Uncredited Deposit Return Application - Filling Guide
1. Feature Introduction
Suppose your digital asset deposit to MEXC has yet to be credited. In that case, you can submit the [Uncredited Deposit Return Application] form, and customer service will attempt to return your assets to you.
- After submission, the review is expected to be completed within 1-2 business days, and the results will be notified via email/in-app notification. Please wait patiently.
- Depending on the complexity of the uncredited deposit issue, asset returns may take 3 to 22 business days. Please refer to the page prompts and customer service notifications.
- Due to the additional technical and manpower support required to return wrongly deposited assets, we may charge you a certain fee based on the situation. Please refer to the page prompts and customer service notifications for details.
2. Under what circumstances can one apply for return via self-service?
(1) Your deposit status is shown as "Confirmed"/"Successful" on the blockchain explorer and meets the required confirmation number for deposit, but still has yet to be credited.
(2) You did not fill in / incorrectly filled in the [Memo/Tag] identifier during deposit, resulting in deposit not being credited.
(3) You deposited a crypto not supported by MEXC or used a network not supported by MEXC for deposit.
(4) You used special methods such as contract transfer / cross-chain transfer during deposit, resulting in deposit not being credited.
Gentle Reminder: If you are unsure about the reason for the uncredited deposit, please submit this application, and we will promptly verify the situation for you and notify you of the review results.
3. Filling Guide
Deposit Information Form:
(1) Deposit Crypto: Please fill in the crypto name as displayed on the blockchain explorer.
(2) Deposit Network/Address: Please fill in the network and address information as displayed on the blockchain explorer. The deposit address may also be referred to as "to address," "Destination address," "Receiver," etc. If the deposit address includes a [Memo/Tag] identifier, please fill it in the format of [Address: Memo] (e.g., mxcexdeposit:12xx34).
(3) Deposit Amount: Please fill in the deposit amount as displayed on the blockchain explorer (up to 41 characters, 22 whole numbers + 18 decimal places). The filled-in deposit amount is for reference only, and customer service will process it based on the actual deposit amount associated with the TxID. Please refer to the final processing result.
(4) Deposit TxID: The TxID / Transaction Hash is the unique identification credential of the deposit on the blockchain. You can view and copy this TxID string in the withdrawal records of the withdrawal platform / wallet.
Additional Information Form:
Scenario 1: Deposit with Missing or Incorrectly Filled Memo/Tag
How to Complete a Deposit with the Correct Memo?
Please check the correct [Memo/Tag] identifier and minimum deposit amount for the crypto on the MEXC deposit page (as shown in the image below). If you have any questions, please contact customer service.
Please withdraw again from the original withdrawal account / wallet address and fill in the deposit address of your MEXC account and the correct [Memo/Tag] identifier.
Record and Upload Video for Proof of Fund Source:
Please follow the instructions on the additional information form page to record the screen, ensuring that the video includes two withdrawal records, clearly displaying details such as crypto, amount, withdrawal address, Memo/Tag, withdrawal TxID, etc. (as shown in the screenshot).
Scenario 2: Deposit of a Crypto Not Supported by MEXC
Fill in the Return Address:
- Return to Original Source Address: Please fill in the sending address of the funds as the return address.
- Enter your TxID / Transaction Hash in the blockchain explorer to access the transaction details page, where the "From" address displayed on the page is your sending address (as shown in the screenshot).
- Return to the Specified Address: Please make sure to fill in a return address on the same chain that was used for the transfer and make sure it can be used for receiving the asset. If filled in incorrectly, the return will not be possible.
GentleReminder: The information required for returning to the original source address differs from that for returning to the specified address. If the original source address can be used for receiving the asset, we recommend choosing to return to the original source address.
Record and Upload Video for Proof of Fund Source:
Please follow the instructions on the additional information form page to record the screen, ensuring that the video includes records of the wrong deposit withdrawal, clearly displaying details such as crypto, amount, withdrawal address, withdrawal TxID, etc. (as shown in the screenshot).
Disclaimer
(1) In some cases, returning an uncredited wrong deposit may take longer (more than 22 business days), depending on the actual difficulty of returning the deposit.
(2) The fee is not fixed and may vary due to market conditions or operational/technical costs
(3) Please note that we cannot guarantee the return of funds in any circumstance.
MEXC
14 March 2024