Como gerenciar e desativar notificações
<div data-page-id="YC92dYr3ioV8j5xiAwaun3Y2swd" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-ISU0d5lIiof5PAxsrDuucY5NsPe"><span style="font-size: 16px;">Na MEXC, você pode gerenciar de forma flexível diferentes tipos de configurações de notificações de acordo com suas necessidades. Este artigo explica como ativar ou desativar notificações no App/Web, cancelar a assinatura de atualizações do Radar de Notícias de IA, ocultar o botão flutuante e gerenciar notificações de marketing.</span></div><div class="ace-line ace-line old-record-id-Eu8mduGqfoExABxywNTuY8Laszh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OcLfdb2aboZKwZxXYbiucTuqsNf"><strong>1. Como ativar ou desativar todas as notificações do aplicativo</strong></h2><div class="ace-line ace-line old-record-id-R4vBdz6rIopw1axQRWhuAuqAsTf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PM8rdZIyjoY0hBxXQSNugOlVsyg"><span style="font-size: 16px;">Página inicial do aplicativo da MEXC →<strong> Ícone de Perfil → Configurações de notificação → Configurações de Notificação → Permissões </strong>→ Ativar ou desativar todas as notificações.</span></div><div class="ace-line ace-line old-record-id-Ufihdiajeo6VxoxQftcudYnxsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IeEfdrJLmoQis7xQjAkuYvUNs5d"><span style="font-size: 16px;">Observação: Após desativar essa função, você deixará de receber notificações importantes do aplicativo, como alertas de execução de ordens e alertas de movimentação de mercado.</span></div><div class="ace-line ace-line old-record-id-NyXPdt1LOotv4rxAL6MuLZRGsnh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b0893447-6284-40a2-a478-c7a0b16e81ff","height":2475,"width":4667,"currHeight":2475,"currWidth":4667,"natrualHeight":2475,"natrualWidth":4667,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYEffbx6QEot0Vhx7sWZub28bsuF%2F%3Fpreview_type%3D16","file_token":"YEffbx6QEot0Vhx7sWZub28bsuF","image_type":"image/png","size":2166197,"comments":[]}]}" class="image-uploaded gallery old-record-id-HhXOdqd6PoyWsrxFb5WuwdUqsrR"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105020083jKfCyMCqPjyJv8.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZRWZmYng2UUVvdDBWaHg3c1dadWIyOGJzdUYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSGhYT2RxZDZQb3lXc3J4RmI1V3V3ZFVxc3JSIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZRWZmYng2UUVvdDBWaHg3c1dadWIyOGJzdUYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YEffbx6QEot0Vhx7sWZub28bsuF/?mount_node_token=HhXOdqd6PoyWsrxFb5WuwdUqsrR&mount_point=docx_image" data-width="4667" data-height="2475" data-lark-image-uri="drivetoken://YEffbx6QEot0Vhx7sWZub28bsuF" data-lark-image-width="4667" data-lark-image-height="2475" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-J9QDdODs9o9AYYxGiLHupvIYs7b"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Xf86dKnCqohaZMxImbHuSvIfsFg"><strong>2. Como cancelar a assinatura de atualizações em tempo real do Feeds de IA</strong></h2><div class="ace-line ace-line old-record-id-LGJIdPzevoCceZxOSWuuFxpMsoN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AOhsdnLBMoPMkCx0lXDugk97skx"><span style="font-size: 16px;">Os Feeds de IA em tempo real incluem notificações push e mensagens dentro do aplicativo. Você pode cancelar a assinatura de duas formas:</span></div><div class="ace-line ace-line old-record-id-OKj7dogfooCgfbxcRF4ucYu9sed"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TvDzd8VVKowVu9xouM3uUaZxsgM"><strong style="font-size: 16px;">Método 1: Cancelar pela página Feeds</strong></div><div class="ace-line ace-line old-record-id-Y9dqdDEswoC8k7xbDPfudubFsZb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MZAZdybzSovQgexZnOFutYucsYp"><span style="font-size: 16px;">Página inicial do aplicativo da MEXC → <strong>Descobrir IA</strong> → <strong>Notícias</strong> → Toque em "<strong>Subscrito</strong>" para cancelar a assinatura.</span></div><div class="ace-line ace-line old-record-id-O3ecduwsoocDwjx5GNvukzL9sZf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"74a54824-5f9b-48ab-bd99-213e1327f9fe","height":2475,"width":3493,"currHeight":2475,"currWidth":3493,"natrualHeight":2475,"natrualWidth":3493,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCelmbSBrqoFkoUxxjxAuBC56sAf%2F%3Fpreview_type%3D16","file_token":"CelmbSBrqoFkoUxxjxAuBC56sAf","image_type":"image/png","size":2661962,"comments":[]}]}" class="image-uploaded gallery old-record-id-EleVdyvkBoSO4OxDpz2uFjydsGe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105020288C8EykqdMdhv4Jl.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDZWxtYlNCcnFvRmtvVXh4anhBdUJDNTZzQWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRWxlVmR5dmtCb1NPNE94RHB6MnVGanlkc0dlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DZWxtYlNCcnFvRmtvVXh4anhBdUJDNTZzQWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CelmbSBrqoFkoUxxjxAuBC56sAf/?mount_node_token=EleVdyvkBoSO4OxDpz2uFjydsGe&mount_point=docx_image" data-width="3493" data-height="2475" data-lark-image-uri="drivetoken://CelmbSBrqoFkoUxxjxAuBC56sAf" data-lark-image-width="3493" data-lark-image-height="2475" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-X9pldQZdooqcdYx4NryugcBnspg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CBF1dQsRko9e7KxF4EYudUlHs3c"><strong style="font-size: 16px;">Método 2: Cancelar pelas configurações de notificação</strong></div><div class="ace-line ace-line old-record-id-Ly7BdBWxUonvjGxlSJKu2gHqsef"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ErvGd9gb9ocPGSxe1LpupUzDsch"><span style="font-size: 16px;">Página inicial do aplicativo da MEXC →<strong> Ícone de perfil → Configurações de Notificação → MEXC IA → </strong>Desativar<strong> assinaturas de Feeds em tempo real.</strong></span></div><div class="ace-line ace-line old-record-id-U7UCddBgwoHc5zxLkzhubcbXszf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"19279a66-26cb-4c59-9d5a-3098c804c1b3","height":2475,"width":4655,"currHeight":2475,"currWidth":4655,"natrualHeight":2475,"natrualWidth":4655,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYs7Lbs4yLoA6uAxH7WSu7oqYsjg%2F%3Fpreview_type%3D16","file_token":"Ys7Lbs4yLoA6uAxH7WSu7oqYsjg","image_type":"image/png","size":2100672,"comments":[]}]}" class="image-uploaded gallery old-record-id-W7LPdwqsooEFaSx1cUau6reOsRe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105020333EF1KJ9SA2v2zyf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZczdMYnM0eUxvQTZ1QXhIN1dTdTdvcVlzamciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVzdMUGR3cXNvb0VGYVN4MWNVYXU2cmVPc1JlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZczdMYnM0eUxvQTZ1QXhIN1dTdTdvcVlzamcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ys7Lbs4yLoA6uAxH7WSu7oqYsjg/?mount_node_token=W7LPdwqsooEFaSx1cUau6reOsRe&mount_point=docx_image" data-width="4655" data-height="2475" data-lark-image-uri="drivetoken://Ys7Lbs4yLoA6uAxH7WSu7oqYsjg" data-lark-image-width="4655" data-lark-image-height="2475" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-DOEFdVVNgo1992x6NZ3uvvNzsNe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-C6jVdXZ1Con9lVxBb5Gu3KUSs7e"><strong>3. Como ocultar o botão flutuante de IA</strong></h2><div class="ace-line ace-line old-record-id-UrD8drSxjo1LKmxVZMguFLUrs4d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ApvDdRMmAou66ex2IOhu27JpsQh"><span style="font-size: 16px;">Página inicial do aplicativo da MEXC → <strong>Ícone de Perfil</strong> → <strong>Configurações de Notificação</strong> → <strong>MEXC </strong><strong>AI</strong> → Desativar "<strong>Página inicial</strong>" e “<strong>Páginas de mercado</strong>" em Exibição do botão flutuante.</span></div><div class="ace-line ace-line old-record-id-Ydr5dJIEfow1NFxr0m9ubWUIsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P6SAdhTlnol82wxIH7XuvGz3sSf"><span style="font-size: 16px;"><strong>Observação</strong>: Se você apenas fechar o botão flutuante pelo ícone de fechar, ele será ocultado temporariamente e poderá reaparecer após novo login ou após cerca de 24 horas. Para ocultá-lo permanentemente, desative-o pelo caminho acima.</span></div><div class="ace-line ace-line old-record-id-J8fgdMnUGoP7huxdzpQuXqAGsSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c01941c2-03cc-4aaa-8d20-74f4216e9fbc","height":683,"width":1280,"currHeight":683,"currWidth":1280,"natrualHeight":683,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FB24GbxOgsotZSbxtNm3ujYsFsbg%2F%3Fpreview_type%3D16","file_token":"B24GbxOgsotZSbxtNm3ujYsFsbg","image_type":"image/png","size":224338,"comments":[]}]}" class="image-uploaded gallery old-record-id-IITldLccxoRur4xLO7luBiIusrd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105019120LrlYSYKHCiiI1c.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJZQzkyZFlyM2lvVjhqNXhpQXdhdW4zWTJzd2QiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0NTc4NjE0NDAyMTc2NDUwNjgiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiQjI0R2J4T2dzb3RaU2J4dE5tM3VqWXNGc2JnIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyMjQzMzgsInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo2ODMsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjp7fX0=" data-suite="eyJmaWxlVG9rZW4iOiJCMjRHYnhPZ3NvdFpTYnh0Tm0zdWpZc0ZzYmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSUlUbGRMY2N4b1J1cjR4TE83bHVCaUl1c3JkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CMjRHYnhPZ3NvdFpTYnh0Tm0zdWpZc0ZzYmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/B24GbxOgsotZSbxtNm3ujYsFsbg/?mount_node_token=IITldLccxoRur4xLO7luBiIusrd&mount_point=docx_image" data-width="1280" data-height="683" data-lark-image-uri="drivetoken://B24GbxOgsotZSbxtNm3ujYsFsbg" data-lark-image-width="1280" data-lark-image-height="683" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-MibJd1thQobnvexMVLGuliU5s15"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Yottd8MJMol5moxeUlcu6lQcsdf"><strong>4. Como desativar notificações de variação de preço e atualizações de novos tokens</strong></h2><div class="ace-line ace-line old-record-id-TBYBdjNrmo4raTxvKRouwPkXsrc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K7jzdZOGCo3Q77xdsBWuKBDasUd"><span style="font-size: 16px;">Página inicial do aplicativo da MEXC → <strong>Ícone de Perfil → Configurações de Notificação → Atualizações de Mercado →</strong> Desative as opções relevantes para parar de receber notificações push de variações de preço e novos tokens.</span></div><div class="ace-line ace-line old-record-id-UeXLdqwBro5HBcxIUQRuWQEYsu0"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3d9967ea-082f-4036-976e-67a0c97f665a","height":680,"width":1280,"currHeight":680,"currWidth":1280,"natrualHeight":680,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJE0pbIq4foIVqfxhabBuUseksTb%2F%3Fpreview_type%3D16","file_token":"JE0pbIq4foIVqfxhabBuUseksTb","image_type":"image/png","size":261807,"comments":[]}]}" class="image-uploaded gallery old-record-id-Zrr0d0SVKoepQixbV2LuHNA3ssh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105018699z6Sa5qXCDiDizu.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJZQzkyZFlyM2lvVjhqNXhpQXdhdW4zWTJzd2QiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0NTc4NjE0NDAyMTc2NDUwNjgiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiSkUwcGJJcTRmb0lWcWZ4aGFiQnVVc2Vrc1RiIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNjE4MDcsInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo2ODAsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjp7fX0=" data-suite="eyJmaWxlVG9rZW4iOiJKRTBwYklxNGZvSVZxZnhoYWJCdVVzZWtzVGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWnJyMGQwU1ZLb2VwUWl4YlYyTHVITkEzc3NoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KRTBwYklxNGZvSVZxZnhoYWJCdVVzZWtzVGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JE0pbIq4foIVqfxhabBuUseksTb/?mount_node_token=Zrr0d0SVKoepQixbV2LuHNA3ssh&mount_point=docx_image" data-width="1280" data-height="680" data-lark-image-uri="drivetoken://JE0pbIq4foIVqfxhabBuUseksTb" data-lark-image-width="1280" data-lark-image-height="680" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-JUORdtS0Lozz93xXe6tuDDa4sSd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GnNpdqmzworACnxZuGfuemDas8e"><strong>5. Como desativar notificações de negociação</strong></h2><div class="ace-line ace-line old-record-id-G6t2dYmavoSKiAxQiwTuvqAusnp"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OH9IdCIaPoLrfQxtrJguomv8sp4"><span style="font-size: 16px;">Página inicial do aplicativo da MEXC → <strong>Ícone de perfil → Configurações de n</strong><strong>o</strong><strong>tificação → Notificações de negociação.</strong></span></div><div class="ace-line ace-line old-record-id-B6qNd6h9ZoMYiixfsCqujojesRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZNzMduQXNoGMVZxhdovuOw1ysXb"><span style="font-size: 16px;">Você pode ativar ou desativar notificações relacionadas a Spot, Futuros e P2P conforme suas necessidades de negociação. Para desativar uma função específica, acesse a página de configurações correspondente.</span></div><div class="ace-line ace-line old-record-id-PyXxd85IFoS5I6xjJEJu9RAmsKc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3c47683c-e5e3-47f7-85ac-a856e6e71283","height":679,"width":1280,"currHeight":679,"currWidth":1280,"natrualHeight":679,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSnLqb2Vezo8NIRxCUQPuXAf6svd%2F%3Fpreview_type%3D16","file_token":"SnLqb2Vezo8NIRxCUQPuXAf6svd","image_type":"image/png","size":205525,"comments":[]}]}" class="image-uploaded gallery old-record-id-OCAydXLKEonBN5xfHiJunuDEsfD"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202604291050189875vGpeIanPHPAN2.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTbkxxYjJWZXpvOE5JUnhDVVFQdVhBZjZzdmQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT0NBeWRYTEtFb25CTjV4ZkhpSnVudURFc2ZEIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TbkxxYjJWZXpvOE5JUnhDVVFQdVhBZjZzdmQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SnLqb2Vezo8NIRxCUQPuXAf6svd/?mount_node_token=OCAydXLKEonBN5xfHiJunuDEsfD&mount_point=docx_image" data-width="1280" data-height="679" data-lark-image-uri="drivetoken://SnLqb2Vezo8NIRxCUQPuXAf6svd" data-lark-image-width="1280" data-lark-image-height="679" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-WnDSdwox4oR6mPx2vX8uQRnUshc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ZTZddw2JbobuXHxVZLpuk0Zosph"><strong>6. Como desativar notificações de marketing</strong></h2><div class="ace-line ace-line old-record-id-O7bDdKYenowug3xuGXaupdhVs2d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CofqdUEtaoGr1zxv1quubkHVsMm"><span style="font-size: 16px;">6.1 Desativar notificações por e-mail de marketing</span></h3><div class="ace-line ace-line old-record-id-T7rqdqzyToAR6RxZGDAu5lXPsZb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C5YMdVsICoSvoxx3gEyuzmKDsgh"><span style="font-size: 16px;"><strong>Web</strong>: <a data-lark-is-custom="true" href="https://www.mexc.com/">Site oficial</a> da MEXC → <strong>Ícone de Perfil</strong> → <strong>Configurações</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/preference">Assinaturas de e-mail </a></strong>para cancelar e-mails de marketing.</span></div><div class="ace-line ace-line old-record-id-Tq0zd4kayoH3hJx7bHkuQ5tps1d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-TWLldxbIooguN8xQtgeu1Clpsbb"><span style="font-size: 16px;">*BTN-<strong>Ir às configurações</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/preference">https://www.mexc.com/user/preference</a>*</span></div><div class="ace-line ace-line old-record-id-H2djdN7J5odD8Ox3gzLunCMqs6f"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"15ec4a23-9777-486b-9d48-26c7b034fa37","height":608,"width":1280,"currHeight":608,"currWidth":1280,"natrualHeight":608,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHpDXbcUoNoFJDoxDOoyuDnZcsbb%2F%3Fpreview_type%3D16","file_token":"HpDXbcUoNoFJDoxDOoyuDnZcsbb","image_type":"image/png","size":174981,"comments":[]}]}" class="image-uploaded gallery old-record-id-JfzKdg9XKoF9UqxSKv9uEd52swe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105018665sbuJyptlkYFNBV.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIcERYYmNVb05vRkpEb3hET295dURuWmNzYmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSmZ6S2RnOVhLb0Y5VXF4U0t2OXVFZDUyc3dlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IcERYYmNVb05vRkpEb3hET295dURuWmNzYmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HpDXbcUoNoFJDoxDOoyuDnZcsbb/?mount_node_token=JfzKdg9XKoF9UqxSKv9uEd52swe&mount_point=docx_image" data-width="1280" data-height="608" data-lark-image-uri="drivetoken://HpDXbcUoNoFJDoxDOoyuDnZcsbb" data-lark-image-width="1280" data-lark-image-height="608" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-IqJAdQCYwo9o3hxwYCAuNJ7Rs5d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LwhTdStFAofP3CxVQqtuXM2DsTf"><span style="font-size: 16px;">App: Página inicial do aplicativo da MEXC → <strong>Ícone de Perfil → Configurações de notificação → Eventos → E-mail </strong>para cancelar e-mails de marketing.</span></div><div class="ace-line ace-line old-record-id-XzMZdTDzUolNgGxA2zHu6nj5s7e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"13e67872-135b-4181-bf19-8b0577394da4","height":679,"width":1280,"currHeight":679,"currWidth":1280,"natrualHeight":679,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FShGGbuMN2oZ0CZxa2RFunIHDsnh%2F%3Fpreview_type%3D16","file_token":"ShGGbuMN2oZ0CZxa2RFunIHDsnh","image_type":"image/png","size":208762,"comments":[]}]}" class="image-uploaded gallery old-record-id-SKQJdVSEzob6GQxQqgouZCxTs1c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202604291050186382FxuCrX0RdpRPk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTaEdHYnVNTjJvWjBDWnhhMlJGdW5JSERzbmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0tRSmRWU0V6b2I2R1F4UXFnb3VaQ3hUczFjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TaEdHYnVNTjJvWjBDWnhhMlJGdW5JSERzbmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ShGGbuMN2oZ0CZxa2RFunIHDsnh/?mount_node_token=SKQJdVSEzob6GQxQqgouZCxTs1c&mount_point=docx_image" data-width="1280" data-height="679" data-lark-image-uri="drivetoken://ShGGbuMN2oZ0CZxa2RFunIHDsnh" data-lark-image-width="1280" data-lark-image-height="679" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-RgxmdpiNEoEvpzxPVF8uCs4Wspf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IjGjdJR7lontWhxQKmUu7XqbsQg"><span style="font-size: 16px;">6.2 <strong>Desativar notificações push e banners no aplicativo</strong></span></h3><div class="ace-line ace-line old-record-id-AIXwdAA5Uopy5xxV9n3uwpNtsGe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IrQHdtba2oDtfEx3hH8ugs1QsLg"><span style="font-size: 16px;">Página inicial do App MEXC →<strong> Ícone de Perfil → Configurações de notificação → Eventos → Push</strong> ou <strong>banner superior </strong>no aplicativo para cancelar a assinatura.</span></div><div class="ace-line ace-line old-record-id-Hz4HdO6NDoBRmNxYyPMuvkrpsRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7caac864-df11-4dd8-94b7-f7aeeb11f1ee","height":676,"width":1280,"currHeight":676,"currWidth":1280,"natrualHeight":676,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPb2XbR8aGo0eCQxUry1uIla3sRg%2F%3Fpreview_type%3D16","file_token":"Pb2XbR8aGo0eCQxUry1uIla3sRg","image_type":"image/png","size":209004,"comments":[]}]}" class="image-uploaded gallery old-record-id-KsLQd9yXOoYhxwxyKKkuPBDYsRe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260429105018627KWG0083VEp0QOg.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJZQzkyZFlyM2lvVjhqNXhpQXdhdW4zWTJzd2QiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0NTc4NjE0NDAyMTc2NDUwNjgiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiUGIyWGJSOGFHbzBlQ1F4VXJ5MXVJbGEzc1JnIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyMDkwMDQsInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo2NzYsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjp7fX0=" data-suite="eyJmaWxlVG9rZW4iOiJQYjJYYlI4YUdvMGVDUXhVcnkxdUlsYTNzUmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiS3NMUWQ5eVhPb1loeHd4eUtLa3VQQkRZc1JlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QYjJYYlI4YUdvMGVDUXhVcnkxdUlsYTNzUmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pb2XbR8aGo0eCQxUry1uIla3sRg/?mount_node_token=KsLQd9yXOoYhxwxyKKkuPBDYsRe&mount_point=docx_image" data-width="1280" data-height="676" data-lark-image-uri="drivetoken://Pb2XbR8aGo0eCQxUry1uIla3sRg" data-lark-image-width="1280" data-lark-image-height="676" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-UkusdlzZ0oo6osxf5O2uEs0usff"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VWbmdpImPowsPgx1SuGuqTzXsJd"><span style="font-size: 16px;">Leituras recomendadas</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-GMnzd2mIYoi8P5xcUepuAwOxsLm" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-enable-desktop-notifications-17827791519333" style="font-size: 16px;">Como ativar notificações desktop</a></div></li><li class="ace-line ace-line old-record-id-Gbtfdz6EUoiM8Dxlr0Ou1PcPskc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/unable-to-receive-sms-verification-code-360032462892" data-lark-is-custom="true" style="font-size: 16px;">Não consigo receber código SMS de verificação</a></div></li><li class="ace-line ace-line old-record-id-JZyZdSL8vo7Xdox7lB4uEDuJsub" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-reasons-for-not-receiving-sms-verification-codes-17827791524435" data-lark-is-custom="true" style="font-size: 16px;">Motivos comuns para não receber SMS de verificação</a></div></li><li class="ace-line ace-line old-record-id-VTtwdLdyVoMUGHxnfaMuSatSsOc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521" data-lark-is-custom="true" style="font-size: 16px;">Como adicionar e-mails da MEXC à lista de permissões no Outlook e Gmail</a></div></li><li class="ace-line ace-line old-record-id-PSU6dRrjMo6oDdx1mfMuKxfHsNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-if-you-are-not-receiving-the-email-360029388132" data-lark-is-custom="true" style="font-size: 16px;">O que fazer se não estiver recebendo e-mail?</a></div></li></ul><div class="ace-line ace-line old-record-id-HQ0hdVsH4oV2wzx6Ys4uwNBlsCe"><br></div></div>
Solução de problemas: Problemas de entrega de e-mails
<div data-page-id="PUE1dMFIDoiDHnx637lujQ9bsAe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxuswzMjPOeMiiZD2fKcZHHy6f"><span style="font-size: 16px;">Se você vinculou seu endereço de e-mail com sucesso, mas não consegue receber notificações por e-mail da MEXC, tente as etapas a seguir:</span></div><div class="ace-line ace-line old-record-id-doxusS64xIrsFBfiJTibdFPIJvd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusNPaPLhpaJTKkSxgjh9WzMc"><strong>1. Confirme se o endereço de e-mail vinculado está correto</strong></h2><div class="ace-line ace-line old-record-id-doxusjC6rAvav2YJvW5ACPYPnZb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusFtPf3aWTwQdVjJIWiBGtCd"><span style="font-size: 16px;">Acesse o site oficial da MEXC e inicie a sessão. Na barra de navegação superior, clique no ícone do seu perfil e, em seguida, vá para <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/security">Segurança</a></strong>. Na página Segurança, você pode ver o endereço de e-mail que foi vinculado e verificado com sucesso. Verifique se o endereço de e-mail vinculado é o que você está usando para receber códigos de verificação. Caso não esteja correto, clique em <strong>Alterar</strong> à direita para vincular um endereço de e-mail diferente.</span></div><div class="ace-line ace-line old-record-id-doxusaxmGeNGKBCzHDGiEGoD5tc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxus1y9z3U1g3hRVBHxQDF0cme"><span style="font-size: 16px;">*BTN-Ir para Segurança&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/security">https://www.mexc.com/user/security</a>*</span></div><div class="ace-line ace-line old-record-id-doxuskI2J3gJgGcsFrsWpsvN2M2"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"36f29787-7063-46dd-9246-685d0586c881","height":1334,"width":2938,"currHeight":1334,"currWidth":2938,"natrualHeight":1334,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FU1TZbOoc4o4klzxJAkPuhBEmsEg%2F%3Fpreview_type%3D16","file_token":"U1TZbOoc4o4klzxJAkPuhBEmsEg","image_type":"image/png","size":446881,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusB2RSz0vClQPg5r2YgVvsge"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128164530250JJwbfqD0ZJHX7E.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVMVRaYk9vYzRvNGtsenhKQWtQdWhCRW1zRWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNCMlJTejB2Q2xRUGc1cjJZZ1Z2c2dlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VMVRaYk9vYzRvNGtsenhKQWtQdWhCRW1zRWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/U1TZbOoc4o4klzxJAkPuhBEmsEg/?mount_node_token=doxusB2RSz0vClQPg5r2YgVvsge&mount_point=docx_image" data-width="2938" data-height="1334" data-lark-image-uri="drivetoken://U1TZbOoc4o4klzxJAkPuhBEmsEg" data-lark-image-width="2938" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusRyhQaWNBS6l2Gq5pJDNSLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusUEdnof5Y6xx7gpWj9ArOAW"><strong>2. Verifique a pasta de spam ou outras pastas de e-mail</strong></h2><div class="ace-line ace-line old-record-id-doxusO2Tg2ZbUJjqJK2SyUIkBjd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusR2e5VSthJ2F1KxwZzQQG3f"><span style="font-size: 16px;">Verifique as pastas de spam, lixeira ou outras pastas da sua caixa de entrada de e-mail vinculada para confirmar se o seu provedor de e-mail colocou os e-mails da MEXC fora da caixa de entrada principal. Se os e-mails da MEXC forem encontrados no spam ou em outras pastas, você pode adicionar a MEXC à lista de permissões do seu e-mail para que futuros e-mails sejam entregues diretamente na sua caixa de entrada.</span></div><div class="ace-line ace-line old-record-id-doxus1RVdVCjnP1N8bHqoyZbn8g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusMz4SiziRBsyHsKkINFGlhf"><strong>3. Verifique se o seu cliente de e-mail está funcionando corretamente</strong></h2><div class="ace-line ace-line old-record-id-doxuswAtBnjMhb5idV94FH6LRpe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusaNwUXYg1Hv1AgoSYomf8Vc"><span style="font-size: 16px;">Se você estiver usando um cliente ou aplicativo de e-mail, verifique se ele está funcionando corretamente. Por exemplo:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-CINadr56roF8TfxtgXHuxIjWsgd" data-list="bullet"><div><span style="font-size: 16px;">Se a conexão de rede está estável</span></div></li><li class="ace-line ace-line old-record-id-UkY4dclSnoZVlmxgbseuA9ZNsOh" data-list="bullet"><div><span style="font-size: 16px;">Se a versão do cliente de e-mail está desatualizada</span></div></li><li class="ace-line ace-line old-record-id-TqpjdOKxComgZRx2rGBuA0Ges2f" data-list="bullet"><div><span style="font-size: 16px;">Se um cliente de e-mail de terceiros está sendo utilizado</span></div></li><li class="ace-line ace-line old-record-id-NnyZdTXUzoETM0xHawBueU5OsN4" data-list="bullet"><div><span style="font-size: 16px;">Se há conflitos com antivírus ou softwares de segurança</span></div></li></ul><div class="ace-line ace-line old-record-id-LNB0d5SEUoyEioxAyIduvRX6sfe"><span style="font-size: 16px;">Se você não conseguir descartar esses problemas ou não tiver certeza, tente acessar seu e-mail pela versão web do seu provedor de e-mail. Certifique-se de usar o site oficial.</span></div><div class="ace-line ace-line old-record-id-doxusqLtsmTdRroNljENEas1xTh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusgixYRXzbLYgrkrTOfZzSph"><strong>4. Verifique se sua caixa de entrada está cheia</strong></h2><div class="ace-line ace-line old-record-id-doxuseXOyy7BY6aYOphtja84Lqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusoDyoV0LKTjcrWt00pvLCye"><span style="font-size: 16px;">Se o armazenamento da sua caixa de entrada atingiu o limite, você pode não conseguir enviar ou receber e-mails. Exclua e-mails antigos para liberar espaço e conseguir receber e-mails da MEXC.</span></div><div class="ace-line ace-line old-record-id-doxusF6fOpZmxuDZsiMuNAbtN7g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusx98f5xfujrHlPf7NqQfxOh"><strong>5. Use um provedor de e-mail popular sempre que possível</strong></h2><div class="ace-line ace-line old-record-id-doxusn2rIlh92ywJXUI58uywhyj"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusBwkMw5gCxRuuIe4YMPj39e"><span style="font-size: 16px;">Recomendamos o uso de serviços de e-mail populares, como <a data-lark-is-custom="true" href="https://mail.google.com/">Gmail</a>, <a data-lark-is-custom="true" href="https://login.microsoftonline.com/">Outlook</a>, <a data-lark-is-custom="true" href="https://login.microsoftonline.com/">Hotmail</a>, <a data-lark-is-custom="true" href="https://login.yahoo.com/">Yahoo</a>, ou <a data-lark-is-custom="true" href="https://www.icloud.com/">iCloud</a>, para vincular sua conta e receber notificações por e-mail. Alguns sistemas de e-mail corporativo bloqueiam automaticamente e-mails externos, portanto, não é recomendável usar um e-mail corporativo.</span></div><div class="ace-line ace-line old-record-id-doxusaeDH2yDC01PyiBpkDNyNqd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusSk2QwM7OFgqA5gbo8e3xHd"><strong>6. Possível atraso de rede</strong></h2><div class="ace-line ace-line old-record-id-doxus5dJOXpx6fRcvDKpGaPbrvc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmEwF8OIKVSVnlPqdSC0b4g"><span style="font-size: 16px;">Os códigos de verificação são válidos por 15 minutos. Devido a atrasos de rede, atrasos no processamento dos servidores do remetente ou do destinatário, ou configurações do cliente de e-mail, a entrega do e-mail pode ser atrasada. Aguarde um curto período e verifique sua caixa de entrada novamente.</span></div><div class="ace-line ace-line old-record-id-doxuspZi6rhRWQrxkR1eEmqVXgI"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusjczmMAOrJcWhtXhEgTm7vc"><strong>7. Ainda não está recebendo e-mails</strong></h2><div class="ace-line ace-line old-record-id-doxusZ8yMXyLzZj7aLdlqQkYIgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusb60xHNcoDIf0o378AVd5Fc"><span style="font-size: 16px;">Se você ainda não conseguir receber e-mails, eles podem estar bloqueados. Adicione manualmente o domínio de e-mail da MEXC à lista de permissões do seu e-mail e, em seguida, tente solicitar o e-mail novamente. Você pode consultar o <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521">Guia de configuração da lista de permissões de e-mail</a> e seguir as instruções para adicionar o domínio de e-mail da MEXC à sua lista de permissões antes de tentar novamente.</span></div><div class="ace-line ace-line old-record-id-doxuseFQdF0RTBjf7GWmsPd9Lqh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusegZijWkDSx0aLieLCpvysh"><span style="font-size: 16px;">Leitura recomendada:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusUsmosxSgz9XXUk7XQAbHsv" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-change-the-email-address-linked-to-your-mexc-account-269841568163738624" style="font-size: 16px;">Como alterar o endereço de e-mail vinculado à sua conta MEXC</a></div></li><li class="ace-line ace-line old-record-id-doxusCeR4d0jzpkn7GLy2rdcYPg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521" data-lark-is-custom="true" style="font-size: 16px;">Como adicionar e-mails da MEXC à lista de permissões do Outlook e do Gmail?</a></div></li><li class="ace-line ace-line old-record-id-doxusN0GKsgousq9h9lGGwQtlTe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-reasons-for-not-receiving-sms-verification-codes-17827791524435" data-lark-is-custom="true" style="font-size: 16px;">Motivos comuns para não receber códigos de verificação por SMS</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusfk3mixdQaUUOm4ZFNfKkLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusPIKv5uV2Y3lYAS8PeSVntb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus81D65HbjOsIQzXQI0VYyib"><br></div></div>
Principais motivos por não estar recebendo SMS de códigos de verificação
<div><div class="ace-line ace-line old-record-id-JSCHdv1StoZG7Ex9i6XuF1XusSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Seu celular pode não receber os códigos de verificação por SMS pelos seguintes motivos. Siga as instruções correspondentes abaixo e tente obter o código de verificação novamente.</span></div><div class="ace-line ace-line old-record-id-Ip0bdPwUGoX289xrIZCua8pysId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-I6BRdyfRrolKxMxujKku6RkisSV"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Motivo 1:</strong> O serviço de SMS está temporariamente indisponível para números de telefone de países ou regiões não suportados por esta plataforma.</span></div><div class="ace-line ace-line old-record-id-OC7Vd56w1opymbx1w84uOzissPc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SQBWdo2ONoGIxFx7X6Ku1jSYsnb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Motivo 2:</strong> Aplicativos antivírus podem estar bloqueando as mensagens (aplica-se a usuários com softwares de segurança instalados no celular).
<strong>Solução:</strong> Abra o aplicativo antivírus do seu celular, desative temporariamente a função de bloqueio de SMS e solicite novamente o código de verificação.</span></div><div class="ace-line ace-line old-record-id-VD1MdEzMYosNkQxQelOu6pvns1d"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IJ89dQb4XojSnnxoYqGuEWobsvg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Motivo 3: </strong>Congestionamento ou falha na central de envio de SMS.<strong>Solução: </strong>Quando a central de SMS está congestionada ou com problemas, as mensagens enviadas podem sofrer atrasos ou não serem entregues. Entre em contato com a sua operadora ou tente novamente mais tarde.</span></div><div class="ace-line ace-line old-record-id-CEjYdnMrIoLaTpxnIxcuWnk7s1f"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RfBHdaAXfoKfkuxtZluuGSwMsag"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Motivo 4: </strong>Você solicitou códigos de verificação com muita frequência.<strong>Solução: </strong>Clicar várias vezes em "Obter código" em um curto período pode causar bloqueios. Aguarde pelo menos 15 minutos antes de tentar novamente e clique no botão apenas uma vez.</span></div><div class="ace-line ace-line old-record-id-QHdMdWMoio16nOxOP5XuOBDssJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XUIpdwGCaoI9bExhXtCubaWisab"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Motivo 5:</strong> Sinal fraco ou ausente no local em que você está.
<strong>Solução:</strong> Sinais de celular fracos ou inexistentes podem impedir ou atrasar o envio do SMS. Vá para um local com melhor recepção e tente novamente.</span></div><div class="ace-line ace-line old-record-id-KUh8dwwTZog4WPx9Peuuf3dWsmf"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PjC8duIYpoltlVxTGW5uYuZss3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Outros problemas: </strong>Saldo insuficiente, armazenamento cheio no celular ou o SMS sendo direcionado para a pasta de spam/lixo eletrônico também podem impedir o recebimento do código.<strong>Solução: </strong>Recarregue o saldo do celular, libere espaço de armazenamento, verifique a pasta de spam/lixo eletrônico e tente novamente.</span></div><div class="ace-line ace-line old-record-id-KWX1dGgJpofq7ox6e9xuhdpFsog"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YZz3diq1GodohOxwAwgu1Q98s7f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Nota: </strong>Se ainda não conseguir receber o SMS após tentar todas as soluções acima, é possível que você tenha colocado nosso remetente de SMS na lista de bloqueio. Entre em contato com o Atendimento ao Cliente online para obter suporte.</span></div></div>