<div>Last Updated: Jul 30, 2025</div><div> </div><div>This MEXC P2P Appeal Handling Rules (the 'Rules') form part and parcel of the MEXC P2P Service Agreement (the 'Service Agreement'). By subscribing to or using MEXC P2P, you acknowledge that you have read, understood and accepted all of the terms and conditions in these Rules and the Service Agreement, and you acknowledge and agree that you will be bound by and will comply with the terms contained herein.</div><div> </div><div>All terms and references used in these Rules and which are defined and construed in the MEXC User Agreement (the “User Agreement”) or the Service Agreement, but are not defined or construed in these Rules, shall have the same meaning and construction in these Rules.</div><div> </div><div><strong>Overview of the Dispute Settlement Procedure</strong></div><div>A user (Buyer or Seller) may initiate an appeal related to a P2P Order. MEXC Customer Service ("MEXC CS") will mediate to resolve the dispute. All parties are required to provide accurate, timely evidence when requested.</div><div> </div><div>The Rules are as follows:</div><div> </div><div><strong>Appeals by the Buyer</strong></div><div> </div><div style="text-align:left"><strong>1. Seller does not release Digital Assets after payment is made by Buyer</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Seller refuses to release Digital Assets intentionally and requests to cancel the Order, including for price-related reasons.</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:left">If the Buyer has paid the correct amount from a payment account matching the verified name on their MEXC account, and the Seller refuses to release the Digital Assets (e.g. due to disagreements regarding the price), MEXC CS will contact both parties and allow the Seller to respond within a given timeframe.</div><div>If no response is received within this timeframe, MEXC CS will manually release the Digital Assets to the Buyer — provided that the price falls within the acceptable deviation range defined below.</div><div style="text-align:left">A price deviation is considered acceptable if:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>For orders of 1,000 USD or less, it is within 10% below the market price; or</div></li><li style="text-align:left"><div>For orders exceeding 1,000 USD, it is within a 5% deviation threshold.</div></li></ul><div>If the price is outside this range, the Digital Assets will not be released. Instead, MEXC CS will require the Seller to refund the full payment. The order will only be canceled after the refund is completed and confirmed.</div><div style="text-align:left">If the Seller refuses or delays the refund without valid justification, the Digital Assets will be released to the Buyer.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>b.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Seller fails to release the Digital Assets to the buyer in a timely manner or within a stipulated timeframe.</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><u>If the Buyer has completed payment in real-time payment method</u></div><div>MEXC CS will contact the Seller and request the release of Digital Assets within a given timeframe.If the Seller fails to respond or release the Digital Assets within this timeframe, MEXC CS will manually release the Digital Assets to the Buyer.</div><div> </div><div><u>If the Buyer hasused a non-instant payment method</u></div><div>MEXC CS will contact the Seller and request that the Seller release the Digital Assets within 2 working days.</div><div>If payment has not arrived, the Seller must contact MEXC CS and submit valid supporting documents (e.g., bank statements).</div><div>If the Seller does not contact MEXC CS within the 2 working days provided, it will be assumed that the payment has been received, and MEXC CS will release the Digital Assets to the Buyer manually.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>c.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Seller delays release of Digital Assets due to sensitive words in the Buyer’s payment remarks</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>MEXC CS will contact the Seller and request either a refund or the release of the Digital Assets. If a refund is initiated, the Buyer shall bear any related fees.</div><div>Once the Digital Assets are released by the Seller, the Seller shall be solely responsible for any consequences arising from the release. MEXC shall not be liable for any losses or damages resulting therefrom.</div></td></tr></tbody></table></div><div><strong>2. Overpayment</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Overpayment by Buyer</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>MEXC CS will contact the Seller and request a refund of the excess amount. The Seller will be given a timeframe to respond, based on the case.</div><div>If the Seller refuses or fails to respond, MEXC CS will review the case and may freeze the Seller’s P2P access and assets until the issue is resolved.</div><div>In cases where the Seller is unable or unwilling to provide a refund, MEXC shall not be held liable for the Buyer's mistake. Refunds are handled on a best-effort basis. MEXC reserves the right to suspend users who are uncooperative during the dispute process.</div></td></tr></tbody></table></div><div style="text-align:left"><strong>3. Order cancelled after payment</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer completes the payment but the order is cancelled — either by system timeout or by mistake</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:left">MEXC CS will review the submitted evidence. If payment is confirmed, CS will contact the Seller and request a refund within 24 hours.</div><div style="text-align:left">If the Seller refuses or does not respond, MEXC CS may freeze the Seller’s P2P access and assets until the issue is resolved.</div><div style="text-align:left">If the seller refuses to refund, MEXC is not liable for any loss resulting from the transaction. Users who are uncooperative during the process may be suspended or permanently restricted.</div></td></tr></tbody></table></div><div><strong>4. Out of the norm requests</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Seller makes any out of the norm requests (e.g. requesting social media accounts, extra verification, additional fees, or asking the Buyer to provide contact details)</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Additional verification</strong></div><div>If the Seller requests extra verification (e.g. screenshot of payment, selfie with ID), this must be clearly stated in the ad's trading terms before the order is placed. If the request was disclosed and the Buyer agrees, the trade can proceed. If the requirement was not disclosed or the Buyer refuses, MEXC CS will cancel the order.</div><div> </div><div><strong>Other out-of-policy requests</strong></div><div>If the Seller makes requests that violate platform policy (e.g. asking for contact details, social media accounts, or charging extra fees):</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>The Buyer may cancel the order and report the Seller.</div></li><li style="text-align:left"><div>MEXC CS will cancel the order and issue a formal warning.</div></li><li style="text-align:left"><div>Repeated or severe violations may lead to suspension or permanent ban from MEXC P2P.</div></li></ul></td></tr></tbody></table></div><div><strong>5. Offensive remarks and verbal attacks</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User used offensive language during the transaction.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a user uses offensive or abusive language in chat, comments, or communication with MEXC CS, their access to MEXC P2P may be suspended.</div><div>Repeated violations may result in permanent ban and account restrictions.</div><div>Disciplinary actions are determined at the discretion of MEXC CS, based on the severity and frequency of the behavior.</div></td></tr></tbody></table></div><div><strong>6. Fraudulent acts or behaviour during the transaction</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User committed fraudulent acts or behaviour during the transaction.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Users who have committed fraudulent acts or behaviour will have their access to MEXC P2P disabled permanently. All advertisements published by the fraudulent user will be removed.</div><div>If the fraudulent acts or behaviour herein mentioned causes or is likely to cause a party to suffer any losses or damages, MEXC CS has the right to freeze or take any other appropriate action on the perpetrator's assets, including setting-off any available assets against the losses or damages suffered or is likely to be inflicted upon the wronged party.</div><div>MEXC reserves the right to determine the nature and/or substance of any act or omission which may constitute fraudulent acts or behaviours.</div></td></tr></tbody></table></div><div> </div><div><strong>Appeals by the Seller</strong></div><div> </div><div style="text-align:left"><strong>1. Payment not received</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The buyer has not paid but clicked [Mark as paid] or [Transferred, Next]</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer fails to make the payment, does not provide valid proof of payment (e.g. an untampered receipt from anofficial banking app/website), or cannot be reached within the given timeframe:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will cancel the order, and the Digital Assets will be returned to the Seller.</div></li><li><div>If this occurs three times or more, the Buyer’s P2P access may be partially or permanently restricted due to repeated violations.</div></li></ul></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>b</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer claims that payment has been made but Seller did not receive funds</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer provides valid proof of payment, but the Seller claims the funds were not received:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will contact the Seller and allow up to 2 working days for the Digital Assets to be released.</div></li><li style="text-align:left"><div>If the Digital Assets are not released within the given timeframe, MEXC CS may manually release the Digital Assets to the Buyer.</div></li><li style="text-align:left"><div>If the Seller believes that payment was not received, they must contact MEXC CS with supporting documents.</div></li><li><div>Failure to do so will be considered confirmation that payment was received.</div></li></ul></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>c</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer paid to an account that is not accessible by the Seller</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer transfers funds to an account that the Seller claims is inaccessible (e.g. a blocked, loan, or closed account), MEXC CS will first verify whether the Seller had clearly stated the correct payment method on the order page.</div><div>Only the payment method details displayed on the system-logged order screen are considered valid and binding. Any instructions shared via chat messages, auto-replies, ad terms, or external messengers will not be treated as official.</div><ol start="1" style="list-style-type:decimal"><li><div>If the payment was made to an incorrect account due to the Buyer’s error:</div><ol style="list-style-type:lower-latin"><li><div>The Seller must submit valid supporting evidence within a given timeframe to prove that the funds were not received (e.g. confirmation of account block, proof of loan account, or a bank letter), or refund the payment to the Buyer.</div></li><li><div>If the Seller fails to provide the required proof in time, MEXC CS will consider the funds as received and complete the order in favor of the Buyer.</div></li></ol></li></ol><div> </div><div>If the Buyer transfers funds based on information that contradicts the official payment method shown on the order page (e.g., chat instructions, ad terms, auto-replies, or external messengers), and this results in the Seller being unable to receive the funds, the Buyer will be held fully responsible. In such cases, the order may be canceled, and MEXC CS will not consider unofficial instructions as valid grounds for appeal.</div><div> </div><ol start="2" style="list-style-type:decimal"><li><div>If the Buyer transfers funds exactly according to the payment method shown on the order details page, but the Seller had shared different instructions in chat, trading terms, or through external messages that led to failed receipt of funds, it will be considered the Seller’s mistake. In such cases, MEXC CS will release the Digital Assets in favor of the Buyer.</div></li></ol><div> </div><div>MEXC CS will only recognize payment method details visible on the order page as valid.</div><div style="text-align:left">Repeated violations by either party may result in permanent suspension from MEXC P2P.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>d.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer violated payment terms (e.g. payment from a third-party account or multiple payments under one order)</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Seller does not release the Digital Assets due to payment violations, such as a third-party payment or multiple transactions under the same order:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will request the Buyer to provide valid refund details (e.g. account name and number matching the original payment) within a specified timeframe.</div></li><li style="text-align:left"><div>Once valid refund details are received, MEXC CS will allow the Seller a defined timeframe to complete the refund.</div></li><li style="text-align:left"><div>If the Buyer fails to respond or does not provide valid refund details within the given timeframe, MEXC CS will cancel the order in the Seller’s favor.</div></li><li style="text-align:left"><div>If the Buyer provides valid refund details, but the Seller fails to refund within the required timeframe, MEXC CS will proceed with releasing the Digital Assets to the Buyer.</div></li></ul></td></tr></tbody></table></div><div> </div><div style="text-align:left"><strong>2. Underpayment by Buyer</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer underpaid for the Order.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer pays less than the full order amount:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will ask the Buyer to pay the outstanding amount within a given timeframe. Any extra transaction or refund fees must be covered by the Buyer.</div></li><li style="text-align:left"><div>If the Buyer fails to respond or refuses to pay, MEXC CS will instruct the Seller to refund the amount received.</div></li><li style="text-align:left"><div>If the Buyer underpaid and the Seller already released the Digital Assets, MEXC CS will still request the Buyer to complete the payment. If the Buyer refuses, the Seller is responsible for the loss.</div></li></ul><div>Uncooperative users may face P2P suspension, and MEXC is not liable for any resulting losses.</div></td></tr></tbody></table></div><div><strong>3. Malicious buying behavior</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer repeatedly places orders without intent to pay.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a Buyer is found to be placing orders with no intention of completing payment — including actions intended to abuse the system by triggering the locking of the Seller’s Digital Assets, market manipulation, or other abusive behaviors — MEXC CS will investigate the case.</div><div>Once confirmed, the account will be permanently suspended from MEXC P2P with no right to appeal. Additional platform restrictions may apply based on the severity of the abuse.</div></td></tr></tbody></table></div><div><strong>4. Seller's account becomes blocked after receiving payment from Buyer</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Seller's account becomes blocked after receiving payment from Buyer.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Seller’s account becomes blocked (e.g. frozen or locked) after receiving the Buyer’s payment, the Buyer’s access to MEXC P2P will be suspended, and withdrawal of Digital Assets will be temporarily disabled until the issue is resolved or both parties reach a mutual agreement.</div><div>Within 72 hours of receiving a request from MEXC CS, the Seller must provide evidence that the account block was caused by the Buyer’s actions (e.g. fraud report, chargeback, or bank dispute). The Buyer is required to fully cooperate and provide all necessary documentation to support the resolution process.</div><div>If the Buyer fails to cooperate or submit required documents within the given timeframe, their MEXC P2P access will be permanently disabled, and their withdrawal rights may be restricted.</div></td></tr></tbody></table></div><div><strong>5. Seller released crypto without confirming payment</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Seller released crypto without confirming payment</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a Seller releases crypto without confirming that full payment has been received in their account, they bear full responsibility for any resulting loss. MEXC will not intervene or be liable for unrecoverable funds.</div><div>If the Buyer is unresponsive or refuses to cooperate, MEXC CS will suspend the Buyer's access to P2P services, and the Seller may escalate the case to law enforcement.</div><div>Sellers are strongly advised to verify receipt of funds before releasing any assets.</div></td></tr></tbody></table></div><div><strong>6. Offensive remarks and verbal attacks</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User used offensive language during the transaction.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a user uses offensive or abusive language in chat, comments, or communication with MEXC CS, their access to MEXC P2P may be suspended.</div><div>Repeated violations may result in a permanent ban and account restrictions.</div><div>Sanctions are applied based on the severity and frequency of the behavior, at the discretion of MEXC CS.</div></td></tr></tbody></table></div><div><strong>7. Fraudulent acts or behaviour during the transaction</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User committed fraudulent acts or behaviour during the transaction.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Users who have committed fraudulent acts or behaviour will have their access to MEXC P2P disabled permanently. All advertisements published by the fraudulent user will be removed.</div><div>If the fraudulent acts or behaviour herein mentioned causes or is likely to cause a party to suffer any losses or damages, MEXC CS has the right to freeze or take any other appropriate action on the perpetrator's assets, including setting-off any available assets against the losses or damages suffered or is likely to be inflicted upon the wronged party.</div><div>MEXC reserves the right to determine the nature and/or substance of any act or omission which may constitute fraudulent acts or behaviours.</div></td></tr></tbody></table></div><div> </div><div><strong>Disclaimers</strong></div><div> </div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>MEXC is not responsible for any losses in assets resulting from a user's failure to follow instructions from MEXC within the stipulated timeframe.</div></li><li style="text-align:left"><div>MEXC is not responsible for any assets losses resulting from any trades conducted privately outside of MEXC P2P. All P2P transactions must be conducted exclusively through the MEXC P2P platform. MEXC and all users are prohibited from engaging in or supporting private transactions outside the platform. MEXC will not be held liable for any such activity.</div></li><li><div>MEXC shall not be held liable for user-initiated errors, including but not limited to fraud by either the Seller or the Buyer, payments to incorrect accounts, failure to follow platform instructions, or any arrangements made off-platform.</div></li><li><div>MEXC is not responsible for any losses arising from the use of incorrect or third-party communication channels, including but not limited to Telegram, WhatsApp, email, or phone calls. Users must conduct all communication related to P2P transactions and customer support exclusively through official tools integrated into the MEXC P2P platform. MEXC does not provide support or authorize any transactions conducted via external messaging platforms.</div></li><li><div>MEXC reserves the right to take disciplinary action and/or any other actions MEXC deems appropriate and/or is in the best interest of MEXC or its user(s), including temporary or permanent suspension, against any user who attempts to manipulate the system, mislead Customer Support staff, defrauding the platform or other users, or exploit platform loopholes.</div></li></ol><div> </div><div><strong>General Terms</strong></div><div> </div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>MEXC retains the rights to final interpretation and application of the terms and conditions prescribed under these Rules and the operations thereof.</div></li><li style="text-align:left"><div>MEXC reserves the right to refuse processing disputes related to orders created more than 18 months ago. The reopening of appeals will be determined at the sole discretion of MEXC on a case-by-case basis.</div></li><li style="text-align:left"><div>MEXC reserves the right to change these Rules from time to time for any reason. Access to MEXC P2P is subject to these Rules, the Service Agreement, and the Legal Documents, as they are amended from time to time and published on MEXC's website.</div></li><li style="text-align:left"><div>These Rules have been drafted in English. Although translations in other languages of this document may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this document and any other translations thereof, the English language version of this document shall prevail.</div></li><li><div>All decisions made by MEXC CS in the resolution of disputes are final and not subject to further appeal, unless explicitly stated otherwise in these Rules.</div></li><li><div>Users are expected to regularly review the updated version of these Rules. Continued use of MEXC P2P following any changes shall be deemed as acceptance of the revised Rules.</div></li><li><div>MEXC may monitor and log user activities for the purpose of compliance, dispute resolution, and fraud prevention. By using MEXC P2P, users agree to such monitoring as part of platform usage.</div></li></ol><div> </div><div> </div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Feature Overview</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you did not enter a referral code when signing up for your MEXC account, you can use the </span></span><a href="https://www.mexc.com/support/bind-inviter"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Self-Service Referrer Linking</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder"> </strong>feature to manually link a referrer.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. When Can You Use the Self-Service Referrer Linking Feature?</strong></span></h2><p><br /></p><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Only accounts that signed up within the past 72 hours are eligible to link a referrer.</span></span></div><p> </p><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Only main accounts can link a referrer; sub-accounts are not supported.</span></span><br /><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reminder:</strong> Please contact Customer Service promptly for help if you receive a system message stating, "Your account does not support self-service referrer linking. Please contact Customer Service for assistance."</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Filling Instructions</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) On the </span></span><a href="https://www.mexc.com/support"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Help Center</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page, click to enter the </span></span><a href="https://www.mexc.com/support/bind-inviter"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Self-Service Referrer Linking</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page. You can complete the linking by entering either the referral code or the UID of the referrer.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145207V0Va9kNb2VB4OH.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the referral code or UID you entered does not exist, the system will display the message: "<strong style="font-weight:bolder">This referrer does not exist. Please try again</strong>."</span></span><br /><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Please confirm the information with your referrer and ensure that the linking is completed within 72 hours of signing up for an account.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145857M9Y73jI1eelSzq.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If a referrer signed up for an account after you (the referee), the system will be unable to establish the referral relationship. According to the platform's referral policy, only referrals where the referrer signed up before the referee are supported.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145780KHreQ5bW9136MD.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your account shares the same identity information as the referrer, the referral relationship cannot be established.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145031ZMK9ScTIQxr9r5.png" /></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Click <strong style="font-weight:bolder">Confirm Linking</strong> to complete the process automatically.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Please Note: This will link a referrer to your account, not the friends you invite. This cannot be changed later. Please proceed carefully.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142146648xbZw8VTEr6SVtK.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Once the linking is complete, you can go to </span></span><a href="https://www.mexc.com/invite"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">My Invites</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">→<strong style="font-weight:bolder"> My Referrer</strong> to view the referrer's information.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507301421466869qYayhBCuTPaWn.png" /></div><div> </div></div>
<div><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Check Whether the Deposit Channel is Open</strong></span></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more details on deposit/withdrawal suspensions, refer to: <a href="https://www.mexc.com/announcements/article/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Check the Blockchain Network Status</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue. </span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343128mt0TKsVMjor6bg.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343114WxXg3QRn2zejOM.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Check the Number of Blockchain Confirmations</strong></span></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you would like to learn more about blockchain confirmation requirements, please refer to <a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342389lj6ppkWHU6xOF6.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. Check for Deposit Records in Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a href="https://www.mexc.com/announcements/article/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If there is no related deposit record in your account, you may proceed to submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. Other Common Solutions for Uncredited Deposits</strong></span></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241723424268mhHczJ1EegHnR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In this case, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343869Q9Yz8GuxQwj6UN.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342364fOfaKq2EkEcMad.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, TON, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a href="https://www.mexc.com/announcements/article/17057846626969">How to Fill Out the Uncredited Deposit Return Application</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To learn more about Memo/Tag requirements, refer to <a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342815nK8W7bkR84mOZ8.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" /></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the event of a deposit not being credited, you can also submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-doxusSTnfGeMDSEyhSOyPpGEo1b"><br /></div></div>
<p> </p><div><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-SWNqdmj6aomJ1axYdaru0sadsWe"><div>This event is only open to users who did not have a MEXC account within 7 days prior to participation and who hold an active on-chain wallet address.</div></li><li class="ace-line ace-line old-record-id-D36Zdl4AooSHx5xjak1utCsXsAm"><div>Each on-chain wallet address can be linked and verified with only one MEXC account, and each address/account is eligible to claim the reward only once. The linked address cannot be changed once the deposit is complete for address verification.</div></li><li class="ace-line ace-line old-record-id-TMm8d0RTgoIFABx0QFqunznFsGf"><div>Eligible deposits must be made in crypto listed on MEXC. The deposit must meet a minimum of 100 USDT, calculated based on the real-time exchange rate.</div></li><li class="ace-line ace-line old-record-id-VlGEdNcJCoH5OJxvyHNuQLUmsuc"><div>Rewards vary by wallet address. Participants are categorized into different tiers based on on-chain activity, asset holdings, and other factors. Each tier corresponds to an exclusive title and reward amount. In general, the more active and well-funded a wallet is, the greater the reward it may receive.</div></li><li class="ace-line ace-line old-record-id-LLhNdMbqZoZtCxxWupduP9xNsqe"><div>Rewards are limited and will be distributed on a first-come, first-served basis until the prize pool is depleted.</div></li><li class="ace-line ace-line old-record-id-FqSXdboynoLxRqxEvhEu41c3sLh"><div>Position airdrop rewards will be distributed within 24 hours after the risk review is complete, while Futures bonuses will be distributed within 7 calendar days after the event ends.</div></li><li class="ace-line ace-line old-record-id-B0YxdlMlToEZIcxSUKPueiPps6T"><div>After receiving the position airdrop, the user may open either a long or short position under Isolated Margin mode in BTCUSDT, with 50x leverage and a position value equivalent to the value of the airdrop. However, if the user already holds an open position in the selected trading pair, they must close the existing position before the airdrop can be used.</div></li><li class="ace-line ace-line old-record-id-AvjHdRZycobTlhxUyaAusMwwsWd"><div>Futures bonuses from this event are valid for 14 days after being credited. Futures bonuses may be used as margin for Futures trades and to offset trading fees, losses, and funding fees. While bonuses cannot be withdrawn, users may withdraw any profits generated from trades funded by bonuses. Please read the <a href="https://www.mexc.com/learn/article/usage-instructions-for-futures-bonus-position-airdrop-and-vouchers/2">Futures Bonus Usage Instructions</a> before using them.</div></li><li class="ace-line ace-line old-record-id-M0KIdRSoyo2K5FxQepguCwr7sHf"><div>All participating users must strictly abide by the MEXC Terms of Service. MEXC reserves the right to disqualify any participants who engage in dishonest or abusive activities during the event, including bulk-account registrations to farm additional bonuses and any other activities in connection with unlawful, fraudulent or harmful purposes.</div></li><li class="ace-line ace-line old-record-id-NrsNdzXpqo6oZ0xgZIQu3KsBsaf"><div>MEXC reserves the right to modify the terms of this event without prior notice. </div></li><li class="ace-line ace-line old-record-id-LDMndhDXGoXrqdxjHknupECfsnb"><div>MEXC reserves the right of final interpretation for this event. If you have any questions, please contact the Customer Service team.</div></li></ol></div> <br />
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Introduction to the Uncredited Deposit Return Application</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your digital asset deposit to MEXC has not been credited, you can submit an </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Uncredited Deposit Return Application</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> form. MEXC's Customer Service team will make every effort to recover the funds for you.</span></span></div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. When to Apply for Fund Recovery</strong></span><br /><br /></h2><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Uncredited Deposit Return Application FAQ</strong></span></h2><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.1 How long does the Uncredited Deposit Return Application take?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 60 days, depending on the difficulty of the return.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></span></h3><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Progress Tracking: You can check the status on the </span></span><a href="https://www.mexc.com/support/deposit-recovery/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Application History</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.5 Is the service fee fixed?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your case is ultimately deemed unrecoverable or if you cancel the application, the service fee will not be refunded.</span></span></div><div> </div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Note:</strong></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1）We cannot guarantee that funds will be recovered in all cases.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></span></div><div> </div></div>
<p><br /></p><div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Filling Guide</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the MEXC </span></span><a href="https://www.mexc.com/support"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Help Center</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page, click the <strong style="font-weight:bolder">Uncredited Deposit Return Application</strong> button.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211722033636tu6z9iFEOwgzG.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Select the reason that matches your situation based on the options shown on the page, then click <strong style="font-weight:bolder">Next</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202771bXvvf6S25wD3JN.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Fill in the required information as shown on the page, such as the deposit token, deposit network, deposit amount, MEXC deposit address, and deposit TxID. After completing all fields, click <strong style="font-weight:bolder">Submit Application</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once submitted, your return application will enter the initial review stage, which is expected to be completed within 1-2 days.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174744335Xh80xRNfMJOcd7.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.1 Form Field Descriptions:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1) Deposit Crypto</strong>: Please enter the exact name of the token you deposited to help verify the transaction details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2) Deposit Network</strong>: Be sure to fill in the correct deposit network based on the transaction hash (TxID/TxHash). If you're unsure which network was used, please check with the platform from which you initiated the withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3) Deposit Quantity</strong>: Enter the amount shown on the blockchain explorer (up to 41 characters, including up to 22 digits before the decimal and 18 after). This amount is for reference only. Our Customer Service team will process your request based on the actual amount reflected in the TxID. Please refer to the final result.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4) MEXC Deposit Address</strong>: Provide the receiving address displayed in the transaction hash (TxID/TxHash), which is your MEXC account's deposit address. This address is usually labeled as the "To Address" or "Receiver Address" in the transaction details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5) Deposit TxID</strong>: The deposit transaction hash (TxID/TxHash) is the unique identifier of your blockchain transaction. Only enter the TxID. Do not submit website links or any other information. Be sure to copy the TxID directly from the withdrawal platform, and avoid entering any URLs.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211722021737sW8TSexIWejOd.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.2 How to Enter the TxID for the TON Token on the TON Network:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Go to the</span></span><a href="https://tonviewer.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Tonviewer</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block explorer and enter your TxID, then click <strong style="font-weight:bolder">Find</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, you may input the TxID in the search bar like this: TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172203284XoDD6woixgyzox.png" /></div><div><br /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Find the transaction record where the funds were sent to the MEXC address, and click the corresponding letter. For example, click the letter <strong style="font-weight:bolder">F</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201936p5KNdlV0dMeaxH.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Under the <strong style="font-weight:bolder">Account</strong> section, locate the <strong style="font-weight:bolder">Tx hash</strong> and <strong style="font-weight:bolder">Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example: 81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202613X2dVQG1EBG93k6.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.3 How to Enter the TxID for Other Tokens on the TON Network:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Go to the </span></span><a href="https://tonviewer.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Tonviewer</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> block explorer, enter your TxID, and click <strong style="font-weight:bolder">Find</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, input the TxID in the search bar like this: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0</span></span><br /><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202969YwZrvVdreJU5gY.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Find the transaction record where the tokens were transferred to the MEXC address, and click the corresponding letter following <strong style="font-weight:bolder">Jetton Internal Transfer</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, click the letter <strong style="font-weight:bolder">D</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201739nvssr525MTjOa3.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Under the <strong style="font-weight:bolder">Account</strong> section, locate the <strong style="font-weight:bolder">Tx hash</strong> and <strong style="font-weight:bolder">Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202310Hk1XiEqnVXfLoY.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Supplementary Information Submission</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your application passes the review, MEXC Customer Service will disclose the original return address to you. Please verify whether the return address is correct.</span></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the address is correct, click <strong style="font-weight:bolder">Confirm returning to this address</strong>, and your funds will be returned to that address.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the address is incorrect or cannot receive funds, click <strong style="font-weight:bolder">Cancel Application</strong> and contact online Customer Service to provide the correct return address information.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Please note:</strong> MEXC does not support refunds for unsupported tokens or deposits made to MEXC's hot wallet address. Only returns to the original sending address are supported.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201601T2x7vWziBJGLUR.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once you click <strong style="font-weight:bolder">Confirm returning to this address</strong>, it means you have verified that the address is valid and correct. If the returned funds cannot be successfully received at this address, <strong style="font-weight:bolder">MEXC will not be held responsible</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202389A4zbG5Mx8VeCRB.png" /></div><div> </div></div>
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When using MEXC for deposits or withdrawals, you may occasionally encounter a “Deposit/Withdrawal is suspended” status. See the example below for reference:</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820544027779D0DNIY7lDgu5.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Check Current Deposit/Withdrawal Status on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">To provide users with real-time visibility into the status of deposit and withdrawal services, MEXC offers a dedicated monitoring page.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Users can enter the name of a specific token in the search bar to quickly view its current deposit and withdrawal status. Additionally, by enabling the <strong style="font-weight:bolder">Show abnormal networks only</strong> filter, they can efficiently identify tokens experiencing service disruptions.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439389eAHJLAqKTqfuo6.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Common Reasons for Temporary Suspension of Deposits/Withdrawals on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Blockchain Network Maintenance: When the underlying blockchain network is undergoing an upgrade or maintenance, the exchange must temporarily suspend related services until the network stabilizes. Deposits and withdrawals will resume once normal operations are restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Wallet Maintenance: In cases where the project team releases a new version or the platform performs node upgrades, MEXC may need to update its wallet infrastructure. Maintenance periods may vary across platforms. Once wallet services are restored, deposit and withdrawal functions will be re-enabled.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Deposits Temporarily Disabled: For certain tokens, MEXC may not support deposit functions at specific times. Depositing such tokens during this period may result in unrecoverable or permanently lost assets. Users are strongly advised to confirm the token status before proceeding.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Suspension at Project Request: At the request of the token’s project team, due to either technical or strategic considerations, MEXC may temporarily suspend deposits and withdrawals for the token. The timeline for resumption will depend on the project's progress and coordination with the platform.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Project Upgrades:When a project undergoes a contract migration or protocol upgrade, MEXC will suspend deposit functions as a security precaution. Services will resume once the upgrade is complete and verified.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Cross-Chain Bridge Issues: For multi-chain tokens that utilize cross-chain bridges (e.g., deposits on Chain A and withdrawals on Chain B), disruptions or maintenance affecting the bridge service may result in the temporary suspension of related deposit and withdrawal features. These will be restored once the cross-chain functionality is stable.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. What to Do When Deposits or Withdrawals Are Suspended Due to Wallet Maintenance</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">During periods of deposit/withdrawal maintenance, if you have not yet initiated a transaction, you may choose an alternative network to complete your deposit or withdrawal. For example, as shown in the image below, if SHIB deposits on the SOL network are suspended, you can instead use the BSC or ETH networks.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205440225sGS0UJSM3KiouQ.png" /></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Important: Do not initiate a deposit during maintenance, as this may result in the loss of your assets. You can click the <strong style="font-weight:bolder">Network Resumption Reminder</strong> button on the page to receive a notification via email and in-app message once the network is restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have already initiated a deposit, please be patient. MEXC will be able to assist with any uncredited deposits for the affected token only after the deposit channel has resumed.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439743sVEXoPpiCvgWrP.png" /></div><div> </div></div>
<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br /></div></div>
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">There are two confirmation stages in the deposit crediting process:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718105836214xZG2MDayGlVVwx.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.</span></span></div><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Advantages of Pre-Crediting:</strong></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.</span></span></div></li></ul><div><br /></div></div>
<div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What is a Crypto Deposit?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">A crypto deposit refers to the process of transferring digital assets, such as </span></span><a href="https://www.mexc.com/price/BTC"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Bitcoin (BTC)</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, </span></span><a href="https://www.mexc.com/price/ETH"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Ethereum (ETH)</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, or </span></span><a href="https://www.mexc.com/price/tether"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">USDT</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, from an external wallet or platform to your MEXC account via a blockchain network.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you already hold crypto assets on another wallet or platform, here's how to deposit them into MEXC:</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-deposit-crypto-to-the-mexc-platform-app/1">How to Deposit Crypto to the MEXC Platform (App)</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-deposit-crypto-to-the-mexc-platform-website/1">How to Deposit Crypto to the MEXC Platform (Website)</a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Important Notes Before Depositing Cryptocurrency</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) When selecting the transfer network, ensure that the network you choose matches the withdrawal network from the sending platform. For example, if you select the ERC-20 network on MEXC, you must also select ERC-20 on the withdrawal platform. Using the wrong network may result in permanent loss of funds.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Before proceeding, verify the token contract address. Make sure the contract address of the asset you are depositing matches the token contract address supported by MEXC. Otherwise, your funds may be lost. You can click the end of the contract address shown on the token page to view the full address.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105158204a4enJwnRAXTHkk.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Some cryptocurrencies require a minimum deposit amount. If the deposited amount is below the required minimum, it will not be credited and cannot be refunded.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) You can choose to deposit tokens into either your Spot Account or Futures Account. Once the deposit account is set, all future deposits will be credited to the selected account by default. If the asset cannot be credited to your Futures Account, it will be automatically deposited into your Spot Account.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507171051574445B7wTP4Jev0B5g.png" /></div><div><br /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) After initiating a deposit, confirmation by blockchain network nodes is required. The confirmation time may vary depending on the network congestion and the specific blockchain.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Pre-Crediting</strong>: Once the required number of confirmations is reached, the asset becomes available for trading or internal transfers. However, it cannot be withdrawn or externally transferred at this stage.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Credited Successfully</strong>: Once the required number of confirmations is reached, the asset is available for withdrawal and all transfer operations.</span></span></div></li></ul><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105157647mj5Slxhse4klTY.png" /></div><div><br /></div></div>