size: 16px;">1) <strong>One-to-One Correspondence: </strong>The Memo corresponds uniquely to the deposit/withdrawal address to ensure the destination is specific. Entering an incorrect memo or failing to include it may result in the permanent loss of your assets.</span></div><div class="ace-line ace-line old-record-id-doxusaZSna0Rxy2ceX84rTPsAtf"><span style="font-size: 16px;">2) <strong>Network Consistency:</strong> When selecting a deposit network, the withdrawal network on the external platform or wallet must match the deposit network on MEXC. Inconsistency between networks will result in the loss of your assets.</span></div><div class="ace-line ace-line old-record-id-doxusV8QKWh3B6YLn9zAQBRe9Zd"><span style="font-size: 16px;">3) <strong>Not Always Required:</strong> Not all tokens or networks require a memo or tag. Please proceed according to the specific requirements of the asset you are depositing or withdrawing.</span></div><div class="ace-line ace-line old-record-id-doxusF8nL6M106j2yWJjDWdzaFg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusAkYTQi0RPa3LKUnW78D4Ie"><strong>5. Handling Exceptions</strong></h2><div class="ace-line ace-line old-record-id-doxusNWlRmKQcasjVVokiryRX6e"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusOx9IGhDhZxAT9iwPb88L3b"><span style="font-size: 16px;">5.1 <strong>Failure to deposit due to missing or incorrect Memo/Tag</strong></span></h3><div class="ace-line ace-line old-record-id-doxusmbhEaXl7Bnm2qF31AGTNgf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Nc8Id7kbjodCkgxztkQuTPTvs3b"><span style="font-size: 16px;"><strong>Issue Description:</strong> The transfer failed to reflect in your account because the required Memo/Tag was either omitted or entered incorrectly.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-EQ4xdibZYo1qQbxXdkHudGPdsmh"><span style="font-size: 16px;"><strong>Solution:</strong> To resolve this, please visit the MEXC official website and file a <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Missing Deposit Application</a>. The platform will process your review within 1-2 business days, and you will receive the status update via email or an internal notification.</span></div><div class="ace-line ace-line old-record-id-doxus2AEmucZbxeibNlqwOWy8As"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N5ZzdnnHAoVYCpxA0MUuacroslh"><span style="font-size: 16px;">Related Reading: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">How to Fill Out the Uncredited Deposit Return Application Form</a></span></div><div class="ace-line ace-line old-record-id-doxusbxvBIi1F7n4DsRQ6fqNIYe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusaQz9UVW43sqdzvk5TsAsNd"><span style="font-size: 16px;">5.2 <strong>Missing or incorrect memo/tag during withdrawal</strong></span></h3><div class="ace-line ace-line old-record-id-doxus6W2PHYWi0uArC7yILQAnrc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjtqk8HFiH9k7mGXQRBfUhg"><span style="font-size: 16px;">If you realize that you missed the Memo or entered the wrong one before confirming the withdrawal via SMS or email, you can simply go to Withdrawal History, click <strong>Cancel</strong> on that specific transaction, and then re-initiate the withdrawal with the correct details.</span></div><div class="ace-line ace-line old-record-id-doxusrs2eSttloUshsN5CYpZpBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OaEwdLQC5objgHxdaCzunzymsGg"><span style="font-size: 16px;">On the MEXC Official Website, go to <strong>Wallets</strong> in the top navigation bar, select <strong>Transaction History</strong>, and then find the record in <strong>Withdrawal History</strong> to cancel it. On the MEXC App homepage, tap your profile avatar at the top, select <strong>Order History</strong>, then go to <strong>Deposit/Withdrawal</strong> and find the record in <strong>Withdrawal History</strong> to cancel it.</span></div><div class="ace-line ace-line old-record-id-doxusQTUeGLjmiPwK2I9i5kkGJh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZNs2d6sEAoLTB6xjBh1ug2I4ssd"><span style="font-size: 16px;">However, if you discover the error after you have already received the confirmation email or SMS, the transaction cannot be cancelled. In this case, please copy the TxID of the withdrawal and contact the support team of the receiving platform (the destination wallet or exchange) to ask for assistance in recovering your assets.</span></div><div class="ace-line ace-line old-record-id-doxusGpymELScTcuHLCDzVCVah3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusomCe3MGwusostYgNlq4Fmg"><span style="font-size: 16px;">Related Reading: <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">How to Find TxIDs on MEXC</a></span></div><div class="ace-line ace-line old-record-id-doxuswCl510SUEeKNxf8RP08sAX"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusI8zqOQxDUToPQgZjiBSwPh"><span style="font-size: 16px;">Related Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusGMbSm4RR715ONCRCMEX3Rh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-doxusTToVhq68aaBv6KQz655hsg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-doxuszAfaFk9db6wJAKamOmMRwb" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-doxus38SebUCIvV3kktSyv73myb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-app-360030808111" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-doxusJRn99PxygAg3pfCjLWW2ab" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-doxusjdhBsYo37risvedqf3GMjc" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/360020366031" data-lark-is-custom="true" style="font-size: 16px;">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusSjZCoLMoYpsU88stjjusVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusWKYpvKii4aRP6SS7LCxm5c"><br></div></div>
What is the Uncredited Deposit Return Application?
<div data-page-id="XxwfdhRaHoIAWvxWAtyuzMR9sHb" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-doxuswqhx6igsMa2IQfWavbKDfe"><strong>1. Introduction to the Uncredited Deposit Return Application</strong></h2><div class="ace-line ace-line old-record-id-doxusZC21x7GmrBSlUv7bBXSZXQ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T2MAdAhFgoRNH8xZNwquDUo0sSg"><span style="font-size: 16px;">If your digital asset deposit to MEXC has not been credited, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> form. MEXC's Customer Service team will make every effort to recover the funds for you.</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GFSDdx4uzopH2txKhNcuOEdxseb" data-list="bullet"><div><span style="font-size: 16px;">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-I0v2dhc4NoUGruxjfh9uCfIZsUg" data-list="bullet"><div><span style="font-size: 16px;">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Sor3d34UmoTJqDxoKezuAvtrsef" data-list="bullet"><div><span style="font-size: 16px;">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxuskqyOaj8uyyMyfosyiy56lh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XqbmdLyEPogpfExcX3TujbOosig"><strong>2. When to Apply for Fund Recovery</strong></h2><p><br></p><div class="ace-line ace-line old-record-id-OqfJdH6iRoendIx5znPusGZ2std"><span style="font-size: 16px;">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></div><div class="ace-line ace-line old-record-id-Jxmndf1pqoOc4MxGR9su4MyRs4c"><span style="font-size: 16px;">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></div><div class="ace-line ace-line old-record-id-YIcJdZCl1oae2LxK1ytuSk29sjc"><span style="font-size: 16px;">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></div><div class="ace-line ace-line old-record-id-Q481d5zKHoJI7Exey3XuvqBJsyd"><span style="font-size: 16px;">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></div><div class="ace-line ace-line old-record-id-A6i7d8LV0o6ahyxy2vSufsa6sMf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VoG7dh0KEoJutuxIExxuiIBXsCb"><strong>3. Uncredited Deposit Return Application FAQ</strong></h2><div class="ace-line ace-line old-record-id-doxusMFBv0EuIqzlWxqABODeLBh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VNwzdhm3WoLJ9Vx7wC8ua5kFsYl"><span style="font-size: 16px;">3.1 How long does the Uncredited Deposit Return Application take?</span></h3><div class="ace-line ace-line old-record-id-doxus7WG745DsFfuyCXIB31v8ze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfQQ6FdjDF9JTikcCVSV9Mc"><span style="font-size: 16px;">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 60 days, depending on the difficulty of the return.</span></div><div class="ace-line ace-line old-record-id-ARVkdkMvMoHw8Zxxy45ukdYgsab"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KvLYdodScoB8MYxR3ZAuTTzoswe"><span style="font-size: 16px;">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></h3><div class="ace-line ace-line old-record-id-doxusqVWq9ikUb0UKPQdgSy5sve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusKiL5vCK0iWIyKs1b3FT6pd"><span style="font-size: 16px;">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></div><div class="ace-line ace-line old-record-id-doxuszes3wxLSLMvzuEC1rwXqje"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjkE3lDY7ci5pacpyzp4d5r"><span style="font-size: 16px;">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></div><div class="ace-line ace-line old-record-id-doxusuwygRKt7FWs8lfTypb72Pn"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JBUvdcNMBoBBEtxSWqhu2s8msaf"><span style="font-size: 16px;">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></h3><div class="ace-line ace-line old-record-id-doxushANF5Afgkz1A2YS4KLiZnd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGv3dsPWnomFvzxXGnJulhJ9sfh"><span style="font-size: 16px;">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></div><div class="ace-line ace-line old-record-id-doxusgxEZtm81AwHeUsGr3MxcKh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TKGTdlj93oI1fUxDl4au1UXPsTh"><span style="font-size: 16px;">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></h3><div class="ace-line ace-line old-record-id-doxusgGpWoWN8yEkSzLmyioHiFb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Ipekd8DGHoQ00ExTS9JupXLKswb"><span style="font-size: 16px;">Progress Tracking: You can check the status on the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery/record">Application History</a> page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ZNU6d9zK9ohknCx2ejguAIm7s4b"><span style="font-size: 16px;">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KMr4dyOQcok9cPxMmnKufarCsFd"><span style="font-size: 16px;">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></div><div class="ace-line ace-line old-record-id-doxusqh3eDwEALPcNFtmerzEjkg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswkBUlz29fLbBTzzVzDE36d"><span style="font-size: 16px;"><strong>Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></div><div class="ace-line ace-line old-record-id-doxusmXK9BLJv72NlxkmyiW8iUU"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KdUAdhHI8osMFSxcaqGu9XrTsec"><span style="font-size: 16px;">3.5 Is the service fee fixed?</span></h3><div class="ace-line ace-line old-record-id-doxusQ0OEuHZhZrR42Po3r7h7FX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0wpqh568OJNnHSIOPByiFg"><span style="font-size: 16px;">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></div><div class="ace-line ace-line old-record-id-doxusA816EDOkXY79M7MKNsT5Tc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-E7EWdKAJDoCAlcxNPSwu8f0Qsfh"><span style="font-size: 16px;">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></h3><div class="ace-line ace-line old-record-id-YswBd1LIxoW2Y7xYrksuNi49s8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AYbCdw2H8ojs7vxPqHzup0d0sNg"><span style="font-size: 16px;">After you click "Submit", the corresponding fee amount will be temporarily frozen in your Spot account and deducted once the assets are successfully recovered. If we are unable to recover your assets, the fee will be automatically unfrozen.</span></div><div class="ace-line ace-line old-record-id-UFuvdVVjpo1lRlxIBjhu8wWfsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UJsmdjCvloYxgsxWIqGuPc5YsWe"><strong style="font-size: 16px;">Note:</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-Jb6sdMF6fo3913xKxC3uzvHms1g"><span style="font-size: 16px;">1）We cannot guarantee that funds will be recovered in all cases.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-US3IdcxAmo2jpVx6lm2uId6ws7e"><span style="font-size: 16px;">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></div><div class="ace-line ace-line old-record-id-doxuscJFBRFklqZONa2a15xyxWe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C8efdyfOFor70rxXqxmupXE3sIh"><span style="font-size: 16px;">Recommended reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VME5duEY7o9xlhxnivXu5trSshg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">How to Fill Out the Uncredited Deposit Return Application Form</a></div></li><li class="ace-line ace-line old-record-id-UQjnduOhOoScrDxrnqAubnE0sjf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-NKwFdsSykodxnSxG6fVuTqmYsre" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-ByJUdAgSuof7sVxHe8nutdpFs5f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-LTZ0dhlZJoiiquxtucjuHfqgszb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusTm33rujx4RZCuFsiMwQtGe"><br></div></div>
MEXC Restricted Deposit Return Application
<div data-page-id="SYbQdcPFYoIgurxSaDUuZ8LnsWh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-Q8F0dVmDNoz2c2xpwEouE324sic"><strong>1. What is a restricted deposit return application?</strong></h2><div class="ace-line ace-line old-record-id-UZW6d7XnMohDs0xrwIHuVE0PsWc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mj9Lddnvoo42QTxqJjFuZCBespc"><span style="font-size: 16px;">If you are unable to complete KYC verification on MEXC for special reasons, the funds you deposited may be placed under a restricted status and temporarily cannot be credited to your account.</span></div><div class="ace-line ace-line old-record-id-B7EmdZM8BooeYPxWfSMuzE52sjb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TidodMN9Co4PEux3bmYuMmOpsEd"><span style="font-size: 16px;">In most cases, once KYC verification is completed, the funds can be credited normally. However, if you are genuinely unable to complete KYC verification, MEXC provides the restricted deposit <a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">return application</a> feature to help return the restricted funds to the original address.</span></div><div class="ace-line ace-line old-record-id-PCWddp1tWo8nDZxyeoFusmCIsEb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MoCUdmEIQoyPCyx2poDuTPzasfe"><strong>2. How to apply for a restricted deposit return?</strong></h2><div class="ace-line ace-line old-record-id-Wq9tdsU9iolMDpx1IypudyYisme"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UZL9dlvYpol3IdxkWEZu94S5sSb"><span style="font-size: 16px;">1. Open the MEXC official website and log in to your account. </span></div><div class="ace-line ace-line old-record-id-AZzAdsVz6oRXNzxutNMuLCHfs0J"><span style="font-size: 16px;">2. Click <strong>Wallets</strong> at the top of the page and select <strong>Funding History</strong>. </span></div><div class="ace-line ace-line old-record-id-WemRdOf0HoNNgJxl3lwulJs1spg"><span style="font-size: 16px;">3. Under <strong>Deposit</strong>, find the deposit record with the status <strong>Restricted</strong> and click on it. </span></div><div class="ace-line ace-line old-record-id-ReBLd5PtdoMF7lxmCzOuR0v7sKc"><span style="font-size: 16px;">4. Click <strong>Unable to Verify?</strong></span></div><div class="ace-line ace-line old-record-id-ExQCdWvyNoV2rAxtWeAuG79isIb"><span style="font-size: 16px;">5. Complete and submit the <a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">return application</a> form according to the on-screen instructions. </span></div><div class="ace-line ace-line old-record-id-MrJGdZPubokqPhxAmtMu3gSws8d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3d5c7d7e-9aa6-4c67-8e09-bfc2794a2bce","height":574,"width":1280,"currHeight":574,"currWidth":1280,"natrualHeight":574,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXQ3Ib5z09o0mr1xEpmpu73fMsPf%2F%3Fpreview_type%3D16","file_token":"XQ3Ib5z09o0mr1xEpmpu73fMsPf","image_type":"image/png","size":113040,"comments":[]}]}" class="image-uploaded gallery old-record-id-TxOadU2MloK0trxDwtbuZv1vsEh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402143310940Ulhc1wq5vfZsYx.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJYUTNJYjV6MDlvMG1yMXhFcG1wdTczZk1zUGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVHhPYWRVMk1sb0swdHJ4RHd0YnVadjF2c0VoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YUTNJYjV6MDlvMG1yMXhFcG1wdTczZk1zUGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XQ3Ib5z09o0mr1xEpmpu73fMsPf/?mount_node_token=TxOadU2MloK0trxDwtbuZv1vsEh&mount_point=docx_image" data-width="1280" data-height="574" data-lark-image-uri="drivetoken://XQ3Ib5z09o0mr1xEpmpu73fMsPf" data-lark-image-width="1280" data-lark-image-height="574" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-YvHfdu7vGoFykzxGMpnuAOY8suf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ESN9dgZNMoE8a3xa5qnuVkXEsVc"><strong>3. Required documents for the return application</strong></h2><div class="ace-line ace-line old-record-id-C0MtdhVAMoe3HOxH58wu0UB4s6b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-A3AvdIEq7oxxSfxSgRUuEZtbscc"><span style="font-size: 16px;">When submitting a restricted deposit return application, you need to prepare the following documents:</span></div><div class="ace-line ace-line old-record-id-YGlHdM50LoiqQRxBeuruLXYTsfd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LqtDdDwXbo4uocx0VKHuvCE9s2e"><span style="font-size: 16px;">3.1 Identity Documents</span></h3><div class="ace-line ace-line old-record-id-WGE0dJQWuo9AxjxNo5cul6J8sbc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BAfTdDlTZoKiByxj24Qujd1gsSf"><span style="font-size: 16px;">You need to provide a valid government-issued identity document. Accepted document types include a passport, ID card, or driver's license. Please make sure the validity period is clearly visible on the document. Supported file formats are jpg, png, bmp, jpeg, and gif, and the file size must not exceed 15 MB.</span></div><div class="ace-line ace-line old-record-id-FeHGdFLjcoN40qxNm2yuEfCssS6"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JtAwd4OQtob8GcxIu1WuzPVUswb"><span style="font-size: 16px;">3.2 Video Proof and Refund Application Documents</span></h3><div class="ace-line ace-line old-record-id-UNUtdO76FoI59kxdkMnu5jHEsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KpdWdAEr1odIFEx2KYbuWI2gsGc"><span style="font-size: 16px;">1. Prepare your valid and authentic identity document. </span></div><div class="ace-line ace-line old-record-id-ZD57dvBYxoGouKxfv1fuQbUcs8y"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ye4Bd7iP3oQi4RxO5qnuk1SssJb"><span style="font-size: 16px;">2. Prepare a sheet of white paper and print or handwrite the refund application content on it. You may download the official MEXC template for use. </span></div><div class="ace-line ace-line old-record-id-JzoodPIPno8Dnqxdb6VuLhaFsDc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YUUmdzcY6oklJwxwotWuR0ossyp"><span style="font-size: 16px;">3. Turn on the video recording function on your phone or camera device and record a short video. During the recording, hold your identity document in one hand and the refund application paper in the other hand. Make sure your full face is visible and unobstructed. </span></div><div class="ace-line ace-line old-record-id-O2LxdjaNwoDWcmxXAaJuBjpGsWd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LfxJdGJpioS5ohxmTXjuwYLosbi"><span style="font-size: 16px;">4. Please make sure the recording date of the video matches the date shown on the refund application document. </span></div><div class="ace-line ace-line old-record-id-FTvXdjBzuoh9sTx8sYbuVn56swg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xdjrdi3RyoLfMbxQIOVuw96uswc"><span style="font-size: 16px;">5. Supported video file formats are mp4, mov, and avi, and the file size must not exceed 50 MB. Supported file formats for the refund application document are jpg, png, bmp, jpeg, gif, and pdf, and the file size must not exceed 15 MB. </span></div><div class="ace-line ace-line old-record-id-Z9QZd37dXoaIM8xytMruEtwysQg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1d9cffb0-670f-42d8-9a34-fd8d467ae9df","height":1280,"width":924,"currHeight":1280,"currWidth":924,"natrualHeight":1280,"natrualWidth":924,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHVQSbFLM3oW9spxJP0buMx6Ls0f%2F%3Fpreview_type%3D16","file_token":"HVQSbFLM3oW9spxJP0buMx6Ls0f","image_type":"image/png","size":335116,"comments":[]}]}" class="image-uploaded gallery old-record-id-OFyCdsivFoI8vXxX5vOuVa3Zshh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402143312094G9dETIBm0Co7f4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIVlFTYkZMTTNvVzlzcHhKUDBidU14NkxzMGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT0Z5Q2RzaXZGb0k4dlh4WDV2T3VWYTNac2hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IVlFTYkZMTTNvVzlzcHhKUDBidU14NkxzMGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HVQSbFLM3oW9spxJP0buMx6Ls0f/?mount_node_token=OFyCdsivFoI8vXxX5vOuVa3Zshh&mount_point=docx_image" data-width="924" data-height="1280" data-lark-image-uri="drivetoken://HVQSbFLM3oW9spxJP0buMx6Ls0f" data-lark-image-width="924" data-lark-image-height="1280" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-W8Nqdpd6woy6q0xipqcunLMnsuf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-X3QWdwqMZoxwqBxgXHDuXzfOsTd"><strong>4. Why do I need to submit identity information?</strong></h2><div class="ace-line ace-line old-record-id-V2RideasFoVgwqxXOE3u6yRjsyh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S5bEdv0ANoIPhEx1eQouKUKKsOg"><span style="font-size: 16px;">Identity documents are required to protect your funds and account security. Only after verifying your identity can we assist with returning the assets to your account. Please rest assured that the identity documents submitted through the restricted deposit return application are used only for this application review and do not count as completing account KYC verification.</span></div><div class="ace-line ace-line old-record-id-ApwmdfUYtoizKYxpx4BuhyDTsWf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HzMzdfEwOodieZxxPQ7uPO3vsFb"><span style="font-size: 16px;">After you submit the application, the review is expected to be completed within 1 to 2 business days. From application submission to the completion of the asset return, the full process usually takes around 7 days. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-D4o0dfewEo314yxIbujuZeCxs6e"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TXxGdVSZxoUhTcxk8LduxrEzsbh"><span style="font-size: 16px;">4.1 Is my identity information safe?</span></h3><div class="ace-line ace-line old-record-id-EWJKdP0rGodugBxAgZ4uOGxAsWh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-R3gGdrOKbo27s6xNQGfuCc0vsKd"><span style="font-size: 16px;">Protecting user information is MEXC's top priority. In accordance with applicable laws and regulations, we may retain part of your information, but it will be handled strictly in line with privacy protection standards. For more details, please refer to User Agreement and Privacy Policy in the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/terms">User Agreement</a> on the official website.</span></div><div class="ace-line ace-line old-record-id-DkV1d3Y7vodwkTxdgHjuhhEPsFg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-I8SidMXQxobZPCxGYQ0u6aD1sZE"><strong>5. Notes on returns</strong></h2><div class="ace-line ace-line old-record-id-D8l7d72NVoa4MJxMJeVu2zbYsNg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHOMdqFvioT1g5xoNSquUyShsje"><span style="font-size: 16px;">Before submitting a restricted deposit return application, please read the following important information carefully:</span></div><div class="ace-line ace-line old-record-id-KHE5dY9I4o6ULExFxDyurXoKsah"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BU4Dd4MbEorTZ4x8O92uW7z9sJf"><span style="font-size: 16px;"><strong>R</strong><strong>eturn amount</strong><strong>: </strong>Each return will include the total amount of all restricted funds under the same token and network at the time the form is submitted. The system will process all eligible restricted funds together.</span></div><div class="ace-line ace-line old-record-id-Le23dA7YQoF6jbxjYg3uoZWAsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GUUwdnhALoZZvrxfMqkuvUqXsse"><span style="font-size: 16px;"><strong>Handling fees: </strong>If your return amount is lower than the required handling fee, the system will not be able to process the return. Please make sure your restricted funds are sufficient to cover the fee.</span></div><div class="ace-line ace-line old-record-id-FL44dGTlRodIZ5xl7mKuu03as6g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YXr7d0SCJoH0sHx5EDiu85hdsMb"><span style="font-size: 16px;"><strong>Return address:</strong> Please make sure the address you provide is legal and valid. MEXC reserves the right to reject return requests to suspicious addresses in order to protect asset security.</span></div><div class="ace-line ace-line old-record-id-KvrSd5Np0oalZ8xSv3huuIZBsld"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V3iydYVv5o4N3oxlsRpuxtz0sRh"><span style="font-size: 16px;"><strong>C</strong><strong>rowdfunding and ICO addresses</strong><strong>: </strong>Do not return funds directly to crowdfunding or ICO addresses. MEXC will not handle any matters related to future token distribution.</span></div><div class="ace-line ace-line old-record-id-P7umd64UNoRFiUxKmoIubis9sFc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LERUdVyVGo5We5x3KCXu4xsisHc"><span style="font-size: 16px;"><strong>Special notice for Korean platforms:</strong> Due to newly introduced compliance rules on Korean platforms, MEXC is actively working on the relevant integration. Until this process is completed, please do not return funds to Korean platforms such as Upbit or Coinone, otherwise your assets may be lost.</span></div><div class="ace-line ace-line old-record-id-M8OFdNywHouysPxo7S7uUcvtsNe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z3h8dYf6worS1Ix7507uNOIZsZe"><span style="font-size: 16px;">If you have any questions about the restricted deposit return application, or if you encounter any issues during the process, please contact MEXC Customer Service for further assistance.</span></div><div class="ace-line ace-line old-record-id-LiGWdluPPoC6Ktx7RCQuIHFasad"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJr0dst2uo1TFJxWV4SujYXrsc7"><strong>6. Important reminder</strong></h2><div class="ace-line ace-line old-record-id-B1OId9wFlorqSvxbrLau24jmsXe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PT6HdaB0Zolv1Ix2IxJugRjQsrh"><span style="font-size: 16px;">Before submitting the refund application, please ensure all materials are complete and clear. Incomplete or non-compliant materials may lead to review failure and delay your refund. If you have any questions, please contact MEXC Customer Service before submitting your application.</span></div><div class="ace-line ace-line old-record-id-MzGIdtgTBo0xaMxJlh7uhMymske"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AIzVdoQKro9qL1xtB66uzxDtspb"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-C9wpdJ6cxoRZy2xwVl0uWFvHsGf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" style="font-size: 16px;">What is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-Qt0pd9i7voSfKpx029puXZA7sCf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-IYRkdFlBFoDKBbxTXz5uZx0ysdd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-SmcsdyeymomdClxHIGouZkyQs4d" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-S2dXdMIr5oi36txb0vCuo3SUsRc"><span style="font-size: 16px;"><br></span></div></div>