<div><div><span style="font-size:16px">用戶在 MEXC 平台，可自行驗證個人帳戶是否包含在上一次儲備金證明審計報告中。您可以通過以下兩種方式進行驗證，檢查自己的有效性。</span></div><div><br /></div><h2><strong style="font-weight:bolder">1. 使用 MEXC 平台驗證工具</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC 平台支持用戶自行驗證。</span></div><div><br /></div><div><span style="font-size:16px">開啟並登入 MEXC 官網，在首頁右上角【資產】中點選進入【</span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px">總覽</span></a><span style="font-size:16px">】頁面。點選總覽頁面中的【帳戶】您可以看到【儲備金證明】。</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163635883gpwijpS0TinT0n.png" width="1280" height="632" /></figure><div><br /></div><div><span style="font-size:16px">點擊【準備金證明】後進入【</span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px">我的儲備金證明頁面</span></a><span style="font-size:16px">】，點擊【詳情】彈出對應的彈窗，點擊【立即驗證】根據頁面提示完成個人儲備金證明驗證。</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163638851vmnVaAbQh6WBXu.png" width="1280" height="636" /></figure><div><br /></div><h2><strong style="font-weight:bolder">2. 使用自驗證工具</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC 的默克爾樹生成源代碼和驗證代碼均已在 </span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px">GitHub</span></a><span style="font-size:16px"> 上公開提供，可幫助熟悉編程的用戶自行驗證。默克爾樹驗證涉及大量用戶計算，通常使用大數據和 Java 實現。</span></div><div><br /></div><div><span style="font-size:16px">註：開源 Java 代碼是指代碼面向用戶公開提供，未隱瞞任何資訊。MEXC 已面向專業用戶提供開源代碼。</span></div><div><br /></div></div>
<div><div class="ace-line ace-line old-record-id-YszVdzlLxoQApvxvo3OuXFXQsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在加密貨幣領域，儲備金證明（Proof of Reserves，PoR）是一種透明性機制，用於證明一個加密貨幣交易所或託管機構擁有足夠的儲備資產來支持其用戶的存款。這種機制旨在解決信任問題，確保用戶存放在平台上的資產是安全的，並且平台不會濫用用戶資金或從事其他不透明的行為。</span></div><div class="ace-line ace-line old-record-id-R1XAdVmwIoNlahx287SuRFXkste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-P0dwd8LOuoAADCxP1QbuScg5snh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 儲備金證明的優點</strong></span></h2><div class="ace-line ace-line old-record-id-RG4odFI9WoyTTDxznFQu0Aqrsbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EsJddU29EoDd0HxTRlCuheZDsfe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>增強信任</strong>：用戶不需要完全依賴平台的聲明，而可以透過加密手段自行驗證平台的資產狀況。</span></div><div class="ace-line ace-line old-record-id-Oj8vdJV3qoCT2dxMtk5uphDVs0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>防止資金挪用</strong>：儲備金證明確保平台無法挪用用戶資金進行不當操作，比如高風險投資。</span></div><div class="ace-line ace-line old-record-id-RryrdM8SloRndKx7Iyzur8musgd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提升透明度</strong>：透過公開鏈上資產，儲備金證明提高了平台的透明度，增強了公眾信心。</span></div><div class="ace-line ace-line old-record-id-Rr33dUOYKoGaxJxg3n2uv7eFsVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>隱私保護</strong>：默克爾樹的使用允許用戶驗證自己的資產是否被計算在內，同時保護其他用戶的資料隱私。</span></div><div class="ace-line ace-line old-record-id-Dx9SdumeRoE3VzxVVHVueCYAsWf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-CMwLdIZRJo7EvvxMY82uG0gxsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 儲備金證明的工作原理</strong></span></h2><div class="ace-line ace-line old-record-id-ZmTBdlJnKoeKVKxXgY8u3dMYssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-ALfadR8UZoPH4YxOIpMu9NKgsff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 默克爾樹驗證</span></h3><div class="ace-line ace-line old-record-id-IuPkdZ9GRoU9lyxPgnCuRdvEsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DjhudKhwCoAWrJxZPw0uQUi9spe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">默克爾樹（Merkle Tree）是一種加密資料結構，能夠在高效驗證大量資料的同時保護用戶隱私。用戶可以透過自己的哈希值驗證自己是否包含在默克爾樹中，同時不泄露其他用戶的隱私。</span></div><div class="ace-line ace-line old-record-id-CP05d4CyzoPwLyxuk2RuhoAlsBf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F8GAd7hxCoj5tCxwtnauEUS7sFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">註：默克爾樹是由節點組成的二叉樹，其中每個葉節點代表一段資料，每個非葉（內部）節點代表其子節點的加密哈希。這些哈希值是使用哈希函數計算的，該函數確保資料中的任何更改都會導致不同的哈希值。此屬性對於檢測資料集中的篡改或不一致至關重要。</span></div><div class="ace-line ace-line old-record-id-PVIfdr9c7oQirZxsFG1uGMhssie"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-ZmwAdJVxgoU4CUxDjL2uwYr9s8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 公布託管資產</span></h3><div class="ace-line ace-line old-record-id-NITwdbEAOoUF04xkJQKuafD3swh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tb4PdEzDoorDQYxbOSTudMbHsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台需要公開託管在區塊鏈上的地址，展示其總持有資產量。用戶可以透過區塊鏈瀏覽器檢查這些地址中是否包含足夠的資金。</span></div><div class="ace-line ace-line old-record-id-PPJjdeW39ovZuTxiRZJuzL5YsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IleEd2blCoKJLdxaPcpuTxCbsES"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">早在 2023 年 2 月，MEXC 就已經<a href="https://www.mexc.com/zh-TW/announcements/article/15832975979801">正式上線了儲備金證明</a>，並對外公布了 MEXC 的公開錢包地址，用戶可以隨時對錢包資產進行驗證。</span></div><div class="ace-line ace-line old-record-id-PFGadteTtokfiyx3s9tuC6WRszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-LkVTdRiBeo8IH1x0Q2huB7qssTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 驗證儲備大於負債</span></h3><div class="ace-line ace-line old-record-id-OWtddPsb0ot20MxgkaTuRABzsth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YFSzd23D1o6AroxbTMQuoGmIstd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台需要證明其公開的資產數量（儲備）大於用戶存款的總量（負債）。通常由第三方審計機構或開源工具來驗證資產和負債之間的關係。</span></div><div class="ace-line ace-line old-record-id-CncOd0g8FocIhxxaqKcuYVy8s5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rhz7dHTmuojPUcxq9sruo5F5suf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 為平台中所有用戶的資產提供 1:1 的儲備金，您的資產在 MEXC 可以得到很好的保障。與此同時，USDT、USDC、BTC、ETH 四種加密貨幣錢包納入審計，並提供鏈資訊查詢。</span></div><div class="ace-line ace-line old-record-id-ZKOYdLah8o4QM0x4H6juRiLWsNd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-IvtIddy9woQbEkxWwubu2J1Zsge"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120333558uUXN37Lu1r3Gvt.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-C0QFdYpoboUZ7yxoPopuK70msPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-K2iOdwoXdok2TUx41jruASGYsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 儲備金證明的局限性與待改進之處</strong></span></h2><div class="ace-line ace-line old-record-id-QfCLdF1NFoPWUCxHkkwuAVzhstb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Le7kd8u19oBHImxhzLnutOqtskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>僅關注鏈上資產</strong>：儲備金證明通常只驗證鏈上的加密資產，而無法驗證平台是否存在鏈下資產負債（如法幣存款或貸款）。</span></div><div class="ace-line ace-line old-record-id-Q6TcdkMf9ofbahxMzutuWykssrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>無法證明負債的準確性</strong>：如果平台偽造用戶負債資料，儲備金證明無法單獨驗證負債的真實性。</span></div><div class="ace-line ace-line old-record-id-M67jd4CDDofb1fxCcHOuVUJisUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>依賴外部審計</strong>：用戶可能需要依賴可信的第三方來確保儲備金證明過程的完整性。</span></div><div class="ace-line ace-line old-record-id-SPYzdfuJkonyzhx1DvfushRksRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>動態性問題</strong>：儲備金證明通常是一個靜態快照，可能無法實時反映平台的資產負債情況。</span></div><div class="ace-line ace-line old-record-id-C33md7CdroeMCnxYAttusjOlseh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-El3sdHwt4oNjgDxKgf2uWyEBszf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">儲備金證明在加密貨幣行業中是提高透明度和用戶信任的重要工具。儘管它不是一個完美的解決方案，但結合鏈上資料、審計工具和用戶驗證，它能夠在一定程度上減少平台挪用資金或欺詐的風險，推動行業向更透明和安全的方向發展。</span></div><div class="ace-line ace-line old-record-id-EWnYddq6noNcK5xlzbdu52TEswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ETK6dybVhogk1nxdiKRu0nyGsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">守護用戶資產是 MEXC 的核心使命，MEXC 透過實時監控資產風險，為您的資金安全保駕護航。如果是由於平台原因導致損失，MEXC 將快速全額賠付。MEXC 透過以下三大舉措，全力保障您的資產安全：</span></div><div class="ace-line ace-line old-record-id-XHwDd7KeXoouq7xbbA0uFTW6sl6"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）儲備金率超 100%</strong>：資產安全透明，無需擔心擠兌風險。</span></div><div class="ace-line ace-line old-record-id-GEAZdtMlEouCqYxvQtnubv87sAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）資產安全存儲</strong>：採用冷存儲與熱錢包相結合的策略，確保您的資產安全存儲。</span></div><div class="ace-line ace-line old-record-id-MIasd6D6bohI9BxdoF4uzLtRsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）</strong><strong><a href="https://www.mexc.com/zh-TW/learn/article/17827791511087">合約保險基金</a></strong>：補償超過保證金的虧損，讓您放心交易。</span></div><div class="ace-line ace-line old-record-id-DnBgdB4s5o7eYvxkCnnuKQY3sJb"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-RvFYdKZR5o4lHnxDjc7uJSDisxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣手續費指的是每筆數位資產提現時需要支付的固定費用，用於支付將加密貨幣提取到 MEXC 帳戶以外的區塊鏈轉帳費。</span></div><div class="ace-line ace-line old-record-id-SbfHdR6AjoerTAxQFGLu9VP4sCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FgAnd2WcWocIM1x2DchusAt0sMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：提幣手續費由相應主網決定，如遇網路擁堵等情況主網可能會調整手續費。您可以在提幣時查看到實時費率，以提幣頁面顯示為準。如果您對提幣手續費有疑問，可以聯絡線上客服諮詢。</span></div><div class="ace-line ace-line old-record-id-EyLNdZf5roJwjXx37DwuE3HasBh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HfaidqWGno3r9uxf2pdupmulsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：提幣至 MEXC 平台用戶地址時無需手續費，可快速到帳。</span></div><div class="ace-line ace-line old-record-id-O56Rd8eNDoOJvdxnzhcut0Kms9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E1FMdjFzkowTs0xhU3kus5wusPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您還可以在 MEXC <a href="https://www.mexc.com/zh-TW/fee">費率</a>頁面，查看到平台的交易手續費以及充值/提現手續費。</span></div><div class="ace-line ace-line old-record-id-H4M6dyq0FoxqmBxE1udu12eqspg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-JWphd4nA7oBYopxCl2huh5cLsMQ"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250811233337801XDdzgK3YLLcOKJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-YKdVdZDF9ogV6Dxw9VouLpUssBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UgrSdLRHsoL3CDxVofkuMcljsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">關於提幣，您還可以閱讀以下內容：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QX06dMNTZofqr3xCic1uA3mtsyb"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上進行提幣</a></div></li><li class="ace-line ace-line old-record-id-Am9AdUFpAoZKvQx1uuuuOmEzsKf"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何進行提幣設定</a></div></li><li class="ace-line ace-line old-record-id-PmSmdtNadoBFWZx1981uZGrRsfc"><div><a href="https://www.mexc.com/zh-TW/announcements/article/360020368251" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣未到帳</a></div></li><li class="ace-line ace-line old-record-id-Ar0SdyqrFoULYHxrcrWu7muesZn"><div><a href="https://www.mexc.com/zh-TW/announcements/article/360020366031" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常見提幣問題及解決辦法</a></div></li></ul></div>
<div><h2 class="heading-2 ace-line old-record-id-EST8dT6JCoE7nUx2TWYusiynsmd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提幣到錯誤地址怎麼辦</strong></span></h2><div class="ace-line ace-line old-record-id-SUxTdyKThohhObxjnJbuoteQsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KYUhdjzrBo1K04xpFY7u72Ntskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提幣狀態為等待驗證、審核中、等待處理，您可以在【提幣記錄】中【取消】該筆提幣，然後用正確的地址重新發起提幣。</span></div><div class="ace-line ace-line old-record-id-L2o7ddpe8o87N6x8eM5uzwM1s3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Usz5dhGYmogvbMxMN7EuwMxjsCb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web ：MEXC 官網首頁導航欄【資產】中選擇【<a href="https://www.mexc.com/zh-TW/assets/record">資金記錄</a>】，在資金記錄頁面選擇【提幣記錄】中取消。</span></div></li><li class="ace-line ace-line old-record-id-B3OudFaxNo0R5ExeMRNu1qtAsmf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App ：MEXC App 首頁點選個人頭像，選擇【交易記錄】，在【充值/提幣】中選擇【提幣記錄】中取消。</span></div></li></ul><div class="ace-line ace-line old-record-id-JteGdLlrioFKBQxxP2luaOHIsnf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VOJedowaTokBzyxW7CGulnOJsvd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已經確認提幣郵件或者簡訊，那系統將自動進入提幣序列，那該筆轉帳將無法中止。由於區塊鏈地址的匿名性，我們無法找到對方。如果您打到錯誤的地址，請透過其他方式尋找目標地址的所有者協商找回您的资金。</span></div><div class="ace-line ace-line old-record-id-IMkBdVOs6ozWlcx2MURudDRAsMU"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-AVSTd0mlVopcHSx4DMhuDTEosue"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 提幣成功對方卻未收到</strong></span></h2><div class="ace-line ace-line old-record-id-MH21dMVjbonNTTxKlfyuRWt6s1e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YRhSdVyUCorDOCxG4ByueAi3sVM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">當您提幣成功後，如果您的帳戶有綁定郵箱，提幣成功後會給您發送郵件通知，並且在站內信也可查看通知。站內信查看方式如下：</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Lwmvdg4WloNUvzxQ4otuWXfWs6c"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：首頁點選右上角（中東地區為左上角）對話框圖標，即可查看站內信。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VTcedojQboiD5kxEuxduy9C0s4f"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：首頁點選右上角（中東地區為左上角）對話框圖標，即可查看站內信。</span></div></li></ul><div class="ace-line ace-line old-record-id-G2tKd1NGgoSKq2x4lGhuryiOsEe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TvUadsaQIoCAlwxygz7ukCTpsRH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您從 MEXC 平台提幣到其他平台出現未到帳情況，並且顯示區塊確認完畢，您可以複製提幣的 TxID 前往充值平台聯絡對方客服進行諮詢。關於如何查找 TxID，您可以閱讀《<a href="https://www.mexc.com/zh-TW/learn/article/17827791515468">如何在 MEXC 查找 TxID</a>》了解。您也可以在線聯絡客服，協助您查詢相應的提幣 TxID 及相關資訊。</span></div><div class="ace-line ace-line old-record-id-KyIrd3UEro7uH3xLyc7u1uGcs9m"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Bh2IdMIZ6oVjxAxJ8ANukYZdsGr"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 提幣到對方平台被退回</strong></span></h2><div class="ace-line ace-line old-record-id-VmDGdkuUYoJtrPxcBH3uGjCssJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-K9Y3d49omo0zEUxCz3yunyNxsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣到其他平台資產被退回到 MEXC 錢包，您需要進行人工充值處理至您的帳戶。具體步驟如下：</span></div><div class="ace-line ace-line old-record-id-JbjJdwSd0oiarSxlSx0uqFJ0sAd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FtK6dwxrBo7650xzhQWu37y7s42"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Web：</strong>打開 <a href="https://www.mexc.com/zh-TW">MEXC 官網</a>首頁-首頁下方【用戶支持】-【幫助中心】-【<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>】-選擇【從 MEXC 提幣至其他平台被退回】，根據頁面指引完成填寫。</span></div><div class="ace-line ace-line old-record-id-Dza1dxDZao3KhuxUhLOurkvVshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-I9VsdyUPXobPRVxJ7Khub4zYsbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>App：</strong>打開 MEXC App 首頁-【更多】-【客服】-【幫助中心】-【充值未到帳申請找回】，選擇【從 MEXC 提幣至其他平台被退回】，根據頁面指引完成填寫。</span></div><div class="ace-line ace-line old-record-id-X31tddFqgopQisxPqknucZ1psRg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XfsXdbdTRohtLrxQu6wuKvaNszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">人工充值將在 1-3 個工作日內完成，申請成功後請耐心等待。需要注意的是，提幣退回的金額可能與您實際提幣的金額有所不同，這是由於對方平台退回扣除手續費所致。</span></div><div class="ace-line ace-line old-record-id-RcZ9d4UIkoXMwRxA7ZKuYrLlsPe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-T9Utd0MlQoiWXExTniEuxnkps5g"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 提幣忘記填寫或填寫 Memo 地址錯誤怎麼辦</strong></span></h2><div class="ace-line ace-line old-record-id-FdrAdq3VzooehixwobTu42ymsOg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-N90EdrVqHoShEWx2I5iuMUoxs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在確認提幣簡訊或者郵件前發現自己未填或填寫了錯誤的 Memo 資訊，您可以前往【提幣記錄】中點選【取消】這筆提幣操作，然後用正確的地址重新發起提幣。</span></div><div class="ace-line ace-line old-record-id-Dp4EdxVvIod7sDxejCwuZAVxsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Aiazd8UXkotJIVx6ypKu4GFosyG"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：MEXC 官網首頁導航欄【資產】中選擇【資金記錄】，在資金記錄頁面選擇【提幣記錄】中進行取消。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-KTKhdxYA6oJ6CDx0SWjuO4RdsIK"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：MEXC App 首頁頂部點選【個人頭像】，選擇【交易記錄】，在【充值/提幣】中選擇【提幣記錄】中進行取消。</span></div></li></ul><div class="ace-line ace-line old-record-id-ZYycdWP3rooeKgx2Ek8uaE0hssd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UuFMds05roxcY4xlAUWuKlBTsPU"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已經收到確認提幣郵件或者簡訊後才發現自己未填或填寫了錯誤的 Memo 資訊，您可以複製提幣操作的 TxID 前往接收資產的平台進行諮詢幫忙找回資產。關於如何查找 TxID，您可以閱讀《<a href="https://www.mexc.com/zh-TW/learn/article/17827791515468">如何在 MEXC 查找 TxID</a>》進行了解。您也可以在線聯絡客服，協助您查詢相應的提幣 TxID 及相關資訊。</span></div><div class="ace-line ace-line old-record-id-OLzedIF3NosempxmjykuKSJlsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Gj2ldii2loXbZ0x2RHouLqGnsCe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 一直提幣未到帳怎麼辦</strong></span></h2><div class="ace-line ace-line old-record-id-Orw2dG7FeoUs9zxjwDlu6SsHss0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CrzwdlvYAo3jn0x5VH8uQaJPsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提幣狀態顯示【處理中】，這是由於區塊鏈網路的性質以及可能存在的擁堵情況，轉帳可能會面臨一定的延遲，請您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-T4vudDGynoq8Wdx9A1nu2owMsnc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Yi38dCanHoCEDCx3U82u9Gixs8e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提幣狀態顯示【已完成】，但是在一段時間後您仍未收到轉帳的資產，請您耐心等待，直至區塊鏈網路上的確認數達到入帳方要求。您也可以從 MEXC 複製 TxID 聯絡資產入帳方平台客服，以便取得進一步幫助。</span></div><div class="ace-line ace-line old-record-id-Ee5ZdYYMHoLBOSxea3Muz5Cmswh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RRYvdQKXFocGoAxEuVduHdaxsHh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提幣記錄申請超過 6 小時仍未生成 TxID，請您立即聯絡 MEXC 在線客服，並附上該筆提幣申請的截圖。我們將協助處理您的請求。</span></div><div class="ace-line ace-line old-record-id-Wl1tdl0jPo2nDdxLbl9ue4Hgsle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IpdudYERmokTsUxlAmfuQ8ZQs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如需了解更多提幣狀態，建議您閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/360020368251">提幣未到帳</a>》。</span></div><div class="ace-line ace-line old-record-id-RZ2zd8RHsoSRYCx8NGEubS5psXd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-VQNEdcCUZoBcfZxHqThuIppMs6c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. 代幣激活</strong></span></h2><div class="ace-line ace-line old-record-id-HrtIdN2wEoz8qmxco6uuOqqGs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Pubid8YnsoCwGgxW7qxujhCAsmh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由於區塊鏈網絡特性不同，部分主網代幣從平台向錢包轉帳時，需要現在錢包中激活該代幣才能轉帳成功，否則會失敗。當您在 MEXC 提幣代幣時，系統將會自動檢測該代幣地址是否激活。如未激活，您在提幣時會收到相應提示；同時您也可以透過區塊瀏覽器來檢視您的代幣地址是否激活。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-DxuTdNUSXo5AUHxoTsxuK6KZsic"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16062802356377" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 HBAR 代幣地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-DW9yd6LU2oLyogxmI37umiJmssc"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16064085309465" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 XRP 代幣地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-SvghdaeQco9eUrxQzSyuuhaJsnb"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16065935448985" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 ALGO 代幣地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Jv3wdFaH2oZCZGxRLCvusQFyswb"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16064877180057" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 APTOS 代幣地址</a></div></li></ul><div class="ace-line ace-line old-record-id-O4GEdFswXo2JJQx1qixu47SUsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-QpSPdK5KzoeZ4fxygVpuCHHKs2b"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提幣未到帳情況說明：</strong></span></h2><div class="ace-line ace-line old-record-id-HlwodKflWoDswFxGLLbuD77Oszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LTKDdjocTo4XjbxjvJ7urwWesCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">對於區塊鏈資產的提幣，整個過程可以分為三個環節：<strong>出帳方發起提幣</strong>、<strong>區塊鏈網路確認</strong>、<strong>入帳方接收</strong><strong>並</strong><strong>確認轉帳</strong>。</span></div><div class="ace-line ace-line old-record-id-M0nYdiY9IogQoUxdBh6ue4vCsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AaDXdQV0GoqKSYxGTMhu7tldsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一步：出帳方發起提幣請求，將資產從原始帳戶轉出。</strong></div><div class="ace-line ace-line old-record-id-Dd2XdLb9Jo2ZiYxidWiuD4C3sCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QUUNdPvw2ordLbxnci7uvcpwsZk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 平台根據不同代幣和區塊情況，提幣請求通常會在 1-60 分鐘內生成一個唯一的交易標識符（TxID）。這代錶著 MEXC 已完成資產的轉移，並將其發送到區塊鏈網路中等待確認。</span></div><div class="ace-line ace-line old-record-id-XVEkdVsvcos7ZdxMmcrug5nOsQe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MLGbdIm9foh2SHxfoiiuiHmeslf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二步：區塊鏈網路進行確認。</strong></div><div class="ace-line ace-line old-record-id-Dyl8dAJAAonZ0Pxnpg0ubyuls3b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UBH1d3ml5ocC5ExzXPxueoiTsWg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在這一環節中，區塊鏈網路的礦工節點會對交易進行驗證，並將其納入區塊鏈的交易歴史中。這個過程可能需要一定的時間，具體取決於網路擁堵情況、交易費用以及所使用的區塊鏈的特性。您可以點選 <a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">TxID</a> 未尾的「檢視」連結，打開相應的區塊鏈瀏覽器檢視該筆轉帳在區塊鏈上的確認狀態。</span></div><div class="ace-line ace-line old-record-id-OG9md359pole5lxHXNouPMxrszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BtUadwGb9o53g2xM7oquJahSsZ8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>第三步：入帳方接收</strong><strong>並</strong><strong>確認轉帳。</strong></span></div><div class="ace-line ace-line old-record-id-UTLhdpOs1oSGK3xlC8QuwEnRsYg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WcVTd66zpo7hm8xQTXtu8Ufksub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">區塊鏈網路確認交易之後，資產就會被轉入到目標帳戶中。您可以透過查詢區塊鏈瀏覽器或相關工具來驗證交易的確認數和詳細資訊。</span></div><div class="ace-line ace-line old-record-id-TocXd1KE0oZoOXxn8DEuPmt6sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-S4rhdwJtfoFFYXxDjXSuKbg0s57"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 提幣狀態及對應的解決辦法：</strong></span></h2><div class="ace-line ace-line old-record-id-LpcOdEnwAoidrCxOMlEuVhbBsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167" /><col width="254" /><col width="420" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NiY3df4wvoG7BRxlfYIuUzzPssh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣狀態</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Z6OQdeLjvo8C1Sx3BL8ukzqysFf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">狀態說明</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-J8Cnd0e5XoPoBoxKJ7huxdQrsuc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-QPDddRm1qozNXKxOImguhi17s8D"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待验证</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Po2md0ZIKo6kRQxsXTSuSamAsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣申請已提交</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-ArxhdPV4voTcvox9FAuucLiYsyd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该笔提幣需要您的二次確認，MEXC 已將確認連結發送至您的郵箱/手機簡訊，請前往獲取連結確認您提幣地址後四位，若您提幣地址包含 Memo，請輸入公共地址後四位。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-RapxdkXOXoXxQMx8Lv5u23WMsOv"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">審核中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-CBWQdAbbwoDyZWx53hVuJpizsKo"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣申請正在審核</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-IamydIv6tooK5YxcMNCupMLPswb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的提幣申請正在審核中，預計處理時效為 5-60 分鐘。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-QN07deU5voJ2xyxKhcFuvAmjs9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待處理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-JhvRd2eb2oF9DrxtMRiuAZuxsVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣申請等待系統處理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Bt8odpO6xozYYmxLHFeuJyGxsff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若提幣長時間處於等待處理狀態，請再次檢查該筆提幣的通道是否正常開啟。 提幣關閉：提幣通道已關閉，請等待通道開啟後再次嘗試。</span></div><div class="ace-line ace-line old-record-id-I12YdrWebofHSnxvFmAusvfbsYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣開啟：提幣未成功發出，請聯絡線上客服協助處理。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-I55NdcwnKoe23wxBVnFuHZuEsje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">處理中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-FcsIdmx32owLI0xLzEFuurx7s7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣正在處理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-LcKOdATFIol4vRxzw3yuTm78sFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在提幣處理中，請耐心等待，若此狀態您需要取消提幣，請聯絡客服協助反饋。 <a href="https://www.mexc.com/zh-TW/announcements/article/17827791528659">如何取消提幣</a></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UQdKdgVNLoeAFlxCnvxuzqmnsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待區塊確認</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-WkLXdjGjKodyB2xC5eZuQtsBs6d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">區塊鏈上確認中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-DkdNd7pcpoVk9oxRbuvuDHOcsHg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣已發出，请耐心等待區塊確認。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-VKEydXlsRoxW4yxrb94uN1aesdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待打包</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-YZI9d4J4bozJCUxQppju5SvBsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">區塊鏈等待打包中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-O1Nqdxddno0FXNxJIVLuxPISs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣已發出，请耐心等待區塊打包。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FQE3dQC4rorJUIxNhIxuPQVvsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已取消</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-XDerdlJDJoxInvxBfNIuCagxskc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣已取消</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-KiXWdO0D9ow92yxbjZnuzuy9sZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣已取消，您可以重新發起提幣。 若非本人操作或對應資產被凍結，請聯絡客服協助。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-C5Y8d6mxdozeKCx63tquM7QWsyh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣成功</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-AcaYdyWOwoZmYexKBDdueR8ZsAf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提幣已完成</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-XcicdNbYPotukaxYE4fuvOWxsgh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的資產已成功從 MEXC 發送至您的提幣地址，若未收到資產，請聯絡該地址接受平台協助查看。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Kke1d8m5MosrJ7xS0g3uYpt8ste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VwZBdS3zoosoCVxOxK2ub4GPsbh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">溫馨提醒：</strong></div><div class="ace-line ace-line old-record-id-Z9itdzDzvofXUgxuBOpuEJuKsSb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-MpRydwbs1oksyCxoiSkupfSXsdh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如狀態顯示【處理中】，這是由於區塊鏈網路的性質以及可能存在的擁堵情況，轉帳可能會面臨一定的延遲，請您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-EJ3VduOjJokZ7sxI7hbuUd93sJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-F90QdSaP8onFMoxpNgMu0PUGsFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果提幣狀態為【提幣成功】，但用戶未收到資產，建議用戶複製提幣 Txid 聯絡資產接收平台查詢。</span></div><div class="ace-line ace-line old-record-id-ZNEgdrcFIoW1LuxS6xRuV0zcs9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-PwXddNDiQoVX9exmsjtuoUQWsGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果在您的【資產】 -【資金記錄】 -【<a href="https://www.mexc.com/zh-TW/assets/record">提幣記錄</a>】中，該筆提幣申請經過 1 小時仍未生成 TxID，請您立即聯絡 MEXC 線上客服，並附上該筆提幣申請的截圖。我們將協助處理您的請求。</span></div></div>
<div><div class="ace-line ace-line old-record-id-A9O7dxY3GoYNQ7xaNmKuBd0fs2A"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">當您在 MEXC 平台發起提幣後，想要取消提幣：</span></div><div class="ace-line ace-line old-record-id-X1X7dIFP7oZqitxTugBuRfrRsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LUixdTzuQoUTWDxaqfluPRYHsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如果您的提幣申請是剛發起，狀態為：<strong>等待驗證、審核中、等待處理</strong>等狀態，提幣頁面有【取消提幣】按鈕，你可點選自行取消。</span></div><div class="ace-line ace-line old-record-id-SXfVdS881oYkz5xgFNZuLZIvsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FKpbd3X1goi5vnxlePPuK7nsscg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508081534254055bQUCA6Gi2q8m9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-SS97dKLdHoJwyexLLOGugxSps4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QX4Nd1LwcolLK0xwnW0uf5drsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果您的提幣狀態為<strong>處理中</strong>，則提幣無法自行取消，需聯絡客服進行反饋。需要注意的是客服不保證 100% 可成功取消。</span></div><div class="ace-line ace-line old-record-id-Vp0DdY07XoJf4Rxv4xAuTiPJsQM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FnL3dyQHXoeZfLx7FAYurGVosAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果您的提幣狀態為<strong>等待區塊確認、等待打包、提幣成功</strong>等狀態，則無法取消。由於區塊鏈地址的匿名性，我們無法找到對方，請透過其他方式尋找目標地址的所有者協商處理。</span></div><div class="ace-line ace-line old-record-id-RcZndQDeDo0VFDxYeYmua9r8s5v"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QaPEdP3M1o18YlxONQcuATAcs9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">關於在提幣過程中，不同的狀態以及對應的解決辦法，您可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/360020368251">提幣未到帳</a>》了解。</span></div><div class="ace-line ace-line old-record-id-Q8ovdoKUzoWyfIx69hcubVzmsCd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-KInndeLzOof5NZxcfuIudoTys9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KpMPdYWbPolHj5xBPcAuNOG0sEb"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上提幣</a></div></li><li class="ace-line ace-line old-record-id-KWsedlLq6ot9yfxm539ugldAsmb"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何進行提幣設置</a></div></li><li class="ace-line ace-line old-record-id-JrYudsSqJo5B2xxQwv1uR0ZQs5g"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-export-deposit-and-withdrawal-history/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何導出充提記錄</a></div></li></ul></div>
<div><h2 class="heading-2 ace-line old-record-id-BRhodcATAoawbWxCK2Iut3Fzsle"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 確認充值通道開放狀態</strong></span></h2><div class="ace-line ace-line old-record-id-JPbXduEM3oso5qxVNnFuYBlKshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KJwKd82EPovvyZxYtd3u0rhJsir"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果充值通道關閉或維護中，您的充值暫時無法到帳。請您耐心等待，當充值通道重新開放後即可確認入帳狀態。</span></div><div class="ace-line ace-line old-record-id-SyAdd8IG5oHtDnxHGh8u9XBesxq"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ju91dvLqqoEXo1xKkVXusAGPsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">關於充提暫停，您還可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791526229">錢包維護導致充值/提現暫停怎麼辦</a>》了解更多。</span></div><div class="ace-line ace-line old-record-id-JJ5VdXy9NoOwtCxy7GCu4Ky4sdh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Azv4djpp9oE3rLxXLEquzIZastb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 確認區塊網路狀態</strong></span></h2><div class="ace-line ace-line old-record-id-PuhPdnT36onUTRxwR0nu9U7Tswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NEx0dwuRPovaFaxIjTtuhomEsYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果區塊網路狀態顯示未成功，您需要聯絡資產發出方進行確認。</span></div><div class="ace-line ace-line old-record-id-PryQdO69pogQsCxPVL0ub3W0sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果區塊網路狀態顯示已成功，您需要判斷是否滿足預入帳/入帳成功確認數。</span></div><div class="ace-line ace-line old-record-id-CvWpdbU7Co8IbrxPPPBuqYEbsId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QhjwdnVkboi37FxzoQ4uL3tFskf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看方式：資產-資金記錄-充值記錄-找到您要查看的充值記錄-點選交易憑證（TxID）後對應的超鏈接符號跳轉至區塊鏈瀏覽器。</span></div><div class="ace-line ace-line old-record-id-OrpAdbBWKoY96Px1KIUufBjRscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LEYKdLuheohXiBxkxuduL8Ehsje"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241722386912paoL3wv7H32lf.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PLcedfp5eo7sB6xgZD3ugv7Asve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PJSidGWJtosdThxjYvsuOuOVs3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在區塊鏈瀏覽器中查看區塊網路狀態。</span></div><div class="ace-line ace-line old-record-id-SeH8d2aKpok4NfxStz4utzg7sQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PpSndw99no7DwFxFDNAu58Pwseb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172238734UU9lTQnbdZrRpJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Yvz2dv23hoZoXbxbx3fuRVrmsUh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-AwRRdV161oT6ULxT8BUuy6Wiskb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 確認區塊確認數</strong></span></h2><div class="ace-line ace-line old-record-id-VmtmdJ2AAoVtKgxv6ibue5UtsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DBMidIPq6oyd5ixgkklu9BNqstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在正常充值情況下，每個幣種都需要達到一定數量的區塊確認次數，才能將轉帳金額存入您的 MEXC 帳戶。由於區塊確認數問題造成充值未到帳，您需要進行確認：</span></div><div class="ace-line ace-line old-record-id-GqgodcfVFoHc84xgOttu01qksne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ExtZdhLidoSTyxxwhHLu0xlEsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果不滿足區塊確認數，請您耐心等待鏈上確認。</span></div><div class="ace-line ace-line old-record-id-PaWkdNcjeobxeIxmjemue3Ohsze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果已滿足確認數，但資產未到帳，請您查看帳號內是否有充值記錄 。</span></div><div class="ace-line ace-line old-record-id-MWmXdiEYtoFszFxoC2puaBozsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-S6hYd6kF0oN24PxFyAYuaPamsVK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">註：每個幣種的最低區塊確認數要求都不同。如還未達確認數，請您耐心等待。</span></div><div class="ace-line ace-line old-record-id-PEi0dBBmuo6egFxeeTau1XL5s2c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V0MgdC8JtoW9OrxkuEauqz27sFh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您想詳細了解區塊確認數相關內容，您可以閱讀《<a href="https://www.mexc.com/zh-TW/learn/article/17827791509662">如何在 MEXC 上查看區塊確認數</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-G8BZdMdONo5rhOxogRJujRpbsyd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-YkuWdiREWokLJbx5RaDuBaOesPg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172238726ptvF6hScFBce7H.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GWerduKgwoig8dxBcobuStY2sIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-G9cedA23UoHLkHxffMruR0bVsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 查看帳號內是否有充值記錄</strong></span></h2><div class="ace-line ace-line old-record-id-Ez7KdVvdho8cjXxVZZYuHdJBs21"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SjRqdelYho7RkMxnmdwuGU79sCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看帳號內是否有相關充值記錄，關於充值狀態您可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203">充值過程中常見狀態及解決辦法</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-Ol0udYdVDoCeLbxPasKu76efsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-S4dIdwY9loC0l7xNxiHu79KMsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果帳號內沒有相關的充值記錄，您可以點選填寫<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單。</span></div><div class="ace-line ace-line old-record-id-Tq9hdXIOzoDpCPxflfnubdkwsKd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XZnndLE1gox37vxlVxBuMdrbsTh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 其他常見充值未到帳解決指南</strong></span></h2><div class="ace-line ace-line old-record-id-C5Dtd8MIVoW17fxMTQjuJYdEsYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRYxdsl9WocWsVx5MuNuqnt2sze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.1 </strong><strong>充值</strong><strong>MEXC</strong><strong>不支持币种</strong></span></h3><div class="ace-line ace-line old-record-id-UyJwd9xr9opQ26xIoxcudvfJsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F3YWdtXTfoy1YFxTEeUuUtE8sud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您充值幣種的合約地址與 MEXC 支持幣種合約地址不一致，您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-HwFvdY5BzokmE9xcqJduqC7asNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UKtQdTAKso8gFKxwufouqKIisZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172239356w4FxTBmpWBJsbV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-Wwi0dJlXmoUfMtxpnCeuMZ1FsMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-ORqwdyxHio7wpvxFve3uM0MQsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.2 充值</strong><strong>網路</strong><strong>错误</strong></span></h3><div class="ace-line ace-line old-record-id-FTrRd5QYJohPPMxKM2QunjFzsne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-O731dTSq6o3mhYxLzOWu4v9GsCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>選擇錯誤</strong><strong>網路</strong><strong>充值：</strong>充值幣種時選擇了錯誤的充值網路。如下圖所示充值 MX，您在 MEXC 充值页面获取了 MX-ETH 網路的地址，在提币平台卻使用了 BEP-20 網路轉帳至您 MEXC 平台的 ETH 網路地址，會導致您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-VoqHdCJBUoQ5wtxAB5ZuDJDpsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-B76hdHwKkogyZlxxfaDu44EjsXf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">請您盡快提交<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單，MEXC 會盡量協助您處理您的充值問題。查詢代幣支持的充值網路方式：在提幣頁面點選【轉帳網路】查看。</span></div><div class="ace-line ace-line old-record-id-SAT0dzjyXomU4bxZe6LugRp5sPF"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-K7a5d4znuovHWCxd4RSuUBoasad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172239340HXQs2M1DzsdEGA.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-UA0sdUDpNomJbYxl3MPucVx7shh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-YBezdcW5uoKxqTxMdLauRCJksUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.3 使用不支持</strong><strong>網路</strong><strong>充值</strong></span></h3><div class="ace-line ace-line old-record-id-PjLKdkWRmoO2FYxmL8ru8Ev0s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KsdDdFHPToZKutxb8qFuWNCdsSN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>使用不支持的</strong><strong>網路</strong><strong>充值：</strong>充值币种时选择了 MEXC 不支持的網路进行充值。 如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 網路充值 MX，但若您在提币平台使用支持網路列表以外的網路轉帳，您的充值将無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-Qt71dnklVoeGIkxdweJuBWLRs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MQckdu96mohYIrx9EZeuSdKksFc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172238679vNBtzczlIbe3Ga.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-T0QRdBeMZomPNLxhbzhuY5JLs5I"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-NcURdLPMzodyJGxzwnlu3t5nsQe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 <strong>轉帳時未填入或錯填 Memo/Tag 識別碼，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-OshRd0L28ofRbgxZm8KuA6UgsEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-G3XDdfPUSobjhxx8Qe2u12WZsOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分幣種需要填寫標籤（Memo/Tag/識別碼），如 XRP、TON、ATOM 等。若填寫未填/錯填導致充值無法到帳，請提交<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單。審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果，填寫指南請參考<a href="https://www.mexc.com/zh-TW/announcements/article/17057846626969">自助申請填寫指南</a>。</span></div><div class="ace-line ace-line old-record-id-Bkahdw8QIoUUeBxzoG0u1W8esch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YO9KdtyEuoRkDBxofErudvFvsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多 Memo/Tag介绍，您可以阅读内容《<a href="https://www.mexc.com/zh-TW/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-WCawdLVGYokO9sxR9nHurvyHs1g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WPDtdDNbkoA0BNxjzJfuwI2ZsWf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172239156lia83Js18B500M.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" /></div><div class="ace-line ace-line old-record-id-R8pwdJiYJoVUIyxiSIDuLn1As1d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-L4N8d2z3Voo9YYxSljxuND9CsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.</strong><strong>5</strong><strong>透過</strong><strong>不支持的智能合約方式充值，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-J6dBdSYbJoTanjxhhiDuIpxLscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HAKGdlMeToI9WdxIy0HuG3Otsef"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分幣種在 MEXC 暫時無法使用智能合約方式進行充值，該情況智能合約轉帳不會記錄在 MEXC 帳戶中，需要人工手動充值。</span></div><div class="ace-line ace-line old-record-id-Zy5Td0SZ0oIr9fxRAEKupBHhsYe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MMDXdylUtoAWRdxx9y8u5smbsjg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">請您提交<strong><a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a></strong>表單，審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果。</span></div><div class="ace-line ace-line old-record-id-YKd4d5J4BoQm15xpl2zuRq1WsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-BNfGdhL2ro7hNBx4pRBuX1GvsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.</strong><strong>6</strong><strong> 充值代幣</strong><strong>平台</strong><strong>已下架</strong></span></h3><div class="ace-line ace-line old-record-id-GFtKdFNy1oCEXjxNXT2uHVNosjg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CCIWdZZ6mok2x3xkJv4ut9MGsKd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您充值了目前 MEXC 平台已下架的代幣並未入帳，請您聯絡客服獲得幫助。</span></div><div class="ace-line ace-line old-record-id-WXMldIaFYohONuxfZk0u3Tx8sHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U2iDdubTboYO8BxVbbJuAiP6sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出現充值未到帳情況，您可以在 MEXC 平台填寫<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單。申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知您審核結果。</span></div><div class="ace-line ace-line old-record-id-Acxgd5QIsovnDFxuNgNuBJ1aseb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-YGojdJO71oPJPxxC6qbuWmqIs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到帳申請找回功能介紹</strong></span></h2><div class="ace-line ace-line old-record-id-G92pd2YTqoNY1PxMsFFu3u1DsUh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DJqkdFcAyoFxtlxuQYWuSd9esQe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值數字資產未到帳，可提交【<strong><a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a></strong>】表單，客服會嘗試為您找回資產。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-G8Q8dWFjCoRcFlx7zRJuuwpBsSe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知審核結果，請耐心等待。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VL1LdSQPhoK1MQxnPA3uazMlstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">審核通過後，將展示資產找回的預計完成時間（一般會提前處理完成，不會超過該時間）。如遇特殊情況或找回難度較大，實際處理時間可能超過預計時間，甚至存在無法找回的可能，請您以最終實際處理結果為準。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CIvmdcrjqoIFKYx5FFiumhWzsMc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回資金需額外技術和人力支持，會收取一定手續費，請以頁面提示和郵件通知為準。</span></div></li></ul><div class="ace-line ace-line old-record-id-LJlWdN0bpoAHUexZd5hu1T6Nsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NJYMd7fUgosOAIxYGwBusOUTsOd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情況可以申請自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-ITWudPUGHoaxShx9R6Bu5H0TsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-COwFdhfrFol5tTxLRsku7aNssDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持幣種。若您充值的幣種未在 MEXC 上架，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-Zq0EdWN6Kon2WCxS3qbuiiPmsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 熱錢包地址。如果您的充值地址錯填成了 MEXC 熱錢包地址，或充值時未填寫正確的 Memo 部分，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-SdWndsVHPoBEfNxWlOLuy5hisjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）從 MEXC 提幣至其他平台被退回。從 MEXC 提幣到其他平台失敗後，在接收平台找回丟失的資產時，接收平台可能會退回至 MEXC 平台地址，導致資金未能入帳到您的 MEXC 個人帳號。</span></div><div class="ace-line ace-line old-record-id-TlhVdkHLAoGIApxUzZsujQdXsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您從 MEXC 發起提幣已成功，但接收平台未收到資金，請諮詢接收平台未到帳原因。</span></div><div class="ace-line ace-line old-record-id-WH7ed4FgioKTCzxWiL9uh6IYsDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DdSjdgwthoXFJXxF3VyuEiOzsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到帳申請找回常見問題</strong></span></h2><div class="ace-line ace-line old-record-id-DRJVdcalJotucsxlaJou48rXsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NhhEde2XnoEOh8xyKRnuQFWSsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到帳申請找回需要多長時間？</span></h3><div class="ace-line ace-line old-record-id-AYPlde8CPoPdsjxrDSmuY51dsdh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjOcdyaCBowYIXxZbEDug2NAsRf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到帳申請後，MEXC 平台 1-2 天完成對您申請的審核，資產找回預計所需時長會在審核通過後展示在用戶端。某些情況下，找回未到帳的錯誤充值可能會耗費更長時間（超過 60 天），這取決於找回該充值的實際難度。</span></div><div class="ace-line ace-line old-record-id-ZpAydvl4Mo3dW0x8SMFuHlP5s2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WGkAdOT6JoCQCqxCgrUuNF8bsGy"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址無法接受資產，如何申請修改地址？以及哪些情況可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-ZG2ndjcSNoc0ZzxoA43u2PLHsne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LUZcdNqbNoVLogxd6TtuP3iwsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用戶確認退回地址時，若該地址無法接收退回資產，可聯絡客服，提供無法退回的原因及佐證資料。由客服審核後反饋申請。</span></div><div class="ace-line ace-line old-record-id-TBFSdeiq6o0sEIxyjtEuf0ZMsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SNxedIA7Jo5kCCx8uvQuUwcMsId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若資產找回狀態為資金處理中，需要聯絡客服確認是否可協助取消申請並修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Puz0d18X0oWLgkxIDsuuuol1s70"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-FhH4dYHvIoTnuZxOtNOu28URs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超過 10 筆充值未到帳，如何批量申請？ </span></h3><div class="ace-line ace-line old-record-id-Huk2d4FWVo2419xtA5ZuYrTqsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ViLWdTzMso2yLixrHzVu7Zjnsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到帳數量較多超過 10 筆，請您直接聯絡客服協助您進行處理。</span></div><div class="ace-line ace-line old-record-id-Ba6OdTfi0ocRYmxI6sJuZwH1sBf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-MEkpdLJDHoWUuLxiCmhuqEihsCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看進度，審核時效，資金處理時效 </span></h3><div class="ace-line ace-line old-record-id-SFi8dtpIRoeykYx0yBvuakyLsZg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P8pmdMEEgoSAyOx1Z2fu4SQRshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>進度查看</strong>：請您前往<a href="https://www.mexc.com/zh-TW/support/deposit-recovery/record">申請記錄</a>頁面進行查看。</span></div><div class="ace-line ace-line old-record-id-OHwNdHoQco8eWJx1yGwuBCsTs4g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>審核時效</strong>：8 小時。超過 8 小時未審核您可以聯絡客服進行催促。</span></div><div class="ace-line ace-line old-record-id-HT4Edc2Iio94lcxi6Wuu2LYys0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>資金處理時效</strong>：參考頁面展示預計處理完成時間。</span></div><div class="ace-line ace-line old-record-id-Mro4dvLUGoIG8ExQksPu4x74smf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：預計退回完成時間為等待最長時間，一般來說不會超過頁面展示時長。但由於具體區塊鏈網路差異、鏈上轉帳方式等技術問題，有可能會導致處理時間延長。</span></div><div class="ace-line ace-line old-record-id-SlTNdQaQeo9rBXxJgb6u6qDIslO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NaX0dpxOoohCjyxQnHIu2HJgs9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手續費是固定的嗎？</span></h3><div class="ace-line ace-line old-record-id-FfdxdB11Uo7aLAxNuFBuYxhislc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PhjodR5izo06G8xXEpBuIP8Qstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手續費並非固定，可能會因市場狀況或營運或技術成本而改變。</span></div><div class="ace-line ace-line old-record-id-CbwDd9LuCoYmKGxXGTyuL1ffsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SrWidptpconQ7Bxn7Bpum6xXsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解決的充值未到帳問題，手續費如何退回？</span></h3><div class="ace-line ace-line old-record-id-TxDmdUbEHo5fgCxxJBeum0IwsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EZXfdpRFQoQvyFxWqVkudltesEe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最終核實無法處理或您取消申請，手續費將不予退還。</span></div><div class="ace-line ace-line old-record-id-FtKqdnYOzojcatxwM54uRmDhsld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PgsvdK2PMo6n2Gx0nFMurCSOsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-DgdGdW1Xto80Sgx30THuXR4qsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我們無法保證在任何情況下都能為您找回資金。</span></div><div class="ace-line ace-line old-record-id-Hc66drcProKF5uxwk5buYdKwsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的儲值數量低於最小可退數量將無法處理，最小可退數量 = 最小提幣數量。</span></div><div class="ace-line ace-line old-record-id-HHiddbbJeoGweYxXY3ouh4OksVg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-N1vIdwKHWoE4CZx7hjAugowEsFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-S5uRdE0imo3UuDxpAhCu44BnstE"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填寫指南</strong></span></h2><div class="ace-line ace-line old-record-id-NJSXdkkoqoA2LTxCORMuLMKosIe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9M3dawEGoC897xwipnuZcW8sah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-TW/support">幫助中心</a>頁面，點選【充值未到帳申請找回】按鈕。</span></div><div class="ace-line ace-line old-record-id-VLJAd2C2aoccxaxDNpgu7FM0s4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LEBgdLSjMoQKjYxtkEruxEYwsQe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051894KqP2NGwxoPTjez.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CIXUdjZR8oY7KkxppHMulAcPsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XLSzdldq7oYcywxoSu5usLA5srd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根據頁面顯示的充值未到帳的原因，選擇符合自己情況的原因後，點選【下一步】。</span></div><div class="ace-line ace-line old-record-id-J7VzdeYLto4kcgxiNwuuP1hgshc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MiOedADyIogiQIxibuIuZZhMsIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052734px5Vdh3RWno5aq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PqHQdVos4otIoExiP2DuEMt2sKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YHhCdXyMDoTPHkxNfqRuD7vrsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填寫所需要的材料，以頁面顯示為準。如充值幣種、充值網路、充值數量、MEXC 充值地址、充值 TxID 等資訊，填寫完成後點選【提交申請】即可。</span></div><div class="ace-line ace-line old-record-id-TNovd924moo7CGxhlk7uEwQfssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bsd3dsn1fo1girx9du7u5q7FsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表單后，您的退回申請將進入初步審核階段，預計 1-2 天內完成審核。</span></div><div class="ace-line ace-line old-record-id-Lp15dlPgVoW6AIxez7TuctTlsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ODRxdZcc7oDBp9x2MOuuCt3gste"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174647012bRPqW4BcOC1ZWl.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-MVpTdGBAtovmxmxOyIuusLyas1e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Dop8dBIpDoRsI0x1URXuUVKzs9g"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表單填寫字段說明：</strong></h3><div class="ace-line ace-line old-record-id-BmOXdkB4Hotfm8xkcPSuSAtCs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HzswdkL0OouwsVxEyqEuzcGcsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）<strong>充值幣種</strong>：請填寫準確的充值幣種名稱，以便核實充值資訊。</span></div><div class="ace-line ace-line old-record-id-ZZcedpXjxoM1Qix3eGLuGbuisMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XniKdvggKoTjVCxfksfuUDD6syf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）<strong>充值網路</strong>：請務必根據充值交易哈希（TxID/TxHash）填寫充值網路。如您無法確認充值網路，請向提幣平台確認。</span></div><div class="ace-line ace-line old-record-id-X8vJdBGTToTa1mxXEApuh33fsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FOnJdYwudoM1kRxbHFMulfq7sTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）<strong>充值數量</strong>：請填寫區塊瀏覽器顯示的充值數量（最多輸入 41 位字符，22 位整數 + 18 位小數）；填寫的充值數量僅作參考，客服將根據 TxID 的實際充值數量進行處理，請以最終處理結果為準。</span></div><div class="ace-line ace-line old-record-id-Go1EdVWlqoo8sPxIZt6ukAQrsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-G7pFdqITBoVWfoxncozub3rgsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）<strong>MEXC 充值地址</strong>：請填寫交易哈希（TxID/TxHash）中顯示的充值接收地址（您的 MEXC 帳號充值地址）。交易的接收地址（Receiving Address）通常也稱為「To Address」或「Receiver Address」。</span></div><div class="ace-line ace-line old-record-id-CL2id7Ck7o03KuxyUNsupoyesVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OQi7dXBz2o6zCWxXP9OuqURrscg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）<strong>充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一筆區塊鏈交易的唯一標識。只需輸入充值 TxID 即可，請勿填寫網頁連結或其他資訊。請在提幣平台複製 TxID，請勿填寫網址連結。</span></div><div class="ace-line ace-line old-record-id-VNPzdPJEhoYiZJxMZfhuBApts6g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-AQmjdsRKzoQdgQx2In6uqCSmsDA"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052512gupSgeMakz9nYS.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PBOudqVwCoScU5xUxNZuS8SGsBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-AZpTdFIR5oYHyWxi4gxugTeDsdh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 網絡 TON 代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-VWF7dqgkpouQGBxoGo6ujRzGsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KuuJdykbhoHA1IxTFePui1F2sf1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打開 <a href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-T40xd83EnoJyxwxZzY6ulttYspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-A7gwdC6vioxnYjxxkGyuMEIZsp3"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172053173l1PtjGNv9XlDUA.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-MdeldsrYbo1S8Tx7wYPuFq9Qszf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OLgGdRmTpoMAJKxR4mLuU1AYsth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到轉到 MEXC 地址的對應轉帳記錄，並點選對應字母。如點選字母 F。</span></div><div class="ace-line ace-line old-record-id-Uzzedi2UMo9JkmxJ5eXuVrrzsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VIpsdK5lHoQaLpxPE1cuVZdLsxg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051829O9k5Dz44IBRwxU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-IDrtd6w2roa1QLx19ohuSxwJsqc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KOt0doGbjoPrQ0xuEoHuZboUs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-NLO2dtv7jo8MvRxfrfUuTzMjsGx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-LNwQd1lGsokdZExr6NFuyY7psrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Fzwodlebso9CjixHpULu52X6sIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211720529610WWBtWU6PqxHAQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CuzhdGwCloLEdHxrls5uGUH5sji"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Q3VEddDStohNKDxBsFYuqukssjg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 網絡其他代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-T631d7huKo5NTlxvPzauKuQPsTN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YgcydDnwHomeKGxuXSSuhMJ7s8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打開 <a href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-AuQKdnsVZoo1L3xgJjLu1qBms2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-F3ZgdSrj4oTjMVxo9SxuCuLgsOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052400q5GFjtCi4DzNW9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-BnuwdHvnXogH1fxYbW8u9pW4sFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IimqdHaJXol6ixxCW6Cu0njFswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到轉到 MEXC 地址的對應轉帳記錄，並點選「Jetton Internal Transfer」後的對應字母。如點選字母 D。</span></div><div class="ace-line ace-line old-record-id-UnildhyM5oXWD0xppPiupt8msIe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XjcFdCHzvoGWvxxPqeHu1bfTsRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211720525422f1p7S4xHz69Nw.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NFgmde6raoOyayxu4HcuXDLMsFk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C37HdlONHoI0qZxzxnpu7aJosYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-L1uNdloWNoUWmzxxWBbuEl5msOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-EKYBdd8s0ovKwExNyywuzPzQswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VzPVd5giwoN07YxfKmiu89tMsEb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051539nI8Bhrk3DyxlWx.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-RsGCdEKyYod9MLxSiOnuje32sDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XztPdXpRvoqlXbxSekduhPTyspK"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 補充資料填寫</strong></span></h2><div class="ace-line ace-line old-record-id-PzoKdy7ADo9UFkxsROSuz7SQsrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JI22dStPLoHlJoxal5YuvdCbsFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申請通過審核，MEXC 客服將及時披露原路退回地址給您，您需要核對退回地址是否正確。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EL7xdSMivoozbzxV1Gfu5p2FsWb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正確，請點選【確定退回至該地址】，您的資金將被退回至該地址。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OcxNdklHso8GhAxVZrGuAWwlsog"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如發現地址有誤或無法接收資金，請點選【取消申請】，並聯絡在線客服提供正確的退回地址資訊。</span></div></li></ul><div class="ace-line ace-line old-record-id-IxeKdPijsouMtbxDGFeuA6kdsAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UYpWdtL0GoLSe7xZPqMucjAvspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，充值 MEXC 不支援幣種及充值至 MEXC 熱錢包地址兩種情況，僅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-EHAld3Xa9oODbVxIExZuzM20s2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-A5M4dr4jConMM2x5d76uUhTtsof"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172053085vlOa1XWDFQa3r7.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-MZMDdGlLAolz5HxOZnUuYMPesue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QkHgdjnBfoSsmbx7MGbumW6VsHc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您點選【確認退回該地址】，即表示您已確認該地址為有效且正確的地址。 在此之後，若您未能成功透過該地址收到退回資金，MEXC 將不承擔相應責任。</span></div><div class="ace-line ace-line old-record-id-DFBxdzc8gojdk3xBtfnumKrlsxd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SAimdNkqvor9NNxPqkPuxFlzsKf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051475W39OZxHBsDHeY3.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-U9cydxNK3ocOIlxzRzvu307XsBg"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-Q4qkd5j7NoUSuvxc2zLuEZaZsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">當您在 MEXC 平台進行充值或提現時，可能會碰到充值/提現網路【暫停】的狀態。如下圖所示：</span></div><div class="ace-line ace-line old-record-id-QpBrdUN5KoPk4SxcAYaujV84sTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QMIadJeGQoX0zLxEmT3uoR0LsXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820535556606pUUQTyXraCr0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-UhsfdhthEo4J0cxJDNduGoqYs4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-QF86dWIWVo48Nfxb64wuJLf5sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台當前充值/提幣狀態</strong></span></h2><div class="ace-line ace-line old-record-id-HKhIdPwCOoo6QVxWebXuIgmTs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BrLjdwhbDodOFfxvdoZuRNgfsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">為了便於用戶實時查看代幣的充值和提幣狀態，MEXC 提供了專門的查詢頁面。</span></div><div class="ace-line ace-line old-record-id-C9aLdGFn0orFp6x9bmZulC1gsjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Lzq3dUeOioaLofxMjhXuKgHAsZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Cg96dQen1oXi2zxOjrxuBJRSsIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BIlWdAtSDoPSCVx1NbmuPGsvs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在頁面的搜索框中輸入代幣名稱，快速查詢其充值和提幣狀態。或者您還可以勾選【僅展示網路異常幣種】選項，即可僅查看充提狀態存在異常的代幣。</span></div><div class="ace-line ace-line old-record-id-YhPudyQwsoOzPqxJVZYuwYcfs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-GC1kdUanFoD9V8xRh0LuJDirsnX"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355326zDwK4ea81X4gUh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NHOYdEoZ9oztaCxjuR3uCmJws0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-WLTFdr8tXoZxpNxNNHHu3C2gsrb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暫停充值/提現的常見原因</strong></span></h2><div class="ace-line ace-line old-record-id-MbAkdtlAGoxG1axWvT5uaJzTs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MWz3d9fhioclPPx0EqKuWnFLsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）鏈上維護。由於區塊鏈網路本身正在進行升級或維護，交易所需等待鏈路穩定後，才會重新開放該幣種的充值與提現功能。</span></div><div class="ace-line ace-line old-record-id-GSrZdZDqzo2fb2xXC6HueQ8usDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BacRdtVl9oICnrxXFRTuZB3hs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）錢包維護。由於項目方發布新版本或平台節點升級，交易所需對錢包系統進行更新。不同交易平台的維護週期可能存在差異，待錢包功能恢復後將重新開放充值與提現。</span></div><div class="ace-line ace-line old-record-id-JJUbdRZYMoPmRbxmXW8uZeqisUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OhzhdI6RRodB5BxTjmHuSdsYsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暫不支持某些幣種的充值功能，若用戶在此狀態下進行充值操作，可能導致資產無法找回或永久丟失。</span></div><div class="ace-line ace-line old-record-id-OJRLdrETtoE9kPx7HhdubZyMsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NgX0dIL2joQf0HxN3QLu84qTsbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）應項目方要求。應項目方提出的需求，基於主觀或客觀原因，平台需臨時配合關閉該幣種充值/提現，恢復時間將視項目方進度而定。</span></div><div class="ace-line ace-line old-record-id-IbgndHfFmocCk1xt1AKuNF7VsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bq4nd9P8Aon3nqxffAGuQfntsnH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）項目升級。當項目方更換合約地址或進行協議升級時，為保障資產安全，平台將暫停相關幣種的充值功能，待升級完成後恢復正常使用。</span></div><div class="ace-line ace-line old-record-id-FOcFdzOn2oAgbOxP2zZurCPnsof"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V7AzdXYRQoY1vvxjizNuOkdysld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）項目方跨鏈橋問題。部分多鏈部署項目可能涉及跨鏈橋操作，例如用戶從 A 鏈充值，B 鏈提現。此類操作需平台協調處理，若跨鏈橋服務異常或正在維護，相關充值/提現功能將暫時關閉。</span></div><div class="ace-line ace-line old-record-id-TkYLd5j53oPKTixbZ3EuXCKMslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YX9KdqrIRoLzXMxHuBPub8WXsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 錢包維護導致充值/提現暫停怎麼辦</strong></span></h2><div class="ace-line ace-line old-record-id-NLn5dLfEToqmEmxt2mluQzhXsrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IDT8dQH1eohqTJx9GmSuWVJ6sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提現維護期間，如果您還沒有發起充值/提現，您可以選擇其他網路進行充值/提現。如下圖所示 SHIB 代幣，SOL 網路充值暫停，您還可以選擇使用 BSC 或 ETH 網路進行充值。</span></div><div class="ace-line ace-line old-record-id-KwFMdVquiomMYPxxEuTuhl5zspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VpAhdgkLFoupkyxgyOAuHox8skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355048lGN1RBugtW0szW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KOMMdwFTXoRZygxT2ahuPim1svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hb9jd7hB3oLXUAx5z0nuymIIs7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值維護期間，請勿發起充值，否則您的資產可能丟失。您可以點選頁面上的【網路恢復提醒】按鈕，當網路恢復後，平台將透過郵件和站內信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-TdZ1dCHT9oqBN6xywznuJ1TYsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UvCtd1H4SorXx1x621Zu6wl2stc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已經發起充值，請您耐心等待，直至充值通道開啟後，MEXC 才可繼續協助處理該幣種充值未到帳問題。</span></div><div class="ace-line ace-line old-record-id-S1JQd8j4PoYcv3xsUCwuqZCKsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QSuEdi5KHoygjAxkFRnu9plAsqh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355254i13EOQSAuQi4Ws.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-FcItdRKcsoDih8x4CGWuFY4Ys3f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>