# Beginner's Guide

1. WebOpen the MEXC official website and log in to your account. From the profile icon, select Referral. On the referral page, click Invite Friends.You can choose to copy your Referral Code. When new users sign up, they can enter your referral code to complete sign-up with your invitation.Alternatively, you can copy your Referral Link. When new users open this link in their browser to sign up, your referral code will be automatically applied.2. App1) In the MEXC mobile app, tap your profile icon2) Select Referral to open the referral page.3) Tap Invite Friends.4) Choose to copy either your Referral Code or Referral Link and send it directly to the new users you are inviting. You may also select a shareable template and send it to friends instantly.Recommended Reading:MEXC Account Sign-Up Process (App)MEXC Account Sign-Up Process (Web)

1. Sign Up with Email or Mobile NumberOpen the MEXC official website and click the Sign Up button.You can choose to sign up using either your email address or mobile number. Here, we will use email as an example.On the sign-up page, enter your account information and password, then click Sign Up. Passwords are required to have at least 10 characters, including uppercase letters, lowercase letters, numbers, and symbols.Note: If you have a referral code, check the "Enter Referral Code" input field. To learn more about the referral program, please refer to the Inviting Friends to Sign Up on MEXC guide.Drag the slider to complete the puzzle verification. Once verified, you will be automatically redirected to the next screen.Check your email inbox for the verification code sent during registration. Enter the 6-digit code and click Confirm to complete the sign-up process.If you cannot find the verification code in your inbox, spam, or trash folders, click "Haven't received verification code?" to request it again.2. Sign Up with a Third-Party AccountYou may also choose to sign up and log in quickly using a Google account, Apple account, MetaMask wallet, or Telegram account. Here, we will demonstrate using MetaMask Wallet.Click MetaMask Wallet to log in. A signature window will appear. Click Sign to confirm.Next, click Sign Up for a New MEXC Account.You can then choose to sign up with either your email or mobile number. Here, we will use email as an example.Enter your email and password, check the boxes for the User Agreement and Privacy Policy, then click Sign Up.Complete the security verification.Check your email inbox for the verification code sent during sign-up. Enter the 6-digit code and click Confirm to complete the sign-up process.If you cannot find the verification email in your inbox, spam, or trash folders, click "Haven't received verification code

Go to the official MEXC homepage and log in. Then, select Identification from your user icon.Click Switch to institutional verificationOn the Institutional Verification page, you will see a list of documents you need to prepare in advance. This is to prevent situations where incomplete materials disrupt the verification process, causing you to repeatedly exit and re-enter. It is recommended to gather all required documents before clicking the Verify Now button below.MEXC provides reference templates for Board Resolution documents and equity structure materials. You can click Template to download and use them.On the document submission page, you need to fill in detailed information such as Institution Information, Company's Registered Address, and Company's Main Operating Address. After completing the form, click Continue below to proceed with entering institutional member information.On the Member Information page, you need to provide information for the Company Authorizer, Individuals with significant responsibility for managing or directing the entity, and Ultimate beneficiary. After completing the form, click Continue.On the Upload Files page, you can start uploading the documents you prepared before beginning institutional verification. Once all documents are uploaded, review the declaration, check I fully agree with this statement, and then click Submit.After submission, you will enter the Review stage. Please wait patiently. Once approved, your institutional verification will be complete. Note that institutional verification is currently only supported on the web platform.After completing institutional verification, you can increase your account's withdrawal limit to 400 BTC within 24 hours and enjoy additional benefits available to institutional accounts.Recommended Reading:How to Complete Primary KYC VerificationHow to Complete Advanced KYC VerificationCommon Questions About KYC Verification

Web VersionApp Version1. How to Complete Advanced KYC Verification: WebLog in to the official MEXC website. From the navigation bar, click the user icon and select Identification to open the KYC verification page. Under Advanced KYC, click the Verify via Web button.On the Advanced KYC page, you will need to complete two steps: Proof of Identity and Facial Verification.To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then click Start Verification to begin.On the Advanced KYC page, follow these steps to complete verification:Select document information: Choose the appropriate Country/Region (the issuing country of the document) and ID Type.Upload document photos: Take a new picture of or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.Proceed to facial recognition: After confirming all information is correct, click Continue to start the facial recognition selfie verification.Note: The document selection in Advanced KYC depends on your Primary KYC status:If you have not completed Primary KYC, you must reselect Country/Region (the issuing country of the document) and ID Type.If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you will only need to select the ID Type.Check the Data and Privacy box, then click Continue.Allow the app to access your camera for facial recognition verification. Once permission is granted, click Continue to proceed to the next step.Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.During the facial recognition step, choose a well-lit environment and ensure your face is clearly visible, otherwise the verification may fail.Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.2. How to Complete Advanced KYC Verification: App1) Open and log in to the MEXC App, then tap your user icon.2) Tap the Verify button next to your nickname at the top to enter the KYC page.3) Under Advanced KYC, tap Verify.4) Advanced KYC requires completing two steps: Proof of Identity and Facial Verification.To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then tap Start Verification to begin.5) Select the ID Issuing Country/Region and ID Type for your ID, then tap Next.6) Take or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local gallery.After confirming all information is correct, tap Proceed to proceed to the facial recognition selfie verification.Note: The document selection in Advanced KYC depends on your Primary KYC status:If you have not completed Primary KYC, you must reselect the Issuing Country/Region and ID Type.If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you only need to select the ID Type.7) Select your location of residence.8) After completing the ID verification, tap Continue to proceed to the facial recognition selfie.9) Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.During the facial recognition step, choose a well-lit environment and make sure your face is clearly visible, otherwise the verification may fail.Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.Recommended Reading:How to Complete Individual KYC VerificationCommon Questions About KYC Verification

Web VersionApp Version1. How to Complete Primary KYC Verification: WebLog in to the official MEXC website. From the navigation bar, click on the user icon and select Identification to open the KYC verification page. Under Primary KYC, click the Verify via Web button.On the Primary KYC page, follow these steps to complete KYC verification:Select document information: Choose the appropriate Country/Region (the issuing country of the document)and ID Type.Upload document photos: Take or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or select existing ones from your local album.Submit for review: After confirming all information is correct, click Submit for Review to complete your application. The system will review your submission within 24 hours and provide the KYC verification result. Please wait patiently in the meantime.2. How to Complete Primary KYC Verification: App1) Open and log in to the MEXC App, then tap your user icon.2) Tap the Verify button next to your nickname at the top to enter the KYC page.3) Under Primary KYC, tap Verify.4) Select the ID Issuing Country/Region and ID Type for your ID, then tap Next.5) Take a new picture of or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.After confirming all information is correct, tap Submit to complete your application. The system will review your submission within 24 hours and return the KYC verification result. Please wait patiently in the meantime.Note: You may also skip Primary KYC and proceed directly to Advanced KYC.Recommended Reading:How to Perform Advanc ed KYCCommon Questions About KYC Verification 

1. Why is KYC Verification Required?KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.For more information, please see Why is KYC Verification Necessary

Introduction This MEXC Earn Service Agreement (“Agreement”) is a contract between you (“you”, “your” or “User”) and MEXC Global (“we”, “our”, “us” or “MEXC”). It sets out the terms and conditions that governs your use of MEXC’s Earn Product (hereinafter referred to as 'Earn') and related trading services through mexc.com or any of our associated websites, application programming interfaces or mobile applications (collectively the "Platform"). The terms and conditions in this Agreement are supplementary to the User Agreement, Privacy Policy, Risk Disclosure or any such other agreement or publication pertaining to MEXC’s Earn products or related trading services as may be published by MEXC from time to time (collectively, the “Legal Documents”). If the terms in this Agreement vary from that of the Legal Documents, the terms in this Agreement shall prevail. Before you use our Earn products and related services, you should read this Agreement and the Legal Documents, carefully. By using MEXC’s Earn products and related trading services (the “Service” or “Services”), you are deemed to have read, agreed, and fully understood the terms and conditions of this Agreement and the terms set out in the Legal Documents (including any revisions as may be published by us from time to time). If you do not agree to any terms or conditions set out in this Agreement or the Legal Documents, you are hereby advised to cease your use of the Services immediately. By continuing to use the Services, you are deemed to have agreed to the terms and conditions set forth in this Agreement and the Legal Documents in their entirety unconditionally. Please note that certain users residing in specific jurisdictions may not access the Service, which may include North Korea, Cuba, Sudan, Syria, Iran, Mainland China, Singapore, the United States, the United Kingdom, Hong Kong, Russian-controlled regions of Ukraine (currently including the Crimea, Donetsk, and Luhansk regions), Sevastopol, and Canada (altogether referred to as 'Prohibited Countries'). The above list is non-exchausive in nature and may be subject to unilateral changes by MEXC without prior notice to you. Definitions Save as defined below, all terms and references used in this Agreement shall have the meaning given to them in the Service Agreement:“APR” has the meaning assigned to it in Clause 11;“Auto-Earn” has the meaning assigned to it in Clause 16;"Blockchain Network Architecture" means a network of decentralized nodes maintaining addresses and processing transactions in relation to addresses in accordance with the rules set out in their respective protocols."DApps" means apps that are operated by a decentralized Protocol and Blockchain Network Architecture.“Early Redemption” means redeeming your Simple Earn Assets on a date earlier than the Redemption Date;“Fixed Savings” has the meaning assigned to it in Clause 9;“Flexible Savings” has the meaning assigned to it in Clause 9;"On-Chain Earn" has the meaning assigned to it in Clause 9;“Redemption Date” means the last day of the Term;“Term” has the meaning assigned to it in Clause 9; and"Third Party Operators" means the third-party operators who own, control, or otherwise operate the DApps. Service The Service allows MEXC users to deposit their Digital Assets on the MEXC Platform for a fixed or flexible term, so that they may earn Returns. The Earn Service is not a principal-protected product and users risk principal loss (in whole or in part). In subscribing to the Service, you acknowledge, agree and confirm the following:(a) any voting rights that are attached to your Digital Assets shall be assigned or delegated to us during the Term;(b) we may combine your Digital Assets with other user’s Digital Assets;(c) you irrevocably authorize us to deal with your Digital Assets in any way it deems fit to generate the Return rate displayed on the Platform;(a) we have the sole discretion to determine, from time to time, in relation to the Service:(i) minimum amounts of Digital Assets required to be deposited in order to subscribe to the Service;(ii) the fund size of any particular Service;(iii) any redemption period;(iv) any redemption limits;(v) any subscription limits;(vi) any annual percentage rate; and(vii) charge any fees or charges; and(d) you are the legal owner of the Digital Assets that you deposit via the Service and guarantee that the sources of these Digital Assets are legal. You understand and accept the risks that may arise from using the Service and the losses that you may suffer from using the Service, including but not limited to: (a) any loss you may suffer from the risks associated with the inability to trade Digital Assets. You are willing to bear the funding risks and potential financial losses caused by staking the Digital Assets and subscribing to the Service; (b) the expected Returns displayed on the Platform are the theoretical estimates of returns; they are not the actual returns guaranteed or promised by MEXC. Actual Returns may vary from the expected returns. Your final Returns will be based on the actual Returns you receive, which shall be distributed by us in our sole discretion. We do not make any guarantee or promise to the actual Returns that you may receive; (c) price fluctuations of digital assets and their derivatives may cause significant or total losses in a short period of time; (d) technical anomalies may occur, which may delay or prevent you from using the Service or performing related transactions and result in losses of your Digital Assets; (e) market anomalies may occur, which may result in losses of your Digital Assets; or (f) to maintain an orderly market, MEXC is required to add, remove, or change the policies, the terms of this Agreement or other relevant service agreements or terms from time to time. Any changes may benefit or harm individual customers like you. Subscription You may subscribe to a particular Service by depositing, staking or allocating your Digital Assets for either a fixed or flexible period to generate Return from one of the following options:(a) On-Chain Earn: Digital Assets are deposited on-chain with third party DApps.(c) Flexible Savings: Digital Assets are subscribed, with Return accruing from T+1, where T is the day on which the Digital Assets are subscribed. You must stake a full twenty-four (24) hours to qualify for that day’s Return and any withdrawals made before UTC 2:00 forfeit that day’s Return. Any selection you make when subscribing to the Service is final, and cannot be cancelled, revoked or edited. Returns Your Digital Assets may accrual a Return at an annual percentage rate published on the Platform when a subscription is made (“APR”). A tiered-APR may apply, depending on the amount and type of Digital Assets The APR for any particular Service may vary from time to time. Changes to the APR will be published on the Platform. You are responsible for monitoring published rates and are advised to check the Platform regularly. MEXC will not be liable for any losses arising or connected with changes to the APR, whether or not you are aware of the changes. For the avoidance of doubt, historical returns are not indicative of future returns. MEXC does not guarantee that you will receive the interest yield at the APR published on the Platform at the time you subscribe. You agree and accept that any representation concerning possible return at the time you subscribe to the Service is an estimate only and not guaranteed. Actual distributed yield may have slight discrepancies due to calculation rounding or precision errors. Redemption Under Fixed Savings, you may subscribe at any time but are not be able to redeem your Digital Assets until the term subscribed for has expired (“Term”). On expiry of the Term, your principal amount and Return will be credited to you. Under Flexible Savings, you may, at any time, subscribe or redeem your Digital Assets by selecting the redemption option on the Platform. After subscription, Return on your Digital Assets will start accruing from the next day and will be distributed to your Spot Account on a daily basis. You must stake an entire twenty-four (24) hour period to be eligible for payout of daily Return. Auto Reinvest You will automatically Earn your Digital Assets under On-Chain Earn together with the interest earned in the preceding Term, for subsequent Terms (“Auto Reinvest”). Auto Reinvest will commence on the date of a successful subscription to the On-Chain Earn product and continue to be automatically renewed, until a successful Redemption on or before a Redemption Date. MEXC reserves the right to enable or disable the Auto Reinvest function in its sole discretion. Auto-Earn You may opt to Earn your selected idle Digital Assets in your Spot Account into Flexible or Fixed Savings automatically (“Auto-Earn”). Staking will commence immediately when Auto Earn is enabled and occurs daily, until the occurrence of any of the following events:(a) you cancel the Auto Earn before the next staking occurs;(b) the Flexible Savings has been fully subscribed or has reached its subscription limit; or(c) the Flexible Savings has been delisted or removed by MEXC in its sole discretion MEXC reserves the right to enable or disable the Auto Earn function in its sole discretion. On-Chain Earn On-Chain Earn provides a platform which presents on-chain investment and financial projects, which are third-party DApps offered by Third Party Operators on the public blockchains. These DApps are not assessed, managed, or operated by MEXC. Many of them are autonomous, i.e. they operate in a pre-determined condition set out by the Protocol or its source code. We are not affiliated with, and do not endorse these DApps, and we make no representation and/or warranty in relation to these DApps. You should conduct your own independent assessment and due diligence on the DApps before subscribing. We allow you to access DApps via the Service. Any action to stake your Digital Assets is entirely your own and we will only facilitate the Service at your request and instruction. Please note that when you state your Digital Assets, your relationship with the Digital Assets is directly with the DApps and/or the Third Party Operators. When you stake your Digital Assets with DApps, you may earn potential rewards granted by the DApps or the relevant Protocols. Returns are derived from the Protocols. Protocols are environments to which we exercise no control over. We therefore do not have any control on Returns. Any APY displayed are for reference only. You should conduct your own independent due diligence and risk assessment before staking your Digital Assets. In particular, you should review information relating to distributions of Returns, including any information on the actual APY, rewards, incentives, or any other service terms of the DApps or DApps Platforms. Most DApps have a locking period in which you may not make any Redemption. You understand and acknowledge that the DApps are services owned, controlled, or operated by Third Party Operators, not MEXC. We therefore are under no obligation to, and do not ensure or guarantee the redemption of your Assets. You agree and accept that we shall not be liable for any Losses arising from or connected with your ability or inability to Redeem your Assets, or any delay in the redemption of your Assets.Futures Earn You may subscribe to Futures Earn via its associated product page. You must have a valid Futures Account in order to subscribe to Futures Earn. Only certain supported Digital Assets within your Futures Account shall be eligible for enrollment in Futures Earn. After you subscribe to Futures Earn, the balance in your Futures Account will be recorded periodically. The balance shall include any amounts currently used as margin in any outstanding Futures positions you might have at the material time. Distributions paid shall be calculated based on the average of the snapshots taken. Any Distributions from Futures Earn will be credited into your Spot Account.Distribution You understand and agree that between the redemption time and the actual arrival time, you will not be able to make any returns, transfers or other commands to the redeemed Digital Assets. You understand and accept that the actual time for the redeemed Digital Assets to be credited into your Spot Account or Futures Account, as the case may be, may vary or be delayed in some circumstances, including but not limited to events of extreme market volatility, network delays, a significant number of simultaneous instructions to redeem from other users, or any other unanticipated events. The arrival time shown on the website is final and MEXC shall not be liable for any losses caused by any difference in arrival time. Liabilities The Legal Documents set out situations in which you may incur losses or liabilities and MEXC assumes no liability. Without prejudice to those terms, those situations include:Inability to use the Service or make commands or perform trading operations due to failure, delay, interruption, lack of system response, delayed system response, lack or reduction of liquidity in the Service, or other abnormal circumstances;Service suspension for maintenance;Failure to transmit data;Force majeure events or accidents, such as typhoon, earthquake, tsunami, flooding, plague, power outage, war, turmoil, government actions, terrorist attacks, pandemic, epidemic, or other such acts;Service interruption or delay due to hacking, computer virus, technical adjustment or failure, website upgrade, banking issues, temporary closure due to government regulations or other such matters;Losses due to technical problems that cannot be predicted or solved by existing technical forces;Losses due to third parties;Losses due to changes in any Applicable Laws and Regulations, or government, regulatory or law enforcement orders.You agree and accept that the above or any other reasons may lead to abnormal transactions, abnormal market and price fluctuations, market interruptions and other possible abnormal circumstances. MEXC reserves the right and sole discretion to refuse to execute or cancel your commands. You agree and accept that MEXC shall not be liable for any losses caused by the risks described in this Agreement or the Legal Documents (including but not limited to any direct or indirect losses, actual losses or possible loss of profits). Risks of On-Chain Earn The DApps are services owned, controlled, or operated by Third Party Operators. On-Chain Earn simply collects the data from these DApps and presents them to you on the platform. You should be mindful that such a presentation does not indicate nor imply that we have any control or influence over these DApps. With the acceptance of the terms of this Agreement, you acknowledge and agree that the Services carry significant inherent risks, including but not limited to: Smart contract risks. Technologies such as Protocols and smart contracts on the blockchains involve cyber security and technology-related risks. Accordingly, there are risks when you interact with Protocols or smart contracts in On-Chain Earn Service, such as contract vulnerabilities, bugs, hacking incidents, malfunctions, cyberattacks, changes to blockchains or extreme fluctuations, among other risks. We assume no responsibility or liability for any such risks. Disclaimer of Platform Use. We do not assume any responsibilities or liabilities for your use or access of our platform. We cannot and are not obligated to guarantee the outcomes of your use or access of our platform. You agree and accept that you shall solely bear all losses, expenses, costs, damages, liabilities, penalties, charges as a result of your use of our platform, and we shall not be liable for any Losses in connection with your use or access of the DApps, including without limitation, any transactions you dispute. Fees. When you access the DApps, the third-party developed smart contracts or Third Party Operators may charge you handling fees, third-party protocol fees and/or service fees. Any information displayed on On-Chain Earn Service relating to such fees are for your reference only, as we cannot and do not guarantee its accuracy, applicability, reliability, integrity or appropriateness, nor shall we be liable for any Losses that may be caused directly or indirectly by your use of these contents. Security of Assets. You understand and acknowledge that when you invest or state your Digital Assets in DApps, your Digital Assets are invested in DApps over which we have no control or influence. We are under no obligation to, and do not (i) monitor or guarantee the security of your Digital Assets; and (ii) ensure or guarantee the redemption of your Digital Assets, as the DApps are services owned, controlled, or operated by Third Party Operators, not us. You agree and accept that we shall not be liable for any Losses you may suffer as a result of using the Service, including but not limited to loss of your Digital Assets or inability to Redeem your Digital Assets from the DApps. Third Party Terms. You may be subject to terms directly between the DApps / DApps Platforms / Third Party Operators and you with respect to your use or access of the DApps or DApps Platforms (“Third Party Terms”). Any such Third Party Terms are solely between you and the DApps / DApps Platforms / Third Party Operators. We are not a party to any such Third Party Terms, and we disclaim any and all responsibility and/or liability arising from such Third Party Terms. You and the DApps / DApps Platforms / Third Party Operators are entirely responsible for communicating, agreeing to, and enforcing the Third Party Terms. You are solely responsible for reviewing such Third Party Terms before using or accessing any of the DApps or DApps Platforms. Funding Risks. You may suffer Losses from the risks associated with the inability to trade Digital Assets while your Digital Assets are invested or staked in the DApps. You are willing to bear the funding risks and potential financial Losses caused by staking the Digital Assets and using the On-Chain Earn Service. Disclaimers By electing to use any of the Services, you understand and agree that MEXC shall have the right to put the enrolled Digital Assets into protocols and/or smart contracts at MEXC's discretion. In such an event, your enrolled Digital Assets may no longer be held in MEXC's custody. You understand and agree that certain risks may arise from this, and that MEXC shall not be liable for any losses that might result from these risks. MEXC may make known to you where and/or how your enrolled Digital Assets have been placed, but such information may not always be available. MEXC may, from time to time, suspend access to your MEXC accounts, the MEXC Platform, the Service and/or any other MEXC services, for both scheduled and emergency maintenance. MEXC will make reasonable efforts to ensure that transactions on the MEXC Platform are processed in a timely manner, but MEXC makes no representations or warranties regarding the amount of time needed to complete any such maintenance. Although MEXC makes reasonable efforts to update the information on the MEXC Platform, MEXC makes no representations, warranties, or guarantees, whether express or implied, that the content on the MEXC Platform, including information in relation to the Services and any other MEXC Services, is accurate, complete, or up to date. You are responsible for obtaining the data network access necessary to use the Services or any other MEXC Services. You are responsible for acquiring and updating compatible hardware or devices necessary to use the Service, any MEXC Services, the MEXC Platform, and any updates thereto. MEXC does not guarantee that any of the MEXC Services, or any portion thereof, will function on any particular hardware or devices. MEXC Services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications. Despite our efforts to ensure the security of your data and transactions, the risk of unauthorized access, hacking, data loss, or other breaches cannot be completely eliminated. You acknowledge that you bear the risk of any unauthorized access to your account information and any loss of Digital Assets resulting from such security breaches. The field of digital assets is rapidly evolving, and changes in technology may require adjustments to the Services or how you interact with the MEXC Platform. MEXC reserves the right to modify the technology used, the features provided, or the Service requirements based on technological advancements or regulatory changes without prior notice. You agree and acknowledge that we will have no liability to you in relation to any loss, costs or expenses that you suffer as a result of any inability by you to carry out a transaction or any cause beyond our reasonable control and the effect of which is beyond our reasonable control to avoid. You understand and agree that MEXC's aggregated liability shall not exceed the Service fees MEXC received from you. Mandatory Measures You agree and accept that MEXC strictly prohibits unfair trading practices. MEXC reserves the right to exercise control over your account, restrict, suspend or shut down your account in its sole discretion if you engage in any of the following conduct:Market manipulation, price manipulation, insider dealing, market distortion, or any other malicious wrongdoing or behaviour;Participation in any activities that MEXC regards as harmful to the market;Violation of any Applicable Laws and Regulation.Violation of the Legal Documents. In order to eliminate any adverse effects on the overall market, MEXC reserves the right and sole discretion to suspend or terminate your account, use of the Service, or refuse to execute or cancel your commands. MEXC shall not be liable for any losses (including but not limited to any direct or indirect losses, actual losses or losses of possible profits) incurred in connection with the above measures. Indemnification You shall take every possible measure to protect MEXC from any damages arising out of your use of the Service or other actions related to your MEXC account. You agree to indemnify, hold harmless and promptly defend MEXC and MEXC’s affiliates and associates (including our and their respective agents (if any) and the shareholders, directors, officers and employees of MEXC and MEXC’s affiliates and associates) (each an “Indemnified Party”) from and against any and all losses arising from or in connection with any claims, losses, liabilities, damages, judgments, penalties, fines, costs and expenses of whatever kind (including professional fees and reasonable attorney’s fees) which may be suffered or incurred by any of the Indemnified Party arising out of or related to your use of the Service or other circumstances set out in the Legal Documents. Reminder By using our Services, you are deemed to have agreed to manage the potential risks thereof by your own, assess the value and risks of investment in Digital Assets, and bear the possible financial risks of losing all your investments. You are deemed to have agreed to take into consideration your own financial conditions and risk tolerance capacity before conducting any margin trading, and you clearly recognize the risks of Digital Assets investment. You understand that you may make profits or sustain losses when engaging in margin trading in Digital Assets. The Risk Reminder in this Agreement does not list all risks involved in margin trading of Digital Assets. You are hereby advised to have a clear understanding of this, and please be reminded that such investment may involve high risks and prudent investment is recommended. We are not your broker, dealer, intermediary, agent, or advisor. You acknowledge and agree that we do not have a fiduciary relationship with or fiduciary duty towards you in connection with any transactions, decisions, or other activities you undertake when using the Services. We do not provide investment or financial advice of any kind, and no communication or information provided to you by us is intended as, or should be construed as, advice of any kind. All transactions are executed based on the parameters of your order instructions. All information displayed are for informational purposes only and do not constitute recommendation or endorsement of any kind. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation, and you alone shall be solely responsible for any Losses therefrom. No Financial Advice You acknowledge that your use of our Services on our Platform is entirely voluntary conduct of yours based on your own economic situation and your knowledge of the relevant risks, both of which are not related to us and any third party in any manner whatsoever. All dealings with you as undertaken by us will be on an “execution-only”, “non-advised”, and "as-is" basis. You are to rely on your independent judgment for your investments and you are not entitled to ask us to provide you with any investment advice relating to any transactions. MEXC does not, and is under no obligation to, provide you with any investment advice. Language This agreement is written in English. Although translations in other languages of this agreement may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this agreement and any other translations thereof, the English language version of this agreement shall prevail. 

1. Feature OverviewIf you did not enter a referral code when signing up for your MEXC account, you can use the Self-Service Referrer Linking feature to manually link a referrer.2. When Can You Use the Self-Service Referrer Linking Feature?1) Only accounts that signed up within the past 72 hours are eligible to link a referrer. 2) Only main accounts can link a referrer; sub-accounts are not supported.Reminder: Please contact Customer Service promptly for help if you receive a system message stating, "Your account does not support self-service referrer linking. Please contact Customer Service for assistance."3. Filling Instructions1) On the Help Center page, click to enter the Self-Service Referrer Linking page. You can complete the linking by entering either the referral code or the UID of the referrer.If the referral code or UID you entered does not exist, the system will display the message: "This referrer does not exist. Please try again."Please confirm the information with your referrer and ensure that the linking is completed within 72 hours of signing up for an account.If a referrer signed up for an account after you (the referee), the system will be unable to establish the referral relationship. According to the platform's referral policy, only referrals where the referrer signed up before the referee are supported.If your account shares the same identity information as the referrer, the referral relationship cannot be established.2) Click Confirm Linking to complete the process automatically.Please Note: This will link a referrer to your account, not the friends you invite. This cannot be changed later. Please proceed carefully.3) Once the linking is complete, you can go to My Invites→ My Referrer to view the referrer's information. 

If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.1. Submit an Application to Lift Risk Control RestrictionsTo access the document submission page:Navigate to the Official MEXC Homepage → click Help Center → select Account Risk Review → proceed to the document submission portal.Upon clicking the Apply button, the system will automatically redirect you to the upload page to complete the required steps.Please upload the required documents as instructed on the page.To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:All submitted documents must be authentic, clear, and unobstructedSupported file formats: JPG, JPEG, PNG, PDF. Each file must not exceed 10 MBA maximum of 9 files can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.If the system prompts you to upload proof of source of funds, please refer to the Proof of Funding Source Documentation Requirements for guidance.If you encounter any issues during the submission process, feel free to contact MEXC online Customer Service for assistance.2. Document Review & Risk Control Analysis ProcessOnce you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:Document Review PhaseThe review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the Account Risk Review section on the official website to track your progress.Risk Control Analysis PhaseEach account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.You can view the estimated analysis duration on the Account Risk Review page. This timeframe is for reference only and reflects the current system estimate.During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.3. Completion of Risk Review & NotificationOnce your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.

When undergoing KYC verification on MEXC, there may be instances where verification fails. Below are some possible explanations and solutions: How to Check KYC Verification Results:After submitting your KYC verification information, MEXC will send the results via email. If your KYC verification failed, an email explaining the reasons will be sent to the email address you used to sign up for MEXC. You can also check KYC verification results by clicking to visit the identification page.Why KYC Verification Might Fail and How to Resolve It:No.Common Reasons for Failure Possible Causes / DescriptionSolution1 The document information is invalid or incomplete. Please ensure that your full name or portrait photo and other details are clear and visible, or submit another type of document. The document photo is blurry or some information is unreadable, preventing the system from verifying it. The document is of a type not supported by MEXC. Ensure the document photo is clear and visible, especially key information like your name and photo, or retake and upload another valid document. MEXC only supports the following document types: ID card, passport, driver's license.2 This document has already been used to verify the maximum number of accounts.The document has already been used for multiple accounts, exceeding the number of accounts allowed by the platform. Submit a new document that hasn't been linked to other accounts, or use another valid document type. 3The document has expired. Please submit another type of document.The document submitted has expired and is no longer considered valid by the system. Upload a valid, unexpired document to ensure successful verification.4Screenshots or photocopies are not supported. Please submit the original document.The uploaded document is a screenshot or a photocopy, not a clear photo of the original document. Ensure that you upload a clear photo of the original document. Screenshots or photocopies are not supported.5Document information is incomplete. Key information on the document (such as name, document number) is not fully visible, and the system cannot verify it.。Retake and upload a complete photo of the document, ensuring all necessary information is visible. 6Discrepancy between primary and advanced KYC verification information  The information provided in primary and advanced verification does not match, causing the system to deny verification.Verify and ensure primary and advanced verification information is consistent, especially key details like name and document number. Other Things to Consider:Image Format and File Size: Ensure that the uploaded files meet the platform's required formats (such as JPG, PNG, JPEG) and file size limits (image size should not exceed 5 MB) to avoid upload failure.Photo Background and Lighting: We suggest taking document photos in a well-lit environment, avoiding glare, shadows, or blurriness to ensure the system can clearly recognize all information. How to Resubmit KYC Verification:Before resubmitting, carefully review the [Why KYC Verification Might Fail and How to Resolve It] table above and prepare the relevant supporting documents. Make sure your device and camera are ready and that you are in a well-lit environment. Web: Click [User Icon] → [Identification] → [Verify via Web/Verify via App].App: On the homepage, tap the top left [User Icon] → [Verify] → [Verify/Verify Again].   Still Need Help?If you are still unable to pass KYC verification after trying the above solutions, please contact online customer service or submit a support ticket for further assistance. Our customer service team can provide you with more detailed guidance.