收不到邮件如何处理
<div data-page-id="JcdAdlgT9oosR1xQVsCuYoGHsbO" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-EtbHdU2YqolmIfxcPxfuE8DFsye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如果您成功绑定了邮箱，却无法收到来自MEXC的邮件通知，您可以尝试以下操作：</span></div><div class="ace-line ace-line old-record-id-ISZhdfbbDovlybxVjL2uZd4tsab"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RARGds2zkoq3wHxTHPcuYZVhs6m"><strong>1. 确认注册时填写的邮箱地址正确</strong></h2><div class="ace-line ace-line old-record-id-KVeKdxWmxontGSxtWICuNdANsyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FvpkdU9Ozo9FANxh27guRfONsvg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">打开 MEXC 官网并登录，选择顶部导航栏【个人头像】下的【<a data-lark-is-custom="true" href="https://www.mexc.com/user/security">安全中心</a>】，在安全中心页面您可以看到自己已经绑定成功验证邮箱。</span></div><div class="ace-line ace-line old-record-id-UX9ydZ0EBoImcrx44lruhhbCsyg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bz2ldJlgyo5mvxxQHgXujgSvsae"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">核对已经绑定的邮箱是否是您接收验证码的邮箱，如果不是点击右侧的【修改】按钮进行换绑。</span></div><div class="ace-line ace-line old-record-id-N5b6dZFgQoKjeNxvoIvuxjc9ssh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y2PGdCt9Oo8Qw6xlbVDuQMX3sWc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>前往安全中心</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/security">https://www.mexc.com/user/security</a>*</span></div><div class="ace-line ace-line old-record-id-MKkFd4yadogaBaxbXWYuJT92smh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dbce8d04-72c6-4456-aff5-c9870fc0e65e","height":1334,"width":2938,"currHeight":1334,"currWidth":2938,"natrualHeight":1334,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIYnobFfiKoEcHAxy3vTu8PUisfT%2F%3Fpreview_type%3D16","file_token":"IYnobFfiKoEcHAxy3vTu8PUisfT","image_type":"image/png","size":446881,"comments":[]}]}" class="image-uploaded gallery old-record-id-IDNddACi0o47GMxSLMyuTGUpsCg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260127164807960H7x2krVyZmxory.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJWW5vYkZmaUtvRWNIQXh5M3ZUdThQVWlzZlQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSUROZGRBQ2kwbzQ3R014U0xNeXVUR1Vwc0NnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JWW5vYkZmaUtvRWNIQXh5M3ZUdThQVWlzZlQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IYnobFfiKoEcHAxy3vTu8PUisfT/?mount_node_token=IDNddACi0o47GMxSLMyuTGUpsCg&mount_point=docx_image" data-width="2938" data-height="1334" data-lark-image-uri="drivetoken://IYnobFfiKoEcHAxy3vTu8PUisfT" data-lark-image-width="2938" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-RM6edfDr5oGBYIxA61fuQeTzslf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-UBESdkJc9oA2yjxUYnIumbQLsub"><strong>2. 查找邮箱的垃圾邮件或者其他文件夹</strong></h2><div class="ace-line ace-line old-record-id-OW9BdthCKoeFNxxhMVTuj2Nts8g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I2EBdcYxDoV2RLxTiB8uBJFesnh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">请检查您已绑定邮箱的垃圾邮件或其他文件夹，确认邮件服务商是否将 MEXC 的邮件放在了非收件箱的其他文件夹。</span></div><div class="ace-line ace-line old-record-id-Ox1WdMyU6okrsNx9snEudqrGsLc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LqsZdOU3Fo8GdTx8QO9uB9mCsyg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如果 MEXC 邮件被放置在垃圾邮箱或者其他文件夹中，您可以通过设置把 MEXC 邮件添加到白名单，这样之后收到的 MEXC 邮件就会在收件箱中。</span></div><div class="ace-line ace-line old-record-id-B71JdTF9voe8toxgOiwuHNBgsHd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-U8nKd3heVoFTG1xU0aVutPmGsIe"><strong>3. 检查邮箱客户端是否正常使用</strong></h2><div class="ace-line ace-line old-record-id-BgHSdfPZzod53kxklYkukcVzsnh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VF4xd6BBKo3i9xxvwAEu3dUrsFc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如果您使用的是客户端邮箱应用，您需要检查邮箱客户端是否正常使用，如网络连接是否通畅、邮箱客户端版本是否过低、是否使用了第三方客户端、是否和杀毒软件有冲突等。</span></div><div class="ace-line ace-line old-record-id-ADfSdbTj4oXMQJxff9iuErxcsMg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yv4udxBWeofzSuxOeN3uoHKrs9L"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如果有些情况您无法排除或不确定，您可以使用邮箱的网页版本进行尝试。注意使用官方网站链接。</span></div><div class="ace-line ace-line old-record-id-T3WvdgrJco6gDRxPxMpuVbevsZg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-R3WndPP9QoSduCxQe8ZuFMTpsqg"><strong>4. 检查您的邮件收件箱是否已满</strong></h2><div class="ace-line ace-line old-record-id-VrqidNJ9SoO5lzxExoPusWXZsuc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWNYd9ydDoq65UxZQrouQjwasPc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如果您的收件箱容量达到上线，通常您是无法继续收发邮件。您可以删除过期过时的、不重要的以及广告邮件，留出相应的空间用来接收 MEXC 的邮件。</span></div><div class="ace-line ace-line old-record-id-QnYddF7MyoIiz2xBbIfuuuMQsnf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-PY6wd00xvohNTwxNNJLuRVoesOb"><strong>5. 尽量选择如 Gmail、Outlook 等主流邮箱</strong></h2><div class="ace-line ace-line old-record-id-NMs8dhkFXo2ioXxqKxSu7JI6sxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-To3jdQHVxowuWbxersTu2Siqszc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">请尽量选择如 <a data-lark-is-custom="true" href="https://mail.google.com/">Gmail</a>、<a data-lark-is-custom="true" href="https://login.microsoftonline.com/">Outlook</a>、<a data-lark-is-custom="true" href="https://login.microsoftonline.com/">Hotmail</a>、<a data-lark-is-custom="true" href="https://login.yahoo.com/">Yahoo</a>、<a data-lark-is-custom="true" href="https://www.icloud.com/">iCloud</a> 等主流邮箱进行绑定和接收邮件通知。由于有的公司会自动屏蔽外来邮件，因此不推荐使用公司的工作邮箱注册。</span></div><div class="ace-line ace-line old-record-id-GFgodbktIoDMW0xCQ21u4xw1sKe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-K5kWdObKsojaudx17xCu6WwUsUf"><strong>6. 可能存在网络延迟，建议稍后再次检查收件箱。验证码有效期 15 分钟。</strong></h2><div class="ace-line ace-line old-record-id-PtCsdDkI2oCLvDxKgBUuLjedsvE"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QjfLdLdycoutmtxuorxuCM87sLh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">由于网络线路传输延时、收发件方服务器处理机制延时、接收方客户端设置等问题，可能会造成邮件通知延迟送达。因此您可以等待一段时间再次检查收件箱，查看是否有邮件送达。</span></div><div class="ace-line ace-line old-record-id-UDYzd0AyKomkmFxub0UujX8xsgg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YOsGdunTpoMoO0xcc0AuWeJxsIf"><strong>7. 如果您依旧无法收到邮件，可能是被拦截，需要您手动将 MEXC 的邮件域名添加到白名单里，然后再次尝试获取邮件。</strong></h2><div class="ace-line ace-line old-record-id-GXyXdGBlKotNdxxbUkUueSJcsLh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HDKZd8W1polm0ex7xYAuwd7QsJg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521">邮件白名单添加教程</a>》，根据教程指引手动将 MEXC 的邮件域名添加到白名单里，然后再次尝试获取邮件。</span></div><div class="ace-line ace-line old-record-id-EGGydINjioyWOjx2q4PupKGJsMg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AX7GdE3UsoVDusxRrOEuVWTzszf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BZ64deAweow6CLxD8dEuSB23sef" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-change-the-email-address-linked-to-your-mexc-account-269841568163738624" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如何更改 MEXC 账户绑定的邮箱</a></div></li><li class="ace-line ace-line old-record-id-PmyIdNzYcom8XexrW9suobsvsCe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">邮件白名单添加教程</a></div></li><li class="ace-line ace-line old-record-id-DaUbdZBUPojE9SxIheMuQgzJsyf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-reasons-for-not-receiving-sms-verification-codes-17827791524435" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">短信验证码无法接收的常见原因</a></div></li></ul><div class="ace-line ace-line old-record-id-FexCdE499o4guJxsNKRuZUpRsHh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div></div>
无法接收短信验证码
<p><strong>手机无法接收短信验证码，可能是由于以下原因导致，请根据相应操作提示再次尝试获取验证码</strong></p>
<p><strong>原因一：非本平台支持的国家或地区，暂时无法提供手机号码的短信服务</strong></p>
<p> <br></p>
<p><strong>原因二：手机安全软件拦截（针对已安装安全软件的智能手机用户）</strong></p>
<p><span class="wysiwyg-color-red">操作：请打开手机安全软件，暂时关闭拦截功能后再次尝试获取验证码</span></p>
<p> <br></p>
<p><strong>原因三：短信网关拥堵或出现异常</strong></p>
<p><span class="wysiwyg-color-red">操作：短信网关拥堵或出现异常时会导致已发送的短信出现延迟或丢失的情况，建议联系手机运营商核实或稍后再次尝试获取</span></p>
<p> <br></p>
<p><strong>原因四：发送短信验证码频率过快导致</strong></p>
<p><span class="wysiwyg-color-red">操作：是由于您点击发送短信验证码频率过快导致的，建议您隔一段时间后再次尝试操作即可<br><br></span></p>
<p><strong>原因五：当前所处环境信号较差或无信号</strong></p>
<p><span class="wysiwyg-color-red">操作：短信接收不到或短信延迟，<strong>大概率</strong>是因为由于信号较差或无信号导致的，建议您换一个信号稍微好一点的位置再次尝试获取</span></p>
<p> <br></p>
<p><strong>其他问题</strong></p>
<p><strong><span class="wysiwyg-color-red">手机欠费、手机储存已满、短信在垃圾箱</span></strong>等情况都有可能导致您无法收到短信验证码</p>
<p> <br></p>
<p><strong>注：</strong></p>
<p>如果您尝试以上方法还是无法接收短信，可能是您将短信接口拉入黑名单，您可以联系在线客服解决。</p>
邮件白名单添加教程
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. 设置 Outlook 白名单</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">登陆 Outlook 邮箱。网址<strong style="font-weight:bolder">：</strong></span><a href="https://outlook.office365.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">https://outlook.office365.com</strong></span></a></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202509181259543829LgiNwC6LNqpko.png" width="1280" height="688"></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">根据流程提示添加 MEXC 邮箱为白名单：</strong></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">流程：【设定➡️检视所有outlook设定➡️邮件➡️垃圾邮件➡️安全的寄件者与网域】</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">domain（域名白名单）:</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="http://mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.com</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.link</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.cg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.ci/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.sg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.sg</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">email address（邮箱白名单）:</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc_official@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc_official@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:do_not_reply@mailer.mexc.sg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">do_not_reply@mailer.mexc.sg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@notice.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@info.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/dontreply@notification.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.ci</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注：设置白名单成功后，由于部分邮箱服务商需要一定生效时间，建议十分钟后再尝试获取邮箱验证码。</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125954531qkbZPaxwGyHSbn.png" width="1280" height="529"></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. 设置Gmail邮箱</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">登陆 Gmail 邮箱。网址<strong style="font-weight:bolder">：</strong></span><a href="https://accounts.google.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">https://accounts.google.com/</strong></span></a></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125954891bsUOVWJBY8o3TD.png" width="2226" height="966"></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">根据流程提示检查 Gmail 邮箱是否设定拦截：</strong></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">流程：【设定➡️查看所有设定➡️筛选器和封锁的地址】查看是否屏蔽MEXC邮件，如有设置屏蔽MEXC域名或邮箱，请将MEXC域名进行删除</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">domain（域名白名单）:</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="http://mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.com</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.link</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.cg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.ci/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="http://mexc.sg/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc.sg</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">email address（邮箱白名单）:</strong></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@email.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@email.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc_official@email.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc_official@email.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:do_not_reply@mailer.mexc.sg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">do_not_reply@mailer.mexc.sg</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@notice.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@notice.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@notice.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/mexc@info.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:mexc@info.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">mexc@info.mexc.ci</span></a></div></li><li style="text-align:left"><div><a href="https://www.mexc.com/zh-TW/announcements/article/dontreply@notification.mexc.link"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.link</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.cg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.cg</span></a></div></li><li style="text-align:left"><div><a href="mailto:dontreply@notification.mexc.ci"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">dontreply@notification.mexc.ci</span></a></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注：设置白名单成功后，由于部分邮箱服务商需要一定生效时间，建议十分钟后再尝试获取邮箱验证码。</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125955179iOu99WNMCYvrjs.png" width="1280" height="668"></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">添加中“选中永不移至垃圾邮件”的复选框，然后点击【建立筛选器】。</strong></span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125954530hA6j0WDMMSXWVR.png" width="1280" height="835"></span></div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250918125955127Ji682bFrhsqH5h.png" width="1280" height="640"></span></div><div> </div></div>
短信验证码无法接收的常见原因
<div><div class="ace-line ace-line old-record-id-XoexdXtf7o9Bvxxu5ZGuiObqsAm"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手机无法接收短信验证码，可能是由于以下原因导致，请您根据相应操作提示再次尝试获取验证码。</span></div><div class="ace-line ace-line old-record-id-XWh1d0XKoowUoTxsRTEujM3wswA"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RVCqdkOpsoZVjWxKSxKukRvjsJh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">原因一：非本平台支持的国家或地区，暂时无法提供手机号码的短信服务。</strong></div><div class="ace-line ace-line old-record-id-G6g9d07wNoxNZ4xuu6zuDXGMsOh"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SH38dha80oFt4AxvSuzuXotKsQc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">原因二：手机安全软件拦截（适用于已安装安全软件的智能手机用户）。</strong></div><div class="ace-line ace-line old-record-id-ERbXd24kcoqq52xbz8gupX7gsRg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方式：请打开手机安全软件，暂时关闭拦截功能后再次尝试获取验证码。</span></div><div class="ace-line ace-line old-record-id-MuvrdfhFBo7yC9xUvYYu5FbTsnh"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NTkZdlO7ion0eLxPlgiuPEYusSe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">原因三：短信网关拥堵或出现异常。</strong></div><div class="ace-line ace-line old-record-id-MRzZdPfmPodkCHxlUPmuVxoEsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方式：短信网关拥堵或出现异常时会导致已发送的短信出现延迟或丢失的情况，建议联系手机运营商核实或稍后再次尝试获取。</span></div><div class="ace-line ace-line old-record-id-FGvhdklDAoNADmxx29AuYfoYshb"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IRyddQQIqoCQoMxqLEIuwDzNs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">原因四：发送短信验证码频率过快导致。</strong></div><div class="ace-line ace-line old-record-id-OUzUdscAKoJyFUxNkmUusnHdsSb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方式：由于您短时间内多次点击获取验证码，导致频率过快无法收到验证码。请您等待至少 15 分钟后再试。建议仅点击一次获取按钮，避免频繁操作。</span></div><div class="ace-line ace-line old-record-id-T6tzdMhT8ok0LRxpCwjuRMz0s9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-D3zjd2s6ko8IF5xmlE0u3U4csYc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">原因五：当前所处环境信号较差或无信号。</strong></div><div class="ace-line ace-line old-record-id-BH0udsw7HoLZjUxdvawu9HXHsEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方式：短信接收不到或延迟，可能是由于当前手机信号较弱或无信号导致的。建议您前往信号较好的位置后，重新尝试获取验证码。</span></div><div class="ace-line ace-line old-record-id-WijqdYKaboZWM3xzCaNuwKCysmf"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TEUHdgjM5oY3rExkoJJufHYhsnc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">其他问题：<strong>手机欠费、手机储存已满、短信在垃圾箱等情况都有可能导致您无法收到短信验证码。</strong></span></div><div class="ace-line ace-line old-record-id-Ip0XdYrLZooOoIxOcobu2dgQsfy"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方式：请您通过充值话费、清理手机内存、查看短信垃圾箱等方式解决后，再次尝试接收验证码。</span></div><div class="ace-line ace-line old-record-id-OG73dB24doVijOxGVbnuMAfCsSe"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-T30QdGHbyoRcX1xMya9uFaEysje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注：</span></div><div class="ace-line ace-line old-record-id-HM69dg9Lho7TQtxHm59unsUesog"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您尝试以上方法还是无法接收短信，可能是您将短信接口拉入黑名单，您可以联系在线客服解决。</span></div></div>