<div><div><span style="font-size:16px">用户在 MEXC 平台，可自行验证个人账户是否包含在上一次储备金证明审计报告中。您可以通过以下两种方式进行验证，检查自己的有效性。</span></div><div><br /></div><h2><strong style="font-weight:bolder">1. 使用 MEXC 平台验证工具</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC 平台支持用户自行验证。</span></div><div><br /></div><div><span style="font-size:16px">打开并登录 MEXC 官网，在首页右上角【资产】中点击进入【</span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px">总览</span></a><span style="font-size:16px">】页面。点击总览页面中的【账户】您可以看到【储备金证明】。</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163746300HrIBwWwpTSCNWH.png" width="1280" height="632" /></figure><div><br /></div><div><span style="font-size:16px">点击【准备金证明】后进入【</span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px">我的储备金证明页面</span></a><span style="font-size:16px">】，点击【详情】弹出对应的弹窗，点击【立即验证】根据页面提示完成个人储备金证明验证。</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163750879TmakfEkybJ797r.png" width="1280" height="636" /></figure><div><br /></div><h2><strong style="font-weight:bolder">2. 使用自验证工具</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC 的默克尔树生成源代码和验证代码均已在 </span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px">GitHub</span></a><span style="font-size:16px"> 上公开提供，可帮助熟悉编程的用户自行验证。默克尔树验</span></div><div><span style="font-size:16px">证涉及大量用户计算，通常使用大数据和 Java 实现。</span></div><div><br /></div><div><span style="font-size:16px">注：开源 Java 代码是指代码面向用户公开提供，未隐瞒任何回信息。MEXC 已面向专业用户提供开源代码。</span></div><div><br /></div></div>
<div><div class="ace-line ace-line old-record-id-CqEzd9oAsoT5AUxzlHJu5NnFscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在加密货币领域，储备金证明（Proof of Reserves，PoR）是一种透明性机制，用于证明一个加密货币交易所或托管机构拥有足够的储备资产来支持其用户的存款。这种机制旨在解决信任问题，确保用户存放在平台上的资产是安全的，并且平台不会滥用用户资金或从事其他不透明的行为。</span></div><div class="ace-line ace-line old-record-id-N4oPdYaKZoqv6kxShwFuErP3sDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Qa0Ud8lUyoqrkVx6gtlunC8osMc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 储备金证明的优点</strong></span></h2><div class="ace-line ace-line old-record-id-DwVNdLe0jobdugxTz7uuQf14srf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7cDdS2CZokrWSxq1BoumNwksfp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>增强信任：</strong>用户不需要完全依赖平台的声明，而可以通过加密手段自行验证平台的资产状况。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Wb76dCZAfobyeIxrLjjuXyptsqc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>防止资金挪用：</strong>储备金证明确保平台无法挪用用户资金进行不当操作，比如高风险投资。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Hdqtd289ro9B7JxJNSbuu22Isje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提升透明度：</strong>通过公开链上资产，储备金证明提高了平台的透明度，增强了公众信心。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-DA37dM7hooryluxcCOAuMelKssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>隐私保护：</strong>默克尔树的使用允许用户验证自己的资产是否被计算在内，同时保护其他用户的数据隐私。</span></div><div class="ace-line ace-line old-record-id-UK7Bdd6lOoq3k4xwP2CuEEl7sws"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IfEJdIS0GoFAM0xVEyju8yb5sWh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 储备金证明的工作原理</strong></span></h2><div class="ace-line ace-line old-record-id-ZNqbdZmupoFjlRxrVBtuJHEhsbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-LK85dqJTZoC3mgx6M4vuMWMNsbg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 默克尔树验证</span></h3><div class="ace-line ace-line old-record-id-WBsuduJdFoUdQXxGfCfupaOjsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DuxZdWcq5on99WxxhVGucCF2sYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">默克尔树（Merkle Tree）是一种加密数据结构，能够在高效验证大量数据的同时保护用户隐私。用户可以通过自己的哈希值验证自己是否包含在默克尔树中，同时不泄露其他用户的隐私。</span></div><div class="ace-line ace-line old-record-id-KbqjdGWG4oXtA5xBXyKuOSuSsbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FcPGdoPv6ocLHhxWQ0ruiJK8sRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>注：</strong>默克尔树是由节点组成的二叉树，其中每个叶节点代表一段数据，每个非叶（内部）节点代表其子节点的加密哈希。这些哈希值是使用哈希函数计算的，该函数确保数据中的任何更改都会导致不同的哈希值。此属性对于检测数据集中的篡改或不一致至关重要。</span></div><div class="ace-line ace-line old-record-id-PjWTdGKR8ovKXGxjOxguCpaFsCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SY2QdQFhkoSgjox4vZvuBSRQsgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 公布托管资产</span></h3><div class="ace-line ace-line old-record-id-UGSpd5rVuomtskxOvzMu9meosbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QavidF0Joov6o4xH7P5uxJbLsyb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台需要公开托管在区块链上的地址，展示其总持有资产量。用户可以通过区块链浏览器检查这些地址中是否包含足够的资金。</span></div><div class="ace-line ace-line old-record-id-DMawdiLfkoDssXxCDt9u1Lccsyc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CWTldtHj5o7KyDxNF7yunChlseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">早在 2023 年 2 月，MEXC 就已经<a href="https://www.mexc.com/announcements/article/15832975979801">正式上线了储备金证明</a>，并对外公布了 MEXC 的公开钱包地址，用户可以随时对钱包资产进行验证。</span></div><div class="ace-line ace-line old-record-id-BKEKdBAx6omCmcxAKrhu7CHdslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-MfcqdSHHhoO6h7x1hXmuDNN4sDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 验证储备大于负债</span></h3><div class="ace-line ace-line old-record-id-BcVtd6kSVolwC6xfYZruvWDmsj8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EebTdWOH8ooFG5xc89Mu4I2aslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台需要证明其公开的资产数量（储备）大于用户存款的总量（负债）。通常由第三方审计机构或开源工具来验证资产和负债之间的关系。</span></div><div class="ace-line ace-line old-record-id-Kw7yds2xpoElk5x8gF7u39rWsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rd7qdsryRorE58xAuJ1uzOI8s9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 为平台中所有用户的资产提供 1:1 的储备金，您的资产在 MEXC 可以得到很好的保障。与此同时，USDT、USDC、BTC、ETH 四种加密货币钱包纳入审计，并提供链信息查询。</span></div><div class="ace-line ace-line old-record-id-QIeJdpeGNozv6Dx21lluLLqVsNc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ISeOdOKdno0Dk1x7cPLuxgHhs6e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120244095JvUyXv5glMYUcB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JIe1deBo3opzCixUw6JugE8bsth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TQpLdrNUAomGfOxTEQdux4MpsCb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 储备金证明的局限性与待改进之处</strong></span></h2><div class="ace-line ace-line old-record-id-BD8MdgMoPoJkqWxbnTKumGzqsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JJfXd10gco4oohxS2B0uFCD9sYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>仅关注链上资产</strong>：储备金证明通常只验证链上的加密资产，而无法验证平台是否存在链下资产负债（如法币存款或贷款）。</span></div><div class="ace-line ace-line old-record-id-BrkId0Buaojttpx2L1MuGTwesrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>无法证明负债的准确性</strong>：如果平台伪造用户负债数据，储备金证明无法单独验证负债的真实性。</span></div><div class="ace-line ace-line old-record-id-FUZRd7DoSoDFaBxRkzHuHA2Nsgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>依赖外部审计</strong>：用户可能需要依赖可信的第三方来确保储备金证明过程的完整性。</span></div><div class="ace-line ace-line old-record-id-Sex3dY9S8oLOTVxV16Tuy4b5sMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>动态性问题</strong>：储备金证明通常是一个静态快照，可能无法实时反映平台的资产负债情况。</span></div><div class="ace-line ace-line old-record-id-F01Yd0o0WoCsubxTiyyujJIIsHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-W9b5dFK6HovnEnxIdxXuIOSesdf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">储备金证明在加密货币行业中是提高透明度和用户信任的重要工具。尽管它不是一个完美的解决方案，但结合链上数据、审计工具和用户验证，它能够在一定程度上减少平台挪用资金或欺诈的风险，推动行业向更透明和安全的方向发展。</span></div><div class="ace-line ace-line old-record-id-ITNSdnmgqoD6vIxGgJruDYt2sMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VBeNdxzudo3wCpxApKsu7ezLsj6"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">守护用户资产是 MEXC 的核心使命，MEXC 通过实时监控资产风险，为您的资金安全保驾护航。如果是由于平台原因导致损失，MEXC 将快速全额赔付。MEXC 通过以下三大举措，全力保障您的资产安全：</span></div><div class="ace-line ace-line old-record-id-GNHFd27VkoB7Q8xDCP6u0OuSswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）储备金率超 100%</strong>：资产安全透明，无需担心挤兑风险。</span></div><div class="ace-line ace-line old-record-id-HgvKd8fjqoiX1jxlXWVuJQgmsKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）资产安全存储</strong>：采用冷存储与热钱包相结合的策略，确保您的资产安全存储。</span></div><div class="ace-line ace-line old-record-id-UoaKdZKlGoVIUHxmi86uLhsMsS7"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）</strong><strong><a href="https://www.mexc.com/zh-MY/learn/article/17827791511087">合约保险基金</a></strong>：补偿超过保证金的亏损，让您放心交易。</span></div><div class="ace-line ace-line old-record-id-WjuNdd79EoeM9lxfsbZucYXvsIb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-UXd1drMMQoqC4IxoOk6upVRZs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币手续费指的是每笔数字资产提现时需要支付的固定费用，用于支付将加密货币提取到 MEXC 账户以外的区块转账费。</span></div><div class="ace-line ace-line old-record-id-TrBGdB4ufoSx4ZxatOwuxcg0sgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KCdMdDkJzosoIAxzscCuRxEIsud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：提币手续费由相应主网决定，如遇网络拥堵等情况主网可能会调整手续费。您可以在提币时查看到实时费率，以提币页面显示为准。如果您对提币手续费有疑问，可以联系在线客服进行咨询。</span></div><div class="ace-line ace-line old-record-id-Fci2dtWuDoDWGuxTS9nuoESLsvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-N00ydP0QVogZMdxeb20uw3GwsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：提币至 MEXC 平台用户地址时无需手续费，可实现快速到账。</span></div><div class="ace-line ace-line old-record-id-GsGWdvwdYoZuhPxEClJuzvmJsuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E9qBd9XGxoEqsZxTjPKuLvQjsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您还可以在 MEXC <a href="https://www.mexc.com/zh-MY/fee">费率</a>页面，查看到平台的交易手续费以及充值/提现手续费。</span></div><div class="ace-line ace-line old-record-id-TXLudDuAEovZVmxtqsVuZNDtsCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Fzq5dmPi0o24dMxvt5duqxZ5sPz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250811233310564mwyCqmuIb939nI.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-Dv6od5HgVoa7g6xwSC5uueQfsLy"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VOsddfS0EoJRTZxPR3GuWLlNsGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于提币，您还可以阅读以下内容：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-GAI6dHFCCoLtX4x4dSbuTU4osDh"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上进行提币</a></div></li><li class="ace-line ace-line old-record-id-SZAKdgzTlouiXXx2vN0uG1yGsjd"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何进行提币设置</a></div></li><li class="ace-line ace-line old-record-id-VHNmdR3cuojjrJxAO6Iu0ZJtsZg"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360020368251" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币未到账</a></div></li><li class="ace-line ace-line old-record-id-Z7H5djY4ConVT1xfyPtupU65sAc"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360020366031" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见提币问题及解决办法</a></div></li></ul><div class="ace-line ace-line old-record-id-Xx8fdDSYRoU1yqxbReJuryKMs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-T0PQdu8n6o1HYIx5IP4uMsZ4ssb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提币到错误地址怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-LIwldimp0oTZF3xbliVuXyBGseM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VDeJdyobWo9MSxxmU7buI5MRssb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币状态为等待验证、审核中、等待处理，您可以在【提币记录】中【取消】该笔提币，然后用正确的地址重新发起提币。</span></div><div class="ace-line ace-line old-record-id-NM3gdGBLiodJ1Bxtpu2ugNbhs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-EUQWdNaD9ouEAPx0F1Tuzr5nsud"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web ：MEXC 官网首页导航栏【资产】中选择【<a href="https://www.mexc.com/zh-MY/assets/record">资金记录</a>】，在资金记录页面选择【提币记录】中进行取消。</span></div></li><li class="ace-line ace-line old-record-id-X4HEdqIxroziB9x2tobuSLeVswc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App ：MEXC App 首页点击【个人头像】，选择【交易记录】，在【充值/提币】中选择【提币记录】中进行取消。</span></div></li></ul><div class="ace-line ace-line old-record-id-Bjjddz8UbohnEYx4GNnuWpfWsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JNEDdwhNXovSjmx1NL9uzKbHsYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经确认提币邮件或者短信，那系统将自动进入提币序列，那该笔转账将无法中止。由于区块链地址的匿名性，我们无法找到对方。如果您打到错误的地址，请通过其他方式寻找目标地址的所有者协商找回您的资金。</span></div><div class="ace-line ace-line old-record-id-Eo5gdt1Z5oW3ARxI6YoutgpzsNg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Z7vTdbi8Xo8TZpxPvkEutiHysBf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 提币成功对方却未收到</strong></span></h2><div class="ace-line ace-line old-record-id-XNbAds2VvoU4TaxcDL8uZl6Csjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R43zdIw09oS1HhxQU3qu8fqVs7d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您提币成功后，如果您的账户有绑定邮箱，提币成功后会给您发送邮件通知，并且在站内信也可查看通知。站内信查看方式如下：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MoiQdOJCfofEQOxRnxRuvpNvssh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：首页点击右上角（中东地区左上角）对话框图标，即可查看站内信。</span></div></li><li class="ace-line ace-line old-record-id-K2Iid9bHIoT4pTx8mbEunfCbsth"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：首页点击右上角（中东地区左上角）对话框图标，即可查看站内信。</span></div></li></ul><div class="ace-line ace-line old-record-id-VNpJdgsZloehxPx0UvvuBjKUsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Om0GduLoHoznS4xYtSpuhOJ1snb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您从 MEXC 平台提币到其他平台出现未到账情况，并且显示区块确认完毕，您可以复制提币的 TxID 前往充值平台联系对方客服进行谘询。关于如何查找 TxID，您可以阅读《<a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">如何在 MEXC 查找 TxID</a>》进行了解。您也可以在线联系客服，协助您查询相应的提币 TxID 及相关资讯。</span></div><div class="ace-line ace-line old-record-id-AQPXdwpEBoxfiRxu7MJuuixasGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RxSvdZqm6oAR2FxJbtwudSkks8b"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 提币到对方平台被退回</strong></span></h2><div class="ace-line ace-line old-record-id-MEiKdJZpsotzIQx3zlfu7Ni1s0c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V92HdNV2uopGo6x8bunuricOspb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币到其他平台资产被退回到 MEXC 钱包，您需要进行人工充值处理至您的账户。具体步骤如下：</span></div><div class="ace-line ace-line old-record-id-YUyTdXGDzoJWUzxfHjluEKFdsNf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NbjydS0qQorxgKxwbqJuENmBsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：打开 MEXC <a href="https://www.mexc.com/zh-MY/">官网</a>首页-首页下方【用户支持】-【帮助中心】-【<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】-选择【从 MEXC 提币至其他平台被退回】，根据页面指引完成填写。</span></div><div class="ace-line ace-line old-record-id-J46NdK45GowyNAx9xlpuho8Istc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JuzEdPmzboK4a8xZMiiublxpsFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：打开 MEXC App 首页-【更多】-【客服】-【帮助中心】-【充值未到账申请找回】，选择【从MEXC提币至其他平台被退回】，根据页面指引完成填写。</span></div><div class="ace-line ace-line old-record-id-Y22jdht6CoT2dXxsXdduyLOHs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uzk0dTdesoGcYfxVbX2u8bkosvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">人工充值将在 1-3 个工作日内完成，申请成功后请耐心等待。需要注意的是，提币退回的金额可能与您实际提币的金额有所不同，这是由于对方平台退回扣除手续费所致。</span></div><div class="ace-line ace-line old-record-id-XwFWdMx0Yo02O8xbc0ouAO0ss3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IlBPdpF2JonwEXxgRXJuAa7esxd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 提币忘记填写或填写 Memo 地址错误怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-JV90dlaHnoy9q4xNKvSupoCzsDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-D8J4doVWhoEHR1xo26Suh3Evsme"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在确认提币短信或者邮件前发现自己未填或填写了错误的 Memo 信息，您可以前往【提币记录】中点击【取消】这笔提币操作，然后用正确的地址重新发起提币。</span></div><div class="ace-line ace-line old-record-id-VdoCdCZp6o4NfFxz1MyuHFWusnf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OiobdFDpfoKbuaxe10PuoJAhsLd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：MEXC 官网首页导航栏【资产】中选择【资金记录】，在资金记录页面选择【提币记录】中进行取消。</span></div></li><li class="ace-line ace-line old-record-id-KcvadRKHoolrnJx3DXWuR68lsqd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：MEXC App 首页顶部点击【个人头像】，选择【交易记录】，在【充值/提币】中选择【提币记录】中进行取消。</span></div></li></ul><div class="ace-line ace-line old-record-id-Wjt1d8eXyoU4twxV1LfuJ7NPshf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZFjUdfRQ8o62jCxTupXu9RdFsMh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经收到确认提币邮件或者短信后才发现自己未填或填写了错误的 Memo 信息，您可以复制提币操作的 TxID 前往接收资产的平台进行谘询帮忙找回资产。关于如何查找 TxID，您可以阅读《<a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">如何在 MEXC 查找 TxID</a>》进行了解。您也可以在线联系客服，协助您查询相应的提币 TxID 及相关资讯。</span></div><div class="ace-line ace-line old-record-id-S6GTd2MkHoFSygx5IYluNB6As7b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BUcCdj8ROouCcBxGy4tuAPOssVh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 一直提币未到账怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-YXTIdmQXFoO1L8xxrHEu7xDtsce"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IupNd9MapooO41xRpk7udRwgsJd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币状态显示【处理中】，这是由于区块链网路的性质以及可能存在的拥堵情况，转账可能会面临一定的延迟，请您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-IaoId5uzOofMcMxSrjTuC2T9sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-T7kkdkGQXoUS1UxHJLOuCwwus5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币状态显示【已完成】，但是在一段时间后您仍未收到转账的资产，请您耐心等待，直至区块链网路上的确认数达到入账方要求。您也可以从 MEXC 复制 TxID 联系资产入账方平台客服，以便取得进一步帮助。</span></div><div class="ace-line ace-line old-record-id-C2vgdzmoRorDgVxqMctuo0gxszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZlxXdKJgBoyyUGxRwUPusSEMsPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币记录申请超过 6 小时仍未生成 TxID，请您立即联系 MEXC 在线客服，并附上该笔提币申请的截图。我们将协助处理您的请求。</span></div><div class="ace-line ace-line old-record-id-Ulg8dFVTlosfVHxjQlAuOoTkshf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QD9qdKZzEo6kbsxnGSvu2e7PsTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如需了解更多提币状态，建议您阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/360020368251">提币未到账</a>》。</span></div><div class="ace-line ace-line old-record-id-XHFsdAMZFo46rTxalRluNk7UsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-I0mLdJBd4ozzmLx12EzuT5pDsae"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. 代币激活</strong></span></h2><div class="ace-line ace-line old-record-id-JtuRdQWxvoPuCtxOC8au1ixjsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SovvdbXvOouoCKxDoT1uqUTasKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于区块链网络特性不同，部分主网代币从平台向钱包转账时，需要现在钱包中激活该代币才能转账成功，否则会失败。当您在 MEXC 提币代币时，系统将会自动检测该代币地址是否激活。如未激活，您在提币时会收到相应提示；同时您也可以通过区块浏览器来检视您的代币地址是否激活。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PKeAdxOLVogSOoxPzdnuJVhasZe"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16062802356377" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 HBAR 代币地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-TCxcd0hUEo4S5Lxu3N0u04Umsku"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16064085309465" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 XRP 代币地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-GKjOd6KuFoeRE8xWbeiuU8M8svh"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16065935448985" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 ALGO 代币地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-KCVGd5H8ZoA6jwxvXtUuvCI1sJd"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16064877180057" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 APTOS 代币地址</a></div></li></ul><div class="ace-line ace-line old-record-id-AzmidkhkVojgjAxJ5FFuWcyws1g"><br /></div></div>
<div><h2 class="heading-2 ace-line old-record-id-QQxOdLXjYofzjexzteZu2GVpsJw"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提币未到账情况说明：</strong></span></h2><div class="ace-line ace-line old-record-id-HUCod3C8noitcgxKglOuuvkssth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NrFRdQ840oQYlcxxnx3uQhFxs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">对于区块链资产的提币，整个过程可以分为三个环节：<strong>出账方发起提币、区块链网路确认、入账方接收并确认转账</strong>。</span></div><div class="ace-line ace-line old-record-id-AcMxdoFlAoZNBKxc2gZuOTxcsVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EJ13dV1yuokrMVx1wjouoEAAsbg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一步：出账方发起提币请求，将资产从原始账户转出。</strong></div><div class="ace-line ace-line old-record-id-YtrFd7rloooCHKxaXevuxxavsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TJnkdAtEQoRfsyxB6sjuvH6Asvd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 平台根据不同代币和区块情况，提币请求通常会在 1-60 分钟内生成一个唯一的交易标识符（TxID）。这代表著 MEXC 已完成资产的转移，并将其发送到区块链网路中等待确认。</span></div><div class="ace-line ace-line old-record-id-RZaBdd06Zo6qqOxN6Cvu3GIfsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-D70OdRlyyo6H4SxKOxduixo6s2e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二步：区块链网路进行确认。</strong></div><div class="ace-line ace-line old-record-id-EgOadXQ8koJxE3x6XxMu8R5Gsjg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHXQdZ1qHoJV7ixEhnOuIwDXsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在这一环节中，区块链网路的矿工节点会对交易进行验证，并将其纳入区块链的交易历史中。这个过程可能需要一定的时间，具体取决于网路拥堵情况、交易费用以及所使用的区块链的特性。您可以点选 <a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">TxID</a> 未尾的“检查”链接，打开相应的区块链浏览器检查该笔转账在区块链上的确认状态。</span></div><div class="ace-line ace-line old-record-id-SEvddz6xaoYTPfxTruPu12SBsAf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U7KidSZ4boWxYtxMh4ruL4W9sgg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第三步：入账方接收并确认转账。</strong></div><div class="ace-line ace-line old-record-id-XUbjdBUcLoA6U9xmriquYCUCssd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-T9ifdY2FMoLb8pxQa1CuEEz9sYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦区块链网路确认了交易，资产就会被转入到目标账户中。您可以通过查询区块链浏览器或相关工具来验证交易的确认数和详细信息。</span></div><div class="ace-line ace-line old-record-id-WsDOdXPIpoOzAoxokx1uRkwssQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IrYYdOsDVoaMD8xLS3TulPaDsFb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 提币状态及对应的解决办法：</strong></span></h2><div class="ace-line ace-line old-record-id-PYabduERTokVt7x2A0nugAiDsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167" /><col width="254" /><col width="420" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-AZ6UdLQtkoQPeYxPI7Bu0tXrsWh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币状态</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-LTgJdkX5ZoBLXdxq3vYumKqYsAe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">状态说明</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-W75Kdu6yZospyoxyLXruWfQws2e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-CKXYddlzhoi25ixYRqzuvIihshh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待验证</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-UTbLdaUVuo9L0nxmdQCumadLsvn"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币申请已提交</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-WNIhdMhlqoLXbJxdAQMuv8j0s5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该笔提币需要您的二次确认，MEXC 已将确认链接发送至您的邮箱/短信箱，请前往获取链接确认您提币地址后四位，若您提币地址包含 Memo，请输入公共地址后四位。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-RKTVdMwploGemixlKu8uh5lQsDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-X6ckdK8QZoqy88xX4HWusDh8sxf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币申请正在审核</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-NqBTdHqGCo0X8Ax4m7aupr7nsVg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的提币申请正在审核中，预计处理时效为 5-60 分钟。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UR2mdK0R5oeaDdxzxWMuMT3xsvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待处理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Sz2adV8EYoZgUmxtF7UuOKL2suf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币申请等待系统处理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Lga0dRYxGo5To0x3ywFugOauscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若提币长时间处于等待处理状态，请再次检查该笔提币通道是否正常开启。</span></div><div class="ace-line ace-line old-record-id-W7GQdvqRLoo7wix6doouxygrsJc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币关闭：提币通道已关闭，请等待通道开启后再次尝试。</span></div><div class="ace-line ace-line old-record-id-HOqidnYyXo99gOxblW4uCp5YsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币开启：提币未成功发出，请联系在线客服协助处理。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Ev3cdapx7omG08xz2pcub2qzsSb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">处理中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-NllzdudXToNQ7UxVTbSuwpBtsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币正在处理</span></div><div class="ace-line ace-line old-record-id-JksYdzFEOotN8YxaCBFuudRaslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-WZ5ld03dtooRqYx3ZBgulLd4sLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币处理中，请耐心等待，若此状态下您需要取消提币，请联系客服协助反馈。 <a href="https://www.mexc.com/zh-MY/announcements/article/17827791528659">如何取消提币</a></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-OYW7dUC6Aoh03dxjUJWudPHtsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待区块确认</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-RTOYdQDoMoU4N2xPxDjuPD8Zsqe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">区块链上确认中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Gjb7ds1kgohh0uxGyrKuy6o4sbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已发出，请耐心等待区块确认。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-R2HMd4pgtovdQjx3IRMu3UqMstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待打包</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Q1rmdrUy5omaGOxnxqauMGaNseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">区块链等待打包中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-JBaCdc5VWor97BxPDJAuyDBAs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已发出，请耐心等待区块打包。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SVh3dJEg9oyeBtxWjAMuPJ6Xs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已取消</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-GQTXdrwvIorG3NxnXcnuTE7NsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已取消</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-B9WDdbbcMo59GkxahQiuAGbbsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已取消，您可以重新发起提币。 若非本人操作或对应资产被冻结，请联系客服协助。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Kh44dM2tSoYj4YxyFaZuFd2AsTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币成功</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Mk8BdHv7vow2AIx05a9ujSLhsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已完成</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Ft00dYCmGoXiJkxBAdnueULmsee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的资产已成功从 MEXC 发送至您的提币地址，若未收到资产，请联系该地址接受平台协助查看。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-S5W6dvHiLoQY4xxrkqbujfg2sbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EJhXd3b28otsPtxwngMu4Vo4sIf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">温馨提醒：</strong></div><div class="ace-line ace-line old-record-id-GHOKdsWjjoqxOnxhHDeuoD3qsmd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Fnrsdt0enotxXjxmdfluPvD8sPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如状态显示【处理中】，这是由于区块链网路的性质以及可能存在的拥堵情况，转账可能会面临一定的延迟，请您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-ZLvldTH1ioSUOxxFrDquJRs4sud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NKZ8dbNpxoJijaxcak1u0f06s3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果提币状态为【提币成功】，但用户未收到资产，建议用户复制提币 Txid 联系资产接收平台查询。</span></div><div class="ace-line ace-line old-record-id-I5UzdNO4socd0NxPffSuLs9FsLc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SHF5dUk1YosKj4xHUx1uP57CsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果在您的【资产】 -【资金记录】 -【<a href="https://www.mexc.com/zh-MY/assets/record">提币记录</a>】中，该笔提币申请经过 1 小时仍未生成 TxID，请您立即联系 MEXC 在线客服，并附上该笔提币申请的截图。我们将协助处理您的请求。</span></div></div>
<div><div class="ace-line ace-line old-record-id-ZJSxdOAZ2okPd8xdnizuGXXPseg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台发起提币后，想要取消提币：</span></div><div class="ace-line ace-line old-record-id-AHXYd0KpCo18grxhK6TuGNZOsKd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BW2EdmAVXoVDICxWqiJuLBXLsH9"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如果您的提币申请是刚发起，状态为：<strong>等待验证、审核中、等待处理</strong>等状态，提币页面有【取消提币】按钮，你可点击自行取消。</span></div><div class="ace-line ace-line old-record-id-GACZdbFiZojSmDxi0VTuUubtscJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LaZudeW1roOx83xsza7uMoL6sdf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153352308qdXBErUAwGbmHE.png" style="max-width:100%;height:auto;border-radius:12px;width:750px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" /></div><div class="ace-line ace-line old-record-id-L9x4diOzkoE8ygxSVLvuMy1Psgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Nq5cd3kuroAs8HxNIEDu0oQwsre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果您的提币状态为<strong>处理中，</strong>则提币无法自行取消，需联系客服进行反馈。需要注意的是客服不保证 100% 可成功取消。</span></div><div class="ace-line ace-line old-record-id-MeMKdCUEIoTrMQxzfJkunv1esQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AdlwdLjLQobfaIxwOJHutvSvsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果您的提币状态为<strong>等待区块确认、等待打包、提币成功</strong>等状态，则无法取消。由于区块链地址的匿名性，我们无法找到对方，请通过其他方式寻找目标地址的所有者协商处理。</span></div><div class="ace-line ace-line old-record-id-D4redUnPkorV88xD5V8u7rdDs38"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E26rdsw6xoheMlxdcvnuueFzsae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于在提币过程中，不同的状态以及对应的解决办法，您可以阅读《<a href="https://www.mexc.com/zh-TW/announcements/article/360020368251">提币未到账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-R9IQd6hF1o10quxfzvRu38SjsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Sps7dy4EDoNcIvxyw0guRcxrs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Cz8uds6UboEDo3xwX7IuUyGGsmK"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上进行提币</a></div></li><li class="ace-line ace-line old-record-id-MSbSd7N50oR3PwxPO4HuML6Xs0e"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何进行提币设置</a></div></li><li class="ace-line ace-line old-record-id-EE0HdljKXo4ZG0xNRc5uwnY3sIf"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-export-deposit-and-withdrawal-history/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何导出充提记录</a></div></li></ul></div>
<div><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 确认充值通道开放状态</strong></span></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于充提暂停，您还可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 确认区块网络状态</strong></span></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129265CsmdOVUrzfsIZG.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172128933iJph9uIJPB0j99.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 确认区块确认数</strong></span></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录 。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您想详细了解区块确认数相关内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241721290063lNuiPIwxrPr2h.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 查看账号内是否有充值记录</strong></span></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果账号内没有相关的充值记录，您可以点击填写<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 其他常见充值未到账解决指南</strong></span></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129126phP5L0j5xm8Gg5.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您尽快提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241721290407XHtn0EtSx287L.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。 如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129444TU8Wy0e4JKwElP.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、TON、ATOM 等。若填写未填/错填导致充值未到账，请提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a href="https://www.mexc.com/announcements/article/17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多 Memo/Tag 介绍，您可以阅读内容《<a href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172128791i6shla6SjTrW9X.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" /></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出现充值未到账情况，您可以在 MEXC 平台填写<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Am9idwZszo8xvVx2wgyuY0lCsud"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到账申请找回功能介绍</strong></span></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值数字资产未到账，可提交【<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情况可以申请自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到账申请找回常见问题</strong></span></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到账申请找回需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过60天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">进度查看：请您前往<a href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BsdIdYTxuoL3XFx9r5Yuo6WDsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最终核实无法处理或您取消申请，手续费将不予退还。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的储值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-H6D5dlmOwoMp7sxQ4qGuubi7seb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-AzUFd1accoTHONxfEE0up65bsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填写指南</strong></span></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【充值未到账申请找回】按钮。</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SLB4da8BEolU4pxRdA9u5XVUshb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940254cgsZl8vvBKUyvQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据页面显示的充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RKHUdl3KlojjG9xlABzujNf4skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941229hMhqErrbpUZXzV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填写所需要的材料，以页面显示为准。如充值币种、充值网路、充值数量、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QXytdg48morx9oxbcNxudLCVsVb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174639445sAvBB8pzj4N0r7.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）充值网路</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网路。如您无法确认充值网路，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940559v7Q9SdCyi9pKQd.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940280tAo5X87mQ087Hh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941227Yhxj9Ihyozlf5r.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940358QIbiqDVGYHnIfb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940360hobygD2G9BMdBT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941276u3gx3vBVwH20mq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940712bQZXSzjm1JiXxB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="ace-line ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 补充资料填写</strong></span></h2><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址资讯。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，储值 MEXC 不支援币种及储值至 MEXC 热钱包地址两种情况，仅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-W1OxdjMuEoz3kXx0pf8urxinsZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940920TIfE0vnznz5N5E.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。 在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PeGIdYXV3o0B4gxt3j3u5DkesPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171939682mqmVlq4b2Qj8gR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-GfF2dflMUoZhlrxcRjXuBGaKs2g"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-N82Gd4fvUoLmhFxGDgNuLSYFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台进行充值或提现时，可能会碰到充值/提现网络【暂停】的状态。如下图所示：</span></div><div class="ace-line ace-line old-record-id-YzwcdOxSDoGb9kxS20wuvzaLsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Peq2d6newoBDHuxHVtiuxARhsne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507182053057377Xtqrbb2qxtcIK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Ry8UdSx5Soz0fSxLD9qunLQAshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJJldnDnBoVmewxetQyuLuVHsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台当前充值/提币状态</strong></span></h2><div class="ace-line ace-line old-record-id-UwGad0iVTorThXxPsgfuOTN6sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8lTd9YwOo37r5xx38YuZ67tskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了便于用户实时查看代币的充值和提币状态，MEXC 提供了专门的查询页面。</span></div><div class="ace-line ace-line old-record-id-NoyvdSky2ovFQsxcUIMuXidhsdj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F7b4dkXYzosp06xzAHmubKEcsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Tfbydh6knoYhlsxet1fu4TqSs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uvp4dw2lPoJqmKxWnsCuXz7Wsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在页面的搜索框中输入代币名称，快速查询其充值和提币状态。或者您还可以勾选【仅展示网络异常币种】选项，即可仅查看充提状态存在异常的代币。</span></div><div class="ace-line ace-line old-record-id-ERK9d0NXNoEwivxKHEmuIyVLsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ObIKdtqgVoAL6GxipX3uMj1jssb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205304651HjZq9OVg2qRdQU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GNL0dSgLpo1MULxZgvJuxF6ZsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Rc68dW17EoCAzOxyMEFuZhYcs8E"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暂停充值/提现的常见原因</strong></span></h2><div class="ace-line ace-line old-record-id-GvxVdA5K1ogdcBxBlnQuCfRWsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CPmOdpPcQojuXhxuHeFubZN2szp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）链上维护。由于区块链网络本身正在进行升级或维护，交易所需等待链路稳定后，才会重新开放该币种的充值与提现功能。</span></div><div class="ace-line ace-line old-record-id-XPDHdqa5dokJ2AxF41LuVmfas3E"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KoHDdvqy3odgQLx7SwJuSJhFsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）钱包维护。由于项目方发布新版本或平台节点升级，交易所需对钱包系统进行更新。不同交易平台的维护周期可能存在差异，待钱包功能恢复后将重新开放充值与提现。</span></div><div class="ace-line ace-line old-record-id-Kv3ed9TZOof3rOxvLldu0R1esTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BTvGdF1dYohipVxzEe5uTHSOsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暂不支持某些币种的充值功能，若用户在此状态下进行充值操作，可能导致资产无法找回或永久丢失。</span></div><div class="ace-line ace-line old-record-id-TCGOd21eKo0Nt4x2vaPuCA1ss8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lgq0dneyLoxcKxxTj5huoubVsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）应项目方要求。应项目方提出的需求，基于主观或客观原因，平台需临时配合关闭该币种充值/提现，恢复时间将视项目方进度而定。</span></div><div class="ace-line ace-line old-record-id-Nun7dLR8WoxCCaxxNAWuZnnwsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VjDjdL6PDozkgFxerMuuOjRcszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）项目升级。当项目方更换合约地址或进行协议升级时，为保障资产安全，平台将暂停相关币种的充值功能，待升级完成后恢复正常使用。</span></div><div class="ace-line ace-line old-record-id-NNrpdnNZJoWhkpxsTOWup6nXsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XQKjdY4RwobDAmxa7AOusk2IsKH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）项目方跨链桥问题。部分多链部署项目可能涉及跨链桥操作，例如用户从 A 链充值，B 链提现。此类操作需平台协调处理，若跨链桥服务异常或正在维护，相关充值/提现功能将暂时关闭。</span></div><div class="ace-line ace-line old-record-id-U9yNddajFoh462x2newumsCusig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NtUmd0ChHoQEKUxCv45uVmqisge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 钱包维护导致充值/提现暂停怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-INfCdDzeyo0Q4Nxw3TCuSSYXs1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DetKdyHgBozBIYxoypGuUA0wsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提现维护期间，如果您还没有发起充值/提现，您可以选择其他网络进行充值/提现。如下图所示 SHIB 代币，SOL 网络充值暂停，您还可以选择使用 BSC 或 ETH 网络进行充值。</span></div><div class="ace-line ace-line old-record-id-WdvXd4LUOo6AHoxMYQkudFyzsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SP1Zdxj1yo5iupxsB85uJ8Rjsre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305293hDohT6PFW96Azk.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-A9BFdcGB2o7rw5xH4cDuJPgos0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tzvvd3uhvonWVVxkNm8uHuhjsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值维护期间，请勿发起充值，否则您的资产可能丢失。您可以点击页面上的【网络恢复提醒】按钮，当网络恢复后，平台将通过邮件和站内信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-K4OFdiRW3orxB1xqnZZu0EELsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E94pd4xxWoAsMixZCkquHliYsPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经发起充值，请您耐心等待，直至充值通道开启后，MEXC 才可继续协助处理该币种充值未到账问题。</span></div><div class="ace-line ace-line old-record-id-HgLQde5SYoqfhSxnNg4udZdCsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Tks6dnRASo6Vetx1Mi4ucu8ystg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305397Z8c0peN15Y75ZK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KT4UdidgZouMcTx4ECXu48YcsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>