What to do if you are not receiving the email？
<div data-page-id="Lt8XdU3JQoeJjhx1897uDVhJsjg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxus4OVyYCj1tM6BvIXOIhevug"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If you have successfully linked your email address but are unable to receive email notifications from MEXC, please try the following steps:</span></div><div class="ace-line ace-line old-record-id-doxusiC64u7HPjDNkXi1hqROEdh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-QW0Zda5pEokCx5xk4NJuvvhasWc"><strong>1. Confirm that the linked email address is correct</strong></h2><div class="ace-line ace-line old-record-id-doxusHAj6BqbOUHME03LidGbbfD"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PTqedEho3oN4NRx0zaauiaRGsLd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Go to the MEXC official website and log in. From the top navigation bar, click your profile icon, then go to <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/security">Security</a></strong>. On the Security page, you can see the email address that has been successfully linked and verified. Please check whether the linked email address is the one you are using to receive verification codes. If it is not correct, click <strong>Change</strong> on the right to link a different email address.</span></div><div class="ace-line ace-line old-record-id-doxus8H0yEmP75Yd21PN17svGHe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusskaPsWnT4dvQ0JqFyzNAXc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-Go to Security&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/security">https://www.mexc.com/user/security</a>*</span></div><div class="ace-line ace-line old-record-id-doxusSFKvEDvH14xE2Fd23cpXxg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ce49ace4-d649-4c97-b9eb-29d9202d3614","height":1334,"width":2938,"currHeight":1334,"currWidth":2938,"natrualHeight":1334,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCrqZb8p5voHBLxxubj4uCYhSsIT%2F%3Fpreview_type%3D16","file_token":"CrqZb8p5voHBLxxubj4uCYhSsIT","image_type":"image/png","size":446881,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuswS56v4FOe8CMoCWTnyq1Cd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128163311094AG5HNfaJsZQDgO.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDcnFaYjhwNXZvSEJMeHh1Ymo0dUNZaFNzSVQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN3UzU2djRGT2U4Q01vQ1dUbnlxMUNkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DcnFaYjhwNXZvSEJMeHh1Ymo0dUNZaFNzSVQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CrqZb8p5voHBLxxubj4uCYhSsIT/?mount_node_token=doxuswS56v4FOe8CMoCWTnyq1Cd&mount_point=docx_image" data-width="2938" data-height="1334" data-lark-image-uri="drivetoken://CrqZb8p5voHBLxxubj4uCYhSsIT" data-lark-image-width="2938" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusEVX4N6MKvik0NLDXargezh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ZSGhdU3MLoQ3zcxfByRuCQMHsrf"><strong>2. Check the spam folder or other mail folders</strong></h2><div class="ace-line ace-line old-record-id-doxusMClKgN8pVFErNxtsY9Wsob"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ATPcdX4JToiVrUx2w6Vu20Pasec"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Check the spam, trash, or other folders of your linked email inbox to confirm whether your email provider has placed MEXC emails outside of the primary inbox. If MEXC emails are found in spam or other folders, you can add MEXC to your email whitelist so that future emails will be delivered directly to your inbox.</span></div><div class="ace-line ace-line old-record-id-doxusMuepy9mKON7vCG3lwhnHHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SvHhdJVbto97T6xS6aauqcjHsSo"><strong>3. Check whether your email client is working properly</strong></h2><div class="ace-line ace-line old-record-id-doxusuOhXAM2wIPGUjzzoJ7Pixb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AZCqdSKQ4ou9TkxCukwu2nmcs8g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If you are using an email client or app, please check whether it is functioning properly. For example:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Dd0CdJrV7o8ZTFxtDJZue2mDsog" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Whether the network connection is stable</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EMz3duiXvoNUMexuq15uThVxske" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Whether the email client version is outdated</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-O5JMdobn4oj9XLxXyVquol6BsMe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Whether a third-party email client is being used</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-JmNwd0RaYoHmdtxoiC3u4xKJsEg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Whether there are conflicts with antivirus or security software</span></div></li></ul><div class="ace-line ace-line old-record-id-KzIZdabbfoJtZixEdiuu2j7XsPh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If you are unable to rule out these issues or are unsure, please try accessing your email through the web version of your email provider. Make sure to use the official website.</span></div><div class="ace-line ace-line old-record-id-ThMUdnOA9oHlr2xfePSuScjZsLg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YJhxdrHnDoyCLTxXjS7uAAuosxe"><strong>4. Check whether your inbox is full</strong></h2><div class="ace-line ace-line old-record-id-doxus5AobP14whAftwNCEXpXS5f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N3TJdQ8jtooLsbxt5rBuUzS3sP2"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If your inbox storage has reached its limit, you may be unable to send or receive emails. Delete old emails to free up space so you can receive emails from MEXC.</span></div><div class="ace-line ace-line old-record-id-doxusTRX8UzysfN2BDewzSx7pJf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-UFsTdQd4roSJfKx6NbCuCLH5srh"><strong>5. Use a mainstream email provider when possible</strong></h2><div class="ace-line ace-line old-record-id-doxusq74iYG6qSN6d6CklSQ2y0c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FQlAduQExo5l5fxJ4HBugzxgsgf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">We recommend using mainstream email services such as <a data-lark-is-custom="true" href="https://mail.google.com/">Gmail</a>, <a data-lark-is-custom="true" href="https://login.microsoftonline.com/">Outlook</a>, <a data-lark-is-custom="true" href="https://login.microsoftonline.com/">Hotmail</a>, <a data-lark-is-custom="true" href="https://login.yahoo.com/">Yahoo</a>, or <a data-lark-is-custom="true" href="https://www.icloud.com/">iCloud</a> to link your account and receive email notifications. Some corporate email systems automatically block external emails, so using a work email address is not recommended.</span></div><div class="ace-line ace-line old-record-id-doxusGOw0UQz1giwvR9VugkzFEh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Qwradc1zuoJkuyx2jdzu5cChsfb"><strong>6. Possible network delay</strong></h2><div class="ace-line ace-line old-record-id-doxusEO4j8RgxcTGIvXxOiRj53f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KxEid5Q0uo8UKPxLhyCu88S4scf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Verification codes are valid for 15 minutes. Due to network delays, sender or recipient server processing delays, or email client settings, email delivery may be delayed. Please wait for a short period and check your inbox again.</span></div><div class="ace-line ace-line old-record-id-doxusQzLtO5UZVwtHWVVdbw0IVg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XVTydgFCsofF0wxYjIWuPMeCsRY"><strong>7. Still not receiving emails</strong></h2><div class="ace-line ace-line old-record-id-doxusSQoBnIpfUB1A8agkmYFzeh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GvM9dRxtzovcSMxqdY7uTVHqsJh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If you are still unable to receive emails, they may be blocked. Manually add the MEXC email domain to your email whitelist and then try requesting the email again. You can refer to the <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521">Email Whitelist Setup Guide</a> and follow the instructions to add the MEXC email domain to your whitelist before retrying.</span></div><div class="ace-line ace-line old-record-id-doxus9AtjJjoUOUDbYM3oO46Qbb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-U0ZvdsLMvoRgZyxVCtruhQ7Xsvf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-RVsVduIDQoO7dPxMoo5ufhZFsDf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-change-the-email-address-linked-to-your-mexc-account-269841568163738624" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to Change the Email Address Linked to Your MEXC Account</a></div></li><li class="ace-line ace-line old-record-id-A6VhdiTCMorSZFxsSuyuAd6Xs9c" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-add-mexc-emails-to-outlook-and-gmail-whitelist-12974367898521" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to add MEXC emails to Outlook and Gmail whitelist?</a></div></li><li class="ace-line ace-line old-record-id-BAwfdOafhoymNixC6AQuZ41TsSb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-reasons-for-not-receiving-sms-verification-codes-17827791524435" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Common Reasons for Not Receiving SMS Verification Codes</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusQ4tyvphhvevYJ4QgeUjIbb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus4TEZlkZWIo4hFxSfc3KlYe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxushzvMhHmMSXvQNsCMaeWjBf"><br></div></div>
How to add MEXC emails to Outlook and Gmail whitelist？
<div data-page-id="ByyMdzEtJoFcc6xPXwou9rsEsWh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-ZLQsdp7FGo5xQkxJ0aYuQUe0sbh"><strong>I. Outlook Whitelist Settings</strong></h2><div class="ace-line ace-line old-record-id-K8ICdrmHAof0KQxFUE8udmVDs4b"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Gsuxd6uptoApkPxx8QCuTscusGd"><strong style="font-size: 16px;">1. Login to Outlook</strong></h3><div class="ace-line ace-line old-record-id-XpdMdWrtaouxfqxW5kcuSVhRsUc"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PyoSd1YYzobCHyxMnUHumVJ2s2g"><span style="font-size: 16px;">URL: <a data-lark-is-custom="true" href="https://outlook.office365.com">https://outlook.office365.com</a></span></div><div class="ace-line ace-line old-record-id-WLkwdSINbofXAzxzU2AuCGnJs8b"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"d5998662-6f84-4718-84f5-b6e4b8f30ba7","height":688,"width":1280,"currHeight":688,"currWidth":1280,"natrualHeight":688,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJPYPbqGgCoPZAlxQStAuUq8HsIb%2F%3Fpreview_type%3D16","file_token":"JPYPbqGgCoPZAlxQStAuUq8HsIb","image_type":"image/png","size":109735,"comments":[]}]}" class="image-uploaded gallery old-record-id-OvEMd1HKdowvMIxvsHKuPUySsHe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128133001145Yj9cHW5PVVf32W.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiSlBZUGJxR2dDb1BaQWx4UVN0QXVVcThIc0liIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxMDk3MzUsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjEyODAsImhlaWdodCI6Njg4LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJKUFlQYnFHZ0NvUFpBbHhRU3RBdVVxOEhzSWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT3ZFTWQxSEtkb3d2TUl4dnNIS3VQVXlTc0hlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KUFlQYnFHZ0NvUFpBbHhRU3RBdVVxOEhzSWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JPYPbqGgCoPZAlxQStAuUq8HsIb/?mount_node_token=OvEMd1HKdowvMIxvsHKuPUySsHe&mount_point=docx_image" data-width="1280" data-height="688" data-lark-image-uri="drivetoken://JPYPbqGgCoPZAlxQStAuUq8HsIb" data-lark-image-width="1280" data-lark-image-height="688" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-IohAda2X9oT0O8xXCzuugko5sCc"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VUycd8qJro6E2vxlevquCSDUsrb"><strong style="font-size: 16px;">2. Add MEXC domains to the whitelist according to the following instructions:</strong></h3><div class="ace-line ace-line old-record-id-CRe7dff8eo7T9gx079luOw8NsYf"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JMG8d0FhJoXXQ5x4r61uVHBRsfc"><span style="font-size: 16px;">Instructions: [Settings ➡️ View all Outlook settings ➡️ Mail ➡️ Junk email ➡️ Safe senders and domains]</span></div><div class="ace-line ace-line old-record-id-VL3fdXJsTozJbnxKPkWuUdRgs4g"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AG2bdmqBdo9amvxBx6puWlxgsMf"><span style="font-size: 16px;">Whitelist for domain name:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VTowdZVVOoY5ToxL4uiub6Xosed" data-list="bullet"><div><a data-lark-is-custom="true" href="http://mexc.com/" style="font-size: 16px;">mexc.com</a></div></li><li class="ace-line ace-line old-record-id-Lmdyd2dwMoprrcxmiTtubw2dsDf" data-list="bullet"><div><a href="http://mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc.link</a></div></li><li class="ace-line ace-line old-record-id-Ka4ddarp6ofkXuxvp7yuqTRXsZ2" data-list="bullet"><div><a href="http://mexc.cg/" data-lark-is-custom="true" style="font-size: 16px;">mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-FmBldqbkgoLFbXxMD15uNNjjsKf" data-list="bullet"><div><a href="http://mexc.ci/" data-lark-is-custom="true" style="font-size: 16px;">mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-D92Wda09YoHtdGxQ7wSuSN0xsob" data-list="bullet"><div><a href="http://mexc.sg/" data-lark-is-custom="true" style="font-size: 16px;">mexc.sg</a></div></li></ul><div class="ace-line ace-line old-record-id-OBhJdkz39odROgxFwWBu5uUOsOc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YVaqdwafVoncfaxMHpMuJChhsth"><span style="font-size: 16px;">Whitelist for email address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-X8BzdovvZowgyEx0K3WuKRbos1g" data-list="bullet"><div><a data-lark-is-custom="true" href="http://mexc@email.mexc.link" style="font-size: 16px;">mexc@email.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-Y1eOdeYQFosUfsxejqFuyfAGsSb" data-list="bullet"><div><a href="mailto:mexc@email.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">mexc@email.mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-TgSidB0whoTMMQxTqOauLcuksXe" data-list="bullet"><div><a href="mailto:mexc@email.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">mexc@email.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-PuT3dYxxFoQnc7xY0RjucGJPs7b" data-list="bullet"><div><a href="http://mexc_official@email.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc_official@email.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-PykCdrIcIo5hIuxrHr7ugz00syf" data-list="bullet"><div><a href="mailto:do_not_reply@mailer.mexc.sg" data-lark-is-custom="true" style="font-size: 16px;">do_not_reply@mailer.mexc.sg</a></div></li><li class="ace-line ace-line old-record-id-KmnMdrZwvoavExxzPABubf0Aspf" data-list="bullet"><div><a href="http://mexc@notice.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc@notice.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-YNFLdttAmoTFPVxiA9PuWHsmsKd" data-list="bullet"><div><a href="mailto:mexc@notice.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">mexc@notice.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-GWesdWAH2oMNNaxF5HnuPoxrsSg" data-list="bullet"><div><a href="mailto:mexc@notice.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">mexc@notice.mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-S97UdCL74oMra1xTCpluCklWsHg" data-list="bullet"><div><a href="http://mexc@info.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc@info.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-ASUJdKotIoFuvbx1NsuuxD9rswd" data-list="bullet"><div><a href="mailto:mexc@info.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">mexc@info.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-TV0HdUbx8oVO76xiiqjusCjYs1f" data-list="bullet"><div><a href="mailto:mexc@info.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">mexc@info.mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-MqQmdHeemocbqZxGEIMuOYE7sCb" data-list="bullet"><div><a href="http://dontreply@notification.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">dontreply@notification.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-RvKddvOp1oqtIhx7JBuu0oqLsuT" data-list="bullet"><div><a href="mailto:dontreply@notification.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">dontreply@notification.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-YH5DdEy9xotQ6JxCw9euHt6zsBT" data-list="bullet"><div><a href="mailto:dontreply@notification.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">dontreply@notification.mexc.ci</a> </div></li></ul><div class="ace-line ace-line old-record-id-TZa1dJr80oFJfUxN63nuau58sPg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-THYldMvMmoJqD1xLm8WuVfJws0i"><span style="font-size: 16px;">Note: Once the whitelist settings have been done, please wait for 10 minutes before trying again as it may take some time for the whitelist to take effect for certain email service providers.</span></div><div class="ace-line ace-line old-record-id-XLFsd4RJuovM0rxDfZMuuJBwsgc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a679232c-cc91-49a9-b778-e9a4c5064d92","height":529,"width":1280,"currHeight":529,"currWidth":1280,"natrualHeight":529,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKLmnbaDUOo63nNxwkI8uwrZJsC9%2F%3Fpreview_type%3D16","file_token":"KLmnbaDUOo63nNxwkI8uwrZJsC9","image_type":"image/png","size":94746,"comments":[]}]}" class="image-uploaded gallery old-record-id-OIH9dlOMloSTE6xXCU0uDXebs7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202601281330015580p05TGp30mzSY5.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiS0xtbmJhRFVPbzYzbk54d2tJOHV3clpKc0M5IiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo5NDc0NiwibmFtZSI6ImltYWdlLnBuZyIsInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo1MjksImFsaWduIjoiY2VudGVyIn0sImFsaWduIjoiY2VudGVyIiwiYXJlYV9jb21tZW50cyI6e30sInBhcmVudF9pZCI6IkJ5eU1kekV0Sm9GY2M2eFBYd291OXJzRXNXaCJ9" data-suite="eyJmaWxlVG9rZW4iOiJLTG1uYmFEVU9vNjNuTnh3a0k4dXdyWkpzQzkiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT0lIOWRsT01sb1NURTZ4WENVMHVEWGViczdnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LTG1uYmFEVU9vNjNuTnh3a0k4dXdyWkpzQzkvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KLmnbaDUOo63nNxwkI8uwrZJsC9/?mount_node_token=OIH9dlOMloSTE6xXCU0uDXebs7g&mount_point=docx_image" data-width="1280" data-height="529" data-lark-image-uri="drivetoken://KLmnbaDUOo63nNxwkI8uwrZJsC9" data-lark-image-width="1280" data-lark-image-height="529" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><h3 class="heading-3 ace-line old-record-id-Jrxyd6ER8oiGMfx8PIBuZzbesng"> <span style="font-size: 16px;"><br></span></h3><h2 class="heading-2 ace-line old-record-id-AEWSdiPVVoy59jxFW2nuEv6rsNf"><strong>II. Gmail Whitelist Settings</strong></h2><div class="ace-line ace-line old-record-id-TJsgd1RAHoflJ2xEpsruSyEVsId"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-BmW3dHUXxoVTknx4ERnuaIxssrA"><strong style="font-size: 16px;">1. Login to Gmail</strong></h3><div class="ace-line ace-line old-record-id-OcnldZO4rosZbkx8IS0ulxQHsfh"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NPWedbiwToyYjtx9z3du79Kqs6b"><span style="font-size: 16px;">URL: <a data-lark-is-custom="true" href="https://accounts.google.com">https://accounts.google.com</a></span></div><div class="ace-line ace-line old-record-id-OMsVdPlpZoA3NMxQxi3uNy80sZb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"980deb5f-7abb-4d22-8aba-927df0f404da","height":966,"width":2226,"currHeight":966,"currWidth":2226,"natrualHeight":966,"natrualWidth":2226,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFM4mbpcjwovJTmxkNqXuBngrs8d%2F%3Fpreview_type%3D16","file_token":"FM4mbpcjwovJTmxkNqXuBngrs8d","image_type":"image/png","size":199853,"comments":[]}]}" class="image-uploaded gallery old-record-id-Cn27dvdEHo9TY0xDw00u3DxfsWb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128133001757zQVF0izJPXw6BZ.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiRk00bWJwY2p3b3ZKVG14a05xWHVCbmdyczhkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxOTk4NTMsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjIyMjYsImhlaWdodCI6OTY2LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJGTTRtYnBjandvdkpUbXhrTnFYdUJuZ3JzOGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQ24yN2R2ZEVIbzlUWTB4RHcwMHUzRHhmc1diIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GTTRtYnBjandvdkpUbXhrTnFYdUJuZ3JzOGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FM4mbpcjwovJTmxkNqXuBngrs8d/?mount_node_token=Cn27dvdEHo9TY0xDw00u3DxfsWb&mount_point=docx_image" data-width="2226" data-height="966" data-lark-image-uri="drivetoken://FM4mbpcjwovJTmxkNqXuBngrs8d" data-lark-image-width="2226" data-lark-image-height="966" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-JfR0d97gLoEj9lxiJsjuvU9kswc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CZWadv56koL9m4xp7g0u6lXWsjn"><strong style="font-size: 16px;">2. Check whether Gmail has blocked the email addresses according to the following instructions:</strong></h3><div class="ace-line ace-line old-record-id-DQ2TdsLg3oOzi3xFhkHuPlr1sTc"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CD2edrkeXoeF0zxnZGGuwNs1se7"><span style="font-size: 16px;">Instructions: Go to [Settings ➡️See all settings ➡️Filters and Blocked Addresses] to see if MEXC emails are blocked. If they are blocked, please remove the emails and domains from the list.</span></div><div class="ace-line ace-line old-record-id-T3qgdY2OIohIrPxlJYDuv5SUsBc"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZadyqorowufixzGQXuipvCsod"><span style="font-size: 16px;">Whitelist for domain name:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-NPOadN7FpoyeKHx9OZIutrzYs9c" data-list="bullet"><div><a data-lark-is-custom="true" href="http://mexc.com/" style="font-size: 16px;">mexc.com</a></div></li><li class="ace-line ace-line old-record-id-X9WjdWAufoDjtbxnXIJuEVXesr2" data-list="bullet"><div><a href="http://mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc.link</a></div></li><li class="ace-line ace-line old-record-id-Catidjok8ohHlrxXSrkuuR1FsCb" data-list="bullet"><div><a href="http://mexc.cg/" data-lark-is-custom="true" style="font-size: 16px;">mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-QKvld0IXCow9u3xDolxuEcWiste" data-list="bullet"><div><a href="http://mexc.ci/" data-lark-is-custom="true" style="font-size: 16px;">mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-XyT4dry6WotCTCxlshGulvGjssc" data-list="bullet"><div><a href="http://mexc.sg/" data-lark-is-custom="true" style="font-size: 16px;">mexc.sg</a></div></li></ul><div class="ace-line ace-line old-record-id-OMkvdMRVIoEPFmxCb4eu4TYpsJf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Dd1HdZ3k4og9vCxfjFVu2UTfsOb"><span style="font-size: 16px;">Whitelist for email address:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JEsVdP4R6oqXyLxxdjPuzLxmsHg" data-list="bullet"><div><a data-lark-is-custom="true" href="http://mexc@email.mexc.link" style="font-size: 16px;">mexc@email.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-TIM6dFYeYoJFOvxc2dfumTTss1V" data-list="bullet"><div><a href="mailto:mexc@email.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">mexc@email.mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-YtjQdinmQo5HRLxCV83uTkgusxe" data-list="bullet"><div><a href="mailto:mexc@email.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">mexc@email.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-MqrNd6Ca8osWKKxCLLxuZScGsee" data-list="bullet"><div><a href="http://mexc_official@email.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc_official@email.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-KWVXd7nXhoBOnzxRzfiuwa2Rs6c" data-list="bullet"><div><a href="mailto:do_not_reply@mailer.mexc.sg" data-lark-is-custom="true" style="font-size: 16px;">do_not_reply@mailer.mexc.sg</a></div></li><li class="ace-line ace-line old-record-id-Xvc4dC03iodw4PxsEoouBdK4sKe" data-list="bullet"><div><a href="http://mexc@notice.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc@notice.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-DyHGdnypGoJj1lxXFheu2WztsMh" data-list="bullet"><div><a href="mailto:mexc@notice.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">mexc@notice.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-J4DRdIZDroZhmLxUCFouHwYpsX3" data-list="bullet"><div><a href="mailto:mexc@notice.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">mexc@notice.mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-N4hPdZt1HoS1Y4xFqEUuPfsfs7g" data-list="bullet"><div><a href="http://mexc@info.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">mexc@info.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-RMrkdbDmWoPg6dx4dKyu0RbVssf" data-list="bullet"><div><a href="mailto:mexc@info.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">mexc@info.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-AwSHdSzTloX9lMx5FtVuW6SosJf" data-list="bullet"><div><a href="mailto:mexc@info.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">mexc@info.mexc.ci</a></div></li><li class="ace-line ace-line old-record-id-NHy3dpuXboVaWIxGZUuuy8qMs6b" data-list="bullet"><div><a href="http://dontreply@notification.mexc.link" data-lark-is-custom="true" style="font-size: 16px;">dontreply@notification.mexc.link</a></div></li><li class="ace-line ace-line old-record-id-HQmzdS5KQo7wiFxuJygutSfTsGh" data-list="bullet"><div><a href="mailto:dontreply@notification.mexc.cg" data-lark-is-custom="true" style="font-size: 16px;">dontreply@notification.mexc.cg</a></div></li><li class="ace-line ace-line old-record-id-TWKwdy2xwoze6MxjEWxui8pSsne" data-list="bullet"><div><a href="mailto:dontreply@notification.mexc.ci" data-lark-is-custom="true" style="font-size: 16px;">dontreply@notification.mexc.ci</a></div></li></ul><div class="ace-line ace-line old-record-id-WPc6dEEkAoQ0fPxxGntuZr8Cs2y"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LbMkdgC6WoV4jOx10iTuryYSsVg"><span style="font-size: 16px;">Note: Once the whitelist settings have been done, please wait for 10 minutes before trying again as it may take some time for the whitelist to take effect for certain email service providers.</span></div><div class="ace-line ace-line old-record-id-B9crdbitHoErQ1xHt8LuQYZbsnd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5a2f3a7b-43a5-46b7-b378-9b374e488478","height":668,"width":1280,"currHeight":668,"currWidth":1280,"natrualHeight":668,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFr9FbEBLXomICgxdJuXu4ORQsGh%2F%3Fpreview_type%3D16","file_token":"Fr9FbEBLXomICgxdJuXu4ORQsGh","image_type":"image/png","size":639278,"comments":[]}]}" class="image-uploaded gallery old-record-id-OvPrd1wABovb6jx2EaWulcUwsjh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128133002630t0WsTUgEmZa5sz.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiRnI5RmJFQkxYb21JQ2d4ZEp1WHU0T1JRc0doIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo2MzkyNzgsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjEyODAsImhlaWdodCI6NjY4LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJGcjlGYkVCTFhvbUlDZ3hkSnVYdTRPUlFzR2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT3ZQcmQxd0FCb3ZiNmp4MkVhV3VsY1V3c2poIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GcjlGYkVCTFhvbUlDZ3hkSnVYdTRPUlFzR2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Fr9FbEBLXomICgxdJuXu4ORQsGh/?mount_node_token=OvPrd1wABovb6jx2EaWulcUwsjh&mount_point=docx_image" data-width="1280" data-height="668" data-lark-image-uri="drivetoken://Fr9FbEBLXomICgxdJuXu4ORQsGh" data-lark-image-width="1280" data-lark-image-height="668" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KPVEd2b8Ho9v6Lx3fkRuVAQwsBd"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OiaHdqpjioP6oyxtkS5u1ZH6s9d"><span style="font-size: 16px;"><strong>3. Go to [Filters and Blocked Addresses] and click [Create a new filter]</strong>.</span></h3><div class="ace-line ace-line old-record-id-KChFdQalGoXegoxLA1fu1gOosvf"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"85bc528a-c610-45ae-9a17-0f3295acece7","height":835,"width":1280,"currHeight":835,"currWidth":1280,"natrualHeight":835,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJMPjbEg00oBNXwxVqEruvCIEsif%2F%3Fpreview_type%3D16","file_token":"JMPjbEg00oBNXwxVqEruvCIEsif","image_type":"image/png","size":186903,"comments":[]}]}" class="image-uploaded gallery old-record-id-DKpkdWjJpoKac5x7IJhuw4sKstf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128133001617LHEd96ioZESaQJ.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiSk1QamJFZzAwb0JOWHd4VnFFcnV2Q0lFc2lmIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxODY5MDMsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjEyODAsImhlaWdodCI6ODM1LCJhbGlnbiI6ImNlbnRlciJ9LCJhbGlnbiI6ImNlbnRlciIsImFyZWFfY29tbWVudHMiOnt9LCJwYXJlbnRfaWQiOiJCeXlNZHpFdEpvRmNjNnhQWHdvdTlyc0VzV2gifQ==" data-suite="eyJmaWxlVG9rZW4iOiJKTVBqYkVnMDBvQk5Yd3hWcUVydXZDSUVzaWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiREtwa2RXakpwb0thYzV4N0lKaHV3NHNLc3RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KTVBqYkVnMDBvQk5Yd3hWcUVydXZDSUVzaWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JMPjbEg00oBNXwxVqEruvCIEsif/?mount_node_token=DKpkdWjJpoKac5x7IJhuw4sKstf&mount_point=docx_image" data-width="1280" data-height="835" data-lark-image-uri="drivetoken://JMPjbEg00oBNXwxVqEruvCIEsif" data-lark-image-width="1280" data-lark-image-height="835" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-GoWxdaQw3oi8f5x2S6zurcoRsJf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LewudDja2olF32xheibuFnm6smc"><strong style="font-size: 16px;">4. Fill in MEXC domain names one by one In the “From” section and click [Create Filter].</strong></h3><div class="ace-line ace-line old-record-id-Gi4GdrUYTol52Ox2mAou0kSjs6d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"56fb6ee2-ce28-4747-8405-7603947cc50d","height":718,"width":1436,"currHeight":718,"currWidth":1436,"natrualHeight":718,"natrualWidth":1436,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FEVIRbcyWDoP7cqxbexFuVGWlskh%2F%3Fpreview_type%3D16","file_token":"EVIRbcyWDoP7cqxbexFuVGWlskh","image_type":"image/png","size":56843,"comments":[]}]}" class="image-uploaded gallery old-record-id-Tzntdro8foonT5x0SvYuvgJDsGe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128133001472mnbSUeaUoepe4S.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiRVZJUmJjeVdEb1A3Y3F4YmV4RnVWR1dsc2toIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo1Njg0MywibmFtZSI6ImltYWdlLnBuZyIsInNjYWxlIjoxLCJ3aWR0aCI6MTQzNiwiaGVpZ2h0Ijo3MTgsImFsaWduIjoiY2VudGVyIn0sImFsaWduIjoiY2VudGVyIiwiYXJlYV9jb21tZW50cyI6e30sInBhcmVudF9pZCI6IkJ5eU1kekV0Sm9GY2M2eFBYd291OXJzRXNXaCJ9" data-suite="eyJmaWxlVG9rZW4iOiJFVklSYmN5V0RvUDdjcXhiZXhGdVZHV2xza2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVHpudGRybzhmb29uVDV4MFN2WXV2Z0pEc0dlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9FVklSYmN5V0RvUDdjcXhiZXhGdVZHV2xza2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/EVIRbcyWDoP7cqxbexFuVGWlskh/?mount_node_token=Tzntdro8foonT5x0SvYuvgJDsGe&mount_point=docx_image" data-width="1436" data-height="718" data-lark-image-uri="drivetoken://EVIRbcyWDoP7cqxbexFuVGWlskh" data-lark-image-width="1436" data-lark-image-height="718" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ChdWd7yyYoIEULx3F13uVRGmso3"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KzHgdv2BUo6LdrxtrqTuFz5ssVb"><strong style="font-size: 16px;">5. Tick the checkbox for "Never send it to spam" and click [Create filter].</strong></h3><div class="ace-line ace-line old-record-id-ZPrsdnxdsoxNVqxkwXHuCJHcsOf"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"de7f445c-e8ac-474f-a9fd-a22778c2a139","height":1118,"width":1440,"currHeight":1118,"currWidth":1440,"natrualHeight":1118,"natrualWidth":1440,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRgaOb1eGeo2yQyxdOYUuqmM3sGh%2F%3Fpreview_type%3D16","file_token":"RgaOb1eGeo2yQyxdOYUuqmM3sGh","image_type":"image/png","size":442453,"comments":[]}]}" class="image-uploaded gallery old-record-id-FuQMdXwOMo6kvexZLOcuIJYdsNf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202601281330022230ax08dAPRLUqRl.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJjaGlsZHJlbiI6W10sImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwiYXV0aG9yIjoiNzIzNjIxNTgxNjA4NDA3ODU5NyIsImltYWdlIjp7InNyYyI6IiIsInRva2VuIjoiUmdhT2IxZUdlbzJ5UXl4ZE9ZVXVxbU0zc0doIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo0NDI0NTMsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwid2lkdGgiOjE0NDAsImhlaWdodCI6MTExOCwiYWxpZ24iOiJjZW50ZXIifSwiYWxpZ24iOiJjZW50ZXIiLCJhcmVhX2NvbW1lbnRzIjp7fSwicGFyZW50X2lkIjoiQnl5TWR6RXRKb0ZjYzZ4UFh3b3U5cnNFc1doIn0=" data-suite="eyJmaWxlVG9rZW4iOiJSZ2FPYjFlR2VvMnlReXhkT1lVdXFtTTNzR2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRnVRTWRYd09NbzZrdmV4WkxPY3VJSllkc05mIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SZ2FPYjFlR2VvMnlReXhkT1lVdXFtTTNzR2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/RgaOb1eGeo2yQyxdOYUuqmM3sGh/?mount_node_token=FuQMdXwOMo6kvexZLOcuIJYdsNf&mount_point=docx_image" data-width="1440" data-height="1118" data-lark-image-uri="drivetoken://RgaOb1eGeo2yQyxdOYUuqmM3sGh" data-lark-image-width="1440" data-lark-image-height="1118" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ZglhdTiSPoYLGLxsbgWuWPzys9g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GEdZdreLMopfy4x7OkKu2NQ1sih"><span style="font-size: 16px;"><br></span></div></div>
Unable To Receive SMS Verification Code
<p><strong style="font-weight:bolder">If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again.</strong></p><p><strong style="font-weight:bolder">Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.</strong></p><p><br></p><p><strong style="font-weight:bolder">Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS.</strong></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again.</span></p><p><br></p><p><strong style="font-weight:bolder">Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities. </strong><br></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: When your mobile provider's SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code.</span></p><p><br></p><p><strong style="font-weight:bolder">Reason 4: Too many SMS verification codes were requested too quickly.</strong></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later.</span></p><p><br></p><p><strong style="font-weight:bolder">Reason 5: Poor or no signal at your current location. </strong><br></p><p><span style="color:rgb( 255 , 0 , 0 )">Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, <strong style="font-weight:bolder">it is likely</strong> due to poor or no signal. Try again in a location with better signal strength.</span></p><p><br></p><p><strong style="font-weight:bolder">Other issues:</strong></p><p><span style="color:rgb( 255 , 0 , 0 )"><strong style="font-weight:bolder">Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam</strong></span>, and other situations can also prevent you from receiving SMS verification codes.</p><p><br></p><p><strong style="font-weight:bolder">Note:</strong></p><p>If you are still unable to receive SMS verification codes after trying the above solutions, it's possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.</p>
How to Enable Desktop Notifications
<div><div class="ace-line ace-line old-record-id-doxusu2x834qip1px58eTyhNpog">Dear MEXCers,</div><div class="ace-line ace-line old-record-id-LQhtd5xUIoR8xsxEP5xuy1yssEh">To receive important updates and market trend alerts in a timely manner, we recommend that you enable the desktop notifications feature. Please follow the steps below:</div><div class="ace-line ace-line old-record-id-Fv57dv99zo22qqxDLDBuj5h3sjh"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-J5v7dKqkGoLeFXxk57nuJa2EsNb">1. <strong>Visit the Trading Platform</strong>: Open the <a href="https://www.mexc.com/">MEXC official website</a> in your browser.</div><div class="ace-line ace-line old-record-id-MLJvdwK28oTRaVx4igpuW8ILs1g"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-WyU5d3gtBoVhCQxxafGuDdbcsne">2. <strong>Allow Notifications</strong>: When you visit the <a href="https://www.mexc.com/">MEXC official website</a>, a permission request will pop up in your browser (we recommend using Chrome or Edge). Click [Allow] to enable desktop notifications.</div><div class="ace-line ace-line old-record-id-ToNmd8uAToWZJNxQ9S8u23z6smf"><br /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QKaSd37bAoeAXHxcWNvutc6Es9d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202410251638073345Uz7XNC2U5znGC.png" /></div><div class="ace-line ace-line old-record-id-SFW8dG1Mwok4pcxlcOCut2dgs2R"><br /></div><div class="ace-line ace-line old-record-id-doxusB6pCccoDSI6B1S0WF9Jt6f">If the browser does not automatically display the permission request, you can click the button on the left side of the browser's URL bar and check the "Notifications" option to enable desktop notifications.</div><div class="ace-line ace-line old-record-id-NcVHdy3oxopWIzxXebUujYfnsad"><br /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-GE04d2ikpoBEcmxQZAzuJ3mVsPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2024102516380725545BPcvDDdW5Mic.png" /></div><div class="ace-line ace-line old-record-id-OxRRdGyhjo004ex7PLfuR41VsIk"><br /></div><div class="ace-line ace-line old-record-id-ElycdtcxaouBcJxdP1nuiKwAsee">If you have enabled notifications in your browser but are still unable to receive notifications, you can check whether notifications are enabled on your desktop. For example, on macOS: click on [Notifications] - [Google Chrome], check the "Allow notifications" option, and select either [Banners] or [Alerts].</div><div style="text-align:left" class="image-uploaded gallery old-record-id-Omm9dxWnEoTMMuxzqYTuggZespb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241025163807141YXcTFDsWhO9hPm.png" width="560" /></div><div class="ace-line ace-line old-record-id-Y4wzdFx7zoyLh5xWDbmuOVaRsJg"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0ARRgtE7I2w7L4JZUaq3Fk">3. <strong>Receive Real-Time Updates:</strong> Once desktop notifications are successfully enabled, you will receive real-time alerts on your desktop regarding market trends, events, and important updates.</div><div class="ace-line ace-line old-record-id-doxusN0UPOwwNSLDrU69vqhCI6Z"><br /></div><div class="ace-line ace-line old-record-id-Zgvad5y9EoWptsxwy6SuJF8Bsvg">Thank you for supporting our platform! If you have any questions, feel free to contact our customer support team for assistance. Happy trading!</div><div class="ace-line ace-line old-record-id-doxus0nsKHuDug7cVnr6JODMlHe"><br /></div><div class="ace-line ace-line old-record-id-doxus34O3Eeo7ZNCgS5lsG7QQfc">Enjoy trading on MEXC.</div><div class="ace-line ace-line old-record-id-doxusvfOCmZWQyi3bbtXsPsh6ng">MEXC Team</div><div class="ace-line ace-line old-record-id-doxusKQs3kTQr8Fi0J8BT9pJkVe">October 25 2024</div></div><p><br /></p>
Common Reasons for Not Receiving SMS Verification Codes
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 1: </strong>SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 2:</strong> Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones). <strong style="font-weight:bolder">Solution:</strong> Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 3:</strong> SMS gateway congestion or malfunction. <strong style="font-weight:bolder">Solution:</strong> When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 4:</strong> You requested verification codes too frequently. <strong style="font-weight:bolder">Solution:</strong> Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 5:</strong> Poor or no signal in your current environment. <strong style="font-weight:bolder">Solution:</strong> Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Other issues:</strong> Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code. <strong style="font-weight:bolder">Solution:</strong> Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Note:</strong> If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance.</span></span></div><div> </div></div>