How to Improve Account Security
1. Enhance Password Security
1.1 Password Setup
Please create a complex and unique password. To ensure security, your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, or one special character. Avoid using easily guessable or personal information (such as your name, email, birthday, phone number, etc.).
Examples of weak passwords to avoid: lihua, 123456, 123456abc, test123, abc123.
1.2 Password Change
We recommend changing your password regularly to enhance account security, ideally every 3 months. Each time you change your password, use a completely new one.
Additionally, please keep your password strictly confidential. Do not share it with anyone. MEXC staff will never ask for your password under any circumstances.
2. Link Google Authenticator
Google Authenticator is a time-based one-time password (TOTP) tool launched by Google. You need to scan a barcode or enter a key provided by MEXC using your phone. Once added, the app generates a 6-digit verification code every 30 seconds. After successful linking, you will need to enter this 6-digit code every time you log in to MEXC.
Google Authenticator Setup Guide: Linking Google Authenticator
Important Notes During Linking:
- Entering the wrong verification code 3 times will trigger the message: "Too many incorrect codes."
- After 5 failed attempts, the system will send you a notification via SMS, on-site message, and email to alert you to check your account security.
If you encounter issues during setup, try the following:
1) If your phone has multiple Google Authenticator accounts, ensure you're using the code linked to your MEXC account email.
2) Make sure your phone time is synchronized with the standard time zone.
3) Some phones may require a restart after linking before verification works properly.
4) Before scanning the QR code, make sure your camera is enabled and the app has camera access.
5) Every time you unbind and rebind Google Authenticator, a new key and QR code are generated—please make sure to save the latest key.
3. Set Up an Anti-Phishing Code
An anti-phishing code is a user-defined string that helps identify whether an email or website claiming to be from MEXC is legitimate. If you've set up an anti-phishing code and receive an email from "MEXC" that does not display this code, it may be a phishing attempt.
Anti-Phishing Code Setup Guide: How to Set an Anti-Phishing Code on MEXC