Use MEXC Verify to Prevent Impersonation Scams
As the digital asset industry continues to thrive, it is gaining increasing attention worldwide. At the same time, malicious actors are targeting this industry with a growing variety of scams. These include impersonating platform customer service to demand transfers or join groups, pretending to be professionals offering trading advice in fake groups, and requesting withdrawals under the guise of “account clearance” or “offshore conversion.”
This article outlines common scam tactics to help you stay alert, strengthen your awareness, and better protect your assets.
1. Common Scam Tactics
1.1 Phishing Attacks
In the world of digital assets, phishing scams often involve scammers impersonating platform staff. They create fake phishing websites and spread false information through SMS, email, or Telegram chats, claiming your account needs "upgrading," "migration," "clearance," has "triggered risk control," or faces "fund risks." These tactics lure users into clicking phishing links or scanning QR codes. Once users reveal account details, passwords, email/SMS/Google verification codes, their assets can be swiftly stolen. Note: The official MEXC website is https://www.mexc.com. Exercise caution to avoid phishing sites.
In terms of crypto wallets, scammers may impersonate official staff and spread fake messages. If users import private keys, grant wallet permissions, or enable asset transfers on fake websites or apps, they risk having their assets stolen. Scammers may also pose as project representatives to request seed phrases or private keys under pretexts like "airdrop claims," "security risks," or "password leaks." Once submitted, the wallet will likely be drained.
1.2 Fake Assistance
Scammers pretend to offer help and lure users into adding them as contacts. They then promote "copy trading with a mentor" to manipulate users into making transfers.
1.3 Fake Communication
Fake customer service representatives may contact you to request remote screen sharing to "guide" your account operations. They may also claim they need to verify your identity and ask for phone or Google verification codes, or try to convince you to log into phishing websites or fake apps with false information.
1.4 Brand Impersonation
Some scammers impersonate the MEXC brand, using pretexts like "project investment" or "upcoming listing" to trick users.
Reminder: For all investment-related transactions, confirm with MEXC directly. All legitimate project collaborations are disclosed on MEXC's official website.
1.5 Fake Accounts
Scammers may add you on Telegram or other platforms and request your email address. They then send phishing links or QR codes, tricking you into submitting account credentials or bank information, which they use to steal your assets.
1.6 Fake Groups
Scammers create fake MEXC groups using names like "airdrop," "token launch," "swap," "staking," or "smart contracts." They pose as "official" MEXC representatives to conduct fraud.
1.7 Fake Software
Apps downloaded from phishing websites are often malicious fakes. Only download software from MEXC's official website or verified app stores.
1.8 Impersonating Officials or Legal Authorities
Some scammers impersonate platform staff, law enforcement, or government officials. They falsely claim your account is involved in money laundering or holds "dirty funds," and request your cooperation in "investigations," account "unfreezing," or fund security checks. Exploiting panic, they trick users into giving up account details or making transfers.
1.9 Forging Official Information
Scammers may pose as exchange staff and claim your account is "abnormal" or "frozen," pressuring you to provide verification codes, private keys, or make transfers.
For example, the image below shows how scammers forge MEXC Customer Service interfaces to gain trust before luring users into sending assets to fraudulent addresses.
Additionally, scammers may share phishing links to deceive users into revealing sensitive information.
Please note:
1) Anyone who falsely claims to be a partner of MEXC or impersonates official MEXC personnel is likely engaging in fraudulent activity.
2) MEXC will never initiate private messages requesting transfers, verification codes, private keys, etc. If someone claims to be a representative of MEXC, you can verify their identity through MEXC Verify. Refer to the article "How to Use the Official MEXC Verification Channel" for details.
3) Do not trust transfer requests from strangers. If you have any doubts, please contact MEXC's official Customer Service or email service@mexc.com for confirmation.
2. How to Protect Yourself from Scams
1) Do not click suspicious links, log in to unsafe websites, or scan unknown QR codes to avoid leaking your login credentials and suffering unnecessary losses.
2) Understand how to verify and protect your account security. For example, don't use the same username and password across platforms. Never store private keys or seed phrases locally.
3) Rely only on MEXC's official website for event information and announcements. Avoid logging in through Google or other search engines. We recommend typing the URL manually. Official website: https://www.mexc.com
4) Use the Anti-Phishing Code feature on MEXC. Go to Profile → Security → Anti-Phishing Code to set a custom code. All legitimate emails from MEXC will include this code. If it’s missing, treat the message with caution.
5) Identify phishing sites. The only official MEXC website is https://www.mexc.com.
6) If you encounter emails, phone numbers, websites, X accounts, Telegram accounts, or other social media claiming to be "official staff," you can verify them using the process below:
2.1 On the MEXC App:
1) On the MEXC App homepage, tap More.
2) Under Services, tap MEXC Verify.
3) Select the channel and enter the full account ID to verify.
4) If it's an official MEXC account, a green confirmation window will appear.
5) If it's not an official account, a red warning window will appear.
2.2 On the MEXC Website:
1) Scroll to the bottom of the official MEXC homepage and select MEXC Verify under the Support section.
2) Select the channel, enter the full account ID for that channel, and click Search.
3) If the address is confirmed to be an official MEXC channel, a green pop-up will appear indicating successful verification.
4) If the address is not an official MEXC channel, a red pop-up will appear indicating failed verification.
Please download or use the MEXC App only through official channels, and stay alert to wallet security practices while using it: do not disclose any security information to anyone and avoid downloading or using wallet applications from unknown third-party sources. Additionally, be cautious of fake crypto wallets. Use only reputable and mainstream crypto wallet products, maintain good wallet usage habits, and stay alert to any unsolicited airdropped tokens, NFTs, or private messages from strangers.
3. Conclusion
Please note that all community information and access methods should be based on official announcements published on the MEXC website. MEXC has never formed any so-called "trading guidance" or "signal group" communities. Any contact under the name of MEXC or claiming to represent MEXC for investment or trading purposes should be considered a scam.
Furthermore, MEXC is committed to protecting user privacy. It will never disclose any user information to third parties or request account passwords, SMS codes, or Google Authenticator codes from users in any form.
We urge all users to stay alert to false promotions, carefully verify any unsolicited messages or offers, and always refer to the official website for any information related to MEXC events or communities to avoid potential asset losses.