Common Reasons for Not Receiving SMS Verification Codes
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 1: </strong>SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 2:</strong> Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones). <strong style="font-weight:bolder">Solution:</strong> Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 3:</strong> SMS gateway congestion or malfunction. <strong style="font-weight:bolder">Solution:</strong> When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 4:</strong> You requested verification codes too frequently. <strong style="font-weight:bolder">Solution:</strong> Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 5:</strong> Poor or no signal in your current environment. <strong style="font-weight:bolder">Solution:</strong> Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Other issues:</strong> Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code. <strong style="font-weight:bolder">Solution:</strong> Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Note:</strong> If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance.</span></span></div><div> </div></div>
What to do if you are not receiving the email？
<p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><strong style="font-weight:bolder">Dear MEXCers,</strong></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"> </p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><strong style="font-weight:bolder">If you have not received the email, please try the following methods:</strong></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"> </p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400">1) Ensure you have entered the correct email address when signing up;</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400">2) Check your spam folder or other folders;</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400">3) Check if emails are sending and being received properly on the email client's end;</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400">4) Try using an email from a mainstream provider such as Gmail and Outlook;</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400">5) Check your inbox again later, as there could be a network delay. The verification code is valid for 15 minutes;</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400">6) If you are still not receiving the email, it might have been blocked. You will be required to manually whitelist the MEXC email domain before trying to receive the email again. Regarding email address whitelist settings, you may refer to </span><a style="background-color:transparent;color:rgb( 31 , 115 , 183 );outline:none;text-decoration:none" href="https://www.mexc.com/announcements/article/12974367898521"><span style="font-weight:400"><strong style="font-weight:bolder">“How to add MEXC emails to Outlook and Gmail whitelist?”</strong></span></a><span style="font-weight:400"> for the graphic tutorial.</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"> </p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><strong style="font-weight:bolder">Please whitelist the following senders (email domain whitelist):</strong></p><p>Whitelist for domain name:<br /></p><ul style="list-style-type:disc"><li><div><div style="min-height:15px"><a href="mexc.link">mexc.link</a></div></div></li><li><div><div style="min-height:15px"><a href="http://mexc.sg/">mexc.sg</a></div></div></li><li><div><div style="min-height:15px"><a href="http://mexc.com/">mexc.com</a></div></div></li></ul><p> </p><p>Whitelist for email address:</p><ul style="list-style-type:disc"><li><a href="mailto:mexc@notice.mexc.link">mexc@notice.mexc.link</a></li><li><a href="mexc@email.mexc.link">mexc@email.mexc.link</a></li><li><a href="mexc@info.mexc.link">mexc@info.mexc.link</a></li><li><a href="mexc_official@email.mexc.link">mexc_official@email.mexc.link</a></li><li><a href="do_not_reply@mailer.mexc.sg">do_not_reply@mailer.mexc.sg</a></li><li><a href="mailto:dontreply@notification.mexc.link">dontreply@notification.mexc.link</a><br /></li></ul><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"> </p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-weight:400"><strong style="font-weight:bolder">Note:</strong> Once the whitelist settings have been done, please wait for 10 minutes before trying to receive the email verification code, as it may take some time for the whitelist to take effect for certain email service providers.</span></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"> </p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"> </p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">The MEXC Team</p>
Unable To Receive SMS Verification Code
<p><strong style="font-weight:bolder">If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again.</strong></p><p><strong style="font-weight:bolder">Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.</strong></p><p><br /></p><p><strong style="font-weight:bolder">Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS.</strong></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again.</span></p><p><br /></p><p><strong style="font-weight:bolder">Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities. </strong><br /></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: When your mobile provider's SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code.</span></p><p><br /></p><p><strong style="font-weight:bolder">Reason 4: Too many SMS verification codes were requested too quickly.</strong></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later.</span></p><p><br /></p><p><strong style="font-weight:bolder">Reason 5: Poor or no signal at your current location. </strong><br /></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, <strong style="font-weight:bolder">it is likely</strong> due to poor or no signal. Try again in a location with better signal strength.</span></p><p><br /></p><p><strong style="font-weight:bolder">Other issues:</strong></p><p><span style="color:rgb( 255 , 0 , 0 )"><strong style="font-weight:bolder">Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam</strong></span>, and other situations can also prevent you from receiving SMS verification codes.</p><p><br /></p><p><strong style="font-weight:bolder">Note:</strong></p><p>If you are still unable to receive SMS verification codes after trying the above solutions, it's possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.</p>