How to Report Stolen Funds Transferred into an MEXC Account
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>If you have been a victim of online theft, and the stolen funds were transferred to an account on MEXC, you can click on [<a href="https://www.mexc.com/support/requests/report">Report Abnormal Funds</a>] to submit a report ticket and provide the following information:</div><p> </p><div>1. Detailed timeline and explanation of the incident.</div><div>2. A screenshot/video of the withdrawal from your account's wallet for MEXC to confirm that you are the owner of the compromised wallet.</div><div>3. Transaction details, including the compromised wallet address and the MEXC address that received the stolen funds.</div><div>4. All blockchain TxIDs involved in the circulation, along with explanations (please provide TxIDs with redirect links):</div><div>For example, TxID of the transaction from wallet address A to wallet address B: XXX </div><div>TxID of the transaction from wallet address B to MEXC account address: XXX</div><div> </div><div>Notes：</div><div>1. Based on the provided information, MEXC may temporarily freeze any assets suspected of being stolen in order to ensure the security of the assets.</div><div><div><div>2. To keep the assets frozen, you must submit a ticket through [<a href="https://www.mexc.com/support/requests/report">Report Abnormal Funds</a>], and a law enforcement request must be submitted within 48 hours. Please use the following link to submit a law enforcement request, and the platform will process your request promptly:</div><div><div> a. Law Enforcement Request Submission Link: <a href="https://www.mexc.com/support/requests/legal">https://www.mexc.com/support/requests/legal </a></div><div> b. If law enforcement requires more time to submit the request, MEXC may, at its discretion, extend the freeze period after you provide a valid police report receipt.</div></div></div></div><div> </div><div>After receiving a valid law enforcement request ticket, MEXC will directly cooperate with law enforcement officers to address the stolen funds and attempt to resolve your case as much as possible. Please note that MEXC may not be able to share detailed information about the investigation with you. You can contact the law enforcement department directly for the latest updates.</div><p> </p><p> </p><p>MEXC</p><p>December 31, 2023</p></div>
Stolen Asset Handling Process
<div>If your crypto assets have been stolen, defrauded, or transferred to MEXC by someone else through illegal means, you may file a report to MEXC through the following process:</div><ol style="list-style-type:decimal"><li><div>You must complete KYC verification on MEXC or provide proof of identity.</div></li><li><div>You must provide supporting documents that are sufficient to prove that the reported address/account is associated with your crypto assets, including but not limited to: screenshots of your digital wallet/account transfer history, transaction ID, transfer address, and a detailed text description of the case.</div></li><li><div>MEXC will temporarily freeze the relevant assets or accounts if the supporting documents submitted by you are genuine and sufficient.</div></li><li><div>You must provide proof of police acceptance of the case within 48 hours of submitting the supporting documents. If you fail to provide the appropriate proof, MEXC will unfreeze the frozen assets or accounts as appropriate.</div></li></ol><div>You must ensure that the information you provide to MEXC is true and legal, otherwise you will bear the corresponding responsibility and consequences arising from it.</div><div>If a law enforcement officer requires assistance from MEXC, he/she may submit a mutual legal assistance (MLA) request via the following method:</div><p> </p><ul style="list-style-type:disc"><li>Visit the MEXC Law Enforcement Online Request System<a href="https://www.mexc.com/law-enforcement"> </a>：<a href="https://www.mexc.com/support/requests/legal">https://www.mexc.com/support/requests/legal</a></li></ul><div><strong style="font-weight:bolder">Please note</strong> that when submitting an MLA request, you need to provide the identification of the law enforcement officers associated with the case together with a legally valid MLA. The MLA must clearly state the information to be inquired about or other matters with which you need assistance.</div>
[Issue Escalation Application] Guide
<div><h3 class="heading-3 ace-line old-record-id-NWFSdM5kuog1xlx9yfXu1vvosrf">1. Please click [Submit Application] to access the submission page for this application.</h3><div style="text-align:center" class="image-uploaded gallery old-record-id-X9IPdcTupopQXSxURznu378GsKy"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309954UOzv5ePla7QIHx.png" /></div><div class="ace-line ace-line old-record-id-OPPhd6kaQoJdNVxJgsOumQxesUa"><br /></div><h3 class="heading-3 ace-line old-record-id-GWU7d5LsXofpJtxJ7idulSRzsPc">2. Please enter the details for this application as per the prompts displayed on the page.</h3><div class="ace-line ace-line old-record-id-GtKId01NFoSZxwx50w5uE3flsSb">A. <strong>Instructions for Filling in Trading-Related Applications</strong></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-QdoRdMZMfoyPyaxs1h5uUEe8sib"><div>Trading Pair: Please select the trading pair involved in this application on the application page.</div></li><li class="ace-line ace-line old-record-id-NlzmdXnXAoptZYxNdA1ukVXZseg"><div>Trading Order Screenshot: Please locate the relevant trading order for this application on the MEXC official website or MEXC App and upload a screenshot of the trading order.
How to locate the trading order:
App: On the homepage, tap on the user icon in the upper left corner - [Transactions].
Web: Visit the official MEXC website, log in, and click on [Orders]. Alternatively, click <a href="https://www.mexc.com/orders/spot?tab=deal">here</a> for quick access.</div></li><li class="ace-line ace-line old-record-id-RKKfduZc2otJnTxofhHuNGWTskd"><div>Issue Description: Please describe the issue for this application, including but not limited to the situation, the time of occurrence (please specify your time zone), and the platform used (App/Web).</div></li><li class="ace-line ace-line old-record-id-DCrKdBjPSoOkrTxGrJUumjuhsch"><div>Relevant Screenshots/Videos: Please upload screenshots or videos relevant to the issue.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-C8ImdUwVVoZTyWxQtCNu4lGwsSd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309874Bv5500FPgIbTLM.png" /></div><div class="ace-line ace-line old-record-id-CrbAdcqUmoS40exo6UCuDWtOsRc"><br /></div><div class="ace-line ace-line old-record-id-QooIds0g3oHvEKxDlRnu3ks5s2g"><strong>B. Instructions for Filling in Information for Event-Related Applications</strong></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-F6OhdQjoco5VWEx2YX7ubHYgsOb"><div>Event Link: Please input the link to the event involved in this application.</div></li><li class="ace-line ace-line old-record-id-EHzKd44bwo5hSOxfY4UuCZiHsXb"><div>Completed Event Tasks: Please fill in the list of relevant tasks you have completed, including the task names and descriptions.</div></li><li class="ace-line ace-line old-record-id-JuG7dOO15o6QxnxhRCquLX6XsDd"><div>Issue Description: Please describe the issue for this application, including but not limited to the time you participated in the event (please specify your time zone) and any prompt messages on the page when claiming rewards.</div></li><li class="ace-line ace-line old-record-id-Nn2ZdkWxjoi5OJxGdHkuOyzKsKo"><div>Relevant Screenshots/Videos: Please upload screenshots/videos of the reward records involved in this application.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-LUIgdGx69ovb7txrodoukv7AsHc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309859EpT2XULVfLFwBH.png" /></div><h3 class="heading-3 ace-line old-record-id-TiBDdIxZioT79UxGhkzuMGims9e">3. <strong>Viewing History Records</strong></h3><div class="ace-line ace-line old-record-id-XZWGdY0XsolXiaxDzpeuK58jsjg"><br /></div><div class="ace-line ace-line old-record-id-AlhVdS5q4oBCilx5ZnUuTY5Lszn">Clicking [Submission History] allows you to check the review progress of the current application and the results of past applications.</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-VCPPdIVUooFZqdxotDZuehQiscf"><div>If the application review is in progress, MEXC will provide relevant explanations in the application status and notify you via email.</div></li><li class="ace-line ace-line old-record-id-XWNNdhIBJotBa3xOfVau4vCAsee"><div>If the application is rejected, MEXC will provide explanations in the application status. Please carefully read the reasons for the rejection. If you still want to submit the application, feel free to contact MEXC's online customer service at any time. <strong>We will do our best to assist you!</strong></div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-UTRmdwrsEoumZlxx4s4upjghs1d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309601Ec3MDbM3xvZGLo.png" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-NlOudQmTootgGTxISxNum9QNsSe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250325215309379TpI9R0pe0bEGVY.png" /></div><h3 class="heading-3 ace-line old-record-id-NjvjddKmOoTjMMxu2GuurrDrs1e">4. Important Notes</h3><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-RVWKdcuiNoY9VjxInofuozXKsfe"><div>To efficiently address your issue, please ensure that the information you provided is as accurate as possible. </div></li><li class="ace-line ace-line old-record-id-J7hrdNL4voKNsfxoAzZujF8Bsi0"><div>After you submit the application, the MEXC Customer Service representative will complete the review within 1 business day (estimated). The result of your application will be notified to you via email, so please check your inbox. Additionally, you can also check the review result through the submission history.</div></li><li class="ace-line ace-line old-record-id-J6I2dvYPqoXdSix16hEuYVtYsad"><div>Please note that the application link is only valid for a limited time. If the link has expired but you still need to submit an application, feel free to contact MEXC's online customer service at any time. <strong>We will do our best to assist you!</strong></div></li></ul></div><p><span class="lark-record-clipboard"></span></p>
What is Proof of Reserves?
<div><div class="ace-line ace-line old-record-id-doxustICH1ZVRgWiVpOROAe3cmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the cryptocurrency space, Proof of Reserves (PoR) is a transparency mechanism used to demonstrate that a crypto exchange or custodial platform holds sufficient reserve assets to fully back its users' deposits. The primary goal of PoR is to address trust issues by ensuring that customer assets stored on the platform are secure, and that the platform is not misusing funds or engaging in opaque financial practices.</span></div><div class="ace-line ace-line old-record-id-doxus5Ug4fuQh4iiWaTumWQ6hLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZGpBdLYA3oiivbxoorRuojB8skt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Advantages of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusUn3FgOqD3a6CO3rnXBVYdP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6NqdU5gvoFO2Zxg9pauulbtsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Enhanced Trust</strong>: Users no longer need to rely solely on the platform's claims. Instead, they can independently verify the platform's asset holdings using cryptographic methods.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NNC8dPwFsowG1axUuZmuk5Pzshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Prevents Misuse of Funds</strong>: PoR ensures that the platform cannot misuse customer assets for improper activities such as high-risk investments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JIead4XPooT52hxkOgcucp7YsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Improved Transparency</strong>: By making on-chain reserves publicly visible, PoR increases operational transparency and bolsters public confidence.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HNeod8z7ooIlRBxA6yJueVlls0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Privacy Protection</strong>: The use of Merkle Trees allows individual users to verify their own balances are included in the reserves, without exposing other users' data.</span></div><div class="ace-line ace-line old-record-id-doxusLzkGazPoy9DcpuFJgITFbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DUupd1HJ6o2bw0x2XyRuHXKJsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How Proof of Reserves Works</strong></span></h2><div class="ace-line ace-line old-record-id-doxusq9ya6ttfeMw7jd6NC1DVWb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-JphVdK16Ro40z9xIMRsuilQpsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Merkle Tree Verification</span></h3><div class="ace-line ace-line old-record-id-doxusSzjSoVAI96kkowtjgbdgdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GB8fdN2vGoikCpxqXoVudkK3s4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">A Merkle Tree is a cryptographic data structure that enables efficient verification of large datasets while preserving individual user privacy. Each user can verify that their own balance is included in the reserve data without revealing information about other users.</span></div><div class="ace-line ace-line old-record-id-doxus4zDLCFqVfCfTnxub063HUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RRQDd6Eu7o1LywxkNreuIqPNsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><em>Note:</em> A Merkle Tree is a binary tree made up of nodes, where each leaf node represents a piece of user data (such as account balance), and each non-leaf (internal) node is the hash of its two child nodes. These hash values are generated using a cryptographic hash function, which guarantees that even the smallest change in the underlying data will produce a completely different hash. This property makes Merkle Trees ideal for detecting tampering or inconsistencies in large datasets.</span></div><div class="ace-line ace-line old-record-id-doxusGsjZm8Pjo99YBi6Gc9wkPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NI2LdtfjdoIkkZxnh0tuWTlDsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 Disclosure of Custodial Assets</span></h3><div class="ace-line ace-line old-record-id-doxusUmv0BNhZPCcOeq7TlgnhUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FTd2dqQa9oQVN0xJUAvuf7Jwsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must publicly disclose its on-chain custodial wallet addresses to demonstrate the total amount of assets it holds. Users can independently verify whether these addresses contain sufficient funds by using a blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus3uIVs2j7lHvarvqJR7rBed"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YcLEduorxowhBrx0ilBuJhers2b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">As early as February 2023, MEXC <a href="https://www.mexc.com/announcements/article/15832975979801">officially launched its Proof of Reserves system</a> and publicly released its custodial wallet addresses. This allows users to verify the platform's on-chain assets at any time.</span></div><div class="ace-line ace-line old-record-id-doxusgpnnL9tteNl9MVjPSnLhKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRf8dttqqo8tqWx6BUau4vKWszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 Verifying Reserves Exceed Liabilities</span></h3><div class="ace-line ace-line old-record-id-doxusRMu1q9d0zHPNl7Hxy0xM9n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AzK9dg0nooqrJ0xCW7juXyRvsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must demonstrate that the amount of publicly disclosed assets (reserves) exceeds the total user deposits (liabilities). This verification is typically conducted by third-party auditing firms or through open-source tools to confirm the relationship between assets and liabilities.</span></div><div class="ace-line ace-line old-record-id-doxussR4G3MUSLWG7cXfPG6n3gd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LKeHdFTzgo4bp3xAmU5ueotGsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC maintains a 1:1 reserve ratio for all user assets on the platform, ensuring that your funds are fully backed and well-protected. Additionally, the platform includes USDT, USDC, BTC, and ETH wallets in its audits, with on-chain data made available for public verification.</span></div><div class="ace-line ace-line old-record-id-doxusMiCbvuu7hoPfObSHllQAOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus6vMB7mVRlGAS5A3wjp05kf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120438806LJeomk7GUVeC4O.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusMUfHIxPguyRxx4AOth7qEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EmcIdPVdBogiinx4VtDugP7psed"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Limitations and Areas for Improvement of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusyO6Dy0Rbk7Q0d5SxIuAAB3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HwxNdn848osRpjxHRPAuCYuBsBd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>On-chain assets only</strong>: Proof of Reserves typically verifies only blockchain-based crypto assets. It cannot account for off-chain liabilities such as fiat deposits, loans, or other financial commitments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XGLGd9X7koKhJbx3wZDu1btpsUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Inability to verify liabilities accurately</strong>: If a platform falsifies its user liability data, PoR alone cannot independently confirm the authenticity of those liabilities.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-In4ydxkjnoWJlqx3VsiuQA14s8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Reliance on external auditors</strong>: The process often depends on trusted third parties to validate its integrity, which reintroduces the very trust assumptions PoR aims to reduce.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-TRhrdqPdSorOesxHmOBuDO9ysge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Lack of real-time updates</strong>: PoR is usually presented as a static snapshot, meaning it may not reflect the platform’s asset and liability status in real time.</span></div><div class="ace-line ace-line old-record-id-doxusxcXk6AK1vzzTRHWYgYnzEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E8S7dMOlLoD0XexJhPRun2fssra"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Proof of Reserves is an important tool for enhancing transparency and user trust in the cryptocurrency industry. While it is not a perfect solution, the combination of on-chain data, audit tools, and user-side verification helps reduce the risk of fund misappropriation or fraud by platforms. As a result, it plays a key role in pushing the industry toward greater transparency and security.</span></div><div class="ace-line ace-line old-record-id-doxusklKPsQNqLBwSpalPn72etf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ta2pdxkK2oJ8AaxLSlpueyJWsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Safeguarding user assets is MEXC's core mission. MEXC protects your funds through real-time risk monitoring and stands ready to offer full, immediate compensation in the event of any platform-related losses. The platform ensures asset security through three key measures:</span></div><div class="ace-line ace-line old-record-id-doxusahSiTpADyZAC2DGMgiHaDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ONgNdQEZ4oO2IuxrTwyupXEzsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1) Reserve Ratio Over 100%</strong>: Transparent and secure reserves eliminate concerns about liquidity crunches.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Be3cdKxk2o7FBjxJ9yTuwNJQsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2) Secure Asset Storage</strong>: Assets are stored using a hybrid system of cold and hot wallets to ensure maximum security.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BFtcdRy3woHVCvxGX43u5QHnsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3)</strong><strong><a href="https://www.mexc.com/learn/article/17827791511087"> Insurance Fund for Futures</a></strong>: Covers losses that exceed margin levels, giving you greater peace of mind while trading.</span></div><div class="ace-line ace-line old-record-id-doxusSoyCY0tQpa00CIwjsu8Zuc"><br /></div></div>