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Law Enforcement Guidelines

These operational guidelines are for law enforcement officials seeking MEXC user information. Please note that these guidelines may change at any time.

Before requesting for user information, you have to be approved an access to MEXC Law Enforcement Online Request System (the “LEORS”), each request for access is generally reviewed within 3 business days. It may take more than 3 days for certain cases depending on the complexity of such cases.


Request for User Information

Authorized law enforcement may send a request for user information through the LEORS following a request for access has been approved.

A request for user information must comply with applicable laws, a warrant, court order, or its local equivalent, is required to compel the disclosure of user information.

In certain cases, we may require more information to ensure that the release of information is lawful.

Please note that unless specified in any formal legal request (such as a warrant or a court order), we may notify the relevant user of the request before disclosure of any personal data.


Information Preservation

We will take steps to preserve user information in connection with official criminal investigations for 90 days upon our receipt of a formal legal request. If an extension for the preservation period is needed, you may submit formal preservation extension requests through LEORS System.



Acceptance of law enforcement requests through LEORS is for convenience and does not waive any objections, including lack of jurisdiction or improper service.

We will not review or respond to request sent by non-law enforcement officials thorough LEORS.