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Help & FAQ

Issues in Spot Trading

16 mars 2020

#Spot

1. Why can't I enter the buy/sell amount? Please make sure that you have a sufficient amount in your account. If the amount is insufficient, you cannot enjoy the transaction. 2. I only bought USDT, why can't I trade? The USDT you purchase in fiat trading will be put into your fiat account, you need to transfer them to your spot account before you trade. 3. Where can I see my transaction records? Your transaction record can be seen in your "Orders"-"Currency Order"-"Historical Orders". 4. Why can't I see all my transaction records? At present, you can only see your transaction records for nearly a month in your account. If you need to inquire more transaction records, please submit an application through online customer service, and we will send it to your registered mailbox in about 3 working days. 5. Why is my transaction record different from my order record? The transaction is usually divided into multiple partial transactions, please check the total amount, it should be the same as the amount you placed. 6. Is there a market order method for currency trading? At present, we do not have a market-based pending order for currency trading, and all require you to manually enter the price and quantity for pending orders. 7. What is the innovation zone? Tokens in the innovation zone often belong to a category with relatively large price fluctuations. Compared with the mainboard market, the products in the innovation zone are also more risky and require a careful operation. It is worth mentioning that the tokens in the innovation zone are limited in time and not inconvenient. If the tokens in the innovation zone return to normal fluctuations, it is possible to move to the mainboard for trading at a later stage after the volume rebounds. Announcement notice. 8. How should I add my frequently used trading pairs? You can search for the token you want in the search bar on the right, and click the "☆" next to add a favorite. 11. How should I read the introduction of this project? On the web page, you can click on the transaction pair on the left side of the page to check the "XXX data" below, and on the mobile terminal, you can click on the transaction pair and view the introduction in the "currency details" in the drop-down page. 12. Why are the percentage in the daily line rising and the decline in the Kline showing? Because the percentage change in the daily line is calculated at 0 points, and the Kline in the daily line is updated at 8 points. 13. Can't the app's trading interface set the parameters of technical indicators? The parameter setting of the technical indicators on the App side is under development, so stay tuned. 14. How should the moving average be selected on the web? You can click "⚙" in the market trading interface and the "Indicator" button next to it to make a selection. 15. How to set the night mode on the mobile App interface? You can click on the avatar in the upper left corner to enter the "My" interface and turn on the night mode next to the "⚙" button. 16. Can the exchange set up red and green? The web page can be set to go up and down, click the "⚙" button on the trading interface to set. 17. When is the daily trading volume of MEXC calculated? It starts at 16:00 (UTC) every day. 18. When did the MEXC increase or decrease start to be calculated? It starts at 16:00 (UTC) every day. 19. When did the daily K-line chart of MEXC start to update? Updated every day at 00:00 (UTC). Please feel free to contact live customer service:

What is Stop-Limit Order?

27 december 2019

#Beginner's Guide

"Stop-Limit" order is a kind of pre-set order that users are able to pre-set stop price, limit price, and buy/sell amount. When the latest trading price reaches the stop price, the system will automatically place the order at the limit price to order book.Definition Stop price: Upon the latest traded price reaching the stop price, the pre-set order will be executed. Limit price: The price that the user enters to buy/sell the cryptocurrency. Amount: The amount that the user enters to buy/sell the cryptocurrency. For Example: The market price of BTC is now lower than 45,000 USDT. A user believes the price of 43,000 USDT is an important resistant position. If the market price breaks 45,000 USDT mark, there will be a bullish trend. Therefore, the user could set the stop price at 43,000 USDT and limit the price at 45,200 USDT. This function exempts users from physically observing the market all 24 hours.Note: If the price experience high volatility, the stop-limit order may fail to be concluded.How to place stop-limit order? Place order: Select "Stop-Limit", set the Stop price at 40,000 USDT and Limit price at 396.3 USDT and the amount of 0.00998 and click "Buy BTC". <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230546576lpfQzmG8ziSmqR.png" alt="Screenshot_2021-08-20_at_9.24.29_PM.png" style="max-width:100%;height:auto" />Order review: After the order being placed, you can check the order record under "Stop-Limit". <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230548062ELT2Q0DNKvWBXW.png" alt="Screenshot_2021-08-20_at_9.25.37_PM.png" style="max-width:100%;height:auto" />History record: After the stop-limit order is concluded or cancelled, you can check history records at "Orders" >"Spot" > "Stop-limit". <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230549577O7OpCXsvRyUGu5.png" alt="Screenshot_2021-08-20_at_9.30.45_PM.png" style="max-width:100%;height:auto" />

How to Join PoS?

16 augusti 2019

#Beginner's Guide

Step 1: Login > My Asset <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304282306578905GxOiZYGFzmCGn.png" alt="mceclip0.png" style="max-width:100%;height:auto" />Step 2: Choose the currency available for “PoS” and click “Join PoS”Note: Now DASH, VSYS, ZEL, PCX, IMG and BHD are now first included in the PoS program. (More currencies will be included at a later stage.) <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230659397amJUhKod2vPzyC.png" alt="mceclip1.png" style="max-width:100%;height:auto" />Step 3: After you click “Join PoS”, a popup will tell you the minimum amount required for PoS, estimated yearly staking yield rate, etc., please read it carefully. If you agree, tick the box and click “Confirm”.Note: Please ensure your minimum holding≥minimum amount required for PoS. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230700794VWfzgUr6ppxUwJ.png" alt="mceclip2.png" style="max-width:100%;height:auto" />Step 4: After click “Confirm”, you join the PoS program successfully. If you want to check your income, you can go to “Fund Record”>”Mine pool income”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230702221vYjlMjMO7ZzVKv.png" alt="mceclip3.png" style="max-width:100%;height:auto" /> Note: 1. The specific yield rate and yield distribution time are subject to the rules in the popup when you click “Join PoS”.2. Take “your earnings will start to be counted 2 days after you join PoS” as an example. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230703738vjpbPRJnNCZG01.png" alt="mceclip5.png" style="max-width:100%;height:auto" />3. You can quit PoS at any time by click “Quit PoS”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230705111EwX7aPxL8UzAHc.png" alt="mceclip4.png" style="max-width:100%;height:auto" />Note:1. The estimated yearly staking yield rate is about to be adjusted according to the real earnings of the staking pool.2. Your holdings will be recorded several times each day, and the minimum holding will be used to count your earning.3. Trade/withdrawal of the currency that you join PoS is available at any time. i.e. the asset when you join the PoS program is not locked.4. If the recorded amount of your holding is less than the minimum amount required by PoS program, it then quits automatically.

How to Download IOS APP through TestFlight?

10 augusti 2019

#FAQ

Sometimes, MEXC APP (IOS) may go wrong and become unavailable. How to solve such a problem? MEXC recommend users to download the MEXC APP through TestFlight. Hint: Please uninstall your MEXC APP before download. Step 1: Copy the link below and open it via “Safari”.<ul style="list-style-type:disc"><li> https://m.mexc.la/mobileApp/testflight</li><li> https://apple.itunesdeveloper.com/index.php/Download/testflight.html?code=ni5sc</li></ul><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230711794cPirwd4PIVNxgQ.png" alt="mceclip0.png" width="353" height="85" style="max-width:100%;height:auto" />Step 2: Click “View in APP Store” and download “TestFlight”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230713289UABpHqte4EZIgP.png" alt="1.png" width="240" height="404" style="max-width:100%;height:auto" /> Step 3: Click “Open” and “Continue”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230714765pUPsjgndDRiFRi.png" alt="2.png" width="224" height="397" style="max-width:100%;height:auto" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230716298RIfUYTFoSxjxre.png" alt="3.png" width="247" height="392" style="max-width:100%;height:auto" />Step 4: The page will skip to TestFlight automatically, and then click “INSTALL”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230717690WhoXoz5o6Y7I6C.png" alt="4.png" width="374" height="119" style="max-width:100%;height:auto" />Step 5: Click “Next Step” & “Start Testing” & “Agree” button. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230719099KezUEDRKaEjvCv.png" alt="5.png" width="280" height="443" style="max-width:100%;height:auto" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230720486C4n0wx8PW2kFyq.png" alt="6.png" width="290" height="457" style="max-width:100%;height:auto" /> Congratulations, you have installed MEXC App successfully ! Hint:1. Updating: If there is any new version, you can update it directly through TestFlight.2. In case of failure of the new version, you are able to switch to the old version.<img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230721849hcdzj2TejWIU9q.png" alt="mceclip4.png" style="max-width:100%;height:auto" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230723225rx2OxXSsYBU2DL.png" alt="mceclip6.png" style="max-width:100%;height:auto" /> <div id="gtx-trans"><div> </div></div>

How to Set Anti-phishing Code?

6 augusti 2019

#Beginner's Guide

Step 1: Login> “User Center”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230730899wSF6Ic35QybPRh.png" alt="mceclip0.png" style="max-width:100%;height:auto" />Step 2: Click “Anti-phishing code”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304282307322726PdCgI2GCkUenM.png" alt="mceclip1.png" style="max-width:100%;height:auto" />Step 3: Create your anti-phishing code. (Numbers, characters, or combination of numbers and characters) <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230733682WIRa2DjkNdKb8G.png" alt="mceclip2.png" style="max-width:100%;height:auto" />Step 4: When you receive an email, please check whether there is the anti-phishing code you have set on the upper side of the email.If not, it is not an official email sent by MEXC. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230735033BpGs7moyTHcU05.png" alt="mceclip3.png" style="max-width:100%;height:auto" />